Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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William E Miller Humble, TX

he arrived on time, checked it out got it approved and fixed it in a very short time

4 years ago

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Verified Customer

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Duaine Jamieson Olive Branch, MS

I currently have two open cases that are taking toooo long to close one has been open for a month now and the other is going on 3 weeks with no updat.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 3rd, 2022

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Verified Customer

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Raymond Kennedy Sun City, AZ

Great service! Have been with this company for many years and never have been disappointed.

4 years ago

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Verified Customer

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Karen Thurnau Green Valley, AZ

I got the service we needed and did not have to wonder when we would see the repair man.

4 years ago

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Demetrice Jones Arlington, TN

For 2 months oI have been trying g to get my water heater replaced. It has been approved but every company that has been sent to my home has not followed through with the job. I'm hearing choice home doesn't pay timely.i

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 27th, 2022

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Verified Customer

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steve carter Brandywine, MD

Problems and repairs not solved, the main issue with my hot water heater not being covered. It states it is on coverage sheet.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 27th, 2022

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Verified Customer

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Georgia Harker Heights, TX

Price of service fee have gotten too expensive and I don't know if I will be able to continue to afford to pay it.

4 years ago

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Verified Customer

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Isaias Tellez Kenosha, WI

They got a technician out to fix our microwave issue. It took like 2 1/2 weeks, but issue resolved.

4 years ago

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Kathy Kiran Lakeland, FL

They do what they promise! Extremely efficient with communication and service.

4 years ago

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Verified Customer

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Charles Marlow Aurora, CO

I requested a previously used contracted repairman, and it took several phone calls to get this contractor approved.

4 years ago

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Verified Customer

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Bonnie M Miller Cassopolis, MI

We have a new refrigerator, and we are are happy with the replacement of our broken down one. We

4 years ago

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Verified Customer

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Beverly Castro Fort Worth, TX

Just field a claim and you are giving me $246.00 to replace my dishwasher. Said it would be 30 days for me to receive a check very unacceptable.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

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Verified Customer

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Denise Robertson Florissant, MO

Our problem was resolved in a timely manner, as well as being completed with professionalism.

4 years ago

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Verified Customer

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Don Scalfero Pittsburgh, PA

The 2 separate times I had home issues choice warranty had my issues repaired Quickly, no problems.

4 years ago

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Verified Customer

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Mitchell Klein Marlton, NJ

So far so good. I had a claim and it was handled quickly. The service company did a great job.

4 years ago

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Verified Customer

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Terissa Mosier Kissimmee, FL

They got to us really quickly. And worked with us for the price on a French door refrigerator.

4 years ago

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Verified Customer

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Linda Marshall Las Vegas, NV

The contractor was able to find the part for our washing machine sooner than we thought. Great job

4 years ago

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Verified Customer

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Deborah Finn Goodyear, AZ

They got me help right away and with a couple of days I had a new water heater. Thank you so much

4 years ago

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Verified Customer

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Lou Darin Fond Du Lac, WI

I've made three claims in the past 6 months. One was denied, one was paid for, but took almost a week to get the repairs done, and the third is in limbo.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Carole Pierpont Delray Beach, FL

My request for service is addressed immediately and a repair is usually done in a few days.

4 years ago

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Verified Customer

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Rick Taylor North Port, FL

process does not work all the time, first call took over a month to complete, second call worked as planned.

4 years ago

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Verified Customer

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Patti Boston Norcross, GA

Excellent Warranty Company ! Vendors they recommend are very RELIABLE and KNOWLEDGEABLE!

4 years ago

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Verified Customer

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Jim Draut Cary, NC

Marginal benefit. I have had two claims. Service for refrigerator was outstanding. Plumbing repair was near incompetent.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Susan Agiato Naples, FL

Good service, timely response. They have helped me whenever I have had a problem.

4 years ago

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Beverly OBanion Fort Washington, MD

I placed service call 2 months ago; rep came identified problem. Informed you of problems that required immediate service. You never resolved the problem? However every month you collect payments? Please qualify.

