Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Thaniel Thacker Prestonsburg, KY

I had high expectations for CHW, until I had to use it. Failure to replace a 14 year old water heater with water running out the pressure drain cost me an increased water bill as well as an increased electric bill. To add insult to injury, after 4 days of no solution from CHW I had to use a local plumber and, of course, denied payment. I have appealed and hope a resolution can be reached. I have receipts of all my expenses and just want to be paid by the service that was suppose to have my back.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 21st, 2021

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David Colone Phoenix, AZ

the 2nd company they contacted regarding my plumbing situation had a great service tech show up on time n he repaired the leak in a very short time

3 years ago

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Family Wightman Dover, DE

I switch to Choice because they offered a lower rate but I got what I paid for. Terrible customer service. Sent scam technicians on multiple occasions that tried to collected extra cash. After I complied they tried to send the same scammer to fix something else. They offered me a gift card to replace my oven but it had to be used within a few weeks. I did not get a chance to use it because my wife died and they refused to honor it. Just a short list of many complaints.

3 years ago

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Mr. Gambill

Choice home Warranty say the cover this and that, but hide the fact that they only cover some of this and that. When they send you a chart and it has checks next to things that are so called "covered", that it not the case in reality. I started with a $25 dollar service charge fee, that increased to $40 and I found out on this call it is all the way up to $75. This is after they take $45 a month from me and I have not had a claim in over two years. I will be looking elsewhere after this experience.

3 years ago

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Patricia Ann Gray Girard, GA

Staff is very professional, knowledgeable, and personable. They take time to listen and understand your issue & need for quick resolution.

3 years ago

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patrick landy Clearwater, FL

this company sucks and does not live up to the reputation. I will be filing with BBB and indicating such. I have a 18 year old Garbage Disposal that stopped working and they came out and assessed that it could turn, was getting electricity, but did not have a reset button. They refused the claim on that reason. Both the technicians that came out stated the unit was not working and suggested replacing. The Choice determined not to. I am cancelling my account and advising all of our friends and relatives to do the same. This is shoddy business by anyone's standards.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 19th, 2021

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Julia Salazar Miami, FL

The service is awesome and they respond very quickly and they their best to fix your problem the same day. Very good company!!

3 years ago

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Kodu Bala Cary, NC

It has always been a good experience in dealing with Choice Home Warranty - very caring, helpful and fast service. Thank you.

3 years ago

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Marie Turchiano Stony Brook, NY

Even though choice home warranty refused my claim the technician that came was very good and tried to help troubleshoot issues I was having.

3 years ago

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Linda Waxhaw, NC

Choice home warranty sent electric engineer to my house on the 4th day of my claim. The engineer is great and worked hard to get our power back.

3 years ago

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jim watkins Midland, TX

I am totally unsatisfied with this company and will seek legal restitution unless they do the right thing. I caught an issue with AC and called for service. The third, yes third technician they sent diagnosed problem and recommended a repair before unit had to be replaced. I was sold the technician said there was nothing wrong mechanically (I have a copy of the report, a lie). When I confronted claims specialist I was told the unit still worked and they would do nothing. Unbelievable! No wonder you have been sued so many times!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 19th, 2021

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Allen Hollingsworth Virginia Beach, VA

Just filed second claim and Choice Home Warranty has been immediately responsive. The claim process is easy and quick. Very pleased thus far.

3 years ago

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Mary Habersham St. Petersburg, FL

this is my first time with this company but I understand and believe it's a good one I will update later because I am having them out today!

3 years ago

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Al Nagy Surprise, AZ

I won't ever refer this scam company. To take money from victims without verifying code regulations, then refuse to pay to conform to EPA laws is unethical and slimy. My R22 banned air conditioner is bad. It needs replacement. CHOICE denied claim reason. debris and water damage (rust) . No overriding concern about unknown banned refrigerant. If dirt and rust can invalidate a warranty on a 35 year old squirrel cage what do they cover? You're better buying 500 dollars I lotto and using your winnings to buy new appliances.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 19th, 2021

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Barbara Coleman-Fisher Minneapolis, MN

The technician plumber who came was very knowledgeable and explained everything he was doing. I would definitely hire him again.

3 years ago Edited January 10, 2024

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AB Lewis Center, OH

Very prompt and good service. It just took 3-4 hours to get a technician assigned to the task, who resolved the issue next day he visited.

3 years ago

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Mike Harris Coatesville, IN

Feels like the true definition of "bait and switch" as basic coverage sheet is given and when the product is purchased the "fine lines" contract is provided showing you everything that is NOT included! I am a home appraiser who firmly believes in the benefit of having a warranty but I will never again endorse Choice Home Warranty. I have only had one "claim" and they didn't even try and deny their tactics other than saying "sorry". My clients and myself will no longer look to CHW.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 19th, 2021

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Darrell Winfree Naples, FL

Disappointed the issue we had was not covered. Thankfully, we had reserves and could afford to pay the repair cost. Like all insurance companies, you guys go out of your way to not cover costs, due to your neat legalease...once our contract expires, we're done with you.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 19th, 2021

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Donald Haskins Zebulon, NC

Choice home warranty is a excellent service and all put representative to handle your needs with respect to your convenience

3 years ago

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Kim Dorchester, MA

The technician that came out to fix my central A/C unit from PMD PLUM BING & HVACR did an excellent job I would highly recommend this company.

