Choice Home Warranty Reviews
9.4
Overall Score
Mike Mayeux Lufkin, TX
I had air conditioner problems, and called CHW, The appointment time was several days, from 11AM to3;00 PM.
I tried to call the vendor, and left a message. I received no response! I had to leave for a previous appointment at 4:00 pm, on this date. The technician called at 1:30 PM, and told me he would be here at 3:30 PM. At 4:10 PM, he had not arrived, so I called the vendor, and he told me he probably had traffic problems(a logical excuse). Finally, at 4:17 PM, the tech arrived, and said traffic was bad. I had to leave, so I had little time to speak to the tech. I called home around 5:30 to talk to my wife, and she said he just finished, and she gave him the phone to talk to me.
He told me the coil on my heat pump had leaked all my Freon, and needed to be replaced. He said he could fix it for $5000. I asked him if he found the leak, and he said no. He wouldn't need to find the leak, because the coil needed to be replaced. I told him to forget about it, and he received his check, and left.
I called my builder,(Our house is only 2-1/2 years old), and he told me who installed the air conditioner, and told me to call them. I did, and they told me my unit was under warranty for 5 years parts, and 1 year labor.
They came and checked the unit the next day, and after about 30 minutes, the tech told me he found the leak, in the reverse valve, and he would order a new one, but I would have to be responsible for the labor.
A week later, they came and replaced the valve, put in Freon, and my air conditioner works great.
I will have to pay the labor, (Approximately $600.00), And I still haven't heard back from my claims representative.
I've CHW, for over 5 years, and they still haven't contacted me I would have given a zero for their action on this job if I could.
I was told to contact CHW for an authorization number, before I had the local company did anything. I called the office to get them to call, and the office told me that they would not contact any HOME WARRANTY COMPANY, because of the terrible experiences they have had with them. They told me their technicians were told not to contact any Home warranty companies, because of the adverse experiences with them.
I called the number for an authorization, and was told I would have to get the technician to call. I explained the problem, and the CHW employee told me he understood, and would do everything he could to make sure CHW would take care of the claim.
I HAVE NOT HEARD FROM CHW ABOUT MY CLAIM!!!
IS THIS THE WAY CHW TAKES CARE OF THEIR CUSTOMERS? I WOULD RATE A 0 IF I COULD!!
6 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW
Oct. 31st, 2019
Ed Hulsebus Woodburn, OR
My agent was Rob and he explained everything very well and answered all my questions. Had to call him back and had to leave a message. He called me back within 10 min.
6 years ago
Edna Topeka, KS
Not sure about the product yet but the sales representatives were pushy, calling several times during work hours even after specified hours available.
Calling me during work hours was very aggravating causing problems. They asked questions not related to obtaining a quote and would not directly give me pricing without reading a novel and asking way too many questions.
One sales rep that called me was a bit condescending as she insinuated I was a liar about another service I was aware of being successful in the family.
I did not want to be contacted by phone at all initially. I just wanted the information to compare with other proposals, then call the one I was interested in.
I sure hope the process of calling for the paid service is not as difficult.
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Oct. 30th, 2019
Telly Sbat Boston, MA
I received great service on my refrigerator repair. The technician was knowledgeable and a true professional. I highly recommend Choice Home Warranty. Thanks.
6 years ago Edited December 1, 2022
Unsatisfied customer Minneapolis, MN
stay away from using choice Home, they don't have the qualified technicians....
I had claims opened, and it's been over 3 weeks that Choice Home tried to send a technician to fix my appliances. Apparently, these technicians are vendors that their company partnered with several. Some terrible and non professional vendors. Choice Home have rescheduled my appointment more than 4 times, and it's been over 3 weeks of wait! No technician, literally No one had showed up to take a look at the broken appliances. They are bunch of lazy liars, I They are rip-off, they will stress the life out of you....
6 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW
Oct. 21st, 2019
MICHAEL KELLY Huntington Beach, CA
I was a customer of Choice warranty my A/C NEEDED REPAIR. They denied my claimed on a false technicality , said it wasn't covered. I had paid for 3 years upfront, so when I cancel my membership and asked for a prorated refund. it took over 90 days to get my the prorated amount back from them. I still haven't got the money put back on my credit card. After 38 calls , I finally took it up with my credit card. They even sent me a check for the prorated balance they owed me and stopped payment on it. I got charged for a stop payment fee from my bank. I do not recommend this company at all. you get no where with them. they don't stand behind the warranty.
6 years ago
George Cleveland, MN
Joined in insuring my home appliances. After locking in on 3 yr plan. The next day I received a call offering a lower price than I locked into? Not sure what is a good deal anymore.
6 years ago
Shannon R Bennett Darlington, SC
Horrible experience. Very delayed repairs and many things not covered that fall under normal wear and tear. Two months to repair a dryer. Denied coverage on icemaker. Denied coverage on ac unit that needs gas because it was dirty inside. What unit isn't? They are constantly exposed to elements and pulling in dirty air etc.
Dishwasher was finally replaced but technician left a hose undone that ruined floor.
Choice stated that was between me and the service company. That's ridiculous, since Choice has thr contracts not me. Policy is pretty useless. Wish I had not prepaid and stayed with American Home Shield. I had great service with them!
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Oct. 18th, 2019
Don Shutters Irmo, SC
Though Choice appears to be the cheapest, the customer service, contract stipulations are poor. We utilized a claim for a double wall oven, they did not replace the oven as advertised. They started at an offer of $299, when I refused the offer, their offers went up 499, 799 and finally 1000, The oven which was the least expensive ended up costing $1549 plus installation of $249. Lead time for repair was long. Cancellation of the contract was $50. plus any money paid for claims. I did not receive the contract until after I agreed to the contract. Bad on my part I agree, very poor by Choice, because the contract was no way close to what was promised by the sales person. Stay away.
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Oct. 10th, 2019
Rebecca Portland, OR
I called Choice when my refrigerator started to fail to cool. The technician came out—moved the refrigerator out to get behind it. He discovered I needed to have a part replaced. Said he would likely have the part and return within a week. He gave me his cell number and instructed me to call if I had any problem in the meantime.
