Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Nelda Wilson Burleson, TX

Choice Home Warranty has been well worth the cost. Each time I have had to use them, they have responded very quickly. The plumbing coverage doesn't cover everything such as leaking bathroom faucets, but overall the coverage is good.

8 years ago

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Roshandra Jones Tallahassee, FL

Put in a claim on a Thursday and was assigned a technician for the next day. Kept me up to date on my appointment. The technician came out and completed the job quickly. I paid my service fee, which is a great rate.

8 years ago

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lawpm Shreveport, LA

This was a nightmare just trying to get someone out to look at my air conditioning unit. It starting with a call for service on May 8 and just completed July 18th. An appoint would be set and then nothing! Multiple calls to the contractor received no live person and no return calls. Choice did would they could to contact the technician. Sometimes they would get a response, sometimes not. I was always given the option of finding my own technician at a reimbursement option (no amount given)or have them resubmit to another technician. There were times after they assumed the call was for service was complete that the ticket could be closed. I manually reopened the ticket advising Choice that the problem was still there and I had not heard from any technician. On the 4th try and 2 month later a technician came to my home about 945 PM to 1130 PM (a work night for me when I report for duty at 0400 AM) and used a flashlight to fix the problem. Now the ticket is closed officially and the repair was completed. Hopefully if I have to call for a repair on something it will not take this long and Choice Warranty would receive an official notification from the customer before closing the ticket.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

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Eldon Metzger Keller, TX

Very prompt / courteous / diagnosed issue at home quickly yet with thoroughness. Knew exactly when technicians and or service reps were arriving and were flexible on schedule.

8 years ago

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Chris Gee Chattanooga, TN

I bought a 3-year Total Plan from Choice in March. My tub/shower diverter went bad and I called in a claim. When the plumber arrived, he had to call in to get an authorization from Choice. They denied it saying it wasn’t covered, so I got on the phone to read the contract to the authorization rep who immediately transferred us to customer service. Customer Service then transferred us back to authorization. This went on for 45 min. So I called customer service separately on my phone and asked for a customer service supervisor. Rochelle (sp?) came on and said that the plumbing technician had originally asked for authorization to repair a valve, not the diverter. So I read Rochelle the contract where valves were also expressly covered. They covered the claim, and I asked that Rochelle make notes in my file to the effect that, “This customer reads the contract,” and advised them not to try this stunt again unless they’d like to wind up in court in my neck of the woods.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

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Jeffrey Ross Acworth, GA

The gentleman from ISDAN was knowledgeable and explained the issue my air conditioning unit was having. He restored the unit to full capacity and explained in detail what I should do in case I have further difficulty with the units operation. My first experience via Choice Home Warranty was definitely a positive one.

8 years ago

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Jeff Shinsato Tomball, TX

Someone in the company needs to keep track of service calls - for example: How long does a representative takes after placing a home warranty call for any repair (should categorize by your warranty plan)? How long does a representative takes to respond to an urgent heating or air conditioning warranty call? Your sales people sell easily but does not respond to questions accordingly because they might not know how the warranty program works after the effective date of the sale.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 19th, 2018

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Jill Merrell Tulsa, OK

The service request was through a local plumber for a hot water tank igniter, on my rental property. I was given a time frame and the plumber was there on time! My tenant's were happy, which makes me happy. Thank you CHW!

8 years ago

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Trena Trobaugh Elk City, OK

As of right now I don’t have a lot to say;I just purchased my home warranty today! The person I spoke to was very informative Luke P explained everything I needed to know at this time! Thank you!

8 years ago

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Ray Ray McCaslin McCaslin Cape Coral, FL

My 1st experience was with your sales rep, Eddie. It was a good experience, he was very informative. I gave five stars only for that experience. I have not had any experience as a customer yet.

