Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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L N Little Rock, AR

As a general rule, the repairs are done efficiently and quickly. Only once did I have an issue, and that was a specific contractor, who I submitted a complaint to you.

2 years ago

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Melinda Thompson Wentzville, MO

I filed a claim in April to have the ceiling fan in my guest room repaired, as it had completely quit working. Now we are into July and hot weather and no one has ever come out to perform this repair. I am extremely disappointed in Choice Home Warranty. I have 6 other houses with First American Home Warranty and have never had this experience with them. Perhaps you are unable to locate technicians in such a rural area. If that is the case, you should not sell warranties in an area you cannot service!

2 years ago

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Carol Svoboda Roanoke, AL

The repairman responded quickly even though it was a holiday weekend. Unfortunately the necessary repairs for our air conditioning are not being covered by the warranty that we pay so much money for! My understanding when I bought the warranty was that we pay for the service call and the repairs are covered and if something can’t be fixed it will be replaced by the warranty. I guess the warranty is a big lie!

2 years ago

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Philip bacigalupo Granbury, TX

They have systems in place to seemingly & efficiently handle all customer interactions, but their follow-up in handling customer problems is POOR in every respect! Excessive hold times, dropping calls & failure to record my requests & comments. It took 10 days & the scheduling of 2 separate service contractors to perform a simple fix on a water faucet. Their Customer Contract is also very unclear & contradictory in its' approved coverage of fixing "hose bibs", my claim has been denied at this time! After being a CHW customer since 2018 I am currently a very unhappy customer.

2 years ago

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James Patterson

The technician that was sent to my home was very professional and polite. His knowledge of the problem and how to fit it was outstanding.

2 years ago

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James Reynolds Columbus, OH

Once you have to go through the process of dealing with choice hw staff it's best to pay for your own repairs. They okay replacing my dishwasher and offer me 246.00 dollars. Install costs 150.00 and a dishwasher of the same every thing is $469.00 RIP OFF!

2 years ago

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Aubrey Rybyinski New York, NY

Technician that came to the house was very prompt in the diagnosis of the problem and was able to fix it quickly. Would highly recommend him!

2 years ago

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Amanda Mortenson Glendale, AZ

You are a joke..the tech who came out last month overfilled my A/C unit causing it to fail.came back replaced what he messed up.unit is needing freon every7-10 days. Done a new claim another company came out said I need a new outside unit and you dismiss his diagnostic and send the original company out who now says there is nothing wrong, why am I paying a monthly fee for 7 years and you do not want to approve a new unit..I want answers from you instead of getting the run around, this is ridiculous

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 30th, 2022

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Jamel Powell Charlotte, NC

No problem with the tech...but so much inconsistency with choice agents not applying my $85 waiver after I have spoken 3 agents since last week to apply it. They will not refund my money..stating they will apply to next claim

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 30th, 2022

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Marvin Krause

Choice is available for An appointment 24/7. The repair people are knowledgeable and courteous. I am thankful for choosing CHW!

2 years ago Edited September 6, 2022

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Gama Rivera Three Rivers, TX

In all honesty, not 100%. My A/C system needed to be replaced and Choice rejected it. I had to do it out of pocket. Regarding small jobs like replacing a ceiling fan it hasn't been a smooth ride.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2022

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Paul Ponteaux FL

After talking to a Case manager ,which was no more then a lily liver mouth piece for choice home warranty. He keep telling me why they would not cover my a/c problem. He was not on my side one bit it was all double talk. They have my $2900.00 dollars now they will not cover one darn repair. Do not buy choice home warranty it is a rip off 100%.

2 years ago Edited May 2, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 30th, 2022

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Mario Vela TX

I was very impressed with the level of service from the repair person from Choice. He was very knowledgeable and courteous.

2 years ago

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Michael McDonagh St Louis, MO

I've placed multiple service calls using Choice Home Warranty and they resolved the issue to my satisfaction every time.

2 years ago

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CBiskitone Boston, MA

I’ve been fighting with this company for over a month for a HVAC repair. I got the best one of the warranty programs and I am still fighting them for the repair. Now they are saying I have to pay $2000 to have the repair done. Why am I paying for a warranty (the best one they offer)for repairs?!!! Do not use this company and Veteran Affairs need to stop promoting this company. As a vet I feel like I’ve been used, abused and spat on.

