Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

star star star star star

Brandon74 Lexington, SC

Zach from Pass Heating and Air was great! He was on time, thorough, and his communication was excellent. Definitely would recommend Pass Heating and Air.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Janet Louisville, KY

The last two times I've called, great people have come out and I have been satisfied. But I will never forget that Choice would not replace my hot water heater. They said they did not replace only would not fix it. If it was not fixable, I was out of luck. I had to pay out of pocket plus the service fee. I will never forget the situation.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jo Cedar Rapids, IA

I was not allowed to use my own provider without sending in pictures and multiple documents. I had to do that because Choice Warranty could not send anyone out for 3-4 days!!! My provider does not work with any warranty companies because they are notoriously bad to deal with. It was 56 degrees in my house, and Choice Warranty didn't seem to care that my furnace was not working. I sent in all of the information for my own provider to perform the necessary repairs and get reimbursed, but I got NOTHING from Choice Warranty!! I hate this company and will definitely find a new warranty company once my contract with Choice is over. They were terrible. Please post this feedback!

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

RAD Taylor Salt Lake City, UT

They took 3 weeks to approve a leaking water heater,. Then they refused a claim on my garage door opener because I did not get pre-authorization for replacing it. But it was an emergent circumstance because I was unable to lock the door and secure my garage and home so I got it done and submitted it after. They didn’t even consider it due to their policies.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Love420 Washington, DC

It takes way too long for them to find somebody to do your claim and the people that do the claims seem like they are not licensed at all. I think with them having this type of service that they do they might want to include television sets and DVD players and stuff because the stuff that they do include it takes forever for them to get somebody to fix it

3 years ago

star star_border star_border star_border star_border

Hortense Stripling Fulshear, TX

I spent hours talking to 4 different customer service personnel explaining a request for garage service and requested one of your vendors that had serviced a garage issue last year. I was told that the system would assign the vendor that accepted the job first. I told them that I had contacted the vendor and vendor agreed to take the job once he saw the job posted on the portal. CHW assigned another vendor and didn’t give the vendor I requested an opportunity to accept the job. I was given different reasons why CHW wouldn’t accept the vendor I had requested. I cancelled the job and asked to speak with a Case Mgr. I was told I would have to call back in the morning since Case Mgrs. were gone for the day. I was given another claim no. by the 4th c/s person I spoke with and said that I would need to call the vendor I requested and that I would be receiving an email confirming the vendor, date, etc. I did receive the email again naming the vendor that I had asked to be cancelled. It is obvious that your c/s personnel did not pay any attention to my request. I have been a client for many years and have had many contracts for all my homes which I pay in full for 3 years when the contact term is renewed. There are many other companies that provide home warranties but I have remained a loyal client and expected better service than what I have experienced.

3 years ago

star star star star star

Mario Martinez San Antonio, TX

I like that when a service call is made, the response time is very good. I have used them a couple of times, and this last time, I’m getting a faster service response time.

3 years ago

star star star star star

Blanche Moreno Tucson, AZ

Scheduled service was 5 days after my claim. Ordered parts and rescheduled in 2 weeks. I did receive the parts 3 days after service. It’s to much time te repair

3 years ago

star star star star star

Elena Kern Hemet, CA

Miles, our sales representative was pleasant, helpful and well informed. We now have peace of mind knowing that our two homes are covered. Thank you CHOICE!

