Choice Home Warranty Reviews
9.4
Overall Score
Review Source
C. Faye Williamson Pensacola, FL
The young man who came to my house was very thorough and very professional. He told me a part had broken inside my garage door opener and that my rollers were getting old. He also told me the company would not replace the rollers and that I would have to pay for them but that the opener should be covered according to my policy. The company denied the whole claim and I am in a disagreement w/ Choice. Home Warranty. We will see how it turns out even if I have to take them to small claims court but the technician that was sent out was excellent
3 years ago
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Don B Tampa, FL
I believe the purpose of this home warranty company is to deny claims. WE've had two denied. One was for an air conditioner system. It completely went out during weeks of triple-digit temperatures in Texas. We're elderly, and we couldn't sit in a house without a great deal of discomfort. The alternative was to find a hotel room for the weeks they took to decide when and how much they wouldn't cover. We opted to pay $20000 to get it fixed ourselves. So much for retirement savings.
The second came with a garage door opener that was not working. Technically the motor ran, but, the door was stuck. We paid for that too.
3 years ago
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G D Chandler, AZ
Choice told me the appointment was scheduled for 8/21 so I took time from work to ensure I was home. The garage door company contacted me and said they would be at my home on 8/23. When I asked why the change they said “Hello. It might be the CHW who set that up but they failed to confirm it with us first before sending it out to you. The soonest would be 23rd should we confirm it now?”
3 years ago
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Leticia Galarza San Antonio, TX
They had been on top of the game on the couple of situations that had presented in our household these couple of months! Totally planning on renewing our warranty!
3 years ago Edited September 20, 2023
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SUSAN R GASPER San Francisco, CA
Have been meaning to write to this company. Back in May when I first reported dishwasher needed fixing, a tech came out & stated "BRAIN IS NO GOOD"! I never heard back from him or Choice, even though several calls & text messages sent. By the time I was able to get an explanation, I was told my claim HAD BEEN PAID & MY DISHWASHER WAS FIXED!!! Even though it wasn't!!! Had to pay another company another $65., as I had to do ANOTHER claim. This tech came & actually fixed the dishwasher!!
I feel the first company which is EXPERT APPLIANCE COMPANY has fraudulently been paid & wonder HOW many other claims has your company paid them, that they STOLE money from you!!
I am currently down in San Diego helping my d-i-l, who has stage 4 cancer & would like to discuss this matter further w/your company!!
Sincerely, Susan Gasper
3 years ago
Gerard Poydence Plano, TX
Choice Home Warranty sales representative, Adam was excellent. He explained their plans & costs very well, such that I signed up for coverage on two properties.
3 years ago
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Keri Santa Cruz, CA
I bought this warranty with much skepticism, but they’ve come through with flying colors. It’s easy to reschedule appointments which I need because I work a lot!
3 years ago
Anna
I was not pleased with the replacement dollar amount I received for my over the range microwave. The technician confirmed that my 2012 microwave needed a part that was no longer available, however, the replacement value I received from CHW was less than half of what I paid for a new microwave including what I paid for the original service call
3 years ago
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Dan Peach Minneapolis, MN
Hands down worst experience in my 46 years of life
This company claims age of system has no effect on claim as long as well maintained verified by me and seller verbally with home choice warranty before seller purchased the warranty
Well my a/c went out 3 weeks after purchase of the home very well maintained clean and was working great upon purchase
At this point they could not get a tech to respond 3 days later hottest days of summer I get a email for a reimbursement option I recruited a technician that responded then choice kept going back and forth with them to get approval etc etc
Well 9 days later still no a/c choice denied the claim due to "age/condition of system how ironic
SUMMARY
they denied my claim left me with a $5300 OUT OF POCKET replacement cost
Literally Poached the technician I seeked out for their benefit
And just left me hanging completely!
Would not recommend this company wish I would have read all the similar reviews before going with this company BUYER BEWARE !!!
3 years ago
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Theresa Chino Valley, AZ
M’y low rating is because I have a problem with my refrigerator. It has been going on since 7/13 & thé issue is still not resolved. Just today 8/22 I contacted Choice & still claiming Sears has not issued specific details. However, Sears says Choice has been notified several times since 8/3. I am at the verge of canceling my contract. I hope it gets resolved shortly.
