Choice Home Warranty Reviews
9.3
Overall Score
Milton Morgan San Antonio, TX
Your response time was excellent but every time I use the warranty the tech say you guys don’t cover what I need done. I am on a fixed income and my wife has lost her job due to the Covid-19 and this last claim cost me over $800. If this was the first claim like this I wouldn’t think much about it but it is every claim that has cost me more or they said it wasn’t covered. Time to start shopping around.
6 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Apr. 7th, 2020
DAVIS FAMILY Oxon Hill, MD
In Nov I opened a claim on my Kenmore refrigerator due to it not working properly. Repair man came and figured out what part was broken and submitted the information. The tech attempted to order the part but was given the run around by the suppliers. Then was told the part is not available. According to the tech this information was passed to choice.
The stop gap measure the tech put into place finally stopped working and the fridge was useless.. Contacted Choice again and they finally processed the fridge as needing to be replaced.
Choice then offers 499.99 to replace the single door refrigerator. Only problem is this is not what i have. i have a french door refrigerator that cost 4 times that amount.
the contract states that Choice can offer what ever they feel is acceptable for replacement of my appliance. when i complained they stated that the first offer was just a form letter that goes out in all cases and after consideration they could offer 699.99. Still not even half the cost of a decent french door refrigerator on sale. Also funds are sent via usps and can take up to two weeks to be received during a time when going out the house for anything puts ones health at risk.
So if you have Choice then don't expect them to replace your appliance. Even keeping up with repairs seems to be difficult for them. From my first claim till now it's been six months. Even other claims are hit or miss. they do not verify the techs they use. ive had to request different techs on multiple occasions due to incompetence.
i give choice zero stars and i would not refer them to anyone.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review these matters accordingly.
Apr. 6th, 2020
Mark Murphy Nicholasville, KY
When I was searching for home warranty companies I called Home Choice Warranty and their product was sold to me by a very enthusiastic sales person. I was told that all of the major home systems were completely covered including hot water heaters. Our hot water heater went out recently and our claim to replace the water heater was denied. We were told that our water heater tank exceeded their size limit of 75 gallons. At no point did the sales person tell us that there was a size limit. I wonder what other loopholes they have for other home systems such as HVAC? When we told the appeals representative that we were willing to replace our 80 gallon tank heater with a 50 gallon tank, the company found a LOOPHOLE and again denied our claim. They did offer to pay $350 dollars toward a $975 dollar bill but that is not what I paid for. I was told that they would cover 100% of the replacement cost minus a $75 dollar service fee, which we have already paid.
The technician that Home Choice Warranty sent to my home told me that in his experience Home Choice has consistently denied claims to replace hot water heaters. He told me that AMERICAN HOME SHIELD seemed to be more reliable when it came to paying to replace hot water heaters. My father has used American Home Shield for years and has made multiple claims with satisfactory results. I will be going with American Home Shield since I have canceled my policy with Choice Home Warranty. By the way they charged be $50 to cancel.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement .
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
We regret losing you as a customer.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement .
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
We regret losing you as a customer.
Apr. 2nd, 2020
Bob Grigsby Saint Augustine, FL
The person on the phone was very nice and knowledgeable. I liked the offer. Since my warranty doesn't start until May 1st, I can't say how the actual product is.
6 years ago
Patrice Robinson Nashville, TN
Although i see alot of reviews with great experience's it amazes me because this company is the worst every claim has been a problem and I mean every claim I have put in has been horrible but this last claim has me levit with all we are going through right know this company has no compassion no nothing my stove went out sunday my parts cost 300.00 so they choose to replace it and send me 299.00 that may take 30days what Iam suposed to do without a stove for thirty days Iam so disappointed ive had home shield warranty and never had a problem with them I wish I would have went back to them cause choice home warranty could take some notes from them and not to mention there is no way I will find a stove 299.00 so theres more money that I dont have to be spent on a stove that this company claims on the website if they cant fix they will replace dont believe it cause thats not the case. So disapointed so many complaints 1, ceiling fan never mind iam not even going to get started with that compliant i hope some one really reads this and makes some changes cause this is not good for your business
6 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Apr. 2nd, 2020
James Lock Atlanta, IN
Wasnt the best experience. Upon making the phone call and letting the lady know our issue, she instantly focused on us renewing our warranty, which doesn't expire until June. Once we were able to get off the phone, we recieved an email stating we couldnt get service for 6 days. We immediately called an cancelled and called an electrician on our own without using the warranty service. Overall, we were not impressed and will explore other options upon expiration.
