Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Martin Honaker Greensboro, NC

I called and filed my claim and they sent someone out the next day. The technician was very nice and new what he was doing.

2 years ago

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Lisa Stout Denver, CO

for some reason a customer service representative set up an account on the house i am buying and the house i am currently a renter - then choice cancelled both - i spent 45 minutes being transferred around until i was able to" butt" in to tell an Agent to NOT transfer me again. hopefully i won't have this same issue if i should need to file a claim.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Kelsey Christenson Orem, UT

You continue to contact me telling me that my warranty is almost expired, when I have called you multiple times and told you that was just purchased a couple months ago. It's very annoying.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 15th, 2022

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Jean McKelvey Tucker, GA

Two claims have resulted in multiple visits by inferior technicians, refusing to replace a 43 year old furnace unless I paid $2200 in non-covered costs and another claim resulted in a tech from a relatively unknown company working on the unit twice without fixing it but charging me $350 in addition to the service fee. 4350

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 15th, 2022

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Flavio Tena Palmyra, PA

the time frame to resolved most of my claims except for the last one was to long, insuficient number of technicians available, except for the last claim, they wont cover 100% of the repairs

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Alan Reighn Kutztown, PA

The process took longer and was more frustrating than I thought it should have been. Also, had I not declined the original settlement offer, I would have received far less than I was due.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Terry Griffin Wilsonville, OR

The technician that was sent out was great, very professional and courteous. Up to that point my dealings with choice was anything but pleasant. I asked several times to speak with a supervisor and was not given a supervisor I was told they were too busy to talk. I am not happy with choice in the way they handled things. I am going to another company.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 10th, 2022

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ILITHIA M MORRIS Dallas, TX

Too many immediate calls, same day as signup, from three (3) other individuals trying to sell up a security system, this was very annoying and had me wondering if I made a mistake leaving ARW.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 10th, 2022

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Joye Antelope, CA

I was very upset with my current home warranty company and spoke with Choice. They calmed me down and gave me an outstanding Home Warranty. I'm so happy now!

2 years ago

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Gregory Heisey Alamogordo, NM

Choice Home Warranty gives lousy service. I submitted my claim on January 1st for a non-working refrigerator and the work was finally awarded to the technician on February 7th. I messaged and talked to supervisors too many times to count before the work was awarded. Still don't know when the work will start since the technician has to deal with the compressor manufacturer since it is covered by it's own warranty. Way too long to be without a refrigerator!!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 10th, 2022

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Terika Parrish Memphis, TN

I do NOT know where to begin…. The dishwasher… dryer….or refrigerator! Just know it was almost 5 months with no dryer…… just different techs… who quit due to non payment on Choice end. My fridge was serviced and they tech replaced a part only for another tech to tell me that wasn’t the issue. I will be happy once my appliances are working. The last tech was amazing though. He was very informative and honest!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 10th, 2022

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daysi arana Frederick, MD

I wanted to get a quote which is fine, what I did not appreciate is the amount of calls I would get daily. I for one did not like that. Once someone has the information, they will decide when to get warranty.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 8th, 2022

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Dollie Thomas Louisville, KY

Very knowledgeable and informed me of the many programs that I was eligible for. Wasn't pushy on trying to sell anything, very nice salesperson.

2 years ago

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Jeanean Belk Bridgeton, MO

You really don't want my review. I'm still mad about last summer, when it took two months to get my dishwasher fixed and it still isn't right. The first repairman expected that I'd need a new dishwasher, but he was unreliable in coming when expected and when I got a second, very nice repairman, he did the best he could, but, while the dishwasher washes somewhat, it doesn't dry at all.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 8th, 2022

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Benita Baber Ft. Washington, MD

Superior customer service made by Jennifer. Her expertise and patience was remarkable, thank you so much Jennifer for taking my call.

