Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Aaron Pittsburgh, PA

Robert was very helpful knowledgeable and allowed me all discounts and spent time getting me the best deal I expect the claims personnel will done the same so far I am impressed I had a poor experience with cinch

3 years ago

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Noa Ranoa Vista, CA

1- easy signup. 2- others that I speak with said go with these guys. 3- everything i wanted covered, IS COVERED! There are multiple plans, i went basic with CHOICE. I'm covered. 5 stars!

3 years ago

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Maria Cahill Anderson, SC

It's been a year since we used Choice Home Warranty for our appliances repair service. I must say that their system or customer help desk needs improvement with customer satisfaction. So far I am not happy because the first call was made for the dishwasher repair. The technician, Sears Appliances fixed the issue but caused the garbage disposal to produce noise when the DW was hooked up to it. Followed up with them but the technician said he could not remember what he did. Second call, was for a need for a plumber due to water leak spots I have seen on my dining room ceiling. Schedule was set but the plumber didn't show up. Followed up with customer service and assured me it won't happen again and will touch base with me once a schedule is set with a new plumber. That was two weeks ago and I haven't heard from them. I got too busy and totally forgot about it , too. I guess, we'll have to start looking for another company.

3 years ago

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Warren Grover Seattle, WA

We had them for several years, they were not easy to work with--hard to contact and they were not accessible when needed. We did use their services several times and happy we had them for that--but I would not recommend them; the value for what you get is not there.

3 years ago

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Donald Rodgers GA

Bad service. They sent a technician out to unstop a toilet and the guy said I needed to give him 99 dollars and I did and the company said that to unstop the toilet was not covered and in another occasion they sent someone out to fix the ice maker on my fridge and the guy came out and ordered a part and never showed back up to install it. After the contract was up I canceled the service and they call or email once a month to get us to renew but we don’t respond

3 years ago

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Jeff Rayno Savannah, GA

I had two items go bad, and they were very responsive to get a tech to my home to assess the situation and recommend a course of action. In both cases, my problems were solved.

3 years ago

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Larry Harrison Macomb, MI

Choice Home Warranty offers many packages and I recommend them to everyone. They are very knowledgeable and can help you choose the appropriate plan for your needs. I have always had a good experience interacting with staff.

4 years ago

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Audrey Macfarlane Dallas, TX

I looked up best home warranty services and choice showed up, and I haven't looked back since getting them at all. My home is protected, I love their customer service, and the rates are great. Very impressed.

4 years ago

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Connie Plaisance Mobile, AL

The phone experience was great. Tony was very knowledgeable, and very pleasant.I just signed up today, therefore I can not give my opinion of the services yet.It sounds like a really great deal,and the price is in my budget.

4 years ago

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A 1 Mesquite, TX

Not enough phone coverage to reach anyone by phone since the pandemic started in 2020. Everything is website driven. Each order I put in was confirmed for a different day and time with the contractor than what Choice Home Warranty told me. This happened each time I filed a claim. Also, all contractors had a long waiting period before they could come out. I had no choice but to cancel. I wonder if George F is really a customer at all or is he on the commercials just for sales purposes.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Lottie Thomas

I contacted Choice Home Warranty because of a leak in my ceiling. The service representative was very helpful in scheduling an air conditioning company to come out. The appointment was scheduled for the upcoming Saturday, but they did not show up, nor did they answer the phone, or call me. Choice was unable to contact them as well. We had to wait until Monday to make contact with the air conditioning company who stated that they were never scheduled to service me the previous Saturday. They were finally scheduled and came out and repaired the problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Ramona Harris Mineola, TX

They get some one out fast but it's an $85.00 service call fee the first time they come for a problem then they fix it or it's replaced. My dryer quit working and it was to old to get parts for it so they replaced it with a new one. They gave me $400.00 to replace it. I recommend them because they have always treated me right.

4 years ago Edited January 10, 2024

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Sirdriz77 Fairfield, CT

I obtained a quote from Choice Home Warranty when my previous plan was set to expire but it was more expensive than renewing my existing coverage. The basic plan didn’t include the washer/dryer and that was important to me so I decided to stick with my original company.

4 years ago

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K Dawson Decatur, GA

Efficient! Online access was great and worked smoothly. Repair service personnel did a great job. Claim went in on a Saturday afternoon and someone was at my home on Monday. Thanks!

