Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Annmarie Harris Little Rock, AR

Staff is rude and not very helpful . They take too long with getting things done but always on time to collect your money.

3 years ago

check_circle

Verified Customer

star star star star star

William Hebert Norcross, GA

I like the website and user interface. Actions and other information are easy to follow.

3 years ago

check_circle

Verified Customer

star star star star star

Jeff Henderson, NV

Got quick response. The technician made sure part was covered before installing. I like that.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Ruskin, FL

It has been an absolutely horrible experience. CHW does not do what they say and try to get out of taking care of what they know is not right. The excuse they are using to get out of the claim doesn’t even make sense.

3 years ago

check_circle

Verified Customer

star star star star star

Chad Stonewall, LA

Two Red Ranch was great. Kevin, our repairman, offered prompt and efficient service!

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronald Brigham Oakhurst, CA

I would rate “0” zero, but it was not an option. It took 8 Weeks to settle my claim on my dryer. No urgency by Choice Warranty at all. HORRIBLE CUSTOMER SERVICE, ABSOLUTELY HORRIBLE.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James Wilson

C H won’t do what their warranty says. I have never dealt with anyone like them. The repairman and I called at least 6 times for approval. C. H. Never gave a reason for not approving the leaky evaporator repair

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Mari Moon Hurst, TX

Don’t cover all you’re suppose to. Half of workers that have come, I’d never hire. You don’t research who you send

3 years ago

check_circle

Verified Customer

star star star star star

Gary St. George, UT

Tech was on time, fast and thorough. He had disposer replaced in no more than 20 minutes. Thanks

3 years ago

check_circle

Verified Customer

star star star star star

Alexander Palm Desert, CA

I filed a claim and then found i did not need it and the whole process went very smoothly.

3 years ago

check_circle

Verified Customer

star star star star star

Janis Carder Canyon, Texas

Loved this company. They answered all my questions and were so helpful to fix my problem

3 years ago Edited August 30, 2026

check_circle

Verified Customer

star star star star star

christine mouannes Escondido, CA

The technician was very responsive. He came right away and fixed the problem. Thank you.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Linda Gray

Job not co.pleted. Nov 1st appointment 7-11am no call no show and phone voicemail not returned. Today appointment listed for 8-4 my whole day to see if anyo.e shows.

3 years ago Edited November 8, 2025

check_circle

Verified Customer

star star star star_border star_border

Virginia Phoenix, AZ

Typically quick response to inquiry for repair. Replacement policy questionable. Some service companies are excellent..some sub par

3 years ago

check_circle

Verified Customer

star star star star star

Matt Coble Amarillo, TX

Like : ease of setting up appointment on line Dislike : filling out reviews :-)

3 years ago

check_circle

Verified Customer

star star star star star

Orlander Alexandria, VA

I liked that the company took responsibility for not responding as quickly as they advertised.

3 years ago

check_circle

Verified Customer

star star star star star

Lovie Denver, CO

The organization has excellent customer service and get the techs out in good time

3 years ago

check_circle

Verified Customer

star star star star star

Tom Adamsville, AL

I have had to ise them on several occasions, and have not had a single problem with them

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nk Longview, TX

Last call about condensation on a/c pipe overflow man that came said it was a plumbing problem and just put in some little piece of pvc that did nothing and I had to pay him $85 fir his trip to my home.

3 years ago

check_circle

Verified Customer

star star star star star

Denise Atlanta, GA

Timely responsiveness to requests. Courteous staff. Knowledgeable team of repair contractors.

3 years ago

check_circle

Verified Customer

star star star star star

Merle Ashburn, VA

It is very easy to file a claim. I have always had a service company assigned within 24 hours.

3 years ago

check_circle

Verified Customer

star star star star star

Al Snellville, GA

Whenever I call for claim, I get a quick response. Then, the service is scheduled within 24 hrs.

3 years ago

check_circle

Verified Customer

star star star star star_border

Vijay Orlando, FL

Service was scheduled in a timely manner. The technician that arrived was thorough and efficient with his work.

3 years ago

check_circle

Verified Customer

star star star star star

Dwight

Great customer care service. The technicians are very knowledgeable about the company's policies.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ali P

Disappointed overall. Poor contractors. Bad service. I have had multiple contractors come for the same job and one fixed the issue the others did not.

