Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Sandra Collins Young Harris, GA

I had a good and prompt experience in having my Maytag washer repaired.

4 years ago

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Shimel Ashburn, VA

Making claim was easy but the appointment was scheduled to far out given the situation.

4 years ago

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Karen Stevenson New Kensington, PA

They find ways to not pay for your repairs. The service technicians are not the best. Repair requests are not met expediently.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Oct. 27th, 2021

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Sudhir Shet Irving, TX

Smooth experience, didnt have follow up often. It was easy to get the repair done for gas stove.

4 years ago

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Suzanne Hartley Georgetown, TX

It seems that numerous times I have put in a claim, you can't send a technician and want me to find my own. If I wanted to do that, I wouldn't have contracted with you.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Our records show that we have set an appointment for your most recent claim. Please visit the account center at choice home warranty. com for further details.

Oct. 26th, 2021

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Timothy Gifford Quakertown, PA

They were responsive; my only complaint is it 2 weeks before repairman showed up

4 years ago

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Robert Winecki Cleveland, TX

Choice opted to replace my $9000.00 built-in with refrigerator with a cash payment of $986.00. 10 cents on the dollar is not NOT a good deal for anyone but Choice.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Oct. 26th, 2021

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Ron Newport News, VA

Every problem I've had has been taken care of very fast and efficiently.....

4 years ago

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laura E Winne Trappe, MD

Great customer service, timely service, helpful and efficient technicians

4 years ago

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Melanie M. C. Barber Arlington, VA

Please with agent's promptness experience, dedication to solving the problem

4 years ago

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Ralph stuto Conway, SC

Called for leak in bathroom sink or toilet and 2 separate plumber showed up had to pay $65 2 times

4 years ago

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Darrell sample West Point, KY

I was very pleased with the service i received on my furnace when it went out.

4 years ago

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Debra R Brautigam Akron, OH

Service was great and timely. I received my reimbursement within 2 weeks.

4 years ago

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Bryan Wilbourn Esmont, VA

it,s like any warranty it,s good to save if you need to use it. helps give you peace of mind

4 years ago

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Arbind Nashville, TN

Like it due to timing, but still need improvement and can dominate the market.

4 years ago

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N Noll Beaver, PA

Prompt and professional service. I have renewed my contract.

4 years ago

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Gail Floyd Jacksonville, FL

Repairman was called right away, and they got back with me immediately.

4 years ago

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Jerry Adams Hillsboro, MO

never failed to send qualified people each time that I requested service

4 years ago

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Josh Weingrad Rock Hill, SC

Was easy to get in touch and my issue was resolved in a timely manner

4 years ago

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George

My A/C installer can't get the p.o. number to pick up my new A/C

4 years ago Edited January 10, 2024

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Carolyn Bourne Mesa, AZ

Fast to respond to a claim. Services within expected times.

4 years ago

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JEAN M ASWAD Midlothian, VA

satisified with claim service and the delays due to covid by myself.

4 years ago

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Daniel Holcomb Lawrenceville, GA

Best pricing and fast friendly and efficient service when needed.

4 years ago Edited January 10, 2024

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Danny Houston, TX

Good service but it took a while to get things done and constant monitoring on my part

4 years ago

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Joseph Myrtle Beach, SC

Responsive to claims, great service! Work with good service providers

4 years ago

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Pavanne M Halpin Cohutta, GA

Excellent service. They were easy to work with and the contractor was great.

4 years ago

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Paul Wise Sumter, SC

What is the point of coverage when you only pay for a small portion of the repair. We are disappointed with CHW.

4 years ago Edited January 10, 2024

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Gilda Houston, TX

My AC broke, I called Choice and they took care of it the next day.

4 years ago

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liz gatewood Sharpsburg, GA

when I call I get a service technician quickly and repair done quickly

4 years ago

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Patrick Vroman Phoenix, AZ

Paid $85 service fee and choice only gave $15 towards any type of repair. Issue want resolved and choice won't cover what's needed to be done to resolve issue.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 20th, 2021

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James Stewart Bryantown, MD

I called in with repair issue and got same day service.

4 years ago

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Debra Pettis

Choice is reliable & very dependable to repair or replace home issues

4 years ago Edited January 10, 2024

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Bill Love Jackson, MS

Quick reply -new ice maker has been ordered. friendly agent and knowable.

4 years ago

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John Jenkins Library, PA

responded promptly to our issue. Technician was at our house within days

4 years ago

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Joseph S Cipolla Litchfield Park, AZ

When I need repair they are always quick with a service company.

4 years ago

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Joan Scott Lady Lake, FL

So far the Technicans that have been sent to us to repair whatever is neede have done a great job.

4 years ago

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Veronica Clark Detroit, MI

Very knowledgable good manners, prices. Service department very griendly

4 years ago

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Praveen Dhamija Trenton, NJ

CHW have always attended to any issue I've faced and resolved it.

4 years ago

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Carolyn Baker

They deny claims that should be covered, and claim specialist was rude and obnoxious.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2021

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Barbara Rudisill Clover, SC

Do a great job on time friendly people know their job very well

4 years ago

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Hansel Delgadillo Harker Heights, TX

Great company with great customer service, would definitely recommend

4 years ago

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Craig Ricketts Loganville, GA

Quick claim turnaround. Technician fixed the issue within two weeks of the claim being filed.

4 years ago

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Anonymous League City, TX

I am not happy with customer service or the manager. They are not working for me. It was transferred to me from the previous owners.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Oct. 14th, 2021

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Tom Fort Myers, FL

I was happy with they way it is set up. I had my air conditioner fixed. I am happy.

4 years ago

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Dolly Las Vegas, NV

Outstanding customer service and the price makes it cost effective.

4 years ago

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Sreenivasa Raju Troy, MI

Very good customer service. Clear policy terms. No hassle claims

4 years ago

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Patricia Maycumber

Respond quickly with repairs. People they send are efficient accurate in determining and making the fix

4 years ago Edited October 12, 2021

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Jesse Serna Buckeye, AZ

No run around on whats covered & what is not, they got it done!

4 years ago

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Sara Sgnilek Boca Raton, FL

Quick response and resolution no issues in getting in touch with the company

4 years ago

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Violet Bench Winter Park, FL

Very prompt with their response. Great, knowledgeable, helpful repairmen

4 years ago

Choice Home Warranty Reviews