Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Ronnara Storr FL

In the beginning, my experience with this company wasn’t pleasant. After multiple service calls, CHW resolved my issue. My last service call, service received was great!

2 years ago

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James Richardson

It only took one phone call to get my garage door. Operator replaced.

2 years ago Edited October 12, 2022

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Connie M Foley, AL

It’s a rare occasion when they are easy to work with. If one of their contractors does not pick up call, good luck in finding someone yourself willing to get preauthorization from them BEFORE fixing it- I called 7 plumbers and NOT 1 would do that.

2 years ago

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Mulugeta Ashebir Woodbridge, VA

I like my 1st time experience with Ms W, sales rep. She was very professional, knowledgeable, v. Helpful & courteous. I was able to sign my HW policy based on her input.

2 years ago

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Xenia Hawks Phoenix, AZ

Fast service! I was with another Home Warranty for 20 years and I changed to Choice Home Warranty because of price difference and good service!

2 years ago

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Rob Crow Sunnyvale, CA

They took 3.5 weeks to repair a refrigerator, and took no responsibility that it was their side that was taking so long to get it done. I called and talked to multiple customer service and even a manager over the weeks with no success to speed up any of the process. Only the technician (another company) finally sped things up to be able to get the repair done. I will not be renewing my policy.

2 years ago

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Glenda Reeder Adams Houston, TX

You have offered half the replacement cost of an insured item and refused to provide information as to how you determined payment. I have a six year policy with CHOICE that will be cancelled as soon as I receive what you are willing to pay. I believe your salesman committed fraud when he sold me the policy. Other home warranty policies I have used in the past may not have paid full replacement value but always paid at least 90%. I will be using social media and any means available to inform others of my disappointment with CHOICE.

2 years ago

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Edward Colon Mt. Pleasant, SC

Not much to say. Choice delivered exactly what that promised. Experienced technicians, timely service and excellent results.

2 years ago

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john natalie Edenton, NC

They were great getting back to us they had a problem finding a technician in our area. Washer not repairable will give us a Lowes credit card towards buying a new one

2 years ago

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J H Monroe, LA

Beyond awful!! This company Scheduled and cancelled service many times for a broken hot water heater. They Finally had me hire my own technician. The cost to replace the hot water heater was 1400. They paid 647 stating that that is the price to replace. The promised my service fee would be credited to my account and it was not. Said a consumer advocate would call me and they did not. Steer very clear of this place.

2 years ago

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Harlen Browning Sr.

when i called them they got my info and located someone to come out. it took the repair man a week but he came out and fixed the problem.

2 years ago

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Erin Banks Boone, NC

The technicians have been great. The website is not user friendly and when I have called every employee I have talked to speaks Spanish and it can be a challenge to understand for me sometimes.

2 years ago

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melissa cole Forest Hill, MD

The sales professional that assisted was lack luster and just a bore. He was so uneventful about the entire process. He was also too pushy. I work in sales. My rating a zero for his performance. If I didn’t want the warranty so bad I would have hung up

2 years ago

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GLORIA HUGGINS WILLIAMS Chicago, IL

When I was enrolled before I didn't understand the contract, now i got a better understanding from Muhammed, I decided to give it another changed to see if it really worked.

2 years ago

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Ann Muhmel Las Vegas, NV

My water heater broke down and they sent a technician to my house and the new water heater was approved and installed the next day.

2 years ago

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Maria Luisa Perez Brownsville, TX

This time the experience I had withCHW handling my claim for washing machine is good. The service provider they send did a very good job and in a timely manner.

2 years ago

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Mary Escalante Midland, TX

Responds quickly to the workorders. Because of our experience with them we have purchased Additional years of coverage .

2 years ago

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Tony Wooten St Louis, MO

HORRIBLE SERVICE . I DO NOT RECOMMEND. EVER. Example, the email stated that my response can be as long or short as want. But it won’t allow to move forward if not enough content. I want the amount for my dryer replacement as stated & still has not received. As well as the repair of the ptac systems that were covered several months ago. Thanks…

2 years ago Edited September 19, 2022

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Camille Jackson Oxon Hill, MD

I like that I went online and started a claim on Monday evening, and Tuesday evening a tech was at my home and fixed the problem.

