Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Verified Customer

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Karl Harrison Drexel Hill, PA

I needed something fixed and they responded quickly ed quickly and professfess

3 years ago

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Catherine M Coquilla Lawrenceville, GA

the operator is trying to get contractor finish their job to satisfy the claim.

3 years ago

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Lee KIDD Chicago, IL

They found the problem and fixed itwgat else do you want me to say?.

3 years ago

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Rena Jamesburg, NJ

They find a contractor on time and have experience in doing the job well done

3 years ago

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Janet Cirigliano Willis, TX

Initial interactions went very smoothly, but customer service after the issue left much to be desired.

3 years ago

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Jeff Herboldsheimer

Because they have too many loopholes to keep them from paying out. My furnace went out. I have no money to fix it. Triple digit temperatures. Senior citizen!!

3 years ago

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Rebekah Schear Flint, TX

Worst company in the world. I called them to cancel at the end of my contract and then they took $75 out of my bank account. It's not like they are thieves.

3 years ago

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Catherine Kavuma Silver Spring, MD

The work was quick and the technician polite and experienced.

3 years ago

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wayne meche Walker, LA

The problem I had with my AC unit was solved a very same day

3 years ago

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Gloria Simmons Carlsbad, CA

They are able to find service providers in maui when others could not

3 years ago

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Dioneta Taylor Clinton, MD

Great response time, great service , great product for the money

3 years ago

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Bhaskar Tampa, FL

Immediate response for the claim. Quality service companies

3 years ago

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Jackie gallagher Statesville, NC

fast , courteous service. the plumber they sent was top notch

3 years ago

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Lois E Olsen Sherwood, AR

I received Prompt service and the technician was very polite and knowledgeable.

3 years ago

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Jim Thomas Oakland, TN

Quick response to initial call and follow up for the repair. Working fine now.

3 years ago

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Randy Leach Columbia, MO

very responsive and allows homeowners to find own technician when necessary

3 years ago

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Jacquelin Maize Sherwood, AR

They are quick and easy to process my claims and set up a technician.

3 years ago

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Jane Humada Tucson, AZ

They work with great companies. Emails were answered very quickly.

3 years ago

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joseph mccray Bluffton, SC

they do good work and get the job done for sure one way or another

3 years ago

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Liz Yurekci Atlanta, GA

It's hassle free and you get peace of mind when you need a service

3 years ago

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Rebecca Harrison, TN

Choice was so easy to file the claim and the repair was fixed in no time

3 years ago

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jeff neal Chesterfield, VA

good job, came on time and person was very helpful going over everything

3 years ago

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Robin C Greene Panama City, FL

They sent repair till we got to the source of the problem, if possible.

3 years ago

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errol Las Vegas, NV

when my refer and freezer went out they took days before anyone came out to repair it. all foods were spoiled.

3 years ago

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Gloria Cain Yantis, TX

not good customer service,tell you what you want to hear and still dont get it done. 4 weeks unacceptable

3 years ago

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Marian Perrault Saint Augustine, FL

Response regarding a buy out for unrepairable item is 1 month . Ridiculous amount of time to receive credit

3 years ago

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Quentin Jones Voorhees, NJ

They are extremely responsive and the service providers are quick, accountable and honest.

3 years ago

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Laura morrissey Castle Rock, CO

The initial part that Choice sent was wrong. I am now waiting for the correct partit's been over a month and I haven't heard anything.

3 years ago

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MIchael Stecyk Gold Canyon, AZ

They seem to look for reasons not to cover items when we file a claim and the vendors they use tend to be second rate.

3 years ago

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Rochelle Ozier Saint Louis, MO

Their technicians are terrible ,they don't guarantee their performance and if the technician can't repair the item, CHW does not give the product value.

3 years ago

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Elaine Suleski Aledo, TX

Was sent an email that unknown pre-existing conditions are covered, but then received a phone call stating that all unknown pre-existing conditions are not covered

3 years ago

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Lisa Fisherville, KY

Do not pay legitimate claims, never get tech in timely manner, if they get one at all. Poor customer service. Difficult to deal with if you even get a rep.

3 years ago

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Daryl Columbus, OH

I'm getting people that are coming in do choice home warranty work and I am giving the sixty five dollars for coming to do the service for me, but I really get nothing done.

3 years ago

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George Peachtree City, GA

Some couple replaced our hot water heater, they came out and did a very good job.

3 years ago

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James Pataskala, OH

I like the price. I called for an air conditioning repair got no answer for just two instances.

3 years ago

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Amanda Kissimmee, FL

They've answered all my questions. I used the warranty recently with my AC.

3 years ago

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Helga Dayton, OH

I am having a problem getting service or claims that I put it in June and it hasn't been resolved in the month since.

3 years ago

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Aaron Takoma Park, MD

People don't always answer or do things quickly. Our toilet was broken and choice got it fixed.

3 years ago

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Frankie Ortiz

Pool clock was not working, and within a week the technician had fixed it

3 years ago

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Susan Conway

Rang with an issue and they had someone out to fix the fridge the next morning

3 years ago

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Anonymous Coachella, CA

When I had to file a claim Choice Home Warranty replied ASAP.

3 years ago

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Louis Knowlton

Each claim has been attended rapidly by competent technicians.

3 years ago

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Tony Owens

Air conditioner went out... Called on Saturday fixed in three days

3 years ago

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Daniel Wiedrick

Claims review agents missed my scheduled call. Then I can't get back in to reschedule an other call and no one is answering emails or calls!

3 years ago

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JAMES PERFETTO

They appear to be incompetent in handling claims. You can only talk to a customer service person or some claim manager of which neither can make a decision.

3 years ago

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Theresa Ward

They don't handled problems very well. I had an issue with a vendor the problem was not handled correctly. I was overcharge by another vendor never received my refund,

3 years ago

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S Olive Branch, MS

I had a washing machine and I came out and they could not repair it they said they couldn't get parts for it but I went online and found the part to fix it.

3 years ago

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Sara Missouri City, TX

Denied nearly every covered service for my broken appliances, air condition and covered roof damage. I have told everyone I know to never, NEVER use choice warranty.

3 years ago

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Maria Penson Union, NJ

They were nit able to help me with my issue. The technician came and never came back and I had to follow up multiple times before I got to speak to a real person.

3 years ago

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Ariel Garrity Springfield, VA

Cannot get ahold of case manager. Won't fulfill contractual coverages that have been approved. Give us the run around so you do t have to pay for a tiny drywall fix

3 years ago

Choice Home Warranty Reviews