Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Bobby Trinidad Las Vegas, NV

Quick response to my claims. The problem is can't talk to anyone when calling the office by phone.

2 years ago

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Patrick Dolan St Louis, MO

Quick and friendly service to get my furnace back up and running!

2 years ago

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Kathy Dillon

Quick response with options to to select on type of service you can accept.

2 years ago

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David Washington, DC

Great tech. Very professional. Explained the problem completely.

2 years ago

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Patricia Grenellle Florence, AZ

They were efficient, quickly responded and were professional.

2 years ago

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Randolph Mt. Pleasant, SC

Very efficient service provided; wasted no time in conversation. Amazing!

2 years ago

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Ronald Las Vegas, NV

Friendly customer service and it's very easy to reach someone

2 years ago

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Charlene Francis Lewisville, TX

It took several days for you to find a plumber to come fix the problem with my kitchen drainage.

2 years ago

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Janet OR

I have two warranty requests in right now, one since 6/2023. Still not resolved. I would not recommend choice. And my premiums have gone up by about $40 a month.

2 years ago

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Crystal

One time I had to use my warranty to get an A/C guy because my compressor went out. They could not find anybody and they waited two days later to tell me they couldn't find anyone and so I had to find someone. They still charged $75 but they just deducted it from my bill. Well, they deducted the $75, but my bill ended up being like $400 and something. They were hard to contact and it wasn't like they were mean. They were just repeating everything I would say. So it wasn't helpful.

2 years ago Edited December 7, 2023

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Anthony Bloomingdale, IL

Our Plumbing issue was handled. promptly and professionally

2 years ago

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Stacy

Waiting to hear back from service company have not gotten a text or call on a follow up call to complete the service.

2 years ago Edited December 2, 2025

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Carlette Jones Hinesville, GA

Customer service and the company that came to do the repair were great.

2 years ago

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Dr Knoxville, TN

Very professional. Fixed the problem. I trusted him to do the correct repair.

2 years ago

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Jack Salem, IL

I have a claim in for two or three weeks have not been contacted, my lash claim took me 2 to 3 months to get somebody to come out to look at it

2 years ago

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William Miami, FL

The Mechanic was real friendly and polite and also did a great job

2 years ago

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Cindy Ferguson

Quality of service and how professional the service technicians are

2 years ago Edited August 6, 2024

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Gloria Martin Fort Worth, TX

I liked that I didn't have to pay full price to replace the items.

2 years ago

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Thomas Littleton, CO

Several services were not completed after I paid the deductible. I reached out to Choice with no resolution. Would I recommend Choice to my family and friends, NEVER!

2 years ago

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David Staves Parker, CO

Finally great service, would of been better if Choice would have followed up with their contractor

2 years ago

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Paul

Great customer service and the Repair folks are top notch. I highly recommend.

2 years ago

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Saundra Victorville, CA

Peace of mind! Saved money. Good quality work done for me.

2 years ago

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Theresa Sedminik

Ease of filing claim, quick response time and follow up communications

2 years ago

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Gary Bucher Chillicothe, OH

Professional, trustworthy technicians, filing a claim is easy

2 years ago

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Ramana Frisco, TX

They did a great job and resolved issues with the refrigerator and microwave.

2 years ago

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Bruce

I do not like that choice doesn’t want to pay for my 70 gallon water heater. In addition I have not heard from anyone about replacing my built in microwave

2 years ago Edited January 17, 2026

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Larry Watkins

Good service over the last 5 years, with only one claim denied.

2 years ago Edited November 12, 2024

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Brian Jasper, GA

Quick response, good customer service, Service provider choice limited for area.

2 years ago

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Sue Bennett Phoenix, AZ

I appreciated the prompt response. A technician was here within 24 hours.

2 years ago

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Jon

I do recommend CHW they ysually respond quickly and the techs perform their repairs proficiently.

2 years ago

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Rachel

issue was taken care of. customer service was responsive and helpful

2 years ago

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Kurt Metzner

I am completely satisfied with the service, coverage and cost.

2 years ago

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Judyrussle Punta Gorda, FL

Great service and efficient repair. Excellent repair personnell

2 years ago

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Bill

A refrigerator died and they sent a guy out and they replaced it.

2 years ago

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Suzanne

Outstanding service. The air conditioner went out and they replaced the motor.

2 years ago

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Tom

It's excellent and a good dollar value. Timely, effective, efficient.

2 years ago

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Carlos

Everything went great. They made sure that I got my washing machine fixed.

2 years ago

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Harry Dowdy Madison, MS

takes way too long for someone to accept the job i suspect this is related to lower fees they pay the contractor

2 years ago

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Lavanch Southaven, MS

FAST SERRVICE EVERTHING WENT WELL WE ARE SATISFIED WITH CHOICE

2 years ago

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Alicia Dallas, TX

I thought we did not have to pay for anything just the $75 but when a new part was needed we would have to pay for, not good!

2 years ago

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Ivonne Burquez Tucson, AZ

The Company they send was fast to answer , they took care of it .

2 years ago

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Leomie

Professionalism and knowledge about the repair or replacement

2 years ago

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Robert Baltimore, MD

Warranty is priced way too high! I would say $1300 for 3 years is too much. I would like to see half that much .

2 years ago

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Beth GA

Fast and professional service. Was very pleased with every aspect.

2 years ago

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Richard

Good price and easy to work with I have had no problems working with Choice.

2 years ago Edited November 8, 2025

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Donald Jacksonville, FL

Incredible reliable services. Customer services are courteous people

2 years ago

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Michelle Blackman Virginia Beach, VA

Great response to request and the company assistance was excellent

2 years ago Edited December 11, 2023

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Greg

The refrigerator freezer door was fixed and working just fine great job!

2 years ago

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Paul

Usually our communications when we filed a claim have been fairly instantaneous and accurate.

2 years ago

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Valeria Lawrence Baltimore, MD

Quick to deny services. The appeal process is organized n quick however, their case managers are not knowledgeable enough to understand your issue.

2 years ago

Choice Home Warranty Reviews