Choice Home Warranty Reviews
9.4
Overall Score
Paloma Canel Soria Houston, TX
I wish I could give this company zero stars. They do not uphold their contract. We had four failed repairs with them, one of which damaged our AC unit. Choice refuses to provide reimbursement for their botched job, which after 8 weeks of waiting for them to fix the issue, when it is 89 DEGREES F outside, we decided to fix ourselves. The contract, which they have not read apparently, states that if a service technician damages/fails to repair a unit properly that clients can seek remedy for this, like we did. Because we hired someone without prior approval, they say they can't reimburse us. So, their policy is for clients to wait months for a repair, wait for them to damage a appliance, wait for them to authorize to repair their own damage because if you repair/replace on your own even when it is URGENT they're not responsible anymore....how are they even legal? Sounds like fraud, smells like fraud? STAY AWAY FROM CHOICE HOME WARRANTY.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
May. 20th, 2021
Review Source
Stephen I Barsky
Unfortunately Choice has disappointed me. My contract includes my pool and spa. It clearly states it covers heat. Further it says it does not cover heat pumps. All electric pool heaters are heat pumps. It is a tricky way of saying “yes” we cover heat but not the heater. They declined
replacing my heater and the person who
handled my appeal was rude.
.
4 years ago Edited March 26, 2024
Roberto Henderson, NV
Woke up with a a leaking water heater. Garage was like a small river. Filed a claim with CHW within a couple of hours I had 2 plumbers contact me. I called one number, they agreed to diagnose the water heater Sunday afternoon. The heater hose was repaired immediately. The other plumber just called and had to tell him the heater was repaired.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.
May. 20th, 2021
Richard k Zipf DeLand, FL
I've been using CHW for over 3 years at 2 different addresses. They are not who they say they are. They send technicians who do not have a clue how to fix problems. 2 years ago I had an electrical issue and they sent an unlicensed technician to my house to fix my issue. The guy even told me he was a handyman! I had an A/C issue at my other home at my rental property. The technician ended up messing up the wiring to my system and then told me I needed to buy a whole new A/C unit! I had to get a second opinion who verified what he messed up and fixed my problem for less than $700 which once again CHW refused to pay since they would 1st of all not replace my unit even though it was getting its early 2 PMs a year. They said my contract states that they didn't have to replace it! Now more recent one of my A/C units airhandler froze over due to a problem due to my zoned damper and zone controls which required replacement. They told me under the terms and condition section D #5, CHW is not responsible for issues excluded under heating!
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
May. 17th, 2021
Shoppingmom7 Perrysburg, OH
4 years ago Edited July 6, 2022
Douglas B Sherrow Charlotte, NC
Very professional and affable. A repeat performance we both laughed. He was affable, knowledgeable. A pleasure to have in my home would recommend him always.
4 years ago
Kwame Adu-Bonnah Katy, TX
DO NOT USE CHOICE HOME WARRANTY!!!!
They do a great job selling their warranty service and do an awful job addressing claims. Since signing up with them in 2017, I have used them for two major repairs. The first with my washing machine took more than 4 weeks to get the issue resolved. The second just happened with my water heater and took three months to resolve, not because they fixed the problem but because they sent me a check when the technician they sent told me Choice Home Warranty (CHW) had failed to cover the original problem the technician claimed to have fixed but did not work. CHW kept scheduling the same technician and rescheduling as the technician did not show up. After following up twice with the technician and being told the same thing that CHW had declined to solve the problem, I insisted that CHW assigns the job to another plumber. After another week or two of waiting without CHW assigning the job to another company, I insisted that I be allowed to hire my own plumber, which CHW eventually agreed to. By this time, my claim had been pending for 2 months already with no hot water in my 6-person family home. Eventually, I got a check settlement, which cannot replace the water heater, if the initial diagnosis does not fix the problem. Meanwhile, they failed to mail the check as promised. After three weeks of waiting and not getting it, I called back and made a note on my account, which forced them to send the check. I made sure to make accurate notes on the claim and took screen shots of exchanges with Choice Home Warranty in case you need supporting proof of this complaint. CHW should also have the threads of what I copied on their website under my claim.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
May. 11th, 2021
dewain .l. bourdon Longview, TX
the man you sent from landrum enviormental was a true pro. How ever i paid for your top plan that said it would cover air condition. the air cond coil was leaking refrigerant and had some rust .Your solution was put a sealant in the line which will not last. its like putting a band aid on a gunshot wound. you puled a sneaky trick, said because of rust we will not replace the coil. THE AIR COND. COIL IS THE HEART OF THE UNIT. .So you took my money but would not fix the problem. Don't expect me to give you a thumbs up. Any one who ask me a bout your service I will tell them that you will find away to weasel out of the contract. and I will post on line how you cheat people. Iam also going to send a letter to our attorney general to see if they can do something about the way you refuse claims
4 years ago
Reply from Choice Home Warranty
We sincerely regret to hear that you were not satisfied with the services we provided. Upon review of your claim, our records show that we have authorized funds for the repair.
