Choice Home Warranty Reviews
9.4
Overall Score
Angela Brown Chicago, IL
I have had Choice Home Warranty since 2018 and put in a claim on May 25, 2021, and they assigned vendor DJB Design to my claim. The contractor came to my home at 8:00 pm on May 27, 2021. He stated that he was going to come back first thing Friday morning to check to see if the air conditioner is working properly. Well, the contractor never came back to check on the air conditioner. I have called as well as text this contractor he says that he will be at my home at a certain time he never came or call to say that he is or not coming. I called Choice Home Warranty and the customer service made me feel like it was my fault why the contractor has not shown up. Every time I contact CHW they refused to accommodate me as a customer for that reason I will be canceling my contract with CHW.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
Jun. 9th, 2021
Review Source
Lisa M Howard
Service order was picked up within 24 hours! Service call was professional and the problem was quickly assessed and the repair approved and completed. Great!
4 years ago Edited March 5, 2024
jim bentz Egg Harbor, NJ
You are my friend when you want to renew my contract. I get that. When I have a claim, it is frustrating some times in how you can interpret the contract terms vs. my interpretations, then my time spent in dealing with who should pay for the repair.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jun. 9th, 2021
Sonny Nitura Duluth, GA
The technician seems knowledgeable and was able to fix the problem. Although he says the switch is obsolete already and the replacement part makes the turning knob higher by half inch than the rest
4 years ago
Loren Brodak Ashland, MO
There is no urgency when it come to the more important things that are needs. It was not a dishwasher or a fridge that was not working it was a hot water heater. Something we have to have with a family of 4. It was very disappointing how this process was handled. We still have not had our service completed so we will see if this process gets worse before it gets better.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jun. 9th, 2021
Review Source
Jesus A Heredia Fishers, IN
This company has terrible practices because they do not cover the warranty of the house that should be covered as the homeowner is entitled. An example is an essential garage spring that broke in my home, originally from when it was built 22 years ago. They said they do not cover it because they do not match the same color. The technician that came to my house assured me that they would cover it because it has an average year of usage and reached the number of openings. The company is looking for excuses not to cover the warranty, and I paid a lot of money that my house is covered but not. I cannot trust all these companies. Please beware, it is the business practice to deny for any reason to enrich themselves.
4 years ago Edited November 20, 2023
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Jun. 9th, 2021
Jerry Harker Heights, TX
My company sent me a very qualified technician and he did and excellent job maintaining my ac unit, was very polite and knowledgeable, thanks for sending him.
4 years ago
Angela Barnett Dallas, GA
My argument on your refusal to accept my air conditioner claim is your advertisements for making promises and then denying claims. Or as stated in the Attorney General of Arizona’s case against you, “for allegedly making false promises to consumers who purchased a home warranty policy. The lawsuit alleges Choice Home Warranty collected millions from Arizona consumers, but used contract exclusions, payment caps, and bad-faith refusals to avoid paying for repairs.” Our claim was sent on May 28, 2021. You did let us know on May 29, 2021 that Grace Heating and Air would respond on June 1, 2021 (on the fifth day). We are now on our 6th day with no air in Savannah, GA and no solution in sight. The technician has let us know that we need a new air conditioner both inside and outside. DO NOT BUY THIS!