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Mar. 31st, 2020
RICKY SHARMA Norcross, GA
WHERE SHOULD I START. THIS COMPANY IS THE BIGGEST SCAMMER THAT I EVER CAME ACROSS. I DID A CLAIM ON MY REFRIGERATOR. THEY END UP SENDING A THIRD PARTY COMPANY TO DIAGNOSE THE ISSUE AND THEY COLLECTED $85 + $50 MONTHLY CHARGES THEY BEEN CHARGING ME EVERY MONTH. THE TECHNICIAN MENTIONED THEY ICE MAKER IS BAD AND HE NEED TO ORDER THE PART AND HE WILL COME BACK AND INSTALL IT. VERY NEXT MORNING I GET A CALL FROM THAT THIRD PARTY VENDOR TELLING ME CHOICE WARRANTY HAS DECLINE MY CLAIM. I ASK WHY AND THEY MENTIONED I HAVE TO CONTACT CHOICE WARRANTY FOR THAT. I CALLED THE CLAIMS DEPARTMENT AGAIN AND THEY MENTION BECAUSE THERE IS LAW SUIT ON THE THAT REFRIGERATOR THEY WILL NOT COVER MY FRIDGE. AND TOLD ME I HAVE TO CALL THE MANUFACTURE. I TALK TO MANUFACTURE THEY MENTION THE THERE IS NO SUCH LAW SUIT EXISTS AND WARRANTY HAS BEEN EXPIRED ON MY FRIDGE AND THEY CAN NOT HELP ME, WHICH I UNDERSTAND I HAD THAT FRIDGE OVER 5 YEARS. CHOICE HOME WARRANTY PEOPLE SIMPLY LIED ME AND TAKEN MY MONEY. I WILL BE FILLING LAW SUIT AGAINST THEM. DONT BELIEVE ANY OF THESE OTHER REVIEWS THEY ALL ARE FAKE. THEY ARE JUST SCAMMER
6 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Mar. 30th, 2020
gsnoopy Las Vegas, NV
So far they have been great and have sent reputable technicians . I have used them twice (thank goodness) And I’m very pleased with choice home warranty....
6 years ago
Eric Freeman Indianapolis, IN
Choice warranty has been the most difficult warranty company I’ve ever used. The technicians are often good, but some are well, not competent. The bigger issue is the companies strategic denial processes, often against the recommendation of their technicians. I had a great experience with American Home Shield, but can see this company is less about protecting and Servicing their customer, and more about making money. It feels shady and like a scheme. I can’t believe they haven’t been sued out of existence. Currently considering a BBB claim and have contacted the attorney generas office. I think it’s time to stand up against this immoral and possibly criminal practice or fleecing customers.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
In a recent review of your claim, i show that a resolution was reached and the technician was authorized to complete the repair.
In a recent review of your claim, i show that a resolution was reached and the technician was authorized to complete the repair.
Mar. 30th, 2020
Brian Oconomowoc, WI
I didn't like the fact that the first amount was a low ball amount. You low ball first and play the game and you feel great if it's accepted. It's like a scam to convince you to accept the offer. If not, you have to wheel and deal with a person as if your trying to buy a car. Then I'm told the amount is the "cost" value. What consumer buys at cost from a retailer. You were $10.00 away from the price I needed for a comparable Microwave and you wouldn't budge for the $10.00 difference. Come on!!!!
6 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Mar. 30th, 2020
Michael Saint Charles, MO
The process was easy and streamlined. Very responsive, a HVAC tech was out the very next day and on a Sunday. He had to order a part and got the unit up and running as quickly as possible.
