Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Kaufman, TX

I have always experienced a fast turnaround and good service.

3 years ago

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Andre Chicago, IL

They did respond within a reasonable time and all of my issues were addressed.

3 years ago

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Relford York, SC

They have a quick response time for claims. But the customer support over the phone isn’t that great.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

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Kristyn Warren Macedonia, OH

You guys are pretty great. You responded within a day, it was very quick.

3 years ago

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Rita Greenville, NC

I was having some problems with my gas furnace and they were very professional.

3 years ago

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Calvin Missouri City, TX

Had a pipe break in my house and no one showed up and I had to pay to get my pipe fixed because I had no water for a while weak so I cancelled my warranty.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear about the issues with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations. We regret losing you as a customer.

Mar. 16th, 2021

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Jian Gainesville, FL

It did take a long time to get the washing machine fixed but the second time I used them it was pretty good.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 16th, 2021

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Verified Customer

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Kendra

I have been on hold for a total of 4 hours with choice home and was finally told I would receive a call back. I never did. My contract was misrepresented.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 11th, 2021

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Telma Washington, DC

They attend to me immediately and the people they send are top notch.

3 years ago

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Daniel Denver, CO

Seven days is too long to get a repair scheduled. The service person was good but the reps are not so good.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Lifei Allen, TX

Our service call went pretty good. We had a rekey service and it was good.

3 years ago

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Nira Winston-Salem, NC

Technicians come quickly. I am very pleased with my new faucet.

3 years ago

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Agnes And Robert Florence, AZ

Pretty good about getting qualified people. They’re here the next day and fix it.

3 years ago

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Anonymous Brighton, TN

It’s pretty easy. We had a problem and they fixed it quick.

3 years ago

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Maria Miami, FL

The service is fast and good. They solved my issue with the washing machine.

3 years ago

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Janice Tomball, TX

They have good people that they recommend to do the job. All the charges were explained correctly.

3 years ago

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Anonymous Plano, TX

The people they provided to do the services did excellent jobs.

3 years ago

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Richard Garrett Pittsburgh, PA

The price is right, and the problem was always fixed by professionals.

3 years ago

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Jacquelyn Olbrychowski Las Vegas, NV

Customer service is quick and courteous. Lately the repairmen have not been up to par.

3 years ago

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Maryanne Goodyear, AZ

When I have a problem at home, the issue is resolved quickly

3 years ago

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Tracey Pewee Valley, KY

They should be clear about having to pay for one time visit for several appliances

3 years ago

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Mary Moore Dallas, TX

Well when I call they send someone to fix the problem.Thank you!

3 years ago

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Eric Zionsville, IN

I submitted a claim and no one ever called to schedule service and no one from choice called to follow up. I had call for service on my own. Choice hasn't done anything.

3 years ago

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Kent And Janice Boerne, TX

We had a problem and they sent someone to fix it. They are very responsive.

3 years ago

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Elaine Finerson Florissant, MO

due to the treatment from my plumbing issue and my washer even more so my plumbing because what was done and the way it was done it just wasn't right it was not right

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 4th, 2021

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Marianna Schofield, WI

They were very responsive when I called and gave me 5 service

3 years ago

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Cindy Muscle Shoals, AL

Who wants to pay a company that don‚Äôt want to pay out when you need them. They will find some excuse not to pay, when the excuse has nothing to do with the problem.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 4th, 2021

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Verified Customer

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George Donathan Warner Robins, GA

Response time is 5, vendors are courteous and the follow up is great

3 years ago

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Zenoria stark's Columbus, GA

The worker me. Leonard took his time and fix my refrigerator he did great

3 years ago

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Pete baeza

Choice is prompt to find a local professional to come take care of my problem.

3 years ago

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Thomas Leone

Kept me well informed as when a service person was contracted

3 years ago

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Bonnie Koch

They were easy to work with and the price beats competitors.

3 years ago

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Jaline McMillan

Because they have been there Everytime I needed them pertaining to the warranty

3 years ago

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john mazzarella

They are reliable. They respond quickly to my repair request.

3 years ago

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Liz

Great customer service. Reasonable monthly fee and service call fee.

3 years ago

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Anonymous

They advertised that they’re going to cover everything but it turned out they didn’t cover everything and I ended up paying. It is like they are tricking people.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 19th, 2021

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Verified Customer

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Chandradat

So far they’ve resolved everything and they are the cheapest.

3 years ago

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Fadi & Ranay

Issues have been addressed in a timely manner. It is a professional service.

3 years ago

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Gerald & Joyce

It isn’t really worth having. They couldn’t get anybody over quick enough. Some of the subcontractors they use are good guys.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 19th, 2021

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Verified Customer

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Mark Kernersville, NC

It is good. I like it. Everything is okay now with my toilet and shower.

3 years ago

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Ed S

Very pleasant people to work with and they get you rapid service.

3 years ago Edited January 10, 2024

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Fannie mae Searcy

This was my. First time using them and they was quick i like that

3 years ago

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Paul

As far as I am concerned they do not do an adequate job and I’ve told everybody that. my garage door opener fell down and instead of replacing it, they taped it up.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2020

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Verified Customer

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Borkey And Yomah

It’s a good company. I use them a lot for my dryer and garage door and stuff.

3 years ago Edited January 10, 2024

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Anonymous

It was recommended by my agent. Customer support is responsive

3 years ago Edited September 14, 2021

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Vikesh

I was given an appointment and then I rescheduled it and the technician came back.

3 years ago

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Lenore Moore

I have had choice for four year They are Excellent Effective Efficient .

3 years ago

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Steve Brown Austin, TX

Prompt, professional, and courteous service. Very affordable.

3 years ago Edited January 10, 2024

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Verified Customer

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Irene Pavig

No hold on phone for someone to discuss your reason for calling.

3 years ago

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Verified Customer

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Joann

Quick turnaround. The person knew what he was doing and solved the problem.

3 years ago

Choice Home Warranty Reviews