Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Shadeed Sabur-Lowe Lee's Summit, MO

I like that the technician showed up promptly, found what issue was, however, the technician is scheduled to perform the repair two (2), weeks later (11/25, claim started) (due for repair 12/14/2023). Thank God my heat did not go out! S. Sabur

2 years ago

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Lloyd Abernathy Florissant, MO

The service technician was great. Choice gave us a low ball replacement cost on our washer by falsely claiming our model number capacity was lower than it actually was! I had to find the model online myself and send the case manager a screen shot myself. Then the case manager explained the ridiculous policy of replacement at wholesale costs vs. retail. How can the consumer find a "replacement" without replacement money? To top it off, the amended gift card for my replacement will take 30 days? It cannot take that long for a digital gift card to be emailed. This whole thing is a farce and a way to bully the customer, hold onto the replacement money longer, and it reeks of corporate greed! After my contract I am done with Choice and I will a find a company that seeks to honor their commitment to customer service!

2 years ago

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Scott Gardner Arnold, MO

Terrible Emergency Service and Lack of Supervisory Support I recently had a horrible experience with Choice Home Warranty when I filed an emergency claim for a critical issue with my well water pump. Unfortunately, the entire process was an absolute nightmare, and I am compelled to share my negative experience. First and foremost, the most glaring issue was the complete failure of Choice Home Warranty to provide timely assistance. After filing an emergency claim due to a loss of water pressure during freezing temperatures, they still hadn't found a service provider over 24 hours later. This unacceptable delay left my household without water and subjected us to unnecessary inconvenience and discomfort. To add insult to injury, after an agonizing wait, I received an email suggesting that I handle the situation myself and seek reimbursement. However, this supposed solution came with a catch – reimbursement had to be approved. This left me in a frustrating position of uncertainty, wondering whether I would be compensated for the expenses incurred in addressing the emergency. Despite my dissatisfaction, I took it upon myself to find a service provider independently. When I provided Choice Home Warranty with the contact information, they nonchalantly informed me that they may or may not contact them. This lackadaisical approach to a critical situation is inexcusable and reflects a blatant disregard for their customers' urgent needs. Upon expressing my concerns and dissatisfaction, I was informed that Choice Home Warranty does not provide an emergency response and that I should expect a resolution within 24-48 hours. This contradictory stance, coupled with their failure to communicate this information upfront, is indicative of a company that prioritizes bureaucratic processes over customer well-being. When I requested to speak with a supervisor to address the escalating issues, I was informed that a supervisor was not available. The lack of supervisory support only further exemplifies the company's unwillingness to take responsibility for their shortcomings and provide the necessary assistance to distressed customers. Despite having positive experiences in the past, my recent encounter with Choice Home Warranty has left me deeply disappointed and regretful of paying for a year up front on my renewal. The lack of urgency, poor communication, and unavailability of supervisory support during a critical situation have shattered my trust in their ability to deliver reliable and timely service. I strongly advise potential customers to reconsider their choice when it comes to home warranty providers, as my experience with Choice Home Warranty has been nothing short of a disaster.

2 years ago

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William C Parker Benson, AZ

Got the main problem fixed, however, I was told that the technician was going to call and talk to me because he found a problem that need Choice Home Warranty's approval for some repair that was needed. I did not receive such a call.

2 years ago

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Sandra Kim Kaneohe, HI

I had cancelled all my maintenance contracts with sears since they could never show up quickly not fix the problem with one viist. Not happy that you keep giving them my jobs. For Wednesday, they cannot arrive at my house until after 1030 do to me being dialysis patient.

2 years ago

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Jamie Authier Carmel, IN

I have had to utilize my services several times. Each time, the process was easy and efficient. I was able to resolve my problem quickly and effectively.

2 years ago

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Manny Jones

Good customer service and very responsive. However, the number of claims filed vs the number paid makes it questionable whether it’s a good investment. Currently based on my experience it’s about a 33% success rate while other companies are closer to the 90 percentile range.

2 years ago

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Deborah Ann Warren Powder Springs, GA

The Service has been prompt, professional and courteous. The only thing I don't like is some of the Companies want to be paid the Fee before they make the Service Calol

2 years ago

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Deanne Randall St. George, UT

1. Long wait times to talk to a representative 2. Can’t understand the representative. They don’t enunciate clearly. They talk too fast, and they don’t speak English very well 3. I reported a leak under my sink on November 10. Got a claim number. Heard nothing from anyone and called back on November 15. Representative said all the company’s that addressed this problem were busy. Finally I got a text that someone would be at my house on Tuesday, November 21. Between 7 am and 11 am. Didn’t give me the name of the company. I was up and dressed waiting at 7 am. No one showed up 4. I called back later that day. Waited a long time. Never got through So, it’s been 9 working days and I still have a leak under my sink .