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jun. 3rd, 2021
Llandvogt Livonia, MI
Awful company, buyer beware, hidden limits buried in the contract. They will tell you anything to get the sale but it is a bunch of bull. Cannot understand customer service staff located in South America! They are all like robots. I talked to an escalation manager who told me she does not have a boss, can you imagine a manager in a company with no boss? I asked her to restate that and she said yes, she has no boss she reports to. If she’s so empowered why didn’t she fix my situation? Choice Home is just as bad, if not worse than the others, they have no agreements with local people to come out even for a service call and diagnosis. I loathe this scam of a company, should be investigated for fraud
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jun. 9th, 2021
gc3621@aol.com Irving, TX
Very disappointed that you did not cover at least a portion of my upcoming service for my AC. I had been satisfied up until now, but I would not recommend this company again. American Home Shield at least covered a portion of the replacement of my outside condensing unit; I don't understand the difference. I certainly would not expect you to cover the entire cost, but some relief would have been nice. I am VERY DISAPPOINTED in the way this was handled financially. Nothing but slam, bam, you owe $4200, plus the $85 service call.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Jun. 3rd, 2021
Ed Drozdowski Pensacola, FL
Usually the service provided was prompt and efficient - not this-time! I requested service , was notified they were having difficulty obtaining such service - no problem! Then they offered to let me procure my own service and then be reimbursed - good idea —) however ! The process for reimbursement is so convoluted that no servicing repairman can do it in a timely fashion!! Needing the repair, I authorized the work and am now out @$200 ! I’m no contemplating dropping my coverage and going with a new company - I’ve been with you for many years!! Not a happy customer!!!!!!!!😖😖😖😖😖😖
4 years ago
Review Source
Chaso Ashburn, VA
I had a bad water heater, and it took to long for them to send me someone. I had to seek a plumber to do it right away otherwise i was told i would have to wait for thusrs. I sorry but i could not wait. There's 3 adults and 2 children here so i had to do something quicker.
4 years ago Edited July 26, 2022
Andy Solis Wichita, KS
Online scheduling was easy and response from service company was quick. Service company did a good job and worked with me for the best time slot to fit my schedule.
4 years ago
Tracey Farrell
This is the most frustrating company I have ever dealt with. I had no refrigerator for 6 weeks because every service call was a waste of time. The refrigerator could not be fixed. When I asked Choice how many service calls and weeks we had to go through before we could declare it garbage I was told there’s no limit. It seemed absolutely ridiculous to waste the time and money on service calls. I threw away a lot of food that became garbage over this time as well. My air conditioner stopped working as well and three service appointments were canceled for that repair as well. This company is so aggravating to deal with the service companies don’t want to deal with them either. I have spent a lot of money on having a warranty on two homes and will NEVER do this again. When my contract expires I will be DONE with this useless company. Save your money and pay for your own repairs. Do NOT buy a warranty through this company.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jun. 1st, 2021
David M Ormond Beach, FL
We had a minor electrical problem (three way switch was not working) so the kitchen overhead light did not turn on. Choice was contacted and engaged an electrician, who we later learned was a handyman. He missed his first appointment. We rescheduled and he missed that one as well (car problems). I tried to cancel the policy with Choice but was talked into giving them a second/third chance. Choice hired another firm at no cost to us. The next firm showed up with no replacement parts. Had the evaluated the problem and get approval from Choice to effect the repair. Got approval and came back with a standard 3way light switch. They knew that our home had zwave switches but where not authorized to replace them with anything other than the standard switch. Three people worked on it for hours and could not figure out how to make it work. They said they would come back with different parts and try to make it work. Weeks went by no word. Frankly we were too busy with other projects and didn’t follow up.
Finally contacted Choice and got the same response as before. They wanted to “make it right” and please let us try again. Like before I was told how difficult it is to find contracts because “they are so busy they don’t want to work for home warranty companies that don’t pay as well and make them make extra trips to the home to get the job approved”. Wow my point was made for my and again I insisted on canceling my 3 yr policy.
They had the audacity to charge a fee of $150 for breaking the contract as well as a proration for the time we had coverage. The proration was acceptable but as I explained to them they were in breach and did not fulfill their commitment to made the repairs as promised.
Well needless to say when it comes to home warranty companies they are NOT my Choice.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly. We regret losing you as a customer.