8 years ago

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Sherrie Goldsmith Pensacola, FL

I had a problem with plumbing...dirty water was backing up into my bath tubs and shower! I called to put in a claim and someone picked up right away. An hour later I got a call from a plumber who said he wasn't the one they should have called. He said it would have to be someone who handles sewer backups. He said he would call CHW and let them know to assign it to someone else. Hours went by and I heard nothing! Can't use the toilet, wash my hands, use any water for fear my house is going to flood with sewage! I call and waited on hold for 26 minutes...no one answered. I called the new claim number and they said they couldn't help me that I would have to try the other dept.. Then, I waited for 28 min. on the phone and no answer! I called the number for new claims again and I asked for a supervisor. He asked why and I explained. He said he would look into it and put me on hold. He came back and said they had lost my claim and we would have to put a new one in. This is 6 hours after I had initially put a claim in! I was grateful this guy actually care. Then I get an email about an hour later saying someone will be out in about 24 hours! Another hour goes by and the person who was sent my claim was kind enough to call and said he could come right out! He had a long way to come in pouring down rain but he got to my house about 7:30 on a Friday night! I was so happy to see him. He found out what the problem was, resolved it, and was very professional! Happy about the resolution but very upset about my experience with CHW service.

8 years ago

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Brittany Reich High Point, NC

The last few experiences have been horrible. The technicians sent out had no identification and I had no way to verify if they were insured, certified in their field. The last claim we filed. I had to call 4 times before I finally got an answer with average hold times 45 minutes. The last call I was on hold 55 minutes till I spoke to a representative only to find out they were willing to fix the broken compressor on an 18 year old ac unit ( but that is not the total cost of the repair). What? You don’t repair an 18 year old ac unit that needs an $800 part. You replace it but that is there way out of replacing even though we have that kind of coverage. So I have been without ac for a week in 95 degree temps only to find out they will cover a small piece. What a scam. I will not be renewing my home warranty. I’d rather hire professionals from the start and not end of pay for it later when someone unqualified screws something up.

8 years ago

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Ron Clarke Howell Township, NJ

The service was excellent. The problem is being cheated with the price of my contract, I think that is reprehensible, to steal money from people. But I guess that's why you get the ratings you do from BBB.

8 years ago

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James Bortz Pittsboro, NC

Biggest problem is we forget we have it. Process is always great. One thing I'd like to see is the ability to pick a provider, especially if they were used before through Choice.

8 years ago Edited January 10, 2024

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Virendra Desai Schaumburg, IL

I have been a member of Choice, I have issues in disposal, and was taken care in a short time, Excellent job done by your assigned service people. We are happy and recommend our Friends!

8 years ago

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leslie chester Jupiter, FL

So far I have two issues one the length of time it takes to get through you need the service where you lea ve your callback no so someone can get back to you whithout waiting on hold. As far as repair service needed my w/d fixed. First guys were a DISASTER, HOWEVER YOU REDEEMED YOURSELF guy no 2 he was excellent was extrmly pleased with his his service

8 years ago

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Robert Kennedy Ruskin, FL

I really can't provide an accurate review at this time. I looked online for a quote, and as soon as I put in my phone number, I received a call. I don't really like that kind of tactic. I was given what seems to be a good plan at reasonable rates. I won't actually know until I have a claim. If I get what I paid for, I will be happy. The rates are lower than Sears home warranty service. We will see.

8 years ago

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Gerald Pereira Las Vegas, NV

Every time I've had a claim, Choice Home Warranty has responded quickly by assigning a company to come and repair situation same day I reported claim. Never had any problem with them. I recommend Choice Home Warranty.

8 years ago

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Muriel Silva Philadelphia, PA

It has been easy to file a claim and scheduling an appointment with the contractor. However, every service has had some hiccup which resulted in either the service isn't covered or most recently, the repair parts backordered for over a month. The CHOICE service rep has explained that there is noting they can do about it but the "super" customer rep has forwarded a check for the "cost of the repair" usually $200 or so. In the most recent, I have been told that I can use this amount towards the replacement of my washer since I already received a service call, This resolution seems contrary to the overall purpose of having this coverage and I am considering for the 4th time of cancelling my contract.

