Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Verified Customer

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Hetal Bear, DE

I like it because they are quick to provide assistance. They fixed the washer which is awesome.

5 years ago

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Mike Midlothian, IL

When our heater went out, they had someone here the next day. I like the coverage and the price.

5 years ago

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Barbara Covington, GA

Every time I call them, I have a good experience. They come down and everything. I am enjoying it.

5 years ago

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Deitra Clinton, MD

Reasonable prices and continuous follow up is what you get with choice warranty.

5 years ago

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Verified Customer

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Gerald Wilmington, DE

You’re on the ball. Things are fixed the next day. I am getting too old to fix my own stuff.

5 years ago

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Maurice New Castle, DE

Very good quality service because they respond immediately. I recommend them to all persons.

5 years ago

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Margaret Las Vegas, NV

The service's better. In the middle of winter when our heater quit working, they were quick to respond.

5 years ago

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Joyce Larchmont, NY

When I’ve called them some things are covered and some are not but the person that comes out is very good quick and respectful.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Verified Customer

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Karen Columbia, MD

It's good quality. I had one transaction declined and I didn’t appreciate that but they usually do what is asked.

5 years ago

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Anonymous Phoenix, AZ

I chose them because of affordability. I had a very difficult time with the claim for a defective ceiling fan that I submitted a month ago that just got completed this week.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Verified Customer

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James Myrtle Beach, SC

So far it seems like they are proactive. Everything has been one smoothly. The price is good.

5 years ago

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Luis Waxhaw, NC

Every time open a claim, they send a technician right away. Customer service is excellent. They paid for a new ac unit.

5 years ago

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Brian Garden City, ID

It’s been very good. They replaced the seal on the fridge. It’s a good deal.

5 years ago

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David Mebane, NC

I'm not satisfied with their customer service team. I filed a claim and they didn't satisfy the correction needed, refusing to accept it. I will be canceling my contract.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 18th, 2021

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Verified Customer

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Mary Bernstein Holbrook, NY

the 2 times i called, they addressed the problem and had a worker here to solve the problem

5 years ago

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Sandy Conroe, TX

Have had to argue with them on a couple of service call-they ended up paying for the call at the service co full price

5 years ago

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Elaine Lawrenceville, GA

They’re so efficient. I’ve never had a problem with them. Everything has worked out well.

5 years ago

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Diane

When we needed them for a plumbing emergency, they couldn‚Äôt send someone until the following day. We had to call and pay for our own plumber.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2021

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Verified Customer

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Parker Athens, AL

The representative was able to have a technician out the next day to check the hot water heater.

5 years ago

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Sheree Patricelli johnson Brockton, MA

No hidden fees .. everything was explained fully.. very professional repair people..

5 years ago

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Verified Customer

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Shamael Fletcher

Every time I call for any problem they got fixed and I'm so grateful and thankful

5 years ago

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Verified Customer

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JAN MIEDECKE

Well, they were very fast when needed. They are a super company to deal with all around.

5 years ago

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Verified Customer

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Karen Beasley

My experience started off a little shaky but the last 2 claims have been handled well and in a timely manner

5 years ago

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Verified Customer

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Alexander Ladson, SC

I went with Choice Home Warranty because they have the best value for the coverage you get.

5 years ago

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Patsy And James

There have been two claims where they could not find anybody to come out so I had to do it myself. They said they would pay me back but they lied. They only paid one hundred and five dollars of the four hundred.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claims, our records show that both claims were approved and fully reimbursed minus the service call fee.

Jan. 19th, 2021

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Verified Customer

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Robert And Sharon

I thought they were a complete company but I’ve found that they have more exclusions than inclusions int their product.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 19th, 2021

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Verified Customer

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Tami Lithonia, GA

Good customer service, repair expedited in a fair timely manor, and monthly price is affordable for me.

5 years ago

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Vicky

Their pricing value is very good. When my furnace went out they came right away to fix it.

5 years ago Edited January 10, 2024

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Ronald

Choice always stays on top of everything and text back to make sure everything was fixed.

5 years ago Edited January 10, 2024

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Luis

They have pretty good customer service and they do a good job in a short amount of time.

5 years ago Edited January 10, 2024

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Verified Customer

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Leodis

I’ve gotten everything I needed. I put in a claim and it was resolved and it was good service.

5 years ago Edited January 10, 2024

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Anonymous

Normally they are right on it. I call in and they let me know that somebody is coming out. It is very good.

5 years ago Edited January 10, 2024

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Verified Customer

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Marcia

I used the warranty when my AC went out and someone came over to take care of it.

5 years ago

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Wayne And Mary

Everything seems to go really quicky. I was happy with the service person who came out when the washing machine went out.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Dec. 17th, 2020

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Verified Customer

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Rick Castelow

The one time I have used Choice Warranty the service was approved quickly and the company sent was excellent.

5 years ago

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Verified Customer

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Anonymous

They’re good. It was a thing I definitely needed. If things go wrong, they really help me.

5 years ago

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Anonymous

The response time is extraordinary and the technicians that visit are above and beyond the call of duty.

5 years ago

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Verified Customer

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Zhe

Not good. It’s not good value. When it expires I am going to stop using it. There is a lot of small print and exclusions so it is hard to use. I have to pay for major repairs myself.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 9th, 2020

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Verified Customer

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Barry

There was a problem and I needed to get permission and Choice Warranty said it was not covered and they did not respond to my appeal at all. I am not happy with it.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Dec. 10th, 2020

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Verified Customer

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Massoud moradi

Scam artists . They promise something during and pre sale. Then every thing changes. I have told all my friends I have posted on social media against choice and I am going to other rating websites to trash talk choice.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.

Dec. 9th, 2020

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Verified Customer

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Eric D.

With the present health situation, their response was phenominal on both occassions I called.

5 years ago

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Verified Customer

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Harryl Bernstein

Everyone was very professional. A repairman was ther immediately for our air conditioning.

5 years ago

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Verified Customer

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Jeffery Cicotte

Excellent coverage utilizing quality service representatives and customer service.

5 years ago

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Verified Customer

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Pam

Fast response with mechanics I feel comfortable with. They don't send out Creepy Pete technicians.

5 years ago Edited January 10, 2024

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Verified Customer

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B Chiara

I needed to use my warranty for a stove igniter. The gentleman came out as prescribed at the appropriate time and he took care of the problem and all went very well. The customer service is always professional and friendly they're knowledgeable and they take care of the issues.

5 years ago Edited January 10, 2024

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Verified Customer

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William

They’ve done the service, it is great for me. My bathroom faucet leaked and they replaced it.

5 years ago

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Verified Customer

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Ireland

It works great. They are very efficient. They came the next morning when I had to use my warranty.

5 years ago

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Eugene

When it comes to their claim denial process, they appear to not be very thorough. We has a toilet issue and they sent a technician who is not a plumber and he found and issue that wasn’t really the problem.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 19th, 2020

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Verified Customer

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Robert

Everything is covered. The three year contract is a good deal. There is a problem with their website that they haven’t fixed in years.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 19th, 2020

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Verified Customer

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Louis Murrell Sr

Choice warranty is an awesome company. The customer service is polite and courteous.

5 years ago

Choice Home Warranty Reviews