Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Shawn Bausman Cumming, GA

Easy claim and fast repairs. Easy online process to initiate the claim.

3 years ago

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Sheila Gatewood Marion, IA

They responded quickly and sent a good technician to fix my furnace.

3 years ago

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Susana Prescott Valley, AZ

Fast response profesional company adjusters are knowledgeable and professional

3 years ago

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Tommy Dill Hot Springs Village, AR

They sent a great, knowledgeable, company out to fix the problem

3 years ago

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V. Susie Oliphant Hyattsville, MD

They are responsive and utilize a reputable company to service their clients.

3 years ago

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Ronald Drydale Sun City, AZ

Responded to problems vary guickly and got repairmen to my home

3 years ago

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Terence Taylor Jacksonville, FL

I love the Quick response I get, when I submit a repair claim

3 years ago

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Keith Wright Florissant, MO

They. Take care you. They don't take to long for the service.

3 years ago

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Susan Bryant Loudon, TN

They come quickly and the people they use are very knowledgeable

3 years ago

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Darlene Mitchell Pleasant Grove, AL

Customer Service was outstanding. Tech. was on time and did an outstanding job.

3 years ago

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Anthony L. Williams Orlando, FL

Outstanding customer service. Very knowledgeable and professional

3 years ago

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Pamela Notto Arlington, TX

CHW is always quick to respond and they send professionals .

3 years ago

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Pamela Kenny South Holland, IL

Great so far the young man was nice patient.took time to explain the situation

3 years ago

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Vickie Knight Chicago, IL

The work was done professionally and I just had to pay my service fee

3 years ago

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Diana W Taylor Houston, TX

The company was very good and was on time about finding someone very fast

3 years ago

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Julie Harron Egg Harbor Township, NJ

Great service. Had to use twice and someone came out right away.

3 years ago

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Cynthia Levin Buffalo Grove, IL

For most of my claims it has been great. The ones for plumbing needs have just been ok.

3 years ago

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Jim Brandenburg Punta Gorda, FL

Easy to work with polite and friendly people customer friendly

3 years ago

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Jerry Grider Texarkana, AR

Great response, highly qualified technician. Responded in remarkable time.

3 years ago

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Judy McLaughlin Virginia Beach, VA

Very good but the first time I used them the company they sent out lied and I had to complain.

3 years ago

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Bill Taylor Reston, VA

Ease of use; appointment are easily made; response time is effecient

3 years ago

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Karen Franklin, TN

I had 2 refrigerators that had issues. They sent 2 separate repairmen. So I had to pay 2 service calls. It has been 6 weeks and neither are fixed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2021

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Paula Krueger Granbury, TX

Quick replies to issues. Very good communication and customer service.

3 years ago

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Ken Longs, SC

Quick service and response by getting back to me the same day.

3 years ago

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Pedro Colon Richmond, VA

Very professional technicians and outstanding customer service.

3 years ago

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Sandra Collins Young Harris, GA

I had a good and prompt experience in having my Maytag washer repaired.

3 years ago

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Shimel Ashburn, VA

Making claim was easy but the appointment was scheduled to far out given the situation.

3 years ago

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Karen Stevenson New Kensington, PA

They find ways to not pay for your repairs. The service technicians are not the best. Repair requests are not met expediently.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Oct. 27th, 2021

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Verified Customer

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Sudhir Shet Irving, TX

Smooth experience, didnt have follow up often. It was easy to get the repair done for gas stove.

3 years ago

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Suzanne Hartley Georgetown, TX

It seems that numerous times I have put in a claim, you can't send a technician and want me to find my own. If I wanted to do that, I wouldn't have contracted with you.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Our records show that we have set an appointment for your most recent claim. Please visit the account center at choice home warranty. com for further details.

Oct. 26th, 2021

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Timothy Gifford Quakertown, PA

They were responsive; my only complaint is it 2 weeks before repairman showed up

3 years ago

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Robert Winecki Cleveland, TX

Choice opted to replace my $9000.00 built-in with refrigerator with a cash payment of $986.00. 10 cents on the dollar is not NOT a good deal for anyone but Choice.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Oct. 26th, 2021

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Ron Newport News, VA

Every problem I've had has been taken care of very fast and efficiently.....

3 years ago

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laura E Winne Trappe, MD

Great customer service, timely service, helpful and efficient technicians

3 years ago

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Melanie M. C. Barber Arlington, VA

Please with agent's promptness experience, dedication to solving the problem

3 years ago

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Ralph stuto Conway, SC

Called for leak in bathroom sink or toilet and 2 separate plumber showed up had to pay $65 2 times

3 years ago

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Darrell sample West Point, KY

I was very pleased with the service i received on my furnace when it went out.

3 years ago

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Debra R Brautigam Akron, OH

Service was great and timely. I received my reimbursement within 2 weeks.

3 years ago

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Bryan Wilbourn Esmont, VA

it,s like any warranty it,s good to save if you need to use it. helps give you peace of mind

3 years ago

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Arbind Nashville, TN

Like it due to timing, but still need improvement and can dominate the market.

3 years ago

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N Noll Beaver, PA

Prompt and professional service. I have renewed my contract.

3 years ago

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Gail Floyd Jacksonville, FL

Repairman was called right away, and they got back with me immediately.

3 years ago

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Jerry Adams Hillsboro, MO

never failed to send qualified people each time that I requested service

3 years ago

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Josh Weingrad Rock Hill, SC

Was easy to get in touch and my issue was resolved in a timely manner

3 years ago

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George

My A/C installer can't get the p.o. number to pick up my new A/C

3 years ago Edited January 10, 2024

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Carolyn Bourne Mesa, AZ

Fast to respond to a claim. Services within expected times.

3 years ago

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JEAN M ASWAD Midlothian, VA

satisified with claim service and the delays due to covid by myself.

3 years ago

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Daniel Holcomb Lawrenceville, GA

Best pricing and fast friendly and efficient service when needed.

3 years ago Edited January 10, 2024

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Danny Houston, TX

Good service but it took a while to get things done and constant monitoring on my part

3 years ago

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Joseph Myrtle Beach, SC

Responsive to claims, great service! Work with good service providers

3 years ago

Choice Home Warranty Reviews