6 years ago
Garry Mitchell Myrtle Beach, SC
It was very good. I had no trouble making my claim. I think I was sold on a deductible of $55 but I had to pay $65 in reality. The problem was solved the same day. It is working fine. Thank you.
6 years ago
Robert J. Kimball Sebring, FL
Not a very good start
I was told one price for service call and contract had another,contacted senior advisor he said he would change
Called back a while when there was no change they said it would take about an hour to change. At this time there is no change. Thank you R.J. Kimball
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
Mar. 23rd, 2020
ERNEST WHITE Decatur, GA
I HAVE TWO CHOICE WARRANTY CONTRACTS. ONE FOR MY RENTAL HOUSE AND ONE FOR MY HOME.
MY EXPERIENCE WITH CHOICE HAS BEEN VERY BAD. UNFORTUNATELY I GOT THE 5 YR PLAN TO SAVE MONEY AND YES YOU CAN GET OUT OF THE CONTACT BUT IT WAS NOT TOLD TO YOU IF YOU DO YOU HAVE TO PAY BACK ANY REPAIRS MADE PLUS ANOTHER LARGE FEE CHOICE HAVE.
I'VE MADE NUMEROUS CLAIMS TO CHOICE BOTH AT MY RENTAL HOUSE AND MY HOUSE. ALMOST 90% OF THE TIME I'VE HAD TO APEAL THE DECLINE AND TREATEN TO CANCEL AND THEN THEY MIGHT OVER HALF THE COST. MY TWO MOST RECENT CLAIMS WAS FOR THE HOT WATER HEATER WHICH CHOICE REFUSE TO PAY FOR AND THE REFRIGERATOR WHICH THEY REFUSE TO PAY FOR. SAYING ITS A LEAK IN THE SEAL SYSTEM WHICH REPAIRMAN WOULD SAY THE COMPRESSOR IS OUT BUT CHOICE HAS AN EXCLUSION THAT SAYS ANY LEAKS THEY WILL NOT REPAIR. ALL REASONS WAS ALL THE EXCLUSIONS CHOICE HAVE FOR NOT REPAIRING APPLIANCES WHICH IS BASICALLY EVERYTHING. IN MY OPINION THEY HIRE THESE SHADY REPAIRMEN AND TELL THEM TO GO OVER ALL THE EXCLUSIONS AND CHOOSE ONE OF THOSE FOR NOT REPAIRING THE APPLIANCE. I THINK IT'S A TOTAL RIP OFF. YES ALL OF THIS IS IN THE CONTRACT FOR ALL THE EXCLUSIONS. I KNOW NOW TO READ EVERYTHING. MY PROPERTY MANAGER TOLD ME NOT TO GET CHOICE BUT I JUST LOOKED AT CHEAP PRICE. YOU GET WHAT YOU PAY FOR.
ERENST WHITE
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Mar. 23rd, 2020
C E Springfield, TN
Do not get a warranty. There is so much fine print they barely cover anything. If they do cover an appliance they only give you their wholesale price, not what it actually is worth when you have to go buy it yourself. Roof coverage is a joke. Anything on a dryer that would break besides the motor is not covered. Their people are nice, i feel bad for them constantly having to give denials. SAVE YOUR MONEY DO NOT USE THIS.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Mar. 20th, 2020
Margaret Briggs Houston, TX
This company is a scam. , I am disappointed to say that Choice Home Warranty (CHW) has not provided me with the positive customer experience and the seriousness with feedback that is promised in their mission statement. The company claims to do everything they can to help their customers get back on track. However, since September of 2019 my family has been deprived of a functional AC unit due to the lack of promised repair as per my contract. I believe that this company uses false marketing claims to attract customers but does not adhere to said promises. The promise of the contract is to either fix or replace, but now that an issue has arisen I am only being offered a fraction of the total cost. I should have bolted after my first experience with them two and half years ago when they denied my claim for my AC unit repair under flimsy loopholes. In my experience, I am noticing a trend with the tactics of this company. Every time a high-end unit or part breaks down CHW has denied the claim. In 2017, my first AC unit broke down and choice home warranty denied that claim as well. The excuse for denying that claim was neither corrosion or rust. During that time, I went ahead and personally funded the purchase of the new unit. In that case, it appeared that the CHW contractor came with the goal to sell new products rather than fix the existing one. This methodology again conflicts with the aims of the company and does not have the consumer interest prioritized. If I’m constantly responsible for majority of the costs on top of my monthly premium with CHW I am not sure what service I am actually being provided.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Mar. 20th, 2020
Donnie Rose Clarksville, TN
I called Choice and they got right on it. They went ahead and set an appointment with a qualified professional and he came right out and fixed our stove. The you Choice.
