Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Jeana Baker Indianapolis, IN

Because I have never had a problem with getting a claim filed.

2 years ago

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Dolores Aguirre Dallas, TX

They are good helping the client a prompt to result the issues

2 years ago

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peter a valencic Simpsonville, SC

easy to file claim, responsive providers, problems addressed and repaired

2 years ago

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BERNARD ADDAI Antioch, TN

Their response to my claim was very prompt and without any fuss.

2 years ago

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Joan C Johnson Burlington, NC

Prompt to address heat pump issue, technician very knowledgeable.

2 years ago

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Rosny Tchomba Frederick, MD

The company solve my request fastly and the technicien makes a hood job

2 years ago

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Phyllis Burr New Market, TN

So far they have gotten someone out in a timely manner and fixed my problems

2 years ago

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Vey Barnhart, MO

You guys get on things right away. It was great. You are the best choice.

2 years ago

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Diane Fairburn, GA

I called and within the day someone came to my house. The guy who showed up was fine.

2 years ago

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John Plano, TX

They are very responsive and they got the problem solved quickly.

2 years ago

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Mathai Lewisville, TX

Just excellent. They're prompt, fast and they do work directly.

2 years ago

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Richard Naples, FL

Price is good. They respond right away. They never chose the same company.

2 years ago

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Maria Memphis, TN

The response time from Choice was fast by the service to fix the stuff was not good as they did not fix the problem.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Verified Customer

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Anonymous Blue Springs, MO

They are a good service. I have been satisfied with them. They are prompt. It works.

2 years ago

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Elton Charlotte, NC

Excellent response quality service. Contractors have been great

2 years ago Edited January 10, 2024

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Verified Customer

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Tashon Mcpherson Virginia Beach, VA

You were very quick with getting back to me about my appliance.

2 years ago

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Judith K Abrell Spring Hill, FL

We have always had a good and timely turn around with choice warranty!

2 years ago Edited January 10, 2024

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Roxanne Anderson Flag Pond, TN

Repairmen arrived on time, good communication with the men & with Choice.

2 years ago

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Tom Daigle Mount Pleasant, TX

professional handling of my needs, here is a few more words to satisfy the reviewers.

2 years ago

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Tim Boone

It was recommended by a friend and I looked into it and they had strong recommendations from customers and price was right so it seemed like it was a good quality insurance company for ] this sort of thing. There were two times when I had small appliance problems with the dishwasher and refrigerator and they responded quickly and got it fixed. The technician was perfect and everything was fine. But when my air conditioner went out. they were claiming that they don't cover it even though it is right there in the contract that they do. I filed a request for an appeal and they said the person would be in touch with you in twenty four hours well it's been now like seventy two hours and I haven't heard anything from them at all. The customer service has not been good.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 3rd, 2022

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Verified Customer

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Tommy Hebert Youngsville, LA

Home Choice works very fast to find a service provider. Easy to work with.

2 years ago

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Barbara H. Murray Greenville, NC

The company has sent reputable people out to assist in problems that I had

2 years ago

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Gordon Dominick Cocke Indianapolis, IN

The technician showed up gor approval on site and dryer was repaired

2 years ago

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Ri

They have always gotten back to me in a timely fashion

2 years ago Edited January 10, 2024

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Su Rey Woodbridge, VA

So far all my claims have been addressed and resolved in time

2 years ago

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Barbara Burns Dallas, TX

The service calls are high, especially for senior citizens that are on fixed income. Our service calls fees should not be this high.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 15th, 2021

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Verified Customer

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Denise Gonzalez

Great service and prompt response. Technicians are knowledgeable and get the job done

2 years ago Edited January 10, 2024

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Judy Dew Clearwater, FL

I sent the company to my home to fix something and he tried to scam me I asking for $3,000 and my repair job was not what he said was wrong and only cost me $500

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 15th, 2021

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Verified Customer

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Earl Cooper Sylacauga, AL

Cancelled/moved repair appointment 3 times; said would not be able to make repair due to backlog of payments from Choice > 45 days.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 15th, 2021

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Verified Customer

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Lasann snow Fort Mill, SC

Fast and easy process for Repair. Quality work. Pleasant experience

2 years ago

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Karen Patterson Hollister, MO

Fast, friendly, great contractors the one time I had to use them

2 years ago

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Jean Hardy Georgetown, KY

An earlier claim required a big effort to get taken care of but a recent claim was handled well.

2 years ago

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Patsy Tankersley Temple, TX

The technician that came to fix the garage door and was polite and did his job.

2 years ago

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Verified Customer

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Lillian Brooks Okemos, MI

I needed a replacement item and I was told no. But the service tech was fantastic.

2 years ago

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Mark Evans Olive Branch, MS

Was charger 65.00 two times for deductible for the same problem. Took 3 weeks to get furnace repaired. Lucky the weather wasn't cold.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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Travis Maryville, TN

Professional and courteous staff. Quick response and resolution to my issues.

2 years ago

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BJ Latham

Response time, coordinated and practice procedures. Friendly customers service.

2 years ago

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Sharon Woods

They were fast to fix my furnace problem

2 years ago Edited January 10, 2024

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Vickie Simon Port Arthur, TX

Quick response time and very efficient and knowledgeable repairmen

2 years ago

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Robert Cole Brockton, MA

I submitted the request and received a timely response and service.

2 years ago

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Benjamin Fort Worth, TX

Various reasons, Difficult to speak by phone to someone, No follow up response, No advance notices on changes, etc.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 14th, 2021

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Verified Customer

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Chris Jamaica, NY

Very poor service. There's no value for the money I paid. I will not renew my contract with them and will never recommend them to anyone. Their replacement plan is hopeless.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2021

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Verified Customer

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christine matherne Houma, LA

Always quick to respond and find a repair person to fix the problem.

2 years ago

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Verified Customer

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Dorann Jacobs CAFARO Charleston, SC

very responsive, flexible and sends great techs to do my repairs

2 years ago

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Verified Customer

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Helena Wallace Bryan, TX

Excellent Customer Service and Techs that are available in our area.

2 years ago

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Verified Customer

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Laurie Powell Portsmouth, VA

My last 2 experiences have been positive and items were repaired.

2 years ago

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Verified Customer

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Francisco Pinto Cumming, GA

The technician that they sent is awful, 5 weeks later and my refrigerator is still not working. They just keep changing parts.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Verified Customer

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Rodney Mann Dayton, OH

Fast service on claims. Great customer service. Fast turn around.

2 years ago

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Verified Customer

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JWood Reno, NV

Very pleased with the technicians they send out & the easy process

2 years ago

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Verified Customer

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Louise B Nemecek Richmond, VA

I rate4d you a 4 because I like to talk to a customer service rep. when I call in for help.

2 years ago

Choice Home Warranty Reviews