Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Anonymous Blue Springs, MO

They are a good service. I have been satisfied with them. They are prompt. It works.

4 years ago

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Elton Charlotte, NC

Excellent response quality service. Contractors have been great

4 years ago Edited January 10, 2024

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Tashon Mcpherson Virginia Beach, VA

You were very quick with getting back to me about my appliance.

4 years ago

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Judith K Abrell Spring Hill, FL

We have always had a good and timely turn around with choice warranty!

4 years ago Edited January 10, 2024

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Roxanne Anderson Flag Pond, TN

Repairmen arrived on time, good communication with the men & with Choice.

4 years ago

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Tom Daigle Mount Pleasant, TX

professional handling of my needs, here is a few more words to satisfy the reviewers.

4 years ago

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Tim Boone

It was recommended by a friend and I looked into it and they had strong recommendations from customers and price was right so it seemed like it was a good quality insurance company for ] this sort of thing. There were two times when I had small appliance problems with the dishwasher and refrigerator and they responded quickly and got it fixed. The technician was perfect and everything was fine. But when my air conditioner went out. they were claiming that they don't cover it even though it is right there in the contract that they do. I filed a request for an appeal and they said the person would be in touch with you in twenty four hours well it's been now like seventy two hours and I haven't heard anything from them at all. The customer service has not been good.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 3rd, 2022

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Tommy Hebert Youngsville, LA

Home Choice works very fast to find a service provider. Easy to work with.

4 years ago

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Barbara H. Murray Greenville, NC

The company has sent reputable people out to assist in problems that I had

4 years ago

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Gordon Dominick Cocke Indianapolis, IN

The technician showed up gor approval on site and dryer was repaired

4 years ago

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Ri

They have always gotten back to me in a timely fashion

4 years ago Edited January 10, 2024

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Su Rey Woodbridge, VA

So far all my claims have been addressed and resolved in time

4 years ago

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Barbara Burns Dallas, TX

The service calls are high, especially for senior citizens that are on fixed income. Our service calls fees should not be this high.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 15th, 2021

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Denise Gonzalez

Great service and prompt response. Technicians are knowledgeable and get the job done

4 years ago Edited January 10, 2024

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Judy Dew Clearwater, FL

I sent the company to my home to fix something and he tried to scam me I asking for $3,000 and my repair job was not what he said was wrong and only cost me $500

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 15th, 2021

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Earl Cooper Sylacauga, AL

Cancelled/moved repair appointment 3 times; said would not be able to make repair due to backlog of payments from Choice > 45 days.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 15th, 2021

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Verified Customer

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Lasann snow Fort Mill, SC

Fast and easy process for Repair. Quality work. Pleasant experience

4 years ago

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Karen Patterson Hollister, MO

Fast, friendly, great contractors the one time I had to use them

4 years ago

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Jean Hardy Georgetown, KY

An earlier claim required a big effort to get taken care of but a recent claim was handled well.

4 years ago

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Patsy Tankersley Temple, TX

The technician that came to fix the garage door and was polite and did his job.

4 years ago

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Lillian Brooks Okemos, MI

I needed a replacement item and I was told no. But the service tech was fantastic.

4 years ago

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Mark Evans Olive Branch, MS

Was charger 65.00 two times for deductible for the same problem. Took 3 weeks to get furnace repaired. Lucky the weather wasn't cold.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Travis Maryville, TN

Professional and courteous staff. Quick response and resolution to my issues.

4 years ago

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BJ Latham

Response time, coordinated and practice procedures. Friendly customers service.

4 years ago

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Sharon Woods

They were fast to fix my furnace problem

4 years ago Edited January 10, 2024

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Vickie Simon Port Arthur, TX

Quick response time and very efficient and knowledgeable repairmen

4 years ago

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Robert Cole Brockton, MA

I submitted the request and received a timely response and service.

4 years ago

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Benjamin Fort Worth, TX

Various reasons, Difficult to speak by phone to someone, No follow up response, No advance notices on changes, etc.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 14th, 2021

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Chris Jamaica, NY

Very poor service. There's no value for the money I paid. I will not renew my contract with them and will never recommend them to anyone. Their replacement plan is hopeless.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2021

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christine matherne Houma, LA

Always quick to respond and find a repair person to fix the problem.

4 years ago

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Dorann Jacobs CAFARO Charleston, SC

very responsive, flexible and sends great techs to do my repairs

4 years ago

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Helena Wallace Bryan, TX

Excellent Customer Service and Techs that are available in our area.

4 years ago

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Laurie Powell Portsmouth, VA

My last 2 experiences have been positive and items were repaired.

4 years ago

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Francisco Pinto Cumming, GA

The technician that they sent is awful, 5 weeks later and my refrigerator is still not working. They just keep changing parts.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Verified Customer

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Rodney Mann Dayton, OH

Fast service on claims. Great customer service. Fast turn around.

4 years ago

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JWood Reno, NV

Very pleased with the technicians they send out & the easy process

4 years ago

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Louise B Nemecek Richmond, VA

I rate4d you a 4 because I like to talk to a customer service rep. when I call in for help.

4 years ago

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Megan McChristy Boise, ID

Quick response times, good customer service, quality companies utilized.

4 years ago

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Blanche Richardson Las Vegas, NV

I've had to pay twice for the same issue. Found out that it's not my hot water heater issue it's my hvac system.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Verified Customer

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Ronald Allison Columbus, OH

They did not cover some of the damage my air conditioner went out and they did not replace it

4 years ago

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Bonnie Racca Pineville, LA

Call to report a plumbing issue toilets were leaking? A company was setup for appointment to fix the problem but no one showed up to fix problems.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Verified Customer

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Janice Rae Grant Spring Lake, NC

very excellent technician, knowledgeable, willing to explain

4 years ago

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Rulon Ashcroft Ogden, UT

Excellent , courteous, and responsive service. Highly recommend!!

4 years ago

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Cindy Burleson, TX

Rude employee, Azfar A. Didn't cover fixing dishwasher. House takes your money, sends someone to fix, then leaves customer to pay, claiming not normal wear and tear v

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 10th, 2021

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Verified Customer

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Maureen G Ruffino Port Saint Lucie, FL

Appointments are made immediately no waiting for one or two days

4 years ago

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Tykeya Jones Madison, AL

Customer Service is always great and the response time for service is fast.

4 years ago

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Laura Kirk Longpre Houston, TX

My initial experience with a service provider was lacking, however it has improved.

4 years ago

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Terr Fike Haughton, LA

Great service when I needed my air fixed . One day turn around

4 years ago

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Gary Boulware Lees Summit, MO

Sometimes a little slow but always come through and fixes the issue.

4 years ago

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M. Sadler Elizabeth, CO

very helpful and I didn't have to wait long for a contractor to call me

4 years ago

Choice Home Warranty Reviews