Choice Home Warranty Reviews

Worst customer service ever. Our A/C broke. I filed the claim online didn’t hear back from a technician until the next day. I already put the family in a hotel for the night which I was fine with the first night. The repair company set up an appointment for the next day. I had to keep the family in the hotel a second night. Which I wasn’t okay with. An hour before the appointment, the technician called and said his van broke down and he didn’t have any money to repair it today. (Makes me wonder who they contract). I called parjer ans Sons and they came out within two hours and fixed the system. Cost was almost $400. I called Choice for reimbursement and the rep was very rude. She told me “shush, i am talking” as I was trying to express my frustration with their service. She refused to reimburse me for the repair “because the responded within 24 hours”. Worst service ever. PS. Research Arizona Attorney General’ lawsuit against them. I wish I saw that before I paid for the contract.

I spoke with a representative (Greg) who helped me transfer my policy from my current address to my new address. He was not only helpful, but extremely friendly.

It has choices others plans don’t it is loaded with discounts it is explained well the price is reasonable it has a multi year plan you can pay by credit card

Always have some excuse about parts being unavailable, since they are looking for the cheapest off brand part even if it's incompatible.

I been with CHW since April 2017 and had no real issues with minor things... but when my AC Compressor started going out, it was a new install Oct 2017, CHW denied my claim for a new compressor because they said since its so new it shouldn't be bad yet and therefor its not considered normal wear and tear! So yes the compressor is still under warranty and the technician has a new one coming but I must pay the $925 for labor and freon to get it installed since the claim has been denied... so why have a warranty for anything when they can claim it "shouldn't have gone bad and that's not normal wear and tear"??

Choice Home Warranty (CHW) sent Home Source Pros Garage to fix our garage door, the technician Gifford M adjusted the opener but it failed the very next day and damaged the door ($1500 to replace). Despite several phone calls to Mr. M, the owner of the business and appointments, they never came back to us and wanted us to commit to doing a conversion and spend hundreds of dollars with them. Choice Home Warranty (CHW) did not help cover any of the expenses and suggested that we file a claim with Home Source Pros Business Liability Insurance. And by the way CHW is still using Home Source Pros Garage as their subcontractor and will not stop using them despite my complaints.

By far this is the worst company I know you are dishonest and unprofessional. I had a water heater replaced last year after waiting over 30 days and nine months later the water heater started leaking and it was determined that the water heater was defective. I was denied getting a new one and it had to go to the appeals. If I wanted to make an appeal, I would’ve had to wait an additional 2 to 3 weeks. I am out $1200 because I had to purchase a new one, in addition because it took so long to fix last year it caused water damage to my garage that’s causing me to make a claim on my homeowners insurance. Not only am I not going to renew my policy but I have a few people that I recommended that are canceling their policy too.

Awesome costumer service and quick response, easy to make a claim and fast services when something goes wrong at your property, thanks for the great service

I wouldn't recommend Choice. Their contract says they cover air conditioning systems but they didn't cover mine. My upstais unit stopped working and the company sent to work on my system found a leaking evaporator coil, took pictures and sent it to choice for approval to replace the part which is a neccessary part to have to run the AC system. They declined it so I appealed and they still won't pay for it because of rust on the coil, and there's no way to do any maintenance on it because it's in the furnace. We've been in our house over 20 years and to me thats normal wear and tear but not to them. So look for another company!!

Technician was great to now again choice home warranty does not perform. The company that was assigned could not get to our pool for 10 days which would have made it green and difficult to clean. I called the company and asked if there was any way they come earlier. Again I am doing most of the work and there is not great customer service. If I could get my money back I would cancel this home warranty

When the technician came to the house, we discovered that the cables on the gargage door opener were not covered by Choice Warranty. Therefore, the technician had to repair the door and charge $300 through someone named B & D & Buscamonte Door LLC. We are not quite happy with the service by Choice Warranty, but would recommend the technician, who did an excellent job fixing the door.