May. 11th, 2021
Merri Brieden Houston, TX
Unable to submit claim online. Website apparently wasn't working. Called my claim in. Sent a technician out the same day, he fixed my issue with no problem.
4 years ago Edited January 10, 2024
Jack Harris Spring, TX
It will be two weeks at least until I have a working microwave. It seems he knew the problem before he got here. Why are the parts more readily available? In today's world 2 weeks to get 2 parts seems unreasonable. So why have the warranty if service takes this long. Took 5 days for an appointment now 2 weeks for parts. No microwave for 3+ weeks?
4 years ago
Reply from Choice Home Warranty
Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
May. 11th, 2021
DJ Fort Worth, TX
It appears there is always some caveat. When you read your manual it appears to be covered, but when it gets down to it, it’s not. Also I believe the contractors that you hire are not necessarily the professionals. The only person I was impressed with was the re-key guy. I took out a special policy for the pool and spa, which included switches, which is a breaker box / switch in electrical terms. But it was not covered, and I was ripped off $65. Which I went and purchased a box and installed it myself for 70. I would welcome a phone call from you guys as I think constructive feedback is important for your future business. Today I had Oasis LLC, out here to fix a leak under the sink, which they did. But my faucet apparently has a leak in the cartridge. They said it would be covered under the warranty but it would require another appointment. Which to me means another $65. Not sure Choice Warranty is worth the price.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center.
May. 11th, 2021
Jeff Kanov Pensacola, FL
This company advertises to "Repair or Replace" any covered item. This is simply NOT TRUE! The ad should say repair or help lessen the cost to replace. For our built-in dishwasher they are offering a Lowe's ecard for $246. Please tell me how I am supposed to replace the dishwasher and have it installed for $246. As a disabled person I am unable to do the installation myself. I have checked Lowe's website, and built-in dishwashers start at $336 and in store they start at $369. So they are not replacing it as they advertise. I real bait and switch scam! Of course if you ask them they say you need to read the small print in article 8 of the policy. A total joke
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
May. 6th, 2021
Gloria ozaniec
The last person I had out here to repair my I don’t want to see him again. He cost me 150.00 because he diagnosed the problem wrong. He said it was the vent and it wasn’t. It was the thermostat. It’s working fine now. Everyone else I have had here has been good and efficient. I’ve been a long time customer and hope to be treated as such.
4 years ago Edited November 27, 2024
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
May. 6th, 2021
Meghan W Hampstead, NC
We purchased this warranty right before we bought our home. When we purchased it, we were told that all of the systems would be covered under the total plan so we paid extra for it. Two weeks ago our A/C went out. The tech checked it and replaced a fuse. It went out again 4 days later and he came back (for another claim and service fee) and said it had no refrigerant. He submitted the claim and it was denied saying the unit was not broken due to “normal wear and tear”. When i called the appeals department, while the employee was very nice, she just kept repeating the same thing and said it was a final denial. Now I am out the money for a warranty that did not protect me when I needed it AND out the money for an A/C repair that should have been covered. Only giving one star because zero stars is not an option.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
May. 6th, 2021
Catherine Dailey Gurnee, IL
The first offer for replacement of warrantied appliance was WAY TOO LOW - appealed and agent was merely reading from a denial script and did nothing to change offer. Totally dissatisfied with offer as it was 1/3 of our cost to replace the appliance!!!! Needed money right away - agent said she would email me and never did. Rip off!!! Both of policy purchaser and me as client!
