Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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missmiller23 Hyattsville, MD

Response time is quick. They don’t give me any problems. I like their service, better than other home warranty companies I’ve had in the past.

3 years ago Edited May 24, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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COLEEN FLOBERG Eudora, KS

We had a heat pump issue, clearly covered per contract. The technician hired by CHW stated they do not know how to work on heat pumps, but knew the unit needed to be replaced. CHW denied, then it worked, then it went out again& CHW told us to hire our own technician, we did so, they gave reasons why it needed to be replaced. Denied, told us to get another opinion (at our expense, of course), we did, denied. We asked for a review, denied BY THE SAME PERSIN WHO DENIED THE CLAIM IN THE FIRST PLACE! Poor customer service, rudeness, lack of integrity & honesty.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 25th, 2021

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Ivette Rivera ,

Claim to repair heating system was declined due to corrosion. I was in presence when technician was taking pictures and assessing the problem. There is no corrosion in my system. I called the technician and asked him if he had seen any rust or corrosion and he said he did not see any corrosion. I’m wondering if Choice is trying to not cover a claim...

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 24th, 2021

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SJP St Louis, MO

If I could have rated Choice with negative 5 stars I would have. Had simple plumbing issue. Instead of snaking (which a plumber I hired on my own did and it rectified the problem), the agent they sent only offered ripping out a wall to access a pipe. Was in my home for about 5 minutes, did zero work but I had to pay the $65 service fee. Choice would not refund or offer any other option. They are definitely not customer centric. Save your money and frustration. Go elsewhere!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Feb. 24th, 2021

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Arllene Gastonia, NC

They do a excellent job in taking care of your claims and send out very professional and polite people to take care of whatever needs fixed bikes

3 years ago

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Yahya Jordan23 Wesley Chapel, FL

Bunch of Liars, sent a tech who didn't do anything , just looked for 20 min and when I came out he was like " What is going on " LOL, what you mean what's going on , you should know what's going on , not met telling you . Then the same company setup another dispatch because they admitted that it was a mistake and need to check . Finally the company they sent confirmed it's not Rust issue, they still sent me an email saying that they don't cover due to Rust issue. unbelievable

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 22nd, 2021

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Vernicia Winn Covington, GA

It has not been a great one. I have have had to have them replace items and the value that they want to pay is ridiculous. When sold the sales man have you thinking that you have made the best decision going with them but in the long run I not truly satisfied.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 22nd, 2021

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Francesco Avon Park, FL

I am pleased with the response time. I had another home warranty, which had terrible service. I am so glad the I selected Choice Warranty

3 years ago Edited September 14, 2021

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Robert Coles Hackensack, NJ

My Hot water heater went out on 2/14/21. A plumber responded on 2/15/21 and told me my Hot Water Heater was shot! He took numerous pictures! I received an email saying a replacement was approved on 2/16/21. I have heard nothing since and today is 2/18/21! Meanwhile 5 days no hot water in middle of winter and a baby in the house! I called PSE&G, they offered to replace at a very reasonable price in 1-2 days! This my first time with choice and my experience is not so good!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 22nd, 2021

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Richard Matton Barrington, RI

Sales are too agressive, they don't explain all the cost. and I feelthat the basic contract is overpriced. I was not informed of the 25% increase in the basic service fee. I feel cheated.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 22nd, 2021

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J Q Columbus, OH

Avoid: They cover one claim then nothing after that. They sent an appliance service guy to handle a plumbing leak. He didn't know what he was doing. I had our building engineer look at it and he said it's a leak in the hot water line that runs under our bathroom tile. My policy says it covers leaks, but Choice Home Warranty said the leak isn't covered. No wonder they have law suits coming after them.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 22nd, 2021

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Teresa Forrest Columbia, SC

Quick response and scheduled appointment. Technician was knowledgeable and helpful - took the time to answer all my questions.

3 years ago

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Raymond Tick Wentzville, MO

Quick response to set up service call, but service company was terrible at responding and then problem wasn't covered. Do not ever use Door Solutions Inc.

3 years ago

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Mary Holmes Mesa, AZ

office staff friendly & professional; tech sent to my home professional and knowledgable;would recommend to anyone. thank you very much.

3 years ago

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REBECCA DE LA GUARDIA Katy, TX

I being a member for about 3 years claim are being take care on time no problems 3 to 4 weeks to resolve problem if they are not able to fix it

3 years ago

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Terry Anthony Augusta, GA

Their service representative are very knowledgeable and polite. He fix the problem , and said if anything happens just let him know. Much RESPECT!!!!

3 years ago

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Ed Colon Mt. Pleasant, SC

Tech was right on time. He was polite and knowledgeable. He was able to recommend best practices and correct the situation.

3 years ago

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Barbara J Bowman ,

My customer service experience has been phenomenal. The service representatives understood my problem and immediately worked to settle it.