I put in claim,vendor was found in a timely manner, work was done in a professional manner satisfied with work, very happy with end result, thank you

I don’t know how much more I can be dissatisfied with having a home warranty that doesn’t cover nothing every claim every issue and or concern is alway I mean always not covered by a clause or policy update in the warranty I have spent more on the early renewal than the cost of repairs or issues I had at my home. The one good thing and it’s really not good is that choice home warranty gets you someone out for you to pay them for uncovered service pretty fast beats me looking up a for repair person they do that well.

After my eldery mother was tricked into signing up for 2 years ($$$$ up front taken out in two payments - but the sales person couldn't tell her when the $ would be coming out) she reached out to me to help. I immediately called to find out that a large sum was already taken out and the next large sum would be taken out a month later. My mother being on a fixed social security income can not afford that. I finally was able to get it to a lower price for a year that we all agreed to. She never had a lapse of coverage from her other home warranty to Choice. We reached out to Choice a few weeks ago because her AC unit isn't working properly. I personally paid for a private company to come do a cleaning and maintenance on her unit in JUNE of this year (so about 2 months ago!!!). We filed a claim-- got denied. The tech they sent-- personally told me that Choice is a piece of $h!t and everything will get denied!! *I was furious a contractor working for a company would bad mouth someone he works for so bad. He also arrived with a child in his car (It was 95 degrees and he had no clue if he would be here 15 mins or 2 hours). Said the unit is not being kept up??!!! The company that we had hired to clean and maintenance it (one of the best in our area) did the work. They clearly stated on receipt that unit is in working condition. Fought with Choice again, they offered to send another contractor. Contractor put in what needed to be done, again....it was denied. I actually HAD the OWNER of the private company I had clean my mom's unit out at the same time so I could make sure I wasn't getting screwed. So my mom is still without AC. She can NOT go downstairs at all because of the temp downstairs. She has paid a years worth of premium and keeps getting denied for work to be done to her AC unit (it's 27 years old and they said it's not been kept up......Please explain to me how a AC unit gets to be TWENTY SEVEN years old and 'never been kept up.' Units don't last that long and she has always made sure ac filters were changed monthly and it cleaned or serviced as needed!! She is now going on week 3 of NO AC downstairs. She is 77 years old-- with COPD and asthma and heart patient. We need them to come fix our unit. It needs a new evaporator coil is what I am told. Customer service will tell me, oh it will get fixed today, then NOTHING. Days go by and no one returns my call or emails. I even have 2 supervisors that are suppose to be helping. I am furious. My mother deserves BETTER than this!!!!!

We have purchased Choice Home Warranty (CHW) Service for many years with our multiple rental properties. Recently we filed a claim for an air conditioner issue on 7/23/2021, claim #: 127899539. Given the Las Vegas hot summer days (normally reaching 110 degrees high almost daily), plus we have a disabled senior in the house. We immediately contacted Choice Home Warranty about it. They sent a technician on 7/24/2021. Then they sent me a denied determination with a very long description, basically saying the AC unit was shorted and they would not cover it. I called CHW the next day and talked to a Resolution Manager, who told me the shorting usually happens after 15 years of usage and our unit is 14 years old. I told her our property was built 15 years ago and the unit must have been 15 years old as well. Plus I would assume one year difference would fall into a margin of error. She asked me to appeal to CHW and I did. I was then assigned a Case Manager (Taurean R) who sent me an email to schedule a meeting with him online. Again, I stressed that we needed to resolve the issue asap due to the elderly disabled person in the house. Knowing from past experience that this may take a long time, we had to hire another plumber to come to give us an estimate on how soon they could replace the unit and they gave us the estimate of $3,895. The case manager met with me on 7/27/2021. He basically told us it would not be covered and I couldn’t get any legit reason. He did indicate he may try to get the repair work covered, maybe up to $1,980. I told him we already hired a contractor to replace it and then he asked me to send him our contractor’s bid and diagnosis, which I did. We scheduled another meeting with the case manager.7/31/2021. The case manager then told me that because our plumber indicated a leaking, they would not cover it. Not even the repair cost he originally said they would cover. After a long discussion, he said they could pay us around $200 to help. I told him that’s definitely not acceptable. My question is why they came up with one reason not to cover it first and then changed their story to not cover it for another reason. Why would we buy the Home Warranty only to find out they would not cover the repair or replacement for any reason? I paid $1,750 to purchase the home warranty and I could not get them to cover even the repair work. This company is a scam!

