Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Osarieme Enabulele Piscataway, NJ

Carlos worked diligently to provide us with all the necessary information! He made sure we were taken care of!

9 months ago

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Serra Archer

Technician was friendly and knowledgeable about the issue we were having and got our furnace up and running again.

9 months ago

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Triston Spencer

I have a washer machine that stopped working in January. After three visits from the repairman, and wrong parts being ordered. I still have a nonworking washing machine. It is March 4, 2024. My next appointment is on March 15, 2024 and no new parts have been ordered. I cant wait to hear the excuses.

9 months ago Edited March 6, 2024

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James Johnson Albany, OR

First time I used your service. Can rate this better or worse after my experience is finished. Just put in a claim and have not heard from anyone yet.

9 months ago

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J Silk

While it take a while for them to find me a plumber, we he did arrive he was puncual and knowledgeable.

9 months ago

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Mary

Had a problem with our dishwasher and they said that it needed replaced. So the amount of money for the replacement didn’t even cover the lowest cost of a new dishwasher. It also took almost a month to get the e-gift card.

9 months ago

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Zora Moreno Valley, CA

I just signed up so far a great experience very kind answered all my questions and was very courteous.

9 months ago

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Jerome T Waterloo, IL

Very quick to say u can find your own technician because very few want to work with them. Common comment is they are terrible to work with. What technician wants to come out, take pictures, upload photos and wait for approval to proceed. I wasted $ for a 5 year plan and its been terrible

9 months ago

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Robert Licata La Quinta, CA

Excellent service/sales advisor. Honest and straightforward and followed through with all he said he would do.

9 months ago

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Gerard Adore Rockville, MD

It took a while to get a service call, but it fixed the issue at the end of the day. I think get contractors on Choice's network is an issue.

9 months ago

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Ron Everdij

Last 3 calls were excellent , don’t like the fine print where high end appliances are not covered for replacement if they can’t be fixed . Too many fine prints !

9 months ago

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Valerie A. Jones Leland, NC

Too many issues with getting things done. Also they don't tell you what they will pay for a appliance, you go out to buy one and Choice only pays a fraction.

9 months ago

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Kim Coffee Gainesville, FL

The Agent was very knowledgeable and informing. He was extremely helpful in providing a Plan that addresses our needs.

9 months ago

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B Red Dallas, TX

I've paid $65 four times only to find out my home issue wasn't covered by the complete warranty I've purchased. Why pay the money for a warranty. The technician sent out for my garage issue was wonderful but he is independent of Choice Home Warranty.

9 months ago

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ed m zehnder Ashburn, VA

The response was prompt, fast. the technician responded within a day. He was very knowledgeable and professional

9 months ago

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Raul Vinas Oakland, CA

Good customer service experience Put a claim on My Heater Furnace And was fixed in less than a week 🙌

9 months ago

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Shenier Bledsoe Saint Joseph, MI

Misty D was extremely rude! She advised that she was monotone but she was just unpleasant. She even refused to escalate the call to management and claimed that her manager doesn’t speak with customers; which may be the problem. She may feel she can be rude without any accountability.

9 months ago

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yasser asmar Miami, FL

Filed a claim online. Had to wait one week for an appointment. Called the plumber today. And told had to pay service fee before scheduled appointment. It’s been over a week and I still don’t have an appointment. Choice warranty wrote payment was upon arrival of technician and gave me an appointment date that did not exist.

9 months ago

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Steven McClintock

They knew the information well, the price was right, and it covered the things I was concerned about

9 months ago

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Chambers

The Choice representative that waited on me made sure I understood everything and rep spoke to me professionally.

9 months ago

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ocal32 San Antonio, TX

The tech was not the problem.. The problem was being misled about having my claim covered, only to have it rejected and have wasted a whole day of work, and time only to waste $155 on past due fees, and $85 for the Tech fee just to tell us it was denied.

9 months ago

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Peggy Ring Sinton, TX

I feel the payoff to replace my refrigerator is too low. I don’t like that the payout is coming in the form of a gift card to Lowe’s. It restricts my purchasing power and timeline.

9 months ago

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Barbara Bulava

Sears technician has been here three times and our refrigerator/freezer is still not running and maintaining acceptable temperatures. What do we do now? Barbara Bulava

9 months ago

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Toby Richards Salisbury, NC

They are always good at finding repair people within a reasonable time. Also the call in request is easy to use.

9 months ago

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Tuffy Baum South Jordan, UT

Prompt response and vendor selected Luxor Heating was on time, made furnace repair and was very professional.