Next day I noticed water coming from underneath the refrigerator. I wiped it up and called the appliance tech. Had to leave voicemail. Got no return call. He finally called the following week to say he was coming with the new part. When he arrived, I referred to the water issue:: got blank look. He admitted he hadn’t listened to voicemail,stating, “ I was busy”.
He pulled refrigerator out and discovered the valve for hose to ice maker had been loosened, but took no responsibility for it. He wiped up the water, replaced the part and was on his way.
After several weeks, the hardwood floor under/around refrigerator dried; and I discovered buckled hardwood in front of the refrigerator.
I called Choice—“We’re not responsible, you’ll have to call appliance repair “
I called appliance repair...and called, called, called!!! Apparently they have gone out of business.
I called and , after multiple attempts, I reached some claims specialist at Choice.
After hearing my situation, she said Choice is not liable!! When I expressed my outrage at such poor customer service, she said she could pay me what they would have paid the technician: $160!!! That’s like putting a bandaid on a gunshot wound!!!!
And to top it off, I get MULTIPLE emails per month—offering me a Choice home warranty—when I still have 2 years on my policy!!!!
AAARGH!!!!
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Oct. 10th, 2019
Anthony White West Palm Beach, FL
If anyone is considering possibly purchasing one of those Home Warranties for protecting your Household Appliances, Plumbing and HVAC; DO NOT consider Choice Home Warranty. Unlike their lying TV commercials that state they replace appliances that they cannot fix - THEY DON'T REPLACE NOTHING. And if you decide to cancel, you most likely won't even get a refund (if you do, they'll deduct every single service-call at the market price). For example, you pay the policy in FULL and have a problematic appliance, they'll send out numerous repair technicians (10 or more) and they can't resolve your complaint. Choice Home Warranty will deduct every last repair person's actual market fee (not your deductible) from what you paid them if you canceled with a $50 cancellation fee on top. So you go from $1,875 (that I paid) down to $150 in less than (2) two years of owning their policy, I WOULD NOT CHOOSE THEM IF I WERE YOU. That's my experience in a nutshell... Stay clear of those clowns at https://www.choicehomewarranty.com/ oh and American Home Warranty.com as well.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Oct. 7th, 2019
mariana stefan Avondale, AZ
I would give 0 STARS if I could! While I cannot say much about the warranty part for this company as I had no claims during the one year with the company, I CAN SAY THAT THEIR MARKETING AND TELEMARKETING PRACTICE IS HORRIFIC! THEY DO NOT TAKE NO FOR AN ANSWER AND KEEP CALLING MY PERSONAL CELL PHONE EVERYDAY, GETTING ME OUT OF THE SHOWER OR STOPPING ME FROM WHAT I AM DOING, JUST TO ASK ME TO RENEW MY HOME WARRANTY WITH THEM. THIS STARTED 3 MONTHS BEFORE MY WARRANTY EXPIRED AND IT IS THE BIG FLAG THAT KEPT ME FROM RENEWING WITH THEM. Honestly, I had no issues with them. I would have renewed, BUT NOT ANYMORE! And I will go ahead and I will leave as many reviews as I can with various websites online. I get phone calls from a different phone number EVERYDAY! And they do not get it, I WILL NOT EVER, renew my home warranty with them.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Oct. 4th, 2019
KIM Shavertown, PA
The wait for a technician is way too long. I currently have a pipe leak in my basement and am unable to use my kitchen sink. Called 8 days ago and an appointment was set up for yesterday with a company called scrantonhandyman.com. They never showed up or called. I left work early waited 4 ours, called the number for the technician numerous times who never answered. Called Choice Home warranty who only said we can only post again. They do say you can find your own person but need it approved first. I tried this once and the plumber was on hold with Choice for over an hour, finally gave up and said they have had this problem before with CHM. So here I am day 10 with no kitchen sink and no one as yet coming. Would I recommend? NO
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 30th, 2019
Sitawa Greenville, NC
A Plus technicians arrived within the specified time. They will be returning to fix the parts. They have not contacted me to let me know when this will be done. Because the service has not yet been completed, I cannot comment nor rate it.
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Sep. 24th, 2019
Keith White Garland, TX
How can you say that I have a leak when you will not allow your tech to test it?
Y'all put this in the letter to me saying (Leaks in refrigeration systems are caused by rust and/or corrosion at one of the coils and these types of failures would not be covered under the policy for repair.) Yall give the companies that come out the ok to work on anything that is less than $100 and the wouldn't allow the tech to put refrigerant in my system. The funny thing about it is that he never did have any in his little vehicle when he came both times. Are y'all telling them not to put any refrigerant
in any systems and do these small mom and pop shops have a license to work on A/C units?
There is no way to prevent rust on an A/C unit when you have condensation running from it. This is highway robbery and wrong on what y'all are doing. When I left AHS to come to CHW, which was a big mistake. CHW told me over the phone that this warranty will cover everything on my A/C unit.
Choice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses.
(THIS IS ALL LIES...) The CHW company DOES NOT strive to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses. CHW strives to get all your money and do cheap and fast work.
Knowledgeable, Dedicated Team
With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.
In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.
(THIS IS ALL LIES...) Choice Home Warranty DOES NOT work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently. Choice Home Warranty DOES NOT require their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.
