Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Raymond Frazier Land O' Lakes, FL

Our air conditioning repair technician (Casey from Campbell Mechanical) was prompt, efficient and courteous. Got the issue resolved with expertise. Very much appreciated by this satisfied customer.

3 years ago

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DARLENE STEED New Iberia, LA

I love the customer service and the value you get for your money. I also like that they are much quicker at getting you service than their competition!

3 years ago

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Sharper Floresville, TX

I am a retired Air Force member and was looking benefits and a reasonable price for home warranty. They were second-to-none in meeting my requirements.

3 years ago

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Brian & Desiree Turner Denver, CO

My overall experience has been less than mediocre. When they say they replace an appliance, they mean at wholesale prices, which does NOT cover a new appliance price. Many repairmen say they hate working with warranty companies and this is evident when Choice can not find someone to come out. We have to find our own repairman & pay out of pocket. They worst part is you have to get approval to do the repair BEFORE the repair is done, which the repairman has to return!!

3 years ago

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Jami Portland, OR

As of now we are pleased with the progress on the first claims response and the quality of the contractors. We are in progress on two claims which are still to be completed. We hope to continue to be pleased!

3 years ago

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Nancy Baca Las Cruces, NM

Any time I’ve had issues with plumbing or appliance’s, Choice Warranty has a technician contact me immediately. Regardless of the price, choice warranty has you covered.

4 years ago

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Cole Rhynard Albuquerque, NM

I was basically a guaranteed customer, was a customer 10 years ago when I was a home owner, but the sales agent in the phone with me drove me nuts. He was reading a script trying to “save me money” by spending $2100 vs $525 per year. When I would try to interrupt him to day no, stop trying to do this, he wouldn’t listen. Then I finally said to charge my CC for the $525, all of a sudden it became 4 payments in 4 months of $525. I finally told him to cancel this policy and return my money asap. Took him another 15 minutes to stop taking and refund me. Think I’m going to go with another warranty company now.

4 years ago

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Lelia Leatherwood Broadview, NM

CHW couldn't find a technician. I had to find one. Wasn't given all the numbers needed in order to fill in reimbursement form or help the technician fill in his paperwork. I need to have a person to speak with not look up forms I can't figure out how to use. I am very frustrated!

4 years ago

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Garrett Farrone

Been . with "Choice" over four years and this company has never let us down or disappointed.. Service is easy,quick and professional. Thanks again for my renewal

4 years ago Edited March 24, 2026

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Googler Critic Fairburn, GA

I don’t like that there is no manager to speak with and I don’t like the two day waiting period, before a Technician comes out. Also, in the past…I’ve had some pretty lazy Technicians come out and they did nothing, but got paid!

4 years ago

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Rhonda Walsh Riverview, FL

alberto M was very thorough an explained coverage as well as discounts available. the process was simple and straight forward. i see why they are number one.

4 years ago

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Ebony Conner Reynoldsburg, OH

If you call 2 times on the same subject, you WILL get 2 completely different answers. I was given misinformation from them that caused them to deny me of over $800 for reimbursement for my pool pump (which is covered) and even though they know it’s their fault, they refuse to reimburse any of it. They have no service providers for pool/spa so definitely don’t waste your money on that. Their plumbers are either incompetent or just no call/no show you. That cost me another $100+ for a leak that should’ve been covered. I had to call over 2 dozen times and some of the reps are extremely and unbelievably rude and unprofessional. This is not my first home or my first home warranty plan. This has been a year I regret and I wish I could have a do over in home warranty choice. Should be called “Bad Choice Home Warranty”.

4 years ago

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elisa baptiste Colorado Springs, CO

Works about 75% of the time. I recieved a pretty good deal, so it was worth it for me. They have approve all my small repairs. I had one large one and of course it was denied.

4 years ago Edited March 16, 2023

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Joyce P. James Lansdowne, PA

Initially, it wasnt good, but the Supervisor corrected that. I am very happy with the service, and thankful that the Supervisor listened to me and was able to correct the problem.

4 years ago

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alan macmurray Ocala, FL

DO NOT EVEN CONSIDER!!!!!!!!!!!!! - unless you want to WASTE your money and triple your stress level. I signed up with Choice Home Warranty after 2 years with American Home Shield. 6 weeks into my 6 year contract with CHW - a compressor on my 17 year old AC unit failed. Initially CHW told me it failed due to a power surge. I had to appeal 2 times to supervisors but finally proved to them my house had a whole home surge protector installed - and it was impossible it failed due to a power surge. Throughout this process, no one knew what page anyone else was on and without question - the poor quality of employees was highly evident. After a 3rd appeal - they told me it failed due to normal wear and tear and that the contract does not cover pre-existing conditions. Choice Home Warranty is THE WORST service company I have ever encountered - even worse than HughesNet Satelite (who could have thought that was even possible). I am cancelling Choice and returning to American Home Shield - who NEVER told me something failed due to normal wear and tear and would not be covered.

