Choice Home Warranty Reviews
9.4
Overall Score
John C. Leland, MI
Choice Home Warranty has acted unethically and failed to honor their promises. In addition, their customer service personal are rude on the telephone.
I called to report a problem with my dishwasher and after numerous conversations, calls and being transfered over and over, they finally agree to send someone out to look at the dishwasher.
After staying home from work for 2 separate appointments, which were no-shows, someone finally showed up on the 3rd try.
After Choice Home Warranty's sub-contractor looked at the dishwasher, he determined the problem was with the electronic board. Although Choice does not covermanual problems, such as a latch not working, they claim they do cover electronic problems.
After the sub-contractor's visit I contacted Choice and was told 3 different things by 3 different Choice employee's, including one employee who said not only would they approve the repair but they would wave the $45 copay because of the inconvenance. When no one called back again to schedule the follow up appointment, I called Choice and was told that the repair would not be done and if I wasn't happy I should just file an appeal.
I own several rental homes and have never been treated so poorly by a home warranty company.
I recommend you stay as far away as possible from Choice, there are more reputable companies offering much better customer service.
6 years ago
Reply from Choice Home Warranty
We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 30th, 2019
Rohit Rajendran Sheela Cary, NC
Beginning of 2019 we fully paid and got total plan for 3 years with this company as the sales person (Mr. T) was so convincing. We fully paid and extended up to 3 years believing his words and promise that all major repairs will be covered. He mentioned during the call, if an appliance needs to be replaced (if it can't be repaired), they will either replace it with same or similar model with same value. THIS IS A LIE, do not fall for this like we did, please review the contract 100 times as they do not explain anything. Our refrigerator started having issues since April 2019 and they sent a technician three times to fix it, finally he told the refrigerator needs to be replaced. My Samsung refrigerator is $1800 value in current market. Choice home warranty offered me $599 and they said they reserve the right to offer cash back instead of replacing the appliance.
In their contract there is a clause (F-16) which states "We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our
actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance."
But they do not tell what is "at times" and how they decide this "at times" or how they decide the actual cost "which may be less than retail" (which is nowhere closer to current Market Value). After doing an appeal, a case manager was assigned (Cheryl) and she said the final offer would be $750 for a refrigerator worth $1800 and this appeal cannot be escalated further, as company's CEO has authorized her alone for this claim apparently. I can understand that they cannot replace the entire amount, but what they are offering is unreasonable and absurd. They are not even ready to cover half the amount for the refrigerator. REALLY POOR, UNPROFESSIONAL AND DISREPUTABLE SERVICE from CHOICE HOME WARRANTY.
Most of my food is getting spoiled for last few months and the conversation is still going on. I would not recommend this company to any of my friends.
6 years ago
Reply from Choice Home Warranty
. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 30th, 2019
Michelle West Babylon, NY
This is such a RIP OFF. You are required to pay a service fee for them to send a repair person to assess the issue, then they determine whether they will cover the repair at 100%, partially, or not at all. I called in two claims and they denied the one related to a gas leak indicating that it was from an improperly installed system. Said system was installed about four years ago, so why is it now just leaking if it was improperly installed and passed down inspection? So I paid $60 for nothing and still need to find someone to fix the issue!!
Then they partially covered my air conditioner claim. They paid $110 and I had to pay $168 in addition to the $60 service fee that I paid for the review!
I immediately cancelled my policy. I will pay PC Richards for extended warranty on my appliances as I know they stand by their warranty and find a good plumber/hvac person to have on call.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Best Regards,
CHW
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Best Regards,
CHW
Jul. 30th, 2019
Teresa Seaford, DE
All the NEGATIVE REVIEWS ARE TRUE!!! They are CROOKS, They are The WORST. They will find any reason not to pay for any serious work. I had an unit that has been maintained for all the 20 years that I have had it. The life of the unit was actually 15 years and yet it succeeded 5 more years until recently I need someone to come look at it. It needed a new compressor and less then 15 minutes on submitting with was wrong with the unit Choice Home Denied my claim and refused to pay for the repair. I have been a loyal customer for many, years, going against the reviews of customers, and technicians who All say the SAME, Choice Home Warranty is a RIP-OFF, Please, Stay Away, because, when you really need them they will NOT BE THERE!!! They will take your monthly payments and screw you in the end. Trust me Do Your Research, and Really find a Good company, I left one company many years ago, to go with Choice Home Warranty, What a Major mistake Now, all the years paying for something like this, and now my family has no Cooling System, because they will not HONOR my Claim.
6 years ago
Reply from Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 30th, 2019
Highly Upset Memphis, TN
Choice Home Warranty is a completed rip off. They mislead you thinking your AC issue will be covered only to denied your claim stating they are not liable for rust and corrosion but for three years I have had an AC leak and each time I file my claim with CHW they sent some “Shade Tree Techs” to come patch the issue up not fix. I had carbon monoxide leaking in my home and no tech inform me of that until they sent another tech out who able to explain the real problem in regards to my leak. A class act lawsuit need to be filed with company and they need to be repeated to Better Business Bureau. CHW do not reply back with your scripted Bull crap stating it’s Not Included, Bla, Bla. This company is a joke please don’t purchase them you will regret it like the rest of us.