Jun. 1st, 2021
Jill Ayers Elkton, MD
This is the worst home warranty I have ever had. My recent claim has been denied because of rust in a coil but the technician never said there was rust in the coil-because their isn’t. What he said was: ‘All The outdoor unit
The unit has a major leak it could be an evaporator coil and condensing coil the compressor it could be anywhere without doing a leak Test there’s no way to determine what the end result is any major leak with required the system to be replaced and it’s not worth wasting the money to do a leak test on a unit that old’. This was taken right from his report. Choice denied the claim siting rust and there isn’t any...it was just a way to get out of honoring the terms of their own contract.
I’m questioning the claim denial, got a second contractor opinion and had an attorney look at the contract. This is just not a solid business practice.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jun. 1st, 2021
Andrew Cook Dallas, TX
I’ve had to do a few claims on our house, and every time I’ve submitted one I’ve gotten an appointment quickly, each person they’ve sent has been great
4 years ago
Christine Christoff St. Petersburg, FL
I had an emergency but nobody could help put a rush on it, AND THEN THE NEXT DAY, after sewage flooded my house, then I was told I could get my own plumber with a reimbursement options. WHY was I not given that option at hour one? Why did I have to wait over 12 hours for you to tell me that you could not find me a plumber? AND then you declined coverage. I have two clean-outs but the plumber chose to go down though the toilet. You gave authorization for him to do the work. You gave him a code when he submitted the diagnosis, and then you declined it. I'll be going back to American Home Sheild when this expires. Worst service ever.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jun. 1st, 2021
Nghia Tran Killeen, TX
CHW responses to claims quickly. But sometimes have problem with getting local service company scheduled quickly. Settling claims are not always fair or reasonable. Their settlement is usually take it as is no explanation or room for negotiation for a fair an equitable setllement.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Jun. 1st, 2021
home owner IL Crystal Lake, IL
The brutal truth is; home warranties are too good to be true! Don't waste your money. I bought the home warranty as it sounded like a good idea and even helpful. My washing machine broke 5/15/21, Choice Warranty sent technician to home to fix it 5/19/21. He was a very nice man and was very informative. Unfortunately my washer was beyond repair. I thought Choice Warranty would be replacing my washer, but rather they are providing me with a cash "Payout" for the wholesale price of a replacement washing machine. It is in my contract that Choice Warranty will repair or replace or provide cash payout and I can purchase my own machine. The pay out options sounds wonderful, however it is based on wholesale prices not on the cost to replace my current machine. So to put this in simple terms; I have a Kenmore super larger capacity plus top load washer, choice warranty is "Paying me out" $343 for a replacement washing machine, which is their wholesale price. And the kicker, they are going to put it on a lowes gift card??? A replacement washing machine from lowes is about $700-&1000.
Lydia from Choice Warranty has been assigned to my case and she has not been the most helpful.
I don't feel like a customer you really care about.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
May. 26th, 2021
Jose Jackson Pharr, TX
I had a slight snag. The initial call went well. I was given an appointment time and date. The day I was scheduled no one showed up and I wasn't notified. When I called back your representative they couldn't help because they only do no new claims. I was rather disappointed. That was an extra day without air conditioning.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
May. 27th, 2021
Joe Roy Louisville, KY
My $5k double wall oven burned out...they proposed a $700 compensation, as per their rules, they decide the price they deem fit. I requested, if you can get it for that price from somewhere, please replace the product. FInally I cancelled.
They called me back every single day, they said you can take a rider on the contract since you have high end appliances and this will replace it with equivalent value products. Noe this time I paid their premium $3475...my cheap Samsung fridge $2300 burnt out, I have a SubZero too...they paid $726 as comp. Same explanation as 3 years ago. Everything they promised was a lie...I'm waiting for my check, and then I'll cancel their plan based on the email exchange we had where they promised premium appliance support.
Overall a scam. Beware of it. Keep everything in writing. Make sure you pay by Credit card, so your money is protected.
4 years ago Edited September 14, 2021
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .
