Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Susan

I had very good customer support.

1 year ago

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Karen

Very timely, prompt.

1 year ago

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Glenn

They respond quickly.

1 year ago

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Lou

They've been very prompt and attentive.

1 year ago

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Trinisha

They had great customer support, very knowledgeable. I think they're trustworthy.

1 year ago

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Rasamy

We just made our first claim and it's been 2 weeks now since somebody has come out. It still has not been fixed.

1 year ago

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Marsha Temple, TX

Quick response time; website is easy to use.

1 year ago

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Jose Cruz Derby, CT

Great company handle my issues as quick as they could

1 year ago Edited September 27, 2023

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g b Minford, OH

He was very professional. Very knowledgeable

1 year ago

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Cherian

Good service the technician knowledgeable

1 year ago

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Hua Charlottesville, VA

1 year ago

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Robert Roth

Communicating with anyone concerning an already opened claim is not an easy process.

1 year ago

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Adrian Knox Fort Worth, TX

I like the fact that there are Timely responses to claims.

1 year ago

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John Phoenix, AZ

Saves you money for the services you get

1 year ago

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Coraline Stone Mountain, GA

Very professional and on time clean up was great

1 year ago

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Teny Mittal Bound Brook, NJ

Excellent customer service and prompt claim resolution.

1 year ago

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Sonny Voss Aurora, IL

Installing my new AC unit is taking to long and was not informed about all the upgrades that was not covered that I have to pay for.

1 year ago

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lee kidd IL

Very professional service please stop as

1 year ago

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Herbert Chesterfield, VA

Quickly handled and professionally repaired.

1 year ago

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Tim Clermont, FL

Excellent service, reliable staff and coverage.

1 year ago

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James Midlothian, VA

Quick scheduling with a very knowledgeable contractor!

1 year ago

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William Lexington, SC

Quick response and quality of repair personnel

1 year ago

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Ramachandra Marietta, GA

Thank you for the prompt service. Good work!!

1 year ago

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Johnson Gil

You guys did nothing for me. You didnt pay for the water heater and you didnt pay for the installation when you should have, and it cost me $570.

1 year ago

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Pink Beach Ball Louisville, KY

I like the coverage it offers over. The many appliances and equipment.

1 year ago

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Jose Thomas

They provide good service to the money you spent

1 year ago Edited May 6, 2024

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Maria Castro Tulsa, OK

Great service workers were very explanatory.

1 year ago

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Fong

My A/C went out and they responded in under six hours.

1 year ago

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Daniel

Technicians were great. It was convenient. But the customer service was terrible.

1 year ago

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Denise Phoenix, AZ

Time saver trying to find correct servicer

1 year ago

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Mary Glenrock, WY

My claim has not been taken care of . It is going on almost two weeks of a water leak in our bathroom.Now I have damage on wall down stairs.

1 year ago

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Lisha Lungelow Cincinnati, OH

Friendly customer service, prompt attention to problem

1 year ago

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January St. Petersburg, FL

I was very happy with your resolution of my broken washer!

1 year ago

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Anthony

Great Customer Service and attention to detail.

1 year ago

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Karen Reyes Austin, TX

They sent two plumbers to fix my toilet. Didn’t hire either. A month later tolet is not fixed Probably will drop them

1 year ago

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Eduardo Francis Baton Rouge, LA

The speed of claim approval is one thing I like.

1 year ago

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Kathrine Stearns Leesville, LA

Ever since new company took over, CHW is a waste of $$$. I won't be rewing. CHW is right up with American Home Shield.

1 year ago

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Karen Philadelphia, PA

Customer service is always professional but also CARING.

1 year ago

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Valerie Las Vegas, NV

I like the entire process Filing the claim was easy

1 year ago

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Lynnetta Chicago, IL

They were very prompt in responding to problem.

1 year ago

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Pham Kaufman, TX

No, lately the customer service has been TRASH! And each time I ask for an escalation or a manager I get the run around .

1 year ago

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Faith NC

Horrible customer service. Claims denied within minutes of making them. I am so disappointed in your service... I wish I could cancel right now.

1 year ago

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Karen Orlando, FL

They offer good plans & they're prompt with their service.

1 year ago

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Betty New Orleans, LA

CHW kept in touch with me to insure my claim was taken care of

1 year ago

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Ed Boll Phoenix, AZ

service was provided in a professional manner

1 year ago

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David Round Rock, TX

First experience was not too good, but my second experience was much better.

1 year ago

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Matt Washington, DC

Long lead times on certain calls but the work was completed

1 year ago

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Kajo Port Orange, FL

Easy to file a claim and get very quickly a service

1 year ago

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Patriciacindy Sacramento, CA

I am unable to get a cop. Of my contract. Inasmuch as I purchased a 6 year contract I need for my records. Please, please accommodate me.

1 year ago

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Maria El Paso, TX

Liked the how the customer service expedited my claims

1 year ago

Choice Home Warranty Reviews