Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Verified Customer

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Mujo Kuburic Sandy, UT

No BS!! Super fast response!!!!! And knowledgeable contractors

4 years ago

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Richard A Muse Sugarloaf, PA

The case managers that handled my air conditioner case gave me the run around and did not answer my concerns honestly.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 15th, 2021

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Verified Customer

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Paulina RUBIO Atlantic Beach, FL

Quick response. Courteous. Knowledgeable. And excellent customer service!!

4 years ago

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John Peace Kennedale, TX

Repairs on the garage door were completed the following day.

4 years ago

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Randy Mizzell Corpus Christi, TX

The policy you see and the actual adjustments are different. Never want to pay for damage or breakage. Order wrong parts so they can charge for a visit again.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Verified Customer

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Ryan Wingler Mesa, AZ

They don’tcover anything. They have hung up on me frequently. Customer service and overall service is the worst I’ve seen in a home warranty company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Verified Customer

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Vacilio Anaya Bella Vista, AR

When we needed help with our dishwasher they got on it and had it fixed.

4 years ago

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Joey Sieber

always hard to find contractor and when i describe the issue, rather than tell me it is not covered I spend the $60 and the contractors time (which is one reason they do not like taking the projects) and CHW declines work, not covered.

4 years ago Edited January 10, 2024

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Verified Customer

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Manuela Mountcastle Saint Petersburg, FL

People showed up on time in a friendly manner and fixed what they needed to fix!

4 years ago

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Sherri Neal Keller, TX

We are waiting to see how they settle our dishwasher claim. The first amount was less than a third of the value.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 14th, 2021

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Verified Customer

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Sheetal Richmond, TX

Seem less and hassle free. Very good platform and experience

4 years ago

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Louis T Cuevas League City, TX

It's been almost two months, and my air conditioner is still leaking in my attic. Its been over a week since I spoke with Choice and the a/c people.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Verified Customer

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Gloria Mendoza Mission, TX

Took too long to fix my problem due to bringing the wrong part then due to technician being fired

4 years ago

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Janice Price San Antonio, TX

Very Nice and good and explained everything work was done very satify

4 years ago

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MARVIN TOWNSEND Erlanger, KY

i called to put in a claim for my refrigerator i have to wait two weeks for a repairman to come to my house while all the food in my fridge go bad

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Verified Customer

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Arthur Hooker Greenback, TN

Fast and reliable claim service. Lowest cost. Most complete coverage.

4 years ago

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Ruth Spring Lake, NC

Dependable and always have the best professionals on the job

4 years ago

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Bernice myrick Jackson, GA

Because of they are prompt, and on time with their service ,

4 years ago

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Renetta Jarmon Fort Worth, TX

Because they really care very friendly and flows through with follow up

4 years ago

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Cheryl Wilkie New Market, MD

The technicians they send are unreliable. We have weeks/months with appliances that don’t work properly. Their customer service is not good.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Verified Customer

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Dennis Rigans Elizabethtown, NC

Choice Warranty has been on target and gets things done expeditiously

4 years ago

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Alex Morakes Orlando, FL

Response from Choice is fast and techs sent to the house are very good

4 years ago

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Marilyn Maulucci Delray Beach, FL

The men were veryknowledgeable and explained what they were doing

4 years ago

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John or Florence Steele Oklahoma City, OK

Because when I needed to use my warranty they responded in a timely matter.

4 years ago

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Gwendolyn Crawfordville, FL

The representatives that have been sent to my house have been very courteous and very professional.

4 years ago

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Bridan Properties Llc Clairton, PA

They tend to turn things down so I'll probably be leaving them after my contract is up. I just tried to use it and they can't find anybody to do my warranty.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Verified Customer

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Carla Texas City, TX

They always answer the phone and process the claims right away.

4 years ago

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Johnthon Tuscaloosa, AL

They're quick. My AC unit went out and they came right on the day I called.

4 years ago

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Teresa McKinnon Frisco, TX

Some of the Vendors are questionable. Some are great. Customer Service could be better when there is an issue.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Verified Customer

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Michel Bendeck Laveen, AZ

Have been quick in dispatching a technitian when the need arises

4 years ago

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Terry Meek Des Moines, IA

They are super responsive, and a local specialist calls right away.

4 years ago

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Mary Cato Shawnee Mission, KS

quick reply by email, can not get to talk to an actual person when there is an issue.

4 years ago

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kathy haas Las Vegas, NV

Whenever I call about a problem, I get quick service to fix my problem.

4 years ago

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Jan Houston, TX

I am a new customer, so far so good. Much easier to deal with than my prior company.

4 years ago

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Marilyn Matthews, NC

Air Conditioning went out they not helping me waiting on a case manager won't get a call from them until 31 and it is 96 degrees recommend people and never got credit

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 2nd, 2021

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Verified Customer

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Waymon Hayes Tampa, FL

When you make a call they try to help you fixed the problem

4 years ago

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Lina Maria Martinez Indianapolis, IN

Efficient all the way. Love how fast the appointments are set up

4 years ago

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Sheri Halford Hull, TX

Courteous and prompt service and service people you use are dependable

4 years ago

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Brenda jackson Decatur, GA

Quick response and qualified technician attended to our problems.

4 years ago

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Verified Customer

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georgia miller Decatur, GA

They were so professional took time to answer my questions

4 years ago

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Gloria Gautier Orlando, FL

Great customer services and their contractors are very knowledgeable

4 years ago

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Stan jones Woodstock, GA

To date every call has been handled quickly and efficiently.

4 years ago

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Marjorie Schmitt Ogden, UT

Quick reply to claim, technician showed excellent knowledge of problem.

4 years ago

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Verified Customer

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Russ Heffernan Henderson, NV

Because they were the only ones that could find how to fix it

4 years ago

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Verified Customer

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Anonymous Chester, VA

Service is not provided timely. Techs will come but the parts they order do not arrive forever so the repair is not completed for months.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Verified Customer

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Sherri Washington, DC

No problems, quick service. They’re professional, knowledgeable & courteous.

4 years ago

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Verified Customer

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Terry Ellis Henderson, NV

The service was fast and done right the first time. Also the tech was on time

4 years ago

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Christine Spain Gulfport, MS

Fast service and convenient very well mannered service personnel

4 years ago

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Walter Jennier La Grange, NC

They have trouble finding outlets in my area to perform the work in many occasions.

4 years ago

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Verified Customer

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Clara Chavira Haines City, FL

I called about my ir conditioner and I had someone at my with 24 hrs.

4 years ago

Choice Home Warranty Reviews