Choice Home Warranty Reviews
9.3
Overall Score
Maryann Lambert Birmingham, AL
These people are crooks. They took three years punt out of my bank account after i stressed several times i only wanted one year. Then i had a water heater problem where my burner would not stay lit. They sent a repairman out who left with parts and never returned them. The second repairman they sent out eyed it and said II needdd a new water heater and left. I called and found my report was closed as a leak in the tank not covered. I sent pictures proving there was no leak. They then said it was dirty. It was not. There were a few parts left by it from the first repairman. They then sent a third repairman who confirmed there was no leak. I never heard back and called and they said the report was closed as a leak in the tank not covered even with the pictures I sent and their own third repairman telling them there was no leak. I went over a month taking cold showers. I finally replaced it myself. DO NOT UNDER ANY CIRCUMSTANCES GIVE THESE PEOPLE YOUR MONEY. THIS IS A SCAM. THEY SHPULD BE SHUTDOWN. I WAS OUT OVER 400 dollars and HOURS of lost time trying to reason with these crooks. They did not even read their own repairman’s reports. They are horrible and would not even refund my yearly fee. They are crooks. Tanisha I think was the person I talked with. She was rude and no help at all.
7 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jan. 23rd, 2019
Kenn
Although I have been unhappy with CHW because of the number of unapproved claims lately, I was completely satisfied with Jeff of AAA Air and Heating. Not only did he fixed the problem associated with my claim, but in his diligence, he solved a long running problem of my HVAC unit continuing to run after reaching temperature that other repairmen had failed to fix. My claim involved my outside unit not engaging. Jeff discovered that the unit was not getting feedback from the thermostat and installed a new one. 2 problems solved.
7 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Jan. 23rd, 2019
David Sammet
Choice was able to get a tech out quickly to fix an HVAC issue. The process was quick and painless. Thank you Choice Home Warranty for your service.
7 years ago
J. L. Oklahoma City, OK
On December 13th, 2018, I submitted a request for service for my dishwasher. On December 15th Ryan H with Next Level Appliance came to work on the dishwasher & paid him $60. He determined that a valve needed to be replaced. I called him on the 18th & he stated the part was ordered. I HAVE NOT heard from him since & he has not responded to my calls or text. Choice has told me that the was not even ordered until December 21st & has repeatedly told me he would be calling me. As of this moment, January 16th, 2019 have yet to hear from him. What must I do to get this handled??? This is by far the WORST service I have ever received/not received in my 75+ yrs by both Choice & Next Level.
7 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jan. 18th, 2019
David Phoenix, AZ
Great experience so far. Just joined today and the representative that helped me was very helpful and humanistic. I am very excited about my home warranty company choice!
7 years ago
Paul Schaffenberger San Antonio, TX
We've had minor problems with small appliances in the past and Choice has provided adequate support. In early November of 2018, our washer stopped working. Choice sent a technician and determined that the washer was not repairable. They offered us $350.00, which we felt was a reasonable amount considering the age of the unit. Near the end of November, we called for information on when we would receive the payment. We were told that the payment had been processed and sent on November 27th. We called twice in December and were told that Choice had 90 days to get the check to us, but that we could have a new check written and sent if we paid $30.00.! We've purchased a replacement washer thinking that Choice would provide the payment within a reasonable amount of time. Early this month(January) we called again and the representative told us to wait before requesting a new check to be issued. It is now the 15th of January and no check. We have a second home and were planning to get a home warranty through Choice. Having seen the bad service we've received, we may go elsewhere.
7 years ago
Reply from Choice Home Warranty
Thank you for your feedback. Our Consumer Advocate will contact you directly to provide further assistance.
Jan. 16th, 2019
Mary R Marshfield, WI
My furnace went out on 1/5/19. Called it in. I live in Wisconsin so figured they would get somebody here quickly. I receive an email message on 1/9/19 saying someone would be coming on 1/11/19. On 1/10/19 I received an email saying the company that was going to come on 1/11/19 had refused the request for service so someone ele would be here on 1/16/19. I called Choice Warranty to let them know we need service and he said the company that was down to come on 1/16/19 had just sent a refusal so they would have to look for someone else to help me. I couldn't wait any longer so I called someone myself to come and fix the furnace. I've been with this company 2 years and this is the response I get when I finally need them. Horrible service.