One of my claims took over two months total to complete this. For one that old man with this Plumbing company is very rude and disrespectful that CHW sent out to my house. My 1st dealings with him were August 2013 and I ask yall not to send him to my house anymore but look at the record on how many times yall ignored me on that and sent him to my home. This Appliance Repair is the same as the rude old lady that answers the phone and the young man that came out to my house also. Both of the lied on what they reported to CHW as well as waiting a week to report back to CHW in order to fix my washer. I have to send CHW a copy of the paperwork that they gave me telling what was wrong with the washer but they told CHW that there wasn't anything wrong with it. If my wife ends up in the hospital cause of this, then this is all on CHW. CHW lied about the service that they provide and want me to pay to get a leak test.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 24th, 2019
Kathy Pilot Point, TX
I chose this company because of reputable reviews and paid them for a 3 year time period to get a multiple year discount. I made my first claim this month on my ac unit and was assigned a company who held work order for a week and decided they didn’t want the job. Got reassigned. Technician came out fixed an electrical problem and ten days later it went out again. Now compressor grounded and technician submitted pictures and problem. Because of picture with freshly mowed grass in casing Choice employee made assumption without talking to the technician who btw said problem not caused by what they claim, that we neglected to keep our system cleaned and maintained which was not true. My husband vacuums the system and washes it, plus we had a pre summer evaluation. Now I have appealed it and have been waiting 2 days for a return call from appeal officer whose voice mail still has the date of 3 days prior. Really upset at the disrespect of very first claim. It’s going to cost me $4500 to have job done correctly and they will only pay for $500.00.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 23rd, 2019
MyrA WELLS Decatur, GA
I had two techs to take me for a ride. The first tech did not look at my range and when my daughter could not get the money out to him fast enough he left my house and would not answer for choice warranty . So they assigned me another company, this tech did not look at my range as well. When he did not get the money he left but he answer the phone and came back to the house. At the front door, my daughter gave him the card. He took the card and swipe it and left. When choice contact him he told them he would be turning in his report. What report, he did not look at my range. The next day I received an email from choice stating that my claim was denied due to a crack on my glass top. My question is , when did he even turn on my stove?
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 23rd, 2019
Mike Dalton Scottsdale, AZ
I have had Choice coverage for about 10 months now and can only classify it as calculatingly deceitful. I have made 6 claims with them and as a previous reviewer pointed out in 4 of those claims their first response is to not cover your situation and to point to some clause in their very fine print (rust is a big loophole for them). This is NOT how their very aggressive salespeople sell their contracts - they push full coverage on everything and assure you that everything falls within their warranty. If you complain enough you may be able to get a small ~$100. or so consideration amount from them to shut you up but this is not always the case. I suppose this is why they are so cheap. My previous Home Warranty provider (Fidelity) never denied a claim in over 8 years of doing business with them. CHW is a very crooked outfit - stay away!!
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 19th, 2019
Supratik Mukhopadhyay Baton Rouge, LA
On 4th July, 2019, I was contacted by a marketer from Choice Home
Warranty (CHW) to purchase their warranty service. Seeing important
appliances covered, I purchased a year service with policy number
***********. We have a very well-maintained A/C unit at our home working
perfectly for 26 years without any breakdown. On August 20th,
suddenly, this unit refused to switch on. We filed a claim with CHW
the same day. Next week, CHW fixed an appointment for TLJD Mechanical
LLC to visit our house to fix the A/C with the expectation that we
will pay a service fee of $65. TLJD is a dubious A/C technician in
Baton Rouge. They do not have any star rating. On arriving, they
demanded around $200 extra from my pocket saying that they will not
work without that and CHW does not cover this work (they were supposed
to get the machine started). Since it was too hot (close to 100F) and
I have young children in my household, I had to give in to their
demands. They got the machine started. Less than 2 weeks after this
service call, I recognized that the A/C was not cooling at all (on 7th
Sept, 2019). I called CHW and they recalled TLJD to come back again.
This time they charged $125 for a leak test. All the while TLJD, was
offering monthly financing to replace my A/C. A leak was detected
outside my house where the machine is. They said they will report to
CHW for taking it further. Within 30 minutes, I received an email that
my claim has been denied due to rust , corrosion, and non-maintenance
(for an A/C that has been maintained so well to last for 26 years). I
appealed and was assigned a case manager Mr. Steven M whom I
contacted after multiple calls. He responded that he got photographs
of rust and corrosion and on my insistence emailed one of them. It was
photograph from the attic whereas the leak was outside. Based on this
photograph, CHW rejected my claim. I feel cheated and that CHW is a
scam. I have to live without A/C with my young children at 100 F.
6 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 19th, 2019
erick d Indian Trail, NC
We purchased a home in June 2019. After being in the home approximately 2 weeks we noticed water leaking around the toilet in the master bathroom. Called Choice they sent a guy out who said the toilet had a hairline crack and he recommended replacing it. Choice told us they don't cover cracks(remember we just moved into the home). After days of back and forth with various reps being hung up on and transferred to areas of dead air we spoke to a rep in escalations who said they would send us a check for $100.00 to help in the repair cost which came to be $350.00. Here's the problem we NEVER got the check. I called and told them and asked to cancel the original check and reissue another one they told me it would be a $30 fee so my $100 check would go to $70 due to no fault of my own. I have called several times since then and was given the name of a claims manager who's number always goes to voicemail and who never calls back when I tried to reach someone else in that the department the automated voice said "no one in the que is available and hung up. I have left several messages on the website in my claims area and still no response. At this point my only recourse is to steer as many potential customers away from this nightmare as possible. The warranty came with the home when we purchased and I can guarantee I will not renew this service. Its worthless and the lack of customer service and accountability is mind boggling. At this point I am taking to all my social media platforms to inform everyone of my experience so they will not have to endure the same horrific experience.
