Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Thomas Jones

Worked out great this time only had one call and it wasn’t a ac units but so far they are great

1 year ago

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Christopher Gilbert

Simple and speedy claims process. Good communications with CHW and the designated technician. All was good.

1 year ago

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Roger B Lowery

Lots of folks complain about HW companies but overall I have been pleased with Choice

1 year ago

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Cynthia Salter

Have always worked well with me to get my appliances repaired when I have sent in a request .

1 year ago

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bonita paul

I didn't have high expectations but they have far exceeded my best expectations.

1 year ago

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A

First company did not work on mini split A/C units, but 2nd company fixed problem very quickly.

1 year ago

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Audia Davis

They answer in a timely fashion and I have never had a dishonest service man show up.

1 year ago

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Gaurav and Kvita Agarwal

Some items are processed very fast, while others are slow. For example, my water heater took almost 4 days to get scheduled.

1 year ago

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Verified Customer

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Denise Ona, Florida

Although it took a little longer than expected, the technician was very quick to fix our problem.

1 year ago Edited September 17, 2026

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Verified Customer

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Catherine

I have called several times in the last week and was told I will get a call back. I have not received a call back. I want to cancel my warranty because I moved to a new house and everything is under warranty, Catherine F

1 year ago

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Carlos Basilio

I choose CHW based on the reviews, then when I needed I found out it is not different from the other home insurance in the market.

1 year ago

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Xantha Davis

Choice warranty is worth Every penny I can’t complain about a thing it’s been a God sent

1 year ago

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Felix villanueva

When you call the operator is very professional . The tech is very professional and polite .

1 year ago

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Eulalia Rivera

It has taken almost 3 months for my washer to get fixed. But when I called about my central air. It was fixed very quickly.

1 year ago

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Karen

Despicable claim service, citing all the contract exclusions in their policy language which contradicts sales pitches The other two fine home warranty companies never treated me with this condescending attitude

1 year ago

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William

Plumber was very good and he was here at the scheduled time. Overall a very good experience

1 year ago

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Navinchandra

We called when I had problem with my refrigerator,action was taken and faulty item replaced.

1 year ago

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Antoinette

My A/C is not working. They've been out twice. $100 each time. Still not working. I put in another request 2 days ago and have heard nothing.

1 year ago

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Jeannine

Technician was professional and fixed the problem. The only downside is that it took a week for him to get here!

1 year ago

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Enrique Montenegro

Takes way too long to get repairs done. Took 6 weeks to AC fixed! Takes too many phone calls to get answers. Difficult to talk to a real person, just get 'pat' scripted answers, no real help.

1 year ago

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Verified Customer

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Jamesmaria

Seriously, it's a nightmare trying to get ahold of you guys after filing a claim. I've had a claim open for my dishwasher since June 1st. How is it still not fixed?

1 year ago

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Mike

So far, so good. I have utilized CHOICE for two home needs, and they have delivered on both.

1 year ago

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Myron

Over a month since the initial visit and the repair visit. Too damn long triggered a search for potential replacement for CHW. 'Nuff said.

1 year ago

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Frank

Canceled appointment yesterday. Said they were coming today between 11 am and 4pm. Canceled. Git email that are coming 7/19. Left msg stating not to bother. I called someone ekse

1 year ago

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William

I dislike yall not honoring your policies. My refrigerator went out in my 2nd home. I was told it would not be covered. I will not stop until Choice Home Warranty is no longer able to offer coverage in the State of Florida.

1 year ago

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Aaron

They lie and don’t know what they deny most claims. Every claim I have made has been a battle. I’m sorry I wasted my time and money with this company and will do what I can to warn others about how bad this company is.

1 year ago

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William

Every time I've had an issue the people that show up are friendly and professional

1 year ago

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Amber

Nothing is ever covered. "normal wear and tear" is their typical denial response. I live near the ocean so things corrode and rust but its considered normal wear and tear. Joke, I will not renew.

1 year ago

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Deborah Whoberry

I appreciate them when it is something small. They don't tend to pay for big ticket items if they are over 5 years old. It tends to be a hassle.

1 year ago

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Kim

They told me I would be getting my egift card from Lowe’s to replace my dryer and I haven’t received it yet.

1 year ago

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Henry Rappoli

Work was done quickly and professionally. Very satisfied with process and outcome.

1 year ago

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Mary Lee Lomonico

I made a claim on line and it took less than 5 minutes . The repairman came the following day.

1 year ago

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Maria E Andrade

We have been fortunate to have skilled people respond to our service calls in a timely fashion.

1 year ago

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Joyce and David Montgomery

Too many excuses for not getting claims fixed. Had to call our own air company to fix our air conditioner. Claim is in review to see if they will pay on any of the repair!

1 year ago

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George

I had to cancel my appointment and couldn’t get any body just a voicemail to call back after 9 and I did and still got the voicemail

1 year ago

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Susan

Simple to make claim, whether it is covered or not. Good timely response by the service technician

1 year ago

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James Kasch

Great price and great service. Purchasing this Home Warranty was a ust have for an older home.

1 year ago

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Kristina

It is very hard to reach anyone or managers, they will tell you they will cover a claim than denied it. They do not pay vendors, I still have yet to receive reimbursement for my claim

1 year ago

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Phyllis

I live in the country and there is no company that will work with Choice because of their picky requirements when sending in their diagnosis of the problem.

1 year ago

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Verified Customer

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Tracie

I like the quick responses and the easy process in which you are able to schedule a work order.

1 year ago

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Ron Semone

I liked the technician was very helpful solved the problem in around 15 minutes .

1 year ago

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Anita

The cost, the professionalism of the technician, and the rapidity of service rendered

1 year ago

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Juanita Colleton

Quality of service and saving money. I also liked how fast the company responded to service.

1 year ago

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Shelley Ross

Fast, organized, quality work, and follow up…a very good combination!! Highly recommend!

1 year ago

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Verified Customer

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Anar K

The did not fulfill the claim and did not provide sufficient evidence for the refusal to pay for the claim. Furthermore, I have made 7 calls to cancel my contract and they are not returning my calls

1 year ago

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Verified Customer

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Betty

The service I received is excellent. However, my monthly service fee seems a little too high.

1 year ago

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Verified Customer

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Larry

Choice did not find a tech to do my last repair. I did it myself, but Choice would not reimburse me for the part to do the job, because I wasn’t certified. They should have gone out of their way to help me.

1 year ago

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Verified Customer

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Gaby Harsanyi

Wonderful customer service, they use great contractors. Very happy with their service!

1 year ago

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Darrell Bates

The fact that that you can get your home repaired for the price of a deductible.

1 year ago

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Nancy

You have excellent customer service! You were on top of the issue and resolved In a timely manner.

1 year ago

Choice Home Warranty Reviews