3 years ago

check_circle

Verified Customer

star star star star star_border

Tom Edwards Chattanooga, TN

The first contractor selected failed to show up twice but the second one was prompt, courteous and professional.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Phyllis New Orleans, LA

I work with my supervisor today over am awful electrical matter. Second time incompetent electrician.no help from resolve so I paid to have it done too 5 minutes. I am looking at other companies

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ricki Branson, MO

Made a claim - heard nothing. Had to chase the situation up - then told the claim had been denied. Have had to dispute this so I can talk to a supervisor. If this is your companies idea of good service???

3 years ago

check_circle

Verified Customer

star star star star star

Heidi Sun City, AZ

They listened & replied very quickly. I got the issue in my home fixed very quickly as well.

3 years ago

check_circle

Verified Customer

star star star star star

Alfonso Albuquerque, NM

Fast response and repairs. Professional service and explained issues as repaid were gone.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Susan Cocoa, FL

Denied claims without good reason. The standard answer was the damage was not normal wear and tear. We didn't take a sledgehammer to the dishwasher, the heating element melted. Takes too long to get a repairman out.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Beverley Alachua, FL

This company has not followed through with my claims. I have requested my $1800 back for my contract. They have not responded to that request. i would not recommend them to anyone!

3 years ago

check_circle

Verified Customer

star star star star star

Kevin Dlugasch Jasper, GA

So far, so good. Two callouts, both techs responded and completed the work quickly.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Satya

I had tough time when my A/C was down in the middle of the summer. I had almost five weeks, and they could not get it fixed. Primarily I took home warranty to cover the HVAC and some of my other appliances in the kitchen.

3 years ago

check_circle

Verified Customer

star star star star star

Evelyn

I've used it twice now and no issues. No issues filing the claim, no issues with any of the techs.

3 years ago

check_circle

Verified Customer

star star star star star

Jeffrey

I'm just generally happy. I used them once and so far they've been good, just very responsive.

3 years ago

check_circle

Verified Customer

star star star star star

Madeleine

They were very cooperative with what I needed in order to get my appliance serviced.

3 years ago

check_circle

Verified Customer

star star star star star

Wanda

Each time I've called in, I've had no problem getting scheduled. It's usually a quick turnaround.

3 years ago

check_circle

Verified Customer

star star star star star

Oscar

My sink was clogged. I went to the website and filed a claim. They were here the next day.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

David

I've had an air conditioner that's been down since June 30th and I've finally got a guy coming out to look at it tomorrow.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tanka

When there is something wrong, if we call them they will say we will call you back tomorrow. If you keep on calling, they say tomorrow, tomorrow, and they are not calling back.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Charles

This past winter, my heating unit went out and we had no heat from January to around April to warm up and I just had a bad experience.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Johnell

They weren't able to resolve my issues. I needed to use it like a week or two ago. Make sure you actually read all the details, there's always going to be something that they're not going to cover.

3 years ago

check_circle

Verified Customer

star star star star star

Steven

I like a choice. I've been with them for a long time. Its good service and everything is perfect.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Patricia

It seems like every time I use my warranty my cost goes up for the year. There is a language barrier with the people that you call and talk to.

3 years ago

check_circle

Verified Customer

star star star star star

Arthur Williams Plano, TX

Ease of filing request and turnaround of the vendor used to address issue on service request.

3 years ago

check_circle

Verified Customer

star star star star star

Ping Jones Phoenix, AZ

Base in my experience, I am a satisfied customer. The repair guy was fast and knowledgeable.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Forest Boardman, OR

My AC was out and it was 86 degrees in my house. The soonest they could have a technician come to check it was two weeks. I just paid for it myself.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary Merritt Island, FL

I cancelled my policy this week because all my claims were being denied. What’s the point of having your warranty plan if I pay you monthly, each tech visit and the someone to really do the repair!?? Ridiculous!

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Steve Moffett Cookeville, TN

The hassle to get the reason I called across due to speaking to a person with little comprehension of the english language and being unable to clearly understand the representative.

3 years ago

Choice Home Warranty Reviews