6 years ago
Shabaz Stone Mountain, GA
Everyone should very carefully review the coverage. DO NOT think that for example if your HVAC system is covered - and it breaks down you will automatically get helped. I have just been told by Bred/Brett a supervisor at CHW on the 17th March 2020 that my range hood is NOT COVERED although it was as I understood looking at the policy.
The HVAC compressor, if that is broken and even if their technician (an extra $60 charge) confirms it - it is up to the "authorization department" to deny or accept the charge to fix it. So you may have no coverage at all although you thought you did have coverage after having paid in access of $400 for the home warranty.
This is indeed a practice that needs to get to the State and it will.
6 years ago
Reply from Choice Home Warranty
`We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on on the Choice Home Warranty website under User Agreement.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on on the Choice Home Warranty website under User Agreement.
Mar. 18th, 2020
Ronald Dahse Dallas, TX
I just signed with CHW, so have no experience with their services. However, the price I paid was excellent compared to my current home warranty company , and the money back guarantee is a welcome feature.
6 years ago
Stella Carey Huntington, IN
The worst warranty ever...in my 2 years of having this warranty they denied to pay for anything even a leaking toilet... when my furnace started to blow carbon monoxide through my house they denied to replace it too. Choice home warranty is the biggest crook of all. They will assure you that they cover everything meaning absolutely nothing. You are better off saving your monthly payment for repairs. Personally I would give them 0 stars but the 2 are for being really good at lying. I advise everyone to please look for this company on YouTube before choosing them.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Mar. 17th, 2020
Fred Mokena, IL
They have denied my last two claims. 1st claim was for a sticking latch on my dishwasher. They pointed out that hinges are not covered by my policy. Umm, isn't the hinge at the other end of the door, sort of a picot point.
Today they denied my sump pump repair / replacement because it wasn't a permanent sump pump. What is a permanent sump pump? It's been there for 5+ years, that seems about as permanent as a sump pump is going to get.
On top of that I'm out $45 for the plumbers visit.
Seems like typical shady insurance tactic of deny first and hope no one questions it.
6 years ago
Alanna G Georgetown, TX
This company is available for a claim at anytime, however, I researched and purchased a 3 year warranty, paid in full up front. I have filed 5 claims over a 3 year period and exactly 1 was covered. I paid a service fee for each person that came out and 4 claims were "not covered by the plan". Today a leak in my bathroom was considered to fix the leak of the toilet but not the damage to the subfloor, tile or sheetrock! I had them come out a year ago when I saw water damage to the sheetrock and their expert technician/plumber said there were no issues, probably just old stain! There was also an offer to repair the damage off the record since it wouldn't be covered anyway. Seems like a bait and switch deal to me. I know it was new and now I have a huge hole in my ceiling and damage to the entire bathroom floor. Do not sign with this company! Everything about this just works like a scam. The final straw was when my A/C went out the claim was denied because the housing on the outdoor unit (15 years old) had rust on it. The denied saying it was not properly maintained. Absolutely ridiculous! Biggest financial mistake in a long time just trying to be careful! Couldn't be more disappointed, just wish there was a negative star rating I could give.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Mar. 12th, 2020
Jayme Lambert
These shysters called me right as my previous home warranty expired and sold me a contract for 3 years, which I paid off in 4 months. I feel like a complete fool. Now I'm only a year into this, and come to find out they don't even cover water heaters. What's the point of having a homeowners warranty that doesn't cover water heaters? Stay FAR away.