6 years ago
Reply from Choice Home Warranty
We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Aug. 1st, 2019
Samantha Spring, TX
We paid for full coverage and have had nothing but set backs from this company. Our first issue was with our dishwasher when we first moved in. The dishwasher was leaking profusely so we called and it took 2 days of us repeatedly calling for them to send someone out. We paid the $60 for the technician to come out, look at it and say, “I don’t handle this.” After calling the company back they kept giving us the run around and we ended up spending $20 to replace a hose ourselves.
Our next, and biggest issue was with our water heater. When we purchased the policy we were told that if it couldn’t be fixed it would be replaced. When our water heater went out we called and they had someone here within 24hrs who said the tank needed replacing. Over the next 3 days Choice Home Warranty gave us the run around, wouldn’t answer any questions and said “they would get back to us”. They never did and on the 3rd day we called and they said that there is an exclusion to the replacement of water heater tanks.
Customer service is spotty at best, they do not use reliable technicians and the loopholes in their policy are not worth the money they suck from you. All things considered, I would never recommend this company to anyone.
6 years ago
Reply from Choice Home Warranty
We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Aug. 1st, 2019
Pattie Little River, SC
We were persuaded to leave our previous home warrant company by a sales person who TOTALLY misrepresented the coverage. We purchased 3 year policies on 3 of our properties, paid cash in advance and were told EVERYTHING was covered!!!!!! Almost NOTHING is covered. Almost every claim has to be disputed because, if you read the small print most everything is EXCLUDED!!!!! Even our leaky bathroom faucet was refused. Apparently they don’t cover faucets!!!!!!!
Now we are having problems with our air conditioner!!!! 2 of their contractors as well as another, that we paid an additional service fee say they believe the unit needs to be replaced because of normal use, regular maintenance and age!!!!!! Nope, not covered!!!!!!! Been fighting for 2 weeks and they are refusing to do anything. The representative, Centrelle B, flatly refuses to negotiate any part of the air conditioning unit because she feels that we should replace any and all parts that ARE NOT covered rather than follow the advice of the contractors that say the unit should be replaced!!!! When my husband asked to speak to her supervisor, she said she is the person in charge and there is no one in a higher position!!!!
I believe, based on my experience with Choice Home Warranty that they are THE WORST home warranty company that I have EVER dealt with and I have been in the real estate industry for 39 years and have seen them all!!!!!
We based our purchase of the warranty on the statements of the sales person. Don’t be fooled!!! We are now going to file complaints with the attorney general and Better Business Bureau in the state of New Jersey because that is where their corporate office is. If your thinking of purchasing a warranty for your home, make sure you read EVERY WORD of the policy. I think you’ll choose another company.
And if there is a person in charge that has some ownership or authority, I suggest you keep an eye on what’s going on there!!!! Read the reviews yourself. Or possibly, once you get your money, you just don’t care!!!!!
6 years ago
Reply from Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
Larry Butler Ada, OK
Do not buy Home Choice Warranty (HCW) as they do not honor what they say. My AC blower failed due to aging but HCW claims it failed due to lack of or improper maintenance. The blower wheel was inspected and cleaned by local AC company seasonally as recommended by manufacture yet HCW would not approve claim. The system was an older system but failed due to aging and fatigue. They do not understand proper AC maintenance and are not worth the paper the contract is written on. Even sent them a picture and had them speak with my AC technician with me present. DO NOT GET SUCKED INTO HCW CONTRACT. We immediately cancelled our contract as HCW is a joke.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
Josh Norfolk, VA
VERY POOR CUSTOMER SERVICE. I was absolutely lied to by Tom, the representative who sold me my policies. I am Active Duty Military and currently deployed. I have a policy on each of my rental properties in order to remove hassle from my wife while I am gone. We have had MULTIPLE VERY POOR experiences between Dec 2018 and July 2019. One repair to a fridge took over 4 weeks; four weeks of back-and-forth while my tenant with 3 children cant keep milk from spoiling. On another claim we were told the renters in the other house would have to wait 2 weeks for hot water; zero effort by Choice to help speed that along. We paid for the repairs out of pocket and Choice refused to reimburse any of the cost. Now I have been told that dishwasher needing repair will be replaced... but not actually replaced. Choice will instead charge us $60 for the service call and give us 38% of the actual cost to replace the dishwasher with the same brand and like model. This has been anything but professional, and has only served to increase stress on my family while I am deployed. I HAD TO PURCHASE A DISHWASHER FROM LOWES ONLINE, OUT OF POCKET, CALL FOR A PLUMBER, ARRANGE DELIVERY AND INSTALL, PAY FOR INSTALL, AND HAVE DONE IT ALL FROM THE MIDDLE EAST! What exactly is the point of the policy? This company's performance has been extremely poor. They have NOT delivered the service the y advertised, and I have been directly lied to twice now by their representatives.
6 years ago
Reply from Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
John Puhoff Katy, TX
Too bad I can't leave negative star review for this company. I filed 2 claims with this company and both claims were denied. I had extra coverage due to pool. With one claim they refused to repair pool heater since what they say is electronics in pool heater are not covered which BS considering that the primary issue with pool heaters are always electronics. Second claim was about GFI circuit keep popping in the garage and they refused to repair that as well since the company stated that they need to run wire trace since they are not sure what causing it to pop. I only have one question what exactly are you guys covering since every single time you deny any kind of repair? This is the worse company ever and feels like a complete scam. Now i'm requesting my money back since it will be much cheaper to fix all the issues yourself then even bother with them. Don't waste your money or time with them. Btw if you look closely at their agreement they DO NOT COVER ANYTHING.
