Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Verified Customer

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SHERI WHITE EAGLE Humboldt, AZ

THEY WERE PROMPT IN SETTING THINGS UP, COURTEOUS, NOT LIKE THE ONE I HAD BEFORE

5 years ago

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Verified Customer

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Peron Griffin Charlotte, NC

My existing claim for a broken refrigerator, has yet to be handled, no one has called me, I filed this claim a week ago, my food has spoiled and and claim is still not settled

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Ted McNair Tampa, FL

Responsiveness, thoroughness, and ability to listen attentively to concerns of the customers.

5 years ago

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Verified Customer

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Dawn Flythe South Mills, NC

Price for the coverage is great. when we had to call form service the response was very quick.

5 years ago

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Verified Customer

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John B Williamsburg, VA

Timeliness and the ability to find the BEST vendors in the area have been impressive.

5 years ago

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Verified Customer

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Anita J Thompson Largo, FL

They had a service man here within 24 hours and he was professional and finished the job quickly.

5 years ago

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Verified Customer

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Patricia Biltz Avon, IN

1st claim went very smoothly! Speedy service and took care of problem in one visit!

5 years ago

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Verified Customer

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Meleatha Calhoun Prince Frederick, MD

The repairs are temporary and when I reported that they returned I did not receive a response of when they were going to be fix. Still waiting on response.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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Phil French Downers Grove, IL

Seems like there way of doing business starts with a denial of coverage. Then start all over again. No issue taking the money upfront then denied claim.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 17th, 2021

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Verified Customer

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James Allen Farmville, NC

have not been with them long enough.so far hey have been fast enough and very polite and helpful.

5 years ago

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Verified Customer

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Kay Stamberger Sedona, AZ

They three different repairmen out for cracked oven and then said it was not due to normal wear and tear. We are in our eighties and don't own a baseball bat so what do they think.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Annette Concord, NC

Very workable during tough times. Customer service very knowledgeable and friendly

5 years ago

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Verified Customer

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Jodi Petersen San Antonio, TX

They handled our service request in a timely fashion, and the service was quality work.

5 years ago

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Verified Customer

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Arthur ketcham

Claim for repair was submitted over two weeks ago and as of this text absolutely no contact from any company or tech to come here to repair. Absolutely unacceptable to be ignored for this length of time.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that a decision was made regarding your claim.

Jun. 21st, 2021

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Verified Customer

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Laureen Schrum Valrico, FL

We had a burner that went out, I called and in three days I had a working stove.

5 years ago

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Verified Customer

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Ellen Bynum Irvin Henderson, NV

So far all service has been great. Providers are pleasant very professional and respectful.

5 years ago

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Verified Customer

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Hope Vanderhei Indianapolis, IN

Fast friendly service. We just moved in this past month and have needed work twice.

5 years ago

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Verified Customer

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Donna Hodges Elgin, TX

They always set up appointments for any repairs that I call about quickly and professionally.

5 years ago

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Verified Customer

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Ron McKees Rocks, PA

Great service They always come on time. Repair men are safe and responsible and clean up after job

5 years ago

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Verified Customer

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Patricia A Wright Clinton, MD

First and foremost I didn't wait fora long time to get service on my machine wich is a plus for me.

5 years ago

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Verified Customer

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Bill Uchyn Elmhurst, IL

They lied to me about coverage. The sgauranteed my hot tub/spa was covered and then when I needed service they said it was not.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Robert Hughes West Point, MS

The workers came in a timely manner and was very professional and solved our problem.

