Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Dotty Neuhauser Charlestown, IN

I have a microwave oven stack built in , they can't fix the microwave so they are giving me 650.00 or so. I don't have the money to buy a 2700 unit so that isn't much help. I could buy one cheaper than that at a local merchan but they only choice they give you for payout for the claim is a Lowes gift card. So be very careful choosing this company to be your home owners warranty.

1 year ago

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Chiranjit Daripa Taft, CA

Unfortunately this company does not deserve any star. Looks like this a scam. I was trying to fix an AC unit. Claim number - #195394188. They promised to send a contractor but contractor didn’t show up on scheduled day/ time. I had same experience 3 times over 3 weeks. This is an organized scam. Stay away from this company if you don’t want to waist your money.

1 year ago

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Barb Fullwood San Antonio, TX

the tech was very nice and told me what was wrong with m;y dishwasher and told me what the price of unit would cost. and order wright then.

1 year ago

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Thais Davis

Your appointment system could be improved. The system never gave an approximate time of arrival. I had to call several times on the day of my appointment to see approximately when the technician would arrive. 8 a.m. to 5 p.m. isn't a block of time, that is an entire day.

1 year ago

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JC Knoxville, TN

Choice Home Warranty has been a great service provider in the past, unfortunately when our HVAC compressor went out, they required almost 50% of the replacement cost. Rather than reimburse us for their portion of the standard equipment compressor cost they refused to pay anything to us for the upgraded complete new system we decided to install. Other home warranty services that we have known of do offer some monetary incentives toward an upgraded replacement, so why wouldn’t Choice Home Warranty do the same knowing a new system is less likely to incur maintenance calls in the near future?

1 year ago

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soyons unis Dallas, GA

Choice home warranty is the best in the business. I've been with them for over 7 years and they have been on my side most of the time.

1 year ago

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Wendy Acuna Lake Havasu City, AZ

Did not like the wait on your company finding someone, especially if we have more issues in the AZ summer. But the tech was good.

1 year ago

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Larry Gritton

I wish someone would get my a/c working correctly. 4 different work orders so far since September last year. 2 businesses putting in a new unit and here we are in May of 2023 and after 2 heart attacks and $3100, I still don't have a correctly functioning a/c unit. Thermostat set for 72 and it's over 80 in my house in May!!! I'd like to live past the summer of 2023!

1 year ago

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Sarah Parker Crowley, TX

The technician was prompt and professional. He remained in constant communication with me throughout the entire process.

1 year ago

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Jolyn F Baltimore, MD

The technician Joel that came out to do the repairs that I requested. He was very kind and efficient, mostly he did work that was not even approved through Choice Home Warranty.

1 year ago

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Phyllis Kozakiewicz

Too long to solve the dryer problem. I felt it was not worth fixing and it should have been replaced. There were a lot of issues even getting the parts that were needed to do a complete job repair.

1 year ago Edited January 10, 2024

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Donna Marshall Kingsport, TN

I don’t know about the actual service yet but the customer service was nice. There was a lot of background noise making it hard to hear. People were making other calls and cheering

1 year ago

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Daniel Gillo Pittsburgh, PA

If I could rate this company at negative stars I would. The only good thing was that they ordered the wrong Hot Water tank and paid for a better quality Hot Water Tank. They did not cover the entire cost of replacing the tank and it cost me over $700 on top of the $85 service call fee and the $60 a month I was paying monthly for the coverage. Biggest scam going.

1 year ago

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Verified Customer

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Aledrea Bognar Fort Bragg, NC

J&R I had complained about and your company was to place them on the do not use list. A future problem in my Home happens and the lady I spoke with in the phone had no documentation of my complaint and sent the same company out. The tech forgot to hookup my dishwasher hose and I had water coming out under the sink and floor. This is one example of the things the company says they fixed but caused more problems in my house.

1 year ago

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Cheri Viner St Louis, MO

Hot water heater went out took 5 days before they found a co to look at it. Co they revered be to was red flaged by BBB. So they told me to get my own co i pefered to get a new hot water heater from. Had a new water heater installed and Choic refused to pay for the water heater. Still fighting with them to pay something on water heater. Don't trust them at all!! C Viner

1 year ago

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Shirley Hendricks Morganton, NC

Worst experience with a home warranty company! I have a leaking open in my basement and put in a service request on November2, 2022, paid the deductible and it's still not fixed as of today may 10, 2023! I've repeatedly called and had several plumbers out here and they won't authorize the repair even though it states in my contract they will fix it! FED UP!! I DO NOT RECOMMEND!!

1 year ago

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Verified Customer

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Margaret Cape Coral, FL

I liked to promptness of Choice. From calling in a claim to the satisfaction of workmanship, no complaints. I'm lucky to have chosen CHOICE.