2 years ago

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Susan Mobile, AL

I am so disappointed with the customer service she was speak English with heavy accent (never had this problems in the last 8years with Choice, I had few policies, she didn’t verify the address, set up wrong address. So not fair to review But overall I like Choice as a company, would recommend to all my family.

2 years ago

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Tony Benedosso

Good experience with appliance repairs. The only issue is if they offer to replace an appliance instead of fixing it, they never offer enough to buy a new unit.

2 years ago

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Margaret Street

JJ K was a terrific plumber, knowledgeable, professional, and very courteous!!! He did a fantastic job of diagnosing the problem and fixing!!

2 years ago Edited October 3, 2022

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Parvis G Woodland Hills, CA

Once we informed CHW of our AC problem, they dispatched a service representative promptly and the matter was taken care of within 1 Business Day.

2 years ago

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Jim Redding Omaha, NE

Turned in repair request and it took over 3 business days before my problem was fixed. Satisfied with repair, etc. Just disappointed in the time issues.

2 years ago

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Tom Lyle Hampton, GA

I HAVE NEVER HAD A PROBLEM THAT C H W DID NOT TAKE CARE OF IN A TIMELY MATTER VERY GOOD SERVICE WOULD TELL EVERYONE THE GREAT SERVICE I HAVE HAD.

2 years ago

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UNHAPPY

I had a stoppage in my plumbing took 6 months with you and 2 technicians that never showed up. Finally took the reimbursement option,got Heritage Home service the job was completed the same day it was approved to be done by CHW. However CHW denied the claim stating the clog could not be reached inside the house. The technician never left the house cleared the clog. I had to pay it in full. I will never use them again after paying premiums for 6 years with no claims and then get such poor service. THEY ARE NOT THERE WHEN NEEDED!!!!!

2 years ago

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Melvin Vukcevich Las Vegas, NV

ADAM M WAS CORDIAL, WELL INFORMED, AND PROVIDED OPTIONS TO CHOOSE FROM. ADAM EXPLAINED ALL THE FEATURES OF THE POLICY. A " REAL ASSET ".

2 years ago

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Paul Vann Tallmadge, OH

The agent was consice and clear when signing up and gave a great deal for Mr as a senior and Veteran and preparing for thr 6yr term.

2 years ago

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Lorenzo Moore Covington, GA

Received assistance from Ms. L on the day of service with no issues. She was polite and spoke directly to the HVAC technician at my home to ensure he was providing me with his best support of service. Thank you very much.

2 years ago

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Shohreh Zareh Plano, TX

My very first experience with CHW was good when it came to response time and dispatching the tech; however, the work was denied and I now need to pay for replacing an AC unit out-of-pocket. I paid for several years of service upfront and am "VIP status" but it means nothing to the big business.

2 years ago

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Josephine Scott San Antonio, TX

Excellent service online quick to answer back text messages accurate on time excellent service on phone fast and quick…

2 years ago Edited August 30, 2022

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Andrew Kelly Hatfield, PA

I was misrepresented to on the phone call when I purchased the product. I was honest and told the representative that we currently had another company and we’re experiencing bad customer service as it related to a A/C claim it was assured that I could sign up and have immediate coverage. I was later told if that was considered a pre-existing and would not be covered.

2 years ago

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Linda Galloway San Antonio, TX

Long wait for help to arrive. Could have caused a disaster. Very contradictory plan of action saying there's no emergency help given but all appliances covered , if broken, can create a disaster emergency. Not good. This creates impossible coverage by this company. My case was delayed first off now delayed again due to appeal. A wrong interpretation was made by choice warranty which is not supported by the worker report , nor by any photos nor by an independent contractor I paid for myself

2 years ago Edited November 7, 2022

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Ted Peters Palm Bay, FL

I submitted a claim last Monday to simply replace a flush tank system in my mother in laws bathroom. I was sent an email that service would not be available until Thursday. Thursday came and went without anything being done only to have an service person come out Friday morning to be told he needed authorization. Now we are waiting for some response for Monday or Tuesday? Poor at best.

2 years ago

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Shantay Harrison Homewood, IL

The agent was great very informative He did help me save some money. The other warranty service I am with has gone up on my price 2 time in 1 year

2 years ago

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Adolfo Cortes TX

I have been a member for three years. The attention to my requests has been always very fast and with professional people.