7 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jan. 15th, 2019
penny Baltimore, MD
I called choice in September2018 because my dishwasher needed to be repaired. I was sent at least seven different Techs who could not repair my dishwasher. Each Tech refused to send over the diagnostic for my machine. After the third looser came to my house I refused to pay any more deductibles, however Choice kept sending them. It is now January 2019 and they Choice have decided to give me $300.00 to replace a $800.00 drawer dishwasher. It is not worth the aggravation, some of the people who came to my home just plain stunk and others frightening. I found a better warranty that states up front "after 4 attempts they will replace the appliance". Choice does not dare to make such an offer. Choice is just plain a fraud.
7 years ago
Reply from Choice Home Warranty
Thank you for your feedback Penny.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jan. 15th, 2019
BK Mableton, GA
This was my first claim with choice and the experience was terrible! My garage door opener stopped working and I expected it to be replaced with a “similar” one as the policy states. However choice would not do that and wanted to put in a less expensive design. I spoke with the supervisor who spoke to me like I was an idiot saying similar doesn’t necessarily mean the same type or design. Unfortunately I have already referred several people to Choice because customer service when getting signed up was great. Now I will let all of those people know this is not the direction to go in. Very disappointing!
7 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jan. 15th, 2019
Diane Lower Hamilton, OH
My warranty is expiring very soon and I have no intention to renew it. The response to a claim is slow and several times I could not wait for them to call me back in a couple of days. Once my sump pump quit working and my basement was flooded the other was a 5 day weekend over 4th of July with no air conditioning. Both times I had to call a repairman immediately. Both times my claim was denied even though they would have sent out the same companies that came out to repair the air and sump pump. I did let them know but the customer service agents just read from a script AND WERE NO HELP. NO THINKING GOES ON THERE. Customers are not their priority. HORRIBLE!!! My advice is to get a lawyer.
7 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Jan. 11th, 2019
Kay Stevens Cumming, GA
I had two (3 year) warranties through Choice Home Warranty on each of our homes in Georgia. When I had an HVAC issue at my home in Augusta I called to see if the issue was under warranty. In order for that to be determined they sent an HVAC company out to assess the issue. They did not cover the cost of the repair but the company they sent out gave me the best price of the 4 companies from which I got estimates so I hired them to do the install. The company turned out to be a complete fraud. They installed a unit that was supposed to be new with warranties that was actually 3 years old with no warranty. Once I realized the unit was not what it was supposed to be I had to make a fraud claim through American Express to try to recoup my money and in the process of all the investigating I found out that they are not licensed in Georgia to do business and that they failed to get a permit or an inspection from the county for their work. Consequently, Columbia County has brought charges against the owner, who did my work, and I have been summoned to court as a witness for the county in their case against this business. I can't get anyone of substance with Choice Warranty to speak with me about this issue so I'm hoping you can get someone to contact me or to at least not to send fraudulent people to unsuspecting costomer's homes!
7 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jan. 11th, 2019
Richard Ramirez Miami, FL
After speaking with a sales person who said "all your appliances" were covered, I purchased the warranty. I should have read thoroughly the pamphlet which basically states that this is a MECHANICAL WARRANTY ONLY!!!!!. It does NOT cover anything that isn't mechanical at all. DO NOT BUY with the expectations that your appliances and other things are covered top to bottom. I had a service contractor come out, diagnose the issue and CHOICE decided that they didn't like his report so sent another one out. He said he would fix the problem but for $165 since the issue WASN"T COVERED under the warranty ( not much is ). I said go ahead and lets do it, haven't heard from him since. It appears that probably ALL of the warranty companies are a scam so I would suggest saving your money and just pay out of pocket and be done with it. Totally NOT pleased with CHOICE. I wish I had another 'choice'.
Additionally, they told me after 10 days I couldn't cancel but the pamphlet says otherwise. Might be time to exercise my rights
7 years ago
Reply from Choice Home Warranty
Thank you for your feedback. Our Consumer Advocate will contact you directly to further assist.
Jan. 16th, 2019
Lara Ketterman Chandler, AZ
I appreciate how quickly you responded to my claim off the website. The technician came right out two days later!! Awesome! My motherboard in the dryer was broken and cannot be repaired or replaced, so you said you'd replace it. HOWEVER, I was only offered $299.99 . When I appealed it, Sal, my claim manger said that was the price of the motherboard so that's it. Well, that's not a REPLACEMENT. 😒
7 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jan. 10th, 2019
Peter Fred Vincelli
Was able to get a plumber on New Years Day. The timing was perfect, as we were leaving for vacation. The plumber was professional , courteous and knowledgeable.