1 year ago

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Daniel Scott Columbus, OH

I have a dryer with a small crack drum inside. A Contractor from IHN Professional said the “Drum” needed to be replaced. Now, CHW says they won’t cover the claim b/c of caused damage! What in the heck is the warranty for? Due to wear & tear its damaged. I’m so fed up with these Home Warranty Companies……Can’t ever recommend them again!!! We/nobody caused any damage to a dryer drum, All Wear & Tear. Terrible Customer Service to a Veteran

1 year ago

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Len Vinson Las Vegas, NV

In a word, this company sucks. They are rude. They sold me a home warranty and when I needed service, they wouldn't cover some of the issues. So, a repair I ordered which should have cost me the service fee cost me almost $500 to get the work done. And when I complained, they were no longer the friendly company that welcomed me, but they became this rude, argumentative group that formed a circle to protect their people. I will say that they refunded the balance of my contract very quickly.

1 year ago

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George Grimes Fayetteville, NC

Great service. Quick response from service representative. Excellent customer service. Reliable work completion. Timely!

1 year ago

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Verified Customer

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John Easton, MD

Well it's been a one month now refrigerator's not working. Keep playing games telling me they need to refrigerate. I want a new refrigerator choice warranty Really stinks this refrigerator should have been replaced weeks ago wife's medication for her cancer is Starting to cost money going bad in my cooler would not recommend choice warranty ever again.

1 year ago

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Verified Customer

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Eric Randallstown, MD

Overall, the work was completed in a satisfactory manner. The call back and scheduling sid not meet my expectations. I had to wait several days before getting the details of the service and date for the work.

1 year ago

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Verified Customer

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Charles Las Vegas, NV

Service man was prompt, very professional and on time. Quick to diagnose problems and take care of the problem. Thank you

1 year ago

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Verified Customer

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Pete ROUSE Greer, SC

Time from selection of Lowe's gift certificate to issuance too long. Lowe's doesn't recognize gift certificate as payment on a bill. Allowance for replacement is approximately 50% of cost.

1 year ago

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Coreene Zablan Honolulu, HI

It took 22 days to complete my claim. Filed on 4/11/2023 The first technician that was sent from Oahu appliance & refrigeration, came on 4/18. He never followed up or submitted the info needed. Choice finally sent A&E on 5/3. On 5/4 choice offered a settlement. My washer was down all that time! If I ever have another claim I won’t accept Oahu appliance as a technician.

1 year ago

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Verified Customer

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Charlotte Monroe, NC

I had a problem with my dryer and choice sent someone out the next day. It was fixed in about an hour and we were very satisfied with the results!

1 year ago

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Guillermo Ortiz Winnemucca, NV

Sales person was upfront no hidden cost He explained all that was covered how the warranty works, it was great experience.

1 year ago

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Verified Customer

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Patricia Lorello Clearwater, FL

You sent me a crap a/c company two times ago. You sent a good one this last time but he wanted to do a maintenance and you would not approve. Not thrilled with Choice but you aren't worse than American.

1 year ago

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Verified Customer

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Vickie Birmingham, AL

We filed a claim March 23, 2023 because our heater was blowing cold air. As of today, May 3, 2023, we are still waiting to have the replacement installed. After several weeks we were approved for a new unit because the old one wasn’t repairable. Now the company hasn’t been able to get delivery of the new unit. This seems an excessive amount of time to be waiting.

1 year ago

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Verified Customer

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Claritza Marte Ellicott City, MD

Not worth the money. Save your money into an account just for repairs so you don't have to pay thousands and then $65 for each claim. They only take care of small claims, anything big like HVAC they consider it 'pre-existing.'

1 year ago

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Verified Customer

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BC79 Anchorage, AK

I am not at all happy with Choice Home Warrenty. I am in appeal because I chose reimbursement and they don't want to pay my claim. Depending on the outcome of the appeal is whether I will cancel with them or not. Now I understand why they can not get people to do work for them, they are quick to take your money but refuse to pay claims without a fight. Not a good or honest company at all. I wish American Home Shield was in Alaska. I gave them a 1 star because I had to, if I could I would have left it at 0.

1 year ago

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Verified Customer

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Luke Lottinville Jacksonville, FL

I've only had one issue so far, with covered equipment (ductwork), and Choice Home Warranty improperly denied my claim, even though I've already made several monthly payments. I had to pay over $1500.00 for the repairs out of my own pocket, which makes me wonder whether I should have signed up in the first place. I'm seriously considering cancelling, but I sent CHW a message first about this issue, and I'm still awaiting their response, before I make my final decision. At this point, though, I wouldn't recommend them to anybody.

1 year ago

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Barbara LeVan Las Vegas, NV

didn't like one company they used and they don't use them anymore. guess others complained too and they listened to their customers.

1 year ago

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Verified Customer

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Doreen Maury Gretna, LA

3rd time was a charm, after 2 companies not doing their job , The 3rd company was awesome. I will request them anytime I need repairs.

