Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Anna Wagner Marietta, GA

I'm am very happy with the service and coverage. My only complaint is it can take days to get an apt

5 years ago

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Dennis E Key Lewisville, TX

They have been able to connect me with experience people that are able to fix my issues

5 years ago

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Bray Lubbock, TX

Open ticket on May 26, supposedly still waiting on air condition part. Temperature in my house is getting up to 85 degrees. It's been 17 days and counting.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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Wayne Karlak Punta Gorda, FL

Man was professional and knew right away what was wrong with the air conditioner

5 years ago

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Dorothy Lovett Loganville, GA

Easy access to information on how to put in a claim and also getting someone to fix the problem

5 years ago

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Stan Jacksonville, NC

I call - they come - Choice really has lived up to expectations and I like that.

5 years ago

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Sandra Nesbitt Hephzibah, GA

They get the work done in a timely manner and are very cordial and professional.

5 years ago

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Eric Richardson Fairburn, GA

When a related item was not part of the system worked on I shouldn't have to call in another ticket

5 years ago

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Bobby Franklin, TX

When I submitted a claim, they got right on it quickly and took care of my dishwasher.

5 years ago

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Richard Jackson, TN

Originally, I had some bad experiences with customer service but recently I've been more pleased with my interactions with them.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 11th, 2021

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Verified Customer

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Sheila Abilene, TX

I'm not very happy with this company. Their customer support offers no help at all, and they don't cover anything you need covered under their warranty. I will be cancelling my policy as soon as I can.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jun. 16th, 2021

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Verified Customer

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Randy Summit, AZ

AC stopped blowing cold air and I called and I had someone out the next day. It has ended up well.

5 years ago

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Doris Detroit, MI

The response time is quick. The only issue I’ve had is with the plumbing and the plumbers came and fixed it.

5 years ago

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John And Patricia Mesquite, TX

Highly recommend Choice Home. Every time we need to use it, they have been there and immediately respond to our needs.

5 years ago

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Paul Ridgewood, NJ

Many times I have used my warranty because we have had it for years an generally within two days I get a tech assigned.

5 years ago

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Steven Haysville, KS

Our realtor referred us to Choice Home Warranty. It is great though one time we had an electrician not show up but they were quick to help us out.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 14th, 2021

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Verified Customer

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Lola Jackson, MS

I’ve used them twice and both times they were efficient and did a professional, good job.

5 years ago

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Louis Forest Park, GA

Quick to respond when I had an issue with my refrigerator. So far I’ve had no issues.

5 years ago

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Devika Fords, NJ

Choice is an exceptional warranty service. Customer Service reps are always available.

5 years ago

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Pete V Murfreesboro, TN

They have helped to quickly resolve my issues and their fees are very affordable.

5 years ago

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Reginald Severna Park, MD

I used it for garbage disposal and it was replaced. I got quick responses from customer service.

5 years ago

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David Astor, FL

Everyone I talked with was courteous, prompt, they knew what they're talking about.

5 years ago

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Verified Customer

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Angel Gipe Laurel, MD

I had an issue with a vendor in my problem was not fixed and I was charged the copay for the new vendor even though I escalated . The issue was not handled by the vendor or the customer service rep for Choice.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Peggy Lyons Jacksonville, FL

Prompt service and excellent repairmen. Jobs were performed in a timely manner

5 years ago

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Pamelia Griffin Arlington, TN

We've had 1 issue/claim and it was handled professionally and done in great time.

5 years ago

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Alicia Dotts Pendleton, IN

They sent out a very professional guy to install a new waterheater in our house

5 years ago

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Mary Bartlett, IL

I like the service. But, there are times that I have to call for service multiple times on the same appliance

5 years ago

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Verified Customer

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Sylvia L Davis-Hodges Chicago, IL

Because my deductible should have been $45 and they change it to $60. I have been a loyal customer for several years

5 years ago

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Antoine Baton Rouge, LA

Always provide you with a live person that have time to listen to your concerns.

5 years ago

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Preston Y Snider Plano, TX

Fast service, corrected problem right the first visit and even made another small repair

5 years ago

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Mario Carranza Houston, TX

Very bad service from the first technicians, we are still waiting for them to connect the water line to the refigerafor, a month and a half of waiting and we continue counting.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Edward McKinnon Magnolia, TX

I have been assigned very good technicians who have been knowledgeable to repair my problems

5 years ago

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Victor A Velos San Antonio, TX

Two issues that I have had in the last several years were taken care of in a timely manner.

5 years ago

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Randy Washington, UT

Took several months to get our dryer issue resolved. After more than two months without 1 we bought a new dryer. They only covered 1/3 of the cost

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 25th, 2021

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Verified Customer

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Billy Sample Salem, OR

The first time I tried it took me nearly a month to get Action. My water heater went out. I wound up jabbing to pay$500 out of my own pocket.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2021

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Verified Customer

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Derrick Bowie, MD

I was very disturbed with my service with Choice Home Warranty so I switched to American Home Shield. I had tried to use my warranty for a clogged drain and neither company they sent me was satisfactory.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2021

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Frederic Jackson, TN

They were kind of a hassle when we started using it so we don’t know if we are going to renew it or not. It takes a long time for them to send checks for appliances.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 19th, 2021

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Verified Customer

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Israel Haines City, FL

The people they have sent out have been very good. They have done excellent. It has been working fine ever since.

5 years ago

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Adam Madisonville, LA

Everything has been smooth and easy. The deductible it worth it. I’ve had no issues.

5 years ago

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Treacy Lexington, SC

Fast service. My air conditioner broke and I had repaired with twenty four hours.

5 years ago

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Craig Bushwood, MD

I've called and made a claim. Choice called somebody to come and fix it right away.

5 years ago

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Melanie New Windsor, NY

The last few times that I reached out with a claim it was handled in a timely and professional manner.

5 years ago

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Verified Customer

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Patrick Hollywood, FL

Very professional, came out quickly and did an outstanding job fixing the problem.

5 years ago

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Theodore Lake Wales, FL

Customer service has always responded very quickly and sent very good people out.

5 years ago

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Latoya Indianapolis, IN

I have never had any issues trying to reach anyone or them submitting my claims properly.

5 years ago

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Verified Customer

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Linda Pensacola, FL

Everyone I have worked with has always contacted me right away and helped me right away.

5 years ago

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Anonymous Clinton, MD

The AC was broken and I called and somebody was out the next day. The service is fast.

5 years ago

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michael rowe Germantown, MD

They do what they say they're going to. It doesn't take two weeks to get something fixed.

5 years ago

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Steve Houston, TX

Customer support is very quick to respond. I've been really happy with the service.

5 years ago

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Anonymous Montgomery, AL

My stove and my microwave went out and they responded to the issue and took care of it.

5 years ago

Choice Home Warranty Reviews