May. 26th, 2021
Sophie Lubbock, TX
This company could care less about the customer. They sell you by promoting the lie you will never have to pay for costly repairs or replacements of your appliances and AC and heating. I have summited 3 claims so far ( I got suckered into 5 years) first my wall oven went out right after the holidays. It took them over two weeks to get a technician to come out. The guy they sent for my In the meantime, my dryer goes out. So I claim on it. was a joke! He tore apart my oven and said he was waiting on the part. Three weeks later we’re still waiting. In the meantime, my dryer goes out. So I claim on it. I let them know I haven’t heard back from the guy about the oven. Please don’t send the same guy. THEY SEND THE SAME GUY! I refused to have him come. They finally sent another guy out. Come to find out the oven was unfix able, they did pay out but it was not near enough to replace. Then a couple a weeks ago my water heater was leaking, they denied the claim, the tank is not covered. It’s like a main part of the water heater! Save yourself the frustration and pass these guys by!
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
May. 26th, 2021
Tracy Chesapeake, VA
Terrible is an under statement of the customer service that I have received. Not only is their a lack of empathy, but incompetence as well, where reps hang up on you, appliances are not fixed in a timely period, reps does not seem knowledgeable of what they are doing, to include supervisors, and they really aren't concerned because it's not affecting them, esp locations that are not in the US. BBB will definitely be my next point of contact due to contacting them over 3 times today just to be more frustrated and hung up on because they don't want to solve issues, and still no resolution. VERY UNSATISFACTORY!!!
4 years ago
Jermaine Walker Lansing, IL
I just joined today and I was very pleased with customer service. The price was very affordable and the items that you all cover meet my expectations.
4 years ago
Diana Wilkerson Fort Worth, TX
Our thermostat controller went off, so we submitted a claim. Technicians came and could not get it to work. They suggested replacement. Few minutes after they left, we received an email from Choice warranty with this section "Please refer to your terms and conditions section F number 3; we are not responsible for electronic or computerized energy management or lighting and appliance management systems, solar systems and equipment." This definition seems unspecific and can be interpreted in many ways. The controller, for us, did not seem to fall within this definition. Therefore, we submitted a request for a claim review. We get a schedule for Friday at 10:00am Central time. The reviewer "not sure about her name" called at 10:15am. She was aggressive and disrespectful. She shut me up many times and did not allow me to get the information and answers that I need. She put me on extended hold two times. After each time, she returned with escalated aggressive attitude. I asked her to give me her supervisor contact info. She claimed no one is higher than her, she is the supervisor. I asked for a different case reviewer, she claimed she is the only one. While I was still trying to get answers, she claimed that my 15 minutes are over and that she needs to end the call. I was not allowed to talk, she decided that the call needs to be ended because she has an appointment with another customer. I said, you called 15 minutes later, the other customer can also wait. She started yelling at me and insisted on ending the call.
Thanks,
Dr. Diana Wilkerson
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
We regret losing you as a customer.
We regret losing you as a customer.
May. 25th, 2021
Alfred Pilota Oswego, IL
My refrigerator needed repair and it took 6 days to get out here . CHW refused to repair it because it was too old. I stead they offered me a Lowes credit card for $560 to be shipped with in 30 days. A comparable refrigerator to the one I had cost about $1500. I tried talking to someone but the only openings were over a week away to even speak to anyone. All my food spoiled and I couldn’t wait to speak to someone over a week away with no refrigerator. So I agreed to the $566 and then am told they would send the money on a gift card which I would get in 30 days. I had to buy a new refrigerator because I could not wait . I bought one exactly like the one I had and it was on sale for $1439. With tax and warranty it was $1700. I will not renew with Home Warranty.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
May. 24th, 2021
Zachary Bergling Apopka, FL
I placed the claim over the phone automated and it was seamless. They used A&E factory, which I know is a reputable company and services were preformed and fixed in a timely manner.
4 years ago
Review Source
1L
Their service has improved significantly over the past couple of years. They've found some service providers in my locations and usually have people assigned to my issue fairly quickly.