4 years ago Edited September 14, 2021
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
May. 6th, 2021
Shay Matthews Beaufort, NC
I would actually give Choice ZERO starts but that is not an option.
I moved into my house in July 2020, they were happy to sell me a policy knowing that my HVAC system was 15 years old (and I live near the sea). They sold me a 3 year extended policy for $1600. I am now over a barrel.
Their vendor came to service my unit for the summer and said it needed $5000 worth of repairs, they also gave me an estimate of $5200 to replace it.
Choice has approved the repairs with the exemption that their were no pre existing conditions. Choice has never been to my home so how do they know what condition it was in?
Please don't buy a home warranty, it just creates lots of stress, fear, and anxiety.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
May. 6th, 2021
Joseph M Wilder Royersford, PA
We have never really had a problem with Choice. When something breaks in my home we call and they send a technician. Sometimes it does take a couple of days for a tech to agree but other than that I would recommend.
4 years ago
Gopal Krishnan Grapevine, TX
Annual Premiums and Service Call Fee are cheap, compared to the competitors. Best value for the money. Sometimes we get a bad technician or a bad company. Need to check for those, before doing the actual job. Waiting time is long on a few occasions.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
May. 6th, 2021
Daniel Pisegna Pittsburgh, PA
I moved into a new house and the previous homeowner had Choice Home Warrantee. The warrantee turned over into my name and I purchased an additional year since it was expiring soon after I moved in. This year we had many problems. Dishwasher broke, boiler was not working properly, a few plumbing problems, and a leaky roof.
I made about 7 claims in total and Choice Home Warrantee covered essentially nothing. They gave me a small payout for the dishwasher but claimed all the rest of the issues were not covered. They would not even cover a leaky pipe even though their policy claims they do. They said they don't cover "corrosion". What else would a pipe be leaking if not for corrosion?
Anyway, after having Choice Home Warrantee and a house that needed a great deal of work, I've come to the conclusion that you will never ever get back the cost of the warrantee in services from the company. I understand that this is how they make money, but the expectation is that if something goes wrong, your have insurance to cover you. With Choice Home Warrantee, this is not the case. You are much better off putting $600 into an account each year and using that money to pay for your own repairs.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Apr. 30th, 2021
Dave Jorgensen Whiteville, NC
Since we live in a rural area, the technicians you have submitted to me are from approximately 60 miles away. First, I pay for the service call. Then, if you approve what the technician tells you, I get to go out and buy a new water heater. Then, I have to pay for the installation. In the mean time, we have to check into a local hotel to take a shower, etc. I'm not a happy customer of your.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Apr. 29th, 2021
Tamara Triplett Apopka, FL
My garbage disposal took a dive and Jeff Clog Busters came in and did an excellent job would recommend to everyone. Very professional and no mess to clean up. TY Jeff
4 years ago
El Darragh Houston, TX
When calling for questions re claim, I was disconnected by two different agents. With the second agent I requested a call back if we were disconnected. She assured me that we would not be disconnected. However, we were disconnected and she did not call back. The third agent put a call into a supervisor to call me re my concerns that my ceiling fan replacement was a $29 fan with no light attachment, a builders’ grade fan. When I talked with sales, they said that equipment would be replaced with comparable equipment. I live in a luxury hi rise condo building, that has high end equipment, including ceiling fans. Why does the small print in exclusions for ceiling fans override this? This is my first claim after having coverage for two years...very disappointing. Why should I pay $60 service fee plus $48/ month for such poor coverage? BTW, the supervisor has not called me yet.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Apr. 29th, 2021
Teleshi Monroe Fort Lauderdale, FL
