Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Ryan Michael Topeka, KS

This is the worst company you can get a warranty through. Extremely rude workers and they really do not make an effort to help. I am currently 9 months into a claim and haven’t gotten a response from them in 2 months. I’ve called and can’t reach my case manager and requested the superior ... I have 5-6 messages unanswered on their portal and have called and they said a case manager will call me on 4 straight calls. I have gotten NOTHING from them. Save your money and don’t purchase. Their case manager Kirsten S. is the worst worker ever and is extremely rude!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 8th, 2021

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Maureen Fontanes Wendell, NC

The first technician never showed up. This is not the first claim in which this happened. Unfortunately it is discouraging. The second technician arrived on time and was amazing.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by the 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Apr. 8th, 2021

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Fields High Point, NC

The first company canceled 30 minutes before their appointment, and I took the day off of work. The second company fixed my leak however choice warranty would not cover the damaged bathroom cabinet which was destroyed by the leak. All the company did was tighten the pipe and put some kind of water repellent tape around it. The replacing the Faucet, but the cabinet is destroyed. Not sure if I’m gonna keep the warranty company if they don’t replace what was damaged because of a leak. Makes no sense, very disappointed and this is our first time using this company.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 8th, 2021

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TexasT Sherman, TX

Too bad you can't give them a zero, or a negative number. They don't even deserve a 1 star. If you get anything from Choice Home Warranty run away as fast as you can. They lie . . . period! They even have vendors/technicians that will lie and give false reports. It's just a matter of time before they get shut down for scamming people. The most unbelievable things about CHW is how they haven't been sued and shut down yet. Just a matter of time!

3 years ago Edited July 11, 2022

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 8th, 2021

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Debra Westberry Willis, TX

If I could not give one start I wouldn't. This company is a scam. They cover nothing. They send out terrible technicians. Choice sent out an AC technician and he put in the wrong size coil and ruined my unit. Choice would not help with this at all. Please read the small fine print on what Choice covers. They also read from a script when they give you a denial on any coverage. Save your money. Read on Facebook in the group about Choice. Look at what others have gone through.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations. We regret losing you as a customer.

Apr. 8th, 2021

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Jeff Charlotte, NC

This company is a nightmare to deal with. I purchased my new home with a home inspection that all items were in good condition, and competed all required maintenance service. This year alone they have denied repair of an exterior light, a ceiling fan, a refrigerator, and a dishwasher. Do yourself a favor and just place what you would have paid them in a savings account and complete the repairs yourself without them.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Apr. 8th, 2021

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C. Floberg Tonganoxie, KS

Customer service personnel are rude, dishonest & do not return phone calls or emails. The company does not take the opinion of paid heating & air professionals & will deny a claim based on their own “knowledge”. We provided all information requested & when we stated we felt we were getting the run around, claim was denied & they stopped all communication. Followed contract for mediation/arbitration & not one response from CHW. Terrible service.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 8th, 2021

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Ron Hartman DeLand, FL

Not much any longer ,service technician was the only positive,thus the 1 otherwise it would be 0. My appliance was unable to be repaired,I was given a buyout of 246.00 which wouldn’t pay for a toy appliance. I’ve spoken to Yvette who was as unhelpful as could be regarding my input. I will be looking for a new provider, and will let the 4 clients I referred this past year to do the same.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 8th, 2021

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Mama G Metairie, LA

Firstly it took aver a month to get a resolution to my non washing/drying moldy dishwasher. The part was back ordered, they offered me $246 to "repair or replace" the appliance. Where or where could I replace it for $246? after haggling past 2 weeks, I finally decided to move on and accept their offer(not worth my time to con't to dispute). Did so on line and low and behold, I do not get cash or a Visa type debit card, they "WILL" send to me a Lowe's gift card. so not only do I get a paltry amount to "replace" my dishwasher, now I'm obligated to go to lowes, now or in the future?????

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 8th, 2021

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Michael Chavalas Nashville, TN

We had a leak 4 weeks into owning our new home, Choice determined that it was a pre-existing problem and did not cover the repair. The water hook ups for the washer were leaking while in use.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 8th, 2021

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fishndude1 Boynton Beach, FL

I requested service for my A/C on Saturday morning. The repair was scheduled quickly for Sunday. The A/C was back up and running in about an hour.

3 years ago

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Coach Grace Forney, TX

Prompt services on repairs assignments! Provided contractor that could meet the needs of my schedule. Fast and professional Affordable service fee.

3 years ago

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Darryl L Carlisle Rex, GA

VERY GOOD DETAILED SALES INFORMATION PERTAINING TO THE PURCHASE CONTRACT, THE ONE TIME OFFER FOR 3YRS IS 👍 AND SAVES YOU EVEN MORE PER MONTH!!!

3 years ago

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Barbara Nail Spring, TX

I do not have to hunt for qualified technicians to do whatever work is necessary, and I know you will stand behind the work.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 31st, 2021

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jennifer dacus Greer, SC

The customer service is great. Really would like problems solved instead of having to keep paying 65 to have someone come look at it.

