Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Verified Customer

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Sara

I was supposed to have a follow up call with a claims case manager and thy didn’t call me at my appt time and they didn’t call me at the rescheduled time either.

3 months ago

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Bob

On-time - Thorough - Professional - Followed thru and ordered the needed part

3 months ago

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Andrea

I like how soon they made an appointment and found a plumber for me!

3 months ago

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Den

Prompt service. Easy access to file a claim. Used them twice. Both times the problem was fixed.

6 months ago

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Kimberly Potter

Was very easy to file a claim and someone came to our home the next day to repair our leak.

7 months ago

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kashif khan

Excellent customer service more than another company I suggest to all my friends

7 months ago

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Chris Graham

The response of the selected provider to show up and get the repair done. One week is to long to wait for a service repair work to be completed

7 months ago

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Ken Overholser

It should not take seven days to get service on my furnace. What if it was mid-winter? Do you cover hotels, busted pipes, water damage? If a company cannot prioritize heat and AC they aren't worth the money!

8 months ago

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Verified Customer

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Dianne

When I have had to call for service I get a professional person with in a day!

1 year ago

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Verified Customer

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Sabrina

Could not get a technician to fix my HVac system for over a week. What is the use of the warranty. I ended up getting a private party to fix my HVac. So very disappointing

1 year ago

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Verified Customer

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Pam

They came out when they were supposed to and fixed my clothes dryer

1 year ago

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Sriram

Scheduling is easy on the website and calls are usually setup within 48 hours

1 year ago

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Orlando

Great service. No issues. Delivered exactly what was promised

1 year ago

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Debra

They never showed up, a vendor called me and wanted to commit to an extra $100+ and when i disagree they canc appt and no one from choice ever called.

1 year ago

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Edwin

The technician was able to fix the problem. Vitaly has a lot of knowledge.

1 year ago

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Daniel

Quality of providers is spotty - some good some not Sometimes takes several days for a provider to be selected.

1 year ago

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Verified Customer

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Tina

Very happy with our warranty. The contractors have been very good.

1 year ago

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Dan

It was an easy process to use I would recommend CHW to friends and family

1 year ago

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Michael

Too many recurring offers after I signed up for three years

1 year ago

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Verified Customer

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Latonia and Chantel Banks

Im still waiting on a part for my refrigerator. The customer service has be wonderful. The part as been difficult to get.

1 year ago

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Ronnie Gilbert

I turned in my claim on 1 July and it’s now the 8th and they still haven’t gotten anyone to repair my washer.

1 year ago

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Verified Customer

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RHONDA NICHOLS

It was fast and easy to get a repair man here to fix my washer

1 year ago

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Verified Customer

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Brenda

I was eight without my refrigerator. Yjat was an inconvenience.

1 year ago

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Jeff

Quick response 👌. Professional and very knowledgeable.neat clean.

1 year ago

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Danny

Great response time, great technicians, nothing negative to say at all

1 year ago

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Herbert

Service man was courteous, friendly and very knowledgeable. Problem fixed.

1 year ago

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Verified Customer

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Jennifer Fernandez

I was extremely satisfied I put a claim in and had the AC guy out the same day!

1 year ago

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Ron Hampsay

Timely repairs curtious repair people and the repairs are done correctly

1 year ago

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Josephine Teel

Repairman was prompt and completed repair quickly. Thank you.

1 year ago

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Olutumi

The sincerity and promptness in sending help out is outstanding

1 year ago

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Verified Customer

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Liliana Almeida

Choice Home Warranty is reliable and always maintained customers happy

1 year ago Edited December 2, 2025

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Verified Customer

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James

Technician arrived promptly and his service was professional!

1 year ago

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Verified Customer

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James Newell

Always available to assist with any problems that may arise.

1 year ago

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Joan

I was very happy with the services that I received in the past few months.

1 year ago

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Verified Customer

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Joann

I love the quick response and the technicians they use. Great company.

1 year ago

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Monie Pinder

I like the fact that I don't have to spend time searching for the right expert.

1 year ago

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Jennifer

that I had to pay two service fees in a couple of days time .

1 year ago

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Julie

When they agree to cover an item they are great but they do not cover some things that would normally be covered.

1 year ago

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Verified Customer

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Charlene

Appointment was scheduled right away and technician arrived on time.

1 year ago

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Rakesh

Horrible customer service. Small claims do get approved for repairs; but any big amount claim gets rejected. They will find some clause in contract to not approve them.

1 year ago

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Verified Customer

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Rita

I’m having a terrible time getting AXIS appliance service to repair my tenants’ washing machine repaired!

1 year ago

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Verified Customer

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Michael

My refrigerator was fixed in a timely manner. Thank you Choice Home Warranty.

1 year ago

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Avis

The service was really great. Very professional and very attentive.

1 year ago

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Verified Customer

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Valerie

The company choice home warranty is all a lie . They don't have the customer best interest. "" It's all about putting money in the company pocket and false advertisement.

1 year ago

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Verified Customer

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Dat Le

Choice home warranty is good but you’re contracting with the some bad technician that serviced

1 year ago

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Verified Customer

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Joseph Kemp

He didn’t leave no mess and was very professional at his job

1 year ago

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Patti

So far I've filed only 1 claim, but it was easy and went well!

1 year ago

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Verified Customer

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Timothy

23 phone calls without speaking to someone in customer service. Two service calls and appliance is still not fixed. Spent $200 with no repair.

1 year ago

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Verified Customer

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Russell

Technician was great. But took way too long for you to finally get someone to come out. Research my claim for submitted date to repair completion date.

1 year ago

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Verified Customer

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Germaine \ GUS Plummer

The last person to service our air conditioner was awesome!!!

1 year ago

Choice Home Warranty Reviews