Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Terri Phillips

Your warranty is misleading. You only cover parts you don’t cover labor I had to spend $300 to have my problem fixed on top of your service call. Seriously considering canceling.

2 years ago

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Richard Harris Birmingham, AL

Service from First Action Plumbing was good. The down side was Choice Home did not cover the repair costs.

2 years ago

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Paul Parent Duluth, MN

Never sent me any paperwork showing what the Warrenty covers, don’t have any I’d # asked several times for hard copy .Don’t use e-mail can’t print from email. Not happy at all with Choice

2 years ago

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Aiello

I am very satisfied with your service and have recommended your company to friends

2 years ago

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Darren P Pittsburgh, PA

Dislike them consistently denying covered repairs using any excuses they possibly can! You might as well not have coverage if you go with Choice. They are absolutely good for nothing!

2 years ago

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Sergio

The garage door didn't work just 2 weeks ago. So the technician came pretty fast, incredible.

2 years ago

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Anthony

every time I had to use them, that's been excellent to deal with and everything went good.

2 years ago

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Freddie

Excellent service in a timely manner considering the winter storm circumstances we we’re facing

2 years ago Edited February 6, 2026

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Eddie

Tried to use my warranty for my air conditioner unit and they made me pay $700 out of my pocket. I'm a retired citizen. They don't have very good ties with the people that do work in our homes.

2 years ago

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Claudette

My disposal was messed up and they fixed it. They know what they're doing. Keep up the good work.

2 years ago

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Suhair Garland, TX

I like how prompt everyone is, from calling or getting the tech to come so fast.

2 years ago

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William Richmond, VA

It was determined that my refrigerator couldn't be repaired. It took over a month to get a gift card towards replacing it.

2 years ago

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Ashley Basehart Cleveland, TN

I have had 2 service calls in the time having warranty. The technician for the first service let room for improvement

2 years ago

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Linda Marsh Saint Augustine, FL

Acknowledgement of my appliance problem was swift, and the assigned company was outstanding.

2 years ago

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David

You are not the best. Your servicemen are not as competent as they should be. I am thinking of going to another service

2 years ago

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David fox Sioux Falls, SD

I've never had a problem with company. I do a claim on line and it is taken care of quickly

2 years ago

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Marion Flower Mound, TX

Service was fast and very friendly. I don't like the price increase and not being told ahead of times

2 years ago

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Gloria Evans Gainesville, GA

The first experience with claims and customer service was what I expected for the money I had paid and from the sales pitch I received

2 years ago

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Diana M. New Rochelle, NY

Great customer service overall. The technitian was very professional and knowledgeable.

2 years ago

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Kristine Clovis, CA

Very good communication, offered us to find our own company to make repair and get reimbursed

2 years ago

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Theresa

I'm satisfied. My air conditioner was broken. I can't remember what they did, but they fixed it. And it worked.

2 years ago

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Manuel

I was satisfied with it. They're accurate on the work and the time they are available do the work.

2 years ago

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Anonymous

They were very responsive to my questions. And the company that they sent me was great.

2 years ago

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Jack

With my microwave, everything was handled perfectly. Very professional. And very price-competitive.

2 years ago

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Anonymous

The fellow who came out to look at the problem was very professional and knowledgeable.

2 years ago

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James

It took a while to get the person here and then the problem wasn't fixed. It took a long time to get the part and I'm still not sure it's fixed.

2 years ago

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Shirley Dallas, TX

O Swift pumbing did a good job. Oliver very professional and knew how to solve the problem.

2 years ago

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Sheila Missouri City, TX

I have been waiting for months for my dryer to be delivered or fix. Getting notices for home association keep cancelling. i have a sick husband. Spoke with supervisor. Still.i' so disappointed.with CHOICE HOME WARRANTY.

2 years ago

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Jay Nichols Duncan, SC

The technician was honest, friendly, and very professional. I would highly recommend him to others!

2 years ago Edited October 29, 2026

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Mary Columbus, OH

Peace of mind for us and I feel the money we are charged for the year is very fair.

2 years ago

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Doug San Angelo, TX

Choice went out of their way in obtaining a contractor to take care of my home plumbing issue.

2 years ago

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joel ermis Queen Creek, AZ

If I could give negative stars I would. Salesperson promised promised promised. Two months later filed first claim and was denied. I was told by others choice was a poor choice. Lesson learned.

2 years ago

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Curtis Bennett Dallas, TX

I have placed two claims with CHW. The first was easy. The second involved some negotiation to get it done properly.

2 years ago

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Cerene Chicago, IL

I'm having major electrical issues. Even though I picked the packaged that covers EVERYTHING. The issue that I have isn't covered. Such a waste of money.

2 years ago

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Shem

They got very excellent services and they are straightforward. Whatever they say is what it is.

2 years ago

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Michael Cardillo Shelbyville, IN

They were very responsive, they kept in contact with me, and they got somebody out here quickly.

2 years ago

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Herbert Powder Springs, GA

I have used the company several times and each time my problem has been taken care of.

2 years ago Edited January 18, 2024

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Marge Grand Rapids, MI

I didn’t know you would have such a hard time finding a technician in my area. But you should have kept me better informed about what was going on. I was very frustrated about your lack of communication.

2 years ago

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David

The water tank was replaced by A1 plumbing and they charged me 400 and something dollars plus the $85 service fee and I could have replaced it myself as it turned out and saved all that money.

2 years ago

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Tamazine

In the several instances that we've had working with them in these 6 months, talking to them on the phone has essentially been no help to us.

2 years ago

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Cheryl Pittsburgh, PA

I think the monthly payment is too high the companies you have you do not have enough $85 for a service call . And it takes too long for companies to respond

2 years ago

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Laverne Hoffman, NJ

A timely response to my appliance repair and repair work was completed with satisfaction

2 years ago

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Robert Murrells Inlet, SC

My overall rating because choice save me money throughout the years of being a member

2 years ago

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Sharon R. Simonson NC

CHW really came through for us when our water heater went out. It was taken care of immediately!

2 years ago

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Larry C Columbus, OH

Worst experience of my life. I would never recommend this company to anyone. It took me dozens of phone calls from the beginning of June until the end of December to get issues fixed. NO ONE would help me

2 years ago

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Shandust Upper Marlboro, MD

The company is outstanding all of my needs were met and I was provided the best serves possible.

2 years ago

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Raymond

easy to schedule a service call. Problem was fixed when the service provider came to my house

2 years ago

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Ana Hinojosa Keller, TX

So responsible and addressed our issue. Well worth the money we have spent on it.

2 years ago

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Arianna Christiano

The 2 young men were great. They did a great job. It works. Very kind and helpful. Thank you.

2 years ago

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Anthony Pawleys Island, SC

I disliked the fact that CHW refused to pay a similar style kitchen faucet and ultimately cancelled my policy without replacing it at all. I emailed customer service and did not receive any reply.

2 years ago

Choice Home Warranty Reviews