Edited to add: You can see what I mean from their reply. Pure shysters. They don't even attempt to address their shady sales practices. There is no way anyone would sign on with a home warranty company knowing that home warranty company doesn't cover the very things you get a home warranty for: water heaters and air conditioners. They know they pull a fast one on their customers and have no intention of being a company anyone should want to do business with. Stay FAR away.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Mar. 9th, 2020
Jim R New Orleans, LA
My recent claim experience was handled by your claims review/appeal manager extremely effectively and professionally. This gentleman was well versed, efficient, and communicative. Keep this guy!
6 years ago
Shana Vongkhankeo Altamonte Springs, FL
Horrible warranty company, if you even want to call it one!!! They send out repair technicians who clearly evaluated my AC in person stating the repairs needed were caused by normal wear and tear. Choice home denied the 710.00 claim despite their hired technicians evaluation. I appealed the claim and choice appeal representative said their master technicians reviewed my claim along with pictures in New Jersey ( my residence is FL) and felt it was not normal wear and tear so it was denied. She further stated that the technicians always consider everything normal wear and tear when its not so they always deny normal wear and tear claims???? WTF? You can google the issue my AC had and main #1 cause is normal wear and tear???
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Mar. 11th, 2020
Ronnie Phoenix, AZ
The friendly staff helped me with All my concern and even more, I can’t wait until I have the opportunity to work with staff when it comes to my home warranty needs!
6 years ago
Svetlana Bolotova Morganton, NC
ARE YOU KIDDING ME???????? SCAM!!! The water heater began leaking.. we waited more than a week !!! for a person who could fix the problem .. the water on the floor in the bathroom constantly ..... we finally got a visit, BUT they did not change the water heater, because these scammers do not insure the appliances but just some parts of them .. and our water heater was broken an uninsured one ... Well to talk to the manager, I had to wait for a message with his phone number for 24 h... and then I have to myself (!!!! ) call him. Wow what the amasing customer service!!
and do you call them the best insurens company? my advice is - please read independent reviews, NOTHING GOOD, just the truth is about these scammers and a lot of unhappy people, who lost money like we are .. Stay away from them. Should be ZERO stars.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.
Mar. 6th, 2020
Linda Boston, MA
I recently had a very disappointing experience with CHW. They sent an electrician to repair my gas hot water heating system. They sent the same company SIX times over THREE weeks, each time stating my system was repaired, only to have it fail again within minutes or, at the most, days. They never left any paperwork or receipts. This was in the winter, in New England. When they finally dispatched an actual heating system technician he declared my system was 'irreparable' and CHW took no responsibility. In addition the technician would not return calls, I actually resorted to calling from my daughters phone, and then my work phone, as it was clear they were avoiding me. The one positive thing I will say about CHW is that their customer service staff are VERY WELL TRAINED. Each time I got off the phone I was convinced that my situation would be resolved, but it was not. They are trained to tell you what you want to hear and to get you off the phone, and that they do well. It was one of the most frustrating experiences that I have ever had as a consumer. I have cancelled my service and would warn anyone against this company.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Mar. 6th, 2020
Linda Baldwin Mineral Ridge, OH
after taking the time to be here and waiting with the service man.. you would not cover what needed done.. it was my first in a year so very disappointed. I would think they should have figured it out before sending a serviceman.
6 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Mar. 3rd, 2020
Erica Thomas Milton, FL
The price is great but I guess you get what you pay for. This claim has been dragging on for over 3 weeks. Beginning problem was Choice Home Warranty lack of vendors in our area. Next problem is getting our claims manager to communicate with us. Our itemized invoice sat in her inbox all week and now when we call the voicemail says she is pretty much no longer with the company. Oh and no one has communicated that detail with us so really our claim approval just hangs in suspense. I have had multiple emails supposedly sent up to managers and still nothing. From my experience with this one claim I will most likely not be renewing and will advise other military friends against this company.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.
