Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Carson Thomas Columbus, GA

As off today 5/20/2022 I am not a satisfied customer. My issue still has not been resolved, No one has contacted me about claim #157158979. I will not recommend Choice aHome warranty to anyone I know. They will not contact you about anything. you have to call them and hope to get a real person on the phone to find out what the heck is going on. I have an electrical issue but that isn't serious to them. As of now I will not recommend this company to ANYONE!!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

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Darlene Rodriguez DeSoto, TX

It’s nice having peace of mind when it comes to matters at home. CHW offers that in a package that is affordable and covers a variety of appliances etc.

2 years ago

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Andre Lanier Chicago, IL

You stood by your word/warranty and approved to replace the unit when it couldn't be repaired after numerous attempts. 5stars

2 years ago

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James Sulphur, LA

Very quick response to a A/C unit that stopped cooling. 90+ degrees all week. I feel for the repairmen who will go in the attic to work the air handler.

2 years ago

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Eugenia Akopian Niles, IL

Plumber from USA plumbing company was very Knowledgeable and nice personality Quickly find problem, gets approval and fixed

2 years ago

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jeff minnick Phoenix, AZ

We had a refrigerator that needed replacing. Choice only offered to pay half the cost of a compatible replacement unit. They claim in there advertising and sales pitches that you'll get a replacement just like you have. Buyer beware the contracts that the home warranty companies are worded very tricky. They make millions of dollars and give out very little. Will be better off putting the monthly payment to them in a savings account. Let's see if they put this review on their website. It will be interesting to read their reply.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 25th, 2022

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Pat Brown West Jordan, UT

He was friendly and was able to give discounts to make it easier on us financially. We hope to have a good experience with Choice Home Warranty.

2 years ago

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Steve The Villages, FL

This is not going so well so far. A simple repair request has become a nightmare. My pool pump is still leaking. I submitted a request to CHW back on May 10. It is now May 19 and CHW cannot find a tech to do the repair. I found one, but CHW has denied them. I have told my story to at least 5 CHW customer service reps. Twice the call has dropped while on hold with no callback. They continue to tell me that someone will be in contact within 4-6 hours. Not once has that happened. I don't doubt we will solve this, but so far, not a good experience. BTW...I never complain.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Kim Beggs Houston, TX

Choice is the best choice of Home Warranties. Covers more items and easy to deal with. I have been really thankful I have the warranty!

2 years ago

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James Rome Oak Ridge, TN

When they can get a technician, it is excellent. Their "do it yourself" option is a non-starter because technicians refuse to jump through the necessary hoops.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Nancy Barnette Muldrow, OK

Unfortunately I am locked into a 3 year policy with this company,,,It has been a horrible experience! It took nearly 2 months to have refrigerator fixed, still waiting for them to find someone to work on our water well ( 4-5 months). AC went out and excuse given for why it was not covered which will cost us over $7500 to replace. What a scam company!! When signing up for the policy (we live in a rural area), we were assured that they had contract with technicians to cover our area. Wrong!!!!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2022

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Pam Campbell Indianapolis, IN

7 days to get tech to look at AC unit and not able to reach anyway at the warranty company. The first tech was a no show and the window was 3pm-8pm. Contacted first company and they said they don't even do residential and the appt was never set up on their end. Couldn't reach a live person at the Warranty company, we exchanged emails but they were automated.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Jerri Newport, KY

Choice sent an experienced professional who finished the job quickly and to my satisfaction. I highly recommend. Choice..

2 years ago

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eric grimes South Portland, ME

I compared plans. Choice home matched the pricing but all the emails and calls when you first check them out is crazy annoying. As is all the script reading.

2 years ago

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Linda Philipps Miami, FL

usually does good work - last one not - company charged me $1400 cuz they said it was working when they arrived even though I told them I got it going - now same problem back

2 years ago Edited June 27, 2022

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Jerry P Laurelton, NJ

I've had your warranty company for 2 years the 1st claim I put in for a washing machine and an internal part was broken and they told me that it was wear and tear and did not cover it my 2nd claim is my dishwasher that is now in 3 months 2 different people same problems they damaged my floor in my house which is now partially repaired but not properly and they've replaced every part in the machine almost for the 2nd time And I'm paying a second in service fee which I should not even though it's over a month it's the same problem

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

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Tanja Stroh North Port, FL

Making a claim is easy. Comforting to know as a Home Owner that large out of Pocket expenses are covered by the Policy.

