Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Christopher Van Vleet Vail, AZ

The service personnel sent are high caliber. The insurance company of course finds some way to short the customer. Either by legalese of contract to plain just we are not going to do it. Replacing equipment they always push the depreciation and give "maybe" 3/4 of the cost of the replacement. I pay to much each month just to be screwed over when I am forced to use it.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Anthony Bianchi Sr Lake Zurich, IL

I have been with choice for many years now and could not be any happier! They get you help fast and it's always reliable!

3 years ago Edited January 10, 2024

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Danny W

Choice is very misleading and assumes that everyone will read the fine print on what is covered and is not. The other issue is that I was informed by a customer support rep that I could update my account and cancel my account online if I want to. This is also misleading as I cannot cancel my account. I was informed that my case manager would call me on 27 Aug at 1000. I have yet to receive that phone call. Cancel my policy now as I will no longer allow this company to take my money.

3 years ago

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Blaine Stiegelmeyer Virginia Beach, VA

Choice Home Warranty, choice of company was on time for the appointment. The technician did not fix the problem. He determined it was a clog and needed further advice from his employer before he proceeded, at which point he left. He called to advise me that he cold fix the problem for a substantial price, and left it in my hands. l then called Choice Home Warranty and was informed for faster service l should go online which i did, and left a testimonial.. I would like the last technician that worked ln my plumbing to return please.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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timothy ichinose Erlanger, KY

I THINK CHW IS NOT AS GOOD AS AHS....YOU DO NOT GET VENDORS TO CUSTOMERS HOME IN A TIMELY MANNER I.E. AC OUTAGE --- TAKES 2 DAYS WHICH IS WAY TOO SLOW.....WHEN I WAS A MEMBER OF AHS FOR 15+ YEARS I WOULD USUALLY GET A REPAIR PERSON THE NEXT OR SAME DAY.....WITH CHW ITS BEEN 2 DAYS

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2021

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Aaron Cooper Houston, TX

Poor customer service. Customer support read from written templates like robots without considering the practical issue at hand. I find that i can only get a claim approved if i invest a significant amount of my own time which generally means escalating to a manager

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Lynette Jarvis Harvest, AL

I have no problem with Choice Home Warranty, easy claim process, always greeted with helpful employees. Will continue using this company.

3 years ago

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Dale Wyrick Grandview, TN

Contacted Choice online about a water heater problem. Described the issue and initiated the claim. Response was quick and an appointment was made.

3 years ago

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Regina Misir Queens, NY

I find my experience to g by e very frustrating. When I bought I policy I was verbally told that appliances will be repaired or replaced. Now I am been told about retail prices etc. your ashes person need to be honest. As people trust what they say. However clearly they are trained to mislead innocent people.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 23rd, 2021

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Heather Holston Portsmouth, VA

If you like frustration this is the warranty for you. Air conditioner issue was reported on 8/9. With no reason given Choice Home Warranty fired the first HVAC company they chose after they recommended a new unit. They then decided to send out a second one without consulting us. We are still waiting for resolution after twelve days. The second technician never showed up today after we waited from 11am to 3pm. The manager promised to call.....still waiting......It's 94 degrees here. Just sayin'.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 24th, 2021

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Sharon Chyna Hudson, FL

We are satisfied with getting a replacement washing machine, however, we are somewhat disappointed that the Lowes gift card will take so long to get to us.

3 years ago Edited January 10, 2024

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Tommy Sing Fort Worth, TX

Choice Warranty has been great thus far. I have filed two claims and they have been completed in a reasonable amount of time. No hassles at all.

3 years ago

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Govinda KC Dallas, TX

Had some issue with AC evaporation coil and filed a claim on june 15. They assigned a technician but could not fix the issue until July 22 then they asked to find technician myself and fix the issue and said they will reimburse the cost . Unfortunately when the work was done refused to reimburse, I had to pay all money from my pocket, horrible customer service. Don’t waste your money to buy CHW

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 19th, 2021

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Hannah Guill Conway, AR

Our technician was, and is professional and knowledgeable! They took care to explain everything carefully, and are trying to help us resolve our home issue. CHW denied our claim stating that our damage was not normal wear and tear, despite our technician clearly telling them it was due to normal wear and tear. He took pictures and explained the problem. We loved our technician, however we will probably begin looking for a home warranty alternative.