6 years ago
Karen Inman -Fisher Watkinsville, GA
Choice Home warranty denies every claim from the start & one has to spend days requesting a supervisor who understands the issues & eventually they cash out for less then the repairs .We have four houses with this less then reputable company & will are cancelling our policies. The repair workers they send out are not informed . Reputable contractors no longer work for Choice Warranty as they don’t like the scam . Could give details on the horrible experiences but it’s a waste of time. Our last claim was for A/C compressor . We were put off for over two weeks in 90+ degree weather . The repair person requested replacement but CHW
Denied with a lie that our system was older then the actual 7 yrs & they would not accept the model number, pictures or confirmation from the contractor. So much deception. Will Never
Recommend & amazed that customers accept this unethical insurance practices.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 16th, 2019
Colette North Las Vegas, NV
Choice Home Warranty is the absolute worst home warranty company I have ever worked with. Any company that has more lines of exclusions than what is covered is a company that intends to take your money and render you zero services. I advise you to read your policy as soon as you receive it and pay close attention to what is "not covered" vs. what "is covered." You will find that the policy is worded in a manner that precludes CHW from providing you any services while charging you a service fee whether or not, service is provided. I cannot state strongly enough, compare the lines in each category of covered items, to the lines of non-covered items. You will note that for each area of coverage you have around 3 lines of coverage and the lines of non-coverage double if not triple, the lines of coverage. I have submitted 8 claims since I started with CHW. Only 1 has been approved and I had to argue my way to getting partial coverage because I told them cancel and refund me the remainder of my policy. I determined I would make one more call, that call occurred this week, CHW determined that a leak in the Freon lines of an AC unit are not covered because, "It has been determined that the air conditioning system has developed a refrigerant leak from the refrigerant line. This is a non-moving component that cannot leak from normal wear and tear." There you have it, a known issue with air conditioning units is Freon leaks however, CHW determined it cannot leak from normal wear and tear. But, CHW had already approved the repair, noted the approval in the "track my claims" section of my claims, and scheduled the technician to return to charge the Freon line. Then showing a total lack of integrity, they removed the comments from 9/11/19 indicating they had approved the repair, and sent me my denial as noted above indicating a Freon not considered normal wear and tear. Due to their lack of integrity I would also suggest you screen shot all approvals in your claims section, to file a claim against them for lack of business ethics, and fraud.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Sep. 16th, 2019
elizabeth johnson Hampton, GA
they refused to cover the AC. it needed a compressor. it was 14 yrs old. Case worker said it looked like it had not been cleaned. this was a lie it had been serviced in april 2019. We had the total plan and the compressor was covered they said it was not. i just cancelled them. They were not even going to cover my dryer at one point in the beginning and the only problem with it was i did not have it plugged in all the way. they wanted me to call the repair guy out to get a written receipt for something he did not charge me for. We bought thinking everything was covered and made the mistake and extended this policy . It is to their discretion, just remember that.
6 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 16th, 2019
Gary and Janet McClung Canton, GA
We bought our home in March 2019 and our realtor recommended Choice Home Warranty’s Gold package. In May our air conditioner wasn’t cooling our home and we called Choice. They sent a repairman out and he put coolant in it and charged us $60.00. A month later the same problem. He came back out inspected the unit and said he thought we had a leak in the coils, but has to get approval from CHOICE. He put more coolant in it and left. A month later, same thing. We Called CHOICE and the repairman. The repairman said CHOICE hadn’t approved it. Now it’s September. Still the same problem and CHOICE sends out a new repairman. Same story, leaking coil. CHOICE approved having the coil replaced, but they will pay $250.00 of the cost and we have to pay $350.00. We agreed because we have had over 70 days straight of temperatures in the 90s. Oh, we are also senior citizens and have been trying to live in this unbearable heat. Now, they are telling us the distributor doesn’t have the part! We were told not to run the air conditioner because it will freeze up and do more damage. We just got off the phone with CHOICE’S Customer No-service and still no solution. We have now turned to our local news channels consumer protection department for help! People don’t just walk away from this company, but run! It’s a bait and switch rip-off!
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Sep. 16th, 2019
Randy Surprise, AZ
Have had Choice Warranty on my rental for the last three years and have had two claims each year. Choice Warranty has on all occasions covered the repairs needed. Great Warranty company.
6 years ago
Herman Blische Havre de Grace, MD
This has been a night mare in the midst of 90 plus temps. The technician said the compressor needed to be replaced. Choice will not approve the replacement. W had to send pictures of the unit and receipt of general maintenance we HAD to pay for. Now 48 hours later we are waiting for some so called approved to call us back. Their advertising on TV is such a scam. I would not recommend this to my worst enemy. We keep getting the runaround. They have now told us that the recovery of the freen is not covered $285.00. Thought recovery was part of repairs. We asked to speak with a supervisor and first we were on hold forever and then hung up on. Called back spoke with another rep and got another song and dance. This is a shady outfit. Stay away
6 years ago
Reply from Choice Home Warranty
Herman,
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Sep. 16th, 2019
Mario Jones Charlottesville, VA
This company is a scam!!!! I've had it with these sleezy scumbags, I purchased their top tier warranty last year, only to run into a problem with the dish washer in my home. My home is (6) year's old which means that the appliances in the home should be about the same age. I filed a claim and received a claim number ect.. it took several days for these people to get a repair man out to our resident, upon this handyman/Plummer showing up he informed me that their is a leak in the line which is causing the water to come out the bottom of our dishwasher. This person/Plummer/handyman indicated that the home warranty company (choice home warranty) is a scam, he indicated that they get slick fast talking salesmen to hound you into purchasing their home warranty knowing that they will not have to pay for these repairs or replacement of appliances that fail, warning stay away from these people they're crap!!!!! And I believe that some of the good ratings are from employees not actual real consumers/customers. Thanks for reading, wish I could share this world wide so I can put these scumbags out of business, we work hard for our money only to have these people come alone and scam us!!!!!