6 years ago
Reply from Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
Byron Engler Lincoln, NE
I was told today by a salesperson that if my Air Conditioner or Gas Furnace went out, it would be replaced. They also told me I was getting a special Military Discount. She also told me that I could choose any company in my area to do the repairs. I get the email contract tonight and read it. It states up to only 1500 dollars. That won't replace an Air Conditioner Unit, nor a gas Furnace. It also states that they choose who comes. I also had my son call and they stated to him everyone gets the lower price. It is 420.00 per year. I am sure they won't allow this to be posted. I am cancelling my contract tomorrow.
6 years ago
Reply from Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
Angela H Terry, MS
I have been waiting a month trying to resolve the claim with my dishwasher. It took over a week to get anyone in my area to accept the job and then it was decided that it would need to be replaced. After a day or two, I was sent and email offering my $175 to replace my stainless steel Whirlpool dishwasher( installation was not included). When I did not accept this offer, I was assigned a case manager for an appeal. I did not understand this at all. How did become an issue? I just wanted the same dishwasher I had in working order. After multiple phone calls and couple of weeks of my emails and phone calls not being returned, I called to speak to someone else. I was told they could not help me because I was assigned a case manager. I made it known that she was not calling me back. They did call me back today and $225 dollars is all they will give me towards a new dishwasher and no installation. The check will take up to 30 days to get here. Needless to say, I will not be renewing my policy. This company uses false advertisement. They should say they pay for partial replacement and no installation. They keep reusing the same statement. "We don't pay retail cost of replacement". I do have to pay the retail cost of replacement
6 years ago
Reply from Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
Matt Leander, TX
Provided quick and easily understood answers to any and all questions I may have asked. Rep was very upbeat and seemed to be proud to serve her employer.
6 years ago
Ashley Calloway Broken Arrow, OK
We have only had our policy 4 months with the purchase of our home. The seller chose the company and paid at closing. I ABSOLUTELY HATE THIS COMPANY!!! We placed a claim July 11 for our AC being out and was scheduled same day late in the evening for the next week Wednesday. I called the company the next morning and was told by the owner that they would not be able to make it to me and would more than likely reschedule my appointment. I called CHW and they did nothing! So the day of my appointment I recieved an email my appointment was canceled. I called them again and all they said was well we will submit another claim to the dispatch. Even when an appointment was not found in 12 hours I asked if I could hire my own tech because it was 81 degrees in my house they said they only reimburse at their rate even though all tech calls are about $100. It took 2 days to get a new appointment and it was scheduled for the next day. I again called the tech and he informed me he owned the company and WOULD NOT BE COMING TO MY APPOINTMENT OR 7 OTHERS CHW SENT because there was no work order and he doesn't send his employees to jobs with no information. All CHW sent was our name, address and email address. It is now Sunday July 22 and still NO Tech and NO AIR. And it seems no resolution and I call constantly!!!
6 years ago
Reply from Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
Jana Littleton, CO
Don't waste your money!!! January 2019, we called in for an oven repair. It was a simple fix. Needed a new control board for an oven less that seven years old. I was told by a technician that they don't make control boards any longer. Five visits later-- in April, they had taken the existing control board tried to rebuild it twice (wouldn't work), and one of those times it sparked and blew out the control board and could have caused a serious fire. Filled the house with smoke. Lost all confidence in this company. I then decided to call the oven company. They told me, by law they have to have parts for seven years. I ordered the part, had it in a few days, called a technician from a local reputable company, it was fixed that week. This was almost FOUR MONTHS later!! This company would not pay for the service call. I asked for our money back. They gave us a fraction of the investment back. Please don't trust this company!
6 years ago
Reply from Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
Shelley Winn Buffalo, TX
I gave 1 star because there was not a choice for negative stars. This company is a scam and totally disreputable. On May 29, 2019 a fan blade on our A/C unit broke and damaged the condenser coils. Our claim was denied because they said the condenser coils were not covered, however the damage was done by the fan, which is covered. We filed a claim and were assigned a case manager and number. We were told we would receive a call from her. After several emails and phone messages to her with no response, I was able to talk to someone who assured me that I would receive a call from my case manager. This person did say only “normal wear and tear” was covered. I believe the fan blade breaking on its own is “normal wear and tear”. I shared that my husband is a 74 yr old Viet Nam veteran with PTSD who was recovering from a major back surgery at the time the A/C stopped working. To this date, 7 weeks later, we have received no contact from our case manager or anyone at Choice Home Warranty. Do your homework and read all the extremely negative reviews of this company. Please do not leave the insincere automated response.
6 years ago
Reply from Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
Patrick McKinney Excelsior, MN
BUYER BEWARE. The company's claims are obfuscations and its dealings with customers opaque and convoluted. CHW does not do as it says.
They could not find a technician in our area to fix an A/C unit that had failed. After nearly 24 hours, CHW was still unable to find a technician. During this process, communication with CHW was a complete black hole. We had to call them to find out what was happening. Ultimately, we had to source our own HVAC technician. The 15-minute claim of authorization is a fabrication, more like 6 to 7 hours. We were denied the claim and the fabricated excuse given was made from the information gleaned from 2 photographs and patently false. Our Tech advised CHW, over the phone, the unit was in very good condition, other than a shorted compressor. CHW determined that we had failed to maintain the A/C unit, a determination made from a single photo. A determination we find flabbergasting as we did maintenance in May 2019.
CHW uses a strategy of delay, delay, delay until you are in a situation where you must take ownership of the project yourself to get results and then conjure a denial, so they don't have to honor their policy.
