Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Richard LaQue

Worst customer service. I put in a request for my fridge over a month ago and still no resolution. Whenever I talk to anyone it's the same thing wait 24 hours. After 1 week of calling everyday, some one finally sent a message to the 3rd party vendor. Your customer service reps are rude and start talking over you. They are not empathetic. I have been having to eat out every day for over a month and that is expensive! No consideration to make things right. Horrible experience so far.

1 year ago Edited September 13, 2023

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Kimberly Oldham Camden, SC

Very quick service. If they can't find someone to come out right away they tell you you can find someone they will reimburse you.

1 year ago Edited September 11, 2023

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Dani Lu Boca Raton, FL

He was great! He called to let me know he was on his way and was fast and efficient. He fixed the issue with our dishwasher and we are very pleased.

1 year ago

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Glenn Crane Madison, AL

Repair was completed to my broken a/c within 24 hours. Keith from Extra Care Heating and Air Conditioning provided excellent service.

1 year ago

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Sandy Armstrong Ashburn, VA

The ease of using the site to request service. The service company sent was professional, and knowledgeable, and informative.

1 year ago

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Barbara Motto Pittsburgh, PA

1 year ago Edited January 10, 2024

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Reginald Duluth, GA

I paid the One Stop Heating Air technician the $75.00 service call fee. He then checked the outside unit and said that freon needed to be added. He indicated that he called Choice Warranty left a voicemail message, he waited ten minutes. The technician finally told me that he could wait any longer that go to another customer home and return later to put the freon into my system. He still did not give me his business card. The technician did have the courtesy to come to my front door to let me know that he was back. I was pretty upset that he was very unprofessional.

1 year ago

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Doris Buckler Pearland, TX

So far calls have been answered and responded to quickly. The last call made a contractor was sent out the same day and resolved the problem.

1 year ago

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michael tranumn.o Concord, NC

I really like the rates for what this warranty covers. I was referred by a friend to take a look at Choice warranty. My friend Kevin W

1 year ago

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Nellie Gainesville, GA

The appliance company that was chosen to address my new washing machine issue was very quick to respond and solved the issue in a timely matter

1 year ago

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Margaret Denver, NC

The problem was taken care of in a timely manner. The item was fixed within 2 days. I am glad that I had my home covered by Choice Home Warranty.

1 year ago

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Joanne Drexel Hill, PA

i like the fact that they can send out the right people to fix your appliances but when u need to contact that co that choice selected they dont response to your calls

1 year ago

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Winni Li Buford, GA

Very bad on claim determination!!!! My microwave can't be fixed as the discontinued part. Choice Home Warranty agrees to pay for the replacement of the whole piece at $191. However, the price of my microwave or a similar brand is $499 at Lowe's. I submitted the appeal, but the supervisor told me the Choice Home Warranty determines the price based on the WHOLESALE than retail. It doesn't make sense how can an individual get the wholesale price. I definitely will report this to BBB for help.

1 year ago

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Elaine Thompson Charlotte, NC

I give Choice's response time an A Deweys Electrical Svcs was very thorough and quick to get the job done. I'm very satisfied with the way this went.

1 year ago

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Cheryl Brown Oakland, CA

I like the fact that I could choose to set up my home warranty for 3 years and don’t have to worry about year to year, or month to month.

1 year ago

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Mark Parrish, FL

You lie about your service agreement, Save Thousands in repairs…BS! My condenser fan motor burnt up, I had to pay $475.00 (1/2)of the cost of the motor, on top of the $85 service. So I actually paid more then you. I’ve called several times about it, but all I get is “ oh well that’s what we pay “ I’ve ask for a manager got hung up on 2 times. Your service, your costumer service all sucks!!! I’ve told the last person I was going to the BBB about this… so what and then she hung up! I gave you a 1 because there is no zero

1 year ago

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Art Robinson New Albany, OH

Ease of filing claim online, speed of response, professionalism of Repairman (Zack) who responded . . . All in all, a very rewarding experience!

1 year ago

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Mira Powder Springs, GA

I am very hurt and disappointed with choice. Had 2 claims with them. The first one they never found a technician. The second one they denied and we had to pay out of pocket. After our warranty was paid in full. I honestly want my money and to go to another company. I was told that choice denies a lot. This is not okay especially for something broken that wasn't my fault. What is the point of a warranty if you have to pay $75, get denied, and pay hundreds for repairs?

