Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Jeana Berry Louisville, KY

For the claims that they did cover, I was very satisfied. Sadly the things that were not covered ended up costing me more because each claim requires you pay the service call fee without knowing what work will be approved or not. They also do not have a lot of contractors available in all areas. There is an option to call your own and submit request for reimbursement but that requires to service tech to submit the issue to Choice BEFORE the work. Placing faith in that happening bit me several times!

2 years ago

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Arif Hussain Chandler, AZ

We have been using Choice Home Warranty for over 3 years and there customer service is excellent. We had HVAC system issues and they replaced our 20 year old HVAC system. Also their service fee is low $60

3 years ago

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Rus Burgess Miami, FL

Loved interacting with your rep, Tracie A. She was patient, thorough, knowledgeable, engaging, and personable. Just the right combination when trying to sell something about which I'm suspicions.

3 years ago

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Tara Gillispie Hurricane, WV

I liked Choice Home Waranty for the huge selection of appliances that they offer coverage for and for the flat rate. The customer service was outstanding with their timing of completing projects.

3 years ago

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Aaron Pittsburgh, PA

Robert was very helpful knowledgeable and allowed me all discounts and spent time getting me the best deal I expect the claims personnel will done the same so far I am impressed I had a poor experience with cinch

3 years ago

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Noa Ranoa Vista, CA

1- easy signup. 2- others that I speak with said go with these guys. 3- everything i wanted covered, IS COVERED! There are multiple plans, i went basic with CHOICE. I'm covered. 5 stars!

3 years ago

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Maria Cahill Anderson, SC

It's been a year since we used Choice Home Warranty for our appliances repair service. I must say that their system or customer help desk needs improvement with customer satisfaction. So far I am not happy because the first call was made for the dishwasher repair. The technician, Sears Appliances fixed the issue but caused the garbage disposal to produce noise when the DW was hooked up to it. Followed up with them but the technician said he could not remember what he did. Second call, was for a need for a plumber due to water leak spots I have seen on my dining room ceiling. Schedule was set but the plumber didn't show up. Followed up with customer service and assured me it won't happen again and will touch base with me once a schedule is set with a new plumber. That was two weeks ago and I haven't heard from them. I got too busy and totally forgot about it , too. I guess, we'll have to start looking for another company.

3 years ago

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Warren Grover Seattle, WA

We had them for several years, they were not easy to work with--hard to contact and they were not accessible when needed. We did use their services several times and happy we had them for that--but I would not recommend them; the value for what you get is not there.

3 years ago

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Donald Rodgers GA

Bad service. They sent a technician out to unstop a toilet and the guy said I needed to give him 99 dollars and I did and the company said that to unstop the toilet was not covered and in another occasion they sent someone out to fix the ice maker on my fridge and the guy came out and ordered a part and never showed back up to install it. After the contract was up I canceled the service and they call or email once a month to get us to renew but we don’t respond

3 years ago

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Jeff Rayno Savannah, GA

I had two items go bad, and they were very responsive to get a tech to my home to assess the situation and recommend a course of action. In both cases, my problems were solved.

3 years ago

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Larry Harrison Macomb, MI

Choice Home Warranty offers many packages and I recommend them to everyone. They are very knowledgeable and can help you choose the appropriate plan for your needs. I have always had a good experience interacting with staff.

3 years ago

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Audrey Macfarlane Dallas, TX

I looked up best home warranty services and choice showed up, and I haven't looked back since getting them at all. My home is protected, I love their customer service, and the rates are great. Very impressed.

3 years ago

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Connie Plaisance Mobile, AL

The phone experience was great. Tony was very knowledgeable, and very pleasant.I just signed up today, therefore I can not give my opinion of the services yet.It sounds like a really great deal,and the price is in my budget.

3 years ago

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A 1 Mesquite, TX

Not enough phone coverage to reach anyone by phone since the pandemic started in 2020. Everything is website driven. Each order I put in was confirmed for a different day and time with the contractor than what Choice Home Warranty told me. This happened each time I filed a claim. Also, all contractors had a long waiting period before they could come out. I had no choice but to cancel. I wonder if George F is really a customer at all or is he on the commercials just for sales purposes.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Lottie Thomas

I contacted Choice Home Warranty because of a leak in my ceiling. The service representative was very helpful in scheduling an air conditioning company to come out. The appointment was scheduled for the upcoming Saturday, but they did not show up, nor did they answer the phone, or call me. Choice was unable to contact them as well. We had to wait until Monday to make contact with the air conditioning company who stated that they were never scheduled to service me the previous Saturday. They were finally scheduled and came out and repaired the problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Ramona Harris Mineola, TX

They get some one out fast but it's an $85.00 service call fee the first time they come for a problem then they fix it or it's replaced. My dryer quit working and it was to old to get parts for it so they replaced it with a new one. They gave me $400.00 to replace it. I recommend them because they have always treated me right.

4 years ago Edited January 10, 2024

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Sirdriz77 Fairfield, CT

I obtained a quote from Choice Home Warranty when my previous plan was set to expire but it was more expensive than renewing my existing coverage. The basic plan didn’t include the washer/dryer and that was important to me so I decided to stick with my original company.

