Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Alfonso Albuquerque, NM

Fast response and repairs. Professional service and explained issues as repaid were gone.

3 years ago

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Susan Cocoa, FL

Denied claims without good reason. The standard answer was the damage was not normal wear and tear. We didn't take a sledgehammer to the dishwasher, the heating element melted. Takes too long to get a repairman out.

3 years ago

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Beverley Alachua, FL

This company has not followed through with my claims. I have requested my $1800 back for my contract. They have not responded to that request. i would not recommend them to anyone!

3 years ago

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Kevin Dlugasch Jasper, GA

So far, so good. Two callouts, both techs responded and completed the work quickly.

3 years ago

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Satya

I had tough time when my A/C was down in the middle of the summer. I had almost five weeks, and they could not get it fixed. Primarily I took home warranty to cover the HVAC and some of my other appliances in the kitchen.

3 years ago

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Evelyn

I've used it twice now and no issues. No issues filing the claim, no issues with any of the techs.

3 years ago

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Jeffrey

I'm just generally happy. I used them once and so far they've been good, just very responsive.

3 years ago

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Madeleine

They were very cooperative with what I needed in order to get my appliance serviced.

3 years ago

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Wanda

Each time I've called in, I've had no problem getting scheduled. It's usually a quick turnaround.

3 years ago

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Oscar

My sink was clogged. I went to the website and filed a claim. They were here the next day.

3 years ago

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David

I've had an air conditioner that's been down since June 30th and I've finally got a guy coming out to look at it tomorrow.

3 years ago

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Tanka

When there is something wrong, if we call them they will say we will call you back tomorrow. If you keep on calling, they say tomorrow, tomorrow, and they are not calling back.

3 years ago

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Charles

This past winter, my heating unit went out and we had no heat from January to around April to warm up and I just had a bad experience.

3 years ago

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Johnell

They weren't able to resolve my issues. I needed to use it like a week or two ago. Make sure you actually read all the details, there's always going to be something that they're not going to cover.

3 years ago

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Steven

I like a choice. I've been with them for a long time. Its good service and everything is perfect.

3 years ago

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Patricia

It seems like every time I use my warranty my cost goes up for the year. There is a language barrier with the people that you call and talk to.

3 years ago

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Arthur Williams Plano, TX

Ease of filing request and turnaround of the vendor used to address issue on service request.

3 years ago

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Ping Jones Phoenix, AZ

Base in my experience, I am a satisfied customer. The repair guy was fast and knowledgeable.

3 years ago

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Forest Boardman, OR

My AC was out and it was 86 degrees in my house. The soonest they could have a technician come to check it was two weeks. I just paid for it myself.

3 years ago

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Mary Merritt Island, FL

I cancelled my policy this week because all my claims were being denied. What’s the point of having your warranty plan if I pay you monthly, each tech visit and the someone to really do the repair!?? Ridiculous!

3 years ago

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Steve Moffett Cookeville, TN

The hassle to get the reason I called across due to speaking to a person with little comprehension of the english language and being unable to clearly understand the representative.

3 years ago

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Vincent Junction City, KS

I had two other home warranty companies. Choice is no doute the best, fast and affordable.

3 years ago

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Joyce Los Angeles, CA

So glad I switch to CHOICE Warranty. Your vendor was very nice and did an excellent job!! JW

3 years ago

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Sharon Pettie Dallas, TX

This is the poorest excuse of a warranty company. They skirt to not pay every issue you bring to them. I need my electrical outlet fixed. They want me to produce the maintenance on the outlet??

3 years ago Edited July 20, 2023

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Verified Customer

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Aja Monroe, NY

I’m always paying more than they pay for the coverage. Every time I turn around it’s NON COVERED CHARGES TO BE PAID FROM ME. SMH THEY NEED TO DO BETTER

3 years ago

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William Prescott Valley, AZ

The repairman did an excellent job of identifying the problem and fixing the dryer in minimal time.

3 years ago

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Cecelia GA

Quick response to evaluate the problem. Just waiting for replacement of hot water heater.

3 years ago

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Jesse AL

I like the ease of making an appointment and the quality of service that I received.

3 years ago

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Daniel Houston, TX

Call me. Your highly vetted service providers are overcharging customers indirectly and your company has no clue about nor can the explain non covered charges.

3 years ago

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Jenna Joon Miami, FL

3 years ago

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Marvin Tampa, FL

Flexible appointment time. Did work without me being there!! Quick and professional too

3 years ago

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Binh Ukiah, CA

Choice is the best one for the company ever for the home insurance company Amazing

3 years ago

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Andrew Dietzman Chillicothe, OH

It has its positives and negatives, only got one 1 contractor and the rest have to go through reimbursement side.

3 years ago

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Rebeca Jalil

It’s always a pleasure to work with CHW. They have great companies that work with them.

3 years ago

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Marilyn Medford, NY

The technician was responsible and fixed my problem. He explained what he was doing

3 years ago

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Ashfaq

My A/C went down so I called them and they immediately responded me and scheduled an appointment.

3 years ago

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Larry

Had trouble with the plumbing and they were very attentive and took immediate action.

3 years ago

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Anonymous

My washer wasn't working right and it's only two years old. They got me service promptly.

3 years ago

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Larry

They're very responsive. I think we're gonna have a good relationship. They're an outstanding company.

3 years ago

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Verified Customer

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taeid derakhshan Plano, TX

The customer service is ok, but when you open claim till technician come to fix takes a week or more!!!

3 years ago

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Sonia Velasquez Apex, NC

This company is quick to take care of you and when you have questions they are easily answered.

3 years ago

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Verified Customer

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Gary Bowie, TX

Technician could not fix. Also said Choice denied claim. I called Chase, they approved. Tech did not have part said maybe 4 weeks. Terrable

3 years ago

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Verified Customer

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Fortunata Leesburg, VA

I LIKE THE SERVICE THEY OFFER GOOD SERVICE AND THEY ARE PROPMT IN THEIR SERVICE.

3 years ago

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Kenneth Valrico, FL

Professional appearance, on time arrival, got the job done quickly and accurately!

3 years ago

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Steve Easley, SC

Everything went good just had to wait a week to get the parts to fix the refrigerator

3 years ago

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Ronda Littleton, CO

Ive been waiting over a month to get my refrigerator repaired. Customer service is not helpful. Ive already paid the deductible and Im now paying out of pocket for all. Not sure how this us a good service

3 years ago

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Verified Customer

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Glinda Oak Hill, WV

I filed a claim for a washer repair on May 21st and it is yet to be completed. You don’t follow thru with a claim and ask how it went or if it was completed.

3 years ago

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Verified Customer

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Cindy Phoenix, AZ

The technician, (plumber) who came to house was very friendly and did a great job.

3 years ago Edited January 10, 2024

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Cecilia Greenville, SC

CHW was good when we first got it about 6-7 years ago. But it has gone downhill. My last claim took almost 3 weeks to get a repairman, and by then I had paid someone to fix it.

3 years ago

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Verified Customer

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Janet

They are all very professional. Compared with other companies I have used, Choice is the best.

3 years ago

Choice Home Warranty Reviews