1 year ago

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E S

It is horrible and I want a full refund! I’ve had a claim open since 8/16/23 and it still isn’t resolved. I have had 3 technicians out here and I was told I would hear something in 24-48 hours. It’s been a week! It’s been this was since August. I’ve received 3 different diagnosis. I won’t recommend you to anyone. My mom is having the same issue in with you guys. I’m requesting a full refund, please.

1 year ago Edited October 19, 2023

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Armando Hernandez Waco, TX

I liked the clarity from Tracie A in explaining every aspect of coverage and cost. I believe that this is a GREAT value for my $$$.

1 year ago

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Churchtree Inc. Missouri City, TX

The technician arrived promptly on time and was quite knowledgeable about how to properly fix the non-working appliance.

1 year ago

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David Tillinghast Hamilton, OH

I loved the prompt service response. I had an appointment within 24 hours and my issue fixed within 48 hours. Great company.

1 year ago

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Patsy Rose Mansfield, TX

Called to cancel the warranty I had been talked into yesterday after I found out they were under litigation by the Attorney Generals from both Arizona and their home state of New Jersey. Fast talking salesperson tried to counter everything I said and basically would not take no for an answer until I caved just to get her off the phone figuring I would just send an email to cancel. Original person that sold me the policy was the same way.

1 year ago

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Dhanas Muthu Chantilly, VA

I have been customer for 4+ years. I am happy customer so far. Made 3+ claims and all are approved. I recommend this company for your home warranty.

1 year ago

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Jenice Akron, OH

I renewed my 5 year contract after I was assured that Choice purchased several companies and the list of vendors to do work had increased tremendously. After many calls and waiting 20 days! Yes TWENTY DAYS, I called. They were rude and made it so difficult to get through to someone that understood english that I cancelled. Liars, cheats and rude. I would leave zero stars if that was possible.

1 year ago

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Joan Las Vegas, NV

My air conditioner out the 1st of July when it was 118 here in Henderson, I am a 77 year old with major health problems and 2 12 year old cats. I was on the phone with Choice every day pleading with them to get me a new one. Finally got it 32 days later after the weather broke. I think this was border line abuse . My thermostat never went under 97 degrees for 32 days. Everyone I talked to thought it was unacceptable. I am paid up for 3yeats and then I am dropping them. Save your money I wish I had.

1 year ago

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Angela Baker Sykesville, MD

The length of time it took to get a contractor for my broken hot water heater (5 days) prompted me to get my own contractor in the next day. Of course I do not get reimbursed for it.

1 year ago

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Glenna Novak Cherry Hill, NJ

I have submitted a request 2x for my air conditioner so it’s been out and continues to be out this season. I know you have the reimbursement program but I’ve never used it . I’m not sure how it works even after reading through my contract.

1 year ago

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George Ruggiero

The folks at CHW are friendly, courteous and professional - 5 star service that everyone should expect from a warranty company!

1 year ago

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Lea Fuji Las Vegas, NV

This is my second time around with Choice Warranty. I'd say it's somewhat affordable. It's easy to request a repair. You just do it online

1 year ago

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CT Hou Missouri City, TX

This company looks for any excuse to deny your claim. What’s the point of having a home warranty coverage if they’re not going to fix it and worse you get charge $65 for them to tell you they’re not gonna fix it then you have to hire a contractor to come out and fix it. This company sucks. I will not be renewing my warranty and highly advise anyone else to run as far away from this company as they can.

1 year ago

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Paul

I liked the quick response by the electrician . What I didn’t like was Choice’s rejection of my claim, accusing me of “failure to maintain” my home’s electrical system by somehow allowing a ceiling light to fall out of a cracked junction box.

1 year ago

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Mercedes Daye Mount Holly, NJ

The technician was great, however he did not have my home number and there was a disconnect with the schedule appointment. However he facilitated me and the job was done. Thanks

1 year ago

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Intekhab

1 year ago

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Madonna Saint Augustine, FL

I like that I can call one number for service on so many different things. The customer service reps are awesome! The cost is less than I paid for my previous warranty.