Mar. 2nd, 2020
Rankers Away Kingsport, TN
My claim was denied for a reason that is not even true. I tried to tell them that and give them proof that the reason they cited was incorrect. I was told to submit a formal review to try to get it covered. I did this and was assigned a case manager. After the initial response from the case manager, I have not been able to get any response from her for a week. It has been terrible service and it seems like they build in as many conditions as possible to be able to not cover your claim. It is frustrating that they cited a section of the terms that is not even correct for my situation and now won’t even respond to me, despite my case manager’s voicemail answering machine stating that she would specifically be in the office this week. I would never choose this company.
6 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Mar. 2nd, 2020
Carl Kishbaugh Columbus, OH
I found the Choice Home Warranty representative helpful, respectful and efficient when I called. The service was provided as scheduled and the problem resolved.
6 years ago
Tom Duffy Fair Lawn, NJ
If I could rate the company less I would. They can't be trusted. I had a crack in a cast iron pipe going to my furnace in winter causing me not to have heat. First off they said it would take 3 days to get someone here. You could clearly see a crack in the cast iron pipe which I took pictures of. The technician agreed with this and I have text messages from the technician stating this. They then don't approve the claim saying the leak was coming from the teflon tape and the pipe wasn't properly installed. The installation was done over 10 years ago and they are trying to claim the leak is from that and not the crack clearly above that area.
They also say the technician told them that. I explain I have text messages from the technician telling the opposite. They say it was in his report. I ask for the report from him and then they say it was in verbal conversations with the technician. They say the phones are recorded so I ask for proof. They say they are unable to provide it. I explained the technician is saying opposite of that to me in writing in text. The technician also went on to text me that Choice Warranty has changed what he has submitted before. He actually texted me: "they lie on me all of the time to cover themselves."
If you need any proof of what I am stating feel free to contact me and I will provide it. STAY AWAY FROM THIS COMPANY.
6 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Feb. 26th, 2020
Thomas BECK Lansing, MI
Emailed my furnace problem within 20 minutes i received a reply from the HVAC company with my appointment time. Will know tomorrow morning how well it goes.
6 years ago
Mdresident228 Elkridge, MD
Horrible company just stay away, ask yourself why you can't find their Google reviews. No sense of urgency when you need them, our covered claim taken 3+ technician visits over 2 weeks, they send unqualified low cost techs who don't know what they are doing and your responsible for dealing with them, not the warranty co. Also existing claims ARE NOT 24 /7
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Feb. 26th, 2020
Tom hanson Eatonton, GA
First thing the wait time is way to long ...I can call local work people, and have them out the next day . My frig and freezer went out , and I’ve been scheduled for next Monday , so much for trying to save some of my frozen foods. Hope yours never goes out and you loose a couple hundred dollars worth of meat and items. By having to wait six days, your rating as of today is one because you answered your phone call. And then he is going to come out to see what parts he needs to order...what happens if he thinks it needs to be replaced....the answer below is misleading , I paid a lot of money for this coverage, so I answered yes. So I put 1star because I don’t know yet...
6 years ago
bonnibren Sturgis, SD
I have attempted to use the service for a simple ice maker repair. CHW calls a local company and then sends me an email that the repair person is coming at such and such date and time and if this time isn't convenient, they give the number of the company for you to call. The problem is one company I called, the business owner was very upset and said CHW hadn't paid him for work he had done for over 3 months, so he refused to come to my home unless I paid for a service call and hired him outright. The price was ridiculously high. So I contacted CHW and filled out the form that the work hadn't been done (my only option). Weeks later, I get another "appointment" from another local repair person. Again, I had to call the repair person to get a different time. The business owner was dumbfounded and said they had not agreed to any work for CHW, and that I definitely was NOT on their schedule for the date and time that was quoted to me by CHW. He made it sound as if they were in the beginning stages of possibly signing up, but the owner was hesitant because they service appliances that people buy from him and didn't know if they could take on much more. Almost a year later, still no ice maker. We are now having major issues with our mini-split heating/cooling system. But I'm reluctant to contact them and go through this all over again. We live in a small town that is approximately 30 miles from the next largest size city. I wonder if this type of service would be better in more populated areas that had more service technicians. Our contract expires this coming October. At this point, we definitely won't be renewing. I wonder if any other home warranty companies are better.