Don't make this company your choice, it would be a mistake. The experience was completely unsatisfactory and a waste of money, both for the warranty and the value of our time.
6 years ago
Reply from Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
John C Bowie, MD
This company is not worth one penny! When looking for a home warranty company, please look somewhere else! CHW does not care about their clients. They only want your money each month. I've been with CHW for about a year, and I've had nothing but paying a monthly payment and a $60.00 co-pay when the tech arrives. CHW does not listen to the tech (which is one of their contractors), on what they found the problem to be. When the tech submits the issue(s), and a system must be replaced, CHW will deny the claim, and have you submit an appeal, only to tell you, it's your fault and the unit is not covered. Please, DO NOT go with CHW. They are a big rip-off. Customer Service is bad, Case Manager is Bad, and they will lie when they are signing you up. I would have given them all zero's if the system would allow me.
6 years ago
Reply from Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
Rob Mangold Springfield, IL
I purchased a home warranty that was in affect from 1/17/16 through 7/17/19. on July 11th of 2019, the air conditioning system began making a loud noise when it was running which vibrates the house. A claim was made that day to Choice Home Warranty. They did not find someone to take the job so we chose the option to hire our own HVAC professional and to be reimbursed for the cost. we contacted A service man and he agreed to look at it. we explained the process about the home warranty and gave him the claim number and information. He texted us after he looked at it and told us the blower fan was bad. He called Choice Home Warranty to explain the problem and they told him to go forward with the repair. He left us the invoice for $681 for parts and labor and we paid him. We then sent the invoice to the warranty company who is suppose to reimburse within 30 days. After this we received a denial email for the claim stating that excessive dirt on the blower motor caused the fan to go out of balance causing the problem. We then contacted the HVAC professional that did the repair to ask if this was true. He was very upset and said they were lying to get out of paying and that the problem was a bad bearing in the fan motor which caused the fan to go out of balance and it was very clean and there wasn’t any dirt. The Plumbing and Heating provided us a statement saying that the problem was due to a bad bearing and not excessive dirt. we filed an appeal with Choice Home Warranty and they were to assign a case manager within 24 hours.after 2 days someone contacted us and was rude and refused to answer the questions we submitted in writing. We believe this to be fraudulent activity and the warranty company is making up information to not pay a claim they authorized the HVAC professional to do. They also made up a reason that the service company has stated was a lie. We have filed a claim with the FDC and a complaint with the better business Bureau. Buyer beware!
6 years ago
Reply from Choice Home Warranty
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
Margaret B Smith Surprise, AZ
The worst customer service I have ever had. They don't cover A/C units like they say they do. In our state A/C units are used daily. Our compressor went out before the tech showed up they denied our claim. They said the unit was too old and not serviced properly. Tried to cancel service contract they won't answer phone and Email. Finally got it cancelled but they will not refund unused months. 7 months left on contract but they say no refunds period. This is a ripoff for sure. Asked to speak to manager was told she was manager and refused to let me speak to anyone else. Better business bureaus needs to investigate this business! I feel its a scam.
6 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 19th, 2019
Sue Piluso Cassville, NJ
choice was unable to get me a technician in my area a so I found my own technician, he diagnosed the problem called Choice and they agreed on the price and said they would send me a check within 30 days
6 years ago
Jason Kacar Woodbridge, VA
Our washing machine was making a horrible grinding sound and the whole tub filled with water for a small load of clothes. We called Choice Home Warranty, they sent someone and a few days later we received an email. Telling us that we exceeded the load weight and will NOT fix our washer! My husband has been trying to reach the our case manager Douglas Latham, of course there has not been any return calls or email. My husband has called everyday and is sent to voice mail every time, why be a manager if you ignore your customers??
Our washer has been out since July 10, 2019 and we have an 2.5 year which you know they go through clothes quick, plus 3 adults. I went to the laundromat to do 3 medium loads and a large load of towels, it cost $10. I had to haul wet clothes so I could use my dryer at home to avoid more cost.
How is that they determine that we exceed the load weight ? Are they living with us or have a hidden camera? That is just a escape goat to Not to uphold their obligations!!
What do we do now since no one will call us back? Pay for repairs out our pockets, then why have a home warranty company? Buy a new washer which we can't afford either!! What a huge disappointment and waste of money to have this company
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 19th, 2019
Ccrowe Macon, GA
This company is based out of New Jersey. I’m in the South. Have had 3 different company’s scheduled to come out for a simple belt for the dryer and 1 reason after another, it hasn’t happened. Not because of me. I’ve paid for warranty and been home to greet repairmen but it just ain’t happening. Company is not reliable. Out of nearly 3000 reviews, there are way too many dissatisfied customers. Negative reviews are almost evn with positive. Those are bad numbers. Guess I should have read more reviews. Says 5 star on its site. What a lie. I’m not happy and would never have bought this warranty had I known service was so extremely bad. Will look elsewhere. I work too hard for my money to cont throwing it away. Very shady business. Would not recommend in fact I would tell people to look elsewhere.
