Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Verified Customer

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Elaine Tetreaulr Richmond, TX

CHW took too long to approve my claim and then would not honor the wishes of a very reputable service technician

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Verified Customer

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Joel Williams Grand Saline, TX

To wait over a month to have an 11 year old microwave is simply unacceptable. 11 years old and you choose to repair it OVER A MONTH later? We won't be renewing

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

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Joanna Oliver

No help based on the expert technician. Untruths spoken by Azfar A who spoke down to me and over me. Requested meeting with additional case manager, he told me he was the highest level I could communicate with in your company. He called on a Sat when I was asked to use the calendly.com link to schedule an appointment for the following Monday. I'm happy to share all my documentation with anyone who will actually listen to me and speak truthfully.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Darnell Rio Rancho, NM

I had an emergency situation and they couldn't respond to it because they don't have the emergency plans I guess.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Vanessa Gulfport, MS

The deductible is higher than other companies. I filed a claim on my dishwasher. It's been about six months and it still isn't fixed.

3 years ago

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Anonymous Las Vegas, NV

Customer support people were very kind. A reasonable rate. Quality service.

3 years ago

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Ken Montgomery, TX

The most recent service that I got was excellent, but I've had mediocre service as well.

3 years ago Edited January 10, 2024

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Anonymous Primos, PA

My dishwasher went out and as soon as I called them they sent someone out.

3 years ago

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Verified Customer

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Philomenia Texas City, TX

It's easy, it's convenient. The customer service is good. I'm very satisfied.

3 years ago

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Viva Houston, TX

The technicians were very prompt and professional. Very positive experiences.

3 years ago

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Amy Garcia Columbus, OH

It was easy to start a claim and my A.C. was fixed within days.

3 years ago

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Verified Customer

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Susan Burke

I recently sprung a small leak in a basement water drain line....I called and within a day (it was not an emergency) an appointment was set up and repair was done....very easy experience!

3 years ago Edited January 10, 2024

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Verified Customer

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Rose Caraballo Blackwood, NJ

Because they were quick and efficient in getting my last situation resolved!

3 years ago

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Gayle Robertson Lubbock, TX

Great service , very timely. Service people were fantastic!!!!!

3 years ago

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Zaniya Ward Little Rock, AR

Fast service, and great contractors come out to get the job done

3 years ago

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Rosario S Fitch Colorado Springs, CO

Have only used them once, but they seem to have better contractors.

3 years ago

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James Gorman Lewisville, TX

Choice Home warranty covers more items than American Home shield great company

3 years ago

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Lizbeth Lavine Bloomfield Hills, MI

the staff is efficient to have the claims done in a timely manner

3 years ago

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Richard Emile Chaumier Houston, TX

Have had very few problems but the ones that I've had were cored promptly.

3 years ago

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A. Singer Naples, FL

every of my calls was answered and taken care of immediately

3 years ago

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Amy Suzzanne Drummond Yukon, OK

Because everything is taken care of immediately and professionally.

3 years ago

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Kathy

They are fast to get the correct people for the job.

3 years ago Edited January 10, 2024

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Verified Customer

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Vernita Muhammad Eden, NC

I get great service whenever I call for help with a situation

3 years ago

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Terri Coolidge, AZ

They were good and but waiting for a few weeks to get the glasses is a bit long

3 years ago

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Rita Lacy Jackson, MI

They would have a 5 but would not cover an inside shutoff valve for an outside faucet

3 years ago

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Kent Firestone

Great customer service, slow to get a repair check

3 years ago Edited January 10, 2024

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Issa Shaikh Raleigh, NC

Deceptive , the salesman spoke and promised much more and better and different than reality when we had an issue and that was shown twice

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Verified Customer

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Kytara Bradley Mobile, AL

The service companies the use are flaky, untrustworthy, I've had issues with two of their chosen service companies

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Belinda Turner Cedar Hill, TX

I never received the paperwork in the mail for the warranty. I was told several times I would get it. Never did.

3 years ago

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Judith Curtis Huntington, WV

They do NOT RESPOND to claims! After paying them over $1200 we submitted one small claim for a part on our air-conditioning unit. They have done nothing AT ALL.

3 years ago

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Contricia A Tyson Clinton, MD

friendly and professional customer service staff and service professionals

3 years ago

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Luciano Lucero El Paso, TX

Excellent customer service, they take care right away thanx

3 years ago

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Cheryl Cataldo Indialantic, FL

I believe they try to get your problems solved in a timely and fair manner!!

3 years ago

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Kwangyeh Fang Naperville, IL

Very friendly and impressive customer services. Ronald L is great.

3 years ago

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John Judson Jones Conyers, GA

Customer service followed up to ensure accurate accountability

3 years ago

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Barry Channing Las Vegas, NV

All calls are handled in a professional basis. No complaints

3 years ago

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Cindie Zachary, LA

Choice Home warranty has been very professional, courteous, quick service

3 years ago

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Maman Almagir Greensboro, NC

I made a claim for my A/C and it is been over a month now but still waiting even though they took the money out of my account. They always tell me different stories.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Verified Customer

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Tim Scottsdale, AZ

repairman states that Choice doesn't replace appliances at retail price, but only a small portion of that cost

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Verified Customer

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Robert Hart Pottsboro, TX

Super fast for claims. . Easy to reach..have knowledgeable contractors...

3 years ago

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Patti ruiz Phoenix, AZ

They followed trough with what they advertised abt their warranty!

3 years ago

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Joyce Sparks Fort Worth, TX

always on time when putting in an orders. Great value for your money

3 years ago

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Nick Padilla Clinton, MD

Technician responded immediately and came to the home within 24hrs.

3 years ago

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Phillip Lane Longview, TX

You tried to under pay $600 + to replace my oven. After protest you under paid ,$300+. Not what your guarantee claims.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2022

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Verified Customer

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Phyllis Bustle Alexandria, LA

You chose someone I never heard of. He hasn't called, you didn't call to say he wasn't coming, so I have waited. He didn't show up, and I'm somewhat miffed!!!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 27th, 2022

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Verified Customer

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Derrick Phoenix, AZ

They responded immediately and the company they sent out was very informative.

3 years ago

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Douglas Mary Greencastle, PA

I used to warranty and found out that there was a cap of sixteen hundred dollars so I will probably drop Choice.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 25th, 2022

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Verified Customer

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Mary Mount Juliet, TN

I am happy with the price. I set up an appointment and they came and fixed what I needed done.

3 years ago

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Laila Houston, TX

They came out and fixed the problem right away when I needed them.

3 years ago

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Debra Brodie Savannah, GA

The company that came out to fix my dryer was fantasti was fantastic

3 years ago

Choice Home Warranty Reviews