4 years ago

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K Dawson Decatur, GA

Efficient! Online access was great and worked smoothly. Repair service personnel did a great job. Claim went in on a Saturday afternoon and someone was at my home on Monday. Thanks!

4 years ago

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Amrit Nandrey Brentwood, TN

I bought twice from CHW. Both times they were able to customize the quote for my needs and are very competitive. I have filed claims on both policies and received great service from CHW. Only dislike being that they were not vetting their partners initially and one of them was not skilled at his job. But, CHW made it right by sending another one.

4 years ago Edited January 10, 2024

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Kathy Hawkins Checotah, OK

Being a new customer I don't feel like I have a lot to share. However, I called Danny back twice with questions and he was very helpful. I really appreciate his patience with me.

4 years ago

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Matthew Kirn Fairfax, VA

I just purchased the warranty so can't really talk to the service yet to be provided, but I did appreciate the assistance of your sales representative Mike L. Not too pushy, and very helpful. So far so good!

4 years ago

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Joseph Greer Albuquerque, NM

So far my experience has been mostly negative. We have submitted 3 claims so far, 2 of which were simple leaks, one a shower and the other a toilet. The shower repair too two weeks from date of initial claim to completion. The toilet repair is now in the third week and still has not been completed, not because of difficulty but due to Choice Home Warranty dragging their feet about needing more information from the technician. Diagnosis with pictures were submitted by technician within 2 days of of technician's visit. The toilet problem is not rocket science. The third claim was a refrigerator problem. CHW was not able to get a technician to respond so authorization was given us to find our own, which we did. Job was completed in ten days due to having to order the needed part. However, we have not been provided the procedure to send in the repair invoice so we can be reimbursed. I will reserved final judgement on this process. So far I rate CHW fair to poor.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 16th, 2021

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Murali Reddy

I'd rate them best on one of my issues that i had, and resolved in a timely manner.

4 months ago

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Gerhard

Filing my report was simple, and repairs were scheduled quickly.

4 months ago

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Maggie Marquetti

Not worth the money. Service is slow and not much is covered. You are better off putting money aside for a rainy day if you can.

4 months ago

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Peter Klocek

The claim was filed very quickly and the repairs were done in 24 hours.

4 months ago

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TD Posner

Very prompt claim assignments for good technicians to service issues.

5 months ago Edited October 27, 2025

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Verified Customer

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Kristine

It was fixed quickly. The app was convenient

8 months ago

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Verified Customer

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Martin

THEY DUE AS AGREED, EASY TO WORK WITH COMPETATVE PRICED

8 months ago Edited November 8, 2025

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Verified Customer

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Edelina

Technician was respectful and did a wonderful job.

8 months ago

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Verified Customer

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Reynaldo

I’m having problems with Choice because I made a claim regarding my water heater ( need replacement) but they refused to pay for it to be replaced

8 months ago

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Verified Customer

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Barbara

I like that they showed up on time and promptly fixed it

8 months ago

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Verified Customer

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Siegfried

HAD A GOOD EXPERIENCE THEY DID A GREAT JOB! FRIENDLY TOO!

8 months ago

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Verified Customer

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Joy

Repair ok. Replacement is terrible! My $75 copay pays most of the repair costs. Could never come close to replacing an unrepairable appliance.

9 months ago

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Verified Customer

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Greg

Quick response and professionalism is very appreciated

9 months ago

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Verified Customer

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Jean

Good job my s/c was working in couple minutes

9 months ago

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Verified Customer

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Sharon Srock

The technicians are timely, courteous, and thorough.

9 months ago

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Verified Customer

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Shirley Zhou

Good experience! Very satisfied w the last service

9 months ago

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Verified Customer

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Shirley Walls

Choice came out in a timely a timely manner.

9 months ago

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Verified Customer

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JOBY GEORGE

Good home insurance company and recommend

9 months ago

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Verified Customer

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Cynthia Reza

When raising the prices there was no information given

9 months ago

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Verified Customer

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Doris Moncrief

Very responsive and easy to submit a claim for service.

9 months ago

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Verified Customer

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Stephen

I've literally saved thousands of dollars over the past 4 years with CHOICE.

9 months ago

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Verified Customer

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Joan Araneta

It provided us peace of mind. Excellent service.

9 months ago

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Verified Customer

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Antwain

The process was easy to do a claim. The work was done

9 months ago

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Verified Customer

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Julian

Said that they cover Duct Work but they lie about how much they really cover. They should explain more detail what the Duct Work covers.

9 months ago

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Verified Customer

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Adolf

Fast service responses time. Amazing technicians

9 months ago

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Verified Customer

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Josefeth

Really good service. costumer service helps me a lot.

9 months ago

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Verified Customer

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Sarah Williams

It has been an easy process when needing a repair!

9 months ago

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Verified Customer

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Cindy Crosby

I have been very pleased with Choice Watranty!

9 months ago

Choice Home Warranty Reviews