Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Teresa VanAcker Gold Canyon, AZ

The company makes it hard to file a claim and actually get service. If this hadn’t been a gift from our realtor, I would not use this company - probably will not renew.

2 years ago

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Brian Smiley

Great service and speedy completion. The representative was knowledgeable.

2 years ago Edited January 10, 2024

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Ronnie

Service call fee goes up every year but still cheaper than replacing appliances

2 years ago

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Janice Kansas City, MO

I have had 3 claims now & everytime things went great & quickly.

2 years ago

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Andres Baltimore, MD

I was hoping for full unit replacement but the bottom line is that I saved money.

2 years ago

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Chad Lala Temple, TX

Reasonable cost with low deductible as well as good customer service.

2 years ago

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Andy Louisville, KY

Easy to file a claim online and they were there the next day

2 years ago

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John Burkhead Florence, AL

Very few contractors available in area to do services. They tend to deny claims without adequate explanation. Very poor communication between Choice and customers.

2 years ago

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Ellen Delray Beach, FL

The repair people respond quickly and are very competent and polite!

2 years ago

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Wylean Chesapeake, VA

I'm very satisfied. They respond quickly and fix my things under warranty.

2 years ago

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Anonymous Oak Island, NC

I just got through using my warranty for my ice maker. I called them and they fixed it.

2 years ago

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Joanne Queens, NY

I used them three times. For each item they serviced, I was extremely pleased!

2 years ago

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Lori Lexington, NC

My HVAC had to be replaced. I had "replacement coverage". They would never give me an answer about coverage limits. They simply sent a check for $2300 of the $7500 bill.

2 years ago

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Marina Scottsdale, AZ

Very poor communication among home choice, the contractor and me. Appointment was cancelled three times but I was not notified.

2 years ago

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Amun Ra Covington, GA

I like that service rep. was on time and took care of the problem

2 years ago

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Bill Dammam, 04

Good customer service. So far, everything has worked well.

2 years ago

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Ajit Glendale, CA

Not easy to work with. Can not even reach a Manager to discuss anything if you want to.. Overall a bad company to be with for your needs.

2 years ago

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Barbara Kiner Miami, FL

SENT COMPETENT PEOPLE TO DO REPAIRS. AND SENT THEN IN A TIMELY MANNER.

2 years ago

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Seashell Port Washington, NY

Excellent response time. I would highly recommend getting one for your home.

2 years ago Edited February 8, 2024

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Shenda Allen Inverness, FL

Responsive and available. Fair and provides good tech companies for the problem at hand.

2 years ago

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Joseph Richardson, TX

Contractor arrived on time and fixed the problem quickly. Very impressed.

2 years ago

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John Fields West Bend, WI

This home warranty is priced well and the service is amazing.

2 years ago

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Charles Shreveport, LA

This time took to long to get my washer fixed. It almost 2 months and two technicians to fix it .

2 years ago

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TJOHara El Cajon, CA

The service providers it has sourced have been professional and prompt.

2 years ago Edited January 10, 2024

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Sharon Selden, NY

They are prompt and on time. Everything they did, they did professionally.

2 years ago

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Charles Austin, TX

The water heater went out and it took five days to get somebody out here to look at it.

2 years ago

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Tom Henderson, NV

Every time that I've had a problem with something I pay my initial fee and they replaced everything.

2 years ago

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Hector

Great service by Sears. But it took quite a while for parts.

2 years ago Edited January 10, 2024

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Phaedra Atlanta, GA

It takes a long time to get a job picked up and then to get somebody out, longer than 2-3 days. A long time in my opinion.

2 years ago

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Steven Las Vegas, NV

I have 3 or 4 items that happen at the same time but I can only do one at a time, so it is really a slow process.

2 years ago

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Salowa College Park, MD

I like the online option, I can login and see the status and everything.

2 years ago

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William Woodruff, SC

I had some stoppage in my toilets and I went online to see if it was covered and it was.

2 years ago

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Mary Ramos

Always reliable, the warranty has paid for itself on repairs

2 years ago Edited April 9, 2025

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Anna

Choice has been very good to me. With what couldn't be fixed they replaced.

2 years ago Edited May 6, 2024

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Nasim Abbas

Have it for long time. No issue at all so far. Will recommend to everyone

2 years ago Edited July 17, 2025

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Brenda

I like the fact that when I file a claim, the process is always done immediately.

2 years ago Edited January 3, 2025

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Clifford

Choice Home Warranty has met all my expectations and beyond.

2 years ago Edited October 10, 2024

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David Springfield, TN

Very responsive when they came out and fixed my garage door.

2 years ago

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Phyllis

I needed a home warranty and was not happy with company I was with ( American Home Shield)

2 years ago Edited December 11, 2025

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Anonymous Kissimmee, FL

So far the vendors that have come out, they were all excellent, professional.

2 years ago

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Diahann Indianapolis, IN

I had a garbage disposal leak and they came very quickly and replaced it and no issues.

2 years ago

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Priscilla Solitto New Braunfels, TX

My air conditioning went out and they wouldn't cover it, but now they cover the very thing that I needed. It cost me over $3000 to replace it.

2 years ago

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Anonymous Chesterfield, MO

My questions were answered and anything I had was resolved quickly.

2 years ago

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Anonymous Rosedale, NY

I'm having issues with my boiler. I've been trying to get it fixed for the last 2 months and it's just issues with this company. I'm going to cancel.

2 years ago

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Francis / Barbara Hollister, MO

It was handled the same day I called and I had immediate feedback from my call.

2 years ago

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Leon Las Vegas, NV

I've used my warranty a few times. They've sent somebody out and it's been all good.

2 years ago

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Lynne Allen, TX

They're on time, they're very polite. The experience is good.

2 years ago

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Anonymous Houston, TX

They get right back with me and they do send their service people out to look at it to see what's going on.

2 years ago

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Dave Cicero, NY

They're always there, they answer all my questions. When I used to file a claim, it's immediate.

2 years ago

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John Pataskala, OH

They did what they said they do and they did it extremely fast.

2 years ago

Choice Home Warranty Reviews