Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Dwight Stanley Stewart San Antonio, TX

Your representatives are mostly always helpful, kind, knowledgeable, and caring which is a huge plus for any reputable company.

1 year ago

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Peggy Lange Aurora, IL

So far service has been acceptable. Rueben was informative and even though he wanted us to extend our coverage, he was gracious when I declined.

1 year ago

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Lucas Schmidt

The case managers listened to my concerns and they were able to determine the issue. Very pleasant and easy to work with. Thank you.

1 year ago

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Art Rivera San Jose, CA

Ac went out I was told to find someone on my own because they didn’t have anyone in their network available, I found someone that charged $378 to fix AC that fix lasted 1 week, never got that $ back and AC broke again, I ended up getting new AC on my own them was told I would not end up getting my $378 back, I cancelled Choice, they will do everything to not pay, my wife has a lot of health issues and it got to 99 degrees inside house and of course I was doing everything I could for her and our comfort, apparently a lot of these “warranty co’s” are like that, don’t waste your money.

1 year ago

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Lisa Beaver Augusta, GA

Service that was provided to me on 8-1-2023 was excellent. My garbage disposal went out on me and all he had to do was make a screw adjustment.

1 year ago

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Chris Clemens

Was very pleased with the Sears repair technician that Choice Home Warranty contacted to do the repair work on our microwave oven.

1 year ago

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JAMES WHITING Atlanta, GA

So far, Choice has come through with service folks who all were knowledgeable and efficient. However I am dismayed at the negative publicity they have gotten.

1 year ago Edited September 6, 2023

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Thomas Watson Philadelphia, PA

Truly dislike the amount of time it to receive a Lowe's gift certificate for my dryer in the amount of$ 335 on what planet can you buy a dryer for $335 I will have to put money to it then pay for installment then pay for removal so your mission statement is untrue that if you can't repair it choice home warranty will replace it not true your statement should say we partially replace any appliance you're untruthful and if I had read all your customers comments would have thought twice maybe even three times I would have never dealt with your BS company truly unsatisfied customer

1 year ago

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Denise Parker New York, NY

I have been dealing with no air conditioning for the last 4 MONTHS while your company finds every possible way to delay covering a repair. I have called and emailed. I have sent copies of an estimate. Along with the bill I paid out of pocket and NOTHING! I have spoken with several supervisors and nothing has been done. My home has been in the 90s inside. Unacceptable! If only my service appointment moved as quickly as my payment for another year was processed. Not at all happy with this disregard of our issues.

1 year ago

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David & Brandy Huffman Austin, TX

Bad faith actors. Paid in full for 3 years. Forced to wait 30 days for policy to work. Called in for a service appointment. Sent someone out 13 days later (the promise is 24-48 hours for the tech to be in the home). Decided the issue was “pre-existing”. Warning to reader: anything installed in your home prior to the policy start date is at risk for “pre-existing”. Offered no assistance at all. Whatsoever. Wouldn’t offer complete refund despite the fact that they provided no value whatsoever. Do not buy from this fraudulent company.

1 year ago

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Lillie Okwuone Buffalo, NY

My washer machine stopped working and Choice Home Warranty gave me a voucher for $343.00 to buy a washer machine. Be realistic, one can not purchase a washer machine for $343.00. I am a senior adult and I will have the cost of delivery and installing the washer machine. This company is very disappointed me big time. I would not recommend for anyone to enroll in the Choice Home Warranty.

1 year ago

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Joseph Gaither Waldorf, MD

Didn’t like the fact that my replacement part cost 170.00 Choice only authorized 70.00 towards the purchase of that replacement part. Paying 46.00 monthly then had to pay another 75.00 for dispatch and finally paid 110.00 for the part. This is unacceptable.

1 year ago Edited December 20, 2023

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Jack Peterson Lewisville, TX

Appointment(s) were scheduled by Choice and the repair company didn’t agree with them. That wasn’t the way they did business. This caused undue scheduling conflicts for no reason. Work done by repair company was excellent.

1 year ago

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Ronald Tolan Punta Gorda, FL

I like the friendliness of Charles. He gave me many option to choose from. The discounted rate met this of other companies.