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph Glenview, IL

The last claim was taking care well. However, the previous one was a horror show. I made a claim for an item that was supposed to be covered by my contract. It was a small 2” shut-off valve leaking on a pipe in my basement. I sent photos of the pipe, the valve and the location of it. The contractor that came looked at the valve (you can look it up for who the contractor was if you care) . And asked me for the $75. I told him that I will pay after the job will be done. He refused and asked again. I gave it to him. Then he called his boss and told me we have to wait for an approval from you and his boss. The answer he gave me in about 30 minutes was that you did not approve the job and he have me an estimate of $550. Then the contracting company owner showed up. I asked him for the $75 and he refused saying that the $75 is for tjem coming out. That they get paid from you only $75 and used a lot of arrogant and abusive words to me. They left, I called Home Warranty and spoke to an agent saying what happened. I was told that the contractor wrote the valve was on a pump ??!! that is not covered. I again explained referring to the photos in their possession explaining that actually a pump does not even have valves on it. But they said that they believe the contractor and not me, another word called white, black. When I start explaining again, I was stoped and was told that mo matter what I will not be covered, whatever it is. Then I asked for chat meeting and the 2 gentlemen that called me was less then mice and also said they are on the side of the contractor. At that point I was sure that the Company always find a way not to cover. I am almost sure that the $75 was paid to the contractor twice, by me and the Company. As far as myself, how can I again trust this company. I had to call another contractor and got this fixed for $200. The contract does not say, by the way, that if the job is not don, the customer still meeds to pay the $75!

3 years ago

star star star star star_border

Jerome Singletary Cazenovia, NY

I like the fact that home choice warranty offers a rate I can afford. And it covers all of my household appliances, including furnace, hot water heater, water pump, and septic tank. WONDERFUL.

3 years ago

star star star star star_border

Cheryl Stricker Duluth, GA

Showed up when he said he would and got things taken care of quickly. Only thing, Joe said he would ask the owners about replacing the fan wire, but I haven't heard back from them yet.

3 years ago

star star star star_border star_border

Cheryl Fischer Las Vegas, NV

I don’t think I should have had to pay the second company another $65! The second tech told me that the garbage disposal was improperly installed by the first tech and it was the reason I had trouble with it again. Please check the remarks of the second company and refund my money!!! If you don’t I will not recommend choice!!!

3 years ago

check_circle

Verified Customer

star star star star star_border

Michael Elgin, TX

Service has been okay, but the recent issues with our dishwasher repair leave a little to be desired. Technician visited 2/1 and still no parts to install. Supposedly they shipped the wrong parts twice!

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dale Tampa, FL

We have waited for over a mont for our refrigerator to be fixed they came out twice and said they couldn’t find the part. Choice was supposed to be in touch with us within 48 hours. We have called numerous times and they keep giving us 24 to 48 hours for our answer Dpoke to a supervisor Lauren and she said we would definitely have an answer by Monday afternoon or first thing Tuesday still no answer called back today they told us 24 to 48 hours again asked for a higher up and she gave us a number that extension was disabled called back again and they said 24 to 48 hour’s AGAIN. Can’t get any answers!

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Wayne Dolan Florence, KY

Like: fast response when submitting a claim. Dislike: Made two $65.00 payments for the same dryer repair, two different repair companies involved, total of five visits. Complete Appliance Service was the best by far, I should receive one $65.00 refund.

3 years ago

star star star_border star_border star_border

Tamika Harrington Lyons, IL

I am not having a good experience. It was cold when the water heater went out which is considered an emergency, especially when small children are involved. I didn’t receive information regarding the technician until a little more than 36hours after I filed the claim. I am also having to email CHW for equipment status update. Usually my experience has been good, but this time it is not.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kim Saint Joseph, MO

If my AC goes out, it need it fixed now, not a week later after going through all of your red tape. I had a leaky faucet. You couldn’t find a plumber to do the work because these guys tell me your company doesn’t pay. If they have to come to my house twice for a 20 minute repair, they are going to charge $170 for each visit. If it can be done in 20 minutes on the first visit, it is a ridiculous waste of time to make them come back. I asked if it was 100 degrees outside and my AC goes out, it has to be fixed immediately. Your process would put me in the hospital because of the heat and kill my cat after waiting for a repairman to come out, send you their estimate, wait for you to ok it, and come back a second time to fix it. Your company doesn’t care that their customer would suffer unnecessarily because of this process. I was told you are not set up for emergencies. There are a lot of home appliances which do need fixed immediately. For instance, would you replace the cost of all of the food that went bad because I had to wait who knows how long to get permission to do the work. I don’t feel safe at all with a company that does not care about the side effects of having to wait an extended period of time to fix anything. I sent in the receipt for the faucet leak I let the plumber fix. He took out a stem gasket and put in a new one all in about 20 minutes. I will be pleasantly surprised if I ever get reimbursed for that. One Choice Home Warranty customer service agent was very rude to me making this whole process too stressful. I want a company that DOES consider major appliances as an emergency needing to be fixed immediately.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacqueline Orlando, FL