2 years ago

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Robert Dunlap Olive Branch, MS

The Tech arrived on time, was courteous and polite. He explained everything about the system and what needed to be done to correct the problem.

2 years ago

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Juancito Eight Woodstock, GA

The guy they sent was awesome and figured out what the problem was. I will definitely be an ongoing customer if choice home warranty

2 years ago

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Roberto Benitez Omaha, NE

Every claim I've submitted has been contested, with most denied. For example, I had a water heated claim denied as it was claimed the bottom was rusted out. On having an independent technician remove the water hear, we found NO rust. I just has a central AC claim denied for compressor failure due to some leaves inside the housing. It's my belief that HCW is using any small print of excuse to deny claims. It's my understand that HCW is being sued in several States over false promises to its clients.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2022

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Samantha D

Lie about coverage. Essentially end up covering NOTHING. Paid for several years and have tried to file for a few things that happened - fridge, water heater, dishwasher, air conditioner. Have NEVER covered a single item. Waste our time to wait for a repair person to review (who you have to pay out of pocket) to just be told our claim is denied. They also inform the tech 2 hours before they tell the customer, intentionally delaying and wasting time. DO NOT BUY. Wasting your money

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2022

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donald bryant

After 2 claims on covered components it has cost me more money than the contract. Choice home warranty is not a fair company to deal with. This is an honest account of my dealings with Choice warranty company the questions I asked were never answered from customer service. Would not recommend this company hopefully they will be honest and post this because they asked for an honest assessment of my claims. Donald Bryant

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 12th, 2022

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Trish webb Glendale, AZ

I’ve had the best warrenty service yet with choice. Never had a problem getting anything fixed and the techs were knowledgeable

2 years ago Edited January 10, 2024

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Molly M Westfield, IN

Too much confusion regarding my claim, went from approved status on a Friday morning to under review on a Monday afternoon. Eventually was approved and technician installed new water heater quickly.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 11th, 2022

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Joseph Paulo Sacramento, CA

Too new to be able to evaluate. My contact on the phone presented Choice Home Warranty letting me know what was covered and my cost.

2 years ago

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Cynthia

The company itself is 5 stars, the customer service is prompt and on point. The warranty services depend on the providers.

2 years ago Edited January 17, 2024

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Andy Mejias Ooltewah, TN

I was informed in a timely manner and the service technician was excellent; knowing how to repair the problem and had the parts in hand.

2 years ago

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Terry Sun City, AZ

Not impressed! I have been experiencing problems with my hot water tank. Twice there have been contractors sent out and neither times was the issue properly diagnosed. Both contractors left me their cell numbers to call if the problem reoccurred saying they would come right over. Both times, when I experienced gathering problem again they said to call Choice. I paid $45 twice for no repairs. I am still without hot water!!!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 9th, 2022

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GEORGE E MUENTNICH Plainfield, IL

I have not used it yet but the price and coverage is the best I could find with good reviews easy to work with on plans that met my needs

2 years ago

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Jacqueline Byron Palm Desert, CA

The best is that their call centers are here in the U.S.! Someone who speaks English and cares about the service you receive is the best!

2 years ago

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Bruce Browne Woodbridge, VA

Excellent service. The technician was superbly knowledgeable and friendly. Highly recommend using this technician again.

2 years ago

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adamss Ebix Duluth, GA

This is the worse company EVER!!! Rude and very unprofessional people. I have had nothing but a HORRIFYING EXPERIENCE WITH CHOICE HOME WARRANTY! I CAN'T WAIT UNIL MY POLICY EXPIRES. I WILL BE SEEK LEGAL ACTION AS THIS COMPANY IS A FRAUD. THEY TRAIN THIER EMPLOYEES TO BE RUDE SO THAT YOU WILL JUST PAY FOR YOUR OWN SERVICE. DO NOT GET A POLICY WITH THIS COMPANY..... YOU'LL REGRET IT!!!!

2 years ago Edited May 4, 2022

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Albert Sananikone Lawrenceville, GA

Extremely friendly person on the phone. Very patient with myself, having to wait while I get things to open the account with Choice Home Warranty.