4 years ago

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Teresa Lucas Cape Coral, FL

Very prompt response time to my inquiry for service and also for the availability of technician, and the technician's expertise. Now just waiting for parts...

4 years ago

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Thomas Newton Goldsboro, NC

The customer service representative was very courteous and helpful handled my situation promptly went over my claim information with me in laymen terms

4 years ago

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Chris Canter San Antonio, TX

I had my first claim experience with this company and it related to an over the range microwave. This microwave was a nonstandard 36" system over a 36" range, not your typical 30" system over a 30" range. It was deemed unrepairable and instead of repairing or replacing, Choice invoked their 'gift card clause' that is in their contracts and it would only give me $190 Lowes gift card to use towards replacement, when the model that died is an over $600 model. I requested a phone call, and when I got the call the rep was sympathetic but insisted that $190 was all they could offer based on their system review of the features, and that I 'agreed to the contract stating they would offer $ at their cost to replace, which may be less than what it costs the consumer to replace.'. I asked to escalate again to a manager because I did not feel their computers were taking into account that this was a non-standard model that was more expensive, but was told that she was the 'escalation.' I the end I've been forced to accept the $190 gift card to Lowe's (that will come in 1 month or less, which is another joke if you are trying to replace something NOW). Totally unimpressed with this experience and feel like what they market to get you to buy is world's apart from the real experience. Right now I'd say this company's goal is to screw the consumer as much as they can get away with.

4 years ago

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Mary Turner Las Vegas, NV

I have had this warranty coverage for a couple of years. The only reason that I left Amazon was that the sales guy was very adamant about our air conditioner being covered by this warranty. Now I find that my claim was denied stating the reason for corrosion and being plugged. First off, the unit is 20 years old. Even an automobile will rust after 20 years! I went to the BBB website (which I should have done before signing with you) and found that SEVERAL people are having issues with you fulfilling warranty replacements. The only reason that I gave one star was that the person that I talked to was polite and the technician was professional and polite. I will go through the "case manager" route for resolution, but I am also prepared to go further to seek resolution.

4 years ago

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VJ Ashburn, VA

I have had choice warranty for more than two years now and the circuit breaker of my master bedroom tripped and I have no power to the room. A tech was assigned who came and checked the wall units and said this will be a long job as he has to check where the short circuit was. He informed me that Choice Warranty will most likely reject this claim as it would take a few hours. And just as he said, I got an email that the claim was being rejected as this was ‘Not normal wear and tear’. I think that is a ridiculous and a easy way to take responsibility for the repairs. There apparently is a short circuit and since I have valid warranty, it should be covered. This sort of ridiculous language and irresponsibility is why you guys have such bad reputations. I’m actually considering discontinuing my warranty simply cos it doesn’t make sense anymore. Why have warranty when you guys are going to find ways to reject claims?! Totally frustrating!

4 years ago

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Sibel Batca

JUST CHECK BETTER BUSINESS BUREAU!!!! Don't waste your time!!! I signed up for choice home warranty over a year ago and everything was great in the beginning. I signed up for the 5 year plan and all was well. The first year they were on point, always getting back to me and getting the job done. Now I don't know what is going on there. My shower faucet needed to be changed and I called choice, they sent someone who took my set fee of $65 and said home warranty won't cover it. I figured it was my first problem with the company so I let it go. Then my water heater started leaking, I called choice home warranty and they sent someone out. I paid the $65 just to be told they don't have the part needed to fix my water heater and there would be a delay in getting it. I spoke with choice and they told me to get a plumber on my own and they'd reimburse me. The total was $350. This was almost 8 months ago and they still haven't paid me back. Everytime I call I am sent from person to person. I have been told a bunch of times that they sent the check out but it's been returned. Now I don't know much about USPS but come on!!! 2 times I have verified my address with them. Numerous times they have told me" we sent your check out, it should be there in 2-4 weeks." I have been treated like crap from their "manager." Nothing but the run around from these people. Don't waste your time with these thieves!!!!