3 years ago

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Jacalyn ANDERSON-BURNS , WA

YOUR SERVICE SUCKS--3 WEEKS ANBD YOU STILL CONTACT THE ONLY ONE ON THE ISLAND TO REPAIR MY WASHER, BUT YOU FOUND THEM FOR MY DRYER-- AND I AM STILL WATINJG. THEN I ASKED TO FIND MY OWN TECH YOUSAID OLK AND THEN I HOIRED THE SAME ONE YOU HAVE A CONTRACT WITH ANBD YTOU CANCELLED THE APPT AND HERE I AM NO APPT, I HIRED MY OWN AS YOU SAID I COULD BUT YOU CHANGED IT ONLINE TO NOT MATCH OUR VERBAL CONVERSATION (10 OR MORE SO FAR) AND YOU RE CLOSED AT 1 PM HAWAII TIME. YOUR SERVICE SUCKS. I WANT MY WASHER HANDLED THIS WEEK OR I WILL SOCIAL MEDIA COMPLAIN EVERYWHERE ABOUT YOU AND TO BBB

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 31st, 2021

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Daniel Ray ,

Very fast service. I submitted my claim Monday afternoon online and the repair was scheduled and completed Tuesday morning.

3 years ago

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Judy Thompson Bath, NC

Very prompt for initial repair appointment. Explained everything and informed me what was going on how it needed to be repaired.

3 years ago

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Barbara ,

You are responsive. When I call for service it is scheduled quickly. And, your repair techs are respectful and knowledgeable.

3 years ago

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Al Hoekstra Franklin, TN

Waal fixed my lower HVAC unit. It was not an obvious problem, but he properly diagnosed and fixed the issue. I'm very impressed and pleased.

3 years ago

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DICK HAMILTON Warner Robins, GA

Obtaining the policy was outstanding. Now we hope that if we have any problems the service is as good. Anthony was very knowledgeable and helpful.

3 years ago

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LG San Antonio, TX

No coverage for Preventative Routine Maintenance, yet it is required in order for claims to be approved. After a claim was made for Preventative Routine or Pre-Season Maintenance, they listed my HVAC as "recorded as Needing Maintenance".

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 23rd, 2021

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Erle Benton Avenel, NJ

I had a problem with you covering the backup system of the sump pump. I asked for the Customer Service supervisor to call me. It has been two weeks and no call.

3 years ago

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ernie kyger Silver Spring, MD

I had an issue with my heat pump. the Choice subcontractor would not even touch the appliance. I mean that literally. They said it was inaccessable. I called another contractor out of warranty, and my heat pump has been working perfectly for over a month. All they did was replace a fuse. My dishwasher has stopped working 3 times in the past month. Twice the Choice sub came out and got it working again, but a week later, it stops working. It stopped working again yesterday.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 23rd, 2021

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Carmen Isabel Yovera Grapevine, TX

I like because they are for me soon as posible . Sometimes i don't like the persons or companies they request to do the job. Or solve the problem.

3 years ago

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Sonja Maroni Bethesda, MD

I would give them ZERO stars if it were an option. In six years, I have submitted three small claims. Two were denied and one approved partially. When a repair finally started, they refused to complete the work and I was left with a huge mess. Save your money and use it toward finding your own reliable repairs. This company makes communication very difficult and time consuming. Horrible service; rude people; a waste of time and money.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 23rd, 2021

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frank patricelli Brockport, NY

I had to wait for a week after asking to have a service on my washer and dryer before someone made me a appointment. Now I have to wait up to 30 days to get money fore the buyout for my washer. The buy out was much less then what a new washer would cost.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Mar. 23rd, 2021

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Debra Reeves Lithonia, GA

I am very much not satisfied with the agent, Ronald L., that I dealt. He was rushy and we made an agreement with my payment in which he didn't honor. He charged my account for an amount not agreed upon and will not return my calls. I'm cancelling the service and disputing the charges!!!!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.
In a recent review of your policy, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 18th, 2021

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Deborah FrenchLovejoy Pahrump, NV

Replacing my microwave and sending me a check for $191.00, and then letting me know that it will arrive in the next 30 days let me know that I will not renew with you after the years that I have not had only 2 claims. Who can buy a comparable over the range microwave for that amount of money? Also, I have not heard regarding my other claim for the dryer and it appears that no one is trying to look into it to complete the claim. The amazing word down in the lower right hand corner is not put on by myself. Far from amazing.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 18th, 2021

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Big Jen ,

The tech sent out was knowledgeable and honest. I appreciated his honesty as I had been lied to twice before by independent companies.

3 years ago

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Joan K Wodstrchill Pekin, IL

Choice warranty increased my monthly payment without warning..increased my technician fee without warning. I was led to believe in beginning, as long as I used your recommended technician you would pay for their recommendation to either repair or replace said item, again not true. Your company is nothing but scam, ripoff. Will make sure to descourage others from making same mistake!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
We regret losing you as a customer.

