Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Julie

They called me to discuss renewal and it just so happened I had an open claim at the time that had been marked completed when in fact it had not. When I brought up my issues with my claim he just kept trying to upsell me a new contract. Never once did he offer to transfer me to someone in claims to see what they could do. When I said, so you don’t care that I’m having issues, his response was “well what do you want me to do? I just work in renewal. “

1 year ago

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Verified Customer

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Gail Knoxville, TN

Did have quite ordeal dealing with Choice when our HVAC went out. Had to pay for the installation but did save money. Now in our 4th year and overall been pleased

1 year ago

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Christopher Lake Forest, CA

I am completely upset with CHW's lack of urgency in getting the slab leak in my kitchen repaired. I have made numerous calls to Customer Service with no meaningful results. This is the worst support I've ever received from a home warranty company. I remain intensely frustrated, because I am unable to "crack the code'"to get the kind of service that I am paying $600.00 a year for!

1 year ago

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Dani Kurtz

Why can’t you just be up front with your Pricing and discount capabilities! I don’t appreciated being quoted an amount then suddenly offered a lesser amount. If i bought a 6 year then suddenly there was a 3.5 year amount!). I felt pressured to make a fast decision and Alberto M put the original amount $700 through to be processed (yes I checked my credit card.) I will dispute it. I really wanted to go with you guys but you make it hard to like you with this hard sell technique. Just be up front and honest about your pricing at the beginning of the transaction.

1 year ago

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Verified Customer

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DeanAileen Vietri

Excellent customer service and the technician was great. He diagnosed our garbage disposal and replaced it in less than 30 minutes!

1 year ago

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Marilyn

The initial company that addressed the problem may not be the follow-up company. So there is another service charge fee.

1 year ago

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James Bradenton, FL

Quick response to issues that needed immediate attention here in Florida such as air conditioning and electrical problems.

1 year ago

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James/ Hendersonville, TN

They are lier they wouldn’t believe 4 different plumbers that my hot water tank went out We was without hot water for 21 days’ We had to pay someone to put one in. Not fair, I have sent you our bill I expect refund. They also wouldn’t fix my dishwasher The plumber they sent lied to me and them. He cut a hose and didn’t replace it We had too 320 .00 dollars for that $1440. For tank 1760 total You are a rip off I am go to BBB Consumer affiliate And a lawyer. If I have too. I have talk people into buying your brand now I am telling them to get rid of you

1 year ago

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Verified Customer

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Monika Haver

For 4 weeks I had no hot water because Choice didn’t want to pay and didn’t believe the plumbers, it was a nightmare for me. I had 4 heart surgeries and I’m not supposed to upset myself, I could have had a heart attack and all their employees were lying all the time. That’s not what you teach your employees they should be honest. We’re so they get the reviews to be the best warranty company? Paid people from China? I just wonder.

1 year ago

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Verified Customer

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Brian Bowen Converse, TX

Worst experience ever. The company does whatever it needs to and makes sure you do not get your claim paid. So bad that when I proved each time that what they were saying was false they came up with another excuse. Wasted so much money on them. They try and justify what they do but are so wrapped up in their "policies" that the consumer continues to get screwed.

1 year ago

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Kathy Doby Beaufort, SC

Claim disposal went on for app 4 weeks. Tech got 60.00 serv and never fixed the disposal He even took my disposal with him I couldn’t find anyone to do your pre-approval process locally. Cost me 445.00 nit reimbursed Open case dishwasher after 12 days and no tech found by your company to come out. Today I called and told find someone get them Pre approval and if approved I get my pop money back Again I’m having trouble finding a person to check out my dishwasher.. no success tiday 4/19/23

1 year ago

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S 1 VA

The technician who came by my home today was extremely polite, professional, and thorough. I would keep him on your list of preferred vendors!!

1 year ago

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gayla johnson Chicago, IL

The technicians were professional, knowledgeable, and friendly. I appreciate that they took the time to answer all of my questions

1 year ago

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Ed Kamel Orlando, FL

Tom M went above and beyond by explaining all the details about the company and its policy, great work! Glad to join Choice Home Warranty

1 year ago

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Theresa Charest Attleboro, MA

I like the peace of mind that comes with having this coverage, however, I do not like the battle I have to wage to get something covered. I find that CHW is always looking for ways to get out of paid claims.