4 years ago

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Roger Wentz Green Valley, AZ

So far I've had a couple of claims and choice was fairly responsive to getting the issues resolved and there technicians have been great so far And for that I am pleased

4 years ago

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Denise Flack Cincinnati, OH

The technicians aren’t all vetted by Choice, they use a giant pool of companies. This means that any fly by night can come to your house, or in my case turn in a claim without even coming. Also, Choice has to give approval for every little part of each repair. This means that the tech has to come out multiple times for a repair and you het to take off work and wait all day each time for them to show up. My next appt. Has a 9a.m.-8 p.m. window when they will show up. I think an 12 hr. Window is ridiculous! BEWARE OF THE FINE PRINT AND LOOPHOLES & exclusions of repairs. On air conditioning work, they won’t cover FREON which is necessary for most ac work. It will cost you out of pocket around $500 for Freon. Nor will they pay for any part that uses r22 Freon on older systems. They force you to replace your entire system by saying it’s a state requirement and you get to pay out of pocket. Shame on you Choice! They also only communicate through email and tell you when the appointment day and time is at. You never get a choice. It’s chosen for you! Bad bad customer service! Choice sucks and I’m a first time customer and this will be my last. My repair has been a nightmare., has been going on for a month now and nothing is fixed. Not happy about living with no air conditioning in these record breaking temps!! DON’T USE THIS COMPANY EVER!

4 years ago

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Jake Gieske Memphis, TN

Everything has been great. Luckily it was my A/C upstairs that had issues because it has taken over a week to resolve the problem. I have had no trouble getting the issue fixed just took a long time.

4 years ago

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Trick Park Hill, OK

Last year nothing was done so I am waiting to see what happens with my air conditioner and dishwasher especially with me a disabled senior citizen and it is 92 degrees in my home.

4 years ago

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Mary Beth Hennigan Lake View, NY

We loved Choice Home Warranty when we purchased it & lived in Az however since living in Buffalo, NY area for 5 years we have been unable to use it due to no providers in the area. Now that our policy is about to expire, they have a couple of company's doing the work. We will not be renewing next month for this reason.

4 years ago

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William

I have been extremely disappointed with the staff. and service. When I renewed my membership, several coverages were promised but were not part of the coverage - roof is not if it's a duplex. Air conditioning units are not covered if they have not received an annual cleaning - I thought the cleaning was covered but it was not and it voided other items that needed repair. Plumbing is very limited and the fact that you pay for a $75 show up fee and in most cases the unqualified tech shows up and needs additional approval from CHW which can take days to get the approval. So this now requires multiple trips to the property. Please keep in mind I am using this to cover a rental unit. Maybe if it was on my primary residence my experience may be different. The tech rarely shows up on time which continues to cause my frustration. Read all the fine print and get very comfortable with what is actually covered. Oh, getting a return phone call from CHW is always nearly nonexistent.

4 years ago Edited December 21, 2025

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lanetra gamble Pompano Beach, FL

Home choice warranty gives u complete satisfaction. I never have to pay anything more than the service fee and they make sure I’m taking care of.thank you so much

4 years ago Edited September 9, 2022

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PepperJewels Valencia, CA

I set up claim on weekend and had a appointment set up on Sunday for Tuesday repair of my garage door everything went well I am very happy with repair

4 years ago Edited January 10, 2024

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Kathy F Whitehead Corryton, TN

I had this warranty from my real estate agent when I bought my home. So glad I did. The first year in my home, my AC stopped working! They replaced the AC! I signed up again just in case.

4 years ago

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Vincent Clay Kansas City, MO

The technician was able to provide a temporary solution to my problem however the replacement of my appliance is taking longer than I expected and will cost more than I expected.

4 years ago

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Karen Hand Pell City, AL

Our central air quit working on July 22, 2022 and I contacted Choice Warranty. One week later a service person came and said the air conditioner had to be replaced. The claim was approved by Choice but the service company refused to complete the service. A second company was sent by Choice to replace the unit. This person said that the unit did not need to be replaced just repaired. He was here a August 15. He said he would come back a repair it on Tuesday. We never received a call telling us he was denied the claim. Today, August 17 I spoke with someone at Choice and was told the claim was rejected. The main reason we purchased our warranty was because of the heater/ air units. We live in Alabama and the temperature has been the high 80a and 90s. We are senior citizens in our 70s and we have lived without air for 4 and a half weeks. We purchased our second 3 year contract. We are so disappointed with the service we have yet to receive. KAREN HAND

4 years ago

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Elizabeth Robbins Chillicothe, OH

Does not provide coverage it states it does. States outrageous reasons to deny a claim. Then, to have your claim reviewed, because you disagree with their decision, the process is several days long. The person on the phone tells you that you will be able to email and call your case manager, but you can't. You have to schedule a 15 min phone call which is 2 days out. I have a policy through 2025. If not satisfied after my 15 min phone call, I am cancelling my policy. It would be better to put that money in savings and fix/replace items from that savings. In my opinion, and my sister's who had the same issues with Choice, Choice is not worth the money. After paying a fee for a technician to come review the situation, and then have it declined because some inane, unreasonable reason, I am better off saving and paying out of pocket. Trust me, this is what I am telling my friends as I complain about this situation.