6 years ago Edited January 23, 2023
Jacqline Levittown, NY
My dryer stopped spinning, made an appointment, the technician came and replaced the belt and rollers and I was up and running in 30 minutes. Very pleased it only cost me the $45 service charge.
6 years ago
Jami Simonton Peoria, AZ
I have had nothing but problems with my claims and the still are not fixed. I have Filed a claim with the better business burial. I pay my monthly fees and still have not gotten my claims fixed. My refrigerator still is not fixed and I had to pay out of my pocket to get my furnace fixed. My refrigerator claim has been since September. My furnace was not working for a month. So finally I paid out of pocket to have it fixed I couldn’t wait any longer while my claim was being sorted out with the authorization department. I am very annoyed by your lack of service. This company is horribke and I am disappointed. I have spoken to Keisha Brown several times but still have not gotten anywhere. Jami Simonton a very dissatisfied customer. I would like to put no stars but if I don’t put at least on it will not allow me to continue
6 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Feb. 20th, 2020
John glos St. Petersburg, FL
I had my warranty for a year with no claims filed. Several days ago I had my yearly furnace cleaning by my long time HVAC company. He found that the top plate of the furnace was warmer than normal which indicates a possible cracked heat exchanger. CO2 was slightly higher but not bad to cause an immediate shutdown of the unit. I refused a new furnace since I have the home warranty.
I went online and filed a claim and provided all the information my service HVAC tech had provided during the service period. A claim number was assigned and within 6 hours a service tech appointment was scheduled for the following day. I was impressed how quick this happened.
The next day the tech showed up at my house. He was there for three minutes. He said he would submit his findings and that I would hear from choice warranty on the status of the claim.
Three hours later I received a response that said the claim was denied cause of rust and or corrosion and no replacement would occur but I could appeal this decision. I filed an appeal.
The following day I received a call from the case manager assigned to the appeal. While on the phone I explained I had pictures of my furnace and absolutely no rust or corrosion was evident. The case manager then told me she was looking at the pictures the tech had taken but they were hard to see but that she would send them to me for viewing.
One day later I received the pictures. One very small area of rust was found on top of the heating tubs within the furnace. In fact the picture was blown up so that the rust spot could be seen making it look enormous. Well it’s a small rust spot and of course they immediately went to the rust and corrosion clause denying my claim again. The furnace is 20 years old and my god it was cleaned and serviced every year and not once did any of the cleanings mention rust or corrosion.
It’s so apparent the tech was there for one reason and only one reason to find something to deny the claim. He did his job at my expense of $75.00 just to find one little rust spot.
Beware! If you have any claim to file you better check the appliance or unit for any hidden rust. This company is a scam and they got one years worth of money out of me but no more. As I told the appeal manager “choice warranty is well covered under the rust or corrosion clause”. All steel rusts over time it’s just common sense! But that’s their out! Beware stay away.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.
CHW
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.
CHW
Feb. 20th, 2020
Mr. Icon Lorenz Bartlesville, OK
About 50/50 on coverage. Shouldn’t try so hard not to cover. Last plumbing leak wasn’t covered and didn’t even get a reply to my appeal of denied coverage. The current claim on heater went well and I did have a positive experience and reason for 3 rating instead of 1 .
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Feb. 20th, 2020
David Mourey Cleveland, GA
They have reinvented their entire program making it more flexible and easier to use and understand. Also, the claims are processed quicker and less complicated. David m.
6 years ago
Chuck Brown Little Rock, AR
Very easy to file a claim and to get status updates. Had a great experience with the plumbing company selected to fix my problem. Very satisfied customer.
6 years ago Edited January 10, 2024
Deeply disappointed Columbia, MD
One star - only because Mike J, the technician from MBI plumbing was fantastic - and this website won’t allow zero stars.
ZERO stars for CHW. I feel that this service is a total scam & I intend to publish my opinion & experience through every consumer advocacy group publicly available. The upfront impression this company offers is that everything is covered - except it isn’t!!!
The one claim that CHW did pay - out of several that I submitted - covered the pump for my jetted tub, but they wouldn’t replace the switch to turn it on and off, because that was excluded from my coverage - therefore rendering the new pump completely useless. I later discovered that several other items for which I attempted to file claims were not covered either.
