Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Aisha Moon Fayetteville, GA

They are honest and fair which is needed when dealing with a warranty company

1 year ago

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Barbara

i like on what they covered i like service and how quick they are to come out to prem

1 year ago Edited April 26, 2024

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Don Waring Wichita, KS

Very positive 1st experience. No hassle & very quick response.

1 year ago

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George Edgewater, MD

We have had mixed results so far. A few HVAC contractors have been a waste of time and $65 for the fee. Never fixed my unit

1 year ago

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Reid Whitacre

I had a plumbing issue that I called to have repaired, and came out and fixed it that week. They're easy to get a hold of.

1 year ago Edited January 16, 2024

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Mary

It's always been pretty quick and to the point. It was a smart investment.

1 year ago

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Steve Tucker San Jose, CA

Quick response and customer service people I could understand.

1 year ago

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Jeff

They were very polite and got right to the point on it and got us somebody out there.

1 year ago

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Anonymous

The serviceman was very polite and very pleasant and knew what he was doing.

1 year ago

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krishna mohan

Great service, immediate attention and simple support website.

1 year ago

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Terry Terre Haute, IN

Well it has been 30 days since I filed a claim on my refrigerator/ freezer not working and it’s still not fixed .

1 year ago

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Ben Lubbehusen Ellicott City, MD

Service was timely, toilet was repaired and is working great!

1 year ago

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Rhonda Vance Florence, KY

Quick response, quality workmanship, all for one low deductible!

1 year ago

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Raymond Corpus Christi, TX

First level Customer service reps work from a script and don't show initiative or willingness to care about the customers

1 year ago

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Janet Slimak Brooklyn, NY

2 service calls for 2 different AC units and am completely satisfied:-)

1 year ago

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Barry Hillsborough, NC

I had to locate my own service tech for the repair I had requested, Iam still waiting for my fund return..

1 year ago

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MARONE Mobley Orlando, FL

There was a very quick response time and the tech provided great service.

1 year ago Edited January 17, 2024

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Dave Tulsa, OK

Didn't take long to get appointment to have item checked and or repaired.

1 year ago

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Sarena Martinez Haslet, TX

I'm in the neutral zone. CHW responds very quickly to claims and repairs quickly, but handles replacements poorly.

1 year ago

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Steven Radoff New Smyrna Beach, FL

Quick response by Choice Home Warranty. No hassling. Pleasant.

1 year ago

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Bill Koons Saint Charles, MO

Quality and speed of service. The cost of the Home Warranty service.

1 year ago Edited January 15, 2024

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sachin v Franklin, TN

Always had great experiences with choice home warranty contractors.

1 year ago

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Everett Kelly

Our claim was processed quickly and to our complete satisfaction.

1 year ago

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Morry Garland, TX

No long hold time to speak to a representative. Quick response by referral.

1 year ago

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emenike anadu Ashburn, VA

Claim was approved Qualified technician was assigned by them

1 year ago Edited January 3, 2024

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Alan Prisock Austin, TX

Excellent customer service, professional repairman, prompt service!

1 year ago

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Ali Richmond, TX

Had a case opened and end up paying from my own pocket. The representative from CHW were not helpful in explaining and were unprofessional.

1 year ago

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Judy Olive Branch, MS

It's easy to get service repair, just one phone call. They take it from there.

1 year ago

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Tarah Holm Mount Juliet, TN

Could have better communication and education of coverages to customers. Very vague then when they sent the claim they do not explain why in a customer friendly manner.

1 year ago

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Anthony

It takes a month to months to get service. You can not get a call center in the US unless you escalate your issue.

1 year ago

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Tim Butler Greenville, SC

Fast service. Peace of mind not to have to worry about the cost to repair.

1 year ago

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HQ Banh

Two technicians came on time and replaced my fill valve really quick

1 year ago Edited March 15, 2024

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Joseph Scrivner Birmingham, AL

Choice responds quickly, process is easy, and the companies are very good.

1 year ago

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Nathaniel

Just needed to use it for my air conditioner and they took care of the service.

1 year ago

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Anonymous

I've used it six times and they've completed the work all six times.

1 year ago

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Bobby Trinidad Las Vegas, NV

Quick response to my claims. The problem is can't talk to anyone when calling the office by phone.

2 years ago

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Patrick Dolan St Louis, MO

Quick and friendly service to get my furnace back up and running!

2 years ago

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Kathy Dillon

Quick response with options to to select on type of service you can accept.

2 years ago

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David Washington, DC

Great tech. Very professional. Explained the problem completely.

2 years ago

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Patricia Grenellle Florence, AZ

They were efficient, quickly responded and were professional.

2 years ago

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Randolph Mt. Pleasant, SC

Very efficient service provided; wasted no time in conversation. Amazing!

2 years ago

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Ronald Las Vegas, NV

Friendly customer service and it's very easy to reach someone

2 years ago

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Charlene Francis Lewisville, TX

It took several days for you to find a plumber to come fix the problem with my kitchen drainage.

2 years ago

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Janet OR

I have two warranty requests in right now, one since 6/2023. Still not resolved. I would not recommend choice. And my premiums have gone up by about $40 a month.

2 years ago

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Crystal

One time I had to use my warranty to get an A/C guy because my compressor went out. They could not find anybody and they waited two days later to tell me they couldn't find anyone and so I had to find someone. They still charged $75 but they just deducted it from my bill. Well, they deducted the $75, but my bill ended up being like $400 and something. They were hard to contact and it wasn't like they were mean. They were just repeating everything I would say. So it wasn't helpful.

2 years ago Edited December 7, 2023

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Anthony Bloomingdale, IL

Our Plumbing issue was handled. promptly and professionally

2 years ago

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Stacy

Waiting to hear back from service company have not gotten a text or call on a follow up call to complete the service.

2 years ago Edited December 2, 2025

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Carlette Jones Hinesville, GA

Customer service and the company that came to do the repair were great.

2 years ago

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Dr Knoxville, TN

Very professional. Fixed the problem. I trusted him to do the correct repair.

2 years ago

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Jack Salem, IL

I have a claim in for two or three weeks have not been contacted, my lash claim took me 2 to 3 months to get somebody to come out to look at it

2 years ago

Choice Home Warranty Reviews