6 years ago
Phillip Fair Milton, FL
Save your money this company is a SCAM! I chose them based on a quick search which had them listed as #1 . I wanted to view the coverage before I purchased but was told that they could not show me what was covered until I bought the policy then he would email me a copy. Within a few minutes after receiving the agreement I very quickly discovered that they don't actually cover much of anything so I immediately called them back and canceled I received an email cancellation while I was still on the phone with them so I figured it's done. Nope they still processed the payment. That was July 9 2019 Today is July 15 and they still have not processed my refund. They are very quick to take your money but very slow to refund you and based on many of reviews I see here I'm not alone.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 15th, 2019
William Davoli Hardeeville, SC
This is a major scam! I filed a pool repair claim over two weeks ago. They have spoken with our pool company multiple times and have yet to approve the claim. Now in addition the the $700 repair, I will have to pay additional to shock the pool...plus 2-3 weeks or prime pool season has been lost. Every time I send a status update, I get their standard "pool tech needs to contact them" even though they have repeatedly been contacted. I am now paying the pool company direct, writing bad reviews wherever I can to keep others from being scammed and will see what I can get refunded by the company or file a fraud claim with Visa.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 15th, 2019
Mike D Niagara Falls, NY
My AC stopped working so I filed a claim. Technician came out and said my compressor was bad. I had to submit pictures online and they denied my claim because my “coil was dirty restricting airflow, causing my compressor to overheat because I didn’t maintain my unit.” I had to appeal my claim and they denied it again. While talking to my case manager, I let it be known that I had two separate documentations from professionals, one from two months ago and the other one from the technician that diagnosed my compressor problem, stating that my unit had no airflow restrictions. How can a company say what the cause of the problem was over a few pictures while I have two professionals reports confirming that airflow was not an issue? My AC unit is 25 years old. They do not take age into consideration, but if my unit wasn’t maintained, it never would have lasted that long. This company is an absolute joke.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 15th, 2019
Sevier
I have been with Choice Home Warranty for also 10-years and have had nothing but exceptional service from them. I have recommend a few people to purchase their service.,
6 years ago
Angry Atoka, TN
Called for service on a non functioning A/C. Technician showed up and filled Freon even though the propblem (and I described this to him) was with the condenser itself not functioning. He left, never came back and never called again. I called choice Hw every day over the course of a week and they continuously failed to get someone on site to fix the problem. My AC has not been functioning for over 3 weeks now with no action from choice.
Clearly choice likes to use the worst possible technicians rather than competent and skilled companies.
This is an awful organization with no management or customer service skills. Don’t waste your time or money. They are useless, incompetent, blubbering idiots.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience .
Our Consumer Advocate Department will contact you shortly to address your needs .
Regards,
Choice Home Warranty
Our Consumer Advocate Department will contact you shortly to address your needs .
Regards,
Choice Home Warranty
Jul. 15th, 2019
Ehab Saad Oviedo, FL
Save your money!! I made the mistake of buying a multi-year coverage after being pressured to do so by the sales person.
I have had coverage for over a year. Every time I open a claim, they find a reason to decline coverage. Over the years, I opened a claim for my stove, they found a reason not to cover it after the technician visit. In fact, the technician actually broke the stove while trying to troubleshoot the problem and CHW refused to fix what he broke. Another claim was for the air condition, this is also was rejected. I have a claim for my pool equipment (which is option coverage that I purchased), that one too was rejected. This is a SCUM. I strongly advise you to save your money and look elsewhere. Don't be fooled by the cheap coverage but you will get NOTHING in return.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 15th, 2019
Steve A College Station, TX
Had a 14-yr old air conditioner that quit cooling the home. Tech was promptly dispatched by CHW and diagnosed a leaking outdoor/condensing coil. Tech took pictures of the leak area and filed report to CHW. CHW immediately denied the claim stating that it doesn’t cover corrosion.
Many HVAC-related issues are related to leaking coils (indoor & outdoor)... especially after 14 years of normal use.
CHW was adamant that it would not cover a repair or replacement. I demanded and received a full refund for the policy... shame on me for trusting them.
Do yourself a favor and buy a different company’s HW policy.
Disappointed with the time wasted on this HW product.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Jul. 15th, 2019
Leo Battenhausen Milford, NJ
I read their reviews, and explored their services. I was impressed. However, their sales push was very pushy and high pressure. There was no end to how to get me to buy the longest term policy I could. Really didn't appreciate that.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experiencing as we will reach out to the Director of Sales in regards of this matter to reinforce our best practices among our representatives.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 15th, 2019
Shameka Williams Smyrna, GA
My mother suggested that I should get a home warranty, especially with me expecting my first child and needing to ensure that I could be able to have comfort in knowing that there is someone I could call on with issues around my condo.
Problem #1: The cost to have someone come out to visit if there is an issue.
The service fee my mom was told she would would pay was different from what they told me. We applied around the same time.
Problem #2: What they cover.
They really do not cover anything. I felt as if I was paying Choice a service fee that is really a finders fee. Meaning, I could have found the companies they are sending out on my own and paid them a service fee. Secondly, I because they do not cover anything, you end up having to pay the people who come out anyways to make any repairs.
Problem #3: Companies they send out do not care for Choice.
I knew it was time to get rid of this company for good when I had an issue with the tank above my water heater. The company they sent out was a good company. Per usual, the man comes back and tells me they do not cover this issue. Then he specifically told me, if I had went with two other companies he suggested, my issue would have been covered. I appreciated this honesty.
Problem #4: They never fix issues that they do cover.
My mother has an AC issue and she keeps paying a service fee for them to send out a company. These companies never fix the actual problem. Her AC stopped working after this last service call. How many times does she have to call before she gets her AC fixed or replaced properly over something they do cover?
