Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Shohreh Phoenix, AZ

Courteous customer service agents every time I called & fast service delivery . I had other home warranty services before but so far this is the best choice of all.

8 years ago

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Alicia K

We got Choice Warranty when we purchased our home. Our AC went out, so we called them to send out someone to check it out. The gentleman who came was awesome- very helpful. But when we called Choice back, they said we would have to pay $200 for a leak test when we already knew there was a leak. Then after the leak test, Choice would not cover the leak any time there is rust. How would there not be any rust when it's an outside unit? So we decided not to do that. But then we noticed our fan was not running (it had been working while fixing the leak). When we called Choice back, they said they would not cover it because we did not fix the leak. They said if we would have called about the fan first, they would have fixed it. All customer service we talked to were no help. We would NEVER use Choice again- it's not worth it at all. And even the $60 service call fee we had to pay, the guy who came said that is generally what you pay any company to come out. Don't use Choice! Not worth the headache.

8 years ago

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Katherine Mellott Baltimore, MD

This company should not be in business. It is a scam. They do not pay claims and in fact, deny without any physical evidence (pictures or reported evidence from service technicians, etc.). We purchased this policy when we recently purchased a home that had systems & appliances that were 20 years old. The sales rep stated that would not make any difference and our systems & appliances would be covered. We filed a claim 5-17 for a leaking furnace and after no calls all day, I called a reputable heating & air person myself. They refused to work with CHW as was not paid on prior claims that CHW had contracted with them to do. With water leaking, I had no choice but to pay myself. Our Furnace & A/C was just worn out. Old. Non-repairable as it is an R22 and parts are no longer obtainable (Government banned due to environmental issues). Even with the report from the professional company as well as pictures supporting NO RUST, CORROSION or MISUSE, they denied for just that reason. What a joke. Ever heard of Great Benefit Life Insurance Company from the movie "The Rainmaker"? CHW is them. Do not waste your time or money.

8 years ago

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Jim

Our realtor suggested this company and set up the contract

4 months ago

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Rhoneshia

I thought I was getting a good deal monthly

4 months ago

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Yuko

Fast and proper repair services provided

4 months ago

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Paula

Good price at first but takes too long to schedule service.

4 months ago

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Mark

takes to long , won't pay full bill. 3 days to get a plumber out with sewage in basement.

4 months ago

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Bill

Wanted coverage on new home in case we have issues

4 months ago

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Sudhir

Not sure about their assessment by their service technicians and their staff

4 months ago

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Jennifer

They were recommended by a friend. So I gave them a try.

4 months ago

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Harold

Promotional offering for physicians. xxxx

4 months ago

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Chasida

My realtor convinced me to get a home warranty.

4 months ago

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Maria

Scheduling is difficult and inconsistent with vendors.

4 months ago

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Melissa

Need home warranty and they were affordable

4 months ago

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Steve

Thought it was a good company. I researched many companies

4 months ago

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Steve

Of all the issues I had they were only able resolve less than half

4 months ago

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Robert

Still waiting for final settlement on this claim.

4 months ago Edited November 20, 2025

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Nydia

I saw good customers reviews online ...

4 months ago

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Joseph

CWHas always been there to asap when I’ve needed them and will continue to do so.

4 months ago

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Mark Kolon

Terrible. I was scammed by the technician and now I must wait for a review for another week.

4 months ago

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Cristine

No happy with technician that was sent! Warranty is great to schedule but not the technician sent

4 months ago

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Sandra

Long wait for reimbursement up to 30 days

4 months ago

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Don

Because I paid for the contract/service.

4 months ago

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Norman

Great reviews online- not much else to say.

4 months ago

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Marvin

Still waiting for CHW reinbursement All paperwork was submitted

4 months ago Edited November 8, 2025

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Awais

Its neutral feedback based on service delay.

