Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Karlynda Steen Harker Heights, TX

They are very responsive and helpful. They took care of everything!

3 years ago

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Rosalinda Arciniega San Antonio, TX

Respond had always been the same day and repair by the second day

3 years ago

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Paul Rudy Jacksonville, FL

They were quick to answer my need and did exactly what they said they would

3 years ago

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Sijce West Palm Beach, FL

Every claim that I have made is successfully closed in only 2-3 days.

3 years ago

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Dara Bottenhagen Shorewood, IL

They came out right away and fixed my air compressor so I had my air conditioner up and running.

3 years ago Edited January 10, 2024

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Scott Elmes McIntyre Seabrook, TX

very poor service provider, CHW customer reps were variable, some good, some bad, but the plumber was atrocious

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Verified Customer

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Brenda Williams Ralls, TX

Great company that did repair. He went out of his way to get everything right.

3 years ago

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Sylvia Ardis New Baltimore, MI

I've only us d it one time and the technician had to come back out in less than 2 weeks for same problem.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Verified Customer

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Mary B. Lurry Quincy, FL

The last experience that I had with sinks and the service guy Awesome!!

3 years ago

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Judith Potter Washington, DC

I have had excellent service from Choice! Well worth the money!

3 years ago

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Jennifer Gruslin Oro Valley, AZ

First repair I was charged an extra $250 on top of the $65 service charge to repair a refrigerator when my contract said all parts were covered

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 1st, 2021

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Verified Customer

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Katrice Harris New Orleans, LA

My hot water heater, a/c, and refrigerator have all been taken care of .

3 years ago

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Royal Turner Disputanta, VA

The offer given to replace products are peanuts compared to the actual price of the products. This should be addressed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

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Verified Customer

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B. Jack Toney Jasper, GA

did what they said and on time. Service man very professional.

3 years ago Edited January 10, 2024

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Verified Customer

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Pearl Kim Austin, TX

when we have any issue in our house we call CHW. They are responsible and fast.

3 years ago

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Lois Doubleday Tucson, AZ

My overall experience was pretty good. I think they need a fuller stable of repair people.

3 years ago

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Green Property Brokers Nashville, TN

Good explanation of policies to our clients and grest pricing.

3 years ago

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James Grissler Bonita Springs, FL

Came on time very professional and very efficient also they were very friendly

3 years ago

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Millie Yeamans Kissimmee, FL

Prompt service and attention. Valuable service for new homeowners.

3 years ago

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phyllis bulson Conroe, TX

prompt service, had a issue with my fridge. they had someone out within 2 days

3 years ago

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Domingo R Almonte Lynn, MA

very simple most of my needs were accomplished when I needed.

3 years ago

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Marsha J Albert Riverdale, GA

had a water heater leak issue, Choice came and would not repair/replace the tank even though the units come together

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Verified Customer

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Mr. Robert Lee Carson Clinton, TN

I have good service Fantastic service repair on my air conditioner

3 years ago

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sridhar domakuntla Dayton, NJ

need to improve the item estimated pricing process. Apart from this everything is good

3 years ago

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Kaneisha Cunningham Beltsville, MD

Customer service is excellent and my experience thus have been great.

3 years ago

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Robert Holmgren

Excellent service. The quality of the customer service is very good

3 years ago

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Dean Striepeke Sparks, NV

So far most of the items I've called in for repair you have rejected coverage. I will not recommend Choice Home Warranty to anyone.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 22nd, 2021

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Verified Customer

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Conyers Schenectady, NY

They did a good job in solving my problem. In a speed it time.

3 years ago

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Ronda Smith Louisburg, MO

They sent R&L Envirocare to fix my AC the next day. R&L was awesome.

3 years ago

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Wayne Leckie Melbourne, FL

You sent somebody four or five times to fix RAC and they didn't do it we had to call an outside company to come in and take care of it we have a claim in now thank you okay

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 22nd, 2021

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Verified Customer

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Constance E Severn, MD

Very good customer service, good communication, and great value.

3 years ago

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Jimmy Plainfield, IL

Excellent customer service when you need it for home repairs.

3 years ago

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K.C. Gott Knoxville, TN

I can and do have claims resolved to my satisfaction quickly and easily.

3 years ago

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Melba McNurlen San Angelo, TX

ease of reporting problem, rapid response sending a very capable service person

3 years ago

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Raymond W Cooke Sebastian, FL

Extremely quick to respond and keeps you informed when needed.

3 years ago

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Renae Sanders Las Vegas, NV

Easy to request a repair and contacted repairman right away.

3 years ago

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John Hamilton Harold, FL

Quick response and quick repair for my air-conditioning system

3 years ago

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Anthony Bentley West Bend, WI

Quick response to service request and approval to contractor

3 years ago

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Deborah Stephenson North Charleston, SC

My technician was timely, professional ,kind and knowledgeable

3 years ago

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Aren Somerset, NJ

service is good and reliable. It is also timely and dependable

3 years ago

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Bob Lesher Huntley, IL

Very professional people with expert knowledge of their area

3 years ago

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Kathryn Davis Dallas, TX

Good response time; efficient handling of issues. Very fair!

3 years ago

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Lori miller Grand Prairie, TX

For a simple call, they r ok.. but most contractors just rush in and out. If it cant be fixed in 1 trip, it will take weeks.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 22nd, 2021

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Verified Customer

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Steve Booth Durant, OK

I have a three year old, $800 washer that the transmission went out on. They wormy repair it and will only give me $345 thirty days from now. Not a good deal!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 22nd, 2021

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Verified Customer

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Minster Gregg Silvery Sr Locust Grove, GA

Garage door broken set great tech to quickly fix the problem

3 years ago

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Jack Walker Corryton, TN

It took 12 days to get my AC replaced there has to be another way that is faster I could have got it done the 2nd day

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 21st, 2021

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Verified Customer

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Kathy K Meadow Springfield, MO

They cover so many problems that could arise and send a repairman out quickly.

3 years ago

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Floyd Martinez Austin, TX

I have had three claims and all were taken care of in good time.

3 years ago

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Nellie Mae Kimble Pioche, NV

because they do a good job, they take care of what they come out to do.

3 years ago

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Verified Customer

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Terry Arlington, TX

Very good experience based on the guy that came out. He was very professional.

3 years ago

Choice Home Warranty Reviews