Bottom line, off the recommendation of the person that visited my home, I am going to switch over to one of the two companies he recommended, as well as my mother. I even suggested this to my friends who were waiting to see if Choice was a good way to go. This was the worst mistake ever.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 15th, 2019
D. Duncan Barnesville, GA
I used my home warranty only once, and that was after having it for one year. I needed to have my air conditioning checked because it wasn't cooling as it should. It took CHW over one month to get a technician out to my home to check my a/c. Once the technician checked my unit he reported back to CHW the problem he found. CHW said that the problem the technician found was not covered under my contract. I appealed their decision and they have never responded to my appeal. I was told when I purchased my contract that I would have no worries about coverage of my unit. The problem with my unit was not to any fault of my own. But CHW refuses to cover the repairs. Consider your choice seriously before choosing CHW. Buyer Beware!
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not happy with the outcome of your claim.
Our Consumer Advocate will contact you directly to provide further assistance.
Our Consumer Advocate will contact you directly to provide further assistance.
Jul. 12th, 2019
Will Raleigh, NC
This company is a scam. BUYERS BEWARE!!!! They will not cover anything but continue to take your money every month. I was under contract with them and my ac unit went out. I live in North Carolina where summers are brutal. I called them and told them what the problem was and they said they would have there service technician come and charged $60 which is another scam. Found out that it could be a leak in the system and needed to have a leak test performed. I called in a tech from a company with a great reputation and he stated that there was a leak. I paid him $100 to perform the test and he talked to the home warranty claims department. Before he could get out of my driveway they sent an email denying my claim. When I called to cancel the service the manager on the line wanted to give a free month of service that is not what I needed I need my AC fixed. I payed $50 per month and I feel like I was scammed all along. Shady business practices and con artists. Please save your money and pay for your own expenses when things break down. It’s sad when you purchase a service thinking it will give you a piece of mind but all it gives you are nightmares, headaches, and empty pockets. DO NOT PURCHASE! Choice Home Warranty is truly a SCAM!!
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 10th, 2019
Teresa north Mansfield, TX
1 star. Because I cannot do less. Choice will 24 hour you into next week. My claim started june 30 for my dishwasher and I am still washing dishes by hand July 9th and counting. The service provider cancelled I appt and when they came the guy did not speak English so he kept handing me his phone to talk to someone. Another 24 hour rec email stating they would replace and sending me to a case mgr another more than24 hour thru holuday and we called again. Then we called choice to report case mgr neglect to return our call and another 24 hour began. More problems but my husband has already written that review. Still washing dishes by hand.
6 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 11th, 2019
Mari Family Orlando, FL
If I can give this company 100 !!! One star reviews I would. We purchased a home warranty to cover our home. We happened to have an issue with our washing machine exactly 31 days after we signed up. We paid for 2 full months and received a claim number and assigned a service technician that came to the house, his service fee was $60 l. We paid him and once the warranty company was notified that it was an expensive repair they told us we are denied coverage. They took our money on time and the technician took $60 , they left us out of $168 and a washing machine that needs a repair. Anyone that is considering this company please stay away!!! You will be wasting your money. When we appealed we were directed to a representative that took a week to get back to us and she was very rude and unprofessional. I will always make sure everyone knows the truth about this scam!!!!!!!!
6 years ago
Reply from Choice Home Warranty
customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Regards,
Choice Home Warranty
Jul. 11th, 2019
Marty Mansfield, TX
1 star only because I cant give less Choice wants to give me substantially less than I paid for my dish washer in the form of a check now for the fun part they want me to do the shopping and the installation of the dish washer when they clearly say it is there sole responsibility to arrange for a service provider to repair or replace the appliance and they refer you back to section F line 16 buyer beware of this one
Sure am glad I have prepaid legal because that is the road I am headed down if I where you I would look else where for service this is the second bad experience with them and will be my last contract with choice
6 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 11th, 2019
Emery Butler III Canton, OH
I PURCHASED THIS HOME WARRANTY LAST YEAR. I SEEN THAT THEY WERE CHEAPER THAN THE WARRANTY COMPANY THAT I WAS USING. MY AC WENT OUT AND I CALLED TO MAKE A CLAIM ON 6-30-2019. I DID NOT SEE ANYONE UNTIL 7-8-2019. ( I UNDERSTAND IT IS SUMMER AND THERE ARE ALOT OF AC ISSUES SO I DID NOT MAKE AN ISSUE OF IT ). THE TECHNICIAN THAT CAME OUT WAS PROFFESSIONAL. HE WENT THROUGH THE UNIT AND DETERMINED THAT THE COMPRESSOR WENT OUT AND THE COMPASSATOR WENT OUT. HE ALSO TOLD ME THAT THERE WAS A CRACK IN THE FAN BLADES. I ASKED HIM HOW DOES THAT HAPPEN AND HE SAID IT HAPPENS ALL THE TIME WITH THESE OLD UNITS. CHOICE SENT ME AN EMAIL DENYING MY CLAIM BECAUSE IT WAS NOT DUE TO NORMAL WEAR AND TEAR. BECAUSE THE FAN BLADE WAS CRACKED IT WAS MY FAULT. I CALLED AND TRIED TO EXPLAIN THAT THE AC UNIT IS TOTALLY ENCLOSED IN A METAL CAGE AND IS TOTALLY PROTECTED. I HAD THIS SERVICE FOR OVER A YEAR (SO IT IS NOT A PRE EXISTING CONDITION ) BEFORE I MADE A CLAIM. THIS IS VERY DISAPPOINTING. I AM CONSIDERING CALLING THE BBC AND THE OHIO AG. FROM ALL OF THE REVIEWS THAT I AM SEEING ON HERE THIS COULD BE A GOOD START TO A CLASS ACTION LAWSUIT. I ASKED TO SPEAK TO A SUPERVISOR AND WAS DENIED. THE PERSON I SPOKE TO SAID THAT HE WAS GETTING READY TO GET OFF OF WORK AND NO ONE WAS AVAILABLE. I STATED THAT I WOULD WAIT AND STILL NO. BAD SERVICE............ALSO I HAD TO GIVE ONE STAR BEFORE I COULD SUBMIT THIS REVIEW. THIS IS A NO STAR SERVICE
6 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 9th, 2019
Les Dones East Hartford, CT
Choice home warranty doesn't care about their customers. I filed a claim for my refrigerator ice maker that isn't making ice. It was clear that the request is that the ice maker isn't working, but they sent someone anyways even though thier policy states that they do not cover ice makers. Called customer service to ask why someone was sent to my home if the item I'm asking about isn't covered and they stated that it was written up as the refrigerator not cooling which wasn't the problem. I requested that I get refunded the service charge since they aren't going to fix the icemaker. I was transferred to a manager and the manager wasn't helpful at all. She reiterated the policy doesn't cover the ice-makers (which it's not my dispute) I can't fathom the fact that someone was sent out to my home when Choice Home Warranty knows they do not cover the repair requested. I told the manager is spoke to that she didn't care for her customer and I wanted to cancel my account. With no hesitation. I also told her I'm filing a complaint with the BBB and she also stated that the BBB won't help because they know their policies.
