Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Trish

In the last month every claim was denied approval for fixing and then when I tried to appeal it my case managers never even responded ton emails or phone calls. Some one else would, but it was only a denial service. So paying for some one just to say that its normal wear and tear on items but then denied service. We canceled our policy. We had never ran into this issue before. So not sure why everything getting denied now. And what I consider normal wear and tear on items isn't considered normal in your terms so just seems very subjective.

1 year ago

star star star star star

Dave Gambino Knoxville, TN

They were VERY professional. They even brought a carpet to wipe their feet and shoe covers. They fixed my plumbing issue without issues.

1 year ago

star star_border star_border star_border star_border

Ketrin Adam Washington, DC

This company is difficult to get ahold of and there's no easy way to dispute/appeal a claim. They do not deal in emergencies, however, every item you'd need a home warranty are emergency items (hot water heaters, AC units, stoves, etc). Inevitably it takes so long to get this work completed it'd be easier to just pay for it yourself rather than dealing with the aggravation of using a home warranty.

1 year ago

star star star_border star_border star_border

Phil Dayton, OH

I bought a warranty for my son and he called 3 weeks ago for a repair on his dishwasher. The guy came out and said he needs a new control panel and it would be a few days. He had tried to reach out to this guy and no one answers the phone. This has been going on for 3 weeks not acceptable.

1 year ago

star star_border star_border star_border star_border

Marc Torgerson Lawrenceville, GA

This is a scandalous, underhanded, lying, deceitful company. You do not want to do business with under any circumstances! My 23-year-old AC unit finally bit the dirt. No thanks to the second Tech they sent out, putting the wrong capacitor in, and blew it up !! Second tech told me thats what caused it to burn up. And they blame me!! Seriously this company is more than pathetic. I would say that they are totally worthless. But then again they can always be used for a bad example!!

1 year ago

star star star_border star_border star_border

Valerie Marion, IN

It is difficult to get a claim processed. Two weeks when your washer is not working when you have a family is too long. No response when it is -35 Fahrenheit and your heater is broken and Choice does not reply. Then when they do, they send, a 'were sorry we weren't able to help you ' email.

1 year ago

star star star star_border star_border

Mary Hubbard, OR

I’ve used the service twice and mission accomplished. But not without miscommunication. I still have not gotten a receipt or report on the equipment that was replaced in Jan 2023.

1 year ago

star star star star star

Carolyn Clio, MI

I like it when you call with a problem they get someone out as soon as possible to solve the problem or tell you what to do about it.

1 year ago

star star star star star

Eileen Fort Mill, SC

Service provider was on time and was able to replace stove part quickly. He was courteous and well groomed. Did a great job!

1 year ago

star star_border star_border star_border star_border

Pat Dallas, TX

They will not fix my ice maker. Their salesperson conned me into renewing my contract telling me their new contract covered more. I asked for cancellation & he refused. I cannot get service, one service company insisted I pay my co pay on cash. I refused, he insisted. I took a picture of the cash & documented the serial numbers plus I have my written receipt. It’s the worst company possible. My ice maker still isn’t fixed. When I get water from it, it’s full of ground up plastic.,

1 year ago

star star star star star

Anh Sirridge Olathe, KS

Choice Home Warranty was easy to file a claim and the technician came that next working day. I highly recommend this company.

1 year ago

star star star_border star_border star_border

amaraja kanitkar Troy, MI

The service was quick but 2 days later my dishwasher is not working again . One of the parts ordered on the prior repair didn't work .... so they had to use the old part again . Very concerning that the repair didn't even last a week .

1 year ago

star star star star star

Ken Gardner Fort Worth, TX

All pricing options explained clearly; applicable discounts were offered, salesman was aggressive but not pushy and told me what I needed to know.

1 year ago

star star star star star

Bud Houston Cottonwood, CA

Greg was very helpful and knowledgeable. All of the people who answer phones are here in America and speak great English.

1 year ago

star star_border star_border star_border star_border

pedro Camacho Sacramento, CA

We are very disappointed with Choice Home Warranty, Freezer with ice crystals on food items, freezer on blink, put in call and after calling In waiting for a technician to be sent out to no avail and waited over two weeks! They couldn’t find a technician to come out to fix fridge and my washer. We canceled…. Home Warranty of America is the best

1 year ago

star star star star star

Joyce Fanuele Sebastian, FL

Choice Home Warrantee acted right away on my claim and had a tech at my home at my convenience. The tech that came was friendly and experienced.