1 year ago

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Verified Customer

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Reg Boynton-Lee Chandler, AZ

no immediate or dedicated person to speak with. Telephone calls are answered by someone who possibly works from home in some other country. Never refund the true value of the replacement. Pay the vendors very little meanig that no vendor will be faithful to Choice and could do shoddy work. Many vendors are fly-by-night operators. They do their business by means of automation - computers and voicemail

1 year ago Edited May 15, 2023

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Verified Customer

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Candice Branson, MO

Made me wait 13 days without a hot water heater, no empathy when a big problem arises, they just don't care when your major appliances break and cause other issues (like leaking under my flooring). I want to work with a company that are human and humane. I will not be working with them again.

1 year ago

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Verified Customer

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Darrell Lovelette

If I could rank them in the negative, I would. The salesman was great at his job but not entirely truthful and all was well until I file a claim. The second contractor who completed the work was great and the only positive interaction that I had. I only filed the one claim and it took 55 days to complete the repair of a shower valve. I discovered a financial mistake in their favor which I have pointed out three times now through two different emails with no response from the company or individual. They owe me money.

1 year ago

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James Y

Choice Home Warranty is excellent! They're easy to reach and they act quickly in response to your issues. We highly recommend them!!!

1 year ago

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Michelle Conyer Loganville, GA

We liked the technician, Isaiah. He was professional and got the job done. We hope to be as fortunate in the future to get him again if need be.

1 year ago

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Michael Newhouse Spring, TX

CHW could not repair my gas dryer so offered to replace. CHW replacement ‘cash/credit in lieu of’ was not enough consideration to replace even at a lower valued gas dryer and had to come out of pocket.

1 year ago

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Andy Datta

I called and told the agent upfront that my sprinkler pump is not covered in my contract. I had my outside faucet that is also not covered, replaced through supervisor assistance . I wanted to do the same with the sprinkler. The agent verified my address twice and told me three times the sprinkler was not covered. Every time she said that, I said I kew, but I needed to speak with a supervisor to arrange the repair. The third time she hung up on me when I raised my voice saying I needed to speak with a supervisor.

1 year ago

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John McDonough Tualatin, OR

They are quick to respond. Sometimes the service companies are backed up, but that’s not Choice Home Warranty’s fault.

1 year ago

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Cathy Byrd - Titus 2 Partnership Panama City Beach, FL

ease of enrolling by phone. benefits explained well. rep was knowledgeable about the company and answered all my questions.

1 year ago

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cordell proctor

I used to like the warranty but since covid the customer service is less than desirable. I also don’t like having to explain why I would rather have my claim paid by a check instead of a gift card.

1 year ago

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Karen O'Connor Quarryville, PA

I accepted the funds in lieu of replacement on April 18, 2023. Since the gift cards are electronic, there is no justification for this to take 30 days. This is simply an action on the part of CHW to hold onto funds longer to earn interest but at the expense of their customers. I have been forced to go to a laundromat for 2 weeks already and don't see why I should continue to be inconvenienced due to the greed of CHW. Karen

1 year ago

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Verified Customer

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Gary Johnson Palmdale, CA

Choice Warranty did not uphold their decision when I appealed to their representative regarding whether my required repair would be covered before I agreed to have the repair contractor come out to examine my repair need on my faucet. Subsequently, I was left with paying a copay of $85 to the repair person without getting my faucet repaired. I needed to pay someone else to fix it at extra cost to me. Reneging on a decision is totally unprofessional and irresponsible.

1 year ago

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ForestGuy Prescott, AZ

Easy to use and cost very effective. I have used the contact numerous times with excellent customer service and repair work.

1 year ago

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Vin Miami, FL

Quick service and great follow up. A authorized contractor was assigned and the job was done and most of it was covered. Thank you.

1 year ago

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Isabel Rios Missouri City, TX

My A/C broke, it's been 9 days and it's still not fixed. Choice Home Warranty (CHW) decided that they did not believe their own technician, and that the repairman did not prove to them that a new evaporator was needed, as per Brian (a supervisor in the call center). They sent another repair person who provided the same diagnosis, evaporator failed. Then they order the wrong part...to m ake a long story short tomorrow will be our 10th. day without A/C. In whose book is this great or even acceptable service?

1 year ago

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Ashley Perry Enterprise, AL

Steer clear of this company. They refuse to fix our dishwasher & instead are offering to pay not even half of what it would cost to replace. They state they will only pay for what it costs them to replace but refuse to order it for us or replace it and instead will give us the money and make us replace. $249 for a $650 dishwasher, seriously. You also cannot talk to a manager or even get in contact with them. Aren’t willing to help in any way. Definitely pick a different home warranty.

1 year ago

Choice Home Warranty Reviews