Guess your business is so big that the loss of one customer is of no consequece.
6 years ago
Reply from Choice Home Warranty
Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Jul. 9th, 2019
Milton anderson Timmonsville, SC
Do not ever get Home Choice Home warranty.. They will not send anyone to fix you stuff because no technicians want to do business with them. I've been left without air conditioning for 5days in this heat wave and no one has showed up yet. They told me to get my technician to repair it and when he came we couldn't get them on phone to approve claim. He finally got them later in day for them to demand all kind of unneeded stuff . I was to pay tech because he said he wasn't dealing with them . So now I still have no air conditioning and he's not calling them again to wait on response because there phone service sucks also.You will be on hold for over a hour and get nothing done. I've told them to send there tech out here today or I was filing lawsuit .. Do not make the mistake of giving Home Choice your money because they are sorry and want fix anything.. Home Choice is the worst Home warranty any one could have get American Home Shield .. All the tech say there better about keeping there word on fixing your repairs...Home Choice SUCKS.....thx
6 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 9th, 2019
Robert Poe Fort Worth, TX
Salesman very easy to work with. This is my first contact with Choice warranty. The price is good waiting on first service call to see how good the service is.
6 years ago
JOHANNE JOHNSON Crown Point, IN
it took a month and they denied my fridge claim stating lack of routine maintenance. sears said the fridge was 12 years old and the condenser usually go bad between 10-12 years. i appealed and they did not budge. they pay small claims for things you can replace on your own. big ticket items like fridge, they refuse to replace. they are not worth the money. very bad customer service. I am in the process of filling a complaint with the BBB. once a month my appliances are pulled out and the area behind and under is vacuumed and mopped. are they saying i should unscrew the back of the fridge and vacuum dust and dirt that may have gotten there? they are ridiculous! the whole process is nothing but headaches.
6 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 9th, 2019
Veronica Lothian, MD
I switched to choice because they offered a lower price & lower trade fee than my former warranty company. Wrong move. Ever heard of the saying...you get what you pay for. I put in a claim. Was denied. Appealed and no response from the company. I reached out to Choice 15+ times. Tried to get a supervisor to call me to discuss the appeal no response. I finally gave up and called to cancel my policy and get a refund for the $ I paid upfront. Quick to take your $ but very slow to credit your account once you cancel. After talking about my experience with others, I found others who had similar problems with Choice . This company is possible one of the worst companies that I have ever dealt with. Long story short...try another company and save yourself from unneeded headaches.
6 years ago
Reply from Choice Home Warranty
We thank you for your feedback, as we regret losing you as our customer all cases are handled within the guidelines of our agreement . We take call customer feedback and utilize it towards enhancing our business .
Best Regards,
Choice Home Warranty
Best Regards,
Choice Home Warranty
Jul. 9th, 2019
Daniel H Lithonia, GA
I had a technician come by to repair a running toilet and repair a shutoff valve below. From the moment he arrived, his attitude was “have you read and reviewed your CHW policy.” Needless to say his actions showed he wasn’t willing to work or do any repairs. One of the reasons I hate late day appointments, they’re tired and hot. To make a long story short, he replaced a fill valve, that I could have done, a lot cheaper than a $75 service fee. Tried to tell me he would ha e to break into the wall to replace the cutoff switch, which was a lie. I pointed out to him that he could merely replace the valve part which stood out from the wall. His excuse was, “that’s only if I have one that matches the same grooves.” He was more than willing to sell me things I didn’t ask for or need. This morning my wife spoke about an issue with the refrigerator, I’ll place a call to CHW, if the technician who responds can’t help, I’m done with them. Paying a monthly fee and for service calls isn’t what I call a warranty, more like bait and switch. Lastly, they’re so nice on the phone trying to sell a warranty after that, it’s rudeness on steroids.
6 years ago
Reply from Choice Home Warranty
Thank you for your feed+back a represnative from our Consumer Advocate Department will be contacting you shortly .