6 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Sep. 13th, 2019
Ed Rambaud Richmond, TX
Called to get my water softener system fixed. I told them my water was running real slow. So I called water company and they said the reason it’s slow is because the resin filter has to be serviced. Choice Home Warranty denied the claim. Stating pre-maintenance was not taken care of. I said every year I had it serviced for that. They said I have to email for case manager to handle the case. Never got email to get in touch by email do case manager can start the process. It’s. Even going on for 3 weeks now. No response. This company just wants you to sign up. Get your money and leaving in the cold on big issues. They are worst then American Home Shield.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 12th, 2019
Edward Fisher Watkinsville, GA
We have 4 homes insured for over 3+ years. We always have had hassles with them around repairs. They finally correct the smaller items, but figure out how to get out of major costs. Two years ago they would not replace our second floor A/C, we did. Should have canceled then. This month our main unit went out. They gave all kinds of run around, told us our unit had lived its 15 year life, etc etc. And other reasons when we proved our unit was not quite 7 years. After 10 days of appealing, we are now paying for our own repairs. They are terrible. The case manger would not let us speak to his supervisor Mike, said he did not know his last name. There needs to be a class action suit against them for claim denials.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 11th, 2019
Mary Palm Beach Gardens, FL
I purchased a Choice Home Warranty for $500 for a 13 month plan. I tried to use the warranty on 2 occasions. The first time was for a refrigerator that was not cooling properly. I had a technician out to my home 2-3 times and he was unable to determine why the temperature was fluctuating. He suggested changing out the seal which would not be covered under the warranty. The issue was never resolved. I called over the weekend as my air conditioner was not working. I was given an appointment window through email for 11-3 the following day. We made arrangements to ensure that someone could be there for the appointment. The morning of the service call, I received an automated voice mail stating the same time frame. I then received a text message from the assigned vendor stating that they would be to my home in between the hours of 3:00 and 8:00. I called the vendor directly and told him that the original appointment call was at another time. He said that they couldn't make that time and it needed to be later in the day. He assured me that they would come. My husband continued to wait at home in 85 degree temperature. At 5:00 pm, I checked my phone and saw that I had a missed call from an unfamiliar number. The person did not leave a message. I called the number and found out that it was the technician that was suppose to do the work. He told me that since I didn't answer my phone that they had moved on to another job. I was furious as we had already been waiting for 9 hours and told him that this was unacceptable since I had spoke with him directly and scheduled the time frame. He said that he had a technician close by and that someone would come by shortly. Two hours later, no call, no show. I called the vendor again and he said that they were backed up and could not do the work. We waited for 11 hours. I called Choice Home Warranty immediately after and received their voice mail. It stated that they were closed and to call back during regular business hours. I reached out to a local company first thing the next morning (now 36 hours without AC) and scheduled them come and service the unit. It took the local vendor less than 4 hours from the time that I called to the time that they were finished with the repair. I called Choice Home Warranty to discuss my experience. After several calls, I spoke with someone in client resolution. I was told by their rep not to be mad at Choice Home Warranty, but to be mad at the hired vendor. Even though, Choice Home Warranty hired that vendor. They are a reflection of their business. I also told them that I wanted to cancel my warranty as both of my experiences were poor. The client resolution person told me that I couldcancel but that I wouldn't get a refund . They said that with the prorate I had already used up $500 worth of services. I still have 7 months left on my contract. I used their warranty service once and it didn't even take care of the issue. What I went through this weekend was beyond awful. Please think twice about doing business with Choice Home Warranty. My experience with them was horrible and was a complete waste of my money and time. Save your money and pay a reputable company when you need to have home repairs.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 11th, 2019
Ramona Wylie, TX
We called them the Friday of this past Labor day about our air going out, now let me remind you, 100- 103 degree weather outside, so you can only imagine how hot it was in our mobile home, they told us they would send a tech out Tuesday after Labor Day.... REALLY!!. 4 days without air. Our neighbor purchased a widow unit for us and a friend of ours gave us one so, what is this warranty for? I have asked them to cancel my services, well will see.
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Sep. 11th, 2019
Cheryl L McRoberts Las Vegas, NV
Buyer beware, I am so disappointed in Choice, this is the 3rd request for use of my warranty. The first being what I thought was a water leak from the plumbing in the bathroom. The serviceman did not locate the leak, but took the $45.00 and it turned out to be a wax ring under the toilet. Next the water heater was leaking, they immediately denied and would not even send someone. Now the A/C I have faithfully paid my dues and got nothing so far. I had to pay a plumber for the toilet repairs, pay a plumber for a new water heater in the amount of $900.00 and now your denying the A/C repair. I was told the valves inside the compressor caused the freon to leak. Please advise me in writing , as I feel this is an insult offering $150.00 refund, after I have been paying for 18 months. I feel the firm is continuing to deny claims and I feel this is a breach of Contrat.and bad faith decision from the firm. I dont want to have file a court action. but feel i need to. I have contacted the them 8 times and still no repair or response .
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Sep. 10th, 2019
Maggie Albany, OR
Horrible customer service and they did not honor my warranty contract. My air conditioner went out- it was clearly covered in my contract, they stated the only reason it would have stopped working was due to rust or corrosion on the coils which could only be caused by neglect. This was not what the tech they sent wrote in his report. The unit was 24 years old and had run out of freon. There was no rust or corrosion. After two months of arguing and going through appeals they still refused to work with me and wanted me to pay out of pocket (approximately $2,000) for a test that required the unit to be removed (and rendered completely unoperational) to determine if there was rust or corrosion before moving forward with the claim. I finally decided to pay out of pocket for a brand new unit to be installed after being told if the company performing the service could document no rust or corrosion they could work with me on a cash settlement. There was no damage to the unit when the company I hired removed it. I had photos and documentation of all this and they still refused to pay the claim. The contractor who did the work said he had not had good luck with Choice because they frequently denied claims they did not want to pay for and that he had yet to see a single air conditioning claim paid out by this company, which is absurd because one of the upgraded or ultimate coverage plans specifically included air conditioning units regardless of issue, which is the policy I paid for. Complete waste of time, money and unnecessary stress, not to mention dealing with an indoor temp between 86-92 degrees for those two months. Would not recommend this company to my worst enemy.
6 years ago
Rose Gomez Sinton, TX
I've submitted a total of 3 claims. My first 2 were denied (which made sense why) but this 3rd one that I just submitted on September 2, 2019 - which was 3 1/2 days ago - has yet to be resolved. I have a big leak in my bathroom & it runs into the hallway closet. I am a single mother with 3 kids with NO WATER at my house because of this leak. Below is the response I get via email the next day - NOT EVEN A FOLLOW UP CALL TO INFORM ME THAT I HAVE AN EMAIL. So I follow up with a reply on the "view claims dashboard" asking what was the status. Below the first response is the next response that I got. Now, if I had the money to get my line replaced (which is probably what needs to happen because my house was built in the 60's that my pipes run in my ceilings) then I wouldn't have a warranty company because I'd just pay for it on my own. Their reimbursement option is that I have to contact a plumber on my own, have the plumber contact their authorization department (not open on the weekends) & once it's accepted with them, the plumber can complete the work, I pay the plumber out of pocket & then submit for reimbursement & I get reimbursed within 30 days. My contract is up on September 9th, so I'm sure they're just dragging it out since I haven't renewed. I had every intention of renewing with this company but now that I see how they handle their claims, I refuse to do anymore business with this company. I will see to it that they complete this work but I will move forward with another home warranty company.
