Choice Home Warranty Reviews

They are the worst. It’s a complete scam. They sell you a plan and tell you if they can’t fix it, they replace replace it, all for a $75 charge each incident. Well they replaced my water heater and “my part” was over $2000. I could have had it done for that myself without the warranty. Then when that water heater leaked they denied the claim saying it was water damage and they only cover normal wear and tear. Well why did it start leaking? Also if the technician comes three times, you pay him $75 3 times. I appealed and the nastiest person ever called me and basically told me to piss off in the rudest tone possible, I didn’t even bother arguing with her. It takes days to weeks, no exaggeration, for them to get someone to your house and it’s never a reputable company, more like folks off Craigslist. I’ve never had another warranty so I can’t compare but please do yourself a favor and don’t pick this one.

I cannot remember the last time I worked with a company that wasted so much of my time or left me so frustrated with their process. Every interaction I’ve had with Choice Home Warranty has turned into a logistical nightmare, and my most recent experience with a plumbing backup in the master bathroom is a perfect example. According to Choice’s own policy (from their website, “User Agreement,” point 13 under PLUMBING SYSTEM/STOPPAGE), coverage includes: • Clearing of sink, bathtub, shower, and toilet stoppages. • Clearing of mainline drain and sewer stoppages through an accessible cleanout up to 100 feet. • Clearing of lateral drain line stoppages up to 100 feet from an access point including accessible cleanout, p-trap, drain, or overflow access points. The technician they sent suggested removing a toilet to access the line. Because of this, my claim was denied — on the grounds that it did not involve an “accessible ground-level clean out.” The plumber then suggested an alternative: going through the shower sink drain, which would provide proper access without removing anything. He even contacted the company directly, and I followed up by phone. Unfortunately, no one at Choice gave us timely feedback, so the plumber had to leave and I was forced to reschedule. When I finally received a call back, I was told I had to go through the online appeals process, which I completed. A representative later informed me that the claim was still denied, this time claiming that accessibility must come from a mainline which had to be ground level. There is mainline accessibility from my basement but apparently this doesn’t qualify as “ground level”. So i said to them what you're suggesting to me is that the only remedy for a backed up master bathroom is for the technician to go outside find the sewer access hole and then run 100 feet worth of snake to get my main bathroom unplugged. In other words, despite several clear access options that fit the contract language, they found reasons to refuse coverage. This policy actually belongs to my 91-year-old mother whom I am helping, and the whole process has been incredibly inconvenient and stressful for both of us. I suggested my mother stop paying their policy until we get resolution but she informed me she paid for the entire three years up front which would certainly make denning claims more profitable. From my perspective, it feels like the company is deliberately using semantics to avoid paying legitimate claims. I cannot recommend Choice Home Warranty to anyone. Their customer service, claim handling, and overall process have caused nothing but wasted time, frustration, and disappointment

The process to get a claim in process is quick and easy. They have good follow up and so far the maintenance team has been professional and technically proficient.

Pushy sales for more than I wanted and made clear wasn't going to sign on for and yet continued to try and pitch the sales for a 5-6 year plan pay up front. Good reviews but seems very obvious kick back for how much you sign up for

I am sorry this warranty company is a scam. I have a $1000 appliance that stopped working. It took three weeks for a service person, handpicked by CHW, show up. I tried to get CHW to find another service person multiple times, but they would not change the appointment. The service person showed up and determined two parts were needed. It took three weeks for the parts to come in. Then, it took another two weeks for the service person to return and put in the parts. Yup, that did not fix the appliance. One week later, CHW notified us that they would not fix the appliance, but would cut us a check to buy a new one. Well, they gave us under $350. I contacted the manufacturer, and asked them for a quotation for replacement of like kind. That would be $1,250 retail. I have read the policy many times, and it does not guarantee replacement cost. Instead, they offer "their cost" for an appliance with similar specs. $350 is all! I asked them to please tell me where they could buy a similar appliance for that amount. They could not give me an answer. I tried to push this up the chain, but there is no leadership chain. Just dead ends. There is no way to negotiate or justify for a different amount. They said we could decline the settlement, which means just not take the check, and they would close the claim. Oh, they also will not pay for delivery or installation of a replacement appliance. That is in the policy. I would absolutely avoid CHW. We have tried twice to get them to pay for broken appliances, and both times we received less than 25% of the cost of getting and installing a new one of like kind. We used to have American Home Shield. While they were also a bit tight with the reimbursements, they were significantly more reasonable. AHS was also significantly better at getting a prompt service visit and response.

Our A/C has been out since July 3. They never found a technician to come out so I found my own. The company I chose doesn't work with warranty companies, and Choice Home won't authorize a reimbursement unless the company uploads their diagnosis. I have the paperwork, but cannot upload it myself because Choice Home won't accept it from me. They keep promising to email me, and even though I have confirmed my email twice with them, they have yet to send an email. I left a message to have a supervisor call me , and I still haven't received a call back. We had an issue with our washing machine, and their tech just didn't show up. Then, they sent someone else, and that person didn't even use the replacement parts, just used Lock-tite to keep the old part in place. Our ceiling fans needed service, and the tech called 5 minutes before arrival - no prior notification - so no one was home for the service. This happened twice.