3 years ago

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Silvia Garcia Delray Beach, FL

The technician came and was good! But Choice was totally lost in the process! While waiting for the technician Choice sent me an email saying that the technician had chanced the appointment date and assured me he wouldn’t show up! So I left the condo when I got home the technician called me saying he was there and denied the change if date! I had to rush back since I don’t live there ! It was a hustle and a waste of time! I demanded an explanation to Choice, but did not get any and not even an apology! I was vey disappointed with Choice!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

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Anthony Bishop Charlotte, NC

I just submitted my second warranty claim. The first was flawless and was quickly resolved. The second claim was promptly addressed AMD the service provider was excellent. However, Choice Home Warranty denied coverage. How can they deny coverage for a part that, when broken, disables the AC system and a part the system cannot operate without? Ihave appealed, and depending on the result, I may change warranty companies. This "uncovered" item makes no sense.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 8th, 2021

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Darrick Gilmore Washington, DC

Excellent Service. Technician called and arrived on time. He repaired my oven. I would recommend Choice Home Warranty. Thanks

3 years ago

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Tom C Atlantic Highlands, NJ

Very responsive, technician was assigned, came out and fixed problem within a few days. Very happy with overall process

3 years ago

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Betty C Gray Trenton, GA

This has been a horrific experience. Been without a refrigerator since May 10 and after 3 service calls and then to end up with less than 1/3 of the cost to replace my refrigerator is awful and I did not even upgrade, in fact, the unit I bought is smaller than the one I had to begin with. I know what to expect now from this company, Not to live up to what they tell you at time of sale.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 8th, 2021

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Jay Cee Memphis, TN

Took longer than normal to find a technician. Also, the turn around time for approval should be during that technician visit, not 24-48 hours later. This add to the delay of repairs!

3 years ago Edited August 29, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 5th, 2021

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Jane Salvatore Pensacola, FL

We were paying you since February an in June 3rd our pool pump went out n you said it was a pre existing thing it wasn’t n the tecnition told you it wasn’t never had a problem befor n you wouldn’t pay the bill 2000.00 we had to pay out of our pocket so no I don’t give you many stars had to pay a lot out to fix stuff after hurricane sally so didn’t have that to spare

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 5th, 2021

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Gene Danov Burgaw, NC

Worst company ever, I believe all they are is just a scammer. They hounded me until I gave in, and it was the biggest mistake. They have a hard time finding someone that will complete a repair for an appliance that you have covered with their contract. It has been almost two weeks since I had an appliance break that is covered by Choice. I am thankful it is not in the middle of winter, and needed an urgent repair of a furnace.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 5th, 2021

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Michelle Monroe, NC

Awesome fast service. Come home on a Sunday night after a long vacation and my dryer was not working. My dryer was compltely fixed by Tuesday

3 years ago

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Jim C Houston, TX

I waited two days for them to find me a technician they could not find me one I called my own technician he gave me a price and an estimate and then they only offered me 1/4 of what the bill was so they offered me $100 towards a $400 bill people on the phone we’re very rude one person hung up on me one person basically had me on hold for 30 minutes the service is very poor and they do not have technicians in my area no matter what they tell you because they would’ve found one for me

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2021

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Sherry Adame Spring, TX

This company is a joke This company is a joke. Don’t sign up they lie about absolutely everything just to get you to sign up. Every time I called for a repair they came up with all the reasons of why they would not cover the claim especially Ac issues witch is main reason I signed up with choice home warranty.Every thing they advertise is false .

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 30th, 2021

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jeanne walker Henderson, NV

Although the service person who did the repair work was excellent (One Drop Plumbing) and kept me in the loop with updates, it took two weeks for Choice Home Warranty to replace my water heater. That's a LONG time to be without hot water. I called, emailed and texted and talked to managers and it didn't help. And perhaps worst of all, I had to pay a total of $450.00. for this new water heater. (what's the advantage of insurance coverage if I have to pay so much(?) Since this was my first experience, my first claim, I'm disappointed and worried about further claims that may arise.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2021

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Mary Buchta Keyes, CA

It's been a nightmare. Nothing gets done. We are 4 weeks old with no water and they just keep putting us off. It took 6 months for them to deny our septic system because it's not in the foundation. I don't know of any septic tanks in anyone's home foundation. Took 3 weeks to get a hvac guy out then they didn't even want to pay him. No one wants to work with this company. Run! Mary Buchta

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Janet Pitts Columbus, GA

I called them with my problem ...they sent someone out ....they fixed the problem ... it was allll great ... we love them ....❤❤❤

3 years ago

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Erick Louisville, KY

Fast excellent service. Reimbursement option allows you to use a trusted local provider versus some contractor you have never known. Just terrific.