I had to use the service two times this year once for my air conditioner and let's for my washing machine machine where handled quickly and efficiently

I run my own business . . SO, I understand customer service. I’m very disappointed w/ what little service I’ve received from your company. It’s been my experience; there’s NO direct communication b/w CHW and the customer; and very little follow up, except your bogus surveys hoping for positive feedback. I DO NOT understand the next two questions below this feedback box; “Paying customer service” ??? “Specific invitation from CHW to leave this review” ??? It appears to me, CHW has no interest in really helping me when I have a claim or need help.

They are a joke. I don't say that flippantly or lightly. Each claim was handled with the intent to find a way out of paying for repairs. Read all the fine print...you will find that even with "premium" packages, not much is covered. Many of the service techs they partner with openly expressed condolences that we chose Choice (which speaks volumes). I paid for optional pool/spa coverage. It didn't even cover malfunction of the central pool pump...anything that gets near the atmosphere of electrical system issues (90% of time a pump malfunctions, this comes into play), it is a flat out "deny". I rarely if ever write negative reviews. I'm spending the time to do so to hopefully stear folks clear of disappointment and a colossal waste of their money. SHOP ELSEWHERE...believe me I wish someone had told me to do the same

I had a terrible experience with this company and I would never do business with them again. I purchased a home and the previous owner had the property covered by choice home warranty (CHW) for years and I paid extra to have the warranty continued and transferred to my name. The previous owner was not thrilled with the chw services but i decided to take a chance and pay for the ‘coverage.’ CHW supposedly covers breakdowns and ‘wear and tear.’. The AC system broke down in the heat of the summer. I called CHW and they sent an AC tech out. He was rude, curt, and unhelpful and charged me $60 but refused to fix anything. He wouldn’t even change an air filter. He said his job was not to fix anything but just to inspect it. When you pay a copay for insurance, it’s to receive services and repair. He did nothing. He said the filter needed to be replaced and he said the outdoor condenser unit was worn out (exposed to weather for decades) and needed to be replaced. But he said he couldn’t do any repairs. I had a new filter but he wouldn’t even put it in. I did. He said ‘take it up with CHW’ and left. No ac working in August. I called CHW and they said they would not fix it. They said it was not wear and tear. It was like segueing with a robot who just kept denying reality. The unit was worn out. Their tech said so and wrote it on the ticket. I eventually had 4 different AC technicians look at the ac system and all of them said the same thing. The unit was worn out and needed replacement. CHW refused to cover it and said there were no higher supervisors I could talk to snd I would be need to sue or go to arbitration. I am now involved in legal action with them. They collected premiums for years but when a repair was needed, they refused to help and were totally unhelpful. I would never do business with this company again.

Air conditioner is out. 95 degrees outside...currently 85 and rising in the house, both residents have a heart condition. Called customer service after submitting claim. The answer is: "We don't have anybody to service your claim right now! Wait 24 hours" Sales and sign-up immediate. Actual service call abysmal. Don't expect any sort of emergency service. Can't even offer known vendors in immediate area. Help desk was useless.

They suggested we get a new refrigerator instead of fixing ours which would have been $1,000; they gave us a gift card for $736. to put towards a new one, but we can't get this gift card for 30 days; we need one now. They didn't tell us that before we "accepted" the egift card. Now we can't back out and have the repair done. We think this is to help their bottom dollar and not the customer! I won't renew when contract is up.