My experience with Choice Home Warranty has been HORRIBLE to say the least. First claim denied. I guess I should have told my shower to not break until I had more time into the warranty coverage. Called to question why considering the amount of money I'm paying for coverage and the retention specialist convinced me to give them another chance and since money was my issue, cancelled the additional two years and would refund me the second payment I had already paid and cancelled the third/final payment. He also said the next two service calls would be on him since I had already paid $500 out of pocket for the repairs. Second claim. Technician asked for $65 fee. I told him it should be noted that Choice is covering it but of course it wasn't noted so I had to pay as it wasn't their fault Choice didn't cover the fee as promised. Called Choice back to see why and there was NO note of the next two service calls being on Choice and was educated that I, the customer, need to call when the tech arrived and requested Choice cover the fee. This retention specialist fast talked all over me when I was trying to explain my situation and let me know that he would note the next free service call when it should have been two. Not to mention that the second claim denied as well. Another $65 fee down the drain in addition to a bill of $6,500 out of pocket to have my unit replaced. In my personal opinion, Choice is a waste of money. If you don't have a new house you're lucky if they cover any claim with the excuse that it's normal wear and tear that occurred before the policy period. It's pointless.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Apr. 29th, 2021
ROD Killeen, TX
WHEN I WAS A NEWER MEMBER I CAN SAY THAT CHOICE TOOK CARE OF EVERYTHING AND IT WAS REASONABLY PRICED FOR THE SERVICE THEY PROVIDED BUT ALTHOUGH I HAVE STAYED WITH THEM SOMETHING HAS CHANGED WITHIN THEIR BUSINESS PRACTICE AND THE COMPANY HAS STARTED LACKING IN BOTH PERFORMANCE AND QUALITY TO THE CUSTOMER.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Apr. 27th, 2021
Levar Meikle Chattanooga, TN
The service to file a claim was good and the technician hired was very good when he got here but it was scheduled a week out from wen the claim was filed. This was not very pleasant and couldn’t be changed. I did try both the call center and the hired vendor was booked up.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Apr. 26th, 2021
Richard Mendelsohn Daphne, AL
Saw the ads.
Read ALL of the e-mails.
Had a great experience on the phone with Tracie
Looking forward to paying you and hopefully not having to use you...but if I have to...
4 years ago
April Falcon-Villa New Orleans, LA
Called about a live wire at my house in the yard sparking and smoking. The call was answered very quickly and I was satisfied with that response time but when the schedule was made for a technician to come out, it was more than a week out. I had to call the company themselves and arranged an earlier time.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Apr. 22nd, 2021
Green Graham, NC
A good way to hope to cover items in my home. But, in reality, a company that finds a loop hole to get out of paying out any money to help me, the policy holder.
Your technician thought the wiring between the thermostat and the HVAC system needed replacing. He thought we would have to knock out walls to find the wiring defect. WRONG!
Choice refused to pay anything toward that repair/replacement. So, screw the policy holder. No further action needed. Full Stop.
What Choice should have done was to send out another tech who would have found the problem is probably the defrost piece in the outdoor unit. It is covered by the AC Warranty for parts. That would have made this policy holder much happier.
How can I cancel this policy and get a refund for the time not used?
4 years ago
Patrick Harrah Dallas, TX
It's OK. I would not ever purchase again. They fix the small things but will try everything to get out of fixing something. Out of the 5 or 6 claims I've had they have only paid for 1. They say they replace the component with a like model but tried to only give $250 for a washing machine. I told them to please send me the link to that washer so I can purchase because there is not one on the market for less than $750 with the features ours had, the increased to $500 and said that was the max. Giving 2 stars because their portal is nice and easy to set up claims through.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Apr. 21st, 2021
Erica Wilkes Pittsburgh, PA
I've used this service several times now and I've always had quality technicians who solved and fixed the problem quickly. For the price, this ha been great.
4 years ago
jamee emens Scottsdale, AZ
My experience with this claim was terrible. I was denied the ability to find my own provider when CHW's selected provider could not come out for 5 days. I was then assigned another provider who did not respond to CHW in the 6 hours allotted. A day after I asked for permission to find my own provider. I was told I could find my own provider. I was unnecessarily without a washer for 2 days. The provider I called came to the house within the hour and fixed the washer immediately. For some reason CHW was unable to find a provider and I found one by a simple google search for providers in my area. I spent about 5 minutes, it took CHW 3 days only to allow me to find my own provider.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Apr. 20th, 2021
Frank Orlando, FL
Thank you for acting quickly to resolve our issues. The
Professional you sent to our house was on time and resolved our issues without delay.