9 months ago

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Phil Pacific McKinney, TX

The repair company did a great job and was friend. But he had to wait for 1 hour for approval from Choice which inconvenience him and my family.

9 months ago

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Lonnie Goodman Hennessey, OK

They have always taken care of the problems that we have around the house. I Recommend Choice Home Warranty.

10 months ago

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Kathy Layton Mesa, AZ

I appreciate them finding a probider so quickly. Unfortunately the provider didn’t show up for three of the scheduled appointments.

10 months ago

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La Mounz

Paid extra for roof coverage and they wouldn’t cover a what was repaired so I still had to pay $500 out of my own pocket and the representative who canceled my policy was no help whatsoever so I will now get another company, don’t recommend them at all.

10 months ago

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Randy

Every time that we needed assistance, it was delivered very quickly. Most of the professionals did a great job.

10 months ago Edited April 10, 2024

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Edford Luckey Schertz, TX

My claim to get my Refrigerator repaired was turned in 2 days ago and I get a reply saying the appointment is set for 16 January 2024! That's bullshit and if I wouldn't have paid for the full 3 years in full I would drop you ASAP!

10 months ago

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Cassandra Rickard North Las Vegas, NV

AirPro tech was great. He explained the problem but needed authorization from Choice to continue. I am now on the hook for more money to put out since , of course, the disclaimers! So much for your home warranty! Another turn down!

10 months ago

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Jessie LaBarre Columbus, OH

The technician they sent was amazing and did what he could to give us a fix. But it took choice almost a week to get someone out to our house. They were misleading, and now because the whole problem isn't because of west and tear, we have to pay for it. We'll be canceling!!

10 months ago

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Frank Pittsburgh, PA

Problem with disposal reported and fixed within 24 hours. Minor problem, but a problem none the less.

10 months ago

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Pat Craven Charleston, SC

The gentleman I spoke with, Tim, was excellent. Knowledgeable, friendly and accommodating to my needs.

10 months ago

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Sonny Galindo TX

They were very receptive to our claim and had a technician company contact us despite the January 1 holiday.

10 months ago

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Cheri Bilecki Wesley Chapel, FL

Lack of communication and it took over a week for CHW to ok the water heater project. Living without hot water, especially over the holidays, is not fun. The communication we received has not been very good.

10 months ago

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Jacob H

My Rep on the phone was very friendly but he wasn’t pushy when talking about the warranty’s available.

10 months ago

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Robin MD

I just sighed up and haven't used it yet but I'm hoping it's as good as I've heard The rates are okay. The reason for 3 stars is because like I said I haven't used it yet.

10 months ago

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Sherri

They could NOT come up with a contractor and that was something we asked AT LEAST 3 times before setting up the warranty. Then we were told to contact our own plumber after over a week with the clog issue, they only approved the beginning of the repair. We had to pay up front but have not yet been reimbursed.

10 months ago Edited February 5, 2024

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Dan Sandman Crestview, FL

My sink is clogged. I put in a work order to have it fixed. They wanted to know what was clogging it. The repairman said he would need to put a scope in the drain to determine what the clog was was. Choice Home Warranty said no and denied the entire claim. My sink is still clogged. What a fraud. Stay away from this company.

10 months ago Edited January 17, 2024

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Jon Romero Las Vegas, NV

Easy claim entry and claim management. We disagreed with a claim for the double oven which prevents me from giving a 5 star rating.

10 months ago

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Dick Myers Yulee, FL

I thought Juan was very diligent and professional in his approach to his work and in his communication.

10 months ago

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Susan Miller Cheyenne, WY

He gave me input as to why the problem might have occurred, so that I could reduce the use of soap to clear the sensor.

10 months ago

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Jacki Beaulieu

Arrived on time and got right to work. Explained what he was doing to repair the garage door opener unit

10 months ago

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dacloba Austin, TX

Hello, I liked and enjoyed your quick responses, on getting a service provider and on approving the repairs. Thank you, Raymond

10 months ago

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Fabian Martinez Fort Worth, TX

Peter was amazing and accomplished the repair in less than an hour happy to promote the partners like prompt appliance

10 months ago

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Gul Tiryaki Sonmez

Approval process was very quick. Only finding the componies they can fix the things is becoming a diffcult issue.

11 months ago

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Becky Randolph Laurel, MD

The customer service man was very personable and appropriate. He was prompt and seemed to be competent.

11 months ago

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Lowell Miami, FL

great trouble shooting by electrecian prompt service he found exact problem and repaired very excellent .

11 months ago

Choice Home Warranty Reviews