Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Roger Tampa, FL

I called CHW within 24 hours to cancel my policy and to get a refund on my credit card. I was told it would take up to two weeks for the refund. It has been over two weeks. I called and was told the refund is still in process. It states in Section L of the Warranty there is a $50 charge for cancellation. We'll see what they charge for the cancellation. I'm going to contact the Attorney General's Office and file a complaint against CHW if this is not done in the next 48 hours.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly for further assistance.

Nov. 1st, 2018

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Sherri Rosen Phoenix, AZ

BEWARE OF CHOICE HOME WARRANTY if you think they will over your AC. Recently, my AIR CONDITIONER relay went out and was temporarily replaced by the AC company that Choice Home Warranty (CHW) sent out. They took back the part after they discovered the motor was also bad and the claim was denied due to debris. DEBRIS appears to be a big loop hole for CHOICE HOME WARRANTY as they WILL NOT COVER THE AIR CONDITINERS MOTOR and REFUSED TO REPLACE THE AIR CONDITIONER. If you live in ARIZONA or any place with HABOOBS or dust storms, Do you not count on trust CHOICE HOME WARRANTY to be fair.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We will contact you directly to further assist.

Oct. 30th, 2018

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Robert from Alabama Wilsonville, AL

Talked to Miles. Very helpful! Eager to assist. Enthusiastic about helping me get the right Plan at the right price. Thanks Miles.

6 years ago

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David Gordon San Antonio, TX

The last time I use your company vendors for my needs where not reliable and cause more headaches then it was worth it. Vendor quoted me a price and I paid it and the told my wife price double. In all our circulation of air diminished greatly. Now it seems everyday I get an email to come join Choice and how great you are better then the next. Unless your base here in South Texas and truly know good reliable vendors to best serve your customers your just another service company selling dreams.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 23rd, 2018

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Jason Virginia Beach, VA

Not happy. My dishwasher broke, so I put a claim it online. The tech came out and told me that they would most likely replace the unit because the motor was shot. The next day I get a email saying congratulations that the processed my claim and they were offering me 179. I called and eventually talked to someone that offered me 279. That still doesn’t fix the problem!! I’m on disability and my funds are real tight.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 23rd, 2018

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Bruce Coonce Omaha, NE

I had an issue with when the service tech diagnosed the problem with my appliance and had the part approved to proceed . He was informed that even though he had the correct part in stock , he had to wait for Chw to ship him the part so I had to wait an additional 3 to 5 business days. When I tried to call to get it done with the part the tech had , the customer service manager suggested that Igo to the laundermat . I will be cancelling my service .

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback. We will contact you directly to further assist.

Oct. 23rd, 2018

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David Amarillo, TX

Very convincing when I signed and when I needed service I was told that they couldn’t find anyone to accept them so I needed to find a plumber, pay for it and send them the bill. After talking to several plumbing businesses I found out the reason Choice couldn’t find a plumber. They don’t pay their bills. I was told They had a no questions asked cancellation policy. After 2 years I still haven’t received anything for my cancellation. Don’t buy from them.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We will contact you directly.

CHW

Oct. 22nd, 2018

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Catherine Hansford Trussville, AL

We had a problem with an appliance and the response was very fast. This is the best warranty a person could have. Thank you.

6 years ago

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Lisa Trimble Tallahassee, FL

Just talked to them last night and signed up. Really have not had any dealings with them. I do like the fact they are less expensive then the other company I was with and cover the same things .

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback.

Oct. 19th, 2018

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Joseph East Pineville, NC

Currently I feel Choice Home Warranty is good at being responsive and getting some one to come out. However I think they need to screen the people doing the jobs.

6 years ago

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Emitheus

My Agent was exceptional. Her name was Rachel and she really informative and very funny. I am pleased with the transaction

6 years ago

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Mrs Miles Sherman, TX

Horrible company!!! It seems as though their main goal is to try and find ways NOT to cover a claim, not to mention the length of time you have to wait after filing a claim. We filed our last claim on a Wednesday morning, someone came out Friday at 4:30!!! Cancelling our coverage. Would advise you not to waste your money!!! Lastly their customer service reps need retraining, the last rep we spoke to tried overtalking is AND was argumentative!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Our Consumer Advocate will contact you directly to further assist.