1 year ago

star star_border star_border star_border star_border

Annie San Juan Capistrano, CA

I was told when I purchased the warranty that I would be paid replacement value of an item with the same specs if it was not able to be fixed. That was not the case when I filed a claim for my Samsung range. The part I needed was no longer available so Choice originally offered me $350 to replace my range. After declining that offer I was issued a check for $455, the absolute highest they would pay out. I couldn’t find a range with the same specs under $799. So Choice Home Warranty is no more honest than any other misleading home warranty service.

1 year ago

star star star star star_border

Alisa Killbuck, OH

I love that they have enough contractors in GA. However, not enough in Boston, MA This is the 3rd home warranty I have used in 16years, so far so good!

1 year ago

star star_border star_border star_border star_border

Francis Richmond, TX

I told them that my stove was original…40yrs old when I bought the policy. I specifically asked that if it went out would they replace my stove! They said yes! 4 yrs later my stove goes out and instead of replacing my stove, they gave me a $500 gift card for Lowes! Absolutely awful! My son had the same experience with his air conditioner and his Choice policy.

1 year ago

star star star star star

Pamela Abbey Phoenix, AZ

Was on time and kept me updated on details. She was very efficient, knowledgeable and had a very pleasant personality. She did a great job!

1 year ago

star star star_border star_border star_border

Karen Smithville, TX

It takes a really long time to get payment for an appliance that has gone out. My dishwasher is not working and the guy was out 3 weeks ago. He said it couldn’t be fixed. I’ve heard nothing back from Choice Home Warranty. I’ve called but the claim hasn’t been processed.

1 year ago

star star star star star

Debbie Weddle Mesa, AZ

Yoni was a pleasure to talk to. He was very thorough and answered all my questions. Choice Home Warranty should be proud to have him!

1 year ago

star star_border star_border star_border star_border

pencarver Burleson, TX

IF I could give zero stars, that would be much better!!!! I signed up for the reviews app. I gave my user name and password. My user name was totally messed up. Of course there is NO MEANS TO CORRECT THEIR ERROR!!!! If I could give negative stars, I would gladly offer the negative stars in generous numbers on this alone! Unless this can be corrected, I may just totally wash my hand of Choice Home Warrantee!!!! I doubt that they care, so we shall ee what we see....

1 year ago Edited February 16, 2023

star star star star star

Jim Craig

Request for service was handled very promptly. Serviceman was good. Cash[gift card 】 was less than I expected. But I accepted anyway.

1 year ago

star star star star star

Katherine Woburn, MA

Service was great! The technician who came in was very pleasant and quick. He explained everything. He was in and out and great to deal with.

1 year ago

star star_border star_border star_border star_border

Andrew Tuscola, TX

This company is a fraud. They do not stand behind their promises. I had a dishwasher that wore a hole in the tub from normal wear and use, they would not make the repair, and when I wanted to cancel my contract they keep most of my money. The customer contact we very rude and disrespectful. I do not recommend choice home warranty. They charge way to much for what you get.

1 year ago

star star star_border star_border star_border

dave nicholson Lee's Summit, MO

Ok for minor repairs and replacements. When it comes to major appliances I’ve been consistently disappointed with “like for like” replacements. The value of the replacements offered are nowhere near the value of the items needing replacement. For example I was offered $450 as a “replacement” for a $1000 dishwasher.

1 year ago

star star_border star_border star_border star_border

Mike Sweat Birmingham, AL

Called choice warranty on Jan.7th. to file claim to repair microwave . Then on Jan. 10 was notified that Stephens appliance repair would be out to evaluate problem, they notified Choice on problem and cost of repairs Still waiting .On Feb. 7 called choice to voice concerns ,stated they would call me back within 24 hrs. again still waiting for update!

1 year ago

star star star star star

Kayla Ross Anderson, IN

This is my first purchase of home warranty and James was amazing! He was very informative and walked us through everything. I highly recommend!

1 year ago

star star star_border star_border star_border

Brian Rogers Summerville, SC

I had a whole house plumbing inspection that found a rusted joint on top of the water heater. The technician informed me that it should be repaired before it rust through discharging water all over the garage. CHW refused to repair and will not do so until it fails causing significant damage to my garage and costing them more to repair.