The technician was very knowledgeable about the LG dishwasher. He properly ordered the parts needed to fix the dishwasher and had the parts within days. Thank you.

The Choice te h worked with my schedule. He knew his around my broken microwave. Parts had to be ordered and I'm hoping that it will be repaired soon. Thankyou Choice

Certainly! Here's a draft of your review: --- I had a very disappointing experience with this warranty company. They were extremely dishonest and unprofessional throughout the entire process. Initially, they claimed that they wouldn't repair my AC because the technician allegedly diagnosed the problem as a pre-existing condition. However, when I spoke directly to the technician, he clearly stated that this was not true. To clarify the situation, I had all parties on the phone at the same time — the technician, the warranty representative, and myself. Despite this, the representative continued to lie about the diagnosis. The technician even showed me the report they submitted to the warranty company, which contradicted the company's claims. Yet, the representative persisted with their false narrative. What’s even more frustrating is that they never returned my calls or sent me an email denying my claim. I had to follow up multiple times just to get any response. It’s clear that this company is dishonest not only to me but also to the technicians they send out for warranty issues — they seem to be complicit in these lies. While their prices may seem attractive, the unprofessionalism, dishonesty, and lack of transparency make them a terrible choice. I cannot recommend this company to anyone and advise caution if you're considering their services. --- Would you like me to make it more formal or add any specific details?

As seniors exposed to an open garage, we're concerned about our safety. However it looks like we'll be spending another night worried night exposed because Choice can't find a company to come and fix it. I usually have a great experience with Choice but unfortunately not now.

When my garbage disposal broke, they had a plumber out in a day. We needed a new one and they had approved the claim and the plumber was out the next day to replace it.

Everything went wrong. They are terrible and should never be considered for Home Warranty. I submitted a claim on April 27 for repair of my stove which was not heating CHW is a terrible Home Warranty company. correctly. Their customer service is beyond awful. It took two weeks and me calling them every other day to even get a technician scheduled. Then once they came and assessed the issue, then they made up a reason to deny my claim with no factual basis Then when I protested, they did not respond to my inquiries over and over again, then my May 23, they declined my claim saying it took to long. Their whole system is set up to make submitting a claim and getting timely service as difficult as possible.

This company denied my claim when the condenser motor failed and (potentially) damaged the door seal. Their excuse? Because the seal was damaged—even though it wasn't leaking air—they refused to cover any of the repair. I appealed, explaining that the motor likely caused the seal issue in the first place, but they wouldn't budge. Their reasoning makes no sense. Instead of using common sense or standing by their service, they hid behind a technicality. It’s clear they have no interest in honoring valid claims—only in collecting monthly payments. Bottom line: They’ll take your money without hesitation, but don’t count on them when something actually breaks. I’m switching back to American Home Shield. They may cost a bit more, but at least they consistently covered my repairs without a circus act.

Think Twice Before Choosing Choice Home Warranty I want to share my experience with Choice Home Warranty so others can make an informed decision before signing up. Unfortunately, based on my experience, I cannot recommend this company. This was our second issue with them. The first time, we had a plumbing problem that they initially denied, yet we were still charged $75 for the service call. When I called customer service, I spoke with a representative overseas who apologized but said the fee was non-refundable. After a long conversation explaining that the issue was real, they finally sent another technician, who ended up fixing it. This entire process took two days and caused unnecessary stress. Today (3/11/2025), we had a roofing issue after a rainstorm caused a leak. We called Choice Home Warranty, and they sent a repairman. He confirmed there were multiple issues and submitted his report. However, the company once again denied the repair, even though we were charged another $75 for the visit. Since the problem needed to be fixed, we decided to pay the same repairman directly from our own pocket to get the work done. One thing to be aware of is that the company charges a $75 fee for every service request, and in my experience, they have denied repairs even when their own technicians confirmed the issues. Additionally, if you have multiple problems, each must be filed as a separate request, requiring another $75 non-refundable fee per visit. After dealing with this twice, we’ve realized that relying on this warranty service has cost us more in time, money, and frustration. I hope this review helps others make an informed decision before choosing Choice Home Warranty.

I paid a lot of money up front for a 3 yr warranty & in the beginning CHW was great, responded fairly quick with assigning technicians and covering repairs. But the last several times I've called, they couldn't get anyone to take the work order because they owe their service providers thousands of dollars. They'd cancel my work order without notifying me, I'd have to call back & submit a new claim. They denied my repairs twice.

It may be because we are rurally located, about 45 minutes outside of Pittsburgh, but the responsiveness of the warranty company is laughable. Last January my heat pump failed at the house. The repair didn’t happen until March. I had to try and use my own technician then when it turned out they would need a replacement suddenly I was forced to use their technician or forfeit their warranty payment. Then this October my refrigerator stopped working. They sent a technician out after a month and immediately rejected his diagnosis, which was incorrect. I hired my own technician after that and finally got the refrigerator repaired after a month and half without one. I’ve submitted the documentation for to be reimbursed, but it is still pending. I hesitate to file another claim over the remainder of my contract because the company does not seem the care of they actually fix the problem or not.

Choice Warranty processed my claim, sent out a technician to diagnose the problem, and offered funds towards replacing our refrigerator, all within (10) days.