Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Russell Einhorn Los Angeles, CA

I like the fact that you will insure my home needs even if the repair is do to regular wear and tare. I like that I can use my own repair person if I have one.

2 years ago

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Don Bush Palmer, AK

Quick respond. Service rep checked out the refrigerator and found the problem quickly. However the compressor is not in their stock and will take a week to 1 1/2 weeks to arrive.

2 years ago

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Tara Mack Rome, GA

Fridge out since 11/1. Can’t repair it so they are sending a check, that definitely will NOT cover a stainless steel French door with freezer at the bottom. But I have found a few t other kind, within the $736 price range. But they said it takes 30 days to process the check. So I have to wait until JANUARY before I can get a fridge. We are grandparents with 2 grandchildren with food allergies and Epi pens. On a fixed income. We have been going to churches and food banks. We just moved her the end of October and we don’t know anyone here. Now our truck is down, probably due to the constant driving, because we can’t store food. But, at least they are SENDING A CHECK in January. Way to go CHOICE! I have already told several friends about my situation and 2 people I know decided to go with another company. Y’all knew in November that you needed to replace it, so why didn’t y’all get the check ready at that point., Yall definitely DO NOT CARE about your customers. After my year is up, I am going with another company.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 16th, 2021

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Chary Akmyrat Little Rock, AR

CHW was very attractive with its price. Soon I figured out how they cut the corners: They change the policy contract without noticing you. When I used the warranty, a very sketchy technician showed up, gave me an expensive quote, he said the condenser should be replaced for AC, and CHW rejected it due to wear and tear and/or owner's mistake. I end up paying the service call fee. I canceled the plan, called a well established local AC business, they came and replaced the capacitor. CHW, never again. stay away from choice.

3 years ago Edited July 6, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 1st, 2021

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Brittany Mayes Mooresville, NC

Most items are not covered and if they are, it must be very specific issues. Our dishwasher went out and they only provided $250 to replace. That barely covered delivery and installation. We had to come out of pocket for the actual dishwasher. Not a fan of the company and would never recommend anyone to use them. The app is somewhat convenient and the ability to send a message via the “chat” option” can be helpful.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 1st, 2021

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Joyce Adams Odessa, TX

I have contacted my case worker by phone & txt multipletimes, & have never received a word back. I ask for her to answer me by txt or call on a phone that shows a name as I do not answer calls with just numbers. I get so many of them from telemarketers, ins sales, health ins sales. Please, will someone get back to me. I have a stove thats unfixable. Thank u my name is Joyce Adams, claim # 129181326,, this has been going on since aug 3rd, 21

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

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Dan Meridian, ID

4 months ago

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Painda Shokooree

i got prompt apointment and customer service helpfull

4 months ago

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Michael Candela

4 months ago Edited July 5, 2024

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Capri Bougere

So far it has been a pleasure to work with you.

4 months ago

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Orlando

It's the best company. They answer fast.

4 months ago

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Marliese

She was very helpful and very nice. Good

4 months ago

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Angelica

The company is really efficient. Al my issues were fixed.

4 months ago

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Caroline Ahoubim

The technician has so far been to my house 3 times and the problem is still not fixed

4 months ago

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Barry

I like my warranty paid for the fan motor

5 months ago

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john jimenez

Great service and always fast. Can't beat it

5 months ago

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Sorin Ciobanu

Amazingly prompt service! This business is run perfectly!

5 months ago

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Noppawan

Very quick to respond and assign the contact or to fix my issues.

5 months ago

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Shannon Quick Atlanta, GA

do not have available technicians that will work with this warranty - many refuse

9 months ago

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Verified Customer

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Anonymous

I had a plug go out, so they came out and they fixed it.

9 months ago

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Verified Customer

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Tony Ha Houston, TX

They sent me a bad technician. Took them multiple time to fix the problem.

10 months ago

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Verified Customer

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Joanne

Repair has not been completed! Please inform us when this repair will be completed!!!

10 months ago

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Verified Customer

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Jesse

I'm still waiting on my current problem that I have right now with my dryer.

10 months ago

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Verified Customer

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Warren Troutville, VA

Lost our heat in so freezing weather. We’re not responsive or easy to work with to resolve the issue.

10 months ago

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Verified Customer

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Yvonne Atlanta, GA

I don't trust their judgment of technicians who are supposed to be certified. I wish I had a better choice.

10 months ago

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Verified Customer

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Kevin Lester Trussville, AL

Job well done, but rescheduling is a pain

10 months ago

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Verified Customer

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Sean

Repairman offered fast & professional service.

10 months ago

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Tom Behrendt Surprise, AZ

they react quickly and efficiently every time

10 months ago

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Verified Customer

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Lance Phoenix, AZ

Can't get any service on my HW heater...been waiting since the end of October when original claim was filed.

10 months ago

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Verified Customer

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Donna Laporte Panama City, FL

Good response time to my claim submission

10 months ago

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Verified Customer

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Ivan Alevy Mechanicsville, VA

Complicated to work with and filled with excuses why nothing is ever covered

10 months ago

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Verified Customer

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Henry Reston, VA

Like routine service - having someone to call .

10 months ago

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Verified Customer

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Cheryl Tennant Grand Junction, CO

The sales person was very friendly. Thanks.

11 months ago

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Verified Customer

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Neil Keller, TX

They don't pay close to the amount to replace damaged items.

11 months ago

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Verified Customer

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Margaret Pahrump, NV

I am still waiting for someone to see what is happening with my solar hot water heater.

11 months ago

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Verified Customer

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Selina Jayne-Dornan Eufaula, OK

They have unreasonable reasons and blame you for things that are regular wear and tear.

11 months ago

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Verified Customer

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James Ekundayo

My issue was scheduled and resolved in a timely manner.

11 months ago Edited July 12, 2024

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Verified Customer

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Scott Austin, TX

It took three visits to fix my refrigerator and it still is not fixed.

11 months ago

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Verified Customer

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Ray Henderson, NV

i would like to talk too a live person, and not

11 months ago

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Verified Customer

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Pam and Mike Chartier

Fast, very efficient, good work all around

4 weeks ago

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Verified Customer

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Theresa

Great customer service and reliable repair technicians.

4 weeks ago

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Verified Customer

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Randy

It has been a great experience and peace of mind

4 weeks ago

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Verified Customer

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Barbara Cadore

I'm really enjoying my home service plan.

4 weeks ago

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Verified Customer

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Tonya

Stilling waiting from Aug, 2024 for a reply. Choice warranty said GE that did not submit paperwork, GE states they did.

1 month ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”.

Sep. 18th, 2024

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Verified Customer

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Edison

Great company. saves a lot of money!!!!!

1 month ago

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Verified Customer

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Mike

Outstanding service and support. Recmend it to family

1 month ago

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Verified Customer

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Dana

When I need to use Choice, it is great service.

1 month ago

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Verified Customer

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William

Fast service and professional craftsmen.

1 month ago

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Verified Customer

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Abdul

Choice Home Warranty is very good and reliable!

1 month ago

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Verified Customer

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Renata

The person that come was very nice very professional

1 month ago

Choice Home Warranty Reviews