Choice Home Warranty Reviews

My experience with choice home warranty has been very poor. They want to replace rather than repair anything. When they do replace, it IS NOT with the same product that you have. They give you a settlement that is dated at contractors base cost. Which means they gave me $600 for a convection oven, cannot touch a new one for $1200. And you are locked into an E gift card from lowes. No shopping around. We had our faucet replaced. They would have given us $45 for a new one, the one we had was $200 new. The contractor worked with me to get a close comparison put back in. The contractor that came out was awesome.

Filed a claim for air conditioner not working. The first three companies all canceled their appointments, The fourth a good company checked the system and discovered no freon in system. Chris P with Eco Mech sent an email to claims dept explaining the system is 25 years old with no parts availability, The claims dept instructed Mr. Parker to find the leak with pictures. The nitergen to find leak $150.00. If repaired the cost of R22 refringent full load 33# is $1,450.00. I discussed with claims and claims dept told me they would not pay for the two items. I have no air and looks like Choice Home Warranty does not care. and do not intend to help repair or replace the unit.

I have had better service! But the techninian that came out was super he did a very good job on the a/c and gave very good information on your company which saved me from changing companys!

First fay plumber came out and looked at it said there was a leak day 2 the plumber cut a hole in my wall found a leak had to wait for approval currently cannot use the upstairs sink and I am looking at a hole in the wall of my newly renovated house. I wonder when it will all be dome and what about the hole in my wall. I paid for 3 years in advance I am now wondering if I made a m mistake

It sometimes takes too long to get assistance my air conditioner is out and it will take 3 days for them to get here and the company that had service my system is wanting to fix tomorrow.

I contacted Choice Warranty and recieved and appointment with a contractor the same day. The contractor was friendly and arrived on time and did excellent work.

I paid my premium and went 10 months before needing to make a claim. My A/C is not cooling. I filed a claim on Monday and CHW sent a guy out to look at it on Wednesday morning. He said I needed freon but needed CHO’s authorization to do the work. He said someone would be in touch with me later that day or the next day. That was over 48 hours ago and I have heard nothing. Adding freon is about the least expensive thing an A/C can possibly need and they can't even do that without making a federal case out of it. And to make matters worse, no one comes to do the work and no one calls me to explain why or when they might come. When I went onto their website to make the claim, I was immediately asked if I wanted to renew. I clicked yes (because I did not yet know how difficult it was going to be to get my A/C serviced). To make matters worse, CHO went ahead and drafted $540 from my account even though my current policy doesn't expire for over two months! Needless to say, I will be looking for another home warranty company and requesting a refund of next year’s premium.

The experience with the air conditioner failure was good! The technician sent was really good and professional. The experience with the ceiling fan is bad. Nothing has been done and it was reported before the a/c issue.

had CHW over 1.5 years. My washer started leaking & after 5 times out to repair it and multiple times of paying the 65.00 repair fee, (w/ monthly fees, repair fee, could have bought new washer.) also had dishwasher repair, lost part twice, & when it came was wrong part, Then would not replace dishwasher stated part not covered after Senior tech with over 25 years exp ordered it, and said it was a functional part, so I cancelled my policy thinking my washer was finally fixed after 5 different parts, then 40 days pass and washer leaked, called back, told had to get new policy, wait 30 days to file claim, filed claim then denied it for existing issue (which they never fixed in year half of having them but now deny my claim.) If i lied and said it just started leaking they would send out a guy who then would guess again and I would be paying them to not replace it but put a bandaide on it guessing what it might be and not know they did all of that from my past policy so I cancelled my policy again and said I would write a review so everyone knows how they operate, Also, my esclated claim took 2 weeks, and I called my assigned person which stated you dont have to wait in the queue and for faster service call her, I called 5 times and left message which states it will be answered in the order she receives calls, Well Monday, Wednesday, Thursday, Friday, left messages, (must have many claims to call cuz she certainly never attempted to call or answer my emails prior to my 2 wk apt scheduled, (so much for faster service and avoiding a que to not wait.) On my call it was another person who called and not the person assigned who did nothing to help, just said unfortantley because it was pre-existing my claim cant be filed, even though their company was the ones I had the pre existing claims with. UNBELIEVABLE. IF this is how you want to waste your money then by all means pay them for horrible warranty coverage. I am upset and sorry i wasted my valuable time and money to not have my washer fixed or replaced by them at all for almost 2 years of having the and signing back up as told by rep to get my washer covered to then not have it covered again. I had to select a rating so it would be a 0 start if i didnt have to select one.