3 years ago Edited March 1, 2023

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Leroy Alloway San Antonio, TX

Hard to get answers beyond what is already scripted for customer service. Can’t get anyone above a phone rep to return a call - unless they are trying to sell you an extended time - then they never stop calling and emailing.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 16th, 2021

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Linda Kissimmee, FL

My experience with choice home warranty so far has not been good, my a/c has a leak from a refrigerant leak in the coils and to my surprise this is not covered by the warranty, they did offer me a discount to repair with their tech but only after I spoke to manager Micheal who I must say was very nice. I’m really not happy with their service!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Max G Irving, TX

Filed a claim with Home Warranty Company for Themodor gas cook top to fix one of the burner that would not come on. They sent twice unqualified non certified Themodor repair company to diagnose. Paid them $65 each. HWC denied the repair, which still I do not know the reason. They have refused to give me a copy of the diagnosis. I called a certified repair company and they gave me a quotation of $550 waiting for parts to have it fixed.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Donna Blair Las Vegas, NV

Choice has been so "on it". They have responded to my claims quickly and efficiently and have sent QUALITY workers when needed.

3 years ago

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Mike Metivier Omaha, NE

Very Disappointed lately. The last two time I had to find my own guy to do the work and its looking like that is going to happen again. I'm Starting to think that they would rather have you find it so you then have to pay for it out of pocket and then wait 30-45 days to get money back to you.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 9th, 2021

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Gail Coupland Griffin, GA

Quick response. Able repairman. Explained what and whys. Had to order a hard to get part, and came back as soon as he got it.

3 years ago

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Java Junkie Belgrade, MT

I submitted my claims on July 19th, it has taken until August 6th to find technicians. One appointment was made with a repair company no longer doing business with Choice Home Warranty. I had to contact CHW to request another technician be found. Once another technician was found, CHW sent an email with the scheduled appointment for a Saturday; I called to confirm with the company as was informed they don't work on Saturday. Thus far, I am not thrilled with the communication and follow through from Choice Home Warranty. I will not be recommending this company to anyone.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 9th, 2021

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evelina osip Miami, FL

The experience was great!!! Technican was friendly and answered all my question and was able to fix the issue the same day.

3 years ago

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D Buchheit San Antonio, TX

I paid the annual rate for two years from choice home warranty, and went with a new company when the contract expired. CHW never had authorization to automatically withdraw from my account, however automatically renewed my account and began withdrawing from my account. When I called and requested the money to be refunded because I had went with another company they stated that they could only refund me one month.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 9th, 2021

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Kenneth Gilbreath Mineola, TX

I called in a claim for dryer and have not had a call for appointment. I checked website and it stated one was set for 2 weeks out. This is unacceptable. I have had this home warranty for years and have never had to wait that long for service. I was informed that the fee went up to $85.00 from $45.00. I called and your employee stated you were not an emergency service company. That answer is not acceptable. I have always suggested to my friends to get Choice Home warranty. I need to re-think that advice.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 9th, 2021

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Mainstream Gmail Minneapolis, MN

reasonable price and services. 4/5 technicians are good. some works delayed. some coverages are limited. i hope homechoice services be better every days and more coverage.

3 years ago

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Bryan Plaster McKinney, TX

Techs come out generally in a day! Choice is good about paying claims to repair systems based on technician expertise/request.

3 years ago

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Amanda Baines KY

The tech that came to the house was awesome. He explained what the problem was & told us exactly what to expect next. Unfortunately, I'm still waiting to hear back from Choice, & my fridge is still not fixed.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 5th, 2021

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Maria Gotch Newtown, CT

Usually within a day or so of filing a claim a service repairman is scheduled. The repairman are always clean and courteous, and complete the respective repairs.

3 years ago

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Larry Crites Olive Branch, MS

We have always had a positive experience with Choice Home Warranty. The technicians sent to help us have all been professional & courteous.

3 years ago

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Marilyn Ransom Houston, TX

been positive except for two times. I really liked the last techniction . so positive. i was shocked I had to pay for most of dishwasher/ im getting $246.00

3 years ago Edited September 14, 2021

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Lauralee Chung

They are so quick in responding & taking care of our issues. Every staff I speak to us always so welcoming, knowledgeable, and helpful

3 years ago Edited September 24, 2024

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Chandra Baker Charleston, SC

We appreciate the quick response (next day service) in scheduling a very knowledgeable technician to repair our A/C and approving a permanent fix.