CHW

Oct. 9th, 2018

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Brioke Brentwood, TN

Today is Sunday 10/7. I made a claim on Tuesday 10/2 for a plumbing issue where I had water coming through my dining room ceiling. The plumber came out and left saying he’d contacted CHW. I’ve called CHW 3 times and been told the same thing. They are waiting on the plumber to submit information. I’ve asked for a new plumber. I’ve asked them to stay on the plumber. I asked them to call me to follow up. NOTHING. They take your money and give no concern to your needs. Don’t do this. Save your money and pay for repairs on your own. The customer service is horrible.

6 years ago

Reply from Choice Home Warranty

Thank you for your response. Our Consumer Advocate will contact you directly to further assist.

Oct. 9th, 2018

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Cathy Jarkovsky Chandler, AZ

I found the speed of service ie; return of call , the appointment time was amazing, between my call and the service man coming. The person was very courteous and pleasant.

6 years ago

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Lori C. Columbus, OH

I feel there objective is to sell policies a d deny claims. I had a claim for my sink that somehow fell (detached) from the granite. A cording to there coverage wear and tear is covered. The sink was installed 8 years ago, sound like normal wear and tear to me. They also cover wiring issues but not broken or frayed wiring, which happens over time. It's as if they've built so many loop holes into their coverages. Then you are out $65 for a tech to come out for nothing. This is a horrible company.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Oct. 2nd, 2018

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Emily Johnson

A very poor excuse of a home warranty insurance. They use every excuse not to cover the appliance. My a/c evaporator coil was leaking freon. No rust, no sign of corrosion, but because it is not suppose to leak they would not cover it. When I told them I wanted to cancel the remaining 2 1/2 years on my policy, I was told for the first time ever, they do not give refunds. This company is a total SCAM. Do NOT waste your money.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 1st, 2018

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Shawn Smith Sarasota, FL

Mr. J installed the new fan mechanism in no time! He gave me very helpful suggestions. The time frame for arrival need to be a little longer.

6 years ago

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Catherine McIntosh Garland, TX

I am not impressed with this warranty company. It’s like the rest they will do small repairs but they can always find a way not to do big repairs. However the best service that I received was from the Rep that took my request and the vendor that they provided, Discount Drains that resolved my issues. There was another Rep that help me before when I had an air conditioning problem in which she paid half for a special test that was needed. Which got them out of paying for my air conditioner repairs. I will not be renewing nor would I recommend this company to anyone else.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 24th, 2018

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Bernell Raye Kearney, MO

I called for service on my AC unit on Friday and service came on Monday took care of the problem, needed to be recharged and repaired the leak.

6 years ago

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HASINA ALI San Antonio, TX

i had 3 home warranty company in 25 years one of worst i ever seen in 3 is choice took a day off cost me $400 plus paid $45 to tech and one tech just replace rubber ring in toilet flush may not even cost $2, 2 other items denied ,2nd job paid $45 noting done .they commit hale of things when they want sale you insurance but choice is very bad choice so far it my first claim and a small claim good luck people

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Our Consumer Advocate will reach out to you directly for assistance.

Sep. 18th, 2018

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Haley Wherry Johnson City, TN

The warranty did what it is supposed to do, and covered our plumbing issues. However, it was an urgent issue and a visit by a plumber wasn't scheduled until 48 hours later.

6 years ago

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Valerie Foster White Plains, MD

I have had positive results since joining the choice family! I'm only hoping to continue the great service❤ Thank You

6 years ago

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Brenda Walker Rockvale, TN

I did not like the quality of service professionals answering the repair order. Happy I can use my own preference now!

6 years ago

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Tim Young Wylie, TX

Repair request was super easy to file online. Had repair work completed within a couple of days! Could not have been easier.