8 years ago

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jerome Keyzer-Andre Anoka, MN

Your sales force's hyperaggressive approach is not reassuring. I expect that of the dodgier sort of outfit. I will be asking the BBB about you. There has been some difference between prices quoted on Sunday the 17th and subsequently. This, again, is challenging to one's peace of mind. The "$100 off" figure is more than the annual rate I first heard.

8 years ago

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Damion johnson Glenn Dale, MD

I spoke with a rep yesterday who was very helpful. We agreed i would call today, which i did, to sign up. However, other reps were blowing my phone up. When i told one rep i was on the phone with another rep, he rudely responded, “why i answer the phone then!”

8 years ago

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Sunil Ghogre Morristown, NJ

This is our first time experience of using services, unfortunately it was terrible. Choice was prompt in assigning a technician, not the technician never turned up on agreed time nor he called up, it happened twice for same job. Finally when he arrived he didn't have right set of tools to fix the problem. He said someone will come, no one turned up as yet. On top of this Choice system generated email tell us the appointment was missed by us. Crazy. Typical, lot of tall promises when the sales person wants to sell the product and when it comes to delivery we know what the real customer focus is.

8 years ago

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robert heiney Banks, OR

Everything went well once the contractor showed up. It took a long time for CHW to find someone and get them to my house, which isn't convenient when waiting for a hot water heater to be fixed. Once here, however, they did a great job. Professional, clean, and friendly.

8 years ago

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willistine gaymon Cape Coral, FL

I've been with CHW for 2 years and never had a problem. I relocated and my AC was not working because I paid for the full year they fixed my AC unit. Thank you Thank you Thank you !!

8 years ago

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Antonio A Reyes Alexandria, LA

The agent who explained the coverage of the policy was very well versed in his field. He was very professional and knowledgeable of the Choice Warranty services. Kudos to this employee.

8 years ago

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Larry Stephenson Maricopa, AZ

Mathew was great at helping me decide what program to choose plus he got the military discount for me. He really worked helping me as I am on a fixed income. Choice was so much less than the current warranty group I have now. Thank you Mathew.

8 years ago

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Edwin Patterson San Antonio, TX

Extremely quick and easy process from start to finish. The representative was knowledgeable, courteous and professional. I would definitely recommend Choice Home Warranty to friends and family.

8 years ago

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Gerald J Waymire Copperas Cove, TX

During the phone called with Choice I found it hard to understand the person on the line. I try the computer link but at the end it told me to called. The repair personnel came out and thought they fixed the problem but the line was still plug and we had to called them back.

8 years ago

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Gene Newman Green Valley, AZ

Dealing with the representative was excellent. He explained all about the product and I signed up immediately as I feel this is the best warranty program out there. However, time will tell.

8 years ago

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Jeff DeRose Plainfield, IL

We've had two service calls in the past 30 days on our AC units. The first time, the techs performed the service, without speaking with CHW first, and it turned out that wiring wasn't covered. The vendor then harassed be for over a week trying to get me to pay out of pocket. This time around, CHW gave me the wrong time frame, and then said I missed my window. Luckily this vendor was solid, and came during the window they had given me when I called them directly, and fixed our issue once and for all (from what I can see). CHW has very poor vendor relations.

8 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Dec. 20th, 2018

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Tee Vang Green Bay, WI

Claim for sump pump was requested. 1st technician that was sent out never came out and when I called them "Beno Plumbing " they said the job was not enough money. The upfront $65 service fee. They said they contacted somone at Home warrenty but I was never updstes..i jad to hrsr this from the technician which i foubd very unprofessional. I called several timea request new service no answer. I left a message on the website work request and got new technician who got the job done. I was satisfied with the 2nd service but the 1st part shouldn't of happened.

8 years ago

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Jimmie Sampson Jr. Zephyrhills, FL

I reviewed the many home warranty programs on line and Choice stood out. I hope they are as good as advertised. So far they've met all the prerequisites. Their advertising, confidence and belief in what they offer is great! Custer service was also great. I signed up, now let's see how it goes. Thanks Choice!

