Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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Eric Birmingham, AL

Case manager understood my concern and responded right away.

2 years ago Edited January 17, 2024

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Clarence Jerido (Travel Agent)

Great customer service. Took no time in repairing mt garbage disposal.

2 years ago Edited November 8, 2023

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Jacob Wilkes-Barre, PA

The service was great! Timing wasn’t bad either, only waited a week.

2 years ago

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Shannon Lee Frisco, TX

The claim process was easy and I received fast and excellent service!!

2 years ago

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Susie

My claim was quickly processed and the repair was completed quickly, as well

2 years ago

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Kamal Bagous

Immediately responded to my claim. Technician was skilled and very nice

2 years ago

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Verified Customer

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Gwendolyn Clark

They do not replace the appliance if needed, they will only give you about 30% of what it cost to replace it.

2 years ago Edited May 9, 2025

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Verified Customer

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Kathleen Fort Worth, TX

Customer Service, the contractors they choose to assist in repair at your home

2 years ago

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Lucy Esparza Austin, TX

That it can take quite a while for someone (a company) to pick up your claim when you need someone now.

2 years ago

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Verified Customer

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Reynaldo

Great job on assisting with getting my washer repaired as soon as possible.

2 years ago

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Charles Ayala Houma, LA

Great customer service! Process of filling and repair was super easy!

2 years ago

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Verified Customer

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Donna Testerman Prairie Village, KS

Love being able to submit a claim online and get such fast service.

2 years ago

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Martin Loudon, TN

Very responsive to issues and very comprehensive in coverage.

2 years ago

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Lee

Long time to set appt. CSRs only respond from script. Parts backordered. Poor communication. It shouldn't take months to have repairs accomplished.

2 years ago

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Verified Customer

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Minnetta Heidbrink Metairie, LA

I received a very fast repair service and an efficient plumber.

2 years ago Edited November 8, 2023

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Walter Thomas Atlanta, GA

My ac unit been down for the whole summer and I had to get my own tech and I am still waiting for them to approve the claim. I never seen nothing like this before in my life,

2 years ago

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Verified Customer

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Laura

Excellent response time and repair. All were accomplished on the same day.

2 years ago

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Adam Philadelphia, PA

Easy to schedule. Quick to respond with assigned repair company.

2 years ago

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Shanker

Very responsive in arranging help on claim locked in quickest possible time

2 years ago

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Michael Williams Albemarle, NC

I liked how easy it is to file a claim. The customer service was great.

2 years ago

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Verified Customer

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Beverly Evans CA

The ease of getting a claim # and direct contact with the appointed vendor.

2 years ago

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Cassandra Lloyd Matthews, NC

I have used this once. I received timely and knowledgeable service.

2 years ago

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Raymond Heard

It is absolutely necessary to. I have save a ton of money in most cases.

2 years ago

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Verified Customer

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Karen Lee St. George, UT

Still nothing, this company is the worst! All they want is more pictures of the same stuff. Do not waste your time or money. It has been a month and no hot water heater!

2 years ago

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Steven Clark TX

I can’t get anyone from this organization to satisfactorily get answers to a problem I’m having. They use vendors who are incapable of completing assigned tasks.

2 years ago

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Jeff Wright Huntington, WV

When repairs were needed CHW took care of it all with no hassle. Great company.

2 years ago

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DatBoiBest TV

So far so good, had to use it for my reKey. Ease, quick scheduling, no issues

2 years ago

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Phyllis White Denver, CO

Communication was not good request for a supervisor is never returned calls about complaints were not addressed or returned

2 years ago

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Sydney Arroyo Grande, CA

Very happy with the quickness and efficiency of service. Worth every penny.

2 years ago

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Barry

I needed them once, they came out and repaired the problem . Did a great job and I'm pleased

2 years ago

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Stella

I've been with them for a couple of years. Not a great response, but it's fair. Price went up too much at one time.

2 years ago

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Anonymous

They kept me informed. My furnace went out and they sent someone to fix it, so it's fixed.

2 years ago

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Ron

We had a water heater fitting leaking and they came and fixed it.

2 years ago

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Zaleata Walker Crete, IL

I like that fact that there is always someone there in case of emergencies.

2 years ago

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Enicasio Lopez Jr

I like the immediate response from the tech. He kept me in the loop of time of arrival

2 years ago

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Sankar Muthukrishnan Euless, TX

Excellent service Exceeded expectations, very professional techs

2 years ago

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Marieta Gilbert, SC

The technician did a great job and was very timely with his appointment.

2 years ago

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Cornelius Antwine Vicksburg, MS

Speed of getting in contact with me when I initiated the problem.

2 years ago Edited October 18, 2023

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Kevin Brown Aberdeen, MS

Like the flat fee but did not like the quality of workmanship and not being able to choose provider

2 years ago

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Kim Rua El Paso, TX

Had Choice come out for a dryer issue. Timely, courteous and fast.

2 years ago

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John Maumelle, AR

They were very quick to get someone when no one was available.

2 years ago

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sue Plainfield, IL

They repaired my claim and was little out of pocket expense for me

2 years ago

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Verified Customer

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Jacques

I am still waiting for my dishwasher stipend. It doesn’t cover the cost of the cheapest dishwasher at Home Depot, nor does it cover installation. Totally unsatisfied.

2 years ago

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Verified Customer

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Carl Philadelphia, PA

on line contact and some times quick service. but sometimes the contractors seem a little shady !

2 years ago

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William Texarkana, TX

Your reply to our repair request was very fast and refreshing.

2 years ago

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Patrick Walker Guston, KY

This rating is for the people whom actually complete the work.

2 years ago

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Richard Jarrell TX

A outstanding job on replacing GFI to get power 🔋 back in the garage.

2 years ago

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Chase Sheda Corpus Christi, TX

I am very happy with Choice Home Warranty... no hassle or anything.

2 years ago

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Jefferson Breen Los Angeles, CA

We have been waiting over three weeks to hear from a technician re: our refrigerator that is not working. Have called but still no response. UNACCEPTABLE!!

2 years ago

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Verified Customer

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Kristen Gruendler St Louis, MO

They are very responsive. We have had nothing but a great experience

2 years ago

Choice Home Warranty Reviews