2 years ago

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Paul Wenonah, NJ

Not worth the investment. You have to pay for a service call. If the appliance needs to be replaced it is not replaced rather you are offered a fraction of the cost for replacement in a gift card to Lowe's. It would have been cheaper for us to just buy a new appliance rather than buy the warranty

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Kathleen Schmucker Las Vegas, NV

Tony was able to answer all my questions. His professionalism is exceptional, knowledgeable, clear and precise with his responses and details.

2 years ago

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Frances Saldivar Brownsville, TX

When I called in for a claim. They were quick to assist me with my problems. With my a/c and ducts. Appt made for the next day.

2 years ago

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Dan D Fountain Hills, AZ

Time and time again, Choice Home Warranty disappoints me. For this claim, it was discovered that my HVAC system has a Freon leak, instead of repairing the leak, the company only covers charging the system. My last claim was totally denied because of massaging the verbiage in the fine print, which allows the company to escape coverage on communicating thermostats. My best advice is to save your money in an account for unexpected expenses and avoid Choice Home Warranty whose only mission is to line the pockets of their Company Executives!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 23rd, 2022

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John Parker, CO

They took care of the problem when the first company would not come out for a week. I had a tech out in three days and he did an awesome job

2 years ago

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lynn guyot Antioch, IL

Terrible! Telling me cleaning the motherboard and tightening the wires of my dishwasher are considered regular maintenance by me when user manual does not even mention these electrical and computer components and denied my claim. I will NOT renew and will tell all my friends and realtors not to go with you nor recommend you to others! I have never heard of anything so ridiculous. You basically stole $850 from me! Sickening to do to retired people! Shared in every so ial media site I could find!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 23rd, 2022

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Delafer Kha'nh Vu

Unprofessional Customer Service. He ( Ron L ) said he is a Case Manager. Lack of knowledge about the nature of cause of repair. Very rude and he hung up while talking to the customer. He needs to be FIRED. If HCW keeping your company will be low rate and loosing customers. I am moving to different company will not renew the contract. Due to this uneducated Case Manager.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 15th, 2022

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Cathy Nicolai Arlington Heights, IL

The customer service is very poor I have a claim for my air conditioner and they are claiming that it’s not covered because of a clause that is not in my contract but on theirs. I had to go through 2 technicians to get to my house because the other ones claimed they don’t pay them and they no longer work for them

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 15th, 2022

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Jane Taylor New Albany, OH

I have used them twice and they handled things quickly and efficiently. I have been pleased with both places that handled the problems.

2 years ago Edited January 10, 2024

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Alex Morningstar Long Beach, MS

Never filed a claim before now but when the service man came to look at refrigerator he was very professional and accomplished the work quickly

2 years ago

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William Fox Savannah, GA

It took 5 days for the technician to check our air conditioner. When it wasn't a simple fix, he then had to get permission to get the part to fix it. It has been a week and my air conditioner is still not fixed. The air conditioner is covered by CHW, just fix it. The need to get multiple approvals is nonsense. +66666666666666666666666666666666666666666666666666666666666666666666666666666666

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 15th, 2022

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Sharon Taylor Mechanicsville, VA

Have submitted 2 claims and both experiences were positive. Technicians were courteous, professional and focused on getting the problem addressed.

2 years ago

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Esther Kurschner Conway, SC

Very professional, trustworthy. A company that delivers on their contract. User friendly. Very pleased I chose Choice Home Warranty.

2 years ago

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Connie Cooper Alabaster, AL

This is our first experience with CHW and we are not fans. Tried calling before placing an online claim and was run through the phone tree multiple times and no one ever answered. It took 3 days for someone to come out to check out air conditioning in these 90 degree days and it was 80 inside my house. We were sick and could barely breathe. Horrible experience so far

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Ravi Agarwal Flemington, NJ

Claim # 159994216 about my HVAC issues - They rejected my claim ONLINE without sending a technician to diagnose the problem ( which I would be paying for anyways, per my contract with them). I appealed the rejection online and they assigned A Case Manager for the claim - for 48 hours that case Manager Victoria J never responded to my emails or VM left at her extension. Terrible customer service

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 10th, 2022

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Sixto Medina Sorrento, FL

So far my experience has been less than favorable. You give a customer a time frame for a tech to come out, customer takes the day off, company that was supposed to come out states that CW does not schedule them and they do their own scheduling. Cannot come out till another day. Now just wasted a full day and cannot take another day off. Extremely frustrating. Will not renew this policy.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Glenda Harrold Atlanta, GA

I only called to inquire about a quote received. But to ensure my services would be met, they offered an even better deal.

