Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Kytara Bradley Mobile, AL

The service companies the use are flaky, untrustworthy, I've had issues with two of their chosen service companies

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Belinda Turner Cedar Hill, TX

I never received the paperwork in the mail for the warranty. I was told several times I would get it. Never did.

3 years ago

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Judith Curtis Huntington, WV

They do NOT RESPOND to claims! After paying them over $1200 we submitted one small claim for a part on our air-conditioning unit. They have done nothing AT ALL.

3 years ago

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Contricia A Tyson Clinton, MD

friendly and professional customer service staff and service professionals

3 years ago

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Luciano Lucero El Paso, TX

Excellent customer service, they take care right away thanx

3 years ago

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Cheryl Cataldo Indialantic, FL

I believe they try to get your problems solved in a timely and fair manner!!

3 years ago

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Kwangyeh Fang Naperville, IL

Very friendly and impressive customer services. Ronald L is great.

3 years ago

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John Judson Jones Conyers, GA

Customer service followed up to ensure accurate accountability

3 years ago

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Barry Channing Las Vegas, NV

All calls are handled in a professional basis. No complaints

3 years ago

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Cindie Zachary, LA

Choice Home warranty has been very professional, courteous, quick service

3 years ago

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Maman Almagir Greensboro, NC

I made a claim for my A/C and it is been over a month now but still waiting even though they took the money out of my account. They always tell me different stories.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Verified Customer

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Tim Scottsdale, AZ

repairman states that Choice doesn't replace appliances at retail price, but only a small portion of that cost

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Robert Hart Pottsboro, TX

Super fast for claims. . Easy to reach..have knowledgeable contractors...

3 years ago

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Patti ruiz Phoenix, AZ

They followed trough with what they advertised abt their warranty!

3 years ago

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Joyce Sparks Fort Worth, TX

always on time when putting in an orders. Great value for your money

3 years ago

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Nick Padilla Clinton, MD

Technician responded immediately and came to the home within 24hrs.

3 years ago

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Phillip Lane Longview, TX

You tried to under pay $600 + to replace my oven. After protest you under paid ,$300+. Not what your guarantee claims.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2022

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Phyllis Bustle Alexandria, LA

You chose someone I never heard of. He hasn't called, you didn't call to say he wasn't coming, so I have waited. He didn't show up, and I'm somewhat miffed!!!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 27th, 2022

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Verified Customer

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Derrick Phoenix, AZ

They responded immediately and the company they sent out was very informative.

3 years ago

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Douglas Mary Greencastle, PA

I used to warranty and found out that there was a cap of sixteen hundred dollars so I will probably drop Choice.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 25th, 2022

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Mary Mount Juliet, TN

I am happy with the price. I set up an appointment and they came and fixed what I needed done.

3 years ago

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Laila Houston, TX

They came out and fixed the problem right away when I needed them.

3 years ago

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Debra Brodie Savannah, GA

The company that came out to fix my dryer was fantasti was fantastic

3 years ago

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Beverly Hyde Chatsworth, GA

They are fast and efficient. My stove got repaired with one visit to my home.

3 years ago

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Peggy Smiley Jacksonville, AR

They were really fast getting to my house when I called that my air went out

3 years ago

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patricia crossan Dover, DE

A repairperson was sent quickly and did the work efficiently.

3 years ago

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Quentella Hayes Los Angeles, CA

Because when I called they call right back and set up service repair

3 years ago

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June Long Lubbock, TX

excellent customer service and technicians who come for repairs

3 years ago

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Jerry Weaver Katy, TX

Excellent service every time I have used Choice Home Warranty

3 years ago

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Shirley Roop Henderson, NV

Fast and efficient. Giid value fir the money. Always helpful.

3 years ago

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no name Queens, NY

Two claims, one for pool control issues not covered. One for A/C issue covers with deductable

3 years ago

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Sandy Mullinax Somerset, KY

Very responsive when I have issues, and have always been able to help me get the issue resolved.

3 years ago

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Tim Armentor Broussard, LA

They have been responsive to our requests. In most cases, the repair personnel do a good job

3 years ago

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Christy Ratliff Ruston, LA

Because the tech you sent out did not follow-up and fix my air conditioner. My house is over 80 degrees now for almost a week!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

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Vera Hollins Baker, LA

They decide your coverage based on replacement or repair. I have full coverage and have been told three times that my claim was not covered

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Verified Customer

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Gloria Alvarez El Paso, TX

Excellent job n fast to respond . Good job done. On time. Very polite.

3 years ago

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Gail Johnston Magna, UT

Very happy with quick response and professional service representatives.

3 years ago

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carol sorensen

Good customer service, quick response time and friendly reps

3 years ago Edited January 10, 2024

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Fareda Lytle Saint Louis, MO

Quick responses to repair request, reputable vendors for the most part.

3 years ago

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Maureen Port Saint Lucie, FL

My garage was broken within twelve hours from calling it was repair

3 years ago

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Tom Lyle Jonesboro, GA

If you have a problem they have some one on your problem fast

3 years ago

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Yolanda Wheeler Lancaster, TX

Trustworthy, great service contractor are very knowledgeable

3 years ago

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Mary Davis Oklahoma City, OK

very pleased they got out next day & were able to resolve the problem

3 years ago

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Edward L White

Easy to understand, customer service representatives speak English, and down to Earth.

3 years ago Edited January 10, 2024

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Bobby Aflleje Orange Park, FL

The company came completed the work very efficiently and quickly.

3 years ago

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Carole Kaufman Chandler, AZ

Quick response. Only one visit needed. Excellent fast respnse

3 years ago

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Tanya Jimenez North Port, FL

They are prompt and the technicians that arrive take time to explain and answer your questions

3 years ago

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Kathryn Rollen Kansas City, KS

Great Customer Service and overall communication and service!

3 years ago

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Charlesta Brown Columbia, SC

Just getting the help when I really needed it in a timely manner.

3 years ago

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Kim Jones Southaven, MS

3 years ago

Choice Home Warranty Reviews