Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Roddy Hughes Midland, TX

I had one claim with my refrigerator and they took care of it. Everything went as planned.

9 years ago Edited September 14, 2021

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Yong Kim Raleigh, NC

So far I've been satisfied whenever I had a problem with my appliances. They've helped me a lot.

9 years ago

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ToiN Indianapolis, IN

Friendly and quick help. Also great online resources makes filing claims very easy.

9 years ago

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Michael Bridgeville, PA

Poor pick of vendors. Vendor told me that CHOICE was a rip off. Had A/C issues, would not repair, said I needed more tests prior to them fixing, which would cost more money...

9 years ago

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RDN Marinette, WI

Very responsive to claim we made. Company that performed the work did an excellent job.

9 years ago

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Joy Singleton Jacksonville, FL

My experience with them was very good, excellency service and prompt attention to my problems

9 years ago

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Holly Columbia, SC

Thorough examination of all areas of the house with easy to understand explanations of each step

9 years ago

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Sd Midland, TX

The salesperson sold me the plan as the age of the appliance has no bearing on a claim, but when we filed a claim, they factored in the age as a preexisting issue- complete fraud!

9 years ago

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James Batts Springfield, TN

My heat & air unit went out, they claim it was over heating which I was responsible for . Serviceman removed top of condenser to check,said unit was cold. I have to believe some one is lying.

9 years ago

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Mark Moro, IL

Virtually, their representatives are nonexistent. The technician diagnosed the problem my heater was having, and Choice Home Warranty denied the claim saying that there was corrosion on the parts. they're a horrible company!

9 years ago

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Ron Jacksonville, FL

My plumbing needed to be fixed, and they sent someone out immediately, so they respond pretty quickly.

9 years ago

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James Fort Washington, MD

First of all, the contractors that they use are not reliable people. They try to make money from you, and I get ripped off from them and from Choice Home Warranty. Their prices are cheap, and their service is not good.

9 years ago

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Rafael Villalobos San Antonio, TX'

I have been using Choice Home Warranty for a while and I am very very with their services.

9 years ago

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Ray Mctiernan Roswell, GA

They're just a good company. Their representatives were pretty good, and had somebody come over and fix our oven.

9 years ago

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Afaq Motiwala Oak Point, Texas

Work was not completed. I still have issues

2 months ago

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ronnie Bellmead, Texas

Choice is looking for why's not to pay claims

2 months ago

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Craig New Orleans, Louisiana

I thought they were a reliable company..

2 months ago

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Michael Raleigh, North Carolina

I've had a home warranty with CHW since 2018.

2 months ago

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Ray Canyon Lake, Texas

They are or were our home warranty company

2 months ago

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ABRAHAM New Castle, Delaware

Attempts to avoid payment for replacement

2 months ago

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chris davis

Best Home warranty I’ve ever had. Easy to get hold of. Great follow through. Quickest response time from companies they do business with. A++++

9 months ago

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Marcia Belair

They said they weren’t repairing my laundry center which is a washer,dryer combo and can not be separated. Yes it’s old and parts are unavailable. So it’s a replace. Their $1000 is not going to replace a Maytag Neptune. They argued they don’t have to give me more it’s in the contract. They can determine what to replace it with not what you have.

9 months ago

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Keeley Williams

My washer stopped working 12/26/25 and I still do not have it replaced or repaired. Was told that I will get it replaced wit a Lowe’s e-gift card. And then when I called today it said I will receive within 30’daya. This isn’t acceptable when you are out of a washer for 3 weeks now. Getting a repair technician was difficult and the communication with Choice wasn’t very good. Not very pleased with this claim and this company at this time.

9 months ago

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Katie

Very great service from choice home warranty I’m quite relieved with their service I didn’t called on them twice before they responded

9 months ago

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Janice.drummer@gmail.com Jaydrug

Had a issue with slow drainage. Filed a online claim with choice home warranty. Within two days the problem was taken care of.

