Choice Home Warranty: Read 46,202 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Tim Scottsdale, AZ

repairman states that Choice doesn't replace appliances at retail price, but only a small portion of that cost

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Robert Hart Pottsboro, TX

Super fast for claims. . Easy to reach..have knowledgeable contractors...

3 years ago

check_circle

Verified Customer

star star star star star

Patti ruiz Phoenix, AZ

They followed trough with what they advertised abt their warranty!

3 years ago

check_circle

Verified Customer

star star star star star

Joyce Sparks Fort Worth, TX

always on time when putting in an orders. Great value for your money

3 years ago

check_circle

Verified Customer

star star star star star

Nick Padilla Clinton, MD

Technician responded immediately and came to the home within 24hrs.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Phillip Lane Longview, TX

You tried to under pay $600 + to replace my oven. After protest you under paid ,$300+. Not what your guarantee claims.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Phyllis Bustle Alexandria, LA

You chose someone I never heard of. He hasn't called, you didn't call to say he wasn't coming, so I have waited. He didn't show up, and I'm somewhat miffed!!!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 27th, 2022

check_circle

Verified Customer

star star star star star

Derrick Phoenix, AZ

They responded immediately and the company they sent out was very informative.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Douglas Mary Greencastle, PA

I used to warranty and found out that there was a cap of sixteen hundred dollars so I will probably drop Choice.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Mary Mount Juliet, TN

I am happy with the price. I set up an appointment and they came and fixed what I needed done.

3 years ago

check_circle

Verified Customer

star star star star star

Laila Houston, TX

They came out and fixed the problem right away when I needed them.

3 years ago

check_circle

Verified Customer

star star star star star

Debra Brodie Savannah, GA

The company that came out to fix my dryer was fantasti was fantastic

3 years ago

check_circle

Verified Customer

star star star star star

Beverly Hyde Chatsworth, GA

They are fast and efficient. My stove got repaired with one visit to my home.

3 years ago

check_circle

Verified Customer

star star star star star

Peggy Smiley Jacksonville, AR

They were really fast getting to my house when I called that my air went out

3 years ago

check_circle

Verified Customer

star star star star star

patricia crossan Dover, DE

A repairperson was sent quickly and did the work efficiently.

3 years ago

check_circle

Verified Customer

star star star star star

Quentella Hayes Los Angeles, CA

Because when I called they call right back and set up service repair

3 years ago

check_circle

Verified Customer

star star star star star

June Long Lubbock, TX

excellent customer service and technicians who come for repairs

3 years ago

check_circle

Verified Customer

star star star star star

Jerry Weaver Katy, TX

Excellent service every time I have used Choice Home Warranty

3 years ago

check_circle

Verified Customer

star star star star star

Shirley Roop Henderson, NV

Fast and efficient. Giid value fir the money. Always helpful.

3 years ago

check_circle

Verified Customer

star star star star star_border

no name Queens, NY

Two claims, one for pool control issues not covered. One for A/C issue covers with deductable

3 years ago

check_circle

Verified Customer

star star star star star_border

Sandy Mullinax Somerset, KY

Very responsive when I have issues, and have always been able to help me get the issue resolved.

3 years ago

check_circle

Verified Customer

star star star star star_border

Tim Armentor Broussard, LA

They have been responsive to our requests. In most cases, the repair personnel do a good job

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Christy Ratliff Ruston, LA

Because the tech you sent out did not follow-up and fix my air conditioner. My house is over 80 degrees now for almost a week!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Vera Hollins Baker, LA

They decide your coverage based on replacement or repair. I have full coverage and have been told three times that my claim was not covered

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

check_circle

Verified Customer

star star star star star

Gloria Alvarez El Paso, TX

Excellent job n fast to respond . Good job done. On time. Very polite.

3 years ago

check_circle

Verified Customer

star star star star star

Gail Johnston Magna, UT

Very happy with quick response and professional service representatives.

3 years ago

check_circle

Verified Customer

star star star star star

carol sorensen

Good customer service, quick response time and friendly reps

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Fareda Lytle Saint Louis, MO

Quick responses to repair request, reputable vendors for the most part.

3 years ago

check_circle

Verified Customer

star star star star star

Maureen Port Saint Lucie, FL

My garage was broken within twelve hours from calling it was repair

3 years ago

check_circle

Verified Customer

star star star star star

Tom Lyle Jonesboro, GA

If you have a problem they have some one on your problem fast

3 years ago

check_circle

Verified Customer

star star star star star

Yolanda Wheeler Lancaster, TX

Trustworthy, great service contractor are very knowledgeable

3 years ago

check_circle

Verified Customer

star star star star star

Mary Davis Oklahoma City, OK

very pleased they got out next day & were able to resolve the problem

3 years ago

check_circle

Verified Customer

star star star star star

Edward L White

Easy to understand, customer service representatives speak English, and down to Earth.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Bobby Aflleje Orange Park, FL

The company came completed the work very efficiently and quickly.

3 years ago

check_circle

Verified Customer

star star star star star

Carole Kaufman Chandler, AZ

Quick response. Only one visit needed. Excellent fast respnse

3 years ago

check_circle

Verified Customer

star star star star star_border

Tanya Jimenez North Port, FL

They are prompt and the technicians that arrive take time to explain and answer your questions

3 years ago

check_circle

Verified Customer

star star star star star

Kathryn Rollen Kansas City, KS

Great Customer Service and overall communication and service!

3 years ago

check_circle

Verified Customer

star star star star star

Charlesta Brown Columbia, SC

Just getting the help when I really needed it in a timely manner.

3 years ago

check_circle

Verified Customer

star star star star star

Kim Jones Southaven, MS

3 years ago

check_circle

Verified Customer

star star star star star

KATHERINE MELTON Livonia, MI

They were easy to contact and set up a date immediately for my service issue

3 years ago

check_circle

Verified Customer

star star star star star

Lewis Fulkerson Perry, OK

Very good company with good benefits, and plenty of people to do the work.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

BK KOCH Tucson, AZ

ALWAYS A PROBLEM AND ALWAYS NEED TO TALK WITH CLAIMS MGR REVIEW OF CLAIMS OF WHOM CAN NOT BE CONTACTED DIRECTLY.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

check_circle

Verified Customer

star star star star star

Preacher Tilton, NH

cost, time to send someone to repair, overall "doing what they claim"

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Theresa Geraci Palm Bay, FL

Claim denied even though 2 different companies contracted by them told them the same the same thing, NORMAL WEAR and TEAR.

3 years ago Edited March 19, 2024

check_circle

Verified Customer

star star star star star

Lenny Velotta Willoughby, OH

never had a issue submitting a claim, or getting the repair taken care of.

3 years ago

check_circle

Verified Customer

star star star star star

Channa Las Vegas, NV

They had people right out to make repairs. Very easy to work with.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Bridgette Turner Richmond, VA

They refused to honor a claim. They said it was not through failure but I insist the failure caused a power surge

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 5th, 2022

check_circle

Verified Customer

star star star star star

Jimmy Guidry Tomball, TX

Very easy process to file a claim and get a professional to make the repairs.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

peggy hatfield Lake Havasu City, AZ

I have been waiting 3 weeks to get my refrigerator fixed and the still have not approved it to be fixed. The repair people are waiting on them..

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records indicate your claim has been approved to complete the repair. Please contact your technician to schedule your repair appointment at the earliest available time. Thank you for being a valued customer of Choice Home Warranty.

May. 5th, 2022

check_circle

Verified Customer

star star star star star

Art Hughes Jacksonville, FL

I have had two cases and the contractors responded within a day

3 years ago

Choice Home Warranty Reviews