Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Lyse

Customer service answered my questions and they have somebody here as soon as possible to check things out.

6 years ago

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Margaret Cleveland, OH

The service of the contractors is good. To fix my dishwasher, it took over three weeks to get an agent to fix the situation.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 8th, 2020

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Verified Customer

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Anthony Tempe, AZ

I like that you talk to a live person. My rep, Ben, is very knowledgeable, caring, and helpful.

6 years ago

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Andrea Harris

Easy to get repairs and replacement . My washer stopped working and they helped me replace it

6 years ago

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Marty Shapiro

Quick responses and good contractors. Next service was provided in all situations.

6 years ago

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Marie Gonzalez

on time service, customer service very friendly. Service given by the contractors are very good

6 years ago

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Marcie Shellenberger

very prompt and courteous very please with their service am glad i sign up with choice warranty

6 years ago

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Jack Beverland San Antonio, FL

I tried to write my reason but it was not taken off. I would be happy to talk with some one. 813-751-9522

6 years ago

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Leonard

Disappointed in their warranty coverage on appliances. I was under the impression that appliances would be repaired or replaced if not repaired.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Apr. 2nd, 2020

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Verified Customer

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Pilar almazan jr Friendswood, TX

They were true to their policy. Work completed safe and efficiently, I am very pleased.

6 years ago

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Jeanne Rivkin Joppa, MD

They have the repairs done quickly and the repairmen do not leave a mess for me to clean up

6 years ago

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George E Sims Jr

They are the carrier that I have as a home warranty company that I chose a few years ago from solicitation

6 years ago Edited November 8, 2025

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you had a less than satisfactory experience with us.
.In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2020

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Verified Customer

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Carole harsch

They have been very prompt in getting a technician out for all the repairs i have needed.

6 years ago

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C RHINEHARDT

Great customer service overall on three calls for service on different claims in last few months

6 years ago

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Jerry

Refrigerator quit on Friday and service tech was at my house on Saturday and repaired it.

6 years ago

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Nancy

Performed as expected with no problems noted. Nothing remarkable to report at this time. No other info to provide.

6 years ago

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Michelle Davis

Very quick responces except when my policy did not cover repair. I was left hanging and didnt know why.

6 years ago

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Vincent Baldacchino

Fast service, courtesy employees and they get on the phone right away with minimal wait time.

6 years ago

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Terri

dishwasher fixed and fast - easy and works great now - not interested in saying anything further

6 years ago

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Bwarner

I've used it on washing machines and refrigerators and they have come out here and fixed it.

6 years ago Edited January 10, 2024

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Candice Arizona City, AZ

Their service isn't very good. They exclude everything. I had to constantly go after them because they didn't want to pay for anything.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 18th, 2020

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Ruth Surprise, AZ

It's a good price. I've made one claim so far and they were really fast getting it going.

6 years ago

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Eddie Byram, MS

The service was great. I called them and they got someone out within a day or two.

6 years ago

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Jessie Cordova, TN

I just used them on my garage. Customer support is excellent. They need to include movable parts and electrical parts and components.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 18th, 2020

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Mike

Choice Home Warranty has been great. We had a plumbing issue and they were out within 24 hours. They did a great job.

6 years ago Edited September 14, 2021

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Elie Las Vegas, NV

I like the prices and the copay. Every time I call them they serve me very fast. I recommend it.

6 years ago

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Abdul

Good value for the price. Very professional and punctual. The service was done to my liking.

6 years ago

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Torsha

They were very responsive when I needed to file a claim. They sent quality technicians.

6 years ago

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Jesse

I called them for my stove. They sent a technician out that knew what he was doing.

6 years ago

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Michael

They've always been great with me and come through everytime with exactly as they said.

6 years ago

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Steve

I had my heat go out in the middle of winter and they told me I'd have to find somebody myself and they'd reimburse me.

6 years ago

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anonymous Willis, TX

They are nice, efficient and always there. They fix it promptly and haven't had to come back.

6 years ago

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Bill Houston, TX

My washing machine quit working and they fixed it right away. So far it's excellent.

6 years ago

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Robert & Marilyn Anson, TX

It came with our house when we bought it. I made arrangements through the website for a garbage person and they never showed up and I would still like for them to come.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. I have sent a request to our dispatch department to reassign your claim to another technician. Once a new technician is assigned, you will be notified thru the email address that we have on file.

Mar. 17th, 2020

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David And Lynn Georgetown, TX

On average, they've been responsive. There have been some excellent technicians and there was one not so excellent job.

6 years ago

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Shirley Tucson, AZ

I've had to use them 3 times now. They were very courteous, fast and made sure things were done.

6 years ago

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Jerald

The price is competitive and they have good customer service and respond quickly.

6 years ago

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Rich

It is the best price and it works out. They always take care of me every time I call.

6 years ago

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Laura

Our washing machine and dryer needed repairs and they send someone right out. They've been very helpful.

6 years ago

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Ruby

I've had them for a long time and the process really works. They are prompt with answering.

6 years ago

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Trang

They answer the phone pretty quickly and we have somebody call within a day to come fix something.

6 years ago

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JB

I have requested that a certain company not pick up the job, but they keep accepting the company's acceptance.

6 years ago

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RLB Orlando, FL

Good response time each time I have called. Have liked all the service people who have come

6 years ago Edited January 10, 2024

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Verified Customer

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Chris

A technician telephone me within a few minutes after the claim was reported. Quick and easy.

6 years ago

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Dawn Torro

Companies reach out fast to schedule a time to come to your home and they are efficient.

6 years ago

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Rekha Kanwar

Very quick to respond and genuine contractors contacts. Ticket Review process very effi

6 years ago

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Nancy

Response time was one day. A good repair company took the job and everything was civeted

6 years ago

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Marilyn

They do what they advertise. The companies they sent out to repair things are top notch.

6 years ago

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Joyce

When something happens with the air conditioner, they never want to cover it. But I've had them for other things and they've been good.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 3rd, 2020

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Verified Customer

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Barbara Slater

Great service, quick to respond, resolve issues quickly, reasonable premium rate.

6 years ago

Choice Home Warranty Reviews