3 years ago

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mohammad Cincinnati, OH

Punctuality and understanding The way treating the customers The timing between exchange of words. the politeness of the employees

3 years ago Edited November 4, 2021

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Lori Miami, FL

I signed up with Sales Rep to pay half now and half next month. The rep charged the entire fee on my credit card and now I’m waiting on hold trying to resolve the matter. NOT A GOOD START!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 9th, 2021

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Armando Villarreal ,

The last claim I had was great.i couldn't have gotten a better service person out here,but the claim before that one is still on lombo.the claim is from Bach in October of 2020.i did not want to give chw a bad review but you people have promised to call me but never have.my water heater did not rupture. The drain at the bottom of the water heater which is made of plastic broke.see pics.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 9th, 2021

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Brad Johnson ,

We bought the policy because I became disabled and were worried about being able to afford repairs. We have been with Choice for 3 0r 4 years. I was in HVAC for 22 years before I became disabled. I called to have my unit repaired it is 7 years old and they refused because of rust. Now that tells me they wont repair one past 2 years old because after that they all have rust on the coil.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 9th, 2021

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Grace Johnson Severn, MD

I’ve always had bad experiences with choice warranty at one point was lied to about what was on a particular piece of paper until the plumber address the situation now again I’m having a plumbing issue and my claim is being denied and it’s under review my contract is up in June and I will not be renewing my contract every claim I’ve made has been a whore and a fight and I think it’s just wrong

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 9th, 2021

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Don Voight Crawford, TX

If you have a septic they will not cover repairs, beware. We moved in in the middle of October and started having issues by Feb 2nd. Pump went out and cost us $1250 for their provider and another $475 to get new electrical line run to it. CHW denied the claim stating it was outside the house. We purposely got the septic and pool coverage, too bad they don't honor their own contract.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 9th, 2021

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Marian Sphire Prineville, OR

I have paid into this for over a year but when my hot water heater sprung a leak and needed replacing, the tank isn't covered so I spent over $500 in monthly premiums but had to paid full price for new hot water heater. I would have been better off saving my money in emergency fund than paying for a home warranty that doesn't cover the things that are really costly. I would have that $500 to put toward the hot water heater. So no more home warranties for me! As I am typing this the new water heater is being installed. Cha-ching!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 9th, 2021

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Michael A Kear Albuquerque, NM

The job hasn't been completed. The electrician came by for 10 minutes checked and said I needed a new light fan. I paid him $75.00 and he left. Said you folks would get back to me.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we authorized your technician to complete the repair(s) based on the submitted diagnosis.

Feb. 3rd, 2021

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Albert Zabel Oklahoma City, OK

The initial response was great. The technecian has been very helpful. However the suggested settlement was not satisfactory. We are looking forward to a contact and corrected settlement offer.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 2nd, 2021

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Lou Tuorto Kalamazoo, MI

Had a major emergency and they took an extremely long time to get back to me with an answer then i was told by a separate technician they sent that my claim was denied i never heard from CHW regarding this matter until days later only after I called them very very unsatisfied on how this was handled I had to have the situation taken care of at my own expense be aware of their very poor customer service and their opinions of what is covered and not and the definition of normal wear and tear any appliance will have normal wear and tear after several years of use but they seem not to think that

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 2nd, 2021

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Zachary Smith Brandon, FL

To me, I can't see any scenario where Choice Home Warranty would actually cover something that goes wrong. Not only did I have a technician out to check our dishwasher to find that it won't be covered, I had to pay the $65 service fee which I was told was free for our first call-out! I called and asked about it and they denied the mailing I received and their website was misleading in their wording about it as well. Very disappointed with them and will not be choosing to continue working with them.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 2nd, 2021

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LT Jackson, MS

The problem I have is being lied to. If I ask a question and they answer I expect them to stand by their word. This practice is not good for business, also Im not use to using a company that is a one man business, emergency always come up which is what happened in my case, this cause even more time to get my problem fixed. So far I’ve only had to use CHW once, I hope I’m not lied to again and it doesn’t take two weeks go the problem fixed.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 2nd, 2021

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Evelyn Castro Elmont, NY

I like their prompt response to claims. Their technicians are courteous and take the time to explain cause and process to follow.

3 years ago

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Karen Franklin, NC

It took over 2 weeks to get a technician here. The first one was rude to both us and your service representative. Then you finally got one here yesterday. He was very thorough and personable. I would recommend you using The technician from Parton Repair more often and take the first technician off your list. As for your service, I am glad it wasn’t an emergency.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 28th, 2021

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Denise B ,

The agent I spoke with was friendly and responsive. The contractor sent to my home was knowledgeable, helpful and on time.