4 years ago Edited June 7, 2024
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Sales.
May. 24th, 2021
H.Cayton Winterville, NC
My washer can't be repaired, So instead of replacement as advertised, they only offered me 1/3 cash value as a gift card to Lowes Home Improvement. Very disappointing and an insult to me.
I have the option to have a review by a case manager, but the waiting time for an appointment is 1 month. What kind of company has a wait time for customer service that is this long. Must have alot of customers disputing their offers.
I have my policy paid up for 3 more years, but will probably ask for a refund.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that you have been in contact with your Case Manager to further discuss your claim.
In a recent review of your claim, our records show that you have been in contact with your Case Manager to further discuss your claim.
May. 20th, 2021
Paloma Canel Soria Houston, TX
I wish I could give this company zero stars. They do not uphold their contract. We had four failed repairs with them, one of which damaged our AC unit. Choice refuses to provide reimbursement for their botched job, which after 8 weeks of waiting for them to fix the issue, when it is 89 DEGREES F outside, we decided to fix ourselves. The contract, which they have not read apparently, states that if a service technician damages/fails to repair a unit properly that clients can seek remedy for this, like we did. Because we hired someone without prior approval, they say they can't reimburse us. So, their policy is for clients to wait months for a repair, wait for them to damage a appliance, wait for them to authorize to repair their own damage because if you repair/replace on your own even when it is URGENT they're not responsible anymore....how are they even legal? Sounds like fraud, smells like fraud? STAY AWAY FROM CHOICE HOME WARRANTY.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
May. 20th, 2021
Review Source
Stephen I Barsky
Unfortunately Choice has disappointed me. My contract includes my pool and spa. It clearly states it covers heat. Further it says it does not cover heat pumps. All electric pool heaters are heat pumps. It is a tricky way of saying “yes” we cover heat but not the heater. They declined
replacing my heater and the person who
handled my appeal was rude.
.
4 years ago Edited March 26, 2024
Roberto Henderson, NV
Woke up with a a leaking water heater. Garage was like a small river. Filed a claim with CHW within a couple of hours I had 2 plumbers contact me. I called one number, they agreed to diagnose the water heater Sunday afternoon. The heater hose was repaired immediately. The other plumber just called and had to tell him the heater was repaired.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.
May. 20th, 2021
Richard k Zipf DeLand, FL
I've been using CHW for over 3 years at 2 different addresses. They are not who they say they are. They send technicians who do not have a clue how to fix problems. 2 years ago I had an electrical issue and they sent an unlicensed technician to my house to fix my issue. The guy even told me he was a handyman! I had an A/C issue at my other home at my rental property. The technician ended up messing up the wiring to my system and then told me I needed to buy a whole new A/C unit! I had to get a second opinion who verified what he messed up and fixed my problem for less than $700 which once again CHW refused to pay since they would 1st of all not replace my unit even though it was getting its early 2 PMs a year. They said my contract states that they didn't have to replace it! Now more recent one of my A/C units airhandler froze over due to a problem due to my zoned damper and zone controls which required replacement. They told me under the terms and condition section D #5, CHW is not responsible for issues excluded under heating!
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
May. 17th, 2021
Shoppingmom7 Perrysburg, OH
4 years ago Edited July 6, 2022
Douglas B Sherrow Charlotte, NC
Very professional and affable. A repeat performance we both laughed. He was affable, knowledgeable. A pleasure to have in my home would recommend him always.
4 years ago
Kwame Adu-Bonnah Katy, TX
DO NOT USE CHOICE HOME WARRANTY!!!!
