Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Chris Campbell Canyon, TX

It took 4 technicians to get my sink fixed because the first 3 cancelled the job after picking it up. Choice customer service wasn't helpful at all and didn't help the issue get resolved in a timely manner. It took over 3 weeks for the problem to get resolved.

11 months ago

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Pam Leet Nashville, TN

this was not our best experience. The technician scheduled the arrival time, then "slept through his alarm".....and did not show up. We called and called, no answer. He finally got back to us and rescheduled the appointment, then could not issue an invoice. Not a good experience. If I could select "zero" stars, I would.

11 months ago

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Jeffrey Heedles Sr. Bradenton, FL

Scheduling of appointment went very smoothly. I received a quick response with an appointment scheduled tomorrow.

11 months ago

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mattese lecque

The personnel was courteous and cared about my concerns. They handled my requests with mercy, grace and efficiency.

11 months ago

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Hawk1948

Fast friendly service. Very satisfied. I have told my neighbors about the company and it’s great value.

11 months ago

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Jose Rodriguez Brandon, FL

Like easy to summit a claim online and a timely respond with an assigned technician. With the tech company name and contact telephone number.

11 months ago

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James Hurst Oceanside, CA

My review, which is quite negative, is based on my interaction with a Choice employee who said that the cost advertised was not really accurate, but was for one month only after which it would go up. He strongly suggested I pay a $1400 fee up front for one year. This is called “bait and switch “.

11 months ago

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Robert M San Antonio, TX

Needed Choice Warranty four times in the last year and each time they have been fantastic. The hired technicians

11 months ago

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Karthickkumar lingasamy Canton, MI

Michelin Garage company who fixed the garage door issue is very responsive and their technician is knowledgeable

11 months ago

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Deborah Vest Celina, TX

I liked the knowledge my sales person had and gave me the best rate he could. Looking forward to many years with CHW

11 months ago

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John T Phillips St. Petersburg, FL

I just signed up for the 5 year plan. The plan is comprehensive and affordable. I highly recommend this program.

11 months ago

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Frank Bell

Just bc my dishwasher suddenly broke two days into my policy, they refused to cover it. Completely denied my claim. I cancelled my policy bc they tried to say it was a preexisting condition. Garbage. They're just looking for a way to deny the claim and save a buck. I disputed my policy charges with my bank and won.

11 months ago

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Gordon Vienna, VA

I’ve had an excellent experience with choice warranty. They deliver just as a promise. I couldn’t be happier.

11 months ago

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Matthew Glenview, IL

The service for repair was very fast, and the repairman was very efficient and cooperative and friendly.

11 months ago Edited December 6, 2023

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William Gifford Newark, CA

They gave us the best offer for all our appliances + much more. Thanks for the peace of mind for the coming years.

11 months ago

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Elvin Ling Indianapolis, IN

Danny explain the warranty and gave me a good plan it gives me peace of mind to know my appliances are covered

11 months ago

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Melanie M Saint Johns, FL

The quickest response time to our request for service, by far! I am very happy with the service and premiums at CHW.

11 months ago

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Joseph Azzaro CA

Tech showed up this time and was very nice. Huge dofference from our first experience with your company.

11 months ago

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colleen spillard Detroit, MI

I like the quick email response to my submitted claim. I do. not like how long it takes to get a technician to the house (this case was 4 days).

11 months ago

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Martyn Clay Ruskin, FL

Our garage door opener repair was quick and painless. We were very satisfied and grateful for the money saved.

11 months ago

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Bee Topeka, KS

I contacted them about the garage door opener that was not working along with the breaker box, washer/dryer combo, and AC I eventually fixed or replaced myself. I am still waiting for the breaker box to be repaired after four months and my warranty expires on the first!

11 months ago

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Timothy Loo Woodcliff Lake, NJ

I've only been subscribing to this service for half a year. So far so good. the last claim took over a week to complete

11 months ago Edited January 10, 2024

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Jodi Burns New York, NY

Noah A was great to work with and worked with me to determine the right coverage for the best price.

11 months ago

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Allan Little Gilbert, AZ

Tate was very professional and personable. We received excellent service despite the out of pocket expenses.

11 months ago

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MI Y

during the time of purchasing the policy, the agent Kevin told me start of day my policy will be on 11/29 when my current policy with other carrier will expired but the policy date is showing 12/13. Despite few emails, no reply from Kevin yet. I am afraid this is scam and not a legit company.

11 months ago

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DKS Boca Raton, FL

Every time I have a claim I have to fight with the company to approve my claim. Taking longer to get my issue resolved since they need 48 hrs every time the issue gets escalated and once approved/denied it may take 3-5 days to get the parts. It’s real disappointment. Don’t get their service. Not worth the high blood pressure!

11 months ago

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Melissa

I would choose zero stars if that was an option!

3 months ago

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Vernetta

Very disappointed in my AC installation.

3 months ago

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Laurie Leotaud

They don't really pay and cover anything.