4 years ago

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Bill Sioux City, IA

Denneys Plumbing were able to come a day ahead of schedule. They arrived as promised, were neat, and courteous. They fixed the problem. Choice warranty took a little longer to get a contractor scheduled.

4 years ago

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Renee Tuck Houston, TX

I truly wanted to rate them lower because Choice contract out to companies who are unskilled and unscrupulous that are trying to make money off of Choice customers. Choice goes along with them and they refuse to fix problems that their unskilled and unscrupulous contractors break intentionally. At the end of the day, no matter , you will still have to pay the service fee each time they come out no matter if the problem is fixed or they need to come back. Because they are all crooked , you will have to wind up paying more than service call. Horrible. Dynamic Flow Heat and A/C intentionally broke my A/C system and told my compressor was broken two weeks after I just had a perfect tuneup with freezing A/C. Dynamic Flow Heat and A/C were called out just to unclog my A/C but he claimed the compressor went out while he was working on clogged drain. Now Choice won’t fix what Dynamic Flow broke!!!! I’m going to file a lawsuit against Choice and Dynamic Flow, etc. Dr. Art

4 years ago

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Robert W Evanson Austin, TX

Gentlemen was courteous and worked very hard to get me the best discount he could concerning my senior citizen status and amount I had budgeted for a home warranty.

4 years ago

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Carol Winkler Troy, MO

I have made 3 claims to date. The 2nd and 3rd claims have both taken too long to get appointments scheduled. My 2nd claim was finally handled by a great company located 2 hours away. Even though I was pleased with their service I wonder why a local company was not used. Now my 3rd claim took a little less time to schedule but the technician did not come out. There was no call from said company with explanation or to reschedule. I called the company number provided by CHW only to find it was for a pool company. I am still waiting for repair of my lighting.

4 years ago Edited January 10, 2024

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Lisa Daigrepont Mobile, AL

I'm not satisfied with it. I bought 6 yrs upfront and am being told salt cell is not covered. I bought same warranty for the buyer of my last home and was very disappointed in the outcome for her claim as well. Considering getting money back and doing more research for another company. Very annoying to be lied to when purchasing and then denied when needing to use warranty. They won't even cover my salt cell pool equipment; You think they're going to give me anything to leave a review . That's funny. Take care of your customers and they will take care of you. As a business owner myself i practice this.. I accommodate them instead of them accommodating me

4 years ago

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DAN PARKER Covina, CA

IT TOOK MANY MONTHS TO HAVE OUR SERVICE CALL PARTIALLY COMPLETED. THE CALL WAS FOR BOTH THE FRIDGE REPAIR AS WELL AS TO HAVE OUR STOVE TOP REPAIRED. WE WERE TOLD THEY COULD NOT REPAIR THE STOVE TOP AND A CASH OFFER WAS MADE TO US BY EMAIL. THE OFFER WAS NOT ACCEPTABLE AND IN THE EMAIL IT GAVE US A CONTACT NUMBER TO CALL TO APPEAL THE OFFER. AFTER MANY ATTEMPTS TO CONTACT THE PERSON BY EMAIL AND PHONE FOR SEVERAL MONTHS, WE HAVE NOT RECEIVED A RESPONSE. OUR STOVE TOP IS STILL NOT REPAIRED OR REPLACED. SO FAR THIS IS A "TERRIBLE EXPERIENCE".

4 years ago

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L Jeannette Mobley Ashburn, VA

Very prompt response to claim report of a needed repair. Technicians are experienced and fix the problem. Only had one tech in the past who didn’t resolve the issue.

4 years ago

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Linda Lawshae Tulsa, OK

I am extreamly disappointed with Choice. I will be looking for a better option. I paid $85.00 Service fee and now they want an additional $455.00 for me to get my replacement hot water heater. I am 80 years old and live on a fixed income. I have had this policy for many years and only used them once. I also pay for my special needs daughters Choice policy. Choice has done nothing but jack her around on her heat pump repair. Choice has sent several people out but not one knowledgeable in heat pumps. I have also paid for all of her service calls. I really someone reads this review and does something.