My first encounter with Choice Warranty was satisfactory. I recommended to several friends. Since then. The service has been awful. A person who initially recommended me, admitted that the convenience of replacing items was inconvenient to the loyal customer. I paid in full when I ordered the service. He admitted that it was a mistake. It was! My Mirowave could. To be fixed. I paid the service fee. Then they told me they would send me a credit card to replace the Microwave. I have not received the credit card yet. Plus they did not give me much of a choice by just offering me a gift card to a specific store……Lowe’s. Now I have to pay over $150. To have it install. If I ever receive the gift card. I am going to request my money back that I paid in full. You did not honor the contract I purchased. I will put this on every website I can, so no one else will get caught up in this trick!

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

James Bear, DE

I dislike the fact that techs choose if they want to fix or replace and replace a 300 faucet with a 42.00 one, still insisting they will take the old one with them. I know very well that faucet could be fixed and they wanted the 300.00 one. For one call, had issues with heating and AC. Scheduler insisted they needed to send 2 different techs, one for AC and one for heat. Did not appreciate i had to argue with her and insist it only be one tech. Plumbing tech was 3 hours late, and i have found other techs tend to run pretty behind

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Miriam Houston, TX

the Warrenty is only as good as the service people. We had an electrician come out to our home for a problem which he was unable to solve. we had an ac repairman come out who found we were low on freon, but was unable to find where the leak was.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

JanGo118 Springfield, MO

I liked the price and the people. However, I found that CHW does not find reputable service people in one of my claims. In the next claim it took 26 days to find a service technician. The technician was very good. The third technician was turned down for claim. I went ahead and had the problem fixed by them. They were very good as well. I didn’t have to wait but a few days for the third technician to show. What disappoints me the most is that I received an e-mail the second day giving me the option of finding my out technician that is out of CHW network. On all three claims. Then CHW expects them to take pictures & state what needs to be fixed & then if claim is excepted I pay out front and CHW is suppose to reimburse me in a month or more time after they have seen the receipts from this out of network technician. So I and the technician are doing CHW job. The reason I took out 2 policies was to cut down on my time and research to get the best technician’s in my area. Everyone so far has come from cities outside my city. I live in a larger city than where the technician’s came from. I would appreciate you checking the quality of people and finding quicker solutions to technicians in the time I post a claim and the time a response is made from a technician. Thank you.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Cleofas Lubbock, TX

I have an open ticket for about 34 days & the plumber ( Precision Services has come out to my address & has not replaced my recirculating pump, they give me the same story & I have talked to them six times, I need a reliable plumbing co.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Richard

They are slow to respond with a service man, and then they want the cheapest way out with a quick fix! If they decide something can’t be repaired, then they are slow getting you a new replacement. On top of that you have to go pick the new model out, and you end up paying for part of it!!

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Caroline Athens, TN

We lost our heat at the end of December when it was 3°. The first technician didn't assess our HVAC until 3 weeks later and our heat wasn't restored until 2 mos. Later. So for the coldest months of the year we had no heat and there was no sign of empathy on their part. Towards the end of our contract and before our heat was restored we determined our AC also was not working so we filed an additional claim fo the AC. A technician was not sent to assess our cooling until after our contract expired. That work order was canceled we we were told by 3 CHW representatives that no repairs would be made because by then our contract had expired. They however were wrong. The claim was made during our contract period. CHW is all about collecting money for new contracts. That is where the focus of their business is. However, with repairs they are slow and you probably will have NCC (non covered costs) that can be very steep and leave you wondering if spending $500-$600 on your contract, covering the travel fee for the tecnician and all your NCC if a contract with CHW is worthwhile. I DO NOT recommend CHW.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sabrina Husain-closs Virginia Beach, VA