1 year ago

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Deborah Dutton

I put in a claim, and was called that day by a plumber. He did a great job and rectified the problem. Very pleased with the prompt response

1 year ago

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Thomas O'Connell Seattle, WA

I am a service provider in Great Falls MT and surrounding . I do Repairs on Plumbing Heating and Cooling systems.. I would advise you to take your business else ware. They do not pay there vendors. I have had to collect from the home owners. File liens on there property and take to small claims court. Do not sign a policy with Choice Home Warranty, FYI They are also Home warranty of America

1 year ago

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S.C.Hobson New Windsor, NY

I have been a customer for about 2yrs. The 1st year Choice and I were a pretty good fit, now not so much. I've had a few occasions to call and place a trouble call and lately the service received has been HORRIBLE!!!! More than a week with no service provider responding. Reimbursement option and no1 from choice responding to approve or deny service while service provider is waiting. Then reimbursement being denied, the service from Choice is really bad and getting worse. I paid for 3yrs and I'm ready to cancel and request a refund. I really want nothing more to do with this company.

1 year ago

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Yang Yang Duluth, GA

Matthew is an asset to Choice Home Warranty, he was very patient and showed lot of attention to my questions. He was a good listener.

1 year ago

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Nick Pasternak

Excellent service. Garbage disposal went out on Tuesday. The technician came out on Wednesday and replaced it. I am pleased with the results.

1 year ago

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Verified Customer

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Adriana Sterling, VA

The fact that I had a very bad experience with a plumber vemdor and took me hours to resolve us bad in itself . What is worth is that I call ads in on Friday fir a plumber and I was assigned the same vendor I had a problem with . After I stated very clear that that I didn’t want to do business with this vendor ever again . I can be on the phone give hours again . The vendor gave me an Appoiments a week out . I can not wait until this contract is over . Maybe I will have to canceled if this plumber gave me any more grief . Will see

1 year ago

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Debra Marsala Frankfort, IL

The company should’ve told me that a 30 gallon tank was going to take between two and three weeks five weeks. Sorry I meant five weeks to for me to get hot water until the repair man came and said the reason why it was taking so long is because it was a 30 gallon tank and they’re on back order when I called you guys you should’ve told me that you have a 30 gallon tank, we could put a 40 gallon taken right away so the repair man was fantastic. He helped me so much and if it wasn’t for him I’d still be waiting for a water heater. Thank you.

1 year ago

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Marchelle Garibaldi New Orleans, LA

K & K Plumbing was very professional and very knowledgeable! I would recommend their services to anyone requesting a plumber!

1 year ago

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Beverlee Magill Statham, GA

I have had very good experience with Choice Home Warranty Associates and with the technicians that have come to repair my problems.

1 year ago Edited January 10, 2024

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Hal Hiatt Brandon, MS

Just signed up for Choice Home Warranty and the sales rep was great! He explained everything in detail and answered all my questions.

1 year ago

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George Bellomusto Houston, TX

They take days to get someone scheduled to come out to your home, than the techs reject the job resulting in 2-3 more days of waiting. I was without AC in 112 degree weather for 5 days and kept getting the run around. The tech they originally booked backed out. I made the mistake of paying for 5 years upfront, if not I would dropped choice a long time ago.

1 year ago Edited January 10, 2024

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Deborah Harris Chicago, IL

My technician wss great but choice warranty was slow in processing my claim the continued to tell me they couldn't find a tech and to use their reimbursement feature I don't know ant contractors that's the reason I chose a warranty company unfortunately Choice Warranty was a bad choice

1 year ago

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John Caldemone South Bend, IN

Not satisified,what needed replacement you compted me with a partial gift cardand only from Lowes.The air cccconditioner issue was extremely handled,it was a dead issue from the beginning,The initial Pro Service was I suspect not in both our interest,I want to be compted a new A/C or install a mini Split that I buy.We are not ?????

1 year ago Edited January 10, 2024

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Pastor Taylor Slidell, LA

For the first time in five years with two accounts I am disappointed by your failure to resolve a problem with my washing machine. And instead of fixing the one I have opted to replace it for less than what it will cost me to get another one that is unacceptable and it’s criminal.. I spoke to one of your managers Ms Shakir J who was not sympathetic of my situation nor was she compassionate about the problem. She let me know that she did not care what my problem is or how I felt, Now how would you want to be treated if you were the customer. Policy #352574385 Policy #566730691

1 year ago

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Wendy Cabral Spring Hill, FL

They were so nice. Very polite and did a wonderful job. I would definitely like them back if ever I have any future issues with our plumbing.