2 years ago

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david Bobst

Dishwasher went out and tech told home warranty it needed replaced they offered me 250 dollars and that I would not receive it for 30 days that's a long time to go without a Dishwasher

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 8th, 2022

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Robert Botts Walworth, WI

This was my first time to use Choice Warranty. Apparently, the slick salesman failed to tell me that you replace appliances at wholesale prices. Now, if only I could purchase a new washer for a wholesale price. How absurd. Your warranty states that you replace at your lowest cost. Very unfair to use wholesale pricing. I feel that if the lowest cost offered to you should be at retail. I am very unsatisfied at the take it or leave attitude of your appeals service.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 8th, 2022

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Jackie Patrick Fairhope, AL

Well I wished I had never gotten the home warranty. My heating unite went out and they are not going to fix it gabe me some mumbo jumbo about wear and tear, of course it has we at and tear it is not new. I told them all my stuff was old they said no problem. Well guess what it was a problem. I wish I could get my money back because I need it to go towards a new unit

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 3rd, 2022

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Lana chaffin Bryant, AR

Choice scheduled the technician and they were out and all fixed within 48 hours. Very helpful on all ends of situation.

2 years ago

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Sheila Alexander Clinton, MD

Again I could not use your service because of a loophole in the contract so I can’t give your service credit where credit is not due! The tech was helpful on telling me what was wrong.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 3rd, 2022

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Bob Dorrah Columbia, SC

I was impressed with the company representative. They were very helpful and very informative as well as willing to provide the best benefits available

2 years ago

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Bob Harris Salem, OR

I have had Choice home warranty for years and had several claims. They are always handled quickly and efficiently. I recommend them to anyone.

2 years ago

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Matthew Planer Scottsdale, AZ

Terrible Customer Service. Actually hung up on me and requested credit and cancelation for a service I had canceled 9 months prior. Tell me how I can cancel, get weekly phone calls asking me to come back, not get charged for 9ish months, and then only receive partial credit and cancelation after being hung up on by Employee. Never use this company. They do not care about their customers, they only care about pinching pennies.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 31st, 2022

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Derek Nelson Lillington, NC

It was very easy to submit my repair request. They responded swiftly and kept me informed on status of the appointment.

2 years ago

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bijesh shrestha Grovetown, GA

Scam artist. Sold me 3 year policy for two places I own. When it came to make a repair on the AC unit, they went through every trick to deny it citing catastrophic failure on the AC unit. That's why I bought the warranty. To cover for unforeseen circumstances. Thank you claim adjuster Nevada Rivers. U did your job. Now if I can warn everyone to stay away from Choice Home Warranty.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 31st, 2022

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Jocelyn Walters Minneapolis, MN

All I wanted was a home warranty for a year. The representative kept trying to upsell me. I told him over and over again that i wasn’t interested in anything more than a year because I wasn’t going to commit to a service for multiple years without any experience with this company as a first time customer. I asked, “are you listening to me?” And he got very aggressive and rude. He even gaslighted me like I was being irrational for telling to stop. Such a horrendous experience! Just awful. Ugh.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 31st, 2022

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Kevin Schwartz

Your service is incredibly difficult to deal with and slow in dealing with claims. I submitted a claim and it took two weeks for your team to find a contractor only after I had called to complain. While I was waiting for CHW to find a technician to do the work (it was subzero temperatures without working garage doors) you did mange to send me over a half dozen offers to extend my service. I would not recommend CHW.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 31st, 2022

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JD Fontana, CA

Kurt gave me a great deal on the 6 yr plan for my primary residence based on being an existing customer since 2017 with a rental property.

2 years ago

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Glenn Marshall Philadelphia, PA

Been on the fence about signing up but after dealing with staff an reading reviews Om happy highly recommend this great company 👍

2 years ago

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Nicole Harris Bessemer, AL

I have not had a claim in 14 months and all of a sudden when I did place a claim they are saying the water heater is not covered due to some exclusions! Well when you sign up all they tell you is that if it can't be fixed they will replace; however, they have denied the claim to replace. I was recommended to this company by a friend, but if we can't get this resolved quickly I will be cancelling this policy!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 26th, 2022

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Theresa Osani Palmyra, VA

I have never been so disappointed in a company. The system broke. Not my fault. I did nothing wrong. There was no amount of maintenance that could have prevented a 22 year old system to stop wot=rking. There was no previous damage. I expect this to be covered and soon. My family is suffering in the dead of winter freezing. My son is having health problems and my 80 year old father is not fairing well. Please make this right. Theresa Osani

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 26th, 2022

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sal sanchez Phoenix, AZ

Took over a week for my agent to call me back, missed an appt. i set up on their website with no apology, made me aware that it would take up to 3 weeks to get the money to replace the washer.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 26th, 2022

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Benita Medlock Amarillo, TX

Service technician was prompt and came within time promised. The the technician was courteous and efficient in getting work done.