Choice Home Warranty:
(09/03/2019 10:13 PM) We are working diligently on assigning your claim to the best available technician in your area. At this time, technicians have not responded with a reasonable timeframe to schedule your appointment. We are continuing to work on finding you a reasonable appointment. In order to avoid further delay, we offer a reimbursement option. Upon selecting the reimbursement option, CHW will stop working on finding you an appointment and you will be required to find your own technician to service your claim. Please click here to start reimbursement process.
(09/06/2019): Any update on this?
Choice Home Warranty:
(09/06/19 06:52 PM) ES Kevin T: Thank you for your email. We apologize for the delay in a technician accepting your work order. We are diligently contacting the best available technician in your area to accept the work order. Once accepted, you will receive an email and automated voice message with the technician's contact information. Please note, you have been previously emailed about our reimbursement option. If you prefer to use your own technician please respond back and we will conclude our dispatch process and email the reimbursement guidelines. Thank you for being a valued customer of Choice Home Warranty.
(09/06/2019): If I had the money to pay for this on my own then I wouldn't have a home warranty & I would've had someone out here the next day! It's been over 3 days since I submitted this claim. I'm a single mother with 3 kids with NO WATER at home! This is ridiculous!
Choice Home Warranty:
(09/06/19 06:59 PM) ES Kevin T: Thank you for your email. We apologize for the delay in a technician accepting your work order, we know how important is for your to have this fixed as soon as possible. We are diligently contacting the best available technician in your area to accept the work order. Once accepted, you will receive an email and automated voice message with the technician\'s contact information. Thank you for being a valued customer of Choice Home Warranty.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 10th, 2019
Gerry F. Port Charlotte, FL
OVER TWO MONTHS TO FIX REFRIGERATOR, could have been 1 week if Authorization Dept. didn't get 2nd opinion to save on parts and experiment at our inconvenience. First tech said replace 2 parts, 2nd tech replaced 1 and didn't work, had to order 2nd part anyway. TWO MONTHS WITH INOPERABLE REF.
THREE MONTHS NOW ON REPAIR OF MICROWAVE and counting, still no concrete update. Same response each time, technician will contact us shortly. Never did. I asked today for procedures to file complaint for arbitration, same response, "technician will contact us shortly.
VERY AGGRAVATING. This warranty is worst than Best Buy's. Really.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 10th, 2019
Stephanie K Madison, WI
We bought a home with a Choice Home Warranty included by the sellers. We performed a full home inspection before purchasing but have been unlucky enough to have three major appliances break (our Kitchenaid gas convection oven and stove, and both our washer and dryer) since we moved in. Well, that's what kind of bad luck a home warranty is supposed to protect you against, right?
Choice Home Warranty has been extraordinarily difficult to deal with. They can't get contractors to come to do repairs, and they do not respond in a timely fashion. After determining that the systems were not worth repairing, we sent them details of each system because the contract specifies that they will replace with new appliances that have similar features and capacity. Instead they have offered us laughable cash offers. $350 to replace a top of the line luxury convection oven and gas range?
We have gone back and forth and provided all of the documents that they asked as well as a copy of our home inspection. It has been two months now. We proposed an amount to satisfy the one claim for the gas range (still significantly under our cost to replace the system) that we would consider a reasonable compromise. They then offered to pay us this amount, and sent us a document to sign to receive the payment. The document ALSO says that if we sign it:
1. They will cancel our policy immediately, without a refund, despite that it is paid through June 2020.
2. We cannot get any payment for the other claims that they have not resolved.
3. We agree to a non-defamation clause forbidding us from saying (verbally or in writing) anything that "in any way criticizes" CHW "to anyone"
To top the whole thing off, they obviously copied and pasted this document (I guess because they have so many satisfied happy customers they need a template for paying people off to never say anything bad about them) because it included details about a legal case filed on August 21, 2019 in Las Vegas, Nevada and specified that we would dismiss the case and provide proof that the case is dismissed. We live in Wisconsin. We have not (yet) filed any legal case against CHW.
In every interaction with CHW, they have tried to slide things by us and get us to accept less than what the contract says they will provide. They have been exceedingly unprofessional, outright deceptive and negligent in upholding their end of the contract. (We haven't been able to cook food in two months!) They are now trying to completely back out of the contract and their responsibilities without offering us a refund or resolving the rest of our existing claims, and are trying to forbid us from complaining to the BBB or posting reviews or even telling anyone we know how their business model is built on screwing over their costumers by making promises they have no intention of delivering on.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
Sep. 9th, 2019
Darron Delaney Houston, TX
A month to repair a leak from my second story to the first floor. They sent someone over and the claim was denied after I paid $45. The technician said the repair was not done correctly to begin with. Choice agreed to pay half for me to have the pipe fixed. $157. Then they charged me another service fee to have someone come by and repair the ceiling $45. This total event cost me almost $300. I could have paid someone on my own to have that fixed, and saved the $480 I have paid them this year. I have been with choice for two years, and this bad experience is making me leave them. Stay away they only want to take your money, the fine print they use will allow them to deny any claim for any reason. And they don't care how much you complain they will not help you, the customer service specialist told me that there was no one else I could talk to and she would not help me. Threatening to leave them, they don't care they've already used you.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 9th, 2019
RA West Orange, NJ
My appt was scheduled for three days out, and I texted the repair service early in the am, they came the same morning to assess my cook top. Excellent service.
6 years ago
Miranda Lawson, MO
Our doozy of a problem is still going. Yet, here I am to warn you ahead of time that Choice is an absolute scam.