Mar. 18th, 2021

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Kelly Joe Melton Odessa, TX

When my washing machine failed we contacted the service they worked diligently together some one out to the house( this was no easy task ) and gite the job done

3 years ago

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Rebecca isaak Charlotte, NC

So many denied claims on covered appliances. I feel like you guys will come up with anything to not have to replace an appliance or have very broad exclusions and deny the repairs. There are very few things you guys seem to approve.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Mar. 16th, 2021

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John Radovich Las Vegas, NV

When they decided it was more prudent to replace ilI assumed they would replace like for like. This was not the case. They decided to pay me approximately 60% of what is actually out there. They said they don't pay retail Now I am considering not renewing.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 16th, 2021

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Terrysa Nguyen Little Elm, TX

I feel like Choice Home Warranty does not cover enough for the price you pay. Having to pay a service fee for someone to come out every time for the same issue is ridiculous - when it should have been resolved the first time. But it took multiple people to come out to look at the issue and then to tell us that our warranty is not covered. Very frustrating.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 16th, 2021

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Jeanne Breden Columbus, OH

The technician was doubtful of getting my claim through even though it is a drip situation that needs to be attended to but he got his service call money.

3 years ago

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Edgardo Sarino Henderson, NV

The Choice Home Warranty gave us a good Door Garage repairman from Pioneer and gave him $45.00 as required. Very competent and efficient. Thank you

3 years ago

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Kristen Fratt Mesquite, NV

Setting up a new account with a new vendor like Choice was worth it because the individual we talked to was helpful, knowledgeable, and patient.

3 years ago

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Daniel Mayes Midwest, WY

This company takes forever to get things worked on I had a product on the 9th month of 2020 and they just came to my house to work on the product on 3-4 of 2021 a previous product that I had worked on they only gave me $400 on and the total price to replace one like it like what they recommend in their paperwork was almost $1,000 I paid 900 and something to have it replaced

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 8th, 2021

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Laraine Grande Staten Island, NY

Answers your appointment requests quickly. No so sure about the coverage issues: My dishwasher door isn't covered! Thought you need the door to work properly in order to use the dishwasher.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 8th, 2021

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Ann Lisle, IL

As of today 3/6/21, I have not been contacted in regards to approval of a new water heater. I called early Thursday 3/4/21 to report the leaking, no hot water problem. Was told by technician that the earliest he could be back would be Monday or Tuesday do to the fact that Choice Home Warranty has not gotten back to him before he left and the the place they purchase the heater is not open on Saturday or Sunday. Disappointed at this point of the service from Choice Home. Technician was very helpful. Explain in detail everything.

3 years ago

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BJ Shelton Norcross, GA

The technician that came out to the house was phenomenal. He was super nice and professional. The coverage is deceitful. They claim their coverage is for "normal wear and tear" but when my unit had a problem because of a leaky coil caused by the deterioration of the coil (which the technician told me happens to every coil over time (sounds like normal wear and tear to me), but hey I guess if they actually paid their claims they wouldn't be in business making money.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 8th, 2021

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Bob Duber ,

This is my renewal, talked to Matt great low pressure salesman also got a warranty on a house i am selling, and telling my sister about my experience

3 years ago

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Nick Stein Evanston, IL

For this latest service call things went well. The contractor communicated and followed through to complete the repair work needed.

3 years ago

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Alix Matos ,

My first claim was denied for ductwork, so I am disappointed that ductwork is included in the contract, I've been paying for my policy for several months, and the claim was denied. Don't say something is covered when it isn't. I paid $85 for the contractor to come out and I don't know why the claim was denied. From the email I received, I thought it was going to be covered so I was surprised when the contractor said it was denied.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you.

Mar. 4th, 2021

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Steve Port Saint Lucie, FL

Not worth the money, totally dependent on the quality of the vendors chw uses. I've had a problem with each claim I have made. Denied on first claim said not covered. Second claim after 2 weeks vendor never showed up. When a different tech showed up said he only just started working on appliances. Last claim vendor never fixed problem and I'm having trouble getting them to come back. Stay away.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 4th, 2021

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Lovita Redd Conyers, GA

I like how easy it was to request service/file a claim. The communication from the company was immediate upon making the request.

3 years ago

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RW Houston, TX

I filed the claim and within two hours an appointment was scheduled. The technician was professional and courteous and did a great job. Thanks!

3 years ago

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p Benajam Bluffton, SC

I had to find my own technician. I paid $85 to appliance repair and then find out that CW cancelled the order. So I had to file another claim because they could not find another technician to come out to service my dryer. I was told that I would be reimbursed the $85. So I found a new company to come and service the dryer. I pod $95 for them to diagnose dryer issue. Sent in work order which was approved. So now I have to call and get my original $85 back and I need to pay when the 2nd service technician comes to repair dryer. So I am out approximately $350. Not very happy.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate /your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 1st, 2021

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Richard groth Kittanning, PA

Very informative and completely assured of coverage details. Offer was great and will be able to review with forwarding email confirmations

3 years ago

Choice Home Warranty Reviews