Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

KATHERINE MELTON Livonia, MI

They were easy to contact and set up a date immediately for my service issue

3 years ago

check_circle

Verified Customer

star star star star star

Lewis Fulkerson Perry, OK

Very good company with good benefits, and plenty of people to do the work.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

BK KOCH Tucson, AZ

ALWAYS A PROBLEM AND ALWAYS NEED TO TALK WITH CLAIMS MGR REVIEW OF CLAIMS OF WHOM CAN NOT BE CONTACTED DIRECTLY.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

check_circle

Verified Customer

star star star star star

Preacher Tilton, NH

cost, time to send someone to repair, overall "doing what they claim"

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Theresa Geraci Palm Bay, FL

Claim denied even though 2 different companies contracted by them told them the same the same thing, NORMAL WEAR and TEAR.

3 years ago Edited March 19, 2024

check_circle

Verified Customer

star star star star star

Lenny Velotta Willoughby, OH

never had a issue submitting a claim, or getting the repair taken care of.

3 years ago

check_circle

Verified Customer

star star star star star

Channa Las Vegas, NV

They had people right out to make repairs. Very easy to work with.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Bridgette Turner Richmond, VA

They refused to honor a claim. They said it was not through failure but I insist the failure caused a power surge

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 5th, 2022

check_circle

Verified Customer

star star star star star

Jimmy Guidry Tomball, TX

Very easy process to file a claim and get a professional to make the repairs.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

peggy hatfield Lake Havasu City, AZ

I have been waiting 3 weeks to get my refrigerator fixed and the still have not approved it to be fixed. The repair people are waiting on them..

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records indicate your claim has been approved to complete the repair. Please contact your technician to schedule your repair appointment at the earliest available time. Thank you for being a valued customer of Choice Home Warranty.

May. 5th, 2022

check_circle

Verified Customer

star star star star star

Art Hughes Jacksonville, FL

I have had two cases and the contractors responded within a day

3 years ago

check_circle

Verified Customer

star star star star star

Terry D Norman Fredericksburg, VA

The Service was great and personnel was extremally professional.

3 years ago

check_circle

Verified Customer

star star star star star

Joy Daidola Ormond Beach, FL

They were fast and sent quality people to repair my dryer and bathroom fan...

3 years ago

check_circle

Verified Customer

star star star star star

Haywood Las Vegas, NV

They were very quick explaining everything and professional

3 years ago

check_circle

Verified Customer

star star star star star

MARY PICCIN Fort Lauderdale, FL

always come as soon as possible - very open about what is being done

3 years ago

check_circle

Verified Customer

star star star star star

Larry Dean Lovelett Las Vegas, NV

Fast reliable service friendly and prompt. Very informative

3 years ago

check_circle

Verified Customer

star star star star star

Patricia Isom Snellville, GA

They are very dependable. The techs are knowledgeable and pleasent.

3 years ago

check_circle

Verified Customer

star star star star star

Roger Mayes Spring, TX

Response was immediate and usually scheduled for service the next day.

3 years ago

check_circle

Verified Customer

star star star star star

Timothy Hartwig Oak Grove, MO

Great customer service and my issue was resolved in a timely manner.

3 years ago

check_circle

Verified Customer

star star star star star

Maria Martin Henderson, NV

Fast service, great customer service and I love the coverage

3 years ago

check_circle

Verified Customer

star star star star star

Lydia Narro Albuquerque, NM

Provide great contractors, respond quickly to my requests and needs.

3 years ago

check_circle

Verified Customer

star star star star star

Sharon R Ellis Belton, TX

They have always promptly taken care of any problem I had with my home.

3 years ago

check_circle

Verified Customer

star star star star star

LINDA HIGGINS Marietta, GA

It was very easy to work with Choice Home Warranty. No hassle

3 years ago

check_circle

Verified Customer

star star star star star

Marie White Saint Louis, MO

They are prompt in scheduling and keeping their appointments.

