Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Steve LoRusso Lawrenceville, GA

So far so good. Cynthia helped us sign up for our home warranty today. She was extremely knowledgeable and answered all of our questions.

4 years ago

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Donna Des Moines, IA

Just signed up. Had a wonderful experience with the representative. Explained how the policy works and what my policy will include.

4 years ago

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Carolyn Cannady Denver, CO

I've put in 2 claims since July 16 and my issues still have not been repaired. The technicians scheduled were excellent but CHW still have not communicated to the technician to repair my problems. CHW have awful communication issues with me and the technicians. It's like YOU DON'T care and DON'T Want to fix the problems. How sad, I can't believe your service.

4 years ago Edited January 10, 2024

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Vinnie Vaccaro Kansas City, MO

The reviews I received from other realtors was excellent. Plus, Issac delivered super customer service and found my family the best price.

4 years ago

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Drewski190 _ New Port Richey, FL

Terrible! Stay away! Wont fix anything! Called on 4 separate occasions, they will charge you $65 service fee each time and tell you its not covered! When you cancel them, they will continually hang up on you and keep charging you. Took me 5 months for them to actually cancel and my bank wont reimburse me any of the money because Choice Scam Warranty wont accept my cancellation!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. We regret losing you as a customer.

Nov. 17th, 2020

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Luis Jupiter, FL

My experience with Choice was very bad. First, Choice scheduled my appointment one day before from the actually day that the A/C technician came to my home. Second, Choice declined my claim open on 11/07/2020. The claim manager did not an idea of the reason, she was just reading. Her approach was not professional as it should be.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 17th, 2020

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Haciel Cervantes Elmhurst, IL

I had an issue with my sewer pump, when I purchased the warranty I was inform that everything in the house was cover under my plan, including part of my pool , I actually had to pay extra for having a pool, this is my first time trying to use the warranty and the claim was declined.. it is ridiculous, I haven't had the time but trust me I will contact my attorney to try to cancel this contract and get all my money back.. I can not deal with companies like yours the scam people

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 12th, 2020

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Sarah Norcross, GA

Well my dishwasher was acting up you sent a technician out, he told you what needed to be fixed and it was easier for you to say oh we’re gonna replace it instead, so here’s $179 check , like people can afford to just go get a dishwasher I thought this was the point of a home warranty so we wouldn’t have to come up with large amounts of money to fix things, i will not renew with this company and will be doing many post on all military posts about how this company is a rip off

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 12th, 2020

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jlambertham steelers ,

called the other day plumber came out 2 days later, 1 day earlier than planned. he was professional, courteous, friendly, fast

4 years ago

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C. Neptune Beach, FL

This company is horrible!!!!! They do not cover anything. You pay monthly and once the repairman gets to your residence NOTHING is ever covered. I tried to cancel and they kept taking money out of my account and then refusing to immediately put it back in. I repeatedly told their staff I did not want their service and yet they still took money out of my account. This company is awful DO NOT USE THEM!!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 12th, 2020

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Timothy Haworth Anchorage, AK

Easy and an affordable home warranty, the system is easy to navigate. Wish you had more techs in the area for a bit faster service.

4 years ago

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Harry Stone Greer, SC

1. When my refrigerator went out and the service was beyond replacement cost Choice Home Warranty offered about half the replacement cost. They based this on the fact (?) that they found one for that price five states away and it was a discontinued model which had sold out previously. It was no longer available. Nonetheless that is the basis for their reimbursement. 2. When I did not renew coverage, they, on their own, began charging my credit card for monthly payments.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback and concerns have been submitted to our Quality Assurance Team for review.

Nov. 12th, 2020

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Nancy Giggy Windsor, CO

When I signed up on the phone for my current address, I told the salesman that I wanted a $45.00 copay since I'd had that copay on my former address. He said "No problem...you'll get that." Well, I had to pay $65 to the plumber. I want that changed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 12th, 2020

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Virginia Scott Gadsden, AL

Great representative , give excellent detail, answer your question direct. Explain the policy real well n sent the material at a speedy time.