8 years ago

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Richard redding Round Rock, TX

Overall, more likely to actually cover things than other home warranty companies like American home shield . They will also give you a better deal if you buy multiple policies or more than one year up front. Their vendors aren’t always great. Have had a few pretty bad service issues here and there. I’m not sure much can be done about that

8 years ago

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Karessa Holbert Burleson, TX

We have been with Choice Home Warranty for years, moving from American Shield, and have not regretted the decision once. Customer service is awesome and I do always feel that I am their top priority.

8 years ago

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Uri Lavi Ann Arbor, MI

1. You promised to pay me $350.00 to replace a washing machine that worked for 25 years. It simply doesn't make sense! 2. I contact your company last week to request service on the upper shelve of my dish washer. I have yet to hear back from you. Thank you!

8 years ago

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Sarah Knightdale, NC

I felt the tech was not very knowledgeable but he was friendly. He had to keep leaving to get parts. He could not give me a receipt right then after I gave him cash. Stated he had his personal vehicle and not the work van because it had broken down. Replace the motor on the fan of unit but it still is not cooling like Zi think he should be cooling. He stated because maybe it is an older unit. Really !! In addition it took him from about 3:00 until 6:45 to replace motor.

8 years ago

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rosemary malloy Henderson, NV

A previous experience left me with the desire to switch warranty companies. It has never been resolved. However, yesterday two young men were professional and have apparently completed the work order to my satisfaction.

8 years ago

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Sheila Turner Olive Branch, MS

I already have a warranty of the home I live in. I called to have the house I have rented out added. Staff was very friendly although a little pushy to get me to agree. I did not sign up that evening and was called bright and early the next morning. I went ahead and signed. The prices are just right.

8 years ago

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Marc Schwartz Ft. Pierce, FL

My garage opener stoped working . My call to Choice Home Warrenty started the ball rolling. A qualified technician quickly arrived at my home and checked the opener, a call to Choice and a new opener is on the way!

8 years ago

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Judy Sloan Prescott Valley, AZ

The salesman was pleasant, spoke good English, and was knowledgeable. I did feel slightly "rushed" as to making the decision to purchase when I said that I would have to speak ieth my spouse.

8 years ago

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Bruce Burding Summerville, SC

For the initial sign up, the customer service representatives are very helpful in answering your questions regarding appliances and home systems. They DO NOT give any indication as to what is considered old or that regardless that you just opened an account that everything is covered. However, should you be blind sided as I was, they will attempt to refund your service fee or make other concessions. Bottom Line, if the technician that comes to your home for service states that it is old, has signs of rust, dents or not clean. Your Choice Warranty will NOT cover the issue. Basically, if its new and under their warranty; the world is in harmony.

8 years ago

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Shannon Jones Amarillo, TX

I had spoken to Blake W. and he sold me with his excellent customer service and knowledge of the warranty plan. He answered all of my questions and I was sold ! Great job Blake!

8 years ago

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James Jensen Casa Grande, AZ

I talked to this company when they made an UNSOLICITED call to my home. I purchased the warranty because I needed to have the warranty protection, but I really don't like their high pressure tactics and the fact that they won't give you the best price unless you object to their pricing. This is the kind of tactic that turns me off immediately. Choice Warranty would be much better served by offering the lowest price possible from the beginning than offering the customer the various options for payment. I feel that a $25 service fee for each call and a $360 per year fee for the warranty would be an very good deal. Choice Warranty could offer an additional 3 months of coverage free for each year that the customer paid in advance. Lets face it most people who buy an extended warranty will not use it or will only call in once or twice during a 3, 4 or 5 year period. So this is a money making deal for the warranty company. I will probably cancel the warranty I bought at the end of the year because of the tactics they use to get you to buy.. There at too many warranty companies out there to be treated badly or have a bad taste in your mouth after the purchase...