2 years ago

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Doctor Dean Brea, CA

He fixed everything quickly and efficiently. I was surprised that he didn't carry toilet handles on his truck. It seems like a normal thing to have on hand, but he went and got some parts and fixed everything.

2 years ago

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Chris Manning Highland Lakes, NJ

Well, the van was unmarked. Usually there is a business name on the side or something. This had nothing. The technician didn't take my credit card, so someone from the office had to call me to get the card info. There are some businesses that are close to my location, why have a technician come from central Jersey? This was my first claim

2 years ago

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Heidi D

Steven was great. After he got through his script, he listened to my situation and gave me an affordable option. I feel he went above and behind and I appreciate that!

2 years ago

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Joan Martinez, CA

WOW! BEST HOME WARRANTY COMPAY EVER! HAD MY ISSUE TAKEN CARE OF IN A DAY! SO THRILLED! MY LAST COMPANY WOULD HAVE TAKEN AT LEAST A WEEK TO TWO. SO GLAD I SWITCHED!

2 years ago

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Jamie Berkeley Ogden, UT

I've used them a few times and was pleased. This time they got the information wrong and denied my claim. I was willing to help pay for the garage door parts that weren't covered but they denied the whole claim and I had to pay the whole bill.

2 years ago

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Tim Nortier Chandler, TX

Too much hassle to file and obtain approval for repairs. Takes too long to schedule repairs. Because CHOICE treats their contractors the same poor way they treat their customers CHOICE does not have a “deep bench” of qualified professionals

2 years ago Edited November 13, 2023

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Juan DelPueblo Augusta, GA

That Choice didn’t rush me in to signing up with them, no last charge, no this month only... All questions was esplanade by the seller (Choice representative).

2 years ago

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Melissa

I called to ask if someone can come back out to look at the same issue that was supposed to have been fixed last month and Choice Home Warranty said I had to call them within 30 days. I was 3 days past the 30 day window so now I have to open a new claim for the same problem I had last month. Doesn’t make sense you have to put a new claim in for the same problem, same issue, same appliance., same system, etc. We have to pay another service fee for the same company to come out again and try to fix the same issue they attempted to fix last month. Any recurring issue with the same problem should not be charged a service fee if the system is still having issues. It’s not a new issue, it’s the same issue. Stop trying to rob people and just help. There should be a waiver or grace period. People shouldn’t have to keep paying service fees for the same issue.

2 years ago

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Judith L Whitfield

This is the worst company I have ever worked with. I have an outstanding claim from Sept 25 . I was notified that a technician would be here for my hot water heater between 11:00 and 3:00 I waited all day no one showed up called the company They said Troy said never given them the work order When I called and demanded to speak to a supervisor I was told they would call me right back I waited very patiently when I called them again the whole department's closed. some customer service that is. This company has absolutely no idea what they are doing. I have spent many phone calls and many hours waiting for this one claim this company is not worth it do not waste your money

2 years ago

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Jean Dickerson Bedford, VA

I have used Choice numerous times. Sometimes they have had a hard time finding someone in my rural area, but they did. The heating system tech is top of the line

2 years ago

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Toral Amin Cary, NC

Awesome customer service and my call was handled so quick and sales person answered all my questions best to his knowledge before buying plan. Great customer service!

2 years ago

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C Johnson Atlanta, GA

The tech was well mannered and professional. Fixed my heat issues very quickly. I'm impressed with the services Choice has given me kudos to the tech.

2 years ago

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Dina Doyle Largo, FL

If I could give zero stars I would. This is the biggest scam of a company I have ever come across! Should have researched and looked at all your horrible reviews and BBB before throwing $600 out the window. No wonder there was a class action law suit against this joke of a company! Very deceitful and the repair companies you go through is an absolute joke. Called for my garbage disposal to be repaired I was told there was nothing wrong with that. Never even bothered to check it at all. The noise alone would let anybody with half a brain realize there was a problem with it. Put a can of green beans and card board under my pipe to stop a leak. “Repair” guy came to the door with a pencil and 2 small screw drivers he picked up at the Dollar Store before coming to my home. He told me to never move it. He repeatedly asked ME if I had this tool and that tool in an anger way. And told me it was too far to go back down to his car to get the tools he actually needed. Again NEVER checked/ fixed the initial repair I had called about. He was there less than 15 minutes without fixing a thing and charged me $75!!! I’m discussed and beyond upset with this whole experience and waste of money for your pathetic excuse of a company. I will let everyone know what a scam you are!!! You are an absolute disgrace knowingly robbing people. Absolutely disgusting!!!!

