Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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John El Mirage, AZ

Very helpful and fast service. My hot water heater was fixed with in a half hour. It was great.

7 years ago

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Steven

Hot water heater went out and they got somebody out her pretty quick. They are pretty responsive

7 years ago Edited January 10, 2024

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Michael Frisco, TX

We had a problem with he dryer and they came out the first day possible, extremely prompt.

7 years ago

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Ivy

My dryer broke and I used the warranty and it was fixed very quickly and efficiently.

7 years ago

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Ashok

They take too much time. I'm actually trying to use it right now and they still haven't fixed the problem and it's been over a week.

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Please contact us at 1.888.531.5403 for further assistance.

Aug. 27th, 2019

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Verified Customer

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Gayle Greencastle, IN

Not really pleased with it. They didn't understand what I was trying to say and they weren't clear about their answers. They didn't cover it when my air conditioning went out.

7 years ago

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Teresa Dayton, TX

This is convenient and handy. They are there quick, the nest day to take care of everything.

7 years ago

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Fran

Quick response and repair 2 plumbing issues that were taken care of very quickly.

7 years ago

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Juan Ceccato

I have a refrigerator that was not replace based on a technical clause. I didn't renew 2 of my houses with you. I chose another company. There is one more property that I won't renew once the contract is over.

7 years ago

Reply from Choice Home Warranty

Our records show that we never received a diagnosis. You may contact us at 1.888.531.5403 to place a claim, or place a claim online at .

Aug. 27th, 2019

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Verified Customer

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Sunnee Jin

The price is cheap and the service is fast. If they can't help you, you can find someone to pay for it.

7 years ago

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Gail Hull

They have handled to claims for me efficiently and promptly and that's what I needed and expected.

7 years ago

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Verified Customer

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Gerald

Prompt action, need to get past their call center customer service to rate higher.

7 years ago

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Verified Customer

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Lillian

They take your repair and explain how the company will contact you in a timely manner

7 years ago

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Michael Alvin, TX

Recently my air conditioning wasn't working and they came out and made repairs. I haven't had any problems with them.

7 years ago

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Kathy Brockway, PA

They were very helpful and thorough in explaining everything. They gave me some great bargains.

7 years ago

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Wayne Springfield, MO

Sometimes it is a good thing, sometimes it is a bad thing because they give us trouble doing it.

7 years ago

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Richard Las Vegas, NV

Every time I've used them, it has been good, fast service and it has been accurate.

7 years ago

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Ricky Curtis Crowley, LA

They always do good when I call them. They came and fixed my dryer about two weeks ago.

7 years ago

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Verified Customer

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Deanna La Porte, TX

Customer service is very knowledgeable and very accurate. They were very quick with their service.

7 years ago

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Dallas Christensen

I haven't filed a claim yet but when I started they handled everything outstandingly.

7 years ago

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Verified Customer

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Judith Delph

Easy to follow what is or is not covered on policy and if a question there is a fast response

7 years ago

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Verified Customer

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Mary Lou

The price on my previous company kept going up and up so I went with Choice. So far so good.

7 years ago

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Nancy Mars, PA

It sounded like it was a good deal but when I call with problems, they say it is not covered. I didn't get the service I thought I was entitled to.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2019

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Verified Customer

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Dianne

I had a problem with my clothes washer. The repairman responded quickly and did an excellent job.

7 years ago

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Verified Customer

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Daina Criswell

They don't cover much, a/c did nothing, refrigerator did nothing. $45 a month and $60 each visit for nothing. Still had to get a service repair to fix my issues and $$$$

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 15th, 2019

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Verified Customer

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Barbara Nova Sun City Center, FL

Both times I needed them they got someone there promptly. The work that was done was top notch.

7 years ago

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Ed McCrory Winnsboro, SC

Have not utilized any claims yet.However the benefits and service seems very good and simple.

7 years ago

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Darren Brown Garland, TX

They were quick to schedule a technician to come out and check out and fix my issue.

7 years ago

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Ana Lake Mary, FL

Very informed, respectful and patient. They have a great support system for the customers.