3 years ago
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Jimmie Dallas, TX
I have been very pleased with service and quality of workmanship that I have received over the last few years. They are highly respected by their competitors .
3 years ago
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Tom
I put in a claim in July and the problem has still not been fixed. I have call three times to have it completed and no body has called or followed up on the problem. Now the leak under the sink has ruined the cabinet and some of the flooring plus the carpet due to the leak goin on for a month now. concern about a mold problem?. Need some attention ASAP!!! The second person charged me extra money.$84.00 not the $65,00 like you told me to pay them when he arrives. Labor charge?? When I called to check in on the claim I was told that the company would call me within 24 hours and set up a date to fix the problem. Still have had no call. Terrible service!! Not happy at all. PLEASE fix this problem asap!!
3 years ago
David Columbus, MS
I would never recommend Choice home warranty to anyone. I have had 2 occasions where my AC quit working I filed a claim and after about 3 weeks of waiting for a technician they allowed me to hire my own tech. He came out the sMe day and fixed the AC. I suited the cost and after. Month I received a reimbursement check. The 2nd occurance was another issue with.my AC
I filed a claim al.ost a week ago and so far Noone hS been scheduled. It's over 100deg outside. I asked if I could hire my own tech and they told me "no, they only allow that once per year" they say I have to wait until they schedule a tech themselves. They have told.me this every day since but stllno technician. I havr young kids that can't sleep because it is so hot. So how long do I have to wait? Until winter when I no longer need AC? Very very poor service and could care less about thier customers. Do not use them
Dave Weaver
3 years ago
John Sacramento, CA
On two occasions I contacted Choice for repairs needed, and the process was quick, efficient, and reliable. Within a couple days the issues were handled successfully
3 years ago
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Timothy Hartwig Kansas City, MO
I originally called to get an appointment arrangement for an appliance company to come look at my refrigerator and never got a call back from Choice Warranty. So I called an appliance company myself to get my refrigerator looked at. I did have an email from choice warranty to complete the reimbursement process but it timed out on me and I called a few days ago to start the process for the reimbursement on the parts and labor when Kimball Appliance came and fixed my refrigerator.
3 years ago
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Cynthia Jenkins Temple, TX
Unfortunately, we had to cancel with the tech that you provided because we had to provide our own tech to fix the pool pump. I called the work order in on August 18 and was not provided an assigned tech until August 24 who still couldn’t come out until August 29. That is 11 days. No where close to the 24 to 48 hour turn around which is in the contract. I live in Texas and we have had tremendously hot weather this summer which is causing pool pumps to over heat. If I would of waited until CHOICE was able to provide a tech, my $50,000 pool would of probably ended up costing me some $$$$ to get it in balance again. I requested the “Reimbursement” method but was declined because I have already used it. I feel if you can not provide the service within the time allotted, regardless of how many times reimbursement is requested, that option should always be available if “Choice” is at fault meaning unable to fulfill their part of the contract in a timely manner. I fulfilled my part of the contract when I paid for your services in full for multiple years. I also requested a call back from management 2 times and never heard from anyone. I’ve been a customer for many years and have referred several friends & family. My contract is up next year and this incident makes me second guess my choice in Home Warranties. If you value your customers, you may want to reach out and discuss any issues that occur. Have a blessed day and stay safe.
3 years ago Edited July 3, 2026
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James Lathim Las Vegas, NV
Although I had good luck with Pro Price H&C, Choice does not rate the stars because they are hard to deal with, you call and talk with a Rep you have to leave a number and they call back. Maybe in an hour maybe longer, then it's some third world party you can hardly understand and you can hard lee get a good follow up.
3 years ago
Garry Boardman, OR
Our stove broke twice. Choice responded instantly the first time and, shortly after, again the second time (2 different problems). Stove is like new now.
3 years ago
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Linda Chicago, IL
I wasn't happy that when my AC went down it took 3 days to get a technician out to our house. On the positive side the technician that came was awesome. He had to come back a second time to replace the actual motor. I also don't like CHW doesn't provide 24/7 customer service where you can actually speak to a live person.