2 years ago

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Armond Waters

Appreciated the promptness to my plumbing problem n the technician sent out was professional, courteous n knowledgeable n resolved the problem effectively,thanks.

2 years ago

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Victor Montanez Philadelphia, PA

I am very satisfied with Choice home warranty because respond very quickly to my emergency. I will recommend you to every one. Thanks

2 years ago

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Brian Collins Kansas City, MO

The contract reads "We are responsible for installing replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand or color." They did NOT replace my furnace with this in mind. The old furnace had a 2-stage burner and a variable speed fan motor. They replaced it with a unit that is a single-stage burner and has a single speed fan motor. The only thing that is close to matching is the efficiency, we had a 96% and they replaced it with a 95%. On top of all of that, it took them 11 days in the middle of winter to get it replaced.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Mr Kim Stockinger Colorado Springs, CO

I’m newly subscribed and I’m in my 30 day waiting period but so far I got a great deal on 3 years of service so 5 stars!

2 years ago

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Mohamed Bakhsh Columbus, OH

Service from this company is excellent. The company sent to handle the problem are kind and courteous and always seem to do a great job.

2 years ago

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Robert Irving, TX

They were unable to repair my fridge. The replacement offer was ridiculous. About 1/3 the cost to replace in about half of what a used fridge would cost. They were unwilling to negotiate and basically said the offer was good for 30 days after that it would go to zero.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

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Steve Lamansky Collierville, TN

Scheduling an appointment with a service technician is always don quickly and the problem is corrected in a very timely manner.

2 years ago Edited January 26, 2022

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Adam Floyd Plano, TX

Choice is a middle man connecting the home owner to a vendor. Unfortunately, Choice does a poor job in selecting vendors and does nothing to really monitor them. I’ve been waiting for over 3 months for my shower and kitchen sink to be fixed. I have contacted Choice 3 times and the vendor 4 times. I have had similar problems with other vendors. Vendors will immediately sign up to fix the problem within the next 5-7 days. Then they reschedule for 2-3 weeks out. I’ve told Choice they are gaming the system, but Choice doesn’t care.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 19th, 2022

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mary e sembrat Danville, CA

Called for a quote and RALPH was wonderful. Choice Home Warranty was a referral from a friend and Ralph acknowledged that referral.

2 years ago

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Kathy Taylor Spring City, TN

Well, you are supposed to replace the dishwasher if it cannot be fixed but you are only giving us $246.00 toward a new dishwasher which only covers a third of the cost, not including installation which is another $190.00 plus $30.00 disposal fee. So you are not living up to the contract .

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 17th, 2022

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Mary Williams

The conversation with Richard K was very professional and informative. He was able to find a policy .and cost that best fit. our financial situation

2 years ago

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Jay Martinez Clovis, NM

My experience with choice home warranty has been nothing but a nightmare. Unprofessional customer service. They don’t seem to care about me as a customer. I filed claim over 2 months ago and I have had no tech come out. The technician they did have no called no showed twice and not one response from this company. I regret getting this company I will be switching back to American home shield. This company is a complete ripoff.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Tommy Toms Decatur, GA

My technician payment was $65 now its 85 no warning on the increase. Had to pay $85 for the heater technician to clean a flame sensor that took 15 minutes,Wow

2 years ago

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Debra Pulido

I like how fast they respond to claims. The companies they work with have been exceptional and I have not had any complaints.

2 years ago

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Robert Lubbock, TX

Pleased with CHW response to my refrigerator claim. Disappointed in the settlement offer. CHW offer based on a wholesale value which they could replace the fridge, not the retail value I have to pay. Doesn’t seems to be a fair exchange.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 11th, 2022

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Kathy Taylor Kernersville, NC

Misrepresent. No mention of electronic not being covered. Thermostat is part of a heat pump. Without it how can the pump work. No problems with Choice up until now. So with that being said we will probably move on to another home warranty company. One that doesn’t leave out the little parts. Didn’t even get a copy of policy. Also would be nice to talk to real person and not through text messages.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 11th, 2022

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Mildred Clark

Very satisfied , job welldone and professional they gave me a time to arrive and was here on time . Installed elecric fixtures outlets.

2 years ago

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