Choice Home Warranty: Read 46,187 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Royce G Cheek Mc Kinney, TX

I have received great service both times that I have used Choice for repairs.

3 years ago

check_circle

Verified Customer

star star star star star

Colleen James Camp Verde, AZ

This plan pays for itself. It is very easy to use and hastle free.

3 years ago

check_circle

Verified Customer

star star star star star_border

Susan Peed Bumpass, VA

WE have not had many encounters with them but once they were efficient and timely.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Leann Hinkley Springtown, TX

They never agree to pay for things that go wrong. They have some minor way to get out of paying for what ever your problem is.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

check_circle

Verified Customer

star star star star star

Joan Las Vegas, NV

RepIr folks are prompt and courteous. Choice is also prompt.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian Aurora, IL

When I purchased the home warranty they told me everything would be covered at 100%. They fell short, only willing to pay for about 5% of the total bill.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

check_circle

Verified Customer

star star star star star

JUDY aLEXANDER Lithonia, GA

I have always gotten good knowledgeable repairs and am very satisfied.

3 years ago

check_circle

Verified Customer

star star star star star_border

Desiree Furze Casa Grande, AZ

Very helpful and got the job done, but the guy I talked to seemed unhappy to be talking to me.

3 years ago

check_circle

Verified Customer

star star star star star_border

Nevada North Las Vegas, NV

Only used one time. Technition on time. Evaluated the problem and repair done in a timely manner.

3 years ago

check_circle

Verified Customer

star star star star star_border

Jung And Richard Vienna, VA

I called and they responded so fast and then you know then immediately fixed my problems.

3 years ago

check_circle

Verified Customer

star star star star star_border

Carolyn West Monroe, LA

My washer quit working two weeks ago when say and I called and I got service today.

3 years ago

check_circle

Verified Customer

star star star star star

Jzuniga2411@yahoo.com San Antonio, TX

Tech was so polite and knowledgeable. He seem to know his job well.

3 years ago

check_circle

Verified Customer

star star star star star

Rui-ru Bao Chapel Hill, NC

Easy access and customer service, contractors are very professional

3 years ago

check_circle

Verified Customer

star star star star star_border

Ralph Herbert Summerville, SC

Fair price. Heat went out on Chrinistmas Eve morning and a technician was there 3 hours later

3 years ago

check_circle

Verified Customer

star star star star star

Rose Garcia Waleska, GA

Requested service and within 24 hours my service request confirmed

3 years ago

check_circle

Verified Customer

star star star star star

Pamela McCree District Heights, MD

Repairs was completed in good. The company that was used did a good job.

3 years ago

check_circle

Verified Customer

star star star star star

Niurka Fleites Hialeah, FL

Quickly and Excellent service on my first call . Very professional service.

3 years ago

check_circle

Verified Customer

star star star star star

Judi

I have had two occasions to call because of issues at my place. The people they sent were wonderful and the work was completed quickly and professionally.I am thrilled with the level of service!

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Matt Curtis Queen Creek, AZ

The service has been quick and the service people have been great to work with

3 years ago

check_circle

Verified Customer

star star star star star

Carmela Balestrieri Staten Island, NY

Quickly answer my calls and schedule technicians for repairs

3 years ago

check_circle

Verified Customer

star star star star star

Arthur M Morris Mesquite, TX

easy to setup an appointment and having someone here on time

3 years ago

check_circle

Verified Customer

star star star star star

Jim Mizgalski Geneva, IL

Service man on time and it seems that the problem was corrected.

3 years ago

check_circle

Verified Customer

star star star star star_border

Peter Strong Kahului, HI

Very easy to work with but finding a repair person who is in the plan can be difficult

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lisa Headley Pueblo, CO

Worst experience ever!!! Will no longer use this service!!! A scammer came to our home, took our 85.00 and never sent the information to fix our furnace.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Deborah Belt Louisville, KY

Each time I've called the customer service was excellent and extremely helpful

3 years ago

check_circle

Verified Customer

star star star star star

Frances Milton, FL

fastest service and thoroughly did an outstanding job Thank yo

3 years ago

check_circle

Verified Customer

star star star star star

Dianne Rucker Desoto, TX

Customer service is awesome, attention to detail is excellent

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Kaelin Belleville, IL

I have put in multiple requests for different things to be fixed and not one has been completed and multiple hasn't even been addressed by a technician.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 17th, 2022

check_circle

Verified Customer

star star star star star

Jerry Robinson Goodyear, AZ

They have helped us several times and have been very courteous and efficient.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dale Lebanon, NH

Poor customer service. Can't ever find a tech in my area and have to submit multiple claims for them to pay what they feel like paying. Will not be renewing

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 17th, 2022

check_circle

Verified Customer

star star star star star

Gerald & Andrea Berke Jamesburg, NJ

Appointment are scheduled quickly. Repeat appointments are free of charge

3 years ago

check_circle

Verified Customer

star star star star star

Montaha Hobe Sound, FL

I got my garbage disposal fixed even though it took a long time but I'm happy

3 years ago

check_circle

Verified Customer

star star star star star

Leonard Im pastato Carol Stream, IL

Their response was quick and their choice of repair company was good.

3 years ago

check_circle

Verified Customer

star star star star star_border

Rita Sava Odessa, TX

Do to repayment of machine I am still waiting on my funds to arrive and I got my washer 12/10/21

3 years ago

check_circle

Verified Customer

star star star star star

Anhtony EUGENE Christopher Desoto, TX

Action taken right away. They did everything they said they would do. Thanks!

3 years ago

check_circle

Verified Customer

star star star star star

Brian traylor Evansville, IN

Good service , repairman did a great job. He went beyond what was expected.

3 years ago

check_circle

Verified Customer

star star star star star

Donna Cannon Hendersonville, NC

They always respond and send quality companies to your home.

3 years ago

check_circle

Verified Customer

star star star star star

Lenora H Trisvan Kannapolis, NC

You guys do a great job and you send awesome ppl to work on stuff

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Jacob Abraham North Brunswick, NJ

They shirk their responsibilities whenever it comes to the bigger issues. Always find an excuse to get out of repairs.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Lisa B Ashville, OH

Our heat pump stopped working and they got a heating company out quickly

3 years ago

check_circle

Verified Customer

star star star star star

Laurel Temple Portland, OR

They have been helpful and responsive to my needs for service

3 years ago

check_circle

Verified Customer

star star star star star

Rita Skulman Fort Smith, AR

Because they have taken care of my problems, quickly and efficiently.

3 years ago

check_circle

Verified Customer

star star star star star

Laura Danielson Hackensack, NJ

I have always had a good experience with CHW. Very efficent company.

3 years ago

check_circle

Verified Customer

star star star star star

Harvieann Cox

Immediately sent a repairman and he ordered the part to fix our problem. One week later we were back in service.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Ima Sonier Spurger, TX

They were on time and very professional kept us in what he was doing

3 years ago

check_circle

Verified Customer

star star star star star

Kim Lockhart

Excellent customer service and reliable efficient repair service

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Cheryl hollis Calhoun, GA

Use loopholes to not pay claims. Minute detail that no average homeowner would pick up on when signing contract

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Debbie inciso Cary, IL

Expediency and great service both with Choice and their contacts

3 years ago

check_circle

Verified Customer

star star star star star_border

Barbara Devine Howell, NJ

Two different plumbers for a backed up sink the second was there on Thanksgiving.

3 years ago

check_circle

Verified Customer

star star star star star

Stanton Love Indianapolis, IN

They provided quick services for our washer & dryer problems.

3 years ago

Choice Home Warranty Reviews