I guess I should of read the fine print. I found myself paying an addition fee after paying you a monthly fee. I could have hire a local person and paid them my local fee plus the monthly fee that I had to pay Home Warranty.

Choose home warranty the best warranty you can ever get customer service great Technicians are the best Overall Experience with home warranty gets a 10 from me

They are prompt to contact you as soon as you file a claim and set up an apt with someone quickly you do not wait weeks like you do with some companies

Really awful. We were purchasing a new house, and we needed to pick a home warranty company. I called around, and chose Choice Home Warranty because I was told that I could hire my own service people. Bottom Line: While it is technically true that, after much haggling, you can hire your own service people, you will have trouble being reimbursed. Especially if you have multiple issues to be fixed. I ended up being re-imbursed for less than half of my costs. Details, if you want them: Their website only allows you to open claims for which you will receive (or not ever receive) one of their repair people (not of your own choosing). I opened a claim on the website, and they said they were sending someone. The person never arrived though we had waited at home for him. I called the phone number of the repair person that CHW had provided to me, and he said "I don't do work for CHW ... I had considered it, but never actually signed up." Wow. So, they said they were sending someone else. That person was supposed to arrive 5 or 6 different times, and each time we waited for him. Never showed. Another technician was scheduled, with same results. Finally, I updated the case, and asked "How do I get my own plumber"? And, finally, they opened a new, magical kind of ticket where my plumber had to submit his findings and get approval of his repairs. We did all of that. It seemed really mysterious to my plumber, and I warn you that your plumber needs to be tech savvy and patient. My claim was for 3 problems. I got reimbursed for the first 2 repairs. But, for the 3rd repair which was much more expensive ... well, it took longer to be repaired. And, meanwhile, my plumber gave me an invoice for the first 2 repairs, which I submitted to CHW. They paid that, and closed the open ticket that I had with them. Hmmm. I no longer have a ticket. I asked, at that time: How do I get reimbursed for the 3rd item? They said, Open a new Ticket. Later, after gathering the invoices I needed, I did open a new ticket for reimbursement. I didn't get reimbursed. Why? They weren't clear. First, they said, in writing, that it is because I hired my own plumber and didn't get approval for the repairs. But, that isn't true. I had the approval on the claim that they closed. I asked for a manager to call me, and he couldn't clearly tell me why I wasn't getting reimbursed, but he stated firmly that I'm not getting reimbursed. (They didn't even know the cost of the repair. It could be $10 or $10,000. But it is denied. Actually, it was $1,300.) Why was it denied? The manager said that basically, I waited too long after the previous claim was closed to open the new claim asking for reimbursement of the 3rd item. However, he didn't say how long is too long. I repeated that reason back to him on the phone, and he said: "Well, I'm not saying that for sure ...." What? So, it seems they have secret rules about what you must do to get reimbursed. These don't seem to be documented anywhere. I was "too late opening the new claim" after they closed my original claim after they had paid for 2 out of the 3 repairs on the claim. If you use them, good luck. Tread carefully. I will never again use Choice Home Warranty. The entire experience was really a lot of trouble, even when I did get reimbursed. If you have a job, you don't have time to mess with them.

This is the worst Home Warrenty company I’ve ever dealt with. We had a plumbing claim a few months ago and they said they could not find anyone in our area to come out. There are thousands of plumbers in this area. Now we have a dishwasher claim being denied due to abuse. How do you abuse a dishwasher? Your agent said the technician told him that. I talked to the technician and he said he NEVER said that. He said it was normal wear and tear. Your agent lied to me to deny the claim. I am going to try to get this elevated to someone else. The only guarantee is that you will take my money and deny all claims.

He did a good job finding out the problem. He has to order the part and come back. He was very professional. He clean up after his self. I would diffidently use him again.