Three weeks ago, our AC started leaking into the ceiling of our kitchen. We get a tech out. They say it's a bad install. Choice sends another tech from a different company. Tech says it's a good install, but it probably needs some freon. Tech gets permission from Choice for some repairs, goes on his way. Oh, but it's still leaking into the ceiling. So, we notify Choice that it's still leaking. Not a peep for DAYS, but then we get notified that repairs are fine on the A/C with the company. Awesome! Except, the tech is refusing to come out because Choice Home Warranty is refusing to pay him! Why? Oh, they didn't authorize any repairs! Why would he have done them, then? That is just him losing out on product! But they can't find the call, so they don't believe him.
We talk to the tech some more, and offer to call Choice ourselves. After being on hold for more than 10 minutes, all they can say is, "Uh... we'll have a supervisor get back to you." Of course that hasn't happened. But we did get notification that a NEW tech is coming out to assess the situation instead. I have a 6 month old baby, and it is August in the Midwest! It's not exactly temperate here.
This isn't the only problem we have had with Choice. Our garage door wouldn't open, so we contacted Choice. Its covered in the Ultimate Plan, after all. Oh, but the tech they have scheduled failed to show. TWICE. Then the same tech tried to schedule again! I called a local garage guy, and he got me squared away for $45.
Another point, we couldn't get the dishwasher to come on. No breakers flipped, had run a load of dishes earlier that day. Asked Choice to come look.
FOUR. DAYS. LATER. We still hadn't heard anything about a tech coming. We just figured it out on our own.
My husband and I can't keep taking time off work to do this. They have a hard time finding techs because they don't pay them. Then they pass on the hardship to their customers. The only people with a happy ending in all of this is the bigwigs making promises they KNOW they can break later with their legal-ese. Meanwhile, they're lining their pockets from a service you basically can't use and buying their third yacht.
And their ONLY response is, "Well, we HAVE a list of INCLUDED fixes..." which is a bunch of bullhockey. They fail to mention their included items are essentially at THEIR discretion.
If you really feel like burning $450+ on something useless, I suggest getting cash and setting it on fire in your backyard. It will be the exact same thing as getting a Choice Home Warranty.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Sep. 6th, 2019
Joseph Mahopac, NY
Great warranty had others prices kept on going up .choice has been great for me.they serviced my plumbing ,electrical and my washer and dryer no problem
6 years ago
Chris Tulsa, OK
I have a home warranty plan that covers AC as well. Once we report a problem, they will send a technician. Once techinician comes and report issue, they will make a decision that it is not covered (I got the high plan and still nothing is covered) Please be aware, their website tells age of equipment is not a problem. They will give you an option to appeal and they will assign a case manager. In my case, she was not at all willing to listen nor help in this matter. She never got convinced and from second time she never picked up my call nor return voice message. Horrible experience so far. .
Only sales team in enthusiastic, if you have a problem you are stuck. Technicians they send always tries to get business from you as CHW won't cover any thing.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Aug. 30th, 2019
Ramin Nazari Lake Mary, FL
Honestly I think this isn’t a real company and more like scam websites.
Unfortunately I purchased warranty for my two properties and non of my claims was approved and there are hidden clauses that actually nothing is covered by CHW.
I was truly stupid to believe this is a company that covers everything.
Now I understand why the representative, Craig M, was insisting to convince me to buy 3 years insurance. So I would have stuck with CHW and losing a lot of money and get nothing.
Recently I made a claim and it was denied. They emailed me with designated agent to review my case. After I emailed them and I wrote there with what I said in above, they never got back to me and they disabled the phone number and extension that they gave me to call.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Aug. 30th, 2019
Chris Middletown, MD
Fortunately, I avoided the pain and misery so many folks have written about. We received a mail solicitation which I followed up on investigating through their website. Upon entering my phone number on their website and clicking "next", my phone literally rang immediately from a call center in NJ where a very high pressure salesman tried to sell me a policy at an even further discounted price than the mail solicitation. My "scam" radar immediately went into action and while I kept him on the phone I discovered countless negative reviews of this company. When I told the salesman that I was reading a whole bunch of bad reviews, he just hung up! For the record, we have an American Home Shield and have never had any issues.
EDIT 08/27/19: My response to the company's response: Your Sales force has continued to call me (today it was 5 times!) soliciting your product even after I have asked to be removed from your call list. Is this what you call, "enhance the sales experience"? The rest of us call it harassment.
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.
Aug. 27th, 2019
Jaspal Katy, TX
PLEASE KEEP AWAY FROM THIS COMPANY. It is a fraud. Filed two claims. One for Plumbing only to learn in fine print that faucets getting jammed are "not"part of plumbing system. I took that with a grain of salt.
Later after about a month I had an issue with my AC not cooling well enough. Their technician came in and clearly told me that it is an issue with The compressor valves having become weak due to wear and tear. CHW denied the claim saying "It has determined the cause of failure of your system is with the compressor that has locked or open windings. Catastrophic failures that predate the standard life expectancy are caused by one or multiple issues that indicate an abnormal operation or malady in the system." The technician told me that my system was probably the best maintained he had seen in a long time! How contradictory!! My compressor is still running (how can they say it is locked!!) but weak! The most ridiculous part is that I was assigned 3 case managers. The first one left the company (good for her) and no one bothered to contact me for over 2 weeks despite repeated emails and voice mails. Save your hard earned money!
Update:
Today is 26th Aug & STILL NO ONE HAS CONTACTED ME!! This just proves this company (CHW) is a fraud. This comment put by CHW on 13th August was probably put just to show that they responded to this complaint logged with Best Company. This screen shot & details going to BBB & other social websites for current and future customer awareness. This chain will keep going and hope CHW wakes up! Customers surely are. Already 3 of my friends/neighbors not renewing anymore.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Aug. 13th, 2019
T T Grain Valley, MO
I was asked to upsale 3 times before they finally scheduled a contractor to come out. HVAC contractor was with his own company, and was great but CHW didn't pay him so he canceled after a re-visit and $2800 in parts CHW was not wanting to cover.
After 5 days of inaction and no other HVAC contractors in the area willing to take their request, I paid out of pocket to fix the AC, and it required our realtor calling repeatedly to get CHW to agree to a rebate. Still awaiting the pay out which may take up to 30 days.
