Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Gary Hillermann Lorain, OH

Keep raising deductible, techs not doing repair right, 1 out of 3 claims it takes days to get a tech to our house

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 11th, 2021

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Max Ghafar Irving, TX

Home Warranty denied the repair diagnosed by their plumber after a week waiting for plumber to show up. I had to call a plumber and pay $250 to unplug the sewer line.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 11th, 2021

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Verified Customer

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Jared Henson Mobile, AL

Did a good job on the work they did. They were very nice an professional

4 years ago

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Beverley Parrillo Okatie, SC

I should have received a new dishwasher, instead I paid $85.00 to get the old one that is doing the same thing before the service call.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2021

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Verified Customer

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Katherine De Preter Bedenko Lake Forest, IL

It has been over2 weeks & they haven’t repaired our 14 yr old dishwasher. The technician had advised replacing it. All I want is a working dishwasher.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 12th, 2021

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Verified Customer

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Sheila Williams Saint Albans, NY

The tech that I received to service my fridge was the best ever

4 years ago

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Louise van Rensburg Queen Creek, AZ

We had a problem with a recirculating pump and it was seen to in record time.

4 years ago

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Mark Steven Bahr Minneapolis, MN

Excellent timing, great service, would highly recommend to friends and family,

4 years ago

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Martin Jimeno Las Vegas, NV

Like a lot of these company's they do not replace your appliances! There's a limit so it's gonna cost you big time!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Verified Customer

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Mashhud Mirza Memphis, TN

Our water heater was leaking, it was replaced under warranty promptly.

4 years ago

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AJ Sugar Land, TX

The way they handle the claim. Very cordial and professional

4 years ago

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Wendy M Atlanta, TX

Got appointment quickly and technician was professional & polite.

4 years ago

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Carla Monsalud Las Vegas, NV

Fast and quality service, good technician and customer service.

4 years ago

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Norma Swank Oswego, KS

Very commendable. Even in this epidemic got some one to come fix my Dryer.

4 years ago

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Bob Kuehn Tomball, TX

Fast.. fixed the problem. Techs were very friendly and professional

4 years ago

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Cathy Himpler Nottingham, MD

The repairman fixed the repair in a timely manner. He was very professional.

4 years ago

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Edna Chavez Henderson, NV

The wait until you find a vendor that would take my work order , the guy Juan with NV handyman save your rate !

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Jul. 29th, 2021

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Verified Customer

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Carrie Post Little Rock, AR

They have high customer service, and their prices are reasonable.

4 years ago

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Denise Glendale, AZ

Every time I requested service the have responded very fast

4 years ago

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Devin Dayton, OH

They always respond quickly and send people that have great customer service.

4 years ago

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Diane Anderson Ormond Beach, FL

I really don't have my problem resolved yet. It worked before and now it doesn't. They say there is no problem.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 22nd, 2021

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Verified Customer

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Joan Adkins Belleville, IL

Received immediate response to our call and problem fixed next day.

4 years ago

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Kathy Hopkins Meridian, ID

They were were prompt and the service man they sent out was great

4 years ago

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Laura Howell Montgomery, TX

Well we've had a couple issues one guy was kind of odd in the way you fix something in the other company has yet to still come for the third visit to finally fix my item

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 22nd, 2021

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Verified Customer

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Manuel A. Delgado Nashville, TN

While I understand it is not an emergency service, far to many delays in getting importing repairs when needed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 22nd, 2021

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Verified Customer

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Susan Friess Peoria, AZ

They have taken care of other things that I have needed repaired

4 years ago

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Judith Baltimore, MD

My sister recommended Choice Home Warranty. They have been very quick and on time.

4 years ago

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Beverly & Darnell Florissant, MO

Excellent service. We used it for a locksmith and I received prompt service.

4 years ago

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Anonymous Little Elm, TX

The technician is very knowledgeable and took care of everything. He was on time and timely.

4 years ago

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Anonymous Valparaiso, IN

The people than come are not too happy with the paperwork and I was taken aback by the sixty five dollar charges.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 22nd, 2021

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Verified Customer

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Christine Stone Mountain, GA

Customer service is excellent. They get back to you as soon as possible.

4 years ago

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Leonard Bullhead City, AZ

They are very prompt. I had a water leak and they came out to fix it.

4 years ago

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John P Wilson Irving, TX

The service is great and the contractors keep their appointments.

4 years ago Edited February 21, 2024

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Nicole Estell Hamilton, OH

Easy to make claims, quick to receive service call and replacement

4 years ago

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Robert Cook Cleveland, OH

They fixed my washing machine when it broke, waiting on news on my furnace.

4 years ago Edited January 10, 2024

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Ronald Holmes Oak Ridge, TN

Quick to respond. Easy to communicate. Friendly customer service.

4 years ago

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Virgil Segue Arlington, TX

Very professional, always on time, telephone agent very helpful

4 years ago

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Wallace Washington Dudley, NC

Excellent service and great quality people are very professional and friendly.

4 years ago

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LAWRENCE SENEAR Buffalo, NY

Immediate response to service requests and authorizations for required parts

4 years ago

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Clifford Thompson Lithonia, GA

The work warrantied was completed to my satisfaction in a timely manner.

4 years ago

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Cheryl Clark Pensacola, FL

They were not on top of getting our air fixed for over a week and I had to call several times to follow up and keep them looking.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 14th, 2021

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Verified Customer

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Danute Nykas Concord, NC

Very responsive made me feel relaxed about service and paid attention.

4 years ago

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Lisa Bernarducci Summerville, SC

Professional, fixed the problem, appointments are scheduled very quickly

4 years ago

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Lanell Edmond, OK

They are very prompt respo ding to your needs getting g a technician

4 years ago

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Tushar Vora Princeton, NJ

Always prompt. Always works out well. Great customer service. Great technology

4 years ago

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Florence McPartland Donora, PA

I can usually get a call from the person doing the work on the same day

4 years ago

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Ann Roche Rocky River, OH

Last claim filed in March and then agin in august and still my refrigerator has not been repaired or replace.

4 years ago Edited January 10, 2024

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Verified Customer

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Bobbie Sevierville, TN

Very promp in replying. Good in sending out reputable companies.

4 years ago

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Deborah Ellington Abilene, TX

The quality of service repair companies is not of high standards. The ones I have had most of the time I would never do business with them.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 30th, 2021

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Verified Customer

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Herbert Hines Orlando, FL

They provided the service that I paid for in a timely manner.

4 years ago

Choice Home Warranty Reviews