7 years ago

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Anissa

They get the job done. My refrigerator went out and they worked to fix the problem.

7 years ago

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anonymous

They took care of what I needed to get taken care of and sent someone out timely.

7 years ago

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Debbie Lubbock, TX

The people who came out were very polite, the one time I used it, but the sales man very rude and abrupt, I hope he no longer works for them. Because of him, I have gone to American Home Warranty.

7 years ago

Reply from Choice Home Warranty

Thanks for your feedback, as our customer you are the most valuable part of our business.
In regards of your concerns we have forwarded your comment to the Director of Sales in efforts to promote our highest level practices and quality assurance among our representatives.

Aug. 1st, 2019

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Verified Customer

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Derrick

Everything was done properly and we didn't wait when I used it for mt downstairs air conditioning.

7 years ago

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Eun An

not customer friendly/focused. in my interactions w the firm, it was very clear that it was protecting the firm and not me. waste of money for me. considering my last insurance company for new contract.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you had a negative experience. Our Consumer Advocate will contact you to provide further assistance.

Feb. 7th, 2019

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Verified Customer

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jane

I was charged 6 hundred dollars for a job that should’ve cost me 1 hundred dollars Your customer service told the plumber you sent to charge me for work that didn’t need to be done I got no satisfaction from your people

7 years ago Edited February 6, 2026

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Verified Customer

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Louise

They cover all the items I need covered, customer service was very nice and knowledgeable.

8 years ago

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Beng H. Lam

the repairmen delayed fixing the toilets problems very good because ordered new parts

8 years ago

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Tai Holtz

Respond quickly and meet my needs. Customer service representative was courteous and helpful.

8 years ago

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Tommy Harris

I like the plan that's offered the idea that a plan was put in place for veterans.

8 years ago

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Mohsen Mardi

The service guy could not get the product serial number and crack the cook top then they denied to fix the cook top because they think is installed wrong cook to has been working for years

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you for further assistance.

Aug. 21st, 2018

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Verified Customer

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Jackie Roy, UT

The service provider never had us scheduled. If I had not called the provider to check the techs arrival time no one would have showed up. Not cool.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Aug. 21st, 2018

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Verified Customer

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Glenda Newsom Cookeville, TN

My ice maker was replaced and I was pleased with the service and the workmanship.

8 years ago

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Verified Customer

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Lori Virginia Beach, VA

Had questions about warranty and then when wanting to cancel , very hard to get someone to talk to. Someone avail at the snap of a finger to buy a warranty but just the opposite when having questions or wanting to cancel

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Please be advised that the best time to reach us at the start of business hours M-F 8am EST. Please contact us at 1-800-816-2059 Monday-Friday 9am for further assistance.

Regards,
CHW

Aug. 14th, 2018

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Verified Customer

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Carmelo Panama City, FL

Great service on behalf of Choice to locate and achedule a service company to repair our A/C

8 years ago Edited September 14, 2021

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Adonis Arlington, TX

Sales team did not do as they said they would. Charge my accout $1,960 and did not communicate anything with me before cancelling my 2 accounts. Terrible customer service practice

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our consumer advocate will contact you directly.

Aug. 14th, 2018

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Verified Customer

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Kenny Vinsob Hartselle, AL

Representative was very professional and answered any questions that I had very professional.

8 years ago

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Bernice johnson Sparta, WI

A month I was contacted by choice home warranty . I then purchased a 3 year service agreement,to date I have not received my hard copy of the contract, it

8 years ago

Reply from Choice Home Warranty

We thank you for your feedback. We have resent your contact to you via email.

You may also log onto with your email and policy number, to download your contract.

Regards,
CHW

Aug. 7th, 2018

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Verified Customer

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Ginny Burnsville, MN

Great service and great price customer service representative was extremely helpful

8 years ago

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Chuda Mainali Hutto, TX

I got a good service in time and when I call they come in time and fixed them timely

8 years ago

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Verified Customer

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M. Gene Ulrich Cabot, AR

Have not yet contacted Choice for service. They were very slow in providing service contract and it the contract was very in-conclusive.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

Choice Home Warranty Reviews