Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Carolyn West Monroe, LA

My washer quit working two weeks ago when say and I called and I got service today.

3 years ago

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Jzuniga2411@yahoo.com San Antonio, TX

Tech was so polite and knowledgeable. He seem to know his job well.

3 years ago

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Rui-ru Bao Chapel Hill, NC

Easy access and customer service, contractors are very professional

3 years ago

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Ralph Herbert Summerville, SC

Fair price. Heat went out on Chrinistmas Eve morning and a technician was there 3 hours later

3 years ago

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Rose Garcia Waleska, GA

Requested service and within 24 hours my service request confirmed

3 years ago

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Pamela McCree District Heights, MD

Repairs was completed in good. The company that was used did a good job.

3 years ago

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Niurka Fleites Hialeah, FL

Quickly and Excellent service on my first call . Very professional service.

3 years ago

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Judi

I have had two occasions to call because of issues at my place. The people they sent were wonderful and the work was completed quickly and professionally.I am thrilled with the level of service!

3 years ago Edited January 10, 2024

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Matt Curtis Queen Creek, AZ

The service has been quick and the service people have been great to work with

3 years ago

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Carmela Balestrieri Staten Island, NY

Quickly answer my calls and schedule technicians for repairs

3 years ago

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Arthur M Morris Mesquite, TX

easy to setup an appointment and having someone here on time

3 years ago

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Jim Mizgalski Geneva, IL

Service man on time and it seems that the problem was corrected.

3 years ago

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Peter Strong Kahului, HI

Very easy to work with but finding a repair person who is in the plan can be difficult

3 years ago

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Lisa Headley Pueblo, CO

Worst experience ever!!! Will no longer use this service!!! A scammer came to our home, took our 85.00 and never sent the information to fix our furnace.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Deborah Belt Louisville, KY

Each time I've called the customer service was excellent and extremely helpful

3 years ago

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Frances Milton, FL

fastest service and thoroughly did an outstanding job Thank yo

3 years ago

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Dianne Rucker Desoto, TX

Customer service is awesome, attention to detail is excellent

3 years ago

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Michael Kaelin Belleville, IL

I have put in multiple requests for different things to be fixed and not one has been completed and multiple hasn't even been addressed by a technician.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 17th, 2022

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Jerry Robinson Goodyear, AZ

They have helped us several times and have been very courteous and efficient.

3 years ago

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Dale Lebanon, NH

Poor customer service. Can't ever find a tech in my area and have to submit multiple claims for them to pay what they feel like paying. Will not be renewing

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 17th, 2022

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Gerald & Andrea Berke Jamesburg, NJ

Appointment are scheduled quickly. Repeat appointments are free of charge

3 years ago

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Montaha Hobe Sound, FL

I got my garbage disposal fixed even though it took a long time but I'm happy

3 years ago

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Leonard Im pastato Carol Stream, IL

Their response was quick and their choice of repair company was good.

3 years ago

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Rita Sava Odessa, TX

Do to repayment of machine I am still waiting on my funds to arrive and I got my washer 12/10/21

3 years ago

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Anhtony EUGENE Christopher Desoto, TX

Action taken right away. They did everything they said they would do. Thanks!

3 years ago

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Brian traylor Evansville, IN

Good service , repairman did a great job. He went beyond what was expected.

3 years ago

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Donna Cannon Hendersonville, NC

They always respond and send quality companies to your home.

3 years ago

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Lenora H Trisvan Kannapolis, NC

You guys do a great job and you send awesome ppl to work on stuff

3 years ago

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Jacob Abraham North Brunswick, NJ

They shirk their responsibilities whenever it comes to the bigger issues. Always find an excuse to get out of repairs.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 13th, 2022

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Verified Customer

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Lisa B Ashville, OH

Our heat pump stopped working and they got a heating company out quickly

3 years ago

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Laurel Temple Portland, OR

They have been helpful and responsive to my needs for service

3 years ago

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Rita Skulman Fort Smith, AR

Because they have taken care of my problems, quickly and efficiently.

3 years ago

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Laura Danielson Hackensack, NJ

I have always had a good experience with CHW. Very efficent company.

3 years ago

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Harvieann Cox

Immediately sent a repairman and he ordered the part to fix our problem. One week later we were back in service.

3 years ago Edited January 10, 2024

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Ima Sonier Spurger, TX

They were on time and very professional kept us in what he was doing

3 years ago

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Kim Lockhart

Excellent customer service and reliable efficient repair service

3 years ago Edited January 10, 2024

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Cheryl hollis Calhoun, GA

Use loopholes to not pay claims. Minute detail that no average homeowner would pick up on when signing contract

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 13th, 2022

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Debbie inciso Cary, IL

Expediency and great service both with Choice and their contacts

3 years ago

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Barbara Devine Howell, NJ

Two different plumbers for a backed up sink the second was there on Thanksgiving.

3 years ago

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Stanton Love Indianapolis, IN

They provided quick services for our washer & dryer problems.

3 years ago

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Kelly Upper Marlboro, MD

Convenient low premium and deductibles with quality service

3 years ago

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Jim Hitzeman Farmersville, TX

Great service. The tech has been great in all but one occasion.

3 years ago

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Daniel Cloes Mesquite, NV

Very prompt with getting service tech out…same day👍👍👍

3 years ago

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Judy MentZ

Diagnose the problem immediately with my garage door opening

3 years ago

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Aurora Mitchell Friendswood, TX

Prompt service. Quality response. So far it's been a great experience.

3 years ago

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Nancy wolski Addison, IL

Quick in responding to my needs and easy to schedule the appointment

3 years ago

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Raquel G Flores Helotes, TX

At times I have had to argue and negotiate with the agents about reimbursements on some of the claims I've made

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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David Tanner Georgetown, TX

Repairs are covered and easy to work with. Replacements not so good. Cover only small amount of cost.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Catherine Desmarais New Orleans, LA

I haven't heard back from several techs who came out and told me they were ordering items to repair some issues.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 11th, 2022

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Verified Customer

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Christina Pollick Red Lion, PA

Great service with plumbing calls, and appliance repair/replacement

3 years ago

Choice Home Warranty Reviews