8 years ago

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Durlan Pursell Spring, TX

Just switched from another home warranty company. Blake W. is a professional and knowledgeable individual. Blake explains fully terms of coverage with new clients. Look forward to working with CHW team.

8 years ago

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Yvonne Daniels Acworth, GA

First we receive a phone call from the contractor asking us what the problem was my husband explain to him that the line outside leaving from the house needed to be cleaned and that he would need the large industrial Auger to perform the job. After the phone call the contractor was then over a hour late and I had to call and ask if he was still coming. The contractor arrived at my home and preceded to ask my husband for the service fee my husband gave it to him then without doing anything the contractor informed my husband that since the job was outside he couldn't do anything. Then he preceded to tell my husband that he could do the job as long as someone paid him. I then call the service center and I talk to Chris who told me that after what the contractor told them it wouldn't be cover because the cleaning pipes was outside. I ask her how can that be when this wasn't the first time you'll had came out and unstoped these lines. But Chris told me that I could get a second opinion as long as I pay for it. I told her I don't need a second opinion because I know what needed to be done. The contractor was busy telling my husband that he could do the job but who would pay him . I got the impression that he wanted us to pay him and then would do the job. Now since he was refusing to do the job he wanted his sixty dollars back because the contractor had not done anything he wanted his money returned the contractor called the police while they were doing that I was telling Chris that this didn't make any sense because you'll have paid for the pipes to be cleaned before but she preceded to tell me this wasn't covered because it was outside after arguing with her for about 10 minutes I ask her to tell me how I can file a grievance because this was all wrong. She did finally transfer me customer disagreement and this lady listen to me and talked to the contractor asking him how much the bill would be and once he told her she gave him the authorization number. So we assumed that it was over but the plumber preceded to unload a indoor auger and of course it didn't work. Again my husband was mad because he had talked to the plumber before on the phone and told him what was wrong what he needed to get the job done and also where the cleaning pipes where. We feel that all he wanted was a quick buck and he leave. Because he told my husband all he was allowed to do was to plumb out the toilet. So he told my husband that he would be back on Sunday between 12 and 1 after he rented the right kind of auger and then he would be here of course he called and said he just awakened and after he ate his breakfast he would get auger and be here.

8 years ago Edited September 14, 2021

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Kathy Lexington, KY

1st service call : requested was for refrigerator ice maker which they said isn't covered. 2nd service call : the appointment time taken for service call once I submitted claim was over 7 days for a technician to check out the oven on our range. Which of course was on a Friday causing us to wait until Monday for the technician to get back to us after contacts Choice ( even though the service call was at 11 am) Not at all what the advertising or sales associates lead you to believe.

8 years ago

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albert gerald corbell jr Center, TX

The agent was very informative and his explanations were very clear. The only hesitation I had was giving my credit card number over the phone. It sounds like a good policy...great coverage and price with fair service call charge. Thanks !

8 years ago

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Shawn Bolan Honolulu, HI

I haven't committed to Choice Home Warranty yet but I have spoken with one of their expert representatives, Damont B. He answered most of my questions and was extremely helpful - so instead of being skeptical, I'm seriously considering using their service.

8 years ago

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Mike Steinmeyer Independence, MO

Wanted to get a policy for the home I just bought. I liked the reviews I saw so I had decided to move forward with the company. The one issues was in 24 hours I received 9 phone calls! Unbelievable! It was almost a deal breaker for me. That is excessive.

8 years ago

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Archie Banks McDonough, GA

This place is absolutely the worst. they don't always contract with licensed technicians, and when the technicians mess things up, Choice holds no liability to even help the homeowner fix what their technician messed up. I have also found that when the technician provides their report on the Breakage, Choice always finds a way to make things the homeowners fault causing them not to have to fix the appliance. the Claims adjuster is NEVER wrong and only wants to argue with you consistently even when they know themselves that they are wrong. My advice is to NOT go with this company or others like them.

8 years ago

Choice Home Warranty Reviews