Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Crystal Smith-Benchik Lake Station, IN

We were very happy with the service we had and thankful the technician wore a mask. He was very polite and made my freezer work!

4 years ago

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Tony Cole Aurora, CO

Adam D is a scholar and a gentleman. I had a MUCH better experience talking with him than I did with American Home Shield.

4 years ago

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Mindy Carlock Midland, TX

Needed shower faucet replaced as it would not turn off w out dripping. Would not cover to replace with the same as what I had and would not cover fixing hole in wall needed to replace faucet

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 27th, 2020

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Danny Bensley Kennesaw, GA

Awful. Temp outside has been 93 or better since Saturday when I made the call. Took 5 days to "fix" the AC a month ago but here I am again. Just got a note a few minutes ago that they added 3-5 days for "Parts". Not sure why we are waiting for parts on a replacement unit that I assume is new. I do know that when someone finally calls me back from service, that they won't be able to answer my question. Any chance the call could be monitored to "improve customer service". :) :) :)

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 27th, 2020

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LN0113 Oxford, OH

My AC was working when we got our policy, but choice decided that it was an issue occurring before our policy. The issue was a leak and the AC having no refrigerant. I'm not clear how Choice could know when this happened, but do not use them. I am stuck with them for the rest of the year shelling out 40 dollars for them to provide me zero assistance.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Jul. 23rd, 2020

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michael bouldin Talladega, AL

This great service. Made claim and next I new appointment set with date/time and company name. Problem FIXED! Thank you so much for your service.

4 years ago Edited September 14, 2021

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Chins Scottsdale, AZ

I got assigned a Technician only after 24 hours after submitting the claim and then the assigned technician’s appointment was only after another 24 hours and then the technician never showed up... the technician didn’t answer my multiple phone calls or texts...I had to speak to Choice more multiple times to get a new technician and finally the work was done after 3 and a half days...I had to suffer through the heat for over 3 days...I had to buy a portable AC due to all the delays...overall this is a very bad experience for me...

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 23rd, 2020

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Angel Soto Henderson, NV

First claim, couldn’t understand a word the lady was telling me. Finally she said a provider would get back to me in four hours. It’s been three days, nothing. Tried to call, was put in hold, chose to be called back as one of the phone options and nothing! It’s been More than 24 hours now. I’m about to cancel this piece of crap policy.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 21st, 2020

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Lana Gier Katy, TX

The technician was very professional and knowledgeable. He was also very personable and made sure I was happy with the work.

4 years ago

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Ronald Cleveland, OH

Answered my call right away and were very nice on phone. Sent Sears repair person out in just a couple days. Now waiting on parts.

4 years ago

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robert patterelli Ontario, NY

I like my representative was looking out for me and my finances and no pressure whatsoever. Gave me a great deal and I can pay in 2 payments.

4 years ago

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Jim Paull Maryville, TN

I had to use a tech of my choice, the reimbursement process is very cumbersome for a claim / cost that totaled $133.00; I can understand it if I was replacing an entire unit and thousands of dollars. With this experience I will probably go back to my original home warranty company when this expires.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 21st, 2020

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Nancy Pickett Forney, TX

LIFE SAVER. Always quick easy and painless. No hassle transaction. Always send out experienced and certified technicians.

4 years ago Edited January 10, 2024

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crystal marello North Port, FL

Horrible. I have submit a claim for not having any water in my home. The first time a tech came they guess and what’s wrong and fix things that I had to pay out of pocket. A couple weeks later NO WATER again so I had to pay AGAIN for them, they didn’t fix anything. This was the 3 time and YOU all never dispatched anyone. I had to find my own person and. I was 3 days with no water in my home waiting for you all to find someone

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 21st, 2020

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betsy stewart Roswell, GA

I like that you offer such good rates for senior citizens. The agent is spoke with was very knowledgable and was patient with me.

4 years ago

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Callie Crews Lakeland, FL

The techs that came out and fixed my refrigerator and put in a new garbage disposal were very professional and did a great job!!

4 years ago

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Keisha S. Baton Rouge, LA

What I like about Choice Home Warranty is their quick response to your claims. This is my third claim and I'm pleased with the services provided.

4 years ago

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Dawn Rye Spring Hill, FL

I am very disappointed in the service I have received from you company. I will never recommend anyone to use you. I am a realtor and I will be taking your company off my preferred provider list. There has not been one claim that went smoothly. I am still waiting for someone to come fix a circuit breaker that the tech lied and said we were not available. We waited all weekend to just read a not on our account stating we were not available.