3 years ago

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Janice Austin Milwaukee, WI

2ND TIME I HAVE TRIED TO UTILIZE THIS SERVICE AND WAS AGAIN DENIED THEY DO SEND OUT VERY GOOD QUALIFIED REPAIR COMPANIES. HOW DO YOU FIX A ELECTRICAL PROBLEM, BUT YOU CAN'T REMOVE THE CEILING FAN CAUSE IT A COSMETIC ITEM, SO HOW DO YOU GET TO THE WIRING WITHOUT REMOVING THE CEILING FAN? BUT ONCE THEY DO THE INSPECTION AND CALL IN THE PROBLEM MY CLAIM GETS DENIED. READ YOUR EXCLUSIONS VERY CAREFULLY. I HAVE NOT BEEN ABLE TO UTILIZE THE SERVICE THAT I HAVE PAID FOR. GOOD LUCK TO ALL

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2021

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Diana Winchester Raleigh, NC

I have always had a home warranty and switched from HSA a year ago just because they weren’t going to cover the refrigerant and my HVAC but I’ve had nothing but denied claim s... most recently they said they wouldn’t replace a cartridge on a faucet because it failed due to sediment… The faucet was installed less than a year ago . They denied HVAC repair because they said the foils were rusted… While I had pictures and three statements from HVAC technicians that they were not rusted. That decision to switch to Choice has cost me a lot of money

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 28th, 2021

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denis thornton Macomb, MI

The process for submitting a claim is very easy and the communication is good CHW needs to inspect systems prior to putting them under warranty. We have had issues with an appliance and it has cost us significantly with damage it has done to the house

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2021

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pam potts Okatie, SC

Simmons service was excellent . Prompt professional . Seems like we may have have resolutions as this is our third claim for the same issue.

3 years ago Edited January 10, 2024

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Angela Robinson Gardnerville, NV

Choice promised in country point of contacts and calls, but they sub-contracted a company (sears) who is out of the country. Sears scheduled, picked up the work order then no showed. Then i had to take a 2nd day off to ahve them come. It took 4weeks to get a washer fixed. I will never buy a warranty again, instead I will pay a local to come fix items.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2021

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Dixit Patel Richmond, TX

Our technician “Carlos” was awesome. Very professional and kind. Thanks Choice for replacing the damaged garbage disposal with new one.

3 years ago

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Shelisa Henderson Mansfield, TX

They are very quick to respond! If you have a problem with a technician they'll quickly address it and provide someone else.

3 years ago

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Hg G Dallas, TX

Experience was fantastic! The customer service that was provided was nothing short of exemplifying pure professionalism.

3 years ago

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Rachel Thurber New Port Richey, FL

The worst company ever!! does not fix ceiling fans with lights. Does not fix water heaters. Denies all claims. And takes HOURS to speak to a customer rep from the Phillipines. Rude customer service. Didnt fix a leak in my refrigerator (5 weeks later), Rust appeared and BOOM, can't cover because there was rust?? But wasnt rusty 5 weeks ago, SAVE YOUR $ THEY ARE AWFUL

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.

Jun. 24th, 2021

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D. Gardner Littleton, CO

Well it is coming up on three weeks that my hot water heater has not worked properly. I got caught between the technician who said they would not come repair it and Choice that said they would. Then the tech said the water heater was leaking, which it isn’t, so Choice denied any repairs. I appealed the decision and Choice said they would repair it but I still do not have an appointment. It has been 2 weeks since the initial diagnosis.

3 years ago

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Joseph Lewis Coatesville, PA

The repair person showed up on time, explained the problem & took care of it immediately. Very courteous & professional.

3 years ago

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Linda Shreveport, LA

The owner came and did the work, he was very knowledgeable and friendly. He did a great job, would recommend this company.

3 years ago

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Skywalker N Dunlap, IL

My AC went out on Saturday. Choice wouldn't send anyone till Monday because they won't pay for Saturday service. I called my own technician because they said I could get reimbursement. When I tried to get reimbursement, they found little details and rules that I didn't know about to deny my claims. Rust and corrosion is not covered. Blocked drain lines and mold is not covered. Total waste of money. Don't sign up they don't cover AC unit repairs.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Ladyj Hill Hayward, CA

Well so far I like and believe the words that came out of Amy's mouth. So let me get started with them and see how true to their words they are.

3 years ago

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Chris Miami, FL

Great job Working with my schedule and getting somebody out to the house immediately to fix the air-conditioning in the summer.

3 years ago

Choice Home Warranty Reviews