4 months ago

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Stephen

They were the low cost provider in my area

4 months ago

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Alan

Had a policy before and renewed but service under new policy is not as good

4 months ago

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Jorge

Seller purchased this policy upon sale of house

4 months ago

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Wilma

I wish I did not buy this warranty except for appliances - plumbing was a disappointment

4 months ago

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Nadine Alameh

Affordable and came up high in reviews ..

4 months ago

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Ashley

They take to long to resolve some issues

5 months ago

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Minda

Because i had already signed up with them

5 months ago

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Dinesh Kansara

Great customer service each time and easy

3 months ago

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William

Quality customer service and great service providers

6 months ago

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Roger Ferguson

Original garbage disposal was much quieter.

6 months ago

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John and diana Marple

I had to wait to long for you to find a technician

6 months ago

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David

The repair man changrd a light bulb. He did not fix the broken light can in ceiling

7 months ago

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JoAnne Tadeo

I have a current claim in now and it’s been weeks as usual to get my issue fixed. This happens every claim.

7 months ago

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Cassandra Smith

I am waiting for my new ice maker to arrive and get installed.

8 months ago

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Tommy Ft. Washington, MD

Befor the last snow On Thur, I called in my HEAT. I DIDN'T GET THE NAME OF COMPANY TO DOTHE WORK UNTIL SAT AFTER THE SNOW SO I CALLED THE COMPANY AND THE SAID THAT THEY DO NOT WORK ON SAT BUT IF I PAY A EMERGENCY FEE THAT THEY WOULD COME OUT. I CALLED CHOICE AND THE REFUSE TO PAY THE EMERGENCY FEE, SAID IF I WANTED TO COMPNY TO COME OUT I WOULD HAVE TO PAY IT MYSELF PLUS THE SERVICE CHARGE. SO I DID NOT GET MY HEAT RESTORED UNTIL MONDAY. I HAD TO GO OUT AND PURCHASE TWO HEATERS TO SURVIVE THE COLD. AND THAT WAS REALLY UNFAIR BECAUSE I PAY YOUR COMPANY FOR THIS REASON.

2 years ago

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Diane Giles Los Angeles, CA

Phil M is really good at explaining the process. Gave me a great price that I was confortable with and answered all my questions. I would have no problem giving a referral in the future to my friends.

2 years ago

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Robin Killeen, TX

Never had a repair done but this review is about trying to cancel service. Had them for one year and when the contract was up I called to make sure it would not renew. Was told it would not but then they charged my account and told me they would not refund my money. Had to dispute with my bank to get my money returned. Was very disappointed in their practices.

2 years ago

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linda isbell Atlanta, GA

The fast and efficient way that they work to resolve any warranty issues is fast with detailed instructions regarding the repair work and service providers. Much better and improved

2 years ago

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Lisa Nash Powhatan, VA

Liked having the options to choose longer coverage time with the ability to split the payments vs one lump sum. Very easy to work with and lots of options showing flexibility.

2 years ago

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Jeana Berry Louisville, KY

For the claims that they did cover, I was very satisfied. Sadly the things that were not covered ended up costing me more because each claim requires you pay the service call fee without knowing what work will be approved or not. They also do not have a lot of contractors available in all areas. There is an option to call your own and submit request for reimbursement but that requires to service tech to submit the issue to Choice BEFORE the work. Placing faith in that happening bit me several times!

3 years ago

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Arif Hussain Chandler, AZ

We have been using Choice Home Warranty for over 3 years and there customer service is excellent. We had HVAC system issues and they replaced our 20 year old HVAC system. Also their service fee is low $60

3 years ago

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Rus Burgess Miami, FL

Loved interacting with your rep, Tracie A. She was patient, thorough, knowledgeable, engaging, and personable. Just the right combination when trying to sell something about which I'm suspicions.

3 years ago

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Tara Gillispie Hurricane, WV

I liked Choice Home Waranty for the huge selection of appliances that they offer coverage for and for the flat rate. The customer service was outstanding with their timing of completing projects.

3 years ago

Choice Home Warranty Reviews