Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Ben Lubbehusen Ellicott City, MD

Service was timely, toilet was repaired and is working great!

2 years ago

check_circle

Verified Customer

star star star star star

Rhonda Vance Florence, KY

Quick response, quality workmanship, all for one low deductible!

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Raymond Corpus Christi, TX

First level Customer service reps work from a script and don't show initiative or willingness to care about the customers

2 years ago

check_circle

Verified Customer

star star star star star

Janet Slimak Brooklyn, NY

2 service calls for 2 different AC units and am completely satisfied:-)

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Barry Hillsborough, NC

I had to locate my own service tech for the repair I had requested, Iam still waiting for my fund return..

2 years ago

check_circle

Verified Customer

star star star star star

MARONE Mobley Orlando, FL

There was a very quick response time and the tech provided great service.

2 years ago Edited January 17, 2024

check_circle

Verified Customer

star star star star star

Dave Tulsa, OK

Didn't take long to get appointment to have item checked and or repaired.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Sarena Martinez Haslet, TX

I'm in the neutral zone. CHW responds very quickly to claims and repairs quickly, but handles replacements poorly.

2 years ago

check_circle

Verified Customer

star star star star star

Steven Radoff New Smyrna Beach, FL

Quick response by Choice Home Warranty. No hassling. Pleasant.

2 years ago

check_circle

Verified Customer

star star star star star

Bill Koons Saint Charles, MO

Quality and speed of service. The cost of the Home Warranty service.

2 years ago Edited January 15, 2024

check_circle

Verified Customer

star star star star star

sachin v Franklin, TN

Always had great experiences with choice home warranty contractors.

2 years ago

check_circle

Verified Customer

star star star star star

Everett Kelly

Our claim was processed quickly and to our complete satisfaction.

2 years ago

check_circle

Verified Customer

star star star star star

Morry Garland, TX

No long hold time to speak to a representative. Quick response by referral.

2 years ago

check_circle

Verified Customer

star star star star star

emenike anadu Ashburn, VA

Claim was approved Qualified technician was assigned by them

2 years ago Edited January 3, 2024

check_circle

Verified Customer

star star star star star

Alan Prisock Austin, TX

Excellent customer service, professional repairman, prompt service!

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ali Richmond, TX

Had a case opened and end up paying from my own pocket. The representative from CHW were not helpful in explaining and were unprofessional.

2 years ago

check_circle

Verified Customer

star star star star star

Judy Olive Branch, MS

It's easy to get service repair, just one phone call. They take it from there.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tarah Holm Mount Juliet, TN

Could have better communication and education of coverages to customers. Very vague then when they sent the claim they do not explain why in a customer friendly manner.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Anthony

It takes a month to months to get service. You can not get a call center in the US unless you escalate your issue.

2 years ago

check_circle

Verified Customer

star star star star star

Tim Butler Greenville, SC

Fast service. Peace of mind not to have to worry about the cost to repair.

2 years ago

check_circle

Verified Customer

star star star star star

HQ Banh

Two technicians came on time and replaced my fill valve really quick

2 years ago Edited March 15, 2024

check_circle

Verified Customer

star star star star star

Joseph Scrivner Birmingham, AL

Choice responds quickly, process is easy, and the companies are very good.

2 years ago

check_circle

Verified Customer

star star star star star

Nathaniel

Just needed to use it for my air conditioner and they took care of the service.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I've used it six times and they've completed the work all six times.

2 years ago

check_circle

Verified Customer

star star star star star_border

Bobby Trinidad Las Vegas, NV

Quick response to my claims. The problem is can't talk to anyone when calling the office by phone.

2 years ago

check_circle

Verified Customer

star star star star star

Patrick Dolan St Louis, MO

Quick and friendly service to get my furnace back up and running!

2 years ago

check_circle

Verified Customer

star star star star star

Kathy Dillon

Quick response with options to to select on type of service you can accept.

2 years ago

check_circle

Verified Customer

star star star star star

David Washington, DC

Great tech. Very professional. Explained the problem completely.

2 years ago

check_circle

Verified Customer

star star star star star

Patricia Grenellle Florence, AZ

They were efficient, quickly responded and were professional.

2 years ago

check_circle

Verified Customer

star star star star star

Randolph Mt. Pleasant, SC

Very efficient service provided; wasted no time in conversation. Amazing!

2 years ago

check_circle

Verified Customer

star star star star star

Ronald Las Vegas, NV

Friendly customer service and it's very easy to reach someone

2 years ago

check_circle

Verified Customer

star star star star star_border

Charlene Francis Lewisville, TX

It took several days for you to find a plumber to come fix the problem with my kitchen drainage.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Janet OR

I have two warranty requests in right now, one since 6/2023. Still not resolved. I would not recommend choice. And my premiums have gone up by about $40 a month.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Crystal

One time I had to use my warranty to get an A/C guy because my compressor went out. They could not find anybody and they waited two days later to tell me they couldn't find anyone and so I had to find someone. They still charged $75 but they just deducted it from my bill. Well, they deducted the $75, but my bill ended up being like $400 and something. They were hard to contact and it wasn't like they were mean. They were just repeating everything I would say. So it wasn't helpful.

2 years ago Edited December 7, 2023

check_circle

Verified Customer

star star star star star

Anthony Bloomingdale, IL

Our Plumbing issue was handled. promptly and professionally

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Stacy

Waiting to hear back from service company have not gotten a text or call on a follow up call to complete the service.

2 years ago Edited December 2, 2025

check_circle

Verified Customer

star star star star star

Carlette Jones Hinesville, GA

Customer service and the company that came to do the repair were great.

2 years ago

check_circle

Verified Customer

star star star star star

Dr Knoxville, TN

Very professional. Fixed the problem. I trusted him to do the correct repair.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jack Salem, IL

I have a claim in for two or three weeks have not been contacted, my lash claim took me 2 to 3 months to get somebody to come out to look at it

2 years ago

check_circle

Verified Customer

star star star star star

William Miami, FL

The Mechanic was real friendly and polite and also did a great job

2 years ago

check_circle

Verified Customer

star star star star star

Cindy Ferguson

Quality of service and how professional the service technicians are

2 years ago Edited August 6, 2024

check_circle

Verified Customer

star star star star star

Gloria Martin Fort Worth, TX

I liked that I didn't have to pay full price to replace the items.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Thomas Littleton, CO

Several services were not completed after I paid the deductible. I reached out to Choice with no resolution. Would I recommend Choice to my family and friends, NEVER!

2 years ago

check_circle

Verified Customer

star star star star star_border

David Staves Parker, CO

Finally great service, would of been better if Choice would have followed up with their contractor

2 years ago

check_circle

Verified Customer

star star star star star

Paul

Great customer service and the Repair folks are top notch. I highly recommend.

2 years ago

check_circle

Verified Customer

star star star star star

Saundra Victorville, CA

Peace of mind! Saved money. Good quality work done for me.

2 years ago

check_circle

Verified Customer

star star star star star

Theresa Sedminik

Ease of filing claim, quick response time and follow up communications

2 years ago

check_circle

Verified Customer

star star star star star

Gary Bucher Chillicothe, OH

Professional, trustworthy technicians, filing a claim is easy

2 years ago

check_circle

Verified Customer

star star star star star

Ramana Frisco, TX

They did a great job and resolved issues with the refrigerator and microwave.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Bruce

I do not like that choice doesn’t want to pay for my 70 gallon water heater. In addition I have not heard from anyone about replacing my built in microwave

2 years ago Edited January 17, 2026

Choice Home Warranty Reviews