1 year ago

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Paul Bishop Wildomar, CA

I'm worried about the quality of the technicians. You sent me a technician, who was a nice guy and did a good job, but he showed up in his personal vehicle and I had to pay somebody over the phone in the Philippines. I don't feel comfortable with your cost saving methods. You are not what you advertised. Then you found a way to not cover one of my issues. just like all the other companies.

1 year ago

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David Frank Silver Spring, MD

The process of obtaining coverage was easy and quick. The person I dealt with, Brian, was very helpful and knowledgeable.

1 year ago

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Debbie

Very easy to file a claim. Very quick response. Techs arrive when they say they will, or keep in contact to explain why not. Very professional.

1 year ago

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Quaid Usmani Buckeye, AZ

Not sure who is giving CHW a 5 stars. As a contractor here in Arizona, We have worked for CHW for the entire 2022 and they did not pay us for our approved invoices. They are keep giving us a run around, they put our account on hold and now after an entire year from the date of hold, they are still dragging their feet. These people are crooks. Stay away from them as a customer and as a contractor because they will steel money from you. Now you know.

1 year ago

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Bernell Kearney, MO

It takes to long to get answers and contact with people at Choice Home Warranty, In the oldays someone would take your call now you have to wait for a call back. I am waiting for a call back for 3 hours.

1 year ago

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Paula Dunnellon, FL

Customer service is AWFUL. They make it almost impossible to get a claim approved. they are rude. They do not give complete information causing you to call back over and over. I did not renew, I purchased a warranty from another company instead.

1 year ago

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Ralph Moore Homer Glen, IL

Greatly appreciate the response of CHW to the emergency in getting service for my A/C. This helped to avoid the heat from 85+ degrees outside.

1 year ago

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Mark Brown Chicago, IL

Kenny was very professional and personable. He diagnosed the problem and in less than 5 minutes, problem solved and corrected.

1 year ago

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Joanne Green Valley, AZ

My washer needed repair, SEARS was super. Dryer fixed ok. Microwave was not fixed nor stove. Money sent to buy new stove top. Not able to find one.

1 year ago

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Isilio Arriaga Miami, FL

Filing a claim is easy. The response ins immediate. The repairman arrived as scheduled and was courteous and helpful. Thank you!

1 year ago

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Steven Miller Phoenix, AZ

I’ve been waiting 4 days for AC repair in 117 degree heat. I haven’t gotten a response. No one answers calls. This company is a typical insurance co, money in, no money out! I highly recommend NOT using Choice Warrenty. They can’t get vendors to do the work because they won’t pay a fair price for services. I will not be renewing this service! Buyer beware!

1 year ago

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Leo Rossiter Ocean City, MD

Scott was the technician from sears very helpful and willing to go above and beyond to explain everything and make I understood

1 year ago

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Sharon Tolar, TX

I am disappointed with the amount of money we've had to spend out of pocket to get items replaced. The first item was a new air conditioner unit. The new unit that was installed cost us $800 out of pocket and is rated the most least efficient. The second item was a dishwasher which had to be replaced and it cost us more than $400 out of pocket. I expected Choice Home Warranty to pay more for these items than they did. Very disappointed. I would not recommend Choice Home Warrant to anyone.

1 year ago

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Keith Maruska San Diego, CA

Choice Home Warranty provides fairly quick answers on legit claims with contractors that are knowledgeable and generally responsive. So far, they have been fair with me.

1 year ago

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Georgette Cosmas Indian Trail, NC

Great communication knew exactly when he was arriving, accommodating, knowledgeable, friendly...overall great repair experience!

1 year ago

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Gina Scalderferri Baltimore, MD

The technician was great but pointed out it was probably an incorrect install of the water heater. Which this condensation has been an issue for a while and choice warranty installed the water heater. So is someone from choice going to contact me and rectify this?

1 year ago

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A Jean Gilbert, AZ

Literally signed up today and called to ask a question and the gentlemen answering the customer service line should consider a different line of work NOT on the phone. His tone of voice was incredibly rude and before I could even say why I was calling I was cut off in the middle of my sentence with an exasperated address? Address?! Ew. Really? I just signed up and that’s the bs I have to encounter on the phone? Yea no thanks I will be calling first thing in the morning and cancelling this policy immediately.