7 years ago
William Whitman Semmes, AL
They were supposed to be here Monday, but after I called on Wednesday they said they would be here that afternoon. They showed up at 2:52 PM. A part was needed they didn't have. Said it might be here Friday but no show. We will wait until Monday I suppose. We will see
It's now the following Monday (12/31/2018) and nothing yet has happened. Still waiting. HOW LONG DO I HAVE TO GO UNTIL MY DISH WASHER IS FIXED? This is during the xmas and new year holidays....
Called about 12/19/2018. They showed up about 12/24 ? I have lost track. My dish washer is still not fixed on 1/4/2019. I left a message on the 3rd. They called this morning and said the part still was not here. Expected to be in soon. I CAN ONLY WISH!!! THIS IS UNACCEPTABLE....
7 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Dec. 31st, 2018
Verdia D Oliver Mobile, AL
I am a first time customer. I was very pleased with the service I received from Tom. As soon as he explained everything with me I was satisfied and accepted the service.
7 years ago
Hank
Professional support, timely recommendations, updates that were helpful. My first experience of repair with you...could not have been better. Thank you.
7 years ago
Sasmita Mishra Providence, RI
After purchasing our home, we looked for a home warranty and then got call from these representative from CHW. After talking to 1 agent who was so annoying and rude to the maximum extent ....................someone called Charlie, I had to call CHW to file a complaint against him literally harassing me over phone.
Then another agent called and I finally signed up for 5 years plan on December 13th. I was told that I will be getting al the information by postal within 2 weeks which i have not received so far. Also, even after signing the plan with CHW, I got zillions call per day till 29th december when I was vacationing and these people almost called me daily 6-7 times with so called good rates.
Even after several complains to take me off their calling list and email list they kept on calling me until I got mad to the extent to ask the agent to stop calling me or else I am reporting this company for harassment by multiple calls and ruining my vacation to the extent that I had to keep my phone switched off.
And finally when the calls didn't stop, I had to cancel the policy with them today.
When you take the policy these people will charge you right next second but after cancellation they will take 15-30 days for money back, that point I don't get....
Hope none of you get harassed by these so called CHW reps that you have to look for policy cancellation even before it starts.
My experience is awful as my 9 year old heard my conversation with the rep few times (i had my speaker phone on) and he got really scared with the rage some rep talk to the customers.
7 years ago
Reply from Choice Home Warranty
We regret to hear that you had a negative experience with us. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback
Jan. 3rd, 2019
phyllis rishty Fort Lauderdale, FL
spoke to Maurice,, he was very helpful, gave me several options and I chose the one that best fit my needs. He was very informed as to the product you offer
7 years ago
randall s foor Coleman, MI
I put my claim in for my garbage disposal on a Thursday & the work was complete on Saturday morning. Now that was very impressive! Thank you very much!
7 years ago
Jeff High Point, NC
Overall very good experience, contractor arrived on time and work was completed. I placed the request online, the re should be better options in the drop down boxes to explain the issues.
7 years ago
Renee Pearland, TX
This company is a complete scam, they’re only in business to sell memberships and profit. They’re not interested in your or your warranty needs.
All of my conversations with them have been taped or recorded “ for quality purposes”, I strongly advise you to record everything they say or do.
Short version, I bought a home, haven’t even made the first payment. Buyer purchases a home warranty policy for me. The house was inspected, it passed with flying colors and it was emasculate from top to bottom.
These ::::scammers::::: got a call from me when 1 of the 2 water heaters pilot would not stay on. The ::::.scammers:::: sent out their team who said it needing replacing. Do they denied my claim. Claiming the Seller was liable for not maintaining the hot water heater. It had considerable calcium build up, causing the pilot not to burn. Even the most uneducated person on the planet could abstract the lies in this accusation.
I had 3 more Plummer’s come out the same day. All gave reviews and all were recorded, none agreed with the Scammers.