This week 2/10/2020, I filed a claim for my water heater leaking & starting to flood my basement. I was under the impression that the water heater would be repaired or replaced since I had the “Total Plan” coverage from Choice Home Warranty (CHW). My plumber - not the CHW agent - advised me to double-check my warranty, because he didn’t think that CHW would honor my claim, because of a previous claim similar to mine that was not paid.
As it turns out, CHW made the determination that they wouldn’t cover my water heater failure, despite the fact that the first page of my Home Service Agreement says “Coverage Plan:” and lists systems & appliances including my water heater. Where they burned me was in the proverbial “fine print”. On page three of the agreement, CHW indicates that there is coverage as follows: Water Heater - “INCLUDED: All components and parts, including circulating pumps, except:” and then goes on to list the TWENTY-THREE items not covered by their company. I take ownership that I should have read all of the fine print, but when I saw, water heater -all components, I was pleased - especially because it was listed on the first page of the agreement.
BUYER BEWARE!!! Upon further review, I discovered that most every aspect of their “coverage” is superseded by the “exceptions” from their coverage. The items EXcluded dramatically outweigh the INcluded items on their service agreement.
When disputing CHW’s decision to NOT pay on my claim, which I had to pay out of pocket, I felt disrespected and completely marginalized as a paying client. In fact, Ms. Glendalys A indicated not only that they wouldn’t honor my claim, but also that they were no longer authorized to pay ANY customers back for costs that customers incurred regarding claims made to CHW. When I asked her when that decision was made, she told me that upper management made that decision almost exactly three hours after I filed my claim.
I have never written a negative review about any company - ever! But this experience upset me so much that I felt that writing this review was the right thing to do.
Don’t be lured into a false sense of security with this company!
Initially I felt like they were decent & reputable, but as it turns out, they’re just another company that has no problem deceiving it’s customers & taking advantage of them in the “fine print”. I’m disappointed in myself for trusting them.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Feb. 14th, 2020
Gregory Peevy North Las Vegas, NV
Your Customer Service Rep. Neil was a great guy he didn’t pressure me into going with Choice he let me do my homework and was right I called him back a day later and Choice was hands above the rest
6 years ago
Narjis Alaani Akron, OH
Choice home warranty is just a scam and they don’t do anything for you they just take your money and I was very unhappy with the service I have to take things legal because I am very in happy all they did was take my money I had seniors in the. House and they got sick because there medication needed to be refrigerated and all they did was take my money they have diebetes and many health problems and I couldn’t refrigerate there medication all they do is take my money they don’t answer when you call them and they don’t tell me that they don’t cover it until I have already payed and I am very unhappy I am going to see my attorney because this is extremely frustrating I definitely do not recommend them all they do is take money.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Feb. 13th, 2020
Peter Joe Huntersville, NC
Timeliness in scheduling appointments and paying claims, very professional and personable contractors.
Great experience s far and would recommend CHOICE Warranty to others.
6 years ago
janet lieber Scottsdale, AZ
The customer service when signing up for the
maintenance agreement was excellent. I haven't had any service calls yet, but hope they go as smoothly as signing up.
6 years ago
Jim Artley Spring, TX
It was easy to sign up. Tony did a great job of explaining my options. So I can give high ratings that is easy to pay money to Choice, but there are no data points to rate it as good or bad until I actually file a claim to see if everything works as promised. So at this time a survey is a bit premature.
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Feb. 6th, 2020
Review Source
Marla Coker
Terrible company. Sends unqualified people to repair, then sides with them when they make excuses for not being able to fix the problem. One vendor actually damaged my washer more, then blamed it on me and refused to return. Choice suggested I hire someone at my own expense to fix it. Umm... No. Finally opened a new ticket and paid another service call fee. I've had to do this more than once with Choice. They really do not hold up their end of the contract. Another scam they pull is sending a repairman/vendor, only to have him tell me the problem is not covered. I still have to pay the service fee, of course. It's maddening.
6 years ago Edited July 3, 2025