2 years ago

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Wendy Boynton Beach, FL

Very friendly service on my a/c. The former company lied to me about what I needed. They told and showed me the results and I didn’t need a new fan motor

2 years ago

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Gareld Duncan Scottsdale, AZ

Repair tech showed on time. Found the problem and made repairs in a timely manner. Explained what had occurred to cause the problem. Very courteous individual

2 years ago

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Carol Vogt Portland, OR

This ended in the worst experience I have ever had with a company representative. I called them and informed them I wanted to cancel my policy. That set off a half hour torrent of insulting questions about why I wanted to cancel. It was unbelievable, invasive and extremely antagonistic. By the end I had to agree to forfeit my coverage for the rest of the month for which I just the day before had auto paid $87. There was no "We are sorry to see you go but you are still covered till the end of the month."Instead their rule is we keep the money and as a penalty you r coverage is cancelled immediately! It was the worst.

2 years ago Edited December 20, 2023

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Charles Perito Boulder, CO

They raised service fee to 60 from 45 approved new hot water but I still will have to pay about 4to 5 hundred out of pocket. They got the order out quick and kept me posted

2 years ago Edited March 18, 2024

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Ilene Metrick

When we first bought our townhouse we were told to buy a home warranty for our appliances . We purchased Choice warranty after reading many reviews. Unfortunately we were sorry we did. We had never owned a house before and never had a garbage disposal. I was curious to see how it worked and I flipped the switch for it. I heard a cranking sound. I called Choice they said I needed to wait 2 weeks until the warranty kicked in. So I could use the garbage disposal until the 2 weeks passed. I also didn't like the fact that they were hard to reach. If there was a serious problem we were in trouble.I do not like waiting on the phone when I have a problem that needs to be resolved. Calling service repair companies without a warranty treat me very differently. They are more professional and more reliable

2 years ago

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Jeanne Coady Randolph Township, NJ

The service was great! The plumber was so nice and was able to fix the problem very quickly. Would definitely recommend Drakes Plumbing and choice home warranty!

2 years ago

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Kiran

Electrician was late, did not notify us about being late. He was in a rush to leave and very Rude. He clearly mentioned that he was doing us a favour by coming out. I was very patient with him and he should have been a little more compassionate

2 years ago

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Harry Rios Orlando, FL

I did not go through with the call since the problem was solved, however, the company you chose communicated with me and they were courteous and that counts a lot in my book.

2 years ago

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Dr. Addie Ward Hephzibah, GA

I liked my tech company for my appliances. I wished I had them the first two years of my membership. I really hated the process of having tech who told me at the door that Choice would not pay for my problem. I felt I was giving money away to people who wouldn't even look at the problem. I also disliked the techs that disassemble your appliance, ordered parts and twice the incorrect part were sent. It took months for the part. Choice then said they wouldn't pay because they had closed the case. There is lots I didn't like. I spent more money having Choice for their inability to find certified technician and not included in your warranty. For instance the hot water heater was in a tank!!! When I was asked to find my own repair person ninety percent of companies I contacted refused to work with Choice. Many of the techs appear to come from a labor pool and didn't know what they were doing! It truly was a costly mess.

2 years ago Edited November 8, 2023

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Ang8346

Have not delivered on timeliness. Repair delayed because of pre-authorization. Confusion over interpretation of contract in regards to AC parts that are under product warranty whereas labor and ancillary parts, etc, not covered under product warranty are also not covered under Choice contract.

2 years ago

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Leah Brotzman

We have had a much better experience with this company then our other home warranty companies. We felt taken care of each time we have needed to make a claim.

2 years ago

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Mary Green Fort Worth, TX

I just started signing up with you tonight. I can't give you a review until I use your services which is in a month since that is the waiting period. Shamar was very courteous and informative.

2 years ago

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Aquiles Nunez FL

It works for fixing things at home. But when an item needs replacing, they give you this very low replacement money that you end up paying a significant portion. Representatives and supervisors have no decision power. Just go by the scrip.

2 years ago

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Ken Elliott Palm Harbor, FL

I signed up to a plan with Choice Home Warranty to cover all major appliances, including my air conditioner with an effective start date of coverage on October 13, 2023. On that day, my air conditioner compressor failed, causing electrical interference on other appliances. I was relieved knowing I had recently signed up with Choice Home Warranty, only to find out that my air conditioner wasn’t covered because they claimed it entered the plan with a preexisting issue. The unit worked fine on the morning of October 13, 2023, so I was perplexed with what they told me regarding my claim. I would strongly urge anyone reading this review to not do business with Choice Home Warranty, as they have no intention of paying for appliance failure. They’re a scam and shady company. If you enter into a contract with them, rest assured you WILL NOT have coverage on a claim. I give them ZERO stars!!! DON’T DO BUSINESS WITH CHOICE HOME WARRANTY!!!

