Choice Home Warranty: Read 46,170 User Reviews From Real Homeowners

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Verified Customer

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Tom Las Vegas, NV

Fast reliable service. Great copay. I have had others and Choice is my Choice.

5 years ago Edited January 10, 2024

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Ray Daytona Beach, FL

One time I called about the air-conditioning unit and the person wrote it down that it was the ceiling fan and I have only used the once.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Hani Longwood, FL

They are friendly and helpful but if you don’t do the maintenance like they say, it is not warrantied.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Guss Winter Springs, FL

Very responsive via the internet. Two weeks ago I had a technician come out to repair my fridge.

5 years ago

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Rob

Great customer service. Choice responds to my claims very well.

5 years ago Edited February 12, 2025

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Lakshman Bordentown, NJ

Excellent response time... very good service... value for money

5 years ago

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Devon mayo Philadelphia, PA

They responded fast. I did not expect for someone to come out that soon

5 years ago

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patricia stripling Panama City, FL

they have been here when needed there provider have done excellent work

5 years ago

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Kirby Oldham Collierville, TN

Excellent service. Very quick response from the technicians.

5 years ago

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Peggy Glass Memphis, TN

Service calls have always been timely. Professional technicians.

5 years ago

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Barbara Sylvester Humble, TX

Responds time is short and service provider was very knowledgeable.

5 years ago

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Kelly Mihok Mesa, AZ

I am very irritated with your policies. I do not agree with the 24 hour wait time just for a company to get back to me. Specially when it is urgent.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 9th, 2020

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Verified Customer

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Julie Cypress, TX

Immediate response to set up an appointment and for services to be rendered

5 years ago

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Karen Christiansen Fort Lupton, CO

Have always been there for me and completes the job appropriately

5 years ago

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Laura Grace Cocoa, FL

Fast service, knowledgeable employee. Fixed my problem in less then an hour.

5 years ago

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Angelo Jones Sr. Pelham, AL

They are much better than American Home Shield because of the cost & support.

5 years ago

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Holly Hixon Oxford, MI

Very responsive and keeps in touch regarding status of all claims

5 years ago

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Anonymous The Colony, TX

I had to have them come out for a plumbing issue. They were very responsive. Good service.

5 years ago

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Verified Customer

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Diane Lindenhurst, NY

It was the most efficient service. The one day I used it they were very courteous.

5 years ago

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Anonymous Jacksonville, FL

Really nice, once we get in touch with them and they're easy to get in touch with.

5 years ago

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Grace Las Vegas, NV

Everybody is always very good. They came out and fixed what I needed.

5 years ago

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Deborah Macungie, PA

The gentleman did come out to fix the focet, however, he did not replace it with the same product I had.

5 years ago

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Amanvi Capitol Heights, MD

The only thing that I wanna share is that they don't do the repair when it's more than the forty-seven dollars. If it's more than that, they do not do the repair.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 3rd, 2020

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Verified Customer

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M S

Response to my claim was timely, effecient and handled courteously at all times

5 years ago

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Kathy

Good customer service, good quality service for a great price.

5 years ago

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Marilyn

Great service, technician arrived on time, cleaned area after job was completed

5 years ago

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April D.

They’re easy to work with. They provide you with the right info

5 years ago

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Mickie

When there is something expensive that needs repaired or replaced they find an excuse to keep from fixing or replacing it even thought their technician agrees with you

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

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Verified Customer

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Linda

New to this company, but have no complaints they were very prompt.

5 years ago

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christa evans

fixed and repaired plumbing issue, fixed most of electrice problems

5 years ago Edited January 10, 2024

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John K

Quick response and positive results in a sad short time frame

5 years ago

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Sandra

They do not honor their warranty, and do not live up to their advertisements. As long as the price of your product is not too expensive, they will fix it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

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Verified Customer

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Charles M.Smith

good company to be with they have always taken good care of me thanks.

5 years ago

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Maryrose

Filing a claim online is very user friendly and service is quick.

5 years ago

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Verified Customer

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Damien Agosto

I have had 2 plumbing issues that were fixed and no hassle given from choice.

5 years ago Edited January 10, 2024

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ken polzel

They took care of the service requested in a reasonable amount of time

5 years ago

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Lisa

Right there when needed. Called explained my problem and they fixed right away.

5 years ago

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Anonymous

They've done a good job for me, no complaints. The young man did a good job.

5 years ago

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Aaron

Very good service. When I called they took care of the problem.

5 years ago

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Stanley

I've never had any problem with them and they acted promptly.

5 years ago

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Tony

We had a septic issue and it took three weeks to get somebody to come out. I've not had a really good experience.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 20th, 2020

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Verified Customer

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Ann W

Usually they're very helpful. A couple of the providers they sent out didn't show up.

5 years ago

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Vic

The gentleman who came was professional. It's great and very simple.

5 years ago

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Anonymous

Last time I used it was to repair a pump. They were very responsive.

5 years ago

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Verified Customer

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Suresh Herndon, VA

Good service and quick turnaround time.Nothing more I can say.

5 years ago

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Veronica Baytown, TX

Satisfied with their service and how fast they worked to get it done

5 years ago

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Cameron Alpharetta, GA

They have excellent customer service and a very good response time.

5 years ago

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Karen

Technician was a Young man and very professional and fixed the problem

5 years ago Edited May 6, 2024

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Lynna Lawrence Dallas, TX

Our first claim was very unsatisfactory and entailed having to call in an outside electrician to diagnose problem.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 5th, 2020

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Verified Customer

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Michael C Ayers Gloucester, VA

It took a couple weeks to resolve my problem but when it was resolved it was done very well

5 years ago

Choice Home Warranty Reviews