3 years ago
Audrey Lake Elsinore, CA
Great service was done by Choice Home Warranty . Workers were professional. Did their job and was out of here. My first time with you all, so far good service.
3 years ago Edited January 10, 2024
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Aimee Savage Rock Hill, SC
Great technician and service. One claim was not approved for the parts needed but I was able to use the technician who came out first time so I had a level of trust from him.
3 years ago
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C Marotta Phoenix, AZ
your company is a joke! so far the plumber had to come out 2 times still screwed up the job the shower still does not send all water to shower & got in tub with his dirty boots and left stains in tub. The toilet is not flushing all waste out of toilet due to him cutting off 3/4" off flow tube does not fill to fill line, refused to clear drain which was part of claim. Called 3 times and was hung up on and co. did not ever reset up plumber to fix problem. Microwave first adv un-repairable paid him, CHW then sent Sears out to service microwave & wanted his fee and he did nothing then CHW only will pay $191.00 for new one which you can't get for that price & will take 30 days to get ck, bought new one but they will not install. 3rd claim bad wire from circuit box running to shed with pool equipment state they will not pay for new wire to be pulled to do this repair I even offered to do all prep of digging the trench they still said NO they said I would have to buy additional coverage and it may or may no cover that. So here I sit with the toilet, microwave, my power box circuit still messed up with NO SATISFACTION IN SIGHT!!!! But they are quick to take your money!
3 years ago
Patty Shannon Concord, NC
I had an issue with my range oven. They sent out a technician to check it out. I gladly paid the $75 service charge. This was in July. I contacted them every two weeks about the status and each time I got the run around that they didn't have the notification from the technician that the part was not replaceable. When I got the notification warranty it was supposedly replaced the repair or replace the unit. I finally told them in November, I would not make another monthly payment. I was without an oven for approximately 5 months. I would not recommend this warranty service to anyone. They will not give you good service.
3 years ago Edited January 10, 2024
Vito Rizzo
No I would not recommend this awful company. I have been trying to get my pool heater fixed for 3 years. They were unable to find an installer for the first 1 1/2 and then when they did, the installer either didn’t show up or the company did not want to pay them so they would not do the work. I decided on doing the reimbursement. I found my own installer and after submitting the estimate, they did not approve the request. So I appealed it and they told me that they spoke to my installer and he said it was fixed already and that I paid him. I talked to 3 different people, I told them it was never fixed, I didn’t pay anyone and I still have a broken pool heater. They did not want to hear it. I have pictures of my pool heater (Still broken). I spoke to my installer, he told me he never said that it was fixed. He told them that he would be the one fixing it and that I would be paying him and getting reimbursed. I requested a copy of the conversation, which their replay was we can not give it to you. So now I am out a pool heater and will not be reimbursed for it. This company will try everything not to pay for a service. STAY AWAY FROM THEM. THEYHAVE OUTSTANDING LAWSUITS AGAINST THEM. I WILL ALSO BE FILING A LAW SUIT.
3 years ago Edited January 10, 2024
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Yuko Durham, NC
It was quick the technician came with the fee! I did not have to ask around all of my neighbors to find the best person - it was very easy to make a claim request, to have a person come to our house almost the next day. We bought a new garage door opener for the market price, but he installed it on the site. The Choice Home Warranty offer was not actually reflected. If Choice Home Warranty offered the differences of the replacement, it would have been fair. Can you make it happen? Please contact us.
3 years ago
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Nancy DAnna Birmingham, AL
John with Motivated Appliance Repair was absolutely the best in all categories of fixing the problem and he and his staff had the best customer service.
3 years ago
David Florissant, MO
They mislead people when they are selling their warranty. I did not read the small print when I purchased the warranty and the salesperson did not mention the fact that when a major appliance fails the do not give you the full replacement value. My dishwasher went out and they said they would replace it. In 2017 when I purchased my current dishwasher it cost $441.00 Now chw is going to give me $246.00 to replace it. I cannot replace it for that kind of money. I talked to someone in they complaint depart and they said they would mail me a check I have not seen one yet. The reason for mailing me a check is because I am 89 yrs old and don have an I phone and I talked to some on 8 11 23 about this. do not know how to use the e check.