I loathe these people and I am willing to go as far as I have too to exposed them. I will also post the tapes on YouTube
7 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team
Dec. 31st, 2018
CECILIA G INGRAM Trinity, NC
Their service they provide is not worth the monthly fee. You need to read everything they DON'T cover. The service people they use do not have proper ID or come in company trucks. This has happen twice to me now. The last time I called because the breaker box keep turning off one of the breakers and was warm to the touch. The man that came out looked in the box and said I needed a sperate breaker, said it was not covered, demaned the $45.00 and left. I contacted Choice they said the would look into it and contact me, they closed the claim without any contact. DO NOT PURCHASE THIS SERVICE.
7 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team
Dec. 31st, 2018
Tracy Columbus, OH
It was determined that our clothes dryer start switch was no longer available to purchase; consequently the dryer was not repairable and in need of replacement. I was given an offer of $299.99 that was not even close to replacement cost. I declined the initial offer. We were contacted a short time later and it appeared to turn in to a "negotiation" session and the representative increased their offer to $350.00. I had no choice but to accepted the offer but I will still must spend a significant amount of out of pocket money to replace the dryer. I was also told that the company determines the amount to replace an appliance on wholesale and not retail so in order for me to get another dryer I will have to pay the additional amount; and it would take twenty days to process the offer and an additional five business days before the check will arrive. THIS COMPANY IS THE WORST. IF I COULD GIVE THE COMPANY A ZERO RATING I WOULD. This company is a disappointment. PLEASE DO YOUR RESEARCH before dealing with this company.
7 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Dec. 17th, 2018
VickC Capitol Heights, MD
I was planing to cancel my warranty, until I talked with Britney. Her concern to my issues, convinced me, to renew. Keep up the good work Britney. :-)
7 years ago
Gary Odom New Braunfels, TX
The very first claim ( bathroom exhaust fan) we made with Choice was never settled - we received an email that they could not find anyone in our area to make the repair! They said if we would find someone to do the work, they would re-imburse us for the cost....total scam. They immediately started their game of wanting our electrician to call them before making repairs so they could review...after having us do the work we thought we were paying for when we took out our contract! After a couple months with no communication from them, we decided to cancel our contract and demanded a refund. They did not refund our total amount and charged us for the first couple of months - in which no repairs were made. This is a sorry company to do business with and we are informing all our friends and family to avoid them completely! I guess it’s an old fashioned belief to think you should get what you pay for...definitely the case with these Shysters!!! Avoid at your peril...
7 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team
Dec. 31st, 2018
Vince Remediz Duncanville, TX
The plumber sent out on my problem was polite, courteous and professional. They were timely and thorough. I have nothing but good things to say about them.
7 years ago
Latoya Winters Brandon, MS
I have had nothing but bad experiences, I put in two claims on December 15, which neither issue is fixed. I put in a request for my chain on my ceiling fan that controls my light . The schedule appointment was scheduled for Wednesday from 7 to 11. Here it is 4 o’clock no one has called or anything I called technician number and he said I am out of town choice warranty was suppose to reschedule it and get in contact with you I said no one has call email or anything !! So I have to be without a light in my bedroom until when ? He said he would fall them to see if they could assign to another technician still haven’t heard from them or anything totally unprofessional. But what makes me the most furious besides this during the Christmas holiday!! The other request was my faucet on my tub was leaking .. which was told to me this summer before getting this package all fixtures in bathroom are replaced etc . The representative pretty much bribed me into getting this higher packages and to not go with another company to basically get a sale .. plumber comes out and barely do anything and says am not gone try to take it apart bc the entire cartridge needs replacing so I will order it and submit it to then . Hour later received email claim denied cartridge not a fixture .. I have a lot of neighbors with these guys and told them my experience and they some are not renewing either . I will be sure to let the neighborhood know bc they not professional and representative don’t care about customers just trying to make a sale . Company’s are now based off numbers and metrics .. They don’t care about the customers really it’s sad.
7 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jan. 2nd, 2019
Denise Martin Street, MD
It's too soon to evaluate the service since I just accepted the warranty today, but it was easy to talk to the reps about what IS and IS not covered. Sounds like a good deal, but time will tell.
7 years ago
Mike O'Reilly Loganville, GA
It was determined that our washing machine was not repairable and in need of replacement. We were given an offer that was not even close to replacement cost. We declined the initial offer. We were contacted a short time later and it appeared to turn in to a "negotiation" session. We were disappointed that we did not apparently have Replacement Cost coverage. We accepted an offer but will still spend a significant amount of out of pocket money to return us to whole.