6 years ago

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L Griffin Cypress, TX

The very 1st claim I made was denied bc it was deemed the repair was not due to normal wear and tear. The repairman hired by your company determined without question that the damaged parts were original parts and they do wear out over time. The repairman determined that the cause was 100% normal wear and tear. Despite my appeal and the repairman contacting HCW twice, the claim was still denied. This denial is unreasonable and incredibly poor business.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our Consumer Advocate will contact you directly for further assistance.

Sep. 7th, 2018

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Wanda Rogers Bowie, MD

I am very unhappy that when I asked to have my new coverage with Choice start when my current policy ended that my card was charged $250 immediately and the next charge in 30 days. This was not explained to me by Mr. Charlie M. I am retired and am dependent upon my monthly pension to pay these charges. I wish to cancel my coverage until September 5 when my current policy expires. This will allow my payments to align with my pension

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration Wanda. Consumer Advocate will contact you for further assistance.

Sep. 12th, 2018

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Dennis Lally

Advertise that if an appliance goes out they will replace it. They give you pennies on the dollar in a Lowes gift card and it comes weeks after you need the appliance.

6 years ago Edited January 10, 2024

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Bobbie Lee Stone Mountain, GA

no communication from the assigned vendor when thy were not abe to make the appointment on the day asigne. Once the the technician arrived 4 days ater thed service was good.

6 years ago

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Giuseppe Las Vegas, NV

Call to make a new claim the communication was hard the operator hade a heavy accent My appointment for a A C repair was scheduled 4 day after I open the claim. The gist appointments nobody showed up then I made another appointment that was moved 3 times. Now the technician finally came was there for 3 minute and claimed he replace a fan motor and cap absolutely not throu I like to know how much it charged you for this job

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly for further assistance.

Aug. 21st, 2018

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humberto silvio esteves Orlando, FL

I felt bad because I cannot give ZERO Stars. Do not spend you money in companies like this one! Paid $1,750.00 when I bought a brand new house and after three years and 5 months, my house started have some issues. I called in regards to a a/c defect, and even though the company (Lennox) is responsible to replace all parts, the denied to cover the labor. They are on the market do MAKE money. Do not count on them!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
Our Consumer Advocate has contacted you for further assistance.

Aug. 21st, 2018

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JoAnne Baumgartner Cleveland, OH

Very professional, experienced, punctual Contractor. They were in and out in a half hour. Will use again but hopefully I won't have to.

6 years ago

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Elaine Las Vegas, NV

This has been the worse experience. The vendor was a lot of the problem but Choice picked the vendor. We have a refrigerator/freezer issue and it's been almost a week with multiple lies from the vendor and days waiting for a decision from Choice. We have had to throw out a lot of food and are still waiting for a call from the repair place to come and fix the frig. We have a contract or I would have cancelled with them.

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback.
Our Consumer Advocate will contact you directly for assistance.

Aug. 14th, 2018

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William R Griffith Phenix City, AL

Contacting the right people is a nightmare. I had and emergency and couldn't wait the 3 or 4 days as told. I hired my own septic tank company and they came out on Sunday because they knew I was in trouble. Both bathrooms were over flowing with septic sewage. I was told to call and get authorization before work is performed, well Mr. Choice Home Warranty, I needed help ASAP. Now how do I get some of my money back if any. Septic was pumped, and a motor was replaced that had went out. Thank the good lord for that kind of service. My bill was $1150.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly.

Aug. 10th, 2018

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Charleen Hartman Cornelius, NC

Barry T did a fantastic job explaining my options with Choice Home Warranty. I appreciate his patience. I would recommend Choice Home Warranty.

6 years ago

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Jeff Staples Katy, TX

I called for a claim at 6pm Friday the repairman showed up at 11am Saturday. I thought I might be waiting till Monday but he came out straightaway!

6 years ago

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J. Johnson Olive Branch, MS

The presentation is great but the service leaves a lot to be desired. I feel were given the run around and the situation was made to be much more stressful and took longer than it should have. Once a second technician was dispatched to us, the issue was resolved after 2 weeks.

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback.

Aug. 7th, 2018

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Chong Chantilly, VA

My garbage disposal was broken and leaking, I submitted a claim online, the system assigned me a contractor soon and the problem is fixed second day.

