Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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George Postalakis Powell, OH

always there to assist you when needed and easy access to service people

2 years ago

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Johnny Bonar Texarkana, TX

Still waiting on service provider to contact us to continue the work which was started. Do not follow up to ensure jobs are completed fully.

2 years ago

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Denise Brant Clarksville, TN

great service, always respond back quick and with positive interactions

2 years ago

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Robert J Fierling Marana, AZ

Two recent repairs were completed quickly and the clothes dryer and ceiling fan are working well.

2 years ago

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Rose San Antonio, TX

Listened to my challenges on replacement amount, even though price didn't change

2 years ago

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Gary Aldous Boise, ID

They have been pretty good to work with but took 2 calls and 3 weeks to resort my last case.

2 years ago

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Linda Couchman

Timely response to claims and consusten communication until claim resolved.

2 years ago Edited January 10, 2024

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michel Cairns Indianapolis, IN

Good but slow to get service done. Rep. was excellent but did not come for 5 days

2 years ago

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michael michael e pullin Barboursville, WV

easy peasy worked great from start to finish glad i purchased

2 years ago

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Betty a Hardee Sun City, AZ

Knowledgeable, friendly, experienced in what they do. Highly recommend them

2 years ago

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Kathryn Huffine Jonesborough, TN

They are responsive to phone calls and very easy to work with.

2 years ago

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Royce G Cheek Mc Kinney, TX

I have received great service both times that I have used Choice for repairs.

2 years ago

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Colleen James Camp Verde, AZ

This plan pays for itself. It is very easy to use and hastle free.

2 years ago

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Susan Peed Bumpass, VA

WE have not had many encounters with them but once they were efficient and timely.

2 years ago

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Leann Hinkley Springtown, TX

They never agree to pay for things that go wrong. They have some minor way to get out of paying for what ever your problem is.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Joan Las Vegas, NV

RepIr folks are prompt and courteous. Choice is also prompt.

2 years ago

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Brian Aurora, IL

When I purchased the home warranty they told me everything would be covered at 100%. They fell short, only willing to pay for about 5% of the total bill.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

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JUDY aLEXANDER Lithonia, GA

I have always gotten good knowledgeable repairs and am very satisfied.

2 years ago

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Desiree Furze Casa Grande, AZ

Very helpful and got the job done, but the guy I talked to seemed unhappy to be talking to me.

2 years ago

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Nevada North Las Vegas, NV

Only used one time. Technition on time. Evaluated the problem and repair done in a timely manner.

2 years ago

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Jung And Richard Vienna, VA

I called and they responded so fast and then you know then immediately fixed my problems.

2 years ago

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Carolyn West Monroe, LA

My washer quit working two weeks ago when say and I called and I got service today.

2 years ago

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Jzuniga2411@yahoo.com San Antonio, TX

Tech was so polite and knowledgeable. He seem to know his job well.

2 years ago

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Rui-ru Bao Chapel Hill, NC

Easy access and customer service, contractors are very professional

2 years ago

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Ralph Herbert Summerville, SC

Fair price. Heat went out on Chrinistmas Eve morning and a technician was there 3 hours later

2 years ago

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Rose Garcia Waleska, GA

Requested service and within 24 hours my service request confirmed

2 years ago

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Pamela McCree District Heights, MD

Repairs was completed in good. The company that was used did a good job.

2 years ago

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Niurka Fleites Hialeah, FL

Quickly and Excellent service on my first call . Very professional service.

2 years ago

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Judi

I have had two occasions to call because of issues at my place. The people they sent were wonderful and the work was completed quickly and professionally.I am thrilled with the level of service!

2 years ago Edited January 10, 2024

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Matt Curtis Queen Creek, AZ

The service has been quick and the service people have been great to work with

2 years ago

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Carmela Balestrieri Staten Island, NY

Quickly answer my calls and schedule technicians for repairs

2 years ago

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Arthur M Morris Mesquite, TX

easy to setup an appointment and having someone here on time

2 years ago

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Jim Mizgalski Geneva, IL

Service man on time and it seems that the problem was corrected.

2 years ago

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Peter Strong Kahului, HI

Very easy to work with but finding a repair person who is in the plan can be difficult

2 years ago

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Lisa Headley Pueblo, CO

Worst experience ever!!! Will no longer use this service!!! A scammer came to our home, took our 85.00 and never sent the information to fix our furnace.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Deborah Belt Louisville, KY

Each time I've called the customer service was excellent and extremely helpful

2 years ago

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Frances Milton, FL

fastest service and thoroughly did an outstanding job Thank yo

2 years ago

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Dianne Rucker Desoto, TX

Customer service is awesome, attention to detail is excellent

2 years ago

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Michael Kaelin Belleville, IL

I have put in multiple requests for different things to be fixed and not one has been completed and multiple hasn't even been addressed by a technician.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 17th, 2022

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Jerry Robinson Goodyear, AZ

They have helped us several times and have been very courteous and efficient.

2 years ago

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Dale Lebanon, NH

Poor customer service. Can't ever find a tech in my area and have to submit multiple claims for them to pay what they feel like paying. Will not be renewing

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 17th, 2022

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Verified Customer

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Gerald & Andrea Berke Jamesburg, NJ

Appointment are scheduled quickly. Repeat appointments are free of charge

2 years ago

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Montaha Hobe Sound, FL

I got my garbage disposal fixed even though it took a long time but I'm happy

2 years ago

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Leonard Im pastato Carol Stream, IL

Their response was quick and their choice of repair company was good.

2 years ago

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Rita Sava Odessa, TX

Do to repayment of machine I am still waiting on my funds to arrive and I got my washer 12/10/21

2 years ago

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Anhtony EUGENE Christopher Desoto, TX

Action taken right away. They did everything they said they would do. Thanks!

2 years ago

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Brian traylor Evansville, IN

Good service , repairman did a great job. He went beyond what was expected.

2 years ago

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Donna Cannon Hendersonville, NC

They always respond and send quality companies to your home.

2 years ago

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Lenora H Trisvan Kannapolis, NC

You guys do a great job and you send awesome ppl to work on stuff

2 years ago

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Jacob Abraham North Brunswick, NJ

They shirk their responsibilities whenever it comes to the bigger issues. Always find an excuse to get out of repairs.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 13th, 2022

Choice Home Warranty Reviews