1 year ago

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Johny Blaze Las Vegas, NV

This company is a SCAM! Purchased this home warranty thinking I would be covered in case something went out. My A/C went out. First time filing a claim and it was DENIED! They made up some bull crap excuse on why it’s not covered. This company will happily take your money but once you file a claim they will do whatever they can to deny it. I wouldn’t be surprised if the case managers get a bonus for making sure you the customer gets denied. No point in paying for something I can’t use. Canceled it right away!

1 year ago Edited July 19, 2023

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Stephen Whittaker

Repairman came ad quick as possible . 2 days without A/C! Repair man was quick. Found the issue and was on his way. All good .

1 year ago Edited August 23, 2023

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JAG A Silver Spring, MD

Thank you for the professionalism and always dispatching service providers within a reasonable timeframe. I’m happy with the service,

1 year ago Edited August 24, 2023

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Ron McKenzie Olivehurst, CA

This my first time using Choice Home Warranty service and I was impressed with the enrollment procedure as well as the items covered and the price.

1 year ago

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Ceresa Stewart

They have been great to work with on repairs and getting washer replaced. I was very happy with the plumber that came to my home!

1 year ago Edited June 7, 2024

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Jim Kyle

My first claim. Handled very quickly and the tecnition was very professional and new what he was doing . one trip and fixed. Very impressive

1 year ago

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Bob Storbeck Georgetown, TX

On time with knowledge who took dryer apart, put it together, not happy and took it apart and redid the job. Very personable.

1 year ago

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Dan Bertino Joliet, IL

My A/C unit went out on July 1st. It took a week for a technician to come out and find out the problem. Once they identified the problem they have to order the parts. They’re coming out on July 12th to fix it. We’ve had 90 degree heat during this time with no a/c. That’s unexceptable in my book. Not the first time I’ve had this happen either.

1 year ago

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mary marshall Greenwood, IN

I am unsatisfied as a CHW customer. I have made 4 claims since i signed up and all 4 have been consistently lengthy in getting resolved. Never have been resolved in less that 2 weeks and has taken over 5 weeks. when technicians show up one said they never pay them for their service and another said they would not be returning as they do not pay and was having to threaten to get a lawyer to get their money. Made me not want to trust the company to re-imburse me if i hired my own technician after waiting for weeks to get service,.

1 year ago

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V H Medina, OH

It’s not that the company is bad or has not completed the work requested, but the contracted contractors sometimes fail and places a bad light on the company as a whole.

1 year ago Edited September 21, 2023

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Connie Mann

We received an appointment extremely fast and the technician was here promptly. Never have been disappointed with the service.

1 year ago Edited July 11, 2023

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michelle jenkins Pooler, GA

The appointment was made quickly and the repair man contact me and came he had a very pleasant attitude. The problem was repaired quickly.

1 year ago

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Lourdes Lendoiro Orlando, FL

It appears that the claims are reviewed to look for denials vs coverage. The denial reason is not relative to the present claim that I made and the verbiage of the language is not clear. One pays timely and is loyal to the company, but it is disappointing to see that the claims representatives are trained to look for denials and not to help the customer's needs. The technician that came to my home was professional. He presented the findings to the company and Choice Home Warranty's claims rep was the one that IMMEDIATELY made the determination to deny.

1 year ago

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Walter Kellogg Pontiac, MI

the gentleman who i spoke with was clear about what he was saying. previous emails offered better prices but i just wanted to see how their service was

1 year ago

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John Travers

Villa Home Services was excellent. Let me know the time and date for my repair and arrived on time. They had the part I needed with them.

1 year ago

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Patrick Lynch Whiteville, NC

My rating depends on the "total picture". Although Choice has let me down with one prior claim decision, they are making a comeback with subsequent claims.

1 year ago Edited January 10, 2024

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Lauren King New Orleans, LA

It's been difficult to get a technician out to fix my pool. Then I opted for the reimbursement option, found a vendor and the request was denied. My pool still isn't fixed and I'm very frustrated.

1 year ago

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Vern Bowerman San Bernardino, CA

The technician was very helpful with my dry, he got it to work and advised me to use the manual setting instead of the automatic.

1 year ago

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Alan Pinnell Charleston, SC

The technician was very professional, knowledgeable and punctual. We were impressed with the service. We would recommend them to anyone.

1 year ago

Choice Home Warranty Reviews