Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Kenneth Turner

The immediate response was good, however the company they chose took over 2 weeks to complete the job

2 years ago

check_circle

Verified Customer

star star star star star

Joe K

I’ve had two separate issues which were satisfactorily covered by Choice Home Warranty.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jim

Why I have to pay for someone to come out and tell me what’s wrong then pay another &75 to have them come back to do the repair is quite a bad business practice I do not feel we will get another contract with you

2 years ago

check_circle

Verified Customer

star star star star star

Michael

They helped me , were responsive , and the company came to my house was wonderful service

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Chris Wheeler

Warranty is just a "word" that doesn't MEAN anything. You don't fix the problem and don't replace the defective item. You just give a meager $$ amount for the defective item.

2 years ago

check_circle

Verified Customer

star star star star star_border

Anthony

Apparent disconnect between Choice and company selected to do repair. Poor communications between both organizations.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

LeHa Tran

My dryer is not working for almost a month now and still not fixed. You scheduled me with a technician who was not even in town to do the job. I called to confirm just to find out she was out of town.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Roman

They don't want to switch my water heater for a new one even though it's been 2 times in year that they have to send someone to fix it.

2 years ago

check_circle

Verified Customer

star star star star star

Bloomer

They have done what their advertisement says. They respond quickly and follow-thru.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Benny Ocasio

Job done but waited way too long due to miscommunications between choice, vendor and myself. Still, convenient and responsive

2 years ago

check_circle

Verified Customer

star star star star star

Dylan Albury

Service was fast and professional. Technician was knowledgeable and very courteous.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Eric

I did not like how long it took to find someone to come fix my problem this is the second time this happened on the last too claims.

2 years ago

check_circle

Verified Customer

star star star star star

Elizabeth

I had to wait about 10 days to get my sink fixed. I wish it could have been a shorter wait

2 years ago

check_circle

Verified Customer

star star star star star

Gloria

Quick response to my claim, techs that arrived we’re qualified and professional!

2 years ago

check_circle

Verified Customer

star star star star star

Jose

The gentlemen that serviced my washer were courteous, efficient and professional.

2 years ago

check_circle

Verified Customer

star star star star star_border

Becky

Fairly fast at assigning venders to the claim and most of the venders are reliable and able to attend to the tasks !

2 years ago

check_circle

Verified Customer

star star star star star_border

Suzanne

Good customer service and turn around time. Little low on replacement amounts for appliances and fixtures.

2 years ago

check_circle

Verified Customer

star star star star star

Diane

It was a very pleasant experience, they sent someone quickly and did the repairs

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Terri

6 weeks now and my dryer still isn’t fixed. repairman has been here 3 times keeps telling me it’s fixed but he leaves and it’s still not working correctly this is beyond infuriating at this point.

2 years ago

check_circle

Verified Customer

star star star star star

Dale Hernandez

Air conditioner service provider was excellent - he was professional and did a great job

2 years ago

check_circle

Verified Customer

star star star star star

mubashar hussain

My water heater had a leak, I call CHW, they assigned the service for the next day.

2 years ago

check_circle

Verified Customer

star star star star star_border

David Maysonet

They were good when I called them and it took a few days before i had someone at my home and got the job done.

2 years ago

check_circle

Verified Customer

star star star star star

Genelda Carswell

I really liked the timely manner that the technician got to my house. The problem was resolved.

2 years ago

check_circle

Verified Customer

star star star star star

Thomas and jeannette

See below! Everything was perfect, and thats whyu below I said Perfection can not be improved.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Elaine Coleman

The warranty agreement do not pay for most repairs or replacements. When something cannot fixed they will pay for replacement. I was very disappointment with there lack of service.

2 years ago

check_circle

Verified Customer

star star star star star

Patty Backos

I like the feeling that all I need to do is go online and file a report and it is taken care of.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Coleman

They deny all claims even ones that are very valid They must be working with the realtors to get homeowners to buy this and they give the realtors some type of incentive because it’s trash.

2 years ago

check_circle

Verified Customer

star star star star star

Michele Clement

Choice is the Best! Service Tech was great and they repaired my stove same day!

2 years ago

check_circle

Verified Customer

star star star star star

Michele Monroe

The acted quickly and the people they sent to fix our issue were very professional.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

ncuevas27

Choice has caps on covered items. However they do respond quickly to claims and answer/address questions or issues with claims.

2 years ago

check_circle

Verified Customer

star star star star star

Phyllis Stevens

I needed service on one of my appliances.it was fixed the next day. Thank you Phyllis Stevens .

2 years ago

check_circle

Verified Customer

star star star star star

Michael Kachline

The process was easy and quick. The repairman Nik from Appliance Care was polite and efficient.

2 years ago

check_circle

Verified Customer

star star star star star

susan deshetler

I appreciate the promptness of Choice home warranty in getting my claim in proper

2 years ago

check_circle

Verified Customer

star star star star star

Jenna Montanarello

Great customer service that send Awesome contractors that handle the problem well! Very satisfied!

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kellee A

This is a scam! They don’t reimburse if your system needs replacing and give you the run around for months- you can’t reach anyone after a claim is filed! This is the WORST company

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Nancy Ware

I still haven’t received my check for the refrigerator and I paid the go pay twice. The last company said they would refund me but they havent.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tim Parker

The worst home warranty company I ever come across first claim I made an almost a year and they denied it. I end up having to pay $12,000 for a new AC cause they wouldn’t cover it. Worst company ever.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Brent Haynes

I just don’t like how the coverage for my home is not all covered my garage door for example all of the parts is not covered is very disappointing I am not happy about it.

2 years ago

check_circle

Verified Customer

star star star star star

Rose Greenbaum

Amazing customer service. The service people sent to do repairs are professional and informative.

2 years ago

check_circle

Verified Customer

star star star star star

CATHY EURY

What I liked about Choice Warranty is they solved by problem by replacing my item.

2 years ago Edited April 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert

I terminated Choice Home Warranty because of (1) terrible customer service, (2) failure of CHW to live up to the specific terms of the contract, (3) its attempts to force acceptance of completely inadequate reimbursement.

2 years ago

check_circle

Verified Customer

star star star star star

Cathy

My furnace needed to be lit, so he came down and lit it and checked it out, and it was great.

2 years ago

check_circle

Verified Customer

star star star star star

Wendel

Choice Home Warranty is a reliable company that is quick to respond to your needs.

2 years ago

check_circle

Verified Customer

star star star star star

Judy McVitty

Michael C was able to repair my HVAC unit. I was happy w quick response from Choice. Thank you.

2 years ago

check_circle

Verified Customer

star star star star star

Jureal

Choice Warranty delivers on what they offer. Good tradesmen and quick response to initial request.

2 years ago

check_circle

Verified Customer

star star star star star

Charlene Raglin

I’m a satisfied customer for the first time I needed my ceiling fan replaced in my bedroom.

2 years ago

check_circle

Verified Customer

star star star star star

Anita Dallas, TX

Very happy with the service I received. The technician was very capable and did an excellent job.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lorraine San Bernardino, CA

Plumbing issue on Sunday apparently appointment not til Wednesday, Can’t be without a toilet with 2 senior citizens in the house. Guess you need more plumbers under contract this is unacceptable

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Terri Phillips

Your warranty is misleading. You only cover parts you don’t cover labor I had to spend $300 to have my problem fixed on top of your service call. Seriously considering canceling.

2 years ago

check_circle

Verified Customer

star star star star star_border

Richard Harris Birmingham, AL

Service from First Action Plumbing was good. The down side was Choice Home did not cover the repair costs.

2 years ago

Choice Home Warranty Reviews