4 years ago

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Amrit Nandrey Brentwood, TN

I bought twice from CHW. Both times they were able to customize the quote for my needs and are very competitive. I have filed claims on both policies and received great service from CHW. Only dislike being that they were not vetting their partners initially and one of them was not skilled at his job. But, CHW made it right by sending another one.

4 years ago Edited January 10, 2024

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Kathy Hawkins Checotah, OK

Being a new customer I don't feel like I have a lot to share. However, I called Danny back twice with questions and he was very helpful. I really appreciate his patience with me.

4 years ago

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Matthew Kirn Fairfax, VA

I just purchased the warranty so can't really talk to the service yet to be provided, but I did appreciate the assistance of your sales representative Mike L. Not too pushy, and very helpful. So far so good!

4 years ago

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Joseph Greer Albuquerque, NM

So far my experience has been mostly negative. We have submitted 3 claims so far, 2 of which were simple leaks, one a shower and the other a toilet. The shower repair too two weeks from date of initial claim to completion. The toilet repair is now in the third week and still has not been completed, not because of difficulty but due to Choice Home Warranty dragging their feet about needing more information from the technician. Diagnosis with pictures were submitted by technician within 2 days of of technician's visit. The toilet problem is not rocket science. The third claim was a refrigerator problem. CHW was not able to get a technician to respond so authorization was given us to find our own, which we did. Job was completed in ten days due to having to order the needed part. However, we have not been provided the procedure to send in the repair invoice so we can be reimbursed. I will reserved final judgement on this process. So far I rate CHW fair to poor.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 16th, 2021

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Annette

Great service--professional, experienced and friendly. Worth it!!!

5 months ago

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Verified Customer

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Sharon

The process of scheduling my repair was quick and easy.

8 months ago

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George Matranga

Service people all professional and fixed oroblem

8 months ago

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Richard

Service person was very professional and knowledgeable.

8 months ago

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Judy

Great customer service and so easy to deal with.

8 months ago

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Jayne

Great and fast service. Had avrespinsr the same day.

8 months ago

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Verified Customer

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Kenneth

I liked timeliness, professional tech, fixed right away

8 months ago

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Carmen

Technician identified and solved the problem quickly.

8 months ago

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Michael Charters

Everything so far is great! Never had a problem

8 months ago

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Ariel Haberman

Good service. They do just what they promised.

8 months ago

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Kathie

I reported my washer weeks ago. The part has been in but they aren’t scheduled me until next month. Over 2 weeks without laundry is awful.

9 months ago

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Verified Customer

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Tina

Repairman never showed up or called for Dishwasher. Put in a claim on Monday for air conditioner, and have yet to here any responce.

9 months ago

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Verified Customer

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Kenneth

Excellent service. I was totally satisfied!!!!

9 months ago

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John

Helpful, quick and very responsive to needs

9 months ago

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Marie

I am not happy with the customer service department. I was never given the proper information.

9 months ago

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RM

Job well done. Tech was very professional. Thanks

9 months ago

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Lynn

I have always received excellant service.!!!

9 months ago

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Donovan

Save money peace of mind,good customer service

9 months ago

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Joan

Was very satisfied and pleased with service provided

9 months ago

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Suzanne

Thus far they responded promptly to my repairs requests.

9 months ago

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Corby

The contractors they hire are less than desirable. You pay your monthly payment to CHOICE on time, but the service is less than desirable.

9 months ago

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Verified Customer

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Sergio and Mary Galvan

So far Choice Home Warranty has come through

9 months ago

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Verified Customer

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Jim Massaro

Great service work done in a timely fashion

9 months ago

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Michelle Lewis

The response time it took to fix the problem.

9 months ago

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Mark Carpenter

Great to know things are covered that might break down.

9 months ago

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Michelle Jones

The tech was professional and he did a great job

9 months ago

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Andreas Clark

It was quicker than I was originally told and repaired fast

9 months ago

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Pamela Tomasso

Service came out to fix washer, ordered parts n never came back. Called to report left 3 messages to refund service charge n no call back

9 months ago

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Verified Customer

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Caren Joy

Took care of my washer problem very quickly no stree.

9 months ago

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Karen And Craig Carkhum

Good service and technician was very nice and professional.

9 months ago

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Verified Customer

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John

9 months ago

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Donald

Quick, polite, friendly and personable!!!

9 months ago

Choice Home Warranty Reviews