Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Verified Customer

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Marilyn Maulucci Delray Beach, FL

The men were veryknowledgeable and explained what they were doing

4 years ago

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John or Florence Steele Oklahoma City, OK

Because when I needed to use my warranty they responded in a timely matter.

4 years ago

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Gwendolyn Crawfordville, FL

The representatives that have been sent to my house have been very courteous and very professional.

4 years ago

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Bridan Properties Llc Clairton, PA

They tend to turn things down so I'll probably be leaving them after my contract is up. I just tried to use it and they can't find anybody to do my warranty.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Carla Texas City, TX

They always answer the phone and process the claims right away.

4 years ago

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Johnthon Tuscaloosa, AL

They're quick. My AC unit went out and they came right on the day I called.

4 years ago

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Teresa McKinnon Frisco, TX

Some of the Vendors are questionable. Some are great. Customer Service could be better when there is an issue.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Michel Bendeck Laveen, AZ

Have been quick in dispatching a technitian when the need arises

4 years ago

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Terry Meek Des Moines, IA

They are super responsive, and a local specialist calls right away.

4 years ago

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Mary Cato Shawnee Mission, KS

quick reply by email, can not get to talk to an actual person when there is an issue.

4 years ago

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kathy haas Las Vegas, NV

Whenever I call about a problem, I get quick service to fix my problem.

4 years ago

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Jan Houston, TX

I am a new customer, so far so good. Much easier to deal with than my prior company.

4 years ago

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Marilyn Matthews, NC

Air Conditioning went out they not helping me waiting on a case manager won't get a call from them until 31 and it is 96 degrees recommend people and never got credit

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 2nd, 2021

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Waymon Hayes Tampa, FL

When you make a call they try to help you fixed the problem

4 years ago

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Lina Maria Martinez Indianapolis, IN

Efficient all the way. Love how fast the appointments are set up

4 years ago

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Sheri Halford Hull, TX

Courteous and prompt service and service people you use are dependable

4 years ago

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Brenda jackson Decatur, GA

Quick response and qualified technician attended to our problems.

4 years ago

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georgia miller Decatur, GA

They were so professional took time to answer my questions

4 years ago

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Gloria Gautier Orlando, FL

Great customer services and their contractors are very knowledgeable

4 years ago

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Stan jones Woodstock, GA

To date every call has been handled quickly and efficiently.

4 years ago

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Marjorie Schmitt Ogden, UT

Quick reply to claim, technician showed excellent knowledge of problem.

4 years ago

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Russ Heffernan Henderson, NV

Because they were the only ones that could find how to fix it

4 years ago

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Anonymous Chester, VA

Service is not provided timely. Techs will come but the parts they order do not arrive forever so the repair is not completed for months.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Verified Customer

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Sherri Washington, DC

No problems, quick service. They’re professional, knowledgeable & courteous.

4 years ago

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Terry Ellis Henderson, NV

The service was fast and done right the first time. Also the tech was on time

4 years ago

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Christine Spain Gulfport, MS

Fast service and convenient very well mannered service personnel

4 years ago

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Walter Jennier La Grange, NC

They have trouble finding outlets in my area to perform the work in many occasions.

4 years ago

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Clara Chavira Haines City, FL

I called about my ir conditioner and I had someone at my with 24 hrs.

4 years ago

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anonymous Willis, TX

Their quick response and resolution of my dishwasher problem.

4 years ago

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mike dressler Columbus, OH

They have stepped up and addressed all issues in a timely and through manner.

4 years ago

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Enrique Carrion North Las Vegas, NV

Plumber came on time, courteous and was able to resolve the problem.

4 years ago

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Lourdes Greenwood Fort Lauderdale, FL

Excellent service and professional Took care of my problem

4 years ago Edited January 10, 2024

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Mark Taft Charlotte, NC

Been hard to feel heard. The system of assigning contractors has been painful. Have had no success yet at being covered the way we were told. Want my money back

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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Verified Customer

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Richard Wesley Frye

I had a great experience with Home Warranty when I needed to use my warranty for heating issues and a bathroom faucet problem. They responded quickly to my claims. Recently, when a pipe ruptured, a plumber came out promptly and did an excellent job fixing it. Overall, I'm satisfied with their service!

4 years ago Edited January 10, 2024

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Anthony m Arlington, TN

I called in my problem and they sent someone out the very next day

4 years ago

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Thomas Kozlowski Converse, TX

Needed help with leaking AC and toilets. Also garage door opener was fixed.

4 years ago

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Jamshid hajimomen Sparks, NV

Outstanding service prompt scheduling and follow up best customer service team

4 years ago

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Lori Williams Creedmoor, NC

Reliable and consistent service when I need it. Good follow up as well.

4 years ago

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Cynthia Grier McDonough, GA

They have resolved every issue that I have had and in a timely manner.

4 years ago

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Isabel Vallecillo Palm Harbor, FL

They provided the service requested and they solved my problem.

4 years ago

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LaToya Camp Fort Worth, TX

everyone seems to be nice when they arrive and haven't had any issues

4 years ago

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Shirish Kadakia Warren, NJ

It is responsive, took care of issue in a reasonable timeframe.

4 years ago

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G Magers North Richland Hills, TX

Fast to respond and repairs are completed by reputable companies.

4 years ago

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Gerald Jones Shawnee Mission, KS

Have not heard from the service text about repairing my microwave and also haven't heard from anyone about the warranty on my dishwasher

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 19th, 2021

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Verified Customer

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susan Sours Claymont, DE

It took so long to get the parts and the hot water heater still does not work. If I have to pay to get it fixed I shoul d not have to wait too long and then it should work.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 19th, 2021

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Verified Customer

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karthik wuppugundur Aldie, VA

Work was done the right way with explanation of what is being done.

4 years ago

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Ebonnie Clarl Washington, DC

good and quick service, the technician came the next day an d was efficient

4 years ago

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Tom Miller Fort Myers, FL

They always sent a high quality repairman within a days time.

4 years ago

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Mike mayeaux Lumberton, TX

You need to find out how long it will take to get service to a coustomer. 7 day to get rep. To a. Customer for ac repair. In August.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 19th, 2021

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Verified Customer

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Debi Andrisani Toms River, NJ

Quick to respond and decent rates and the monthly cost is very reasonable

4 years ago

Choice Home Warranty Reviews