Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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betty freeze

My detailed experiences with Choice Home' service to me are following.

1 year ago

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Recardo Bryant

Choice has been charging me double monthly. I called about this issue last week & was told it would be taken care of in a few days.

1 year ago

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Robert

It was very fast and the techs were very friendly and polite

1 year ago

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Marlene

Electrical tech did not show up or call. I had to call them, they said they passed my exit and said they will come this morning but still haven't heard from them.

1 year ago

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Rod Shier

I submitted a claim for same problem June 2023, it is April 2024, which CHW is informing me that the work is complete, however, it still not fixed.

1 year ago

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Paul

Inevitably CHW finds a way to deny the claim. I would say I have in 5 years had about a 50% success rate.

1 year ago

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Ezra

So far I like it all, but I have heard some things that are concerning to me

1 year ago

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Gene

Jessica was great. She handled my issue in a very professional way. Thanks

1 year ago

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Jane Wiley

Service technicians that responded to my calls were professional and polite.

1 year ago

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DeRosa II

Again...texh came did DW... he ordered parts...4.8 was appointment.. he didn't show and CHOICE HOME WARRANTY... SUCKS... THEY DO NOTHING AND OFFER SUBPAR SERVICE!

1 year ago

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janice buono

The contractor was very nice and explained every thing to me.

1 year ago

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Kimberly Navarro

I got the appointment real quickly. Within the week my refrigerator was fixed.

1 year ago

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Jennifer Mannion

I love it. Claims are answered fast. Customer service is great.

1 year ago

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Brenda Corell

Fairly new customer - so far we're satisfied with the plan and most of the service companies.

1 year ago

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Nora Azenon

I am satisfied with the outcome of work when a claim is submitted

1 year ago

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Debra

Have been very happy with each time I have used Choice for appliance repair.

1 year ago

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Esmina Roberts

Excellent service. So far the best home warranty company we ever had!!

1 year ago

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Leonora

They recommend a top rated service company who provided an efficient serviceman

1 year ago

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Allan

Plumber no booties and refused to remove shoes. Replaced next plumber did not resolve problem and choice said still Must use service.

1 year ago

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Brian

Picks and chooses what they want to cover. When something bigger actually happens they’re out. I’m having to hire an attorney to look into a simple matter.

1 year ago

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Taurus

Great Service , low cost, fixed right the first time every time

1 year ago

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Jane Isabelle

The part had to be ordered for my fridge…still waiting to hear back from the company.

1 year ago

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Bee Karnes

Company did not follow thru with last claim even after repairman at my home... customer service no help. No call back or follow up. I have repeatedly called no success..

1 year ago

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Margaret Latham

My problem with my a/c was handled quickly and in a very professional manner.

1 year ago

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Kingston Thomas

Excellent company, love the way they have the customer concerns priority.

1 year ago

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Noel

Great customer service! Friendly representatives and contractor.

1 year ago

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Emma

My heater went out. They responded and answered all my questions in one call.

1 year ago

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Justin

Just recently, we had a hot water heater go out. They handled it the next day.

1 year ago

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Douglas

It took 5 days to find an HVAC place to come check my system out (over a weekend). Overall I was without heat in March for 13 days.

1 year ago

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Michael Halbmaier

I only used it once so far and they were fast and efficient.

1 year ago

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Bridgette Irvine, CA

Slow service call Takes too long for a service call Instead of calling asking what is a good day for you. You take off work then they don't show up

1 year ago

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Cheryl Blockus

Techs seemed to know what they were doing. Dryer is much better.

1 year ago Edited June 7, 2024

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Darlene Crank Bossier City, LA

They responded quickly to my calls. And took care of my iddues

1 year ago

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Charles Raleigh, NC

Took to long to fix my problem, ordered the wrong part and I had to be the go between the plumber and choice so I am not happy with there service

1 year ago

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Sebastian

WE NEED THIS TYPE OF SERVICE. WE MEET SOME GOOD REPAIR PEOPLE AT TIMES. THANK YOU

1 year ago

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Gay Springfield, VA

Happy with diagnosis and repair but had to wait too long for the service appointment.

1 year ago

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Jesse

Very responsive to questions I had Just need a outside foundation plan maybe

1 year ago

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Suri

Dedicated customer service. Always make sure the issue is resolved

1 year ago

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Jon Corral Los Angeles, CA

Damarcus was super efficient, kind and professional. Job quality was excellent.

1 year ago

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Adrian Enrique Chairez Arlington, TX

I love this company , they provide great services and very profesional workers

1 year ago

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Fatima FL

Responsive and if they can't fix they replace. Very good experience!

1 year ago

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Warren Wood Leesburg, VA

Professional and accurate diagnosis with corresponding repair.

1 year ago

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Robert

I've used it several times. I used it on air, a refrigerator, a microwave, and a pool.

1 year ago

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Allan

My air conditioning technician said the unit was completely non functional, and you would still not cover the replacement.

1 year ago

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Jose

We had a problem with our A/C unit and it was a quick process.

1 year ago

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Stacy

Garbage disposal went out, and they came out and replaced it same day.

1 year ago

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Tracie Akron, OH

this Winter & my furnace broke they were here to help the next day REMARKABLE

1 year ago

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Tara / Slade Johnson Madison, WI

They are deceitful, they will repair an item 3 times and then when it needs to be replaced they will deny your claim stating your contract doesn't cover that item.

1 year ago

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Louise Richlands, NC

I liked being informed as each step of the repair was set up.

1 year ago

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Felix Nappoly Garden Grove, CA

Excellent service replaced my washing machine when it wouldn’t work

1 year ago

Choice Home Warranty Reviews