4 years ago

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Amber Mccuin Cedar Park, TX

I’ve been trying to get my duct work looked at for 6 months now. My claim has been sent to 6 different contractors. 5 of those actually come and looked at my duck work and said it old, molded and needed to be replaced. Choice finally made a response to my claim and denied it. When i bought the warranty i was told it would cover ductwork only to find out now that if the duck work collapsed they won’t cover it. Also they schedule appointments without even confirming if the time is good for you. Very disappointed in this company and i would not recommend them to anyone

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage

Nov. 9th, 2020

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Chuck Graham Spring, TX

Choice is not interested in helping the consumer, but more in saving money. I have over two years on my contract left but I can’t get the balance of the contract refunded because my claims outweigh the balance of the contract.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 5th, 2020

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Teresa Palomino Westminster, CO

I like the fact that the have kept there word on making sure my home is safe. thank you for your speedy repairs. Teresa

4 years ago

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Abbey Wehrman Racine, WI

The only thing I have enjoyed is the smaller out of pocket cost monthly and smaller service fee. That’s it. I have had 2 claims and neither one ran smooth. Very disappointed

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 2nd, 2020

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Ruben Cardona Lubbock, TX

The company that took on the claim did an excellent job. Very courteous and timely. The turnaround time for the time of my call was very prompt.

4 years ago

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Kena Brooklyn, NY

Scheduling service was easy and the tech was courteous and professional. He had my thermostat and heat working in no time.

4 years ago

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Carole Werbin Cordova, TN

When I called about the leak at the pool pump you set up for a technician to come to the house. I paid $75 and then you denied the claim saying you do not pay for pool leaks. If that is the case why did you even schedule a visit? You should have just told me you don’t cover leaks and then I would not be out $75 for no reason, i feel I was gyped.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website under user agreement.

Nov. 2nd, 2020

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Luis Citelli Miami, FL

Communication is good, but appointments are too wide in time, like 10 am to 2pm If you work, you loose the whole day . In the end the technician arrived at 3:36 pm!

4 years ago

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Sami Nasief Aspers, PA

This company was told by the technician on a 3 way call that the repair should be covered. It was in plain english. Melony R the case manager for Choice home warranty, did nothing with that info.All this company wasn't is your money, and nothing to do with the claim. Expect to be routed, deceived, lied to, and denied.They are not worth 2 mins of your time to be considered . BBB case reported, I will take them to court if I have to. I asked for proof of why they denied the claim, and they are avoiding the question. Stay away.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 28th, 2020

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JACQUELINE CAMPBELL Kissimmee, FL

Al was very helpful with advice. He appeared confident with his knowledge which gave me a sense of assurance. Thank you

4 years ago

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Don Gaul Hebron, MD

I decided to contract with this company based on what their salesperson said to me on the phone. Even though I had older units that I wanted coverage for, multiple salespeople assured me that they would be covered. When it came time to have a repair done, they DID NOT cover anything and told me that I should have read the contract better and not trusted what their own salespeople told me! They refused to give me a refund even though I had used NONE of their services!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. In a recent review of the policy, i show that a refund will be processing back to the card we have on file, we regret losing you as a customer.

Oct. 26th, 2020

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Gbc Carrollton, GA

CHW immediately got in touch with us right after our request for a repair. The service people were very reliable and professional.

4 years ago

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Sharon Manicho Columbus, OH

Easy to report, quick friendly response! The company that responded to my call was so helpful, I couldn't have asked for a better experience!

4 years ago

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Diane Laws-Brown Kennesaw, GA

Their customer service STINKS. They are non-responsive (including management); you are unable to speak directly with anyone other than the rep who answers the phone and they have NO authority to do anything except "escalate" issues. Even with escalation no one responds, including management team. They don't replace broken appliances -- only offer meager cash offer. They don't consider the quality of the broken appliance -offer made based on lowest quality.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2020

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K Clark Wimberley, TX

Great! When my garage door opener broke, Choice sent out a high quality company and service technician to assist. I was very happy.

4 years ago

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Ida Encina

Repairman was knowledgeable, explained what was the cause of the problem and diligently accomplished the repair job. Excellent service.

4 years ago Edited April 1, 2024

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Carole Eady The Bronx, NY

When I signed up for Choice Home Warranty I spoke with a salesman about the air conditioners that I had. I told him I had separate ACs in each room. He suggested I sign up for a three-year agreement so I could protect all the ACs since they won't break down all at once. The first time one of the ACs broke down, my claim was denied because Choice Home Warranty does not repair the non-ducted wall units. I spend $1200 on this agreement and now have to spend another $800 to repair the ACs on my own. Now comes the stress of trying to get out of this contract.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 20th, 2020

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Danny N. Cage Natchitoches, LA

Not at all customer friendly. Didn't appear to care about my particular need, only concerned with renewing my contract. Since having this plan, it was like pulling teeth to get something done. I was not notified of my responsibility to pay for the service call, until the technician was ready to leave. I paid him because of professionalism, knowledge of what he was doing. My contract is up on the 24th of October 2020?? Who knows?