2 years ago Edited January 10, 2024

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photoby kh Parker, CO

I have had a Choice warranty for several months and last week I called for service. My appointments have been cancelled without notice 3 times now. I called last week and asked to speak to a manager - I was told I can't speak to one but they will 'email' a manager and they will call in 24 hours - no one ever called. Service is abysmal. They work hard to sell you a policy but never deliver. I am in Colorado. They provide a telephone # for the tech who is scheduled but the phone is never answered and messages are never returned. Stay away from this company!

2 years ago

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Robert Bruce Kissimmee, FL

They have done a very good job taking care of my claims . The only item I didn't agree with was , how the claim for my double oven stove was handled .

2 years ago

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Terry Ridgeland, SC

Not off to a good start. I specifically stated that I did not policy to go into effect until 12/1/22. I just recieved my new policy and it states it will go into effect 9/23/22. I am considering cancellation. This is a simple request.

2 years ago

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Patrick Nguyen Pasadena, TX

Terrible company. I made my first claim 3 months after purchasing the policy, and they immediately assumed it was a pre-existing issue. Also, their contractors are incompetent and even talk bad about the warranty company. We are not able to choose another plumber to take care of our issue, even though this plumber has no idea how to work on a shower panel.

2 years ago

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Mary Randle Copperas Cove, TX

Zero stars, you didn’t serve me! I put in a claim because my hot water heater wasn’t working. Days later I’m still waiting for you to respond to my claim. Meanwhile I’m receiving calls from your representatives trying to sell me a policy and I already have one that I have never used since 2019 but paid for. Then you send me an email stating that you can’t find a “technician” in my area? What kind of game is this? I’m very disappointed in your service and cannot provide a recommendation for CHW.

2 years ago

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Glenn Yesner Columbia, SC

Choice Home Warranty has refused to cover an adequate or reasonable amount of the work needed. Even though Choice states that they have a cap of $3000 per system or claim, they are only authorizing $500 out of about $2100 of quoted work. They "bad-mouth" other home warranty companies and tout their $3000 cap per claim, but do not "live up to" their contract terms.

2 years ago

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William Burn San Antonio, TX

I like the simplicity of booking an an issue and he quickness at which I get a tech out. I don't like that I was told my service would be warrantied for 90 days, but then when it broke again I had to create a new ticket and pay an additional fee (warranty is BS)?

2 years ago

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Verona Hill Loganville, GA

Efficient and informative service! Great follow up on needs for service. Claims are resolved with speed and issues resolved with efficiency!

2 years ago

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Judy White

This was the first time I used my Choice Home Warranty since signing up on March. I was very happy with the technician who came out to my home.

2 years ago

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Wendy Nelson Las Vegas, NV

I'm so disgusted with Choice How Warranty that when the work is completed, I'm cancelling. I reported my refrigerated quick working Aug. 8th. I'm getting it fixed Aug. 18th. My refrigerator is completely out. Waiting 10 days is way too long. I also reported my oven wasn't working at the same time I reported my refrigerator and it's finally being fixed on Aug. 22nd. This is the worst customer service of any company I have ever encountered.

2 years ago

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Daveh Plano, TX

Fast service and decision to “replace” . Amount is only a fraction of replacement cost but I’m sure depreciation due to it’s age.

2 years ago

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Edmund Bill garcia Houston, TX

I have been with Choice Home Warranty for almost two years and the customer service has been consistently declining. I am stuck with them because I purchased a 3 year warranty. My most recent frustration was an AC system repair, they sent one contractor who charged me for washing the outside condenser and adding freon I paid ($400.00). Had to call CHW back out for the same problem three weeks later. This time they declined the claim. I ask for a supervisor who called one time left a message and never returned my call. It is no wonder they have a "D" rating with the Better Business Bureau.

2 years ago

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Harold Zimmerman Miami, FL

I have an open claim on my central air-conditioning system. I have had no air-conditioning since August 3, 2022. I am still without air-conditioning on August 16, 2022. I was informed that I would have have a call from a case worker today (August 16) at 10:00 A.M. It is now 10:35 A.M. and no one has called to explain what the delay is. Your company has NOT fulfilled its obligation to a paying customer.

2 years ago

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Cindy Torelli Louisville, KY

This service request went great. The repairman was knowledgeable and courteous. The Choice employees we courteous and empathetic, too.

2 years ago Edited January 10, 2024

Choice Home Warranty Reviews