The service is appalling. We signed up had it for a month. The first claim we made was denied as they said our AC was already faulty prior to signing up. How would I know the AC is not working if we did not have it on in the winter. We cancelled ended up paying 75 to the technician sent out and they took an admin fee. The technician said the whole thing needed to be replaced and so Choice said no. We since called another technician who fixed the AC at a great price and said choice is a scam and so was the technician they send. Do Not Get a Warranty with Choice. The reviews are lies. Disgusted Ex Customer

3 years ago

star star star star star

Edwin Guidroz Katy, TX

Have had the best experience with Choice Home Warranty. The technicians they send for the repairs are top notch. My previous home warranty company was absolutely terrible.

3 years ago Edited May 8, 2023

star star_border star_border star_border star_border

Shelby Lawson

Don't waste your time with this company. They never will find a technician to answer your claims because it turns out they pay them like dirt. If you're lucky enough to get a technician out to your place, its likely going to be some general tech and not someone specialized for your issue, so your problem won't be fixed. I've put in claims for multiple types of things and have waited months to get anyone out. If you try to go the route of getting your own tech and getting it reimbursed, they will fight you tooth and nail. I had gotten approval for my own tech and had him go through all the hoops to submit a diagnosis, and they auto-denied covering any work he did within 60 seconds. Despite the fix being something covered under my warranty. When I got this insurance, they assured me it was ok that the appliances in the house I bought were old, as long as they functioned when I bought the insurance then they would be covered if they went down. Well within 3 months the dryer gave out. Called them and they refused to replace it, saying the dryer was old and full of problems that couldn't have happened within the 3 months I lived in that house. Well duh, of course, because it was old. They didn't care, told me I was on my own. Dealing with customer service also sucks. They have automated bots for everything that don't even read what you wrote, so you get stuck in a loop unless you actually call, and even then don't expect good service. Awful company, I severely regret buying a warranty from them. In the future I'll just save money on the side instead of getting a warranty, it would be cheaper and less of a headache than dealing with these jerks.

3 years ago Edited June 12, 2024

star star_border star_border star_border star_border

K P San Antonio, TX

Choice Home Warranty is a complete failure as a home warranty company. Poor customer support, they apologize a lot but never get the job done. Since January I’ve had two of their plumbers assigned to replace a whirlpool tub switch. A $20 part available on Amazon and a 30 minute install, but their first plumber from GI Tech kept lying about the part order status and blamed the owner for over six weeks. GI Tech is rated F by the BBB with many reviews describing exactly what I am going through. The second plumber MRE Enterprises was a no show and the phone number was not even from the company Choice Home Warranty did not care that the phone number was for the Federal Courthouse in Alabama, not a plumber company. They gave me an email to the technician who never responded and failed to show up. So three months since I called Choice Home Warranty for the support I paid for, I still have not had my whirlpool tub switch replaced.

3 years ago

star star star star star

baum1 Charlotte, NC

I was able to get a technician to my house quickly. He was very professional and fixed my problem. I’m sure it would’ve cost a lot more if I didn’t have my warranty.

3 years ago

star star_border star_border star_border star_border

Patty Raspa Gainesville, FL

The technicians have all been great. The phone conversations with the overseas representatives is extremely challenging/annoying and just not helpful. I have spent slot of time waiting for someone to answer the phone then to get someone that only reads and repeats the same thing over & over that does not even address the issue. Choice said they were going to replace my high end dishwasher instead of repairing it they gave me $250 as a replacement cost that is what the bracket to hold it on the granite counter cost! The comparable dishwasher replace cost me $1200. When I finally got to speak to an American rep he told me I should have complained to a manager. I would have received more but couldn’t change it now even though it was only 1 week later and I hadn’t received the $250 yet. Very shady way to to business!