3 years ago
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Linda Kearney, MO
CHW is the WORST warranty company I have ever dealt with. They will do ANYTHING to avoid paying a claim. In January 2020 I reported that my water heater would not stay on. Thanks to Glendalys A, it took over 6 months to replace the blower motor. (During this time, I broke my foot going down to restart the water heater.) 5 different plumbers have said my water heater needs to be replaced. Denied. CHW insists that there is a leak in the tank. There is NOT and there has never been. They argue that their expert tech said there is. Prove it!! It is a failing PRV valve. A case manager, Aaron S, falsified a diagnosis to avoid paying a claim to repair a noisy shower valve. (It was water hammer). Their strategy is to delay until you tell them to forget it. I believe they are compensated for denying claims. I Would like to contact the CEO, but that seems to be impossible. I was told that he was different, but evidently it is business as usual. I could not rate them below 0 - or I definitely would. CHW offers an incentive if you get someone else to sign up. NEVER!! I warn everyone that asks not to choose CHW!!! I am an elderly woman dealing with cancer and a deformed foot and do not appreciate the way I have been treated. I wonder if they will even see this review. Is this how they would want their own mother to be treated? I even caught Covid from the washer repairman from A&E. Nice guy, just had a contagious cough and no mask. Hope you can understand my frustration. Thank you.
3 years ago
Jane Wayne, NJ
Choice selects the repairman to check appliance in question. Be aware that you will be charged twice, once for each appliance during the same visit/appointment!
A determination was made that one of the appliances needed to be replaced. I accepted the offer Choice made. I’ve looked at washers but can not make a purchase until they release a coupon to be used exclusively at Loews. Loews will not accept a deposit. So now, three weeks without a washer in this horribly, hot summer I have been rinsing clothes by hand!
They assign a customer relations supervisor to oversee the process. The one I had never returned calls or emails sent to her special email.
So here I wait, so if you are a very, very patient customer go ahead a sign up.
3 years ago
Evalyn Ehlen Phoenix, AZ
I had two plumbing issues but because I had to do two separate claims I needed to pay double fees. The tech could not fix the one issue because he did not have WD 40. But since he looked at it and suggested what to do, he needed to collect for it.
3 years ago
Daryoush Winter Springs, FL
Slow and confusing response to my problem to fix small items in my hot water heater. Several different prices have given and also I have not received notification from increasing service charge from $65 to $85. I may look at different providers since I am not happy with Chice.
3 years ago
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Michael Gervais Dallas, TX
I turned in my AC for not working properly the blower motor was running really slow most of the time. The thermostat was set at 78 degrees and it was about 100 degrees outside. One day it stopped about 10 days after I turned it it. The compressor stopped working. They added 1 pound of freon and 4 days later it stopped again because the blower motor was bad. I’m waiting for the repair company to send me the repair estimate to turn it into you. Due to the nature of the situation I had it repaired and paid for it all. I hope you will reimburse me for all work minus my $65.00 fee. I was never given a repair company which I find unacceptable from a company with high ratings you have on social media. You can call me if you wish to discuss this further.
3 years ago
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Paul Lesniak
The home warranty can help with unexpected repairs, but the availability of technicians has been an issue. I went 6 weeks for resolution of an AC Unit that needed repairs, and this was NOT due to parts availability. Also took over 3 weeks to get a washer repair completed. Both of these required several calls to customer support and both required the assignment of a second repair company. I did have one quick repair on my Pool Pump.
3 years ago
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Charles TN
I didn't have the money that they wanted me to pay on the claim for an air conditioning system even though they were going to buy the y'all were going to buy the compressor or Choice Home Warranty was I asked him could they wait on March or next year till I got the money and they said no I had $30 to respond to it or they would have to resubmit a claim in March of next year to do this all over again and I didn't have the money so I didn't say no point even having Insurance cuz I had another problem with the electrical and they denying anything on it so I went with the American Water Resources they would have paid for it so I went with them even though I've been with Choice Home Warranty for years I mean it doesn't make any sense they told me I had 30 days to respond to come up with a credit card for $600 and then to pay the the worker $1,900 I didn't have the money to be able to do it at the time so I said well let's just wait a few months and I'll be able to have the money to do it and they said no so I changed companies because of it goodbye
3 years ago
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michael oconnor San Jose, CA
I contacted choice warranty about getting a plumber assigned. On 7/4/2023. I have nothing but a headache from this company. All I get is the run around. I need a new water heater and was told by a plumber that I payed for to come out to see what was wrong, I was told I needed new water heater, I Evan upload the paperwork. The total installation was $2006.00 dollars. Choice approved for only $630.00. I was told this is there approved price and that was all they would cover. I am now wait on there technician to come out with no luck or response. This Company has poor customer service. I would not recommend this company. Don't waste your money or time with this company. Make sure you read the fine print as I feel I got scammed out out my hard earned money!!!!