Thanks again.
4 years ago
KathrynW Winder, GA
Promptly scheduled appointment. Service company contacted me immediately to request earlier time. Good communication by technicians. Fixed the issue. Was impressed.
4 years ago
Larry Cossey Houston, TX
Just bought the product, heard a lot of good things from others and decided to go
get the plan for my home. I am retired on fixed income so I need assurance that all my home equipment is taken care of it needed.
4 years ago
Skraw1 Pensacola, FL
Placed a claim for my heat pump (5 years old) - Choice’s technician did not show up at the scheduled time, did not answer calls or return messages. I called Choice the next day,,which was Saturday, and was told by a representative to call back on Monday. I live in Florida and at this point my AC had been down since the previous Tuesday, I emailed Choice at that point and told them to cancel the contract and issue a refund. I heard from a “manager” a little while later telling me to get my own technician and Choice will reimburse for the repair. I did that, it ended up being a refrigerant leak, the cost of the repair was around $800. It’s now a month later and a constant loop of incompetent people asking for a information about the charges, I send it, then they ask for it again. I believe they have no intention of paying claims, or only paying very small ones. They hope to wear customers out with requests for information until they get tired of it and walk away. I would make this rating a zero if I could - Choice Home Warranty is absolutely worthless.
4 years ago
Gerald Lee Dean Knoxville, TN
Your claims service and your organization is nothing short of a joke. Every time we have a claim, it is NOT covered according to theTerms & Conditions. I am sure that this is by design in that, you have a team of experts that have determined what components in the home are most likely to fail, and you have excluded these from the warranty. Contrary to what is written in your brochures, and contrary to what is stated by your sales personnel, you are NOT a customer service—oriented organization, Instead, all you care about is the bottom line, and you make great effort to screw homeowners every chance you get. You are a homeowner “DISSERVICE” organization. I will be canceling our contract ASAP, and I assure you that I will be passing this information on to ALL of my family, friends, and acquaintances that I have encountered—areas include Knoxville TN, south-central WV, middle TN and west TN.
Given the level of your customer service, you must get similar ratings to this one constantly. Given the quality of your customer, I would wage a sizable bet that realistic ratings like this one never make it to your website.
I have tried to describe your company and your service as sincerely and accurately as possible, and I will stand by my feedback to the end.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Apr. 13th, 2021
Kristina Butler Mesa, AZ
I signed up online yesterday. Today I received a call from a salesperson saying that he wanted to offer me a lower rate, as the online registration gives a 'computer generated version' of the quote to which he can provide a better offer. He asked for my credit card number. When I told him my credit card was already charged, he told me that he couldn't give me the lower rate and he can try forwarding me to customer support. After waiting 14 minutes on hold, I explained this to the representative, who told me that they would need to forward me to another department. Then I was hung up on. I will be looking for a way to get out of this, as I have already had a bad experience after 1 day.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Apr. 13th, 2021
Ronald Smtih Siloam Springs, AR
Unfortunately this is the worst customer service experience I have ever experienced. First, after the diagnosis of my clothes washer, CHW made the decision they wanted to replace my washer but only offered $343.00 in e-gift card to replace it therough Lowes. I declined the offer and elected for a phone appeal. They put me out 10 days to have the phone appeal and it would only be for 15 minutes. After waiting 10 days for the appeal, the rep I spoke with was very uncaring and appeared to to be simply reading from a script. I wasn't asking for CHW to replace my washer with a top of the line unit but I did think it was fair to replace it with a comparable unit. I have a Maytag and the least expensive Maytag Lowes carries is $700.00. Not only would CHW not consider that, they would not even consider the least expensive wassher Lowes carries which is an Amanna for $500.00. After no cooperation from CHW I simply said to send me the e-gift card. They said they would send it to my email. I waited two hours and had not had any reply from them. I emailed them asking when I would receive the email with the e-gift card because I had already been without a washer for two weeks and I needed to get this resolved that day so I could go to Lowes and pick a unit out and pay the extra amount out of my pocket in order to have a washer. Again, I waited three more hours and never recieved any reply so I called CHW. After speaking to a rep and describing the situation, they stated I would have to wait up to 30 days before I would receive my e-gift card by email. I expressed how unacceptable that was and asked to speak to someone to expedite the situation. After being placed on hold for eight minutes, I was hung up on. I called back and after speaking to another rep, I was told I would be contacted within the next 24 hours by a supervisor. Well, I am waiting to see if I am contacted or not. It has been 20 hours so far with no phone call.