3 years ago

star star star_border star_border star_border

John Uithoven

Once a sales agent gets you to buy a contract, don’t have any expectations that you’ll be able to have a conversation with anyone concerning your service needs. Everything is online, which isn’t necessarily bad as long as your needs are taken care of efficiently and timely. Also don’t be surprised if you are asked to locate a technician on your own, get an estimate that has to be pre-approved, and wait to be reimbursed November the job is completed. I have been a Choice customer for one year, and these comments represent my experience.

3 years ago

star star star star star

Shyrose Rahemtulla Spring, TX

The service provided is excellent. However when we call and get people from overseas, they drive us crazy on the phone with broken english and time consuming conversation.

3 years ago

star star_border star_border star_border star_border

Mariah Geer Mound, MN

We are on week 2 of a leaking water heater. We contacted them and they wanted to send out someone to look at it 5 days after our call for the claim to get processed to receive a new one. Ridiculous. Called many times for someone to come out just to say it was broken to get the ball rolling. Finally had someone come out. Had it scheduled to get it replaced a week later. No one ever showed up. Rescheduled for three days later. No one showed up again. Waiting now for a new time when they will put in the new one. It’s been a constant back and forth with them. It’s been so annoying. Almost willing to pay a random company to just come out and replace it. Just seems easier at this point. Very disappointed with our first instance with this company.

3 years ago

star star star star star_border

S Sholar Chicago, IL

Good product, customer service and a reasonable price. I did not realize the real value until my furnace and dryer broke down two weeks apart. Both were fixed and working good as new!

3 years ago

star star star star star

Michael Fitting Palm Coast, FL

The appliance technician was really nice. He explained everything. Still need parts to complete the project. So far I am happy with what has been done.

3 years ago

star star star star star

Sandie Garland, TX

I’m anxious to start using Choice Home. It gives me all the same things as what I’m getting from another company now for about $20 dollars less a month.

3 years ago

star star_border star_border star_border star_border

Christin H Denver, CO

Hello, I am a customer of a home warranty program called Choice Home warranty. I pay a monthly premium To them 70$, have an 85$ deductible, and they either fix or replace the home system that fails. On 02/04/2023 my oven started beep and throw an error code because of what I later found out from the technician that a button relay was stuck which would keep the oven from turning off. Obviously a dangerous situation. I called and put the claim in on 2/5/23. The technician was scheduled for 2/11/23. After a short visit he searched for the parts needed to correct the error code and make the oven safe again but the parts were unavailable. He said that they would have a resolution for me in 7-10 business days. Fair enough. I called after 10 business days and they telephone rep said he had no information and had to reach out to the technician. This was Friday 2/24/23. The rep was said it would take another 2 business days to get an response. I said this was unexceptionable as I had a copy of the invoice and I was there when he sent it to them. He has obviously been paid so they knew about it. He said this is how this company does business and I have to just wait although his tone and response was rude and dismissive. I asked to speak to a supervisor and he said sure “I will send you an email in 24-48 hours with his information. Felt like he was a scam at this point. Hung up and called back. The next guy said they would have a response in 2 hours and did not even a call me back. I also used the online portal as well and they just dismissed me because I had been let down by the previous reps but their records showed that I was working with someone: not the case. I am now it’s been 2 month with out my oven that is used to feed my family and still have no resolution.. They took my money and are not keeping up with their end bargain. Please help if you can or possibly refer me to a regulating body that can help, because as of todays date 03/29/2023., I am still with a resolution from this company.

3 years ago

star star star star star_border

Daniel Cogan Jenks, OK

Really quick response by CHW in assigning a contractor to repair my AC. GOOD JOB. My only issue is that it seems they have only one contractor for a large city (Tulsa) which can present challenges.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles E Belton, TX