7 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Dec. 21st, 2018
Barbara Kinnard Atlantic Beach, FL
Our technician, Cody, was very professional. He arrived at the time he promised, quickly diagnosed the problem with the dryer and fixed it within 2 hours.
7 years ago
Sue Kansas City, MO
while customer service arranged a service quickly the service call was 4 days out. Luckily I called the provider to let them know what part was needed and they advised that they had to come out diagnose the issue, submit to choice for approval, then order the part and then schedule a return visit which in total would likely take over 2 weeks. Glad it was a washing machine not a heater. So much for the quicker service promises made by the sales guy I should have stayed with my old provider. Lucking the contractor was great which is why they are getting 2 stars.
7 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Dec. 18th, 2018
Thomas E Moore Robertsdale, AL
Service was scheduled for Thursday between 3:00 PM & 8:00 PM, Offce called about 6:15 PM and said tech was running behind And would be late so rescheduled for Friday between 7:00 AM and 11:00 AM. Tech called at 9:51 AM and advised was about an hour out. I called him at 1:25 PM and was told would be there in about 10 minutes, arrived at 1:40 which was almost 3 hours past the 1 hour wait.Wait was entirely too long for an hour job.
7 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Dec. 18th, 2018
Melissa Gay, GA
I had an HVAC problem this Summer. It took a week for them to have someone come out, and he diagnosed it a problem with the thermostat. Then he disappeared off the face of the earth. I bugged Choice time after time after time, to get someone to fix it. They kept blowing me off. Then I finally got to find someone on my own to come out, and he diagnosed it correctly as the freon being leaking. The repair was about $500 and Choice refused to pay for that because they said the coil was rusty. No one from Choice every saw the coils - I have no idea how they thought they were rusty as their repair person told them (I listened) that the furnace was in normal condition for a 10 year old furnace. So - over 2 weeks in the Summer in Atlanta without air for them to waste my time and not pay to fix anything. I would not refer anyone to them.
Oh - but their sales team is pushy as alland you can always talk to them. But try to get ahold of anyone when you have a claim, good luck.
7 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience therefore, we regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Dec. 20th, 2018
Richard Fish Fort Worth, TX
Troy was very knowledgeable, courteous and professional with his conversation with me. He ask if I was a veteran. I am of 22 years. I appreciate the discount.
7 years ago
Mike Aiello Sebastian, FL
I am terribly disappointed in my first experience with Choice. So much so, that I would be happy with a full refund of my paid premiums for me to move on and select another provider for which I have not had any issues in the past.
Why so disappointed? I recently submitted a claim for our dishwasher that happened to stop functioning properly. Shortly after submitting my claim, I was informed that Choice has no service technicians in the area. What? No appliance service techs in the area? Well, I was given the opportunity to select a third party and to be reimbursed. So, I called Samsung, the manufacturer, and they put me in touch with their national service provider. The service provider came promptly and diagnosed the problem. Her lies the issue:
I called the Choice Authorization number. Waited 30 minutes until the technician had to leave for another service call. I then selected the option for an automatic call back. Another 30 minutes later I received a call back. However, shortly thereafter the call was disconnected. Nobody called me back. So, 30 minutes later, I called again and selected the auto call back. 25 minutes after that, someone returned my call. I explained the situation, however they said they could not help me because the technician was not present. I tried to explain that I was left with a written estimate and a diagnosis of what was found. That was not good enough. THe agent asked for the technicians phone number. I gave it to him, but also explained that there was no compelling reason for the technician to call back and wait 30 - 45 minutes on hold. And the technician never did call back.
Fortunately, the next day, I decided to create a conference call between Choice and Dish Network Services. The matter was eventually resolved, but not after much frustration. Your system for reimbursement is terribly flawed! So much so that I would prefer a full refund on my premiums so I can choose another warranty company that has service techs in my area and does not make it so difficult to deal with.
Mike Aiello
321-704-5654
7 years ago
Reply from Choice Home Warranty
Thank you for your feed back Mike.
We regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
We regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Dec. 12th, 2018
Dick Lownds Garnet Valley, PA
This experience was exceptional. I was scheduled for service on a Monday and First Home Service called to ask if they could come earlier. Tony was efficient and pleasant.