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2020

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An'iya HG ,

Not happy with trying to sucker me into more and more money invested. I really was just looking into it - a call was unnecessary. I went ahead and took the offered insurance but doubtful I'll renew.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Oct. 20th, 2020

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John Brough New Port Richey, FL

On this particular project of repair to my Refriigerator the experence was not what I had exspected. There has been 6 or 7 repair men out to repair the refrigerator and it is still not fixed.

4 years ago Edited January 10, 2024

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Steven Salgado Virginia Beach, VA

This warranty company is not very attentive. Very few of their employees are actually helpful and willing to do their job in a timely fashion. My Microwave has been broken for 1 month now and I am just starting to begin seeing the resolution process. The case manager I was assigned was not readily available nor did she respond to my emails. This whole warranty process has just been a disappointment.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 15th, 2020

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John D Whitten Elk Grove Village, IL

I gave a 4 star rating waiting to see what happens next with my microwave. But up till now i've liked the service and the prompt responce to service calls.

4 years ago

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Lieu Duyen Midlothian, VA

It is a quick process for us to sign the contract. Web page is very clear about the coverage. I hope to benefit from this program. LD

4 years ago

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David Levine Hendersonville, NC

The tech was very polite, safety conscious and very knowledgably. I should have any other problems I hope the other techs are as good

4 years ago

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Kenneth Williams Marshall, TX

Called our claim in Friday morning and support was there Friday afternoon and had our AC up and running Saturday afternoon.

4 years ago

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Jeanette Frank Fayetteville, NC

The HVAC service provider that came out was great and took care of the problem. My issue is I logged the claim on September 28, 2020 and Choice Home Warranty scheduled the service appointment for one week later. Unacceptable! Blamed COVID on their prerecorded updates to me. Come on! Lame excuse and not correct. They obviously don’t have a good contract list of providers.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 13th, 2020

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Quinn Scottsdale, AZ

You guys were supposed to have a case manager call me back to replace my microwave. I called and emailed with no response. Then you guys said management would call me in 24hrs. NO SUCH CALL TILL THIS DAY! I'm going to choose the option of the $169.99 check now and I'm going to demand a 1 month credit. You guys are garbage and this is crazy. And yes I will be canceling when I find someone else.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 13th, 2020

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Shelia Albert Bossier City, LA

Dislikes... service call fee is a bit high from past experience with other companies. I like the professional and expedient service best of all.

4 years ago

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Jean Drew Memphis, TN

quick service. After I called in a claim, it took around 3 days from the initial call to the conclusion of my garbage disposal replacement

4 years ago

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Bobbi Meinert La Crosse, WI

I was impressed by the representative’s knowledge and helpful attitude. Charlie was a delight to work with in setting up a home warranty!

4 years ago

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Bill Booth Orlando, FL

While we are just starting as a new customer, I was impressed with Jesse and his respect and focus on my concerns and he was able to allay tfem

4 years ago

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McKeys Houston, TX

I signed up with Choice Warranty a year ago. So far, 3 service calls for different appliances were all disappointed. Yes they can send someone like next day but the technicians are not well trained and qualified to do the job. This is the worst home warranty company I have used. I am leaving. Wonder how do you vet the local contractors? Have you look at Google review before you allow a contractor to come in?

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2020

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Louis Duclerc Toney, AL

Friendly conversation with service representative. Most appointments are made in 3 business days. I wish they could cut this time by at least 24 hours. To long.

4 years ago

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Omega and Brenda Wilson Mebane, NC

Hot water heater installation and service with plumber was great! Declination of claim for roof repair was poor and poor. Subscriber left to pay full cast plus upfront $60 fee.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website, under user agreement.

Oct. 12th, 2020

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John Grohl Milford, PA

From the first phone call to now, a horror show. I have used Choice for claims in the past, have recommended them. I'm outraged at the unprofessional services I continue to NOT receive. The only bright spot was Handy Manny who did the job for me. When I missed a supervisor callback, I was instructed to call back a general number and start the process all over again.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 6th, 2020

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Rolla Sheila Lubbock, TX

It took almost 2 weeks to get a technician to come look at the dishwasher. I received a robo call from Choice advising of the time for the technician to come. When I contacted the repair company, ... Choice had not sent the work order. The technician then called Choice for the work order ( this was on the day of the appt ). Choice does not do a decent job of keeping the client informed! Very, Very POOR customer service.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 5th, 2020

Choice Home Warranty Reviews