3 years ago

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Sandi Barnes Birmingham, AL

I had to turn in a claim one day after my policy went into effect for my Mom, who is 92 years old, because her frig quit cooling and freezing. We have never had a problem with it, EVER! They said the compressor is going out and the fan and dryer. How were we supposed to know that??? They deny to fix it and won't approve the claim in order for me to buy another frig. Anyway, they denied the claim, so there you go. I'm writing this review because I have no CHOICE!!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 28th, 2021

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Richard S Kaufman Toronto, OH

Up till now the rating would be higher, but to delay response to my current claim bothers me. I understand you have issues caused by the virus, but to offer a long, convoluted alternative which puts all the work on me is not why I pay for this protection. Other businesses have performed adequately, why can't you?

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 28th, 2021

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Don Dean ,

Insufficient money is provided when an appliance cannot be repaired and has to be replaced. Then when asked about canceling the service, I was told more dollars have been paid in claims then I paid in premiums so a prorated refund could not happen. Would not recommend Choice Home Warranty to anyone. I will be changing warranty companies as soon as my policy expires!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 28th, 2021

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vivisn Roman ,

I made a claim at 2:52 and was texted back 3:01 that I will get a text with the day and time I will get my heating system serviced

3 years ago

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Bethany Andersen Neenah, WI

Be careful! The salesman will offer you the world, when in reality there is a lot of hidden fine print that they are not open and honest with. For example, they deemed my dishwasher too expensive to fix and cut me a check for $246. As I'm sure you are aware, this amount will not cover the cost of a new dishwasher by even half. I was told the contract says they maintain the right to offer cash at whatever dollar amount they want. Also, my water heater went out and there was a hidden fee of $300 for "removal and disposal" that needs to be covered by the policy owner.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 28th, 2021

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bmsooter Broomfield, CO

Have used CHW twice under my current contract. Excellent CHW customer service and the repair/replacement technicians have been very professional.

3 years ago

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Lee Bahl Galveston, TX

First time submitting a claim and they were very responsive as was the service provider. Claim was approved quickly and parts are ordered.

3 years ago

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steve petersen Manahawkin, NJ

so for a claim filed 4 months with no satisfaction, through no fault of mine I was there waiting patiently 25+ hours for all appointments set but not kept by the tech companies. The only reason I can assume is the roofing companies don't want to deal w/CHW. How is this anyway to keep a customer who keeps getting calls & emails to renew my contract!!!! Completely unhappy customer & I will be posting my reviews of CHW through all social media available to me.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear of the missed appointments by our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2021

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COMPUPLEX Providence, RI

I expected the company to pay for a replacement dishwasher. Instead they offered me $234 and all the dishwashers I see are $377+. By the time the store adds the delivery fee, removal fee (of the old unit), power plug and installation kit the total was $787.53. So the payment of only $254 by Choice Home Warranty was an insult. I will be switching back to American Home Shield. They don't screw you like that.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 18th, 2021

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willie Higgins Tulsa, OK

Everything is going great. CHW reacts immediately to my every request and always gives me the option of choosing my own repair company.

3 years ago Edited September 14, 2021

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Chad Kennedy ,

Its okay. They are covering issues but having problems finding technicians. They dont offer rekey on a move and will cancel your existing and restart you on a new home with a new 30 day wait.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 18th, 2021

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LA Wauconda, IL

Appointment was scheduled in less than a day. Tech communicated the whole time. Showed up on time. Fixed the toilet leak on the spot and only $65!

3 years ago

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David Condon Tempe, AZ

Phone call was very useful after text msg received following quote request. All led to signing on for warranty coverage, thank you again.

3 years ago

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Eunice savage Detroit, MI

Putting in a repair request was easy but I was more impressed with how quickly they had a technician at my house to fix my issue.

3 years ago

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Thamer Rushaidat Danbury, CT

I have been a customer for the Last year, during which I have submitted 3 claims and all of came to be EXCLUDED. They are super smart in hiding all exits in their contract, you will never receive any repair. Their Appeal process is one of the worst among all companies. They Should be ranked # 1 in the Worst Company regarding Customer Care. No Credibility. I regret all the money and time that I have spent with Choice Home Warranty. The Only thing that I'm sure of is that I'm not renewing my Contract. Please be careful before our go into this trap.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 14th, 2021

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Pomax Realty Northbrook, IL

Seller purchased a home warranty for the buyer, the buyer's dishwasher broke, after 5 months the current buyer called Choice Home warranty that the dishwasher is not working, so the current owner call for a repairman as instructed by Choice warranty the repairman came and diagnose the that the dishwasher is not repairable, therefore the Choice Home warranty offered the only fraction of replacement only $145 of the dishwasher, and nothing could be done about. Just warning stay away from Choice Home warranty. IT IS A TOTAL SCAM

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2021

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Anthony Gerner Alexandria, VA

2 years ago I had same exact problem with my A/C system and you repaired my system back to working order., now I have same exact problem and you rejected??? My Wife and I work in Real Estate fields and have recommended “Choice “ on many occasions. But if this is how you plan to take care customers there will be No more Referrals. Instead we will pick another company to do business with personally and for our real estate clients as well. Thank you!

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 4th, 2021

Choice Home Warranty Reviews