Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Verified Customer

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Michael Tulsa, OK

professional agents and fast service and calling ahead to give arrival time

3 years ago

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James Wallace Winston-Salem, NC

They are very courteous and they handled all my problems very well.

3 years ago

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theresa a a greene Buffalo, NY

nothings better than pease of mind best home warranty company ever

3 years ago

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Nanette Campbell Las Vegas, NV

Quick response time. Excellent service. Problem solved within 36 hours.

3 years ago

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Steven Inglima Saint Cloud, FL

Quick and easy to handle our claims. All good. Friendly keep you updated.

3 years ago

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Art Dunn Youngsville, NC

Quick response to my request for help. Quickly resolved my issues

3 years ago

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EC Crouch Pikesville, MD

Time between service call to repair quick. Customer service is awesome.

3 years ago

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Sandra Gonzales Lubbock, TX

Have utilized once for plumbing issues. They were prompt and on time.

3 years ago

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Susan M Tullipano Lahaina, HI

After a shaky start, they have been very good in responding to repair requests.

3 years ago

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Janice Yetman Oakton, VA

prompt responses, knowledgeable technicians, reasonable pricing

3 years ago

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LARRY LIPSITZ Fort Lauderdale, FL

service providers in my area were great for some jobs and VERY bad in areas such as plumbing -

3 years ago

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Todd Cleveland, OH

Low rates, easy to deal with, all issues so far have been resolved to satisifaction

3 years ago

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James West Jordan, UT

I like that all my appliances wll get fixed by a professional as soon as I can call the claim in

3 years ago Edited January 10, 2024

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Verified Customer

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Anonymous Machesney Park, IL

Had an electrical problem and they came out within a few days and fixed it.

3 years ago

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Jeffrey Las Vegas, NV

They gave me a good offer that was better than the others. The service is fine.

3 years ago

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Robert Surprise, AZ

They took care of everything we needed. We needed the insurance.

3 years ago

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Envetha Millville, NJ

Always professional, always on time. They fixed my stove and it was perfect.

3 years ago

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Anonymous Scottsdale, AZ

I needed a toilet repair and they came out and they fixed it.

3 years ago

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Bobb goldberg Boca Raton, FL

Would Not honer warranty on the electrical panel for the heat exchanger nor replace the circuit breaker that trips when they hear exchanger is working

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 22nd, 2022

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Verified Customer

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James King Tomball, TX

Always additional cost to get work done claiming technician fees are not covered under the warranty

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Verified Customer

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Frank Ocala, FL

Sometimes they send you reliable repair service, and sometimes you wish you would have just done it on your own.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 22nd, 2022

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Verified Customer

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Addy Scottsdale, AZ

Prompt response, knowledgeable technicians, reasonable out of pocket expenses

3 years ago

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Ronald Dennis Rockingham, NC

Fast service, reasonable price, great company, need I say more?

3 years ago

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mike garcia Cedar Park, TX

I was pleased with the service. The technichan was friendly and knowledgeable .

3 years ago

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Dawn Woodruff Elkton, MD

Fast and really on point with there service and customer service.

3 years ago

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Kerri Gardner Wake Forest, NC

every time I have put a claim in it was dealt with wonderfully

3 years ago

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Leigh Esparza San Angelo, TX

I have had 2 claims recently and they were handled in a timely fashion

3 years ago

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Cathy Ayers Evansville, IN

They have been very reliable. And sent a service person quickly.

3 years ago

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Kenneth Kennedy Cedar Hill, TX

They work to get it right When you are satisfied then they are satisfied

3 years ago

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Claire Cichone Lebanon, NJ

Would rate higher but covid communication was difficult. It has greatly improved.

3 years ago

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Eric And Maryann Lebanon, TN

They listen to our problems. We recently has an HVAC problem and they came out to assess the problem.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 15th, 2022

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Verified Customer

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Kenneth Alsobrook Largo, FL

I was out of heat for 13 days and your company did nothing to help. I'm out $1800 with no income. And yet you still took $44 from me for this months service.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Lynne Greensboro, NC

It has been very easy to sign up, make a claim, and receive services.

3 years ago

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Joseph Udeaja Trenton, MI

Timely follow up on request. So far, have been impressed with contractors chosen for the work

3 years ago

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Sharon Duke Cleburne, TX

Choice Home Warranty always send the BEST techs to fix your needs

3 years ago

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Stephanie Swanton Hampton, GA

Our heater stopped working and Noone around the area would accept the claim. We had to pay out of pocket. We sent all information in to be reimbursed and have not heard back

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 15th, 2022

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Verified Customer

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Rafeal Broach

No hassle. Everything is great. They were able to fix my light within a short period of time. Customer service has been great. There is no being on hold. You get straight through. They answer your questions correctly. They let you know all the info you need to know.

3 years ago Edited January 10, 2024

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Verified Customer

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Michael A Sardo Phoenix, AZ

Sent qualified workers, who installed equipment and were very professional!

3 years ago

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Candice Carlisle West Chester, PA

I place a work order in and had a service call scheduled within 29 min.

3 years ago

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Ricky Jackson Stockbridge, GA

They double talk to sell u a contract then look for any reason to deny claims. Eight days to hear from them after submitting a claim then had to find someone myself!!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Verified Customer

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Brian C Thomas Patton, MO

I'm satisfied just not happy went up on monthly payments. But I guess everybody is going up.

3 years ago

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Rosario Hernandez Chesapeake, VA

When I had a problem with my water heater, they replaced it with no problem

3 years ago

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Crystal oakley Friendswood, TX

They had someone here the next morning. And solved the problem.

3 years ago

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stanley childs Elizabeth City, NC

They give great service and they comes out in a very short time period

3 years ago

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Ashley melton Chandler, AZ

They are always there when you need them the most and always quick to help

3 years ago

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Wendy Ward

the response has been timely when I have submitted a request for service

3 years ago

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George Papalambros Lufkin, TX

Had an issue with a repair and even though everyone was helpful it took 7.5 weeks to get repair completed

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Verified Customer

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Beverly Wade Richmond, TX

I've experienced very profesional and knowledgeable service

3 years ago

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Bertha North Las Vegas, NV

I have had prompt service with all my repairs that I have needed

3 years ago

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Elizabeth Greenway Huntsville, AL

It was hard to get in touch with the contractors. The number I had to call was just a recorded statement

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 10th, 2022

Choice Home Warranty Reviews