3 years ago

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Vernon Tindal Fayetteville, NC

I think that choice warranty like all other home warranty companies are a fraud. I think that you guys collect customers annual fees and give very little to nothing in return for those fees. My compressor went out on my air-condition and Choice said that it was to old to replace so I got nothing and now may have to replace my a/c unit. My unit wasn't to old when you started taking my money, it got old when you thought you might have to replace it. As I said earlier home warranties/Choice are a FRAUD!!!!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 4th, 2021

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Gary Tucker Haymarket, VA

Superb. Very smooth solution process. Response in minutes. Solution vendor on site same day within hours . My issue was addressed & resolved.

3 years ago

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Cono Marchionno Dacula, GA

1. Difficult to understand what customer service agents are telling you. 2. I feel as though choice should have paid for the service provided and feel as though since service could fix the problem by only putting a bandage on, and recommended replacement that Choice should replace system as this was on going and in three years only filed claims for the AC. I am still debating October renewal . 3. Would I recommend Choice, not sure.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 4th, 2021

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Sheri Miller Florence, KY

CHW quickly had a tech out to the property to assess the problem. The repairs have been approved and repairs will be completed today.

3 years ago

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Peggy Gault Atlanta, GA

I called about their home warranty and found a better price with them with their discount. The representative was courteous and efficient.

3 years ago

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Carolyn Yose Woodway, TX

Righteous Air Mechanical was quick to pick up the claim and come service the AC unit. It is cooling much better than before and I am please!

3 years ago

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Desiree Higgins Spring, TX

I was able to call in and process request for technician quickly. Received callback same day and technician came out same day for repair

3 years ago

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D. Edwards Lithonia, GA

My previous customer service representative named Kevin was extremely unprofessional, he also hung up the phone on me and never called me back. That was no accident! I was not rude to him in any way for him to do that! All I asked him was to please allow me to speak because he kept talking over me. The last representative name JoAnn solved my issues and was courteous. I requested a phone call from a manger.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 29th, 2021

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Eleus Alipio Ocala, FL

Good costumer service, they responded the request order timely and offered and gave me other choices. Highly recommended to friends and family.

3 years ago

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Edward Weller Sanford, FL

My A/C went out due to a drainage problem and your warranty supposedly doesn’t cover it. I am not happy with this exception. It still made my A/C unit inoperable and should be covered.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 29th, 2021

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Donnie Watson New Orleans, LA

EVERYTIME I HAVE MADE A CLAIM, IT HAS BEEN HONORED. I HAVE TOLD NUMEROUS FAMILY AND FRIENDS ABOUT GETTING HOME CHOICE. KEEP UP THE EXCELLENT JOB.

3 years ago Edited January 10, 2024

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Norma E Scott Corapeake, NC

I just received my copy of the contract and it appears that it covers all my needs and is more economical then the previous Warranty Contract I had with another company.

3 years ago Edited September 14, 2021

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Vernard Dicker Clarksville, TN

Choice have very responsive to my repair needs. The technicians selected has done a good job. Although two previous repairs A/C unit and water heater was denied. This repair was spot on.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Jul. 29th, 2021

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Daniel Salcido Austin, TX

Awesome and very rapid service! The tech that came out was extremely helpful and willing to teach and educate (Roderick). Thank you so very much!

3 years ago

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Ross Roskovich Saint Clairsville, OH

Michelle, was great she explained everything to me so I could understand everything, I hope everything works for our home.

3 years ago

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Sandra Morris Savannah, GA

We have several claims with Choice since signing up for our home warranty. We have had excellent repair service each time & expert repair

3 years ago

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david Meehling Wilmington, NC

this was the worst experience i have ever had dealing with a company was told by first salesman that if i tried to call around for a better deal that when i called back he would make sure i would not get the deal he was offering he would black list me the second salesman sold me additional coverage for my heated saltwater swimming pool and talked about the salt cell and the heat pump and said it would be covered but the contract excudes both items he flat out lied to me to get me to enter into a contract under false pretense i have now had to cancel my renewall

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jul. 29th, 2021

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Orienna Fitzpatrick Killeen, TX

I have been very dissatisfied with the lack of service received from CHW. While I’ve had no problems with the technicians who’ve worked on the home, the case managers I’ve had to deal with with at CHW for one of my recent claims have been extremely unhelpful and one was downright hostile. The lack of professionalism is disgusting and I would never recommend CHW.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 21st, 2021

Choice Home Warranty Reviews