1 year ago

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Micki Nasello St Louis, MO

I had a serviceman come out twice for my leaky furnace and because it wouldn’t stay lit. He didn’t even look into why it wasn’t staying lit and made the leaking worse. And ever since the last time he came, it has been making an awful sound. He said if he comes back again it probably won’t be covered and I will have to pay out of pocket. I don’t understand why I would need to pay when he never fixed the issue. This is why I have not renewed my warranty. Very disappointed that this is going to cost me even more money.

1 year ago

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Ola Thrower Isle of Palms, SC

Have not had to use services of Choice Warrenty. However, I have had email inquiries letting me know to reach out if services needed.

1 year ago

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Jose Arvide The Colony, TX

This time they have given me horrible service, they do not answer my texts or my emails, it is very difficult to communicate by phone and 2 times they cynically hung up on my calls, also when I have managed to have other conversations, they simply say that it is not their department that can help me, they just tell me to call again. I honestly believe that they are trying not to take responsibility for my claim # 21145633 for $1460 and I think that their strategy is to tire me out so that I forget and withdraw my right to be paid.

1 year ago Edited September 7, 2023

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Orlando fuentes El Paso, TX

The price, in comparison of the top three home warraty companies Choice Home Warranty was number one. The straight forward approach.

1 year ago

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Pierre Reed St Louis, MO

It's been 2 months that I put in a claim for my air-conditioning I've 3 units and the second claim I put in for the second unit that cools my bedroom is still not fix 2 months and it's a heatwave in the Midwest so if you can get a better warranty get ot

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 24th, 2023

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mccall keyser Trinity, TX

Good communication. However, after 48 hours Choice cannot locate a tech who will accept a simple plumbing issue. I am disappointed and don't understand failure to assign work to a tech.

1 year ago

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Sandra West Bloomfield, MI

Choice does its best to find a repair person , even when it is difficult and always is trying to resolve any problems that we may have.

1 year ago

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Nicholas Leander, TX

During our last claim, the part needed was back ordered. While waiting for the part to be delivered, the company closed our claim. To get it reopened and the part actually installed they required us to pay an additional service fee. The customer should not have to pay twice due to backordered parts! I requested a supervisor call me, they never did. The agent on the phone had the worst customer service I've ever experienced. AVOID!!!

1 year ago

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Manu Brentwood, NY

When we have a problem nobody gives proper answers and solutions what minig to take your warranty your warranty is very. Very bed you talking customer money but not helping when they need help

1 year ago

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Robert Dallas, TX

I really like the ease of filing a claim and getting immediately a claim number and then within hours a response. Who does that? You do.

1 year ago

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amyk St Louis, MO

I would definitely not renew my contract. They put you through the wringer with HVAC and ultimately deny most of it. You can appeal and that is a nonsense formality. They say “no” immediately. Ultimately, you pay for a year contract and then end of paying out of pocket for all their denials. Save your money and plan for appliances breaking down. Do not give them your money . Also. They send some questionable repair people, deny your claim and then you get ripped off because you are at this sketch repair persons mercy. Save your money and find a good appliance company who is honest.

1 year ago Edited September 5, 2023

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John Atlanta, GA

Had an AC problem. Reported it. Tech came and repaired the problem. No muss. No fuss. Much appreciated the professional service! Thank you

1 year ago

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george hachar Laredo, TX

Don't know if it's worth the money, so far a 65 dollar charge every time they come in, have repaired the same AC unit 4 times and it's still not functioning. This last time been waiting for 3 weeks with a unit not cooling in 104 degree weather. Called them repeatedly and seems like all they want to do is avoid the expense of replacing the unit, and probably going to deny the claim to replace anyway. Would not recommend them at all and after this unit issue resolved going to cancel.

1 year ago

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Leslie and Peter Schlesinger West Valley City, UT

Great people to deal with: FAST AND EFFICIENT SERVICE! We are VERY happy with Choice and look forward to a long relationship.

1 year ago Edited January 10, 2024

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Joe M Palm Harbor, FL

The sales representative Jeff was awesome! He answered all my questions and made signing up for a new policy easy. Thanks Jeff for all of your help

1 year ago

Choice Home Warranty Reviews