3 years ago

check_circle

Verified Customer

star star star star star

Nichole Jones Midland, TX

Sheri L is quick to help and service techs have always been excellent

3 years ago

check_circle

Verified Customer

star star star star star

Melissa Spartanburg, SC

Professional Honest knowledgeable. I had a great experience with them.

3 years ago

check_circle

Verified Customer

star star star star star

Ralph Caughman Nampa, ID

They were very fast getting somebody to come fix the problem.

3 years ago

check_circle

Verified Customer

star star star star star

JOHN GAZMER Fairfield, OH

Choice Home Warranty team are very friendly to solve our problems.

3 years ago

check_circle

Verified Customer

star star star star star_border

Loretta L Christensen Hill City, SD

Easy to work with but still extra costs after the annual fee when I need a repair.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matthew Bryan Parker Garland, TX

Most claims are not accepted for some stupid condition in the long contract. Also wont give market value for a replacement appliance, not even close.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

check_circle

Verified Customer

star star star star star

Anonymous Edmond, OK

Recently used to get the dryer repaired. They are a good honest company.

3 years ago

check_circle

Verified Customer

star star star star star

Michael G Rock Keystone Heights, FL

great response, professional service, great choice for home warranty protection

3 years ago

check_circle

Verified Customer

star star star star star

Jackie Napier Independence, KY

I have never turned in a claim that was not taken care of in a timely manner.

3 years ago

check_circle

Verified Customer

star star star star star

Ronnie Gilbreath Oakland, TN

Because CHW is prompt,I called in today and have an appointment tomorrow.

3 years ago

check_circle

Verified Customer

star star star star star

Josephine Nurrito Raleigh, NC

Fair price, reputable companies send compitant technicians. No aggravation!

3 years ago

check_circle

Verified Customer

star star star star star

Barry Wachal Denton, TX

They process claims quickly and contract with great service people

3 years ago

check_circle

Verified Customer

star star star star star

Yoon D Chang Suwanee, GA

Speedy service was done. I am very happy with that prompt repair.

3 years ago

check_circle

Verified Customer

star star star star star

ADEM ERTUNA Houston, TX

When I rquested the service it was really easy and fast ...Thank you!

3 years ago

check_circle

Verified Customer

star star star star star

SHAVONE Rose ARTIST Willingboro, NJ

They was quick and precise.they cleaned up and showed me the work

3 years ago

check_circle

Verified Customer

star star star star star

ANNA THOMAS Desoto, TX

I was very pleased with service and courtesy with your company.

3 years ago

check_circle

Verified Customer

star star star star star

Helene Papavasiliou Williamsburg, VA

Tech arrived quickly and repaired quickly, also was very nice.

3 years ago

check_circle

Verified Customer

star star star star star

Jeremy Thomas Prattville, AL

They are awesome and takes care of their customers in a timely manner

3 years ago

check_circle

Verified Customer

star star star star star

Tony Russo Youngstown, OH

Easy to communicate with them.Speedy response about service call

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Frank A Pugliese Opp, AL

I have been waiting 3 mo. for someone to repair my stove, but nothing is being done, that's why the low rating.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

check_circle

Verified Customer

star star star star star_border

Victoria Locke Ellenton, FL

Choice Warranty has a great customer service but the that Choice deals with could be better.

3 years ago

check_circle

Verified Customer

star star star star star_border

Marta Schmitz Chandler, AZ

I've used them twice and it was easy to schedule an appt. The techs were professional.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

david burney O'fallon, MO

Does not honor their promise to fix or replace. Not been able to fix at three attempts. Still waiting for the replacement.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

check_circle

Verified Customer

star star star star_border star_border

Yvette Phoenix, AZ

I needed to use my warranty for plumbing and they wouldn't cover everything so I'm a little disappointed.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 4th, 2022

check_circle

Verified Customer

star star star star star

Rashonda Columbia, SC

It's a pretty good company. They are able to get to me in a timely manner.

3 years ago

check_circle

Verified Customer

star star star star star

Teresa Orlando, FL

It is cheap. They were able to get the parts and fix the microwave.

3 years ago

Choice Home Warranty Reviews