On March 24th I received an email stating that the Sears tech would be at my home at 5:09 PM to attend to my problems with my LG refrigerator; he arrived at 5:40—thought he said that their "systems had been done for 2 hrs. that day" (which I can understand). I had 2 issues with this appliance: first, there is an unusual and noticeable noise coming from it from time to time (a noise which I recorded); secondly, I am unable to screw the new water filter into its housing. The young tech informed me that he could not diagnose the noise, which he said was likely coming from one of three fans, since the unit was not then making any unusual sounds. He then told me that he could not do anything about the filter housing since he did not have a part number for it and that LG was closed for the day. So, he said that he would have to cancel out that day's order and reschedule me on a "new order" for April 4th—i.e., "start from go." I have several complaints regarding this service call. First of all, the young man was ill-mannered and obviously irritated about the questions I asked him; he was very abrupt at times; and he had obviously not showered. Also, during the call, he adjusted the temps on both the refrigerator and the freezer but I later discovered that he had failed to readjust the settings before leaving. Lastly, I was in the middle of asking him a question when he simply ignored answering me as he left the house. I hope that you will intervene with Sears and make sure that a different tech attends to my next service call; and that he will arrive at a time when he will be able to contact LG. (One final note: the tech could have taken a photo of the ID plate on my refrigerator on his personal phone, or have written it down, and offered to call LG on the Monday following to get and order the required part.)

3 years ago

star star star star star

Richard Jimenez

My sale executive "Tal A" was very professional and knowledgeable on Choice plans. Excellent customer service, I would recommend Choices services to others.

3 years ago

star star star star_border star_border

Dena Pantazi Jacksonville, FL

The technician was fine but I wouldn’t recommend the company since I’ve only tried using them once and had to pay $75 to find out a simple vent blowout isn’t covered and I need to spend another $100 to get someone to do it.

3 years ago

star star star_border star_border star_border

marva lucas Atlanta, GA

The technician did a good job in addressing our concerns and he did so in a timely manner. However, the company should have charged only one service fee since the same technician addressed the issue with the the washer and dryer in one visit, taking less than 30 minutes to address both concerns. I think Choice Home should reimburse me for one service fee to honor their contract which stated an additional service fee may be required when different technicians are needed to address the problem. If I had called a repairman outside of this contract, only one service fee would have been charged.

3 years ago

star star star star star

Radhe Jaggi Webster, TX

Service man could not be any better. He was the best, came early because it was an emergency. He respected that fact and made me happy. I was pleased to buy him lunch.

3 years ago

star star star star_border star_border

Fraybert “Fray” Orsak San Antonio, TX

Took too long to assign a vendor. Didn't like trying to push me to find my own vender for reimbursement. I read a lot of reviews. The choice will not reimburse for any little excuse. When I file a claim. I expect instantly a vendor to be assigned.

3 years ago

star star_border star_border star_border star_border

Melinda Ng San Francisco, CA

The worst experience we’ve ever had with a home warranty company. Usually we complain that it costs too much. This time we tried to save a little money and I guess you get what you pay for. We made several call for service and there were issues each time. Usually with the serviceman saying he can’t fix the problem or doesn’t have the right part. The phone reps are the unfriendly and unhelpful. This company is just after your money and unwilling to make the effort to do what it takes to satisfy the customer. We have had nothing but headaches from Choice Home. I recommend spending a little more and avoiding this one. Our policy was eventually cancelled and we haven’t been able to get our money back. Effectively paying for nothing. Hard to imagine a company willing to take your money and then not offering services.

3 years ago

star star star star star_border

RP Spartanburg, SC

If they can find the service it usually has been excellent. However, if they turn that job over to me, that can create problems. That happens about 50% of the time due to my rural location I've been told.

3 years ago

check_circle

Verified Customer

star star star star star

RODNEY Phoenix, AZ

Choice has been very responsive and selects professionals to fix our problems with appliances in short order. I could not be more pleased with their service.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Vincent

I dislike the way I was treated. My claim was denide because I purchase a new refigerator without permission.At first I was denide for because I missed an an apointment I the company explane that was a error by the company then I was told it for buying therefigerator without permission.I try to plain why but it doi no good

3 years ago

check_circle

Verified Customer

star star star star star

Sandy Turley

They were very accommodating and helped me with my concerns. The resolution department is the source that came through for me for a favorable outcome

3 years ago

Choice Home Warranty Reviews