7 years ago
Charles Wylie, TX
Power Electric showed up as promised and took care of my problem in a professional, efficient and effective manner. They were very friendly and cordial.
7 years ago
William Thompson Oxford, AL
Technician was scheduled between 11-3. Did not arrive til after 4. We called to get his ETA. He should have been calling us with updates. Waited all day. The part has been ordered and will be installed at a later date.
7 years ago
Jerry Bouck Las Vegas, NV
I've only had one repair experience so far - not good. Tenant oven went out. I called Choice. First appliance tech said it would take a several days to make a visit! So, I called Choice & expressed disappointment. 2nd appliance guy came out same day (good). But said he does not carry the oven valve, and it would take 4 days to receive part!! There is a oven valve part in Salt Lake & somewhere else. Does it really take 4 days to ship an oven valve?? No, I doubt it. Not the best experience. Lets hope next one is better
7 years ago
Reply from Choice Home Warranty
Jerry,
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Nov. 30th, 2018
Review Source
Jeff Green Worcester, MA
You don’t have a lot of technicians and you don’t cover a lot of problems that come!
I am really considering getting my money back!
Even the techs you get are frustrated with you and if you’re going to cover the issues!
I really have to reevaluate your company!
7 years ago Edited January 10, 2024
Etta indictor Warminster, PA
I was disappointed because it was the first time I called for repairs on my garbage disposal. I received an email saying the man would be here on Sunday between 3:00 and 8:00pm. The email was sent on Wednesday. The man never showed up and he never called to cancel. I left several messages on his cell phone and he finally called me on Monday. He said he would be here on Tuesday. I was also told that an email was sent telling me that the date was changed. I didn't receive the email until Tuesday. It was a minor repair but a lot of my time was wasted. I hope if I need service again, Choice will do a better job in scheduling.
7 years ago
Reply from Choice Home Warranty
Hi Etta,
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with our technician.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Kind Regards,
CHW
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with our technician.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Kind Regards,
CHW
Nov. 29th, 2018
Robert Montgomery, AL
Very bad experience! I expect more to come as now I have to get legal help. I purchased a warranty from Choice, on 11-6-18, and after reading the warranty they sent me I cancelled the policy by phone on 11-7-18. A representative named Latisha, tried talking me into keeping the policy or at least the option part of the policy. I refused! She informed me that she would send me a confirmation e-mailed of the cancellation, and my refund. I paid Choice , $91.42 for the policy. The e-mail Latisha, sent me stated that the policy is cancelled, and I would not be getting a refund. This right here shows you how dishonest and fraudulent this company is. I bought the policy one day and cancelled it the next day before it even went into effect which takes 30 days to begin with, and they want to rip me off for my money. They're dishonest crooks! I just turned 65 yrs old, and I'm a disabled veteran, and on social security which everyone should know doesn't pay much. Well, I guess this is how Americans should be treated. Don't do business with these thieves! Just want to add an update: I turned this matter over to my bank, and after 14 calendar working days they got my money back. Choice home warranty never contacted me. Don't do business with them!
7 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We will contact you directly to further assist you.
Nov. 8th, 2018
Sundstrom Willowbrook, IL
No Service for my refrigerator repair depending on Choice Home Warranty!
Only frustration!
2nd call for service /Given option: I find my own service provider to come fix my fridge .
I get repairman at my home .
3rd Call to Choice /rules must get Choice claim PreApproval to talk to repairman before starts repair.
Choice answers says will transfer to claim Preapproval dept.
Waited as phone kept ringing for over 14 Minutes! Choice NOT answer to give PreApproval reimburse me !
Only Frustration dealing with Choice Home Warranty NOT giving me REFRIGERATOR service -Choice be there when I have need. Ha ha joke on me.
I’m angry 😡 Choice NOT there for me.
7 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Nov. 27th, 2018
Tom Magnuson Greeley, CO
Pushy salesman. Told him what I wanted but he kept pushing. I almost hung up on him to go with American Home Shield. When I said what I wanted he kept pushing to sell more. Previously, I started looking at you, about six weeks ago, and ended up hanging up on your employee.
7 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback
Dec. 12th, 2018
Rita St Louis, MO
Didn't like the "sales" approach process in obtaining the info on the plan, etc. Salesman was very pushy, felt like it was bate and switch process. Just because he says the same thing every day doesn't mean I understand it all the "fast" first time he says it! So we'll see it the rest of the year of coverage is a better process to go thru. Right now I don't have a really good feeling about the Company.