4 years ago

Reply from Choice Home Warranty

We sincerely apologize for the convenience. We have submitted your claim to be reassigned to a new technician. Once your claim is assigned, you will receive an email with the appointment details.

Jul. 17th, 2020

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Kelly Topeka, KS

Andrew was gracious with my questions & getting me signed up for the Home Warrenty Policy following the purchase of my home. Thank you.

4 years ago

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Yirmiyahu Schlieve Elkridge, MD

The poor customer service and the fact that it took sooooooooo long to get my claim approved. The fact that I had to email a Claims Manager to provide them with the same document the vendor submitted is appalling. Now I will likely not have my AC repaired until Monday, unless the vendor can come out between tomorrow and then with three full AC unit installations before me.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 17th, 2020

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G chen Houston, TX

it's a terrible service. When you have a problem and you call, you will wait forever for some one to get back to you. They are very unprofessional, never fix the problem efficiently. I had a refrigerator issue, and it has been six days, I have not gotten my issue resolved. I have been on three home warranty companies, this is so far the worst one.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Aug. 13th, 2020

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pepsi173 Monroeville, PA

They at Choice Warranty were so kind and quickly listened to my problem and filed a claim for me. they showed that they really cared.

4 years ago

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Yenny Ibarra Dallas, TX

I submitted a claim on July 1st for my AC being out. It’s July 16th in TEXAS and it hasn’t been fixed. I’ve called almost everyday and I have received no answers. If a manager calls and I am not by my phone they leave a voicemail but no number to call back so I have to go through customer service all over again. The claim process is not easy. There are no results and no answers provided!

4 years ago

Reply from Choice Home Warranty

We sincerely apologize for the delay. Due to COVID19, many distributors are experiencing longer-than-usual delays regarding shipping and delivery. CHW is diligently following up with the technician to expedite your claim along as quickly as possible.

Jul. 16th, 2020

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john hardy Charlotte, NC

I don’t know yet I just now signed all of y’all so when I use it will no How good Y’all are. Kurt the representative that signed me up for the plan was very professional and a very good person.

4 years ago

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DayDreamer Beaumont, TX

I called 2/3 days ago about my air conditioning not working. I have emailed too. I have yet to hear from anyone regarding this matter. Meanwhile it’s 100 degrees or hotter in my house. Things are melting. Things are falling off of the wall. Plants are dying. And nobody from Choice Home Warrenty and or an air conditioning company, has called to make arrangements. I have had to move elsewhere with no information on when my home will be repaired.

4 years ago

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Steven Braid Wynnewood, PA

Technician was very familiar with the problem - knew the parts required for repair - and we recently received a notice the parts are on order.

4 years ago

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Randy Davis North Liberty, IA

Horrible customer service and miss information given during both the sales process as well as the service process. I ended up getting screwed by CHW and had to pay for the repair myself. In over a month's time they said they could not find a tech to come out, even though I was told I was in an excellent location for coverage. I made 2 phone calls and found a tech, they came out and repaired the fridge and now CHW will not reimburse me for the cost. You suck and I wasted my money on your warranty.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

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Jalla Hassen ,

I'm impressed with choice home warranty's fast response during this pandemic. Kevin, the technician was knowledgeable and friendly.

4 years ago

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kayla steele Wichita, KS

First time claim, easy and done quickly only complaint I had there was a lot of background noise so it did make it harder to hear

4 years ago

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Felix Davila San Antonio, TX

Very disappointed in Kyle, the rep who called and charged my CC for services after he rudely hung up on me and charged me after he hung up. I told him I need time to look into this and he didn’t like that. I also Spoke with John, a member of your management team who said he would take care of this issue. I know A refund can be applied back to my CC but the point is the man Fraudulently charged my CC after I said no and after we hung up. My CC company is aware of the situation and will be in contact with your company.

4 years ago

Reply from Choice Home Warranty

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We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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LadyJ Savannah, GA

I have had them a little more than a year ,and they has given me great service and service providers. I would definitely recommend them .