All this from a loyal customer of 3.5 years who has also just signed a renewal of my cntract for another 6.5 years. All of which I have paid upfront, not monthly payments. Needless to say, based on this description so far, very disappointing customer service is an understatement.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Apr. 13th, 2021
Larry Noble Saint Paul, MN
Even though you could not find a technician to come out and repair my fridge I was able to and it was easy to file the claim and get paid all but the $45.
4 years ago
Angel Mattioli North Haven, CT
Luke was very easy to work with. In just a matter of minutes I had a policy ready and paid for. I wish all sales and service calls could be so pleasant!
4 years ago
Review Source
Alice McNeely Garland, TX
Choice Warranty is worth it because I don't have to look online and call my friends and ask them if they know of a good repair person.
So far no problems with CW.
4 years ago Edited January 10, 2024
Alan y Greensburg, PA
This company rarely covers anything that goes wrong and is strict, even with the total plan. One time they covered a minor tub drain clog but that was easy and likely covered most by the $45 service fee. A second time a toilet reset was all that was covered and I could've done that myself and saved the fee. Ive been with this company for 7-8 years but have had no return on value and have got to the point where I just youtube and learn or find a friend to do the minor things they actually do cover. Good look with anything major!
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Apr. 12th, 2021
Justin Alberico Detroit, MI
I appreciate the low cost and the options for better discounts for longer terms, however, during the sales pitch I was blatantly lied to. I was told there is no month to month billing, but then as I denied the last offer, Gerald quickly said oh we'll just put you on month to month then. Not a good way to start.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Apr. 12th, 2021
DLS Stony Point, NY
Amy was very nice and helpful,she left me a message yesterday and I returned her call today.I was thankful that she didn't hound me by calling umpteen times which is one of the reasons I decided to call her back.
4 years ago
R L Dresden, TN
Filing a claim online works well. The wait time for a repairman is beyond acceptable, especially when a critical appliance like your refrigerator is not working. It's hard to do without your refrigerator for over a week. I would say that priority should be placed on a customer's refrigerator.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Apr. 8th, 2021
Frances Mamaroneck, NY
The technician was excellent, knowledgeable and professional..
I was disappointed that the service was not covered by my Home Warranty plan.
my 6 yr contact with you that my air conditioner, water tank, etc. had to be almost unrepairable for you to pay for repair.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Apr. 8th, 2021
Mary Edwards Marietta, GA
Technician came out to check my air conditioner on 31 March said I would hear from them by the middle of next week and I still have heard nothing from Southern air or choice warranty and the weather is getting hot
4 years ago
Deborah Liskany Dayton, OH
I was dissapointed in the amount that was offered to me for my front loading xtra large tub washing machine. I checked and I would have to buy the cheapest machine that they have. I hate doing that. Im used to washing my comforters and rugs in that.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Apr. 8th, 2021
JK Kemmerer, WY
I just called to cancel my warranty (as the monthly fee plus service charge always costs more than what it would cost me out of pocket) and the employee wouldn't listen. He kept saying, I understand, but you've been a customer since 2019, think of how much it's saved you. He wouldn't listen when I said it hadn't, wouldn't listen when I said I found a friend to help with my most recent claim (which they still hadn't found someone for) and kept trying to say they'd cover $150 of the appointment, even there was no appointment because it's being done for free (and it's just a drain that needs to be snaked). I finally just kept on having to say "I would like to cancel my plan" repeatedly and he kept say, I understand but...Then he finally snapped and said: Fine! You aren't getting a refund (I didn't ask for one) Have a nice life! And then he hung up on me. One of the worst customer service interactions I've ever had.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly. We regret losing you as a customer.
Apr. 8th, 2021
Yvonne Bensfield Wheaton, IL
Our agent Gabe was very personable, as he offered several options and their benefits. One of the most efficient and expedient people we have worked with ever!
4 years ago