3 years ago
Danny Las Vegas, NV
Had to go with the reimbursement and was deceived that Choice would make good yet after what I thought were correct instructions which turned out not to be very clear as to what CHOICE expected. NO Phone call to help their customer just a BS response each time I sent or requested information. I spent excessive time and effort running down a repair company to even come to my house to fix the problem. Following the documentation I forwarded to Choice and after weeks of trying to get an answer I finally get Gary on the phone who tells me I did not sent the information to the reimbursement office and sent I had the work completed before an authorization was issued they could not reimburse me for the $699.00 garage door opener. This had been going on for a month and a half with not one single call back from their customer service. After that I cancelled my policy immediately. This is not the company they make out they are. I am going to YELP them to hopefully save others from the mistake I had to pay for.
3 years ago
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James Bradbury Colts Neck, NJ
The technician called to see if he could come a day earlier, sure, that's great. He came on time a day earlier, diagnosed the problem, but, now we're waiting for parts. I'll give more feedback when the parts come in.
3 years ago
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Amanda Stewart Rock Hill, SC
It was difficult to contact them for a very basic claim. Then it took almost a week for them to get a service provider out. And once that happened, they refused to cover what they were obligated to and have not returned my contacts asking for more information about why that part of the claim was denied. We will be using another company when it is time to renew our home warranty.
3 years ago
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J. Arthur R. Waxahachie, TX
It is not because of your process. I have been denied another claim with another sorry excuse. cant do water hydrant because its OUTSIDE but its on my house connected to my house plumbing. But the AC unit OUTSIDE and you service that. Then on top of that you telling me you charging me for a policy on a house for six months that I didn't own yet. My realtor called you in May? So what, we didn't close on the house until November, six months later. You put it on hold? No one asked you to do that especially if you retro the start of the policy. So your solution is charge me for a policy on a house that I am not living in yet. That is not doing my any favors. Your are stealing from me!
3 years ago
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Renee Aquilino
Terrible experience over and over. They are inexpensive but you get what you pay for, nothing. Every claim I’ve had has not been fixed in one visit, so I repeatedly have to pay the co-pay. For example, the dishwasher wasn’t working took them for visits in two months to try to fix it for which I paid $300, and they ended up having to replace it and gave me $300 to replace it. I have numerous examples of this kind of stuff. Then I tried to cancel, and no matter what I told the man on the phone he acted like you couldn’t hear me and just kept saying they would make it better. I can’t wait for the nightmare to be over.
3 years ago
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Billy Henderson, NV
Had slow drain in the shower and in the sink in the master bathroom of one of rentals. The one van company that came to look at it used a cloths hanger to get the shower draining better. He took the trap off the sink and said that it needed to be hydro blasted. Not once did he use a snake. He told Choice that he tried to snake the drain and it needed to be hydro blasted. And the claim was denied. So, I went to the rental and replaced the trap ($4) and used a long screwdriver to clean the pipe in the wall. Got the drain to work. I tried to appeal the case and a case manager was assigned. I never heard from her and when I called got another person. I told her that the plumber had not used a snake on the drain like he told them. I told her what I did and got it to drain and still wanted to have the plumber come and snake both drains like he should of. She said that it is draining now and doesn't need to be snaked. Could not get anywhere with her. She closed the claim. Not the first time I have to fight over getting something fixed. Claim 209076811.