They do a great job selling their warranty service and do an awful job addressing claims. Since signing up with them in 2017, I have used them for two major repairs. The first with my washing machine took more than 4 weeks to get the issue resolved. The second just happened with my water heater and took three months to resolve, not because they fixed the problem but because they sent me a check when the technician they sent told me Choice Home Warranty (CHW) had failed to cover the original problem the technician claimed to have fixed but did not work. CHW kept scheduling the same technician and rescheduling as the technician did not show up. After following up twice with the technician and being told the same thing that CHW had declined to solve the problem, I insisted that CHW assigns the job to another plumber. After another week or two of waiting without CHW assigning the job to another company, I insisted that I be allowed to hire my own plumber, which CHW eventually agreed to. By this time, my claim had been pending for 2 months already with no hot water in my 6-person family home. Eventually, I got a check settlement, which cannot replace the water heater, if the initial diagnosis does not fix the problem. Meanwhile, they failed to mail the check as promised. After three weeks of waiting and not getting it, I called back and made a note on my account, which forced them to send the check. I made sure to make accurate notes on the claim and took screen shots of exchanges with Choice Home Warranty in case you need supporting proof of this complaint. CHW should also have the threads of what I copied on their website under my claim.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
May. 11th, 2021
dewain .l. bourdon Longview, TX
the man you sent from landrum enviormental was a true pro. How ever i paid for your top plan that said it would cover air condition. the air cond coil was leaking refrigerant and had some rust .Your solution was put a sealant in the line which will not last. its like putting a band aid on a gunshot wound. you puled a sneaky trick, said because of rust we will not replace the coil. THE AIR COND. COIL IS THE HEART OF THE UNIT. .So you took my money but would not fix the problem. Don't expect me to give you a thumbs up. Any one who ask me a bout your service I will tell them that you will find away to weasel out of the contract. and I will post on line how you cheat people. Iam also going to send a letter to our attorney general to see if they can do something about the way you refuse claims
4 years ago
Reply from Choice Home Warranty
We sincerely regret to hear that you were not satisfied with the services we provided. Upon review of your claim, our records show that we have authorized funds for the repair.
May. 11th, 2021
Merri Brieden Houston, TX
Unable to submit claim online. Website apparently wasn't working. Called my claim in. Sent a technician out the same day, he fixed my issue with no problem.
4 years ago Edited January 10, 2024
Jack Harris Spring, TX
It will be two weeks at least until I have a working microwave. It seems he knew the problem before he got here. Why are the parts more readily available? In today's world 2 weeks to get 2 parts seems unreasonable. So why have the warranty if service takes this long. Took 5 days for an appointment now 2 weeks for parts. No microwave for 3+ weeks?
4 years ago
Reply from Choice Home Warranty
Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
May. 11th, 2021
DJ Fort Worth, TX
It appears there is always some caveat. When you read your manual it appears to be covered, but when it gets down to it, it’s not. Also I believe the contractors that you hire are not necessarily the professionals. The only person I was impressed with was the re-key guy. I took out a special policy for the pool and spa, which included switches, which is a breaker box / switch in electrical terms. But it was not covered, and I was ripped off $65. Which I went and purchased a box and installed it myself for 70. I would welcome a phone call from you guys as I think constructive feedback is important for your future business. Today I had Oasis LLC, out here to fix a leak under the sink, which they did. But my faucet apparently has a leak in the cartridge. They said it would be covered under the warranty but it would require another appointment. Which to me means another $65. Not sure Choice Warranty is worth the price.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center.
May. 11th, 2021
Jeff Kanov Pensacola, FL
This company advertises to "Repair or Replace" any covered item. This is simply NOT TRUE! The ad should say repair or help lessen the cost to replace. For our built-in dishwasher they are offering a Lowe's ecard for $246. Please tell me how I am supposed to replace the dishwasher and have it installed for $246. As a disabled person I am unable to do the installation myself. I have checked Lowe's website, and built-in dishwashers start at $336 and in store they start at $369. So they are not replacing it as they advertise. I real bait and switch scam! Of course if you ask them they say you need to read the small print in article 8 of the policy. A total joke
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
May. 6th, 2021
Gloria ozaniec
The last person I had out here to repair my I don’t want to see him again. He cost me 150.00 because he diagnosed the problem wrong. He said it was the vent and it wasn’t. It was the thermostat. It’s working fine now. Everyone else I have had here has been good and efficient. I’ve been a long time customer and hope to be treated as such.