Jul. 5th, 2019
Sara Springfield, MO
I did not have a very good experience with the sales side of Choice today when purchasing my home warranty. The salesman I spoke with was extremely pushy and continued offering longer services for more money even after I had very directly stated I was not interested. It seemed like he was only worried about the sale and not so much the actual customer service.
6 years ago
Reply from Choice Home Warranty
We regret to hear of your expereince as we take all feedback seriously. We have forwared you feedback to the Director of Sales in efforts to enhance the quality of our services.
Jul. 5th, 2019
Brandon Woodman Powder Springs, GA
Worst company ever. Wouldn’t cover my A/C unit. Said that the coil was rusted even though I had 3 technicians tell me it wasn’t. It was normal wear and tear and I even sent in pictures after paying a contractor $600 to remove it just to get the pictures Choice requested. Case manager Allison S. was terrible. Would literally go 5 days without answering the phone or calling back. I was without air for 3 weeks because she took so long to return calls/emails. And then I still had to pay $4000 to fix it. I’ve consulted a lawyer and he says I have a case since I have all of my maintenance records showing the unit was serviced and in good working order every 6 months. Lawyer is also looking into class action against them.
6 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 8th, 2019
Jasmine B Gretna, LA
I've been a loyal customer for almost 5 years now. Called them out about 6 times. Only one claim was *covered* for repair. Twice we've called about our air conditioning unit. The first time it needed some freon. This second time around, in New Orleans's 100°+ weather, they denied the claim because they don't cover corrosion of coiling. We have a leak coming from the bathroom. They approved for a plumber to cut three big holes in our living room wall but once they received the diagnoses, they denied the repair stating they don't cover bath tub drain mechanisms. So now we have these big holes in the wall with absolutely nothing to show for it. The $2500 hundred we've paid them for basically nothing over the past 5 years, plus the $60 we have to pay the very unprofessional technicians they send out is totally a waste of money. Don't waste your time or money with these people. Definitely NOT WORTH IT.
6 years ago
Reply from Choice Home Warranty
Thank you for your feedback a represnative from our Consumer Advocate Department will contact you shortly .
Jul. 5th, 2019
Peter Anderson Thornton, PA
We have been having repeated issues with our air conditioner for weeks now, starting with a freon leak. This was repaired by the first contractor that they sent out. Shortly after the blower motor in the unit blew, and a second contractor was sent. I was told that the old motor was the "wrong size" so a replacement would not be covered. I paid the contractor $560 cash to put a new blower motor in. Upon installing they could not get the unit to cool, telling me that it was out of freon. That resulted in the first contractor coming back, only to tell me that the unit was full of freon as he had left it. Upon his return (5th visit between the two), he found that the other guys had left the heat pump unit in the attic open when the changed the motor, making cooling impossible. On top of that, the didn't take the side panel off to do the work - they simply removed a couple of screws and bent the sheet metal over the top, then left it that way when they were done. Additionally, they screwed up the wiring to the thermostat, and lord knows where else, so that a trace needed to be completed to repair. Choice denied the claim for the wire tracing, despite the fact that the contractor THEY sent messed it up. Finally, the unit blew again and could not be started up. Diagnosis was an electrical issue (short to ground) that fried the system. Choice is denying the claim to replace the A/C, stating that such an electrical issue is not covered. Apparently they take no responsibility for sending an incompetent contractor that provably screwed up the wiring to the unit, stating that it can't be proven that they were the ones that caused the electrical issue that friend it for good. Apparently A/C units that work just fine for 5 1/2 years plus can suddenly just short to ground out of the blue, with no connection whatsoever to a bad contractor that messes up wiring so badly that another one needs to fix. This company will cover your small issues, but the second a significant issue arises they will deny your claim for any and every reason that they can think up. It's a complete scam - robbery justified by contractual fine print. Stay away.
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback Mr. Anderson.
Aug. 24th, 2018
Eugene Ellis Fayetteville, NC
My HVAC AC unit has had a leak over several contracts with Choice Home Warranty and they have never fixed it. They put dye in the system and never could find the source of the leak. The solution is to put refrigerant in the unit which will most likely leak out sooner than later. Now my coils are rusted over from working hard with low refrigerant in it now it's my fault. How? My house isn't even 10 years old. I file multiple claims under my current contract for my HVAC which resulted in my unit being serviced over five times in the last year and the main issue was never resolved. I even file a grievance against the company they outsourced to come fix my AC unit yet they still sent the same company. Under my current claim I requested a different company and finally I got one. They identified the problem that I already knew (the leak), now because of the coails rusted over they don't want to cover it. I've had HVAC service claims from Choice Home Warranty come out over five times in the last year and probably 10 times in the last 3 years. I never felt more disrespected in my life.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
Jul. 3rd, 2019
Joy Scottsdale, AZ
I researched before I selected my warranty company. I called on a hot water heater problem and the labor they contracted with assessed the problem and I was told it was covered, then I was told it was not covered. The technician said that he replaced the elements in my hot water heater, but he never did. I was told there was a leak, but there wasn't. I don't know if Choice has the questionable business practices or the technicians they hire have the questionable business practices. Or, they work together. I have learned that home warranties aren't worth it. The claims will just be denied and the technicians will pad the bill to get more from the warranty companies it's a vicious circle of deception for the consumer. Don't get trapped. Save the money and just pay for the repairs when they come up.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jul. 2nd, 2019