4 years ago

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moksha817 Denver, CO

I signed up yesterday. You took my money overnight. Yesterday you sent this email asking for an evaluation. I’ve received no notice of acceptance, no receipt, no copy of my policy. Nothing! Just the request for evaluation. So. Here you are. Bad service! Extremely weak communication. Questionable intent by your company. Have I been stolen from? I don’t know.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Erick Junction City, KS

Had we not fixed the issue ourselves it was going to take too long to send someone out to assist us. We should be given priority when you are signing contracts with the maintenance workers

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Lymarie Lebron Houston, TX

Fast and excellent service. The technician very nice and helpful. But you have to wait a long time to get communication with the customer service department.

4 years ago

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Tim Beecroft Georgetown, TX

We had an air conditioning issue during 105 outward temps with an internal 100 temp in our upstairs. We had already lost a nights sleep and as a front line nurse having to wait 24 hours for a response heading into one of the hottest weekeds of the year in Austin we were very concerned if we would get any service until the following week. But equally as concerning was the total lack of caring and cold indifference the Choice team repeated as we continued calling hoping for some excelleration of our issue. I find the Choice Warranty team cold, righteous and uncaring!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 14th, 2020

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Derek Fort Mill, SC

First time today with the experience of a new agreement. Spoke with Gus he handled the custom order that suited my family. Thanks

4 years ago

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Tracy Burton Pell City, AL

I was misled told if it can’t be fixed it would be replaced that is a bold face lie I will never get a home warranty again after I’m finished with what I paid for and if I have something major go out it better pay more than what it did for a ceiling fan I paid more to have a ceiling fan done then I could’ve helped I’m highly upset Thank God the technician was a good person

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 14th, 2020

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Kathleen Martin Mercedes, TX

My claim was considered immediately and a service appointment was made right away. Choice Home Warranty is very efficient and professional.

4 years ago

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Jason Las Vegas, NV

Well I don’t have a hot water heater yet. Going on 3 days and entering a weekend. Hmmm That’s not good. Won’t authorize install immediately even tho replacement has been approved. Customer service/satisfaction huh?? Not really. A hot water heater is an emergency!! 4 people in a home (2kids) and no water to shower. Awesome! Reconsidering my warranty choice (Choice).

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Deborah Gwynn Oak, MD

I received polite and res;respectable service from customer service rep to technician who repaired my air condition unit.

4 years ago

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briseida San Antonio, TX

WORST WARRANTY EVER NOT RECOMMENDED!!! 1 month waiting for parts to replace my ac unit and not a answered yet .. still waiting i have called and they keep saying same thing waiting on parts just wait theirs anything we cant do !! but still they want me to pay for the replacement even they can take all their time . ALL THEY WANT ITS PEOPLES MONEY, no matter how long you have wait or go through..

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Caleb Warren Norcross, GA

Not great, communication is not very good, and even though the repair company has said that my a/c system needs to be replaced, they just told them to patch it up and call it fixed

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 14th, 2020

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marcia t. dollar Las Vegas, NV

Quick response. Agent that took the request was very helpful and knowledgeable, and efficiently got me through the process.

4 years ago

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LORELEI WAQIA Atlanta, GA

The customer service person Ms R was wonderful. she explained the service and answered all of my questions to my satisfaction.

4 years ago

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Sharon Mullane Carson City, NV

Always had good experiences and fast turnaround. Sometimes it is hard to find a repairman as I am twenty miles out from the nearest city.

4 years ago

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manoj Lawrenceville, GA

It was pleasure experience talking to Greg . Great customer service, thinking to transfer all my properties to Choice because of Greg.

4 years ago

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Sawsan Fort Worth, TX

My service will start on the end of this month but I have concerns and not comfortable since the agent convinced me that if I paid one year in full I will get a promotional discount plus 2 months free like will pay for 12 months and get the service for 14 months BUT when I get the contract it was for 13 months?? Very tired to call again but not comfortable and most probably will cancel it because I lost the trust

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jul. 13th, 2020

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Edmund Brown

The technicians that respond to service sometimes have to order parts and they do not communicate as to the status of completion. I have to call back to to check on the status.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 8th, 2020

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Adam Wick Houston, TX

Our air conditioner went out on a Friday, we called and were told we would be contacted between 4-24 hours. We were not. Finally, Monday, yes Monday we were told to find our own provider because Choice didn't have a provider in the area. This is our first experience with Choice and it was not at all what I was expecting. Thinking about going back to our other provider, we never had any issues like this.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2020

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Alex Killeen, TX

Todd was great and patient and explained everything for me. He was so good that I am now getting a policy for my daughter

4 years ago

Choice Home Warranty Reviews