7 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback
Nov. 29th, 2018
Unhappy Customer Claymont, DE
My initial experience signing up was outstanding. I did a significant amount of research and still recall the great experience I had with Dan M. When I called my first service to get my heater fixed, my claim was immediately denied. I had a certified technician at my home able to accommodate my request by coming the same day and your company denied my claim. That’s was the first problem and a major one since my home was below 20 degrees. I was offered to have your technician come out; however within 24-48 hours someone would pick my case out of a queue. At that point, I felt like nothing more than a number and that my case obviously was not a priority. Each person I spoke to provided the same scripted response without any form of empathy. No one cared that my home did not have heat; including you supervisor and your retention department. After being transferred and speaking to the last member of a management she agreed to close my account per my request and provide a partial refund. She didn’t care to retain me nor did she acknowledge anything I was saying. Most importantly, she never sent the follow up email confirming my account was closed. Not to mention, I continued to receive emails that a your assigned technician would still come out. Note I tried to log into your site to state I no longer needed service and your company proceeded. I even tried to call the technician with the number provided and he still tried to call me at 2:30 pm to come. My biggest question that no one could answer was why send your technician to diagnose the same problem you were not willing to fix?! Not only is there a major communication issue, I had no way to leave a message because your office message stated closed. In addition, I was blocked from your website. I’m extremely furious and disappointed in the services rendered. I tried to explain I had a complete write up with th details of the issues our technician provided to me; however your unprofessional supervisor became combative. It’s never personal against a csr, it is critical that agents are trained to handle calls without “taking it personal”. If you don’t cover things considered to be normal wear and tear, why would I need a home warranty? I had to spend money on two emergency service calls to get my heater up and running without any help from your company. Needless to say, I’m extremely dissatisfied with your service and lack willingness to help my family when our heater went out. What I would like it the email promised with full details regarding my cancellation. If you would like to discuss further, feel free to call.
7 years ago
Reply from Choice Home Warranty
We regret to hear your dissatisfaction with Choice Home Warranty. We will contact you directly to provide further assistance.
Nov. 27th, 2018
DOCTORMARYPADULA Tempe, AZ
I paid a pretty penny to cover my tankless hot water system. They promise to repair or replace if your system fails.
The only failure is Choice. They rely on not paying and take advantage of the consumer and the contractors who you have to pay for a call.
They have a go to exclusion for any water system. CORROSION exists when you have water especially in Arizona
They embarass you and the contractors and will not replace or repair. They are bad business people who take advantage of Seniors who think this is protection. They should be investigated for their product and promises
I intend to call a news network and pursue a class action suit.
In business Sometimes you win and sometimes you loose. The only losers here are the Customer and the contractors who waste their time.
7 years ago
Reply from Choice Home Warranty
We regret to hear your frustration Mary. We will contact you directly for further assistance.
Nov. 27th, 2018
John Pollock Gulf Shores, AL
I have a GE over the range microwave go out. Was told it was the main computer board. I was told it would have to be replaced because it cannot be fixed. I am offered $165, I refuse the $165 and Choice offers $220. I paid good money to have broken appliances replaced, if not repaired. I didn’t realize I would be paying a $45 service call, purchase a like microwave for $219.00 plus 10% tax $21.90, $125 to remove the old, broken microwave and to install the new microwave. So it costs me $410.90 and I was offered and had to accept $220 (was told I would receive no other offer). So it cost me $190.90 to “BECOME WHOLE” as they sell you as Choice sells you the Home Warranty Plan. I have American Home Shield at one of my other homes and they would paid 100% (unit, removal and installation). NOT HAPPY WITH THE WAY THIS REPLACEMENT WAS HANDLED. Why am I paying $190.90 out of pocket!!
7 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us. We will contact you directly to further assist.
Nov. 27th, 2018
S. L. Columbus, OH
The customer service is great, however, the contractors they use, never fix the problems. I recently had an issue that I was told was fixed, only to get home and the problem still exists. Had a different issue last year with no follow up from contractor. Sorry I had to rate so low but if it wasn't for the mediocre service, I would give 4 stars. It's not the company, it's the contractors.
7 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Nov. 26th, 2018