3 years ago
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Jovo Franklin, WI
My air conditioner has been out for over three weeks now. The contractor has been great. It's the communication between Choice Home Warranty and your suppliers and the contractor that is in need of help. You tell me and the contractor that the unit is available for pick up yet when you call to ask the supplier says it's in transit and will be delivered and no need to pick up. Not to mention the amount of out of pocket I have to pay. $600 for coils, then another $3,000 when the contractor installs it. When I called Choice to see what I was paying for they were rude and didn't like that I was questioning what my costs were. I never got an answer on what Choice actually paid for! As for the contractor he has done an excellent job in keeping me up to date on what was happening.
3 years ago
Kimberly Haywood Las Vegas, NV
I recently had my air conditioner unit go down. I called home choice warranty, they sent the Tech out. They fixed it 5 days later it broke again. I live in Las Vegas, Nevada. My house was a 100° trying to get in contact with the Tech they sent to me was horrible, customer service was horrible. The Tech basically told me if you don't like it go to another Tech I call choice home warranty. Told them everything that happened and basically all she could say was, I'm sorry to hear that.these home warranty companies are hiring are horrible. I don't know if they're certified, but they're not fixing, and they're getting paid for it. I had to call another certified company and pay for a whole new air condition unit. Which cost me a lot of money? Which lets me realize that choice. Home warranty is a waste of money. Because they did nothing to help me.
3 years ago
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Felicia Mack Pensacola, FL
I don’t like that we can’t pick our time or day. For example, I requested a claim on my AC but a technician could not come for a week. And I have to take the day off due to the 8-5 service window. I would have preferred a later window. I’m leaving this review prior to service.
3 years ago
Carol Narciso Queen Creek, AZ
Wasn't real happy with the ladt twch that came over. He kept canceling on me, canceled 3 times. Sweet kid, but too busy. In fact I had pool issues again, nut I didn't dare make a claim, I didn't want that same person showing up. Honestly I'll be canceling
at the end of my contract contract
3 years ago
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Jacqueline Goodyear, AZ
My garage door was repaired by Juan through Choice Warranty. I paid out of pocket since he had not received approval, stating that I would be reimbursed some of my payment. I haven’t received anything. It was approved on June 7th. Also, I never received an invoice for the work done on June 7th. Also the June 8th invoice said that the motor was repairable, but Juan said it was burned out, and not repairable. He stated that I wanted to pay out of pocket, and not wait for the part. Which isn’t true. I am very disappointed about all of this. This isn’t right.
Jacqueline Harris
ps: I was scheduled for a conference call, but I had an emergency, and was in the hospital. I sent you a text and email and no one responded. Winston Doors received
the authorization from you to do some of the repairs, I never received anything.
Choice Warranty Policy# 974712317
I haven't heard from the garage door co. I called and emailed, and no response.
Claim #204941927
3 years ago
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James Myrtle Beach, SC
i paid 1960.00 dollars for the plan i had the plan fo 16 mounths i called three times every time i called in they said that they wont going to pay for repair i had to yell at the person to get help when i said that i wanted a refund did i get the iterms kixed one iterm was the micowave oven door the second technican they sent took the door off n fix the spring no new parts needed so i had enough i called to cancel my policy they only sent me back 556.50dollars that was tottolly unfair out of1960 for six years ni only got back556.50 how you figed that i dont no
3 years ago
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Deborah
When my air conditioning went out I called Choice Home Warranty and they immediately sent someone out. I did have to go without air for 2 days but it was no fault of theirs.
3 years ago
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Keith Williams MA
From the time we contacted choice warranty it took two weeks to get a technician out to look at the problem, because the first one refused to even take the job. When we finally did get some good techs out, we were told that choice would not cover the issue even though we have the Total plan and we ended up having to pay $925 out of pocket for repairs along with an $85 service fee for no service. We have yet to receive any sort of email correspondence explaining why the services weren’t covered. We would’ve been better off just calling the plumber directly since we had to pay out of pocket anyway. At least the job would’ve got done sooner. Not happy at all with the first time using the service.
3 years ago
Michael Wang San Francisco, CA
I gave them three star overall rating because my GE dishwasher is not fixed yet but they charged money and after nine days still haven’t received the order and no technician came and no phone call?? The AC has big noise still after they came and fixed, the big noise is not going away!
3 years ago