2 years ago

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Dan Meyer New Braunfels, TX

Choice tells you how they cover all of this thing in your home when you are signing up to buy it. Then when you go to use them they give you so reason why they will not cover your problem.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Sherri Bushman Schmidt Missoula, MT

So far I'm not impressed with Choice. Firstly, they had 2 different repair people coming to my house, then changed it to one. The repairman was fine. Then I received an email telling me Choice is "replacing" my microwave with one of equal value and features for a measly $191 !! I don't think so.! Have you looked at over-the-range-microwave prices lately? They START at $300 ! You're going to get a LOT of bad press from me, folks. You need to up your game and start acting like you're in the 21st century!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Charisa Sloan Mount Juliet, TN

Requesting my policy be cancelled within the first 10 minutes due to poor customer service. Had a woman call and try and pressure me in paying in full for the warranty, even after telling her no thank you. She kept pushing and when I said no, AGAIN, she said thanks in a snotty tone and hung up. Then when I called to speak to a supervisor, the gentleman who answered was just as curt. I don't do bad customer service.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

May. 5th, 2022

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Maria Hamilton Hampstead, NC

Spoke with Theo today and he did a great job explaining about the coverage and answered all my questions thoroughly with patience!

2 years ago

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Steve Keim

Well, I just signed up and really have not much dealings but they are rated high by several services. They did offer me several different services that were interesting but not practical for us at this time.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback to the Director of Sales.

May. 5th, 2022

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David Bates Gadsden, AL

1 star on the rating above is far too generous. During 4+ years paying these people I've had 5 claims. 1 of the claims was handled properly and 1 I had to argue with them until they finally approved. This last claim was denied after I got the parts needed and all I needed them to cover was labor. So I do not advise anyone to set themselves up for a costly disaster.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Venkatasubramanian Seffner, FL

Just began the service with Choice. Customer service professional are friendly. Hoping for the best service in the future too :)

2 years ago

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Ana rimini Winter Garden, FL

Customer service was very good. Turn around time for the company to be sent out was great! The company that was sent was very helpful and courteous.

2 years ago

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Paulo Santos Carrollton, TX

The technician came and explained what the next steps would be and performed the work needed. So everything was worked out.

2 years ago

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Shirley Love Austin, TX

I have had Terrible experiences with Choice on every claim throughout the years. They don’t cover glass top stoves. They gave me less than half the cost to replace my washer. My refrigerator was missing the serial number, so they denied the claim. Gave half the amount to replace my dishwasher. If you have nice appliances, choice will not repair them. They will only give you a fraction of what it takes to replace. I’m so thankful that my contract is almost over. I would even rate them a one. Also it takes 30 days or longer to get your claim money.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Janiceccl OR

After many months of having a serviceman come to fix my refrigerator for the same problem and paying a charge each time for the same problem, I gave up turned in a claim. Now you have denied my claim and refuse to pay for a new fridge. your insurance is worthless. I have waisted my money and want to cancel my policy. Someone from your company called me and said they were emailing me a letter regarding this, and I never even got the letter.

2 years ago

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Art Kaplan Huntington Station, NY

The technician was very knowledgeable. He located the problem and said he needs to order the part and made an appointment to install the part

2 years ago

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Cee Cee Orlando, FL

Past two claims have been horrible as far as service. So many technicians complain about your requirements for them that are not fair to your clients. This last claim has made me decide to go with another company. I know you can’t please everyone but at least be consistent with your follow up and stop trying to resolve issues that has more than one complaint. PICK UP THE PHONE AND HELP!!!!!!!!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 4th, 2022

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Gilbert Barragan

The representative was very helpful in explaining my different options available to me and even got me senior citizen discounts. I am very satisfied.

2 years ago

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Kathy Lacy Dallas, TX

Until this last experience I loved the response and complete help I received. This last time has been completely different and I have had to refute the claim!

2 years ago

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Lloyd Wilkinson Riverview, FL

this is the 3rd time I paid to solve AC problem $225 and no solution. How maany 5times to I have to get a tech to solve this problem. Th last one has given the best solution but no replay from Choice or him since Monday 7/13

2 years ago Edited June 16, 2022

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Leonard Etlinger Worth, IL

They will do anything to deny a claim. My heating system (gas boiler) broke down. First they said it was caused by a power surge or outage and would not be covered. I have a Ting monitoring system by Whisker labs that shows that there was no outage or surge. Then they said it was caused by improper maintenance and would not be covered. I ended up paying a substantial amount out of pocket to have my heating system repaired.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Apr. 13th, 2022

Choice Home Warranty Reviews