Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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jeff neal Chesterfield, VA

good job, came on time and person was very helpful going over everything

3 years ago

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Robin C Greene Panama City, FL

They sent repair till we got to the source of the problem, if possible.

3 years ago

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errol Las Vegas, NV

when my refer and freezer went out they took days before anyone came out to repair it. all foods were spoiled.

3 years ago

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Gloria Cain Yantis, TX

not good customer service,tell you what you want to hear and still dont get it done. 4 weeks unacceptable

3 years ago

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Marian Perrault Saint Augustine, FL

Response regarding a buy out for unrepairable item is 1 month . Ridiculous amount of time to receive credit

3 years ago

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Quentin Jones Voorhees, NJ

They are extremely responsive and the service providers are quick, accountable and honest.

3 years ago

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Laura morrissey Castle Rock, CO

The initial part that Choice sent was wrong. I am now waiting for the correct partit's been over a month and I haven't heard anything.

3 years ago

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MIchael Stecyk Gold Canyon, AZ

They seem to look for reasons not to cover items when we file a claim and the vendors they use tend to be second rate.

3 years ago

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Rochelle Ozier Saint Louis, MO

Their technicians are terrible ,they don't guarantee their performance and if the technician can't repair the item, CHW does not give the product value.

3 years ago

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Elaine Suleski Aledo, TX

Was sent an email that unknown pre-existing conditions are covered, but then received a phone call stating that all unknown pre-existing conditions are not covered

3 years ago

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Lisa Fisherville, KY

Do not pay legitimate claims, never get tech in timely manner, if they get one at all. Poor customer service. Difficult to deal with if you even get a rep.

3 years ago

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Daryl Columbus, OH

I'm getting people that are coming in do choice home warranty work and I am giving the sixty five dollars for coming to do the service for me, but I really get nothing done.

3 years ago

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George Peachtree City, GA

Some couple replaced our hot water heater, they came out and did a very good job.

3 years ago

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James Pataskala, OH

I like the price. I called for an air conditioning repair got no answer for just two instances.

3 years ago

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Amanda Kissimmee, FL

They've answered all my questions. I used the warranty recently with my AC.

3 years ago

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Helga Dayton, OH

I am having a problem getting service or claims that I put it in June and it hasn't been resolved in the month since.

3 years ago

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Aaron Takoma Park, MD

People don't always answer or do things quickly. Our toilet was broken and choice got it fixed.

3 years ago

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Frankie Ortiz

Pool clock was not working, and within a week the technician had fixed it

3 years ago

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Susan Conway

Rang with an issue and they had someone out to fix the fridge the next morning

3 years ago

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Anonymous Coachella, CA

When I had to file a claim Choice Home Warranty replied ASAP.

3 years ago

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Louis Knowlton

Each claim has been attended rapidly by competent technicians.

3 years ago

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Tony Owens

Air conditioner went out... Called on Saturday fixed in three days

3 years ago

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Daniel Wiedrick

Claims review agents missed my scheduled call. Then I can't get back in to reschedule an other call and no one is answering emails or calls!

3 years ago

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JAMES PERFETTO

They appear to be incompetent in handling claims. You can only talk to a customer service person or some claim manager of which neither can make a decision.

3 years ago

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Theresa Ward

They don't handled problems very well. I had an issue with a vendor the problem was not handled correctly. I was overcharge by another vendor never received my refund,

3 years ago

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S Olive Branch, MS

I had a washing machine and I came out and they could not repair it they said they couldn't get parts for it but I went online and found the part to fix it.

3 years ago

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Sara Missouri City, TX

Denied nearly every covered service for my broken appliances, air condition and covered roof damage. I have told everyone I know to never, NEVER use choice warranty.

3 years ago

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Maria Penson Union, NJ

They were nit able to help me with my issue. The technician came and never came back and I had to follow up multiple times before I got to speak to a real person.

3 years ago

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Ariel Garrity Springfield, VA

Cannot get ahold of case manager. Won't fulfill contractual coverages that have been approved. Give us the run around so you do t have to pay for a tiny drywall fix

3 years ago

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hattie walker Killeen, TX

They were professional and kept me up to date. On when my part came in

3 years ago

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Luther Barrett, Jr. Deville, LA

Easy to initiate claims. Kept in loop of what is happening with claim.

3 years ago

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Denny Boll Greer, SC

Prompt response to claims and very good technicians assigned to the work.

3 years ago

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Annamarie Elkton, MD

Wonderful company stands by what they. Say and what they will do to help u

3 years ago

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The Larsons Surprise, AZ

Easy to file a claim; efficient resolutions to our problems; trusted.

3 years ago

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Adrienne Andino Dallas, GA

Had an issue with the AC they sent someone out and fixed it.

3 years ago

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Evans Columbus, GA

I used my home warranty and the company who replaced my AC was great

3 years ago

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Jim Kumpel Reno, NV

Quick to respond and set up service appointment for next day

3 years ago

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William Washburn Memphis, TN

So far all of the repairs I have needed have been completed in a timely manner.

3 years ago

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John Jolley Bradenton, FL

Only had to use it once but the response time and repair was great

3 years ago

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Ruth Duarte Laveen, AZ

They have been very prompt in getting me the service I need

3 years ago

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Kenneth Steele Florissant, MO

Great Customer Service. And honest in their service reliability. We

3 years ago

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Peggy Richmeyer Valley Park, MO

Customer service were Very nice and quick to remedy problems.

3 years ago

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Debbie Hutchins Belleview, FL

My fan was changed out for a new one motor on old fan was no good

3 years ago

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Beverly M Mathews Memphis, TN

They have promptly responded when needed and made the necessary repairs

3 years ago

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Cheryl Jones Bumpass, VA

Have never had a problem with any of the contractors they sent to my home.

3 years ago

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Sandra Scott Orlando, FL

No problems so far. The one claim was taken care of promptly

3 years ago

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Dawn

I have been waiting to get my icemaker repaired for a couple of weeks and as of today even after the repairman came out he wasn't able to repair my icemaker nor did he keep his follow up appointment

3 years ago Edited January 10, 2024

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Verified Customer

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Kanti Mistry Augusta, GA

Quick response, good service, promptness of service technician

3 years ago

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Mikell Thomas Clarksville, TN

Roger was really good, extremely knowledgeable and very respectful.

3 years ago Edited January 10, 2024

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John

Quick response to our claim with highly qualified venders

3 years ago Edited January 10, 2024

Choice Home Warranty Reviews