3 months ago

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Mike H

I'm canceling as soon as CHW calls me back.

3 months ago

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Joan

I am very unsatisfied and cancelling Choice,

3 months ago Edited August 6, 2024

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Marietta Allen-Thomas

Getting Technician to get out in a timely manner is Awful

3 months ago

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Ben

Well it is a bad company and ready to rip off consumers

3 months ago

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Dan Morales Knoxville, TN

They offer 30 days free . Or one month free . They never applied and credits and when I called they it can’t understand them so I figured that I was wasting my time and basically hung up

8 months ago

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Frank Albany, NY

The bait and switch tactics. The lack of refunding as fast as they took payment. The sale rep hanging up and not canceling the policy that she sold to me just a minute before. The manager when ask to cancel policy came back on phone with yet another deal and not just canceling as I asked her to do. Will not use them and will expect my refund in full or will seek out regulators and make a complaint. It is too bad the how they try and sell and when they can't hang up.

8 months ago

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Frances Matthews Cave Creek, AZ

The specific explanations of how this plan works and how it will benefit me in the future Covers high end appliances is also a plus

8 months ago

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Nicole Leary

Terrible. It's been almost a month and three visits with them attempting to fix the washing machine, making it worse each time. Each visit has been followed by increasingly damaging flooding, the last one made it literally look like it was raining in my basement. Get choice if you want to spend more repairing your home than you would ever spend on an appliance.

11 months ago

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a2b4c8 Miami, FL

This survey was premature, the service request hasn't processed and that would be 99.9999% of the influence as to whether the service was good or not. The claims process is easy, if that's the intent of the survey!

1 year ago

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Elizabeth Duryea New York, NY

In the past heating system technicians were rare and far between. Choice Home says, along with their cost increase, that they have improved these services and agreement with these techs. We will see how it goes!

1 year ago Edited February 26, 2024

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Robert Edward Taylor

I LIKED THE PROFESSIONALISM AND KNOWLEDGE "JOSH" HAD FROM DRAIN KING THAT CHOICE HOME SELECTED FOR ME FOR MY BATHROOM FAUCET PLUMBING PROBLEM!

1 year ago Edited April 26, 2024

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Steven Rose Washington, DC

I have had nothing but problems with CHW. I placed a claim for my furnace not working and the soonest they could get me in is a week later and no approximate time frame, just any time that day. It is NOVEMVER!!! and going a week without any heat at all is UNACCEPTABLE! CHW customer service SUCKS. I am very unhappy with CHW and I will not be renewing with you again. There are many other warranty companies out there that provide much better service. A very unhappy customer

1 year ago

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Karin. Ballard Fairhope, AL

The person helping me had such a thick accent that I had to ask what she said over and over and over. In the end she was very helpful, but it was very frustrating having that conversation with her.

1 year ago

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shaun freeburg Grand Junction, CO

the contractor who checked my furnace was great but i had a part that was 100.00 dollars and you refused to pay for it so i was out 185.00 at xmas time. i replaced it and could have not even needed to contact you for nothing. prices keep going up also 2 price increases last two years.

1 year ago Edited December 20, 2023

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Hitesh Chaudhary Nellore, AP

Technician was great. Choice warranty sucks. They haven't addressed the issue for more than a month and forcing me to take a short-end of the deal, that is, take cash and replace yourself. The appliance was high-end ($5k)and they are offering me $500. Regular brands costs around $3k-$3.5k + labor + delivery (total ~$4k). Even if I replace to a lower quality brand, they are offerling 10% of the actual cost. Talking to their claims agent didn't help either.

1 year ago

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Mike Latchford San Jose, CA

Very professional and communicated the solution and completed repairs in a very timely fashion. Extremely happy with the service person

1 year ago

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dmn0604

Im currently active duty military and I have the top plan and yet my electrical problem still was not covered and it was a $500 bill i should not have had to pay. Its not my fault a power surge burnt a wire in the house. What is the point in having the top plan if i still can't have piece of mind my home is properly covered! So now im trying to figure out how i can get power back in my house with my pregnant wife and our 3 year old son.

1 year ago

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Lori Mata-Rodriguez

Service tech was great. To the point and fixed issues. Next he said, Cash,check or charge?... my kind of service. Perfect for our needs

1 year ago

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Bobbi Lawson

Wade Plumbing Service was great. They were on time, professional and truly cared that our hotwater tank was done. They cleaned up and got everything out of our basement.

1 year ago

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Ana Gamarra Waukegan, IL

I’m so happy with the service every time I ha a problem with my appliances they answer quickly a solve everything in the best way they can

1 year ago

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Summer Orlando, FL

Customer service is terrible. They talk over you when you are trying to explain your situation. And when you ask for a supervisor they ask you why do you need to speak with supervisor, he or she will tell you the same thing. Really?? What has happen to the " Customer is always right" ? You never argue with a customer. I canceled my service and they still charged me the next month. Do not sign up with them

1 year ago Edited January 10, 2024

Choice Home Warranty Reviews