4 years ago Edited November 27, 2024
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
May. 6th, 2021
Meghan W Hampstead, NC
We purchased this warranty right before we bought our home. When we purchased it, we were told that all of the systems would be covered under the total plan so we paid extra for it. Two weeks ago our A/C went out. The tech checked it and replaced a fuse. It went out again 4 days later and he came back (for another claim and service fee) and said it had no refrigerant. He submitted the claim and it was denied saying the unit was not broken due to “normal wear and tear”. When i called the appeals department, while the employee was very nice, she just kept repeating the same thing and said it was a final denial. Now I am out the money for a warranty that did not protect me when I needed it AND out the money for an A/C repair that should have been covered. Only giving one star because zero stars is not an option.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
May. 6th, 2021
Catherine Dailey Gurnee, IL
The first offer for replacement of warrantied appliance was WAY TOO LOW - appealed and agent was merely reading from a denial script and did nothing to change offer. Totally dissatisfied with offer as it was 1/3 of our cost to replace the appliance!!!! Needed money right away - agent said she would email me and never did. Rip off!!! Both of policy purchaser and me as client!
4 years ago Edited September 14, 2021
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
May. 6th, 2021
Shay Matthews Beaufort, NC
I would actually give Choice ZERO starts but that is not an option.
I moved into my house in July 2020, they were happy to sell me a policy knowing that my HVAC system was 15 years old (and I live near the sea). They sold me a 3 year extended policy for $1600. I am now over a barrel.
Their vendor came to service my unit for the summer and said it needed $5000 worth of repairs, they also gave me an estimate of $5200 to replace it.
Choice has approved the repairs with the exemption that their were no pre existing conditions. Choice has never been to my home so how do they know what condition it was in?
Please don't buy a home warranty, it just creates lots of stress, fear, and anxiety.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
May. 6th, 2021
Joseph M Wilder Royersford, PA
We have never really had a problem with Choice. When something breaks in my home we call and they send a technician. Sometimes it does take a couple of days for a tech to agree but other than that I would recommend.
4 years ago
Gopal Krishnan Grapevine, TX
Annual Premiums and Service Call Fee are cheap, compared to the competitors. Best value for the money. Sometimes we get a bad technician or a bad company. Need to check for those, before doing the actual job. Waiting time is long on a few occasions.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
May. 6th, 2021
Daniel Pisegna Pittsburgh, PA
I moved into a new house and the previous homeowner had Choice Home Warrantee. The warrantee turned over into my name and I purchased an additional year since it was expiring soon after I moved in. This year we had many problems. Dishwasher broke, boiler was not working properly, a few plumbing problems, and a leaky roof.
I made about 7 claims in total and Choice Home Warrantee covered essentially nothing. They gave me a small payout for the dishwasher but claimed all the rest of the issues were not covered. They would not even cover a leaky pipe even though their policy claims they do. They said they don't cover "corrosion". What else would a pipe be leaking if not for corrosion?
Anyway, after having Choice Home Warrantee and a house that needed a great deal of work, I've come to the conclusion that you will never ever get back the cost of the warrantee in services from the company. I understand that this is how they make money, but the expectation is that if something goes wrong, your have insurance to cover you. With Choice Home Warrantee, this is not the case. You are much better off putting $600 into an account each year and using that money to pay for your own repairs.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Apr. 30th, 2021
Dave Jorgensen Whiteville, NC
Since we live in a rural area, the technicians you have submitted to me are from approximately 60 miles away. First, I pay for the service call. Then, if you approve what the technician tells you, I get to go out and buy a new water heater. Then, I have to pay for the installation. In the mean time, we have to check into a local hotel to take a shower, etc. I'm not a happy customer of your.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Apr. 29th, 2021
