Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Bill Taylor Reston, VA

Ease of use; appointment are easily made; response time is effecient

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Karen Franklin, TN

I had 2 refrigerators that had issues. They sent 2 separate repairmen. So I had to pay 2 service calls. It has been 6 weeks and neither are fixed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2021

check_circle

Verified Customer

star star star star star

Paula Krueger Granbury, TX

Quick replies to issues. Very good communication and customer service.

4 years ago

check_circle

Verified Customer

star star star star star

Ken Longs, SC

Quick service and response by getting back to me the same day.

4 years ago

check_circle

Verified Customer

star star star star star

Pedro Colon Richmond, VA

Very professional technicians and outstanding customer service.

4 years ago

check_circle

Verified Customer

star star star star star

Sandra Collins Young Harris, GA

I had a good and prompt experience in having my Maytag washer repaired.

4 years ago

check_circle

Verified Customer

star star star star star_border

Shimel Ashburn, VA

Making claim was easy but the appointment was scheduled to far out given the situation.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Karen Stevenson New Kensington, PA

They find ways to not pay for your repairs. The service technicians are not the best. Repair requests are not met expediently.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Oct. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Sudhir Shet Irving, TX

Smooth experience, didnt have follow up often. It was easy to get the repair done for gas stove.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Suzanne Hartley Georgetown, TX

It seems that numerous times I have put in a claim, you can't send a technician and want me to find my own. If I wanted to do that, I wouldn't have contracted with you.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Our records show that we have set an appointment for your most recent claim. Please visit the account center at choice home warranty. com for further details.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Timothy Gifford Quakertown, PA

They were responsive; my only complaint is it 2 weeks before repairman showed up

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Winecki Cleveland, TX

Choice opted to replace my $9000.00 built-in with refrigerator with a cash payment of $986.00. 10 cents on the dollar is not NOT a good deal for anyone but Choice.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Ron Newport News, VA

Every problem I've had has been taken care of very fast and efficiently.....

4 years ago

check_circle

Verified Customer

star star star star star

laura E Winne Trappe, MD

Great customer service, timely service, helpful and efficient technicians

4 years ago

check_circle

Verified Customer

star star star star star

Melanie M. C. Barber Arlington, VA

Please with agent's promptness experience, dedication to solving the problem

4 years ago

check_circle

Verified Customer

star star star star star_border

Ralph stuto Conway, SC

Called for leak in bathroom sink or toilet and 2 separate plumber showed up had to pay $65 2 times

4 years ago

check_circle

Verified Customer

star star star star star

Darrell sample West Point, KY

I was very pleased with the service i received on my furnace when it went out.

4 years ago

check_circle

Verified Customer

star star star star star

Debra R Brautigam Akron, OH

Service was great and timely. I received my reimbursement within 2 weeks.

4 years ago

check_circle

Verified Customer

star star star star star_border

Bryan Wilbourn Esmont, VA

it,s like any warranty it,s good to save if you need to use it. helps give you peace of mind

4 years ago

check_circle

Verified Customer

star star star star star

Arbind Nashville, TN

Like it due to timing, but still need improvement and can dominate the market.

4 years ago

check_circle

Verified Customer

star star star star star

N Noll Beaver, PA

Prompt and professional service. I have renewed my contract.

4 years ago

check_circle

Verified Customer

star star star star star

Gail Floyd Jacksonville, FL

Repairman was called right away, and they got back with me immediately.

4 years ago

check_circle

Verified Customer

star star star star star

Jerry Adams Hillsboro, MO

never failed to send qualified people each time that I requested service

4 years ago

check_circle

Verified Customer

star star star star star

Josh Weingrad Rock Hill, SC

Was easy to get in touch and my issue was resolved in a timely manner

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

George

My A/C installer can't get the p.o. number to pick up my new A/C

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Carolyn Bourne Mesa, AZ

Fast to respond to a claim. Services within expected times.

4 years ago

check_circle

Verified Customer

star star star star star

JEAN M ASWAD Midlothian, VA

satisified with claim service and the delays due to covid by myself.

4 years ago

check_circle

Verified Customer

star star star star star

Daniel Holcomb Lawrenceville, GA

Best pricing and fast friendly and efficient service when needed.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

Danny Houston, TX

Good service but it took a while to get things done and constant monitoring on my part

4 years ago

check_circle

Verified Customer

star star star star star

Joseph Myrtle Beach, SC

Responsive to claims, great service! Work with good service providers

4 years ago

check_circle

Verified Customer

star star star star star

Pavanne M Halpin Cohutta, GA

Excellent service. They were easy to work with and the contractor was great.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Paul Wise Sumter, SC

What is the point of coverage when you only pay for a small portion of the repair. We are disappointed with CHW.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Gilda Houston, TX

My AC broke, I called Choice and they took care of it the next day.

4 years ago

check_circle

Verified Customer

star star star star star

liz gatewood Sharpsburg, GA

when I call I get a service technician quickly and repair done quickly

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Patrick Vroman Phoenix, AZ

Paid $85 service fee and choice only gave $15 towards any type of repair. Issue want resolved and choice won't cover what's needed to be done to resolve issue.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star

James Stewart Bryantown, MD

I called in with repair issue and got same day service.

4 years ago

check_circle

Verified Customer

star star star star star

Debra Pettis

Choice is reliable & very dependable to repair or replace home issues

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Bill Love Jackson, MS

Quick reply -new ice maker has been ordered. friendly agent and knowable.

4 years ago

check_circle

Verified Customer

star star star star star

John Jenkins Library, PA

responded promptly to our issue. Technician was at our house within days

4 years ago

check_circle

Verified Customer

star star star star star

Joseph S Cipolla Litchfield Park, AZ

When I need repair they are always quick with a service company.

4 years ago

check_circle

Verified Customer

star star star star star_border

Joan Scott Lady Lake, FL

So far the Technicans that have been sent to us to repair whatever is neede have done a great job.

4 years ago

check_circle

Verified Customer

star star star star star

Veronica Clark Detroit, MI

Very knowledgable good manners, prices. Service department very griendly

4 years ago

check_circle

Verified Customer

star star star star star

Praveen Dhamija Trenton, NJ

CHW have always attended to any issue I've faced and resolved it.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carolyn Baker

They deny claims that should be covered, and claim specialist was rude and obnoxious.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2021

check_circle

Verified Customer

star star star star star

Barbara Rudisill Clover, SC

Do a great job on time friendly people know their job very well

4 years ago

check_circle

Verified Customer

star star star star star

Hansel Delgadillo Harker Heights, TX

Great company with great customer service, would definitely recommend

4 years ago

check_circle

Verified Customer

star star star star star_border

Craig Ricketts Loganville, GA

Quick claim turnaround. Technician fixed the issue within two weeks of the claim being filed.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous League City, TX

I am not happy with customer service or the manager. They are not working for me. It was transferred to me from the previous owners.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Tom Fort Myers, FL

I was happy with they way it is set up. I had my air conditioner fixed. I am happy.

4 years ago

check_circle

Verified Customer

star star star star star

Dolly Las Vegas, NV

Outstanding customer service and the price makes it cost effective.

4 years ago

Choice Home Warranty Reviews