2 years ago

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Louis Ruffin Dallas, TX

Excellent provider, very reliable. I haven't had any issues submitting a claim of my covered components. Customer service has always been very helpful. Highly recommend.

2 years ago

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Edward Fitzgerald

FRAUDULENT COMPANY Electric issue $4 part 2" PVC male adapter I bought to fix but they sent a Electrician Without any knowledge how to turn power off But he charged me $75 plus tax? Just To tell me he can't fix it. After choice, sent the electrician prior that never showed up billed me $75 over phone to have choice tell me he canceled service contract with choice. After Waited almost a month and a 1/2. To then have choice tell me my clame has been denied They're good at taking your money They take advantage of senior Citizens Totally disgusted make all my premiums on time. But when you need their help, you're denied. This company does not have your back they have only your wallet Avoid this company run away why you have a chance

2 years ago

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gary jacobs Spring Hill, FL

I gave only a 3, and it could have been less, as to the lead time that CHW found a contractor to help. I am grateful that the process is finally moving in the right direction, but in working with your foreign call centers is a poor excuse for customer service. You need to have more oversite to these Milan, and Philipine centers.

2 years ago

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Elena Manns

My request for emergent service for plumbing was placed on 10/7 Saturday and I didn’t get serviced til 10/11 Wednesday. it’s good thing my son was able to get the water turned off otherwise my shower would have been running for 5 days. This was my first claim placed since starting the contract and I am truly disappointed about the wait time (not the servicing co).

2 years ago

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Linda Mabry Idaho Falls, ID

Our thermostat is finally working like it should. You can talk to it and it will change the temperature or change from heat to cool. It works very well now.

2 years ago

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Jkaplan Charleston, SC

He came when he said he would & called 20 minutes before. Was able to figure out the problem & quickly fix it. Very knowledgeable & helpful. Very nice guy.

2 years ago

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Felicia Callagy Manahawkin, NJ

We had a tech come check our air conditioner. He said it was not broke, however, before he came we had our regular ac guy check it and he said there were a lot of things that needed to be fixed. We spent three hours on the phone today trying to get someone to come back to check again. One of your reps said he was coming to fix the refrigerator and said she would check with her supervisor and never got back to us. Another rep said he will document this and said there was no diagnosis. He was going to talk with his supervisor we gave him our no to call us back and never did. The third rep said the same thing that he would expedite the diagnosis report and get back to us. Very unprofessional of your reps to not call us back and would not give us to a case manager. I’ve had Choice for quite a few years and very unhappy with this. I also need to have my ac working and would like to get a new tech to my house asap. We were told not to operate the ac until it is fixed. We need answers asap since we cannot go without ac now and do not want to put it on. Please advise.

2 years ago

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Joanne Francis Loudon, TN

CHW new answering service is very efficient, obtains a vendor normally within a day and then sets an appointment. I give’d give CHW a 5 STAR rating. They were Amazing!

2 years ago

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Jane Kinwood, TX

I am very pleased with the warranty with Choice and have recommended it to several friends and relatives. They ae prompt in getting appointments scheduled.

2 years ago

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Richard Braunreuther Manchester, NH

They said no to my claim. Something about a pre-existing. I really didn't know my AC was going to out. I waited 2 months without hearing back from the company. Really bad customer service. I called a number of times to find out what was going on with my claim. I got three different answers each time it was different answer . The company only cares about making money. Guess if I had a problem with my faucet things would be different. Thanks so much for nothing!!

2 years ago

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Dorothy Hunter Cleveland, OH

I give you a 5 star rating thanks to Albert! He was patient, understanding, and very respectful~~considering I'll be 81 before the year is over~~ Now before we move on, suggest you give him a raise !!

2 years ago

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Henry Madison, MS

I was very pleased at the service I received when my air condition wasn't working properly. I called one day and the repairman came the next day. Very pleased 😀

2 years ago

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Tom Wise Richmond, TX

I had 2 issues lately that I felt were not up to satisfactory standards. 1) my dishwasher broke and it took 4 weeks to repair and 1 day after repairs were complete it started leaking and when I notified choice because the service company never responded nobody ever came or responded so I ended up purchasing a new washer on my own. 2) the second issue was the refrigerator. I reported it broke down and it took either 7 or 8 days for the service person to come take a look. In my opinion that is to long to go without a refrigerator.

2 years ago

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Debra Haislet Anaheim, CA

We bought a used mobile home and needed coverage.Choice was a reasonably good option for us. Until we made a claim. Our electricity began to falter and the way the serviceman wrote up our ticket, Choice refused to cover repairs!

2 years ago Edited November 3, 2023

Choice Home Warranty Reviews