5 years ago

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Verified Customer

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Gene Kamin Holiday, FL

After the part came it still took 2 weeks to get an appointment with a repairman. He comes in 2 days. I hope he can fix it

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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Anna Wagner Marietta, GA

I'm am very happy with the service and coverage. My only complaint is it can take days to get an apt

5 years ago

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Verified Customer

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Dennis E Key Lewisville, TX

They have been able to connect me with experience people that are able to fix my issues

5 years ago

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Verified Customer

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Bray Lubbock, TX

Open ticket on May 26, supposedly still waiting on air condition part. Temperature in my house is getting up to 85 degrees. It's been 17 days and counting.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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Wayne Karlak Punta Gorda, FL

Man was professional and knew right away what was wrong with the air conditioner

5 years ago

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Verified Customer

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Dorothy Lovett Loganville, GA

Easy access to information on how to put in a claim and also getting someone to fix the problem

5 years ago

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Verified Customer

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Stan Jacksonville, NC

I call - they come - Choice really has lived up to expectations and I like that.

5 years ago

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Verified Customer

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Sandra Nesbitt Hephzibah, GA

They get the work done in a timely manner and are very cordial and professional.

5 years ago

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Verified Customer

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Eric Richardson Fairburn, GA

When a related item was not part of the system worked on I shouldn't have to call in another ticket

5 years ago

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Verified Customer

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Bobby Franklin, TX

When I submitted a claim, they got right on it quickly and took care of my dishwasher.

5 years ago

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Verified Customer

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Richard Jackson, TN

Originally, I had some bad experiences with customer service but recently I've been more pleased with my interactions with them.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 11th, 2021

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Verified Customer

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Sheila Abilene, TX

I'm not very happy with this company. Their customer support offers no help at all, and they don't cover anything you need covered under their warranty. I will be cancelling my policy as soon as I can.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jun. 16th, 2021

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Verified Customer

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Randy Summit, AZ

AC stopped blowing cold air and I called and I had someone out the next day. It has ended up well.

5 years ago

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Verified Customer

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Doris Detroit, MI

The response time is quick. The only issue I’ve had is with the plumbing and the plumbers came and fixed it.

5 years ago

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Verified Customer

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John And Patricia Mesquite, TX

Highly recommend Choice Home. Every time we need to use it, they have been there and immediately respond to our needs.

5 years ago

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Verified Customer

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Paul Ridgewood, NJ

Many times I have used my warranty because we have had it for years an generally within two days I get a tech assigned.

5 years ago

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Verified Customer

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Steven Haysville, KS

Our realtor referred us to Choice Home Warranty. It is great though one time we had an electrician not show up but they were quick to help us out.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 14th, 2021

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Verified Customer

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Lola Jackson, MS

I’ve used them twice and both times they were efficient and did a professional, good job.

5 years ago

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Verified Customer

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Louis Forest Park, GA

Quick to respond when I had an issue with my refrigerator. So far I’ve had no issues.

5 years ago

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Verified Customer

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Devika Fords, NJ

Choice is an exceptional warranty service. Customer Service reps are always available.

5 years ago

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Verified Customer

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Pete V Murfreesboro, TN

They have helped to quickly resolve my issues and their fees are very affordable.

5 years ago

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Verified Customer

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Reginald Severna Park, MD

I used it for garbage disposal and it was replaced. I got quick responses from customer service.

5 years ago

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Verified Customer

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David Astor, FL

Everyone I talked with was courteous, prompt, they knew what they're talking about.

5 years ago

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Verified Customer

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Angel Gipe Laurel, MD

I had an issue with a vendor in my problem was not fixed and I was charged the copay for the new vendor even though I escalated . The issue was not handled by the vendor or the customer service rep for Choice.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Peggy Lyons Jacksonville, FL

Prompt service and excellent repairmen. Jobs were performed in a timely manner

5 years ago

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Verified Customer

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Pamelia Griffin Arlington, TN

We've had 1 issue/claim and it was handled professionally and done in great time.

5 years ago

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Verified Customer

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Alicia Dotts Pendleton, IN

They sent out a very professional guy to install a new waterheater in our house

5 years ago

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Verified Customer

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Mary Bartlett, IL

I like the service. But, there are times that I have to call for service multiple times on the same appliance

5 years ago

Choice Home Warranty Reviews