1 year ago

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Verified Customer

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Dalsukh Nathoo Orlando, FL

The tech was highly experienced in dish water machines and in no time he fixed the problem and did not needed any parts. The machine is working fine.

1 year ago

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Jay (jay) Miami, FL

I have used Home Choice for several years now, and they have been very responsive and always resolved issues I have had with covered items.

1 year ago

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Verified Customer

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Charles A Wake Forest, NC

They responded fast on getting a tech to check washer, tech says parts are no longer available, now its been weeks and no resolution on replacing washer or even giving a credit for replacement. Emailed numerous time and still no resolution.

1 year ago

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marilyn kerr Opelika, AL

The person I talked to was knowledgeable and answered all my questions. He was courteous and professional. His name was Maurice.

1 year ago

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Verified Customer

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Joyce HAWKINS Centreville, MD

Very convenient program. Just had the refrigerator repaired. Waited for parts, but fixed within 2 weeks. Great job and knowledgeable technician.

1 year ago

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Verified Customer

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Ami Winston-Salem, NC

It's easy to deal with issues related to appliances and systems . Ease of getting thr technicians at lower rates. Quick service

1 year ago

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Verified Customer

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Matthew Duluth, GA

I have had a claim with charge warranty ever since February 6th that has not been addressed I file another one that has not been addressed and so if we got to pay for warranties every month to get our stuff fixed and then it never gets fixed I think something need to be said or done about that

1 year ago

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Verified Customer

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Barbara Spring Branch, TX

Service company came with the incorrect gas fitting. The person who assessed the unit asked me if it was gas or propane. I told him but today what the man brought was for gas so it would not work.

1 year ago

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Verified Customer

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Rosalie Sacramento, CA

Once you figure out they send to contractors and there are few day waiting period for them to respond you are good! I recommend them!!!

1 year ago

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Burton Trenton, NJ

Liked quick response from customer service. Disliked Choice's offers of money, rather than replacement of defective product. Money payments were inadequate, for the most part.

1 year ago

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KETAN PATEL Lawrenceville, GA

Choice Home Warranty, CHW, is a pain to deal with. They always resist honoring the work, and come up with lame excuses so they don't have to pay for repair or replacement. Almost every time I ended up having a bad experience with my claims, so it's very discouraging to even call them to fix things. Claim Manager, Tamika, is very rude and cuts me off when I talk, she is very pushy and enforces her side of the view and is arrogant. I couldn't ask for her supervisor as she was at the top of the claim department. It is not worth having CHW at all.

1 year ago Edited January 10, 2024

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Himanshu Gupta Flemington, NJ

Albert H was efficient, yet relaxed in explaining the policy. He was pleasant to converse with and not your typical "pushy" salesperson.

1 year ago

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Francy P.V. Woodbridge, NJ

I appreciate the patience of Mr Sam B for to explain the offer which is best offer to me, and could finalize one for my home ..Thanks to Sam B

1 year ago

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Verified Customer

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John Kansas City, KS

I'm not happy with not being able to talk to anyone at time of placing repair order. I had to pay $75 to the plumber for him to tell me my pump wasn't covered. I asked the only person that would answer the phone and he wouldn't let me talk to the claims department. Not happy with Choice warranty.

1 year ago

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N8 P Waldorf, MD

Michael was professional and personable. He explained what needed to be done and made recommendations for future upkeep.

1 year ago

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Sue Sorrells Fort Worth, TX

Only called one time. We lift in a small town. Waited a few days to get a rep out but it was ok for this time that we had to wait.

1 year ago

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Linda Anderson, CA

They take your money and then never reimburse you for the repairs done by the contractor. Plus they don't even pay the contractors for their work if the claim is done through them and not the customer. The put you on ignore and give you all kinds of excuses as why they will not cover the claim. It is a FAKE POLICY. THEY ARE SCAM ARTISTS!! DON'T BUY THEIR POLICY!! IT IS A RIP OFF SCAM!!

1 year ago

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Verified Customer

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Eric Jonesborough, TN

So far, no problem getting appliances repaired. However, I was not pleased when the monthly cost for the warranty increased--without warning.

1 year ago

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ana gamarra CA

Service was great the response to my inquiry was quick this it’s my 3 call for different service and they always on time

1 year ago Edited January 10, 2024

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Roz Tandy Fairburn, GA

Professional, very thorough, and gave me tips and instructions on keeping the washer in good shape. He was quick and very friendly

1 year ago

Choice Home Warranty Reviews