4 years ago

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Verified Customer

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Austin T Guilkey Casa Grande, AZ

My claim was handled quickly and easily. The whole process was as easy as could be.

4 years ago

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Verified Customer

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Anonymous Laurel, MS

I've had good experiences with the technician. The jobs have been performed to my satisfaction.

4 years ago

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Verified Customer

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Anonymous Naperville, IL

The claims department definitely is currently and rude and based on my experience. I had a bad experience with the claims team.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Verified Customer

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Rose Houston, TX

I used it last month and the guy was very very nice. Very dependable. They're very nice people.

4 years ago

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Verified Customer

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Kathleen West Islip, NY

They were very responsive they sent wonderful people fix the problem immediately. Very reliable.

4 years ago

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Verified Customer

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Esther Corpus Christi, TX

Problems with air condition and they fixed it. I haven't had any problems with them.

4 years ago

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Verified Customer

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Naveen Helotes, TX

They always there to help whatever they got allow in the policies and procedures.

4 years ago

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Verified Customer

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Victor Bogue Chitto, MS

It’s been very good and only had one complaint with a service company over my washing machine.

4 years ago Edited January 10, 2024

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Verified Customer

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Young yoon Carrollton, TX

I lost $60 as a result of bathroom faucet stoppage. Choice plumbing coverage shoud be removed. Electric coverage is satisfactory.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Verified Customer

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Eugene A Cook Houston, TX

They had problems ,but they finely were able to fix the trouble. Now the unit is working fine.

4 years ago

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Verified Customer

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Paula Jensen Odenton, MD

It has been over a month I placed my first service request, and I still haven't received a resolution nor the issue with my dryer has been addressed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 17th, 2022

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Verified Customer

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Suzanne morris Port Arthur, TX

Excellent service and very fast. I had a new heater less than a week after I turned in the claim

4 years ago

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Verified Customer

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Lillian Ramos Rodriguez Gainesville, FL

Prompt service great provider. No problems placing a claim and same day referral.

4 years ago

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Verified Customer

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James Scott Anderson Havre De Grace, MD

I was deceived by the salesman to start. Then I was offered a crazy low price for the replacement of a dishwasher. Then it took a long time to get the replacement money.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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barbara adler Ocala, FL

It is easy to reach them and they quickly schedual an appointment for the needed service.

4 years ago

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Verified Customer

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anthony Charlottesville, VA

Excellent technician dispatched for the specific job. Extremely prompt response.

4 years ago

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Verified Customer

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joy adair Atlanta, GA

got appointment for service immediately - very professional - highly recommend - quality service

4 years ago

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Verified Customer

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srinivasa r ekkurthi Aurora, IL

They are prompt and reliable. When I called for problem last 2 times they attended with one hour

4 years ago

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Verified Customer

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Bruce Ward Tyler, TX

For the most part the coverage has been good, but some of the monetary replacement amounts are very low.

4 years ago

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Verified Customer

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VIRGINIA HALL-BROADNAX Fort Walton Beach, FL

Took care of my claim in a very timely manner. Reps were always professional and courteous.

4 years ago

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Verified Customer

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Fred Cross Ingleside, IL

Your marketing campaign ( numerous email, unsolicited phone calls despite being asked to remove my number from your calling list) makes it clear that you do not care about your customers.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 17th, 2022

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Verified Customer

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Jackie M Baton Rouge, LA

Each time I needed service they were prompt and took care of my problem in a timely manner.

4 years ago

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Alexandre Holly Springs, NC

The technician came after 3 days my heating system stop working. It took more than a week to approve and purchase the blower.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Pat Gibson

Liked repairman. Did not like: slow communication of choice agents with customer as well as repairman.

4 years ago Edited April 18, 2024

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Verified Customer

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Robert S. Buzney Cleveland, OH

Even though it took over a week to get my fridge repaired I am happy with the co that did the work.

4 years ago

Choice Home Warranty Reviews