1 year ago

star star star star star

Terri Budris Sun Prairie, WI

The technician was professional, thorough, friendly, courteous, and knowledgeable. It made the process so much more pleasant!

1 year ago

star star star star star

Via Mobile, AL

What i like to choice Processing my claims no hassles and i don’t have to wait a long time to have a company to provide the service i need.

1 year ago

star star star star star

Shawnda Thompson Akron, OH

Excellent service. Sent technician out the next day. Fixed the problem in a timely manner. Would definitely recommend this company to everyone

1 year ago

star star star star_border star_border

Hootie Turlock, CA

The representative said the service fee was $75 and when I got my policy it says $85 I've been a Realtor here in California for more than 30 years and thought I would give you a try but that's not a good way to start out.

1 year ago

star star star_border star_border star_border

Bob

Choice has short comings. Replacement appliances are pro rated & the Lowes Credit certificate takes weeks to arrive. Also they don’t cover mane water line or its shut off valve. Minor issues are handled okay but appliances trouble calls can take a week

1 year ago

star star star star star

Lynn Hubbard The Villages, FL

Good coverage. Reasonable costs. Online system is well organized and user friendly. Phone staff are professional and competent

1 year ago Edited November 8, 2023

star star star star star

LaurieAnne Corpus Christi, TX

I am very happy with this company. The response was quick, and the technician that came was friendly and yet professional

1 year ago

star star star star star

Robin Houston, TX

Excellent service by Choice and the companies that they use! I came over from American Home Shield and your service is 100% better in Every way

1 year ago

star star star star star

AJ Weere Clovis, CA

I changed over from AHS and it was very easily done by the agent WK. Since I just came over to CHW, I cannot say much about their service yet.

1 year ago

star star star star star

IRIS Detroit, MI

I like the claims proceed fast. The providers were professional, friendly, and explained the problems very well. Excellent service providers.

1 year ago

star star star star star

OLIVER Littleton, CO

Prompt service appointment, parts that were ordered came in on time and Sears Service installed them the next day. Robert was excellent!

1 year ago

star star star star star

Sam Watson

The price for coverage is excellent and I have made only one claim and the response and quality of the technician doing the repair was excellent

1 year ago

star star star star star_border

Carlos Hernandorena

I like the quick create a claim process and the customer service.I can't give it 5 stars because the quality of the repair team that comes to the house.

1 year ago Edited May 17, 2023

star star star star star

Louis DeMatteo Murrells Inlet, SC

Travis from Stay Cool Heating and Air Conditioning was very friendly and helpful. He investigated the problem and clearly explained my situation.

1 year ago Edited May 17, 2023

star star star star star

Kenny Foo Lawrence, MA

Very impressed and easy to got home coverage of warranty, just peace of mind for home appliances, plumbing and electrical works.

1 year ago

star star_border star_border star_border star_border

Teresa Butler Tate Canyon Lake, TX

I was pleased with the Sears Service Technician. He was knowledgeable and communicated well about the problems and what was needed to fix them. I am sorely disappointed with the Choice Home Warranty in that they found an excuse not to cover the problems that the service technician pointed out. So I will now have to buy a new refrigerator. So much for the "warranty."

1 year ago

star star star star star

Debbie S The Bronx, NY

Customer service rep Jeff was very helpful and patient. Answered all my questions. Made me feel comfortable in choosing your company

1 year ago

star star star star star_border

Chris Chicago, IL

It took over 24 hours to get a vendor assigned and unfortunately this was related to heat during winter and I had to wait 3 days for a technician to arrive

1 year ago

star star_border star_border star_border star_border

BeeBlessed44 Rev45 Hephzibah, GA

Given an Appointment time of 3-8pm for Feb 2, 2023. What a Complete waste of my valuable time. A complete No Call / No Show. I even called the number of the Plumber in my email, yet his mailbox was full and requesting to leave a text message. I’ve yet to hear back, and my afternoon / evening totally wasted. Don’t know if I’ll hear from you all tomorrow or not. But this is totally unacceptable.

1 year ago

star star star star star_border

Courtney Morgan Harrow, HRW

The level of customer service is very good. I do find that it can be difficult to communicate new contact information. That said, I would recommend Choice Home Warranty.

1 year ago

Choice Home Warranty Reviews