2 years ago

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Onita Hill

Because the company that came out to repair the garage door which wasn't covered because it was the spring, said you still owe them over $1000 from last year.

2 years ago Edited January 10, 2024

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Ronald Houston, TX

My A/C went out. Very easy and friendly to work with. Waiting on everything to be installed. This process has been very friendly.

2 years ago

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W Brice Plano, TX

Immediate assignment of repair. Effective repair companies selected. BEST: The communication from Choice about timing of repair. Thanks

2 years ago

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Sillia Hudson

Each time I had a issue I received fast response and great technicians. Had problem in past with another company service time and repairmen knowledge

2 years ago Edited January 10, 2024

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steve Scottsdale, AZ

Jordan, our tech is excelent....while nothing is repaired yet, he is staying in touch, Choice Home Warranty? NOT SO GOOD. They do not keep me informed. I have yet to have a solution to my AC issues.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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David Krchmar Maywood, NJ

Knowledgeable, professional and courteous representative (Mayer) is likely one of your better/best employees. He sealed the deal for me and you!

2 years ago

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Duy Dinh Sunnyvale, TX

Choice Home Warranty handles the claim well. The technician (Samuel from TuffPaw Air) was very polite and resolved the issue quickly.

2 years ago

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RAY POLLARD Phoenix, AZ

The plumber came ,charge me 85 $,he didn’t fix anything, due to he couldn’t open the ceiling,I am not covered for that by my company.I deserve to be told about it when I called to request the service

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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lergia vidal Orlando, FL

Was able to get someone soon for AC repair , the AC Tec was very knowledgeable and professional at what he had to do. AC working great.

2 years ago

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pandabearinsouth Lexington, SC

Awful. I will be canceling when my three years is up. They don't pay for anything. My AC stopped last summer during 100 degree days, took the a week and half from notification to repaired. They only paid for the $60 part. My kitchen faucet broke and they paid zero towards it. That was after a week waiting for the repair person. The first one no called no show. Customer service is a joke

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 9th, 2022

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shirley baker Elizabethtown, PA

Always polite. Response time was slow for my problem. I had my tech fix it on my yearly service that was due. I called he tech you had chosen and canceled. Your tech you were sending has very bad reviews.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 27th, 2022

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Gregory Robertson Knoxville, TN

Our service Technician arrived on time! He was able to make the repairs during his visit. Our Technician was very knowledgeable and Personable,

2 years ago

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Pacific Austin San Francisco, CA

The sales person was very unclear about how much the policy was going to cost, and did not tell me that it was for 3 years. He also neglected to tell me that he was charging my card when I was asking for more time to talk through the policy with my partner. I felt really pressured to buy when I only wanted a quote to compare. I tried asking multiple times for a refund (probably 6 or 7) only to be told that it would take 30 days. I’m still unclear if I will be getting the refund I requested.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

May. 25th, 2022

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Bryan Sherwood Richardson, TX

This company is an absolute scam. They have multiple plans (not all plans are listed on their website so buyer beware) that include multiple carve outs that allow them to deny claims. Their customer service folks are trained to deny claims whenever possible and they are in the business of scamming consumers by making the process confusing and making their money while living in the fine-print of their contracts. Do yourself a favor and just put some money in savings account instead -- it'll help you more than Choice Home Warranty does.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

May. 25th, 2022

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Gul Dang Mt. Vernon, IL

Just signed up. Alex briefed about the warranties that are covered pretty well. Will wait to see if the services provided is as good as promised!!

2 years ago

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Shirley Meek Dallas, TX

The service was done quickly and professionally. The technicians were very knowledgeable about the problem and worked on it until it was fixed.

2 years ago

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Loise Lee Schmid Jacksonville, NC

Everything was ok except you charging me $85.00 on phone service charging fee on which you didn’t disclose while we were discussing the costs, so I request a refund or ask for cancellation of the order. I’m so surprised about this. Thank you Loise Schmid

2 years ago

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Carson Thomas Columbus, GA

As off today 5/20/2022 I am not a satisfied customer. My issue still has not been resolved, No one has contacted me about claim #157158979. I will not recommend Choice aHome warranty to anyone I know. They will not contact you about anything. you have to call them and hope to get a real person on the phone to find out what the heck is going on. I have an electrical issue but that isn't serious to them. As of now I will not recommend this company to ANYONE!!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

Choice Home Warranty Reviews