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Aug. 29th, 2019
Kelli Miller Collierville, TN
CHW is pretty good about fixing little repairs that don't cost that much but when it comes to big ticket items a water heater or air conditioner they came up with different excuses as to why they won't cover the item. I filed an appeal and the denial reason was completely different from the first one. When we signed up we were told with the plan we got that if they couldnt fix it then it would be replaced. Complete lie on their part. Very disappointed!!!
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Aug. 29th, 2019
Jeremy Chattanooga, TN
We purchased a home warranty through Choice Home Warranty in April (I believe) of 2019 - just after we bought our home. Around the first week of May, our fridge just stopped working. We called, a tech came a few days later, and replaced the main board. Other than losing all our food due to the days to wait and then waiting for the part for another day... pretty smooth transaction and we were satisfied.
A month later the fridge stops working again. Same tech comes out and says it's the fan, not from his repair, and he wasn't going to fix the new issue because he had outstanding invoices from Choice that they haven't paid him on. Tech leaves and I have to call Choice back. Lost more food (again) since the freezer wasn't cooling enough even at max setting. New tech comes out a few days later, says it's the fan (we already established this), and has to order the part. Tech doesn't call back/return call for days and we have to call Choice back. Finally, a week later, the tech shows up with the "new fan" and "fixes" it. Now is when we start having problems with Choice. In short, I explain to them, rather than putting band-aids on a sore, just replace it with something comparable. I wasn't asking for some crazy upgrade or fancy model, just something like what I have. No, they offer me a $200 buy out. What am I supposed to do with that? Then I'm told that they will keep sending technicians out as long as it can be repaired.
Late July/ early August - fridge starts sounding like an airplane taking off. I call Choice again. I explain again, that I'm getting frustrated and want a replacement. Same scenario, keep fixing.
New tech comes out (different vendor) and states fan was never replaced. Appeared that the previous tech just oiled the motor. So the fan went out, again. Now the concern is the condenser being strained for so long... and when will it go out. While waiting for the new fan (for real this time), I call Choice to discuss options. After much debate with a "resolutions manager", I'm told that I was correct, I bought the top tier warranty, which makes me eligible for a replacement for up to $1200 - which is a comparable model the one I have. Great. Tech comes out, replaces the motor.
A few days later, loud buzzing noise from fridge every time the condenser comes on. Called tech directly to inform him and he says it sounds like the starter on the condenser. Said he's be back Monday. I called Choice, again. Same discussion, same result. Tech comes out and replaces part. 2 days later, same buzzing noise... and here I am today.
I just got off the phone with Choice and after all of this AND being told about the replacement option, I was offered a $389 "buy-out" for the fridge. What am I going to buy with that? A nice Yeti cooler? EVERY single rep I spoke to except MAYBE 1, was extremely rude, condescending, and acted like I was trying to get something for free. They spoke down to my wife and I and were extremely defensive every time we called in. We were told by the last resolutions manager (after I told her that we would file a complaint with the better business bureau) to "go right ahead and file my claim, that we'll go back to consumer affairs and counter your complaint". When we explained what we were told by the previous resolutions manager about the $1200 replacement, this new one told us she never heard of anything like that and we should have read our contract. Yeah, she was right about that and I should have known better, but we were told up front, if your appliance is non repairable - WE WILL REPLACE IT, And, since I upgraded to the higher tier... WE WILL REPLACE IT WITH AN UPGRADED MODEL. But, according to the latest resolutions manager, we'll give you $389 because it's depreciated. If this is this the level of customer service you get with this company, then I do not want any part of it.
I want anyone to know who is looking for a company that will actually take care of you once you really start having issues... this is NOT the one. Great service getting the warranty set up and for the first repair. Beyond that, absolute worst company (not just warranty company, ANY company) I have ever dealt with.
Lesson learned on my part. RUN away from this company. Big nope for me. -1000 stars.
6 years ago
Reply from Choice Home Warranty
Jeremy, our records show that CHW has provided a resolution for you. Please contact us at 1.888.531.5403
Aug. 27th, 2019
Dr. Cesar Trevino San Antonio, TX
I do not recommend CHW. We had our our A/C break down twice. The first time the vendor CHW sent said it was not fixable, we got a second opinion and a company outside the warranty fixed it immediately (fan motor went out). Second time the CHW vendor said it was not working due to lack of maintenance and wanted to charge me $4000 to replace a coil, got a company outside the warranty to fix it for $1450 and they said that it was not a lack of maintenance since we had evidence of yearly maintenance just wear and tear. CHW denied coverage both times, they are scam artists and they have the worst vendors who appear to be in cahoots with them.
6 years ago
Reply from Choice Home Warranty
Our records show that there were no AC claims place during your policy term.
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Aug. 27th, 2019
CB
Before you take a CHW policy, please be advised about this clever policy term (F16) where they say "CHW reserves the right to offer cash back in lieu of repair or replacement in the amount of CHW’s actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance.". What it means is, if the repair is not possible/cheap they will not actually replace the unit like the policy says, instead they will use this clause and offer a ridiculously low cash price (in my case it was not even 1/4th of what it might cost me to get a replacement in retail), and say they reserve that right per policy, and give no other choice.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Aug. 27th, 2019
Amanda Manassas, VA
While I have not filed a claim with Choice Home Warranty, I decided to cancel my policy BEFORE it even started. The next day after purchase to be exact, and they gave me a tough time. I purchased on a Tuesday and canceled the next day on Wednesday. Today is next Friday (9 days later) and I still have not received my refund. I had to file a claim with my credit card company. I spoke with 5 different reps at Choice and they still have yet to send me a confirmation of my request to cancel. All they want to do is make a sale and then relentlessly convince you to stay with them. I understand the world of sales but no means no and it’s bad business to hold $500 of someone’s money when services are no longer wanted. I am not able to speak on their claims process and how fast they get things done but this was all I needed to experience to show me how they conduct business. Also, don’t go by their ratings on consumer affairs because that company is nothing but an advertising company that any company can pay for to make their ratings high. That alone shows Choice is a scam if they have to pay a company to make them look good.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Sep. 3rd, 2019