6 years ago

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Robert Gorman Huntersville, NC

24 Hour Air came and checked the system And said that poor cooling was due to defective copicator Repair system Thank you Choice HomeWarranty

6 years ago

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Jerry North Las Vegas, NV

I’m very satisfied the service very professional from claims service all the way to the technician, fast reactions awesome

6 years ago

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Robin Thill St. Petersburg, FL

Spent hr on hold yesterday and still on hold today for over 30 mins and still on hold! This is not customer service!!! I have emailed with my questions and all I get is “ your claim has been approved!” That’s not answering my questions or concerns!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 27th, 2018

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Robert Peery Keller, TX

From the very beginning,(sales process) I was lied to by omission about how I could pick my own vocational technicians. Out of 5 service calls for 4 different properties 2 of the technicians contracted by CHW did not bother to call or show up to the property to perform the job. By the time I was able to get the jobs taken care of at least a week had lapsed. This is the short list of complaints.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

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Carol M Memphis, TN

One week after repair guy came out and still no resolution. Choice keeps asking for additional information. Now they want proof that we have repaired the issues that led to the hot water heater needing repair. WHAT? I thought that's what they were there for, to repair or replace covered items. This company needs some serious training. Shame on you Choice Home Warranty for taking hard earned money from customers and refusing service!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

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Sandy Teachout

So far my experiences with Choice HW have been nothing but unpleasant. They have been to my rental twice for a leak in the refrigeration system. Each time they have tried to sell me a new air cond . I called my contractor and each time it has been a clogged condensation pipe. So far I'm so sorry I am stuck with your company for 3 years each on two of my properties.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

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Sandra Cush Simpsonville, SC

We were very unhappy with Choice Home Warranty. The plan says it covers hot water heaters but we learned that in the small print that it doesn't include the tank. So basically hot water heaters are not covered. Instead of telling us this upfront when we called and told them the tank was leaking. We paid the sixty dollars for the plumber to come out and tell us we were covered and he would put in the claim. About 2 days later the claim was denied. Took almost a week without hot water to get a new tank and get it installed.... and more than $2000.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 20th, 2018

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Jes San Antonio, TX

Quick response to my electrical needs. Contacted Choice Home Warranty & repairman was sent. I was completely satisfied with work done at home.

6 years ago

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Shelley Miller Southaven, MS

When I was sold this policy I was lied to & told that if a covered item, in this case 2 Ceiling Fans, wasn't able to be repaired it would be place with a comparable type product. Imagine my surprise when I was told that I was entitled to only "Builder Grade" ceiling fans and that I was being sent $140 for BOTH FANS! This is beyond unacceptable; just WHERE do "builders" buy fans that cost only $70? I cannot believe that a company as well known as CHW get away with these kind of practices and in my opinion are "comparable" to Scam Artists.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jul. 18th, 2018

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Preston Jones Raleigh, NC

Great choice of technician. They came before scheduled service, which was great due to the fact that it was for the air conditioning.

6 years ago

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Bill Monroe, NC

AC went out. Assignment to a service tech was quick. Tech showed up within specified time frame and had unit fixed same day. Great Service.

6 years ago

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ST Bridgeville, PA

I was assigned a tech to come out 2 weeks after the ticket went through again. I had it repaired once, thought it was fine and working. A few hours later, the washer went out again. They are saying no one is able to come for two weeks. If I choose to, I can contact someone who has to call them and get authorization then can come to my house. I have to pay the tech then the company will pay me back. They don't want to do their job so they are having the customer do their job for them.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Please contact us at 1.888.531.5403 for further assistance.

Choice Home Warranty

Jul. 13th, 2018

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Laurie F Smith Springfield, MA

Bad experience. Representative hung up on me while I was asking question. Handicapped and not given common courtesy. When I called back another one hung-up when I was trying to talk and get a understanding. Talking fast to make a sale. One way does not fit all situations. They need to be trained to work with all people.

6 years ago

Reply from Choice Home Warranty

Dear Laurie Smith,

Thank you for feedback. For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Regards,
CHW

Jul. 13th, 2018

Choice Home Warranty Reviews