10 months ago

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Jeffrey Golden

Had two claims in the past two weeks – both were denied. One involved a GFI wired, according to the tech, incorrectly. Company would not even buy another GFI switch. The other involved a leak from a split washing machine hose which created water seeping into the basement from the ceiling which required a sheet rock repair – they wouldn’t pay for that either. I’ve discovered the company is good until you ask them to spend money

10 months ago

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Dale Williams

I put in a claim for having lost power to a couple of rooms in my house. They sat in this for two weeks and just kept saying “Our dispatch team ( who you couldn’t speak to) was still calling to find someone to do the work. They said everyone was booked up. Funny thing after going round and round for 2 weeks I started calling ant the first electrician I called had a same day appointment and was there in under 2 hours. I just paid for the repair myself as it was a very simple issue and cost less than the deductible I would have paid with Choice. Why do I have this service again?

10 months ago

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Stephanie Ponder

I purchased a 5 year home warranty. I have had two denials in the past 12 months for a claim. One stated normal maintenance will not cover, for an HVAC system fan motor. It is not normal maintenance to change a fan motor every year. Second, would not change a cracked electric receptacle switch. Needless to say, I will not be renewing my contract when it expires and I would not recommend this company.

11 months ago

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Liz Fowler

It took almost a week to deny my claim. They denied it right before a holiday when no one will come out, disgraceful. If they had read the claim and denied it right away, at least my garage door could have been fixed by the holiday on my dime. I am not disappointed that they denied my claim, my issue is when they got the contractor's explanation, saw it was an issue outside my policy, why did it still take them 6 days to deny it? My previously claims were fairly easy, but have never been worth the yearly or service fees.

11 months ago

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Rick Wertman Duncansville, Pennsylvania

Nothing but seemed a little pushy about getting covered

1 month ago

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Lucia Andresen Minneapolis, Minnesota

Takes too long for choice to find a technician

1 month ago

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Trucker Pastor Lou Baton Rouge, Louisiana

They did not cover the repair. Very disappointing

1 month ago

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Kimberly Bradds Crownsville, Maryland

Choice Home Warranty is very responsive and has covered all of my repair needs inside my home. This allows me to focus on more family time and I’m appreciative of that.

1 month ago

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J & M Maher Georgetown, Texas

The response was good and the Technican. Knowledgeable. The part needed to repair the ice maker was not available. The Tech Gerry rigged a fix with the caution it might not hold.

2 months ago

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Linda M Ewing Township, New Jersey

I have an emergency situation that the company doesn’t seem to be able to address. My refrigerator is not working and I have already lost food, yet I’m being told that the e-card for a replacement will not be available for 30 days. What am I supposed to do in this extreme heat as a senior citizen, without the ability to prepare food or hydrate properly? This is very disappointing! There should be a way to expedite this claim!

2 months ago

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Michael Hickory, North Carolina

Took over 4 days to find someone to fix my aircond

2 months ago

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JeremyandSam Houston, Texas

You’ll get builders grade at best for any replacements.

3 months ago

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Lowell Minneapolis, Minnesota

To protect myself from expensive repairs

3 months ago

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Donna Greensboro, North Carolina

Will b cancelling choice ..2 slow.......

3 months ago

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MaryAnn Saratoga Springs, New York

The ad's made it sound like the best company for me.

3 months ago

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Bruce Boulder Creek, California

It came with the purchase of our new home

3 months ago

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Aron East Syracuse, New York

I’m sorry I did pick choice home - very bad customer service

3 months ago

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MichaelAndBillie. Peachtree City, Georgia

Won’t happen again . No worse than most of the other ones.

3 months ago

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Francisco University Park, Texas

worst company, they only steal your money, t they do not cover for nothing

3 months ago

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Marilyn Atlanta, Georgia

Because the monthly fee keeps increasing with no alert from the company.

3 months ago

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Ted Hickory, North Carolina

They made coverage promises that interested me

3 months ago

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Douglas Green Pond, South Carolina

Rated as a top warranty company, but doesn’t act like one

3 months ago

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Patricia Dallas, Texas

The ads sounded like something that would benefit us in the future.

3 months ago

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Bob Hicksville, New York

They pay you a very low offer. $800 dishwasher they paid $217. Beware

3 months ago

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Myra Augusta, Georgia

Ill be glad when my contract ends. I had to call back & ask for my check.

3 months ago

Choice Home Warranty Reviews