4 years ago

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Kostiantyn Chemerys Lawrenceville, GA

Don't waste your money on this scam company. They will most likely fix your faucet for $85 service call fee which you could pay directly to some handyman and get the same fix, but if some major stuff blows out forget about it. Water collection pan in my AC air handler rusted and leaking water which eventually shuts down the unit. Tech who came didn't bother to check the pan material even though I insisted and put his notes that it "cracked" assuming it was plastic. CHW was happy to reject my case due to "damage or misuse/abuse" stating if plastic cracked it was due to some damage. No matter how I tried to convince them it was a steel one indeed, nobody cared - they had a formal reason to decline coverage. I heard many baseless statements from their service managers about "non-moving parts not covered", "that part not covered" etc which was lies since their agreement boldly states "all AC parts are covered if failure occurred due to normal wear and tear". What is rusting if not wear and tear? How can you prevent a metal piece exposed to water 24x7 by design from rusting? What kind of maintenance would have prevented this? Nobody cared to pick up a phone and actually call that tech who put initial notes in. Assigned case managers were helpless and miserable, not sure what their function is if they have neither interest nor power in the claim process. To wrap it up, they will make up any stupid excuse you can or can't imagine to deny your claim if it's significant.

4 years ago

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Lloyd Waters Fort Smith, AR

I filed two claims. One for clearing some drains, the other for a water heater issue. The drains were cleared the next day. The water heater issue has gone over a week, and still is not resolved. That's a week of cold showers for me and my family. At least it's not winter. This automated system idea is not as efficient as y'all think.

4 years ago

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Janet Ford Rio Rancho, NM

I have been happy with with Choice up until now. My wash machine is missing a tag on it and Sears repairman can't work on machines without this tag. I tried 3 times telling a lady this in your claims department but all she would say is no they will fix it, this happened also in April so I knew they couldn't work on it. So I finally said fine and hung up. Sears came and couldn't work on it but i had to pay the $65. After a week of not hearing from choice I called back. Talked to a nice lady who set up with another company. Guess what??? had to pay another $65!! Called company back to ask about the $65 again I paid out and after 15 minutes was told I wouldn't have to pay it the next time. Usually I have a claim a year so I guess I will wait till next year before I will benefit from that. OMG it will be like winning the lottery. as you can tell I won't be recommending Choice anytime soon. Have had Choice 3 years now and two years left on my contract. Hope I don't need to use them again.

4 years ago

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CGF Chester, VA

They aren't a good warranty company. The representatives have a strong dialect, and the connections are not clear. They could not get a repairman for 3 weeks and was given the option to find one. I found one but they had to contact the company to secure the slot. They said they would not. They do not call you back nor companies that you find. Once I found a company they gave us problems in completing the reimbursement paperwork. They did not provide the correct paperwork and everything is on the computer. What about persons that can't use the computer? I'm paid up until 7/25 and this is poor customer service. I'm reevaluating this.

4 years ago

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SoCal YogiGal Tampa, FL

The ease of opening the claim online was nice. I was a tad disappointed that I need another claim and another technician, to finish the job (wiring vs installing a new pool pump motor)

4 years ago

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Randy Carmack Denver, CO

They jumped right on cureing the problem. Only trouble the person they contracted with did not show up. No problem with choice. They did there job.

4 years ago

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Bill Hamer Birmingham, AL

Timely response. Moved into another home after 16 years. Inspection missed a few problems with appliances Choice has been terrific in working thru the issues.

4 years ago Edited August 9, 2022

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Sheila Crisp Knoxville, TN

Good at setting up appts. Staff isn’t as well informed on policies. One says one thing and then you talk with another who says something different. All in all I’ve been satisfied with them.

4 years ago

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Krista Mathis Tallahassee, FL

Choice Warranty works well if you only have repairs. When an appliance cannot be repaired, they stink. The case managers do not return phone calls or emails. They don't offer to pay for the equivalent appliance. When my dishwasher broke they only offered $300 to replace it - which cannot even buy a portable dishwasher. Now when my A/C broke, they are dragging their feet, case managers are not reviewing paperwork, lied about calling technicians, and will not follow up so that we can order a new A/C when I've been without A/C for over 2 weeks in 90+ degree heat. Customer service will not give any contact